consumer behavior survey

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PROJECT REPORT ON Consumer Behaviour Survey on Detergent Washing Powder in Semi-Rural Area” SUBMITTED BY 1. Akshay Mane 2. Rhushikesh Gaikwad 1 SILC

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Page 1: Consumer behavior survey

PROJECT REPORT

ON

“Consumer Behaviour Survey on

Detergent Washing Powder in Semi-

Rural Area”

SUBMITTED BY

1. Akshay Mane

2. Rhushikesh Gaikwad

3. Swati Labde

4. Kiran waghmode

5. Harshvardhan Hande

1

SILC

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C ERTIFICATE

This is to certify that below mentioned students has satisfactorily completed his Major concurrent Project on “Consumer Behaviour Survey on Detergent Washing Powder in Semi-Rural Area” in the partial fulfilling the requirement of Agriculture Business Management, during the academic year 2015-2016.

Students:Mr. Akshay Mane

Mr. Rhushikesh Gaikwad

Miss. Swati Labde

Mr. Kiran waghmode

Mr. Harshvardhan Hande

Place: Pune

Date: 17/10/2015 Dr. Nilesh Gokhale

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ACKNOWLEDGEMENT

Any accomplishment requires the effort of many people and this is no different. As an introduction to any last would be incomplete without the mention of people who have made it possible and whose constant guidance and encourage served as beacon light my effort with success.

I like to thank My Colleagues, who have directly or indirectly helped me in successful completion of this project and will remain the source of inspiration for putting my best efforts to ensure the success of this report.

I wish to take this opportunity to express my deep sense of gratitude to Mr. Nilesh Gokhale, for providing me an opportunity for carry out my Major Concurrent Project at their esteemed organization.

I am Grateful to my Internal Guide Mr. Nilesh Gokhale, who has guided me in each and every mode of the project work and helped me to understand more and more.

Thanking you.

Place: Pune

Date: 17/10/2015

1 EXECUTIVE SUMMARY3

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India is the most populous country in the world. India is the country of

villages. Nearly 75 percent Indians resides in villages. Rural India represents the

whole nation in tradition, conventions, rituals and beliefs of the people in all.

This is the main reason driving force for rural marketing. The markets are now

concentrating heavily on high potential rural markets. As the urban markets are

reaching to the saturation point in terms of market growth, the markets are

reaching the rural markets to sustain in the highly competitive market. Heavy

demand for goods and services in the rural areas is the main reason for the

growth in rural markets. Different marketing strategies have been adopted by

the firms to capitalize the demand. Rural India consumes more products than

the urban India. Different income group consumers of different age group

purchases various brands as per their preferences. Overall the marketer should

understand the customer before taking up the road to the rural market. The

purpose of this paper is to investigate the influence of rural consumer based on

different age group

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2 INTRODUCTIONNow a days rural marketing is gaining significant importance. Rural

marketing rapidly gaining momentum because its high market potential. Most

of the FMCG and consumer durable firms are focusing heavily on rural

marketing. These firms have realized that the rural markets are more attractive

in terms of the revenue and profitability. In recent times the economic levels of

rural consumers have gone up substantially. The consumption pattern and life

style have also changed drastically. Hence, the buying behaviour of rural

consumers has become a hotcake because rural consumers in recent days are

consuming everything from detergent powder to sophisticated electronic

gadgets. This is the main reason behind the analysis of rural consumers buying

behaviour. The Indian market demographic report- 1988(NCAER) had

estimated that rural India’s market is growing significantly. The number of

households has increased 111 million. Govt. policies, corporate strategies, better

communication infrastructure facilities are the factors responsible for the

development of rural marketing. Brand name plays an important role in

determining the success/ failure of the product. Hence an attempt has been made

to study the brand preference of detergent powder consumers.

