consumer protection laws
DESCRIPTION
Consumer Protection Laws. Unit 3 Topic 3.2.3. Aims for today. To appreciate the purpose of key consumer protection laws and be able to apply them to real business examples. Starter task. Read the passage on your desk. - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: Consumer Protection Laws](https://reader035.vdocuments.us/reader035/viewer/2022070502/56814d05550346895dba3627/html5/thumbnails/1.jpg)
Consumer Protection Laws
Unit 3 Topic 3.2.3
![Page 2: Consumer Protection Laws](https://reader035.vdocuments.us/reader035/viewer/2022070502/56814d05550346895dba3627/html5/thumbnails/2.jpg)
Aims for today
• To appreciate the purpose of key consumer protection laws and be able to apply them to real business examples
To appreciate the purpose of consumer protection laws & apply them to business
![Page 3: Consumer Protection Laws](https://reader035.vdocuments.us/reader035/viewer/2022070502/56814d05550346895dba3627/html5/thumbnails/3.jpg)
Starter task
1. Read the passage on your desk.
2. Think of a scenario when you experienced issues relating to your consumer rights
Extension: Create a role play for this scenario.
To appreciate the purpose of consumer protection laws & apply them to business
![Page 4: Consumer Protection Laws](https://reader035.vdocuments.us/reader035/viewer/2022070502/56814d05550346895dba3627/html5/thumbnails/4.jpg)
Consumer Protection
• Fair trading regulations exist to protect consumers from exploitation.
Consumers have basic legal rights and can complain/sue if a product is:
• Giving a misleading description• Of an unsatisfactory quality• Not fit for its intended purpose
To appreciate the purpose of consumer protection laws & apply them to business
![Page 5: Consumer Protection Laws](https://reader035.vdocuments.us/reader035/viewer/2022070502/56814d05550346895dba3627/html5/thumbnails/5.jpg)
When consumers buy productsthey expect:
To appreciate the purpose of consumer protection laws & apply them to business
![Page 6: Consumer Protection Laws](https://reader035.vdocuments.us/reader035/viewer/2022070502/56814d05550346895dba3627/html5/thumbnails/6.jpg)
Consumer protection
Businesses must operate within the law. Key Laws include:
To appreciate the purpose of consumer protection laws & apply them to business
![Page 7: Consumer Protection Laws](https://reader035.vdocuments.us/reader035/viewer/2022070502/56814d05550346895dba3627/html5/thumbnails/7.jpg)
Task 1: Your Consumer Rights
Working in pairs, complete the
consumer rights quiz on your table
Extension: Online quiz @
http://news.bbc.co.uk/1/hi/uk/1089438.stm
To appreciate the purpose of consumer protection laws & apply them to business
![Page 8: Consumer Protection Laws](https://reader035.vdocuments.us/reader035/viewer/2022070502/56814d05550346895dba3627/html5/thumbnails/8.jpg)
The main Consumer Protection Laws
To appreciate the purpose of consumer protection laws & apply them to business
![Page 9: Consumer Protection Laws](https://reader035.vdocuments.us/reader035/viewer/2022070502/56814d05550346895dba3627/html5/thumbnails/9.jpg)
1. Sale & Supply of Goods Act 1994
• This Act says that all products have to be of a 'satisfactory quality'. This means that they have to:
• be safe• last for a reasonable amount of time• be fit for their intended purpose• have nothing wrong with them (unless the defect
was noted at the time of sale)
To appreciate the purpose of consumer protection laws & apply them to business
![Page 10: Consumer Protection Laws](https://reader035.vdocuments.us/reader035/viewer/2022070502/56814d05550346895dba3627/html5/thumbnails/10.jpg)
2. Trade Descriptions Acts 1968 & 1972
Businesses must not:•Give false or misleading information about products - for example, who made the product.
