connecting locally online (part 2)
DESCRIPTION
The simple act of shopping and dining out in town has changed. Customers reach for their smart phone, tablet, laptop or computer to help them decide where to eat, where to shop and what to buy. Making sure that your business can be found online, has accessible information, gets positive word of mouth and stays front of mind with your customers will ensure that you survive and thrive in 2014. This presentation was the second of a two part workshop series which provided businesses with tips on how to make retail, services or hospitality business stand out online within the Yass Valley region. Topics included: websites, mobile, search optimisation, Google Adwords, ecommerce basics. This session is part of the Capital Region Digital Enterprise program. For more information visit www.crde.com.au This workshop was presented by Threesides Marketing www.threesides.com.auTRANSCRIPT
Capital Region
Connecting Locally Online Part 2
Presented by Threesides Marketing
Housekeeping
Our MissionTo provide energised leadership, share innovative solutions, broker positive relationships and deliver valued projects to the region.
Regional
Priorities• Regional Development
Planning• Education, Employment &
Investment• Transport – Infrastructure &
Services• Regional Food• Digital Economy Transition• Living & Working Sustainably
Key Initiatives• South East Region of Renewable Energy Excellence• Regional Sponsored Migration Scheme• Southern NSW Harvest Association• Capital Region Digital Enterprise Program
How We Can Help You• Access to government programs• Advice and training• Sourcing skilled labour• Grants - support and data• Networks and contacts
Find out More
Richard EversonProject OfficerMob. 0427 27 27 [email protected] www.rdasi.org.au
www.threesides.com.au
www.Facebook.com/threesides
www.Twitter.com/threesides
www.slideshare.net/threesides
We help these businesses with their online marketing:
Old Bus Depot MarketsNational Parks NSW
Yass Valley Council - TourismHellenic Club Canberra
Allbids.com.auSportsmans Warehouse
DDCS family LawyersNational Driving Academy
Trev’s café Dickson(and more…)
What can we achieve today?
Inspire
Direct
Inform
Recap from session 1
1. Identify your digital customer and the components of an online marketing plan
2. Learn the uses of popular Google tools for business: SEO, Adwords, analytics
3. Understand the customer digital journey to your business – websites, mobile optimisation
4. Consider the basic requirements for Ecommerce functionality on websites
Learning Outcomes
1. Identify more tools to market your business and make your business found online
2.Listing sites and directories, email marketing, google local business.
3.Take a look at your social media options
4.Links to other businesses, local based tactics
LOCAL LISTINGS+ CONTENT
DISTRIBUTION
GOOGLE PLACES FOR BUSINESS
Get a google accountCreate or use a google account – this should be the same
login you will use for Google Places, Google+ & Webmaster Tools
https://accounts.google.com/
http://www.google.com.au/business/placesforbusiness
Google places get started steps1. Create an account
2. Add content to your listing
3. Verify (Phone or Postcard)
4. Optimise and link other sites
5. Keep content up to date
6. Respond to reviews
7. Consider a Google+ page
Directories
Directory sites
www.truelocal.com.au/
www.startlocal.com.au/
http://www.yellowadvertising.com.au/solutions/yellow-pages-digital.html
Content Channels
Australian Tourism Data Warehouse
- Descriptions, Events, Photos, Video
- Multiple distribution Channels incl. Visit Canberra
Don’t underestimate the value of low cost content distribution channels
Content Distribution Channels
Local tourism sites
http://www.visitcanberra.com.au/
ATDW listing
http://www.visitnsw.com/ -
Get connected
http://www.yassvalley.com.au/ direct listing
Email Direct Marketing
1. One to one online direct marketing
2. Designed to create an action
3. Distributed to a identified list of subscribers
4. Message well structured and targeted
5. Ability to track and report results
What is Email Marketing?
Think about:1. Design (+mobile)2. List Building3. Content – news, offers4. Calls to action5. Timing6. Tracking
6 Top Tips for email
1. Create your plan before you start
2. Create a good email list (get permission)
3. Have a content calendar of ideas and offers
4. Develop a relevant schedule
5. Review your reports and actions
6. Track your website analytics / sales
List building ideas1. Ask at your point of sale
2. Flyers / table talkers onsite
3. Add a subscribe form to your site
4. Run a competition
5. Offer an instant incentive (10% off if you sign up right now)
6. Run a list ‘sign up drive’ with staff
7. Cross promote with another business in their newsletter
8. Post a note in your social media spaces
SPAM ACT 20031. Unsubsubcribe option in every email
2. Australian mailing address in every communication
3. Double Opt-in to sign up
http://www.acma.gov.au/Citizen/Stay-protected/My-online-world/Spam/spam
Mail Chimp – www.mailchimp.com
LOW COST DIY OPTION
2,000 subscribers Free
DIY templates and content creation
Online help and forums
Threemail – www.threemail.com.au
PAID FULLY SUPPORTED OPTION
Custom design templates
Support in writing and sending
$1200 setup$20send + 0.04c / subscriber
(Free) Mail Chimp – www.mailchimp.com
($$) Threemail – www.threemail.com.au
------------------
Constant Contact – www.constantcontact.com
Vertical Response - www.verticalresponse.com
Get Response - www.getresponse.com
Hosted email systems
Social media options
The big platforms for small business
1. Facebook
2. Youtube3. Trip Advisor /
Instagram / Pinterest / Twitter / LinkedIn
Facebook1. Create a business page
2. Add cover pic and profile
3. Add your content to timeline
4. Create your content themes
5. Post 2-3 days a week
6. Run competitions and offers
7. Respond to posts and questions
8. Keep on top of your insights
9. Advertise
www.youtube.com.au
Youtube1. Create a business channel
2. Add channel art, profile and links
3. Create video ideas / themes
4. Post 1 video / month
5. Add video to your channel, embed in website, email, link to facebook
6. Advertise
www.tripadvisor.com.au
Trip Advisor1. Own your business listing
2. Respond to reviews
3. Upload images
4. Search forum threads and get involved
5. Monitor competitors / partners
6. Embed in your website
7. Promote in your marketing
8. Leave your own reviews as you travel
9. Advertise
Trip advisor email
Digital ConsultationsDigital Consultations
4 hour digital business consultations
Develop a digital plan
Identify 3 get started now actions
Help you start in the right digital direction
Workshop feedback
https://forms.communications.gov.au/enterprisegroupfeedback
Verification word: training