DOUGLAS TROVINGER

516 Sunset Circle, Nashville, TN 37207 (615) 473-7688 • doug.trovinger@gmail.com

LEARNING DEVELOPMENT, TRAINING & INSTRUCTIONAL DESIGN PROFESSIONAL

Results-driven professional with advanced level education, professional experience, knowledge and skills in the areas of instructional technology/design, learning development, education, and employee training. Specific experience includes: (1) served as a the Lead Designer and Instructor for end-user technology training programs for one of the nation's leading Fortune 500 electronics/technology retailers; (2) create various documents for all knowledge levels and organizational levels; and (3) providing training on instructional technology, website design, multimedia, and statistical analysis, and (4) assist with a major manufacturer with their instructional design needs online, offline, and in a blended fashion. Received numerous nominations for Employee of the Month and other accolades from management. Offer strong public speaking and communication skills demonstrated by making presentations at the Academy of Human Resource Development conference. Additional strengths developed from work experience and academic projects include:

• Training Needs Assessment: Assessing the training needs of employees or corporations, including analyzing jobs/tasks, identifying skill requirements, and understanding individual learning styles; conducted a comprehensive needs assessment and used employee feedback to redesign TVA’s training program as part of two (2) class projects.

• Training Facilitation: Conducting district-wide staff training in different environments ranging from formal classroom, web-based, and on-the-job training for groups or individuals using interactive and team-based activities. Also provided coaching to customers and employees in small groups and one-on-one personalized sessions when necessary.

• Training Program Development: Developing training programs with emphasis on a systematic approach using the (Analyze, Develop, Design, Implement, and Evaluate) instructional design process. Writing training programs, determining learning objectives, creating lessons, and evaluating/selecting educational materials.

• Instructional Design: Strong knowledge and experience in creating, modifying, and retiring course materials in online, blended, and instructor-led formats. Apply technical knowledge of numerous software titles applicable to learning management system (LMS) administration and course development. Collaborate with numerous stakeholders including subject matter experts (SMEs), C-level suite officials, and end users for maximum effectiveness and efficiency.

EDUCATION

Educational Specialist (Ed.S) - Instructional Technology - UNIVERSITY OF TENNESSEE, Knoxville, TN

Minor: Strategic Human Resource Management (SHRM)

Masters of Science, Information Systems - MARSHALL UNIVERSITY, Huntington, WV Elective courses included Project Management & Engineering Economics

Masters of Business Administration - UNIVERSITY OF PHOENIX, Columbus, OH

Nominated for Outstanding Graduate Student of the Year at University of Phoenix – Columbus, OH Campus

Bachelors of Science, Business Administration - WEST VIRGINIA UNIVERSITY, Morgantown, WV Focus on Management Information Systems & Human Resource Management

PROFESSIONAL EXPERIENCE

STRATEGIC TECHNOLOGY GROUP (STG), IT, Inc., Franklin, TN 07/2016 –Present

Independent Contractor to Ford Credit – Instructional Technologist Provide holistic and sound solutions via creation, updating, and modifying of past and present course materials. Comprehensively review various methods of learning including instructor-led, virtual classroom, and web-based to offer strategic

feedback for course material.

Assist in providing guidance and direction with respect to upcoming technologies and learning management systems (LMS's) to further learning and course development.

Apply various instructional technology methods including instructor-led, virtual classroom, and web-based to offer strategic feedback for course material.

DOUGLAS TROVINGER - PAGE 2

AMERICAN COLLEGE OF EDUCATION, Nashville, TN 05/2015 –Present Independent Contractor – Instructional Designer Create graduate level courses in various educational disciplines including instructional design/technology and educational

psychology.

Actively research relevant material set to pre-established standards for courses to maximize impact and effectiveness.

Create several sets of assessments as well as syllabi, assignments, projects, and other related coursework. Courses typically include approximately 21 presentation slides, two (2) sets of video scripts, 30-40 reference articles as required

readings, blueprint document, and other supporting materials.

BEST BUY STORES, INC., Knoxville, TN & Lexington, KY 09/2009 –07/2015

Training Coordinator & Sales Consultant – Computers & Home Theater Assisted management team with coming up with various marketing action plans and strategic product bundles to help

increase sales on non-core products through the computer department and other areas of the store. Assisted customers daily with various computing and technological needs while achieving sales of over $7.80M since the

first day of employment and statistics consistently ranked at the top in the store, market, as well as high Net Promoter Score (NPS) results on a monthly basis.

Provided customers training and feedback on initiatives they achieved pre-sale and post-sale to achieve predetermined goals and ensure high levels of customer satisfaction – including handouts and takeaways.

Recognized for product knowledge and training ability which led to providing courses to customers and employees on various product lines and departments within the store including connected solutions (i.e. cable, internet, phone, & home security).

CHEGG, INC., Lexington, KY 06/2012 –03/2015 Independent Contractor – Solutions Author Consultant Assist the firm providing comprehensive solutions in various academic disciplines including business, engineering, management,

mathematics, and statistics.

Compile over 5,000 solutions in a manner which anyone with or without prior knowledge of the subject at hand could solve the problem(s) reviewed.

Actively participate in their Google+ and LinkedIn group as well as with direct manager for way to improve the position as well as other avenues of the firm.

