Published October 2018 Waltham Forest SENDIASS is delivered by Citizens Advice WalthamForest who is a registered charity 1075780

WalthamForest

SENDIASS

Contact Waltham ForestSENDIASSPhone: 020 3233 0251Email: wfsendiass@citizensadvicewalthamforest.org.uk

Waltham Forest SENDIASSCitizens Advice Waltham Forest220 Hoe StreetWalthamstowLondonE17 3AY

Opening times: Monday-Friday9am-5pm

www.citizensadvice.org.uk/local/waltham-forest/

For online information and resourcesrelating to education and learningplease visit:

 

Special Educational Needs and DisabilityInformation, Advice and Support Service

Phone: 020 3233 0251Email: wfsendiass@citizensadvicewalthamforest.org.uk

www.contact.org.uk/advice-and-support/education-learning

What parents say aboutSENDIASS...

For once I feel as a parent Ihave support away from theSENCO team at school andhave another team to offer

support and help

This has been a long journeyand you were there for my

son all the way. Wordscannot express our deepest

gratitude to you andSENDIASS

Very efficient,supportive caring

and great service. Soglad I was put intouch with this

service as it mademe feel supported,

listened to andsomeone was there

to help through hardtimes

What can WalthamForest SENDIASS helpwith?We can support and advise on arange of subjects and provide:

- IAS through the EHC assessmentand planning process.- A phone helpline.- Confidential and impartial IAS toyoung people (16+) on their own, ifrequested.- Individual casework and support inpreparing for and attendingmeetings.- Help in filling in forms and writingletters/reports.- Support on exclusions.- Support in resolvingdisagreements, including mediationand tribunals.- Signposting to local or nationalsources of advice, information andsupport.- Links to local parent supportgroups and forums.

 

Being a parent to a disabled child orchild with special educational needscan become a stressful experiencewhen you can't find the information,advice or support you need.

Special Educational Needs andDisability Information, Advice andSupport Service (SENDIASS) is a free,confidential and impartial service forParents, carers, children and youngpeople (up to 25 years old). 

What do IAS servicesdo?

IAS (Information, Adviceand Support) Serviceshave a duty to provideinformation, advice andsupport to disabledchildren and youngpeople, and those withSEN, and their parents.They are statutoryservices which meansthere has to be one inevery local authority.

Here's how it works,step by step...1. Get in touchIf you contact us, a member of theteam will talk to you about yourproblem. If everyone is busy they willcall you back or reply to your email assoon as possible.

2. Get the infoAdvisers will listen to your questionsand try to offer useful advice andinformation. The staff at the serviceknow a lot about:

- Your rights to support- What the law is- What to do if you have problemsgetting the support you need

Depending on what you need, theadviser might offer:- More help by email- More help over the phone- Meet with you face to face

You can tell the adviser what wouldbe best for you.

Please find our contact details at the back of this leaflet.