Consumer Best Practices – Web Based

Confidential

Overview

As the US Consumer Best Practices Guidelines continue to expand so does the document.

The document is complex and comprehensive, and its usability is weakening.

Objectives of the web-based tool

Improvedusability

Enhance navigation

Include real-life examples

Clearly define and separate carrier playbooks

The following slides provide an example of how the document could potentially look as a web-based tool.

Index

• Navigation to the left • Easy to use• Expandable navigation• Large Text Size• Easy to navigate back and forth• Search Functionality

Quick Links to;

Highlights Recent Changes Carrier Playbooks Feedback

Navigation and Examples

• Real Examples – copy and paste options • Highlighted links

MMA ID References Real Examples Carrier Playbook

Navigation and Examples