conrad albrecht-buehler at baychi: heed or: how i learned to stop monitoring and love situation...
DESCRIPTION
http://www.baychi.org/calendar/20100112/#2Technology users are technology observers as well, monitoring for problems or opportunities that might arise. Designing interfaces to support the monitoring of technology presents unique challenges, like detecting situations and knowing how and when to respond, coping with a changing operating environment, and the changing knowledge of the observer.Conrad describes "Heed," a scale and framework to help observers of a system evaluate which situations need scrutiny and when. He gives an example heed-based interface that encourages the development of situation awareness. Learn how the framework and interface can be applied in three different scenarios: server performance, a business's finances, and user experience in a community forum.TRANSCRIPT
Heed UI or:
How I Learned to Stop Monitoring and
Love Situation Awareness
Conrad Albrecht-BuehlerVMware
Monitoring UIs Stink
Monitoring UIs StinkAre Incomplete
Attention
Information
Attention
Information
Report
Attention
Information
Alarm
Report
Attention
Information
Alarm
Dashboard
Report
Attention
Information
Alarm
Dashboard
Report
?
Attention
Information
Alarm
Dashboard
Report
?
Attention
Information
Alarm
Dashboard
Report
• Primarily direct attention• Contain some information
• Help know when and what to monitor
Three Stories About Monitoring
© Dave Seah
CTO
Must Monitor: Web Database Mail Servers
He’s Got More To Do Than Monitor
© flyingwithoutfear
© flyingwithoutfear
Situation Awareness
"the perception of elements in the environment within a volume of time and space, the
comprehension of their meaning, and the projection of their status in the near future,"
Endsley et al
© flyingwithoutfear
Situation Awareness
"the perception of elements in the environment within a volume of time and space, the
comprehension of their meaning, and the projection of their status in the near future,"
Endsley et al
“what you need to know not to be surprised” Jeannot, Kelly, & Thompson
© flyingwithoutfear
Situation Awareness
"the perception of elements in the environment within a volume of time and space, the
comprehension of their meaning, and the projection of their status in the near future,"
Endsley et al
“what you need to know not to be surprised” Jeannot, Kelly, & Thompson
• Help attend the information relevant to a goal
• Help interpret the information’s meaning
• Help to make a forecast
Requires Mental Effort To Parse
Customize & Filter By Situation
Reduce Mental Effort To Parse
“Is it high enough for me to investigate?”
“Is it high enough for me to investigate?”
Support Subjective Evaluation
“Is it high enough for me to investigate?”
“Is there enough time for me to investigate?”
Is it important enough for me to investigate?
Identify When to Monitor
© _gem_, x99elledge
© _gem_, x99elledge
You Never Know They’re Coming
They Force You To Act, Even When You Can’t
If You Can’t Address them, What Do You Do? Cancel, Ignore, Snooze?
© LateNiteTV
Ignore
Attend
© MadMask
Ignore
Attend
Ignore
Attend
Ignore
Attend
Heed: The Importance Of
Attending To A Situation
Web Mail DB
A Heed UI
CEO
Must Monitor: Service Programs
F___ C___
M___ K___
F___ C___ M___ K___
1
0
1
0
F___ C___ M___ K___
1
0Report
Elect Maximum
F___ C___ M___ K___
1
0Report
OR Operation
F___ C___ M___ K___
Report
Delve
F___ C___ M___ K___
Report
DelveEvaluation / Subjective /
/ Objective / Analysis© FOX
F___ C___ M___ K___
Report
Delve
Offer More Detail On Demand
Community Web Site Owner
Must Monitor: His Users’ Experience
Access Restriction
Few Logins
Few Posts
Few Replies
Posts Replies UserAccess
AND Operation
Unbalanced
Many Posts
Many Replies
Many Dud-Posts
Unbalanced
How Many Posts ?
How Many Replies ?
How Many Dud-Posts ?
]
Before
After
Encourage Frequent Revision
Hours Ago Now
Hours Ago Now
Hours Ago Now
Hours Ago Now
Only Necessary Detail
occupancylikelihood
0.0 1.0
heed
0time
1
-t +t
Help To Forecast Situations
]
]
Gizmometer Widget
Monitoring A Situation w Heed
• Describe The Situation
Few Logins OR ( Few Post AND Few
Replies )
Monitoring A Situation w Heed
• Identify The Situation• Perceive the Situation
Monitoring A Situation w Heed
• Identify The Situation• Perceive the Situation• Delve Into The Situation
F___ C___ M___ K___stale
Report
Monitoring A Situation w Heed
• Identify The Situation• Perceive the Situation• Delve Into The Situation• Refine and Modify The Situation
Attention
Information
Alarm
Dashboard
Report
• Primarily direct attention• Contain some information
• Help know when and what to monitorHeed
Customize & Filter By Situation
Support Subjective Evaluation
Reduce Mental Effort To Parse
Offer More Detail On Demand
Only Necessary Detail
Help To Forecast Situations
Encourage Frequent Revision
Identify When to Monitor
