CONSUMER PSYCHOLOGY

Presentation created by:Peggy Sue Loroz and Maria CronleyGonzaga University and Miami University of OhioDivision 23, Society for Consumer PsychologyAmerican Psychological Association

What is Consumer Psychology?• Consumer psychology is the study of human responses to product

and service related information and experiences.

• Consumer psychologists study consumer activities associated with the purchase, use, and disposal of goods and services, including the consumer’s emotional, cognitive, and behavioral responses that precede, determine, or follow these activities.

• A broad range of product and service related information is relevant to consumer psychology, including marketer initiated stimuli (e.g., advertisements, websites, package labels, coupons, point-of-purchase displays), consumer magazines and other media, as well as word-of-mouth communications from friends and relatives.

Consumer Psychology (cont.)• Consumer psychology employs theoretical psychological approaches

to understanding consumers.

• Consumer psychologists draw upon social, cognitive, developmental, and other psychology domains.

• Consumer psychologists use a variety of research methods including quantitative (e.g., lab and field experiments, surveys) and qualitative (e.g., interviews, observation) approaches.

• The goals of consumer psychologists are to describe, predict, influence, and/or explain consumer responses.

History*

• The field of Consumer Psychology grew as consumer society grew

• An increased interest in understanding consumers was driven by:• Increased production and adoption of consumer goods (ranging from Coca-

Cola to household appliances and automobiles) in the 1920’s and 1930’s• The advent of advertising via radio (1920) and television (1941)

• After World War II, governments around the world sought to strengthen their economies in part through increased consumer spending, further bolstering interest in this area.

• The Division of Consumer Psychology of the APA was formed in 1960 to represent psychologists whose interests lie in consumer-related topics. The name was changed in 1988 to The Society for Consumer Psychology.

* Based on Jansson-Boyd, C. V. (2010). Consumer psychology: what it is and how it emerged. Consumer Psychology (pp. 1-13), New York: Open University Press.

Why Study Consumer Psychology?

• To improve business performance

• To influence public policy

• To educate and help consumers make better decisions

What Consumer Psychologists Do• IN THE LABORATORY, a psychologist is tracking eye movements as research

participants observe a succession of soft drink containers.

• AT A GOVERNMENT BUREAU, a psychologist presents the results of a study concerning consumer responses to an advertising claim that is literally true but has false inferential implications.

• AT AN AUTOMOBILE COMPANY, a psychologist assesses consumer responses to various combinations of product features to help engineers determine the optimal combination.

• AT A UNIVERSITY, a psychologist is helping to develop a theoretical model of financial decisions made by families.

• AT AN ADVERTISING AGENCY, a psychologist is presenting study findings that show how well alternative advertisements improve attitudes toward a brand of coffee.

Primary Domains of Inquiry

• Memory and Learning

• Perception and Attention

• Motivation and Emotions

• Information Processing

• Attitude Formation and Change

• Decision Making

• Personality and Self-concept

• Culture and Values

• Group and Interpersonal Influence

Studying Consumer Psychology• Training in consumer psychology is designed to provide

students with:

• experience in analyzing and evaluating human behavior patterns

• an understanding of the scientific process and how to go about hypothesis testing

• the ability to translate complex issues into testable alternatives

• experience in both non-experimental and experimental design

• the ability to apply descriptive and inferential statistics

• the ability to analyze data and interpret findings

• experience in writing proposals and research reports in a clear and precise manner

APA Division 23: The Society for Consumer Psychology

• SCP is an intimate collection of scholars and practitioners dedicated to the growth and advancement of consumer psychology through scientific interests and inquiry and the application of research findings to practice.

• SCP also seeks to advance consumer and public welfare through the work of its members.

Resources for Students

• Society for Consumer Psychology• http://www.myscp.org

• APA Division 23, Consumer Psychology• http://www.apa.org/about/division/div23.aspx

• Journal of Consumer Psychology• http://www.myscp.org/jcp.aspx