Republic Act No. 7394

THE CONSUMER ACT OF THE PHILIPPINES

This law is designed to prevent business that engage in fraud or specified unfair practices from gaining an advantage over competitors and provide additional

protection for the weak and those unable to take care of themselves.

PURPOSE:

  It is the policy of the State to protect the interest of the

consumer, promote general welfare and to establish standards of conduct for business and industry. The

objectives of this Act is all focused to the welfare, protection and rights of all the consumer in the Philippines.

BASIC POLICY:

This law is for all of us. We benefit for this Act because all of us is a consumer.

THIS LAW IS FOR?

    • Protection against hazards to health and

safety; protection against deceptive, unfair and unconscionable sales acts and practices;

• Provision of information and education to facilitate sound choice and the proper exercise of rights by the consumer;

• Provision of adequate rights and means of redress; and• Involvement of consumer representatives in the

formulation of social and economic policies.

THE OBJECTIVES OF THIS ACT ARE THE FOLLOWING:

• Right to basic needs• Right to safety• Right to information• Right to choice• Right to

representation• Right to redress• Right to consumer education• Right to a healthy environment

CONSUMER RIGHTS:

• Department of Health: Food, drugs, cosmetics, devices, and substances

• Department of Agriculture Products related to agriculture:

• Department of Trade and Industry: Other consumer products not specified above

WHO ARE THE AGENCIES CONCERNED?

The duty of the State:

• To develop and provide safety and quality standards for consumer products.

• To assist the consumer in evaluating the quality.• To protect the public against unreasonable risks.• To undertake research on quality improvement of products

and investigation into causes and prevention of products related death, sickness, and injury.

CHAPTER I – CONSUMER PRODUCT QUALITY AND

SAFETY

• Article 7 – Scope of implementing agencies• Article 11 – The department shall also direct the

manufacturer, distributor, or seller of such product to extend any or all of the following remedies to the injured person:

To replace the product, the refund the purchase price or to pay the consumer reasonable damages.• Article 15 – Imported products

ARTICLES UNDER CHAPTER I:

The duty of the state:• To protect he health of the consumer by ensuring a safe

and good quality of food, drugs, cosmetics and devices and to regulate their manufacture, sale, distribution and advertisement.

CHAPTER II – FOOD DRUGS AND COSMETIC DEVICES

(Food)• Article 23 – Adulterated food• Article 24 – Regulations of unprocessed food

(Drugs and Devices)• Article 29 – Adulterated drugs and devices• Article 32 – Dangerous drugs• Article 33 – Banned or restricted drugs

(Cosmetics)• Article 35 – Adulterated cosmetics

ARTICLES UNDER CHAPTER II:

Declaration of Policy:• The state shall adopt measures designed to protect the

consumer against substances other than food, drugs, cosmetics, and devices that are hazardous to health and safety.

CHAPTER III – HAZARDOUS SUBSTANCES

Any substance or mixture of substances which is toxic, corrosive, irritant, a strong sensitizer, flammable or

combustible or generates pressure through decomposition, heat or other means, if such substance or mixture may

cause substantial injury or substantial illness.

HAZARDOUS SUBSTANCE:

• Article 46 – Prohibited actsEvery producers should label their products if those

are hazardous or dangerous, banned hazardous products but still delivered by producers are strictly prohibited.

ARTICLES UNDER CHAPTER III

Articles under Chapter IV:• Article 61 – Implementing agency

The provincial, city, and municipal treasurers shall strictly enforce the provisions of this chapter and its implementing rules and regulations.• Article 62 – Sealing and testing instruments of

weights and measurementsAll instruments for determining weights and

measures in all consumer and consumer related transaction shall be tested, calibrated and sealed every six months by the official sealer.

CHAPTER IV – REGULATION OF PRACTICES RELATIVE TO WEIGHTS

AND MEASUREMENTS

Articles under Chapter V:• Article 68 (a) – Terms of express warranty

Seller or manufacturers who gives an express warranty shall set the terms of warranty in clear and readily understandable language by the consumers, shall identify the party to whom the warranty is extended, shall state the products or parts covered of warranty, state what the warrantor will do in the event of a defect, state what the consumer must do to avail new product and replace the old one.

CHAPTER V – CONSUMER PRODUCTS AND SERVICE WARRANTIES

DESIGNATION OF WARRANTY:

“Full Warranty”

“Limited

Warranty”

The duty of the state:• The state should enforce compulsory labelling, and fair

packaging to enable the consumer to obtain accurate information, quality and quantity of the contents of products and to facilitate comparison of the value of such products.

CHAPTER VI – LABELLING AND FARE PACKAGING

• Article 77 – Minimum labelling requirements for consumer products

Label needs its correct registered trade or brand name, its duly trade mark, duly business name, the address of the manufacturer, importer and repacker of the consumer product of the Phil., its general make or active ingredients, the net quantity of contents, and country of manufacture (imported or not).

ARTICLES UNDER CHAPTER VI:

Brand name

Ingredients

Nutrition facts

• Article 78 – Philippine Product Standard Mark

• Article 80 – Special packaging of consumer products for the protection for children

• Article 84 – Additional labelling requirements for food

(Expiration date, whether the product is semi-cooked, fully processed, or ready-to-eat, and if the ingredients used are natural or synthetic.)

• Article 87 – Additional labelling requirements for cosmetics

• Article 94 – Labelling requirements for cigarette Warning: Cigarette Smoking

is Dangerous to your Health

Thank you! :)By: Chal De Jesus &

Frenz Delgado