2.1 MARKET SIZEThe size of the Indian detergent market is estimated to be ` 12,000 Cr.

Making India world’s third largest detergents market. Characterized by

immense competition and high penetration levels the Indian detergent segment

is ruled by players like Hindustan Unilever Limited, Henkel and Proctor &

Gamble. As a result of rapid urbanization the demand for better quality

household products is constantly on a rise. To this increasing demand of quality

washing powders most of the top detergent brands in India are continually

introducing better packaged detergents that are offering a host of benefits in a

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single wash. In India HUL holds a 38 per cent market share in the washing

powder segment clearly standing as the winner. The other important players in

the detergent industry include Surf Excel, Nirma and Sunlight.

2.2 GROWTHThe per capita consumption of detergent in India is 2.7 kg which is

comparable low to countries such as Malayasia, Philippines 3.7 kg and the USA 10 kg. The High consumer awareness and penetration levels will enable the market to grow at an average 8-10 % per annum with slightly higher growth in rural areas. The higher penetration Depends on low cost detergent.

2.3 MAJOR PLAYERS (BRANDS) Nirma

Wheel

Surf

Ariel

Tide

Rin

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3 RESEARCH METHODOLOGIESSampling Technique used while performing above consumer behaviour

survey is given below.

3.1 SAMPLING ELEMENTThe primary data was collected through questionnaires served to 100 rural

consumers from varied age group. The sample consists of people such as housewives, students, traders and senior people of the village under the study. The study is undertaken with reference to Village Khopi Block Bhor District Pune. To analyse the data and derive results from it percentage method is used. This method is easy to use and taken as suitable method to compare, keeping in view the objective of the study.

3.2 SURVEY METHODThe primary data is collected through surveying in Semi-Rural area and

field work by interviewing the consumers. The secondary data is collected through company websites and past records.

3.3 RESEARCH INSTRUMENTThe questionnaires consisting of both open ended and close ended questions

have been designed to obtain the required information from the respondents keeping in mind the objectives of the study.

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4 DATA ANALYSIS

4.1 WHICH BRAND OF DETERGENT YOU USE?

Response No. of Respondent Percentage %

Tide 7 7

Surf-Excel 15 15

Wheel 66 66

Patanjali 2 2

Rin 4 4

Nirma 4 4

Arial 2 2

Total 100 100

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4.2 WHICH CLOTHS DO YOU WASH BY WASHING POWDER?

Response No. of Respondent Percentage

All Clothes 47 47

Daily Clothes 53 53

Total 100 100

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4.3 HOW OFTEN DO YOU BUY DETERGENT?

Response No. of Respondent Percentage

Weekly 35 35Monthly 16 16Forthnightly 49 49Total 100 100

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4.4 WHERE DO YOU NORMALLY PURCHASE DETERGENT?

Response No. of Respondent Percentage

Mall 2 2Retail Shop 83 83Bazar 15 15Total 100 100

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4.5 HOW MUCH YOU SPEND ON DETERGENT POWDER PER MONTH? (RS.)

Rupees No. of Respondent Percentage

More than 100 21 21

40 to 100 63 63

20 to 40 14 14

41 to 100 2 2

Total 100 100

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4.6 HOW MUCH QUANTITY PACKAGING WOULD YOU LIKE TO BUY AT ONE TIME? (IN GRAMS)

In Grams No. of Respondent Percentage

Less than 250 56 56

Less than 100 36 36

Less than 50 8 8

Total 100 100

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4.7 WHAT DO YOU LOOK AT WHILE PURCHASING THE DETERGENT?

Response No. of Respondent Percentage

Quality of Washing 17 17Price 70 70Fragrance 5 5Star Endorse 5 5Packaging 3 3Total 100 100

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4.8 HOW DO YOU USE IT?

Response No. of Respondent Percentage

In bucket 96 96Washing Machine 4 4Total 100 100

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4.9 ARE YOU SATISFIED WITH PRICE?

Response No. of Respondent Percentage

Yes 99 99No 1 1Total 100 100

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4.10 LEVEL OF SATISFACTION FOR THE DETERGENT?

