Tuesday, September 29, 2015Location: Connecticut Hospital Association

Partnering with Patients for Better Healthcare:

Establishing and