conquer force.com
DESCRIPTION
Thinking about developing your own applications? Looking to extend the functionality of Salesforce using Force.com? Don’t be intimidated! Building on Force.com is just like administering your standard Sales and Service Cloud apps. Join us at this session to find out which Force.com tools and apps are best for you. You'll learn exactly how to get started building your own apps and how you can fully support the development life cycle.TRANSCRIPT
Conquer Force.comAdministrator
Nick Wilson: salesforce.comMeg Sheridan: SunTrust Banks Inc.
Nick WilsonPrincipal SAS
Premier Support
salesforce.com
Meg SheridanAssistant VP
SunTrust Banks Inc.
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Agenda
What is force.com?
Meg Sheridan – How SunTrust Banks uses force.com
Feature Deep Dive
Advanced Demo - What’s Possible
Q&A
Force.com is a Better Way to Build Custom Apps
What Makes Force.com Unique?The Benefits of Our Multi-Tenant Architecture
Seamless Upgrades
Economies of Scale
More SecureHigh Availability
ContinuousInnovation
InstantCapacity
DeveloperProductivity
Faster, More Scalable
Unlimited Real-Time
Customization
Real-Time Mobile Deployment
Real-Time Websites
AppExchange
Real-Time Content Library
Programmable Cloud Logic
Programmable User Interface
Real-Time Workflow & Approvals
Granular Security &
SharingReal-Time Analytics
Clicks Code
80% 20%
Lotus Notes App ReplacementMigrate legacy Lotus Notes apps to the cloud
Business Process AppsAutomate and manage business processes
Data-Driven Web SitesBuild sites like e-commerce or event registration
Departmental AppsSingle platform for small database/forms apps
What Apps are Customers Building?Common Projects that are a Good Fit for Force.com
Lotus Notes App Replacement
Replaced Notes-based digital rights mgmt system in 6 weeks
Replaced 5000 seats of Notes, built new retail app 5x faster at 1/5 cost
Centralized sales, support, & services for 360° view of customers
Improved usability
Easy customization
Easy integration
Low admin costs
Improved reporting
Built IT governance applicationin under 8 weeks
Built invoice and payroll apps 5x faster than on .NET
Departmental Apps
Built HR and asset managementapps in under 5 weeks
Rapid development with minimal IT resources
Proven security
Central governance
Easy integration
Automatic scalability
Built custom ERP appfor 1/3 the cost
Built insurance claims processing appin just 4 months with 3 developers
Business Process Apps
Built a medical research app and added 11 new products in 12 months
Low cost
Rapid implementation
Agile
Easy to integrate
Easy to manage
Built e-commerce site in 9 weeksand increased cross-sales 100%
Built volunteer pledge site in 4 weeks, scaled to 2M visitors in 1st week
Rolled out rebate processing sitefor 20M consumers in 3 weeks
Data-driven Web Sites
Rapid implementation
Synergy with CRM
Easy integration
Built-in authentication
Automatic scalability
Key Take Aways
Easy
Fast
Scalable
Proven
Meg SheridanAssistant VP
SunTrust Banks Inc.
Background
About SunTrust Banks, Inc., with total assets of $174.7 billion on September 30, 2010, is one of the nation's largest financial services holding companies.Through its flagship subsidiary, SunTrust Bank, the company provides deposit, credit, trust, and investment services to a broad range of retail, business, and institutional clients.
• Implementation highlights: • 3500 users in Sales and Marketing• 80 + custom Objects• 140 + profiles• 5 orgs• Multiple integrations between systems• Leverage Platform, Outlook Connector, and several
partner apps.
Platform Use Cases
• Passport Integration – Built Visual Force and Apex. Allows user to select opportunities, cases, and tasks for integration with the Passport system
• Big Deal Form – Replaces the Word document used to capture consolidated opportunities
• Referrals – Used to Refer Client business to other departments. Provides management with insight into the amount of business generated from referrals.
Passport
Big Deal (Opportunity Summary)
Referrals - Demo
DEMO
Platform Features Overview
Custom Button/Links
Lookup filters (Contact)
Workflow Rules
Validation Rules
Custom Report Types
Cross Object Formulas
What’s Possible?HEART & MUSIC is dedicated to raising money to support innovative ovarian cancer research. Proceeds from this event benefit the TEAL HEART Scholarship Fund at Ovarian Cancer Canada established by Dr. Darrin Bast as a tribute to his mother, Jackie.
Diagnosed with stage 3 ovarian cancer in 2007, she is still with us today because of scientific advancements made each year in the areas of prevention, early detection and treatment.
• Implementation highlights: • 10 user Non-Profit Edition• 10 + custom Objects• Sales & Marketing• PayPal Integration• Theatre Seat Selector / Event Ticketing• Link Click Tracking
PayPal – Instant Payment Notification (IPN)
Visualforce
Apex
Sites
HTTP Call-out
Event Ticketing
Visualforce
Apex
Sites
HTTP Call-out
Resources
Partner Ecosystem
Premier Support & Training
Force.com Cookbooks developer.force.com
Community
100 Free limited force.com licenses free.force.com
Nick Wilson
Principal SASPremier Support
Question & Answer
Meg Sheridan
AVP
Conquer Force.com
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