Response No. of Respondent Percentage

Good 47 47

Very Good 50 50

Average 3 3

Total 100 100

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4.11 WHAT WILL YOU RANK THE DETERGENT?

Response No. of Respondent Percentage

Good 52 52Better 42 42Average 6 6Total 100 100

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4.12 DO YOU ALWAYS INSIST TO USE THIS PARTICULAR WASHING POWDER?

Response No. of Respondent Percentage

Always 75 75

Sometimes 25 25

Total 100 100

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4.13 WHAT IS YOUR HOUSEHOLD INCOME?

Response No. of Respondent Percentage

More than 25000 33 33Less than 5000 2 210000 to 20000 54 545000 to 10000 11 11Total 100 100

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5 FINDINGS Majority of the respondents are females Most of the respondents belong to the age group of 35 to 50 years. Most of the respondent uses Wheel band. Most of the respondent purchase Detergent from General Store. Quality and Availability are the major factor considered by the

respondent while purchasing Detergent. Most of the respondent purchase 150 – 250 gm pack of Detergent. An average expenditure per Family per month for Detergent is ₹

40. Most of the respondent does not change their brand. Most of the respondent does not get affected by promotional

activity. Most of the respondent are satisfied with the brand of Detergent

they use.

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6 CONCLUSIONThe practical application of rural consumer behaviour findings in Indian

markets has often posed a problem for marketers for two reasons. First, most consumer researches in rural market has used a piecemeal approach. Second, there has been no comprehensive framework to integrate the findings in a meaningful manner. The paradigm is an attempt which provides a comprehensive framework that will enable marketers to understand, integrate and apply consumer behaviour in the rural market. Much of the discussion in this article had noted the possibilities of establishing the foot holds in rural market. First, these kinds of markets are heterogeneous; hence the marketer should frame different strategies to sell their products. However it must be noted that it is possible to capitalize on the similarities among the rural markets. The most important difference between rural and urban is in the degree of sophistications of the consumers. Urban consumers are generally familiar with such products, their attitude and value related to purchase and consumption will be different. Here the marketer may have to work harder to sell their goods in rural area because of diversity of values and attitudes present in these regions.

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7 REFERENCES & BIBLIOGRAPHYwww.businessmapesofindia.com

http://www.authorstream.com/Presentation/neeraj.sah1000-118541-marketing-airtel-arielmarket-penetration-strategy-1-education-ppt-powerpoint/ http://www.cyberessays.com/lists/detergent-market-india/page0.html http://www.infoplease.com/ce6/sci/A0815306.html http://www.encyclopedia.com/topic/detergent.aspx

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8 ANNEXURE

8.1 QUESTIONER Consumer Behaviour

1. A) Which brand of detergent you use?o  Arialo  Surf-Excelo  Rino  Tideo  Wheelo  Nirmao  Other: 

1. B) Which cloths do you wash by washing powder?o  All clothso  Daily use Cloths

2. How often do you buy detergent?o  Weeklyo  Fortnightlyo  Monthly

3. Where do you normally purchase Detergent?o  Retail Shopo  Bazaro  Mallo  Online

4. How much you spend on detergent powder per month? (Rs.)o  20 to 40o  40 to 100o  More Than 100

5. How much quantity packaging would you like to buy at one time? (In Grams)

o  less than 50

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o  less than 100o  less than 250o  less than

6. What do you look at while purchasing the detergent?o  Priceo  Packagingo  Star Endorseo  Fragranceo  Quality of washing

7. How do you use it?o  Washing Machineo  In Bucket

8. Are you satisfied with price?o  Yeso  No

9. Level of satisfaction for the Detergent?

Very Good Good Average Bad WorstWhat is your Response

10. What will you Rank the Detergent?

Better Good Average Bad WorstWhat is your Response

11. Do you always insist to use this particular washing powder?o  Alwayso  Some timeso  Never

12. What is your household income?o  less than 5000o  5000 to 10,000

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o  10,000 to 20,000o  More than 25,000

8.2 PHOTOS

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