connecting atlassian jira and workplace by facebook
TRANSCRIPT
![Page 1: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/1.jpg)
Connecting JIRA and
Workplace by Facebook RobCastaneda
![Page 2: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/2.jpg)
Who Am I?
• Founder/CEOServiceRocket• Husband/Father/Coach• TheleadguitaristinthemostpopularopensourceRockOperaof2016!• SoDwareAdopGonNerd@robertcastaneda
![Page 3: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/3.jpg)
FULLTIMEEMPLOYEES250
4GLOBALOFFICES–SYDNEY,PALOALTO,SANTIAGO,KUALALUMPUR
GLOBALCULTURE1
Who is ServiceRocket?
![Page 4: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/4.jpg)
HowcanImonitorproductuseandproacGveyidenGfyimprovementsformycustomer?
HowcanIhelpCustomersimplementoursoDware? How can ensure our product
becomes integrated into customer people, processes, and systems? How can I maintain
engagement after initial launch? HowcanIensure
broadadopGonandeverydayuse?
How can ensure our product becomes integrated into customer people, processes, and systems?
HowdoIcreateeasy-to-useeducaGonalprograms&tools?
CanIsupportuserswhentheyneedhelp?
How can I help customers adapt to using our product? ?
?
?
?
?
?
?
SOFTWARE ADOPTION CHALLENGES
![Page 5: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/5.jpg)
Unfulfilled value MEANS INCREASED CHURN
Source:Consump)onEconomics:TheNewRulesofTech
EFFECTIVEUSAGERATEOFENTERPRISESOFTWARE
50%
1/7ONLY
OFENTERPRISESOFTWAREDEVELOPMENTSARERATEDSUCCESSFULBYITEXECS
![Page 6: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/6.jpg)
![Page 7: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/7.jpg)
Teams are more effective than ever
• Atlassianproducts,suchasJIRA,ConfluenceandJIRAServiceDeskhavemadetheenterprisemoreagile,efficientandcollaboraGve
• SimplifiedthecreaGonofworkflowsandautomaGon• Streamlinedprocesses• IncreasedInnovaGon• 60,000+enterprisesworldwide
![Page 8: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/8.jpg)
Image: PinkElephant.com
![Page 9: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/9.jpg)
![Page 10: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/10.jpg)
![Page 11: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/11.jpg)
What is Workplace by Facebook?
A different way of running a company
![Page 12: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/12.jpg)
A different way of working
Facebook understands how people use technology to connect and communicate now
![Page 13: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/13.jpg)
A different way of working
…and in the future
![Page 14: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/14.jpg)
14
![Page 15: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/15.jpg)
The Head
• WhiteCollar• CorporateHeadquarters• BusinessProcesses• Strategy• OpGmizedWorkflow• Efficiency
Head(Systems&Processes)
![Page 16: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/16.jpg)
The Hands
• Theworkersinthefield• DirectinteracGonwithcustomers• Don’tworkatacomputer• Seethingsthatheadofficecan’tseebutneedstosee
• Smartphoneenabled
Hands(Whoisclosestto
theacGon?)
![Page 17: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/17.jpg)
The Future integrated Workplace
Head(Systems&Processes)
Hands(Whoisclosesttothe
acGon?)
![Page 18: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/18.jpg)
Employee reports a problem via Video
Hands(Whoisclosestto
theacGon?)
![Page 19: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/19.jpg)
Head(Systems&Processes)
![Page 20: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/20.jpg)
The Heart – Mission Driven Leadership
• StrongValuesandMission• Conscious,EmpatheGcleaders• HigherPurpose• AlignedStakeholders&Team• EmpoweredCulture• HighrecogniGonenvironment
Heart(Vision&Values)
![Page 21: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/21.jpg)
The Future Exponential Workplace
Head(Systems&Processes)
Hands(Whoisclosestto
theacGon?)
Heart(Vision&Values)
![Page 22: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/22.jpg)
But what about the metrics?
![Page 23: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/23.jpg)
![Page 24: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/24.jpg)
Reporting issues as simple as taking a photo
![Page 25: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/25.jpg)
Issue created in JIRA
![Page 26: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/26.jpg)
Updates posted in Workplace
![Page 27: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/27.jpg)
Org Charts for Workplace
![Page 28: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/28.jpg)
Adoption Offerings
TRAINING
IMPLEMENTATION
SUPPORT
ADD-ONS
![Page 29: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/29.jpg)
Action Items – what do I do next?
1. Visitservicerocket.com/facebookforaWorkplaceaccount
2. SignupforourWorkplaceChampionsCourseNextWeek!–Lookforthe40%offcouponinyouremail
3. ContactusfortheVIPBetaprogram• OrgCharts,JIRAandSalesforce
![Page 30: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/30.jpg)
Thank You
![Page 31: Connecting Atlassian JIRA and Workplace by Facebook](https://reader033.vdocuments.us/reader033/viewer/2022052318/587d252e1a28ab1c2f8b6571/html5/thumbnails/31.jpg)
Questions?