ConsultingServices

• The Institute of Medicine’s call for action affirmed the need for a “Business Excellence” approach in the delivery of emergency care

Inspiration to Create EmEx

Business Excellence

• Commitment to performance improvement• Key areas of focus

– Empower staff

– Improve processes

– Incorporate best practices

– Exceed expectations for patients and internal customers

The Seven Pillars of Emergency Care “Balanced Scorecard”

• Safety … quality, outcomes, commitment• Satisfaction … reputation for excellence• Solvency … lean processes, coding, UM• Space … facility/equipment function• Staff … staffing, credentials, retention• Support … administration/medical staff• Systems … processes, care paths,

technology

EmEx’s Universal ROI

• Improved Patient Care and Safety– Maximize care quality

– Decrease malpractice claims

• Increased Efficiency – Maximize revenue

– Minimize turnaround times

– Decrease costs

• Enhanced Reputation and Goodwill– patients more satisfied

– staff more professionally satisfied

– medical staff more likely to refer cases

EmEx-ConsultRapid Improvement Plan

• EmEx-Consult provides a comprehensive on-site analysis to assess your ED and create a personalized rapid improvement plan.

EmEx-ConsultRapid Improvement Plan

Philosophy• Identify high-value ED improvement opportunities• Relay solutions that satisfy key stakeholders

– nurses, physicians, administrators, medical staff

• Improve efficiency and reduce waste, especially regarding ED throughput

• Identify best practices for implementation

EmEx-ConsultRapid Improvement Plan

Consulting Team

• Emergency physician with ED operations expertise• Emergency nurse or second emergency physician• 30 total on-site hours over 2 days

EmEx-ConsultRapid Improvement Plan

Benefits• Improve ED performance• Identify practice gaps• Prioritize solutions• Implement best practices• Optimize ED throughput• Enhance relationships

between ED stakeholders

EmEx-ConsultRapid Improvement Plan

Differences from Other Consultants• EmEx-Compare, our benchmarking/survey service, is

used to obtain a 360-degree pre-engagement review• An emergency physician with ED operations

expertise is always on the consulting team• We are independently owned (other consultants may

have recommendation biases related to their parent company)

EmEx-ConsultRapid Improvement Plan

EmEx-TransformEmergency Department Transformation

Methodology• Hands-on, 6 month consulting engagement • Collaborative approach• Involve staff from all involved departments• Flatten decision making processes• Improve efficiency (particularly ED throughput)• Reduce waste • Implement best practices• Transform your ED into a top performer

EmEx-TransformEmergency Department Transformation

Consulting Team • Emergency physicians and emergency nurse

practitioners with ED operations expertise• 2 or more consultants travel to your hospital at least

twice a month during the 6 month engagement• On-site team is fully engaged in all aspects of the

performance improvement process• Our team can work clinical shifts in your ED during

the engagement, if desired (depending on availability)

EmEx-TransformEmergency Department Transformation

Benefits• Improve ED performance• Optimize ED throughput• Minimize LWBS rates• Implement best practices• Maximize staff satisfaction• Improve patient satisfaction• Enhance relationships between ED stakeholders

EmEx-TransformEmergency Department Transformation

Differences from Other Consultants• EmEx-Compare, our benchmarking/survey service, is

used to obtain a 360-degree pre-engagement review• Our consultants are practicing emergency physicians

and nurses with ED operations experience• We are independently owned (other consultants may

have recommendation biases related to their parent company)

EmEx-TransformEmergency Department Transformation

EmEx-OptimizePerformance Monitoring and Improvement

• EmEx-Optimize provides long-term performance monitoring and improvement for a 1, 2, or 3 year period after completion of EmEx-Transform

EmEx-OptimizePerformance Monitoring and Improvement

EmEx-OptimizePerformance Monitoring and Improvement

Consulting Team • Fine-tune processes and maintain successes• Monthly on-site visits throughout engagement• Our team is fully engaged in all aspects of the

performance improvement process and fully available to you

• Assist in setting and achieving goals• Mentor your emergency department team

EmEx-Compare, EmEx-AwardBenchmarking and Recognition Services

See separate slide presentation

EmEx-ContactPatient Callbacks / Discharge Phone Calls

See separate slide presentation

EmEx-DashboardInteractive Performance Dashboard

See separate slide presentation

Improving PerformanceRecognizing Excellence

info@emergencyexcellence.com www.emergencyexcellence.com

1-877-700-EMEX