Container Consulting Services Quality Manual

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2Container Consulting Service

ApprovalsThe signatures below certify that this quality manual has been reviewed and accepted, and demonstrates that the signatories are aware of all the requirements contained herein and are committed to ensuring their provision.

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Amendment Record

Amendment RecordThis quality manual is reviewed to ensure its continuing relevance to the systems and process that it describes. A record of contextual additions or omissions is given below:

Page No Context Revision Date

Table of Contents

1. Management Responsibility 41.1 Purpose 41.2 Scope 41.3 Procedure 4

1.3.1 Quality Policy 41.3.2 Organization 41.3.3 Resources 51.3.4 Management Representative 51.3.5 Management Review 5

2. Quality System 62.1 Purpose 62.2 Scope 62.3 Procedure 6

2.3.1 Quality System Procedures 62.3.2 Quality Planning 62.3.3 Records 7

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1. Management Responsibility1.1 Purpose

To define and document Container Consulting Services (CCS) quality policy and de-scribe managements commitment and involvement to the quality system.

1.2 Scope

This section applies to all departments throughout CCS, particularly management and their responsibilities.

1.3 Procedure

1.3.1 Quality Policy

CCS has established the following quality policy:

It is the commitment of every Container Consulting Service employee to maximize our customers success by supplying the highest quality prod-ucts and services on-time and within budget.

This commitment is made by each employee at the time of their hiring and is reviewed each year at their performance review. A copy of this policy signed by all employees can be found in the lobby.

The Management Team is responsible for establishing the structure, implementation and review of the quality system and in setting its ob-jectives and commitment to quality. The Management Team consists of the General Manager and all Department Managers. In addition, other co-workers may be asked to attend meetings or participate in problem solving activities as needed

1.3.2 Organization

The responsibility, authority and the interrelation of personnel who manage, perform and verify work affecting quality are listed on CCS organizational chart. Additional information for each position is contained within more de-tailed job descriptions maintained by the General Manager. All CCS personnel have the organizational freedom, authority and responsibility to initiate any action necessary to prevent the occurrence of non-conformities relating to the products, process and quality system.

All CCS personnel have the organizational freedom and authority to identify and record any problems relating to the products, process and quality system. It is the Management Teams responsibility to ensure the recording of these problems and verify the implementation of a solution. All CCS personnel have the organizational freedom and authority to initiate, recommend, or provide solutions through designated channels.

All CCS personnel have the organizational freedom and authority to control further processing, delivery or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected.

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1.3.3 Resources

CCS has identified resource requirements and provides adequate resources to ensure consistent quality in products and services. Adequate training is provid-ed for management, performance of work and verification activities including internal quality audits.

1.3.4 Management Representative

CCS executive management has appointed the Quality Manager as the Man-agement Representative, who irrespective of other responsibilities, shall have defined authority for:

Ensuring that a quality system is established, implemented and main-tained based on ISO9001 standards.

Reporting on the performance of the quality system to CCS Management Team for review and as a basis for improvement of the quality system.

Liaison with external parties on matters relating to CCS quality system.

1.3.5 Management Review

CCS Management Team, including the General Manager, Quality Managers and all Department Managers shall meet semi-annually to assess the overall status of the quality system, and review specific portions of the business manual. The President will attend each meeting as necessary or by request. Each section of this manual should be reviewed at each meeting to ensure its continued suit-ability and effectiveness in satisfying the requirements of CCS Quality Policy & Objectives.

The agenda for each management review meeting includes the effectiveness of the business manual and results of corrective and preventive actions imple-mented since the last review.

The following subjects may be addressed at each meeting (TBD)

Purchasing audit

Customer service audits

Driver audits

Warehouse audits

On-Time Delivery audits

Complaints & non-conformances and Review of Status of Corrective Ac-tion Projects (CAPs)

Business & Quality Objectives

Quality Policy

Records

Minutes of the meeting should provide an action plan for quality system initia-tives. Minutes are created and maintained as quality records by the Manage-ment Representative and are distributed to the Management Team for imple-mentation of the action plan items.

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2. Quality System2.1 Purpose

CCS has established, documented and maintains a quality system as a means of en-suring that CCS products conform to specified standards. This quality system is docu-mented within the quality manual and is based on ISO 9001 standards. The manual includes and/or makes reference to the quality system procedures. The structure of the documentation is outlined under 2.2 Scope.

2.2 Scope

The scope of the quality system is defined in the following documents:

Quality Manual

Specific work instructions, process procedures and other internal standards, including standards of workmanship (e.g., shop floor samples)

Product technical specifications and drawings

2.3 Procedure

2.3.1 Quality System Procedures

CCS has prepared documented procedures guiding activities affecting qual-ity. The range and detail of procedures depends on the complexity of the work performed, including methods, necessary skills and training needed. Docu-mented procedures consistent with ISO9001 and CCS quality policy.

All members of CCS management team and other co-workers who manage, perform and certify work affecting quality are responsible for implementing the quality system. The Quality Manager, as management representative, is responsible for coordinating, monitoring and auditing the system. Implemen-tation of the quality system is assessed regularly by internal audits and man-agement reviews.

2.3.2 Quality Planning

CCS has defined and documented how the requirements for quality will be met. Quality planning is consistent with all other requirements of CCS quality system and are documented in a format to suit CCS methods of operation.

The following topics are considered, as appropriate, in meeting the specified requirements for products, projects or contracts:

The preparation of quality plans.

The identification and acquisition of any controls, processes, equipment (including inspection and test equipment), fixtures, resources and skills that may be needed to achieve the required quality.

Ensuring the compatibility of the design, the production process, installa-tion, servicing, inspection and test procedures and the applicable docu-mentation.

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The updating as necessary of quality control, inspection and testing tech-niques, including development of new instrumentation,

The identification of any measurement requirement involving capability that exceeds the known state of the art, in sufficient time for the needed capability to be developed.

The identification of suitable verification at appropriate stages in the real-ization of product.

The clarification of standards of acceptability for all features and require-ments, including those which contain a subjective element,

The identification and preparation of quality records.

2.3.3 Records

Records produced as a result of quality planning are identified and document-ed in Section 4 Design Control of the Quality Manual. Methods for identifica-tion, collection, indexing, access, filing, storage, maintenance and disposition of these records are also addressed in Section 4.

1.Management Responsibility1.1Purpose1.2Scope1.3Procedure1.3.1Quality Policy1.3.2Organization1.3.3Resources1.3.4Management Representative1.3.5Management Review

2.Quality System2.1Purpose2.2Scope2.3Procedure2.3.1Quality System Procedures2.3.2Quality Planning2.3.3Records