connecting locally online (part 2)

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Capital Region Connecting Locally Online Part 2 Presented by Threesides Marketing

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The simple act of shopping and dining out in town has changed. Customers reach for their smart phone, tablet, laptop or computer to help them decide where to eat, where to shop and what to buy. Making sure that your business can be found online, has accessible information, gets positive word of mouth and stays front of mind with your customers will ensure that you survive and thrive in 2014. This presentation was the second of a two part workshop series which provided businesses with tips on how to make retail, services or hospitality business stand out online within the Yass Valley region. Topics included: websites, mobile, search optimisation, Google Adwords, ecommerce basics. This session is part of the Capital Region Digital Enterprise program. For more information visit www.crde.com.au This workshop was presented by Threesides Marketing www.threesides.com.au

TRANSCRIPT

Page 1: Connecting Locally Online (Part 2)

Capital Region

Connecting Locally Online Part 2

Presented by Threesides Marketing

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Housekeeping

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Our MissionTo provide energised leadership, share innovative solutions, broker positive relationships and deliver valued projects to the region. 

Regional

Priorities• Regional Development

Planning• Education, Employment &

Investment• Transport – Infrastructure &

Services• Regional Food• Digital Economy Transition• Living & Working Sustainably

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Key Initiatives• South East Region of Renewable Energy Excellence• Regional Sponsored Migration Scheme• Southern NSW Harvest Association• Capital Region Digital Enterprise Program 

How We Can Help You• Access to government programs• Advice and training• Sourcing skilled labour• Grants - support and data• Networks and contacts

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Find out More

Richard EversonProject OfficerMob. 0427 27 27 [email protected] www.rdasi.org.au

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www.threesides.com.au

www.Facebook.com/threesides

www.Twitter.com/threesides

www.slideshare.net/threesides

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We help these businesses with their online marketing:

Old Bus Depot MarketsNational Parks NSW

Yass Valley Council - TourismHellenic Club Canberra

Allbids.com.auSportsmans Warehouse

DDCS family LawyersNational Driving Academy

Trev’s café Dickson(and more…)

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What can we achieve today?

Inspire

Direct

Inform

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Recap from session 1

1. Identify your digital customer and the components of an online marketing plan

2. Learn the uses of popular Google tools for business: SEO, Adwords, analytics

3. Understand the customer digital journey to your business – websites, mobile optimisation

4. Consider the basic requirements for Ecommerce functionality on websites

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Learning Outcomes

1. Identify more tools to market your business and make your business found online

2.Listing sites and directories, email marketing, google local business.

3.Take a look at your social media options

4.Links to other businesses, local based tactics

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LOCAL LISTINGS+ CONTENT

DISTRIBUTION

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GOOGLE PLACES FOR BUSINESS

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Get a google accountCreate or use a google account – this should be the same

login you will use for Google Places, Google+ & Webmaster Tools

https://accounts.google.com/

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http://www.google.com.au/business/placesforbusiness

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Google places get started steps1. Create an account

2. Add content to your listing

3. Verify (Phone or Postcard)

4. Optimise and link other sites

5. Keep content up to date

6. Respond to reviews

7. Consider a Google+ page

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Directories

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www.startlocal.com.au/

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Content Channels

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Australian Tourism Data Warehouse

- Descriptions, Events, Photos, Video

- Multiple distribution Channels incl. Visit Canberra

Don’t underestimate the value of low cost content distribution channels

Content Distribution Channels

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Local tourism sites

http://www.visitcanberra.com.au/

ATDW listing

http://www.visitnsw.com/ -

Get connected

http://www.yassvalley.com.au/ direct listing

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Email Direct Marketing

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1. One to one online direct marketing

2. Designed to create an action

3. Distributed to a identified list of subscribers

4. Message well structured and targeted

5. Ability to track and report results

What is Email Marketing?

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Think about:1. Design (+mobile)2. List Building3. Content – news, offers4. Calls to action5. Timing6. Tracking

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6 Top Tips for email

1. Create your plan before you start

2. Create a good email list (get permission)

3. Have a content calendar of ideas and offers

4. Develop a relevant schedule

5. Review your reports and actions

6. Track your website analytics / sales

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List building ideas1. Ask at your point of sale

2. Flyers / table talkers onsite

3. Add a subscribe form to your site

4. Run a competition

5. Offer an instant incentive (10% off if you sign up right now)

6. Run a list ‘sign up drive’ with staff

7. Cross promote with another business in their newsletter

8. Post a note in your social media spaces

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SPAM ACT 20031. Unsubsubcribe option in every email

2. Australian mailing address in every communication

3. Double Opt-in to sign up

http://www.acma.gov.au/Citizen/Stay-protected/My-online-world/Spam/spam

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Mail Chimp – www.mailchimp.com

LOW COST DIY OPTION

2,000 subscribers Free

DIY templates and content creation

Online help and forums

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Threemail – www.threemail.com.au

PAID FULLY SUPPORTED OPTION

Custom design templates

Support in writing and sending

$1200 setup$20send + 0.04c / subscriber

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(Free) Mail Chimp – www.mailchimp.com

($$) Threemail – www.threemail.com.au

------------------

Constant Contact – www.constantcontact.com

Vertical Response - www.verticalresponse.com

Get Response - www.getresponse.com

Hosted email systems

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Social media options

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The big platforms for small business

1. Facebook

2. Youtube3. Trip Advisor /

Instagram / Pinterest / Twitter / LinkedIn

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Facebook1. Create a business page

2. Add cover pic and profile

3. Add your content to timeline

4. Create your content themes

5. Post 2-3 days a week

6. Run competitions and offers

7. Respond to posts and questions

8. Keep on top of your insights

9. Advertise

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www.youtube.com.au

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Youtube1. Create a business channel

2. Add channel art, profile and links

3. Create video ideas / themes

4. Post 1 video / month

5. Add video to your channel, embed in website, email, link to facebook

6. Advertise

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www.tripadvisor.com.au

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Trip Advisor1. Own your business listing

2. Respond to reviews

3. Upload images

4. Search forum threads and get involved

5. Monitor competitors / partners

6. Embed in your website

7. Promote in your marketing

8. Leave your own reviews as you travel

9. Advertise

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Trip advisor email

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Digital ConsultationsDigital Consultations

4 hour digital business consultations

Develop a digital plan

Identify 3 get started now actions

Help you start in the right digital direction