•Market fake designer goods as the genuine product. •Advertisements, labels must be truthful
Check your Coat
To appreciate the purpose of consumer protection laws & apply them to business
![Page 11: Consumer Protection Laws](https://reader035.vdocuments.us/reader035/viewer/2022070502/56814d05550346895dba3627/html5/thumbnails/11.jpg)
3. Consumer Credit Act 1974This protects you when you borrow or buy on credit.
•Businesses must have licences to give credit.•No one under 18 is allowed to be offered credit.•Businesses have to state the Annual Percentage Rate (APR).•If you sign a credit agreement at home you have several days in which you can tear up the agreement. This is called a 'cooling off period'.
To appreciate the purpose of consumer protection laws & apply them to business
![Page 12: Consumer Protection Laws](https://reader035.vdocuments.us/reader035/viewer/2022070502/56814d05550346895dba3627/html5/thumbnails/12.jpg)
To appreciate the purpose of consumer protection laws & apply them to business
![Page 13: Consumer Protection Laws](https://reader035.vdocuments.us/reader035/viewer/2022070502/56814d05550346895dba3627/html5/thumbnails/13.jpg)
4. Weights & Measures Act 1951
To appreciate the purpose of consumer protection laws & apply them to business
![Page 14: Consumer Protection Laws](https://reader035.vdocuments.us/reader035/viewer/2022070502/56814d05550346895dba3627/html5/thumbnails/14.jpg)
Task 2: Applying the knowledge• Groups of 4/5
Task1. Examine and discuss the range of products you have
been given.2. Identify which consumer protection laws are relevant to
each item.3. Do any of the products breech these laws?
-Random groups will be selected to feedback-
Extension: Consumer protection worksheetTo appreciate the purpose of consumer
protection laws & apply them to business
![Page 15: Consumer Protection Laws](https://reader035.vdocuments.us/reader035/viewer/2022070502/56814d05550346895dba3627/html5/thumbnails/15.jpg)
5. Consumer Protection Acts 1978 & 1987
To appreciate the purpose of consumer protection laws & apply them to business
![Page 16: Consumer Protection Laws](https://reader035.vdocuments.us/reader035/viewer/2022070502/56814d05550346895dba3627/html5/thumbnails/16.jpg)
Consumer Protection (Distance Selling Regulations) 2000
To appreciate the purpose of consumer protection laws & apply them to business
![Page 17: Consumer Protection Laws](https://reader035.vdocuments.us/reader035/viewer/2022070502/56814d05550346895dba3627/html5/thumbnails/17.jpg)
Ebay
• http://www.ebay.co.uk/
To appreciate the purpose of consumer protection laws & apply them to business
![Page 18: Consumer Protection Laws](https://reader035.vdocuments.us/reader035/viewer/2022070502/56814d05550346895dba3627/html5/thumbnails/18.jpg)
The effects of consumer legislation • How does consumer protection legislation impact on
businesses?
Task 3:• Read page 60 • Summarise the effects of consumer legislation by
creating a mind map, synoptic paragraph or elevator speech.
• Extension: Explore www.consumerdirect.gov.uk and identify a range of issues that consumers can get help with.
To appreciate the purpose of consumer protection laws & apply them to business
![Page 19: Consumer Protection Laws](https://reader035.vdocuments.us/reader035/viewer/2022070502/56814d05550346895dba3627/html5/thumbnails/19.jpg)
www.consumerdirect.gov.uk
http://www.youtube.com/watch?v=sHWeCJ32Dc8To appreciate the purpose of consumer protection laws & apply them to business
![Page 20: Consumer Protection Laws](https://reader035.vdocuments.us/reader035/viewer/2022070502/56814d05550346895dba3627/html5/thumbnails/20.jpg)
To appreciate the purpose of consumer protection laws & apply them to business
http://www.dineshbakshi.com/External-Environment/Interactive-quizzes/consumer-protection-laws-match-up-quiz.html
Plenary: Consumer protection laws quiz
![Page 21: Consumer Protection Laws](https://reader035.vdocuments.us/reader035/viewer/2022070502/56814d05550346895dba3627/html5/thumbnails/21.jpg)
To appreciate the purpose of consumer protection laws & apply them to business