UNIVERSITY OF TENNESSEE, Knoxville, TN 08/2008 – 07/2012 Graduate Research Assistant - Dept. of Instructional Technology Conducted "hands-on" and classroom training for students, faculty, and staff on various topics related to instructional technology,

website design, multimedia, and statistical analysis. Assisted with research projects that resulted in several publications and conference appearances. Managed a small base of user accounts which were via the BlackBoard LMS as well as several departmental websites, and other

online facilities. Organized and developed websites websites for the department to assist the promotional and informational efforts of the WebIT

Program and the College of Education, Health, and Human Sciences (CEHHS).

TENNESSEE WESLEYAN COLLEGE, Knoxville, TN 05/2010 – 07/2011

Adjunct Professor - College of Business Contributed to the educational development of students by teaching courses in business statistics and statistic fundamentals;

prepared lesson plans that complied with curriculum requirements and learning objectives. Assisted students with the learning process and encouraged participation in classroom activities through interactive and team-based activities in addition to personal development within the subject matter. Provided continuous feedback to students to assist them in achieving their academic goals.

DOUGLAS TROVINGER - PAGE 3

TECHNOLOGY KNOWLEDGE, SKILLS & PROFICIENCY

Apple Products: Apple TV, Macbook, Macbook Air, Macbook Pro, iMac, iPads, iPhones, OS X Snow Leopard, Lion, Mountain Lion, Mavericks, Yosemite, El Captain and iOS 9.1 for mobile devices.

Accounting Software: Peachtree Accounting, Quicken, & Quickbooks Course & Learning Management Systems: WebCT / Blackboard, Adobe Captivate (v. 9.0), Articulate, Moodle,

Moodle2, MoodleRooms, SABA Cloud, SoftChalk, Brightspace (D2L), & HotPotato (Quiz Software) Cloud Technologies: Microsoft Azure, Dropbox, Google Drive, Microsoft OneDrive, SharePoint, & Pogoplug Disaster Recovery & Business Continuity: General knowledge on system backups & restores, contingency plan

recommendations, and ample knowledge of Symantec Ghost Google Products: Modest Experience with Google Checkout & Google Wallet; Extensive Knowledge of Picasa V. 4.0,

Gmail, Google +, Chat, and Other Programs Graphic Manipulation: Adobe Photoshop Professional (CS3 – CC), Adobe Fireworks (CS6 & CC), & Microsoft Paint Home Technologies: Nest Smoke Detectors & Thermostats; Phillips Hue, Diebold, & Samsung surveillance products Internet / Website Design: XML, XHTML Coding, HTML, Some CSS & JavaScript, Microsoft Expressions (V. 3.0);

Microsoft Sway, Weebly.com GUI platform, Wix.com GUI platform, and Yahoo! Sitebuilder (V. 2.8) Interactive Online Collaboration Tools: Cisco WebEX, Centra LiveOnline, Skype, TalkShoe, and Wimba Multimedia Design & Desktop Publishing: Adobe Acrobat Professional (V. 6.0 - CE), Adobe Dreamweaver and

Flash CS3 - CC, Microsoft Publisher 2003 - 2016, Adobe InDesign CS3 – CS6 (working knowledge), Microsoft Frontpage 2003, and Microsoft Expressions (V. 3.0)

Networking Products: Ethernet & Fiber Optic Wiring; Wireless G, N, N+, & AC Routers; Apple Airport Express & Extreme Routers and Time Capsule; & Network Hard Drives (i.e. WD My Book Live, WD My Cloud, and Seagate Central)

Operating Systems: Windows 10, 8 & 8.1 (RT, Base & Professional), Windows 7 (Starter, Home Premium, Professional, & Ultimate), Windows Vista (Home & Professional Editions), Windows XP (Service Pack 2), Windows 2000/NT, Windows 95 & 98. Knowledge and Familiarity of Ubuntu and UNIX Operating Systems

Office Technologies: Small Business Scanners (i.e. NEAT Desk), HP Printing systems, & Lexmark Copy Systems Point-Of-Sale (POS) Systems: HP Back Office Server Systems, IBM Register Systems, NCR Register Systems, Micros

Register Systems, PAR Register Systems – General Knowledge & Troubleshooting Productivity Packages: Microsoft Office (including versions 2003 through 2016 and Office 365 for both Home &

Business); OpenOffice and LibreOffice, Apple Pages, Numbers, and Keynote, Google Docs, & IBM Lotus Notes. Project Management Related Software: Microsoft Project & Visio (2003-2016) and GanttProject (V. 2.7) Presentation Software: Adobe Connect, Microsoft PowerPoint (2003- 2016), & Macromedia Breeze Quality Assurance (Course-Specific): Quality Matters – Higher Education & Coordinator Level-Training Sales Specific Software: Five9, iComs and SalesForce (v. 14.0) Server-Specific Operating Systems: Modest Knowledge of Windows Server 2003, 2008, and 2012 – including working

knowledge of Active Directory, and account maintenance. Social Media Outlets: Facebook, Google+, Instagram, LinkedIn, Tango, & Twitter.

TECHNOLOGY CERTIFICATIONS

Microsoft Products: Specialist Certified via Certiport for MOS Word 2013 & Excel 2013 base level; April & May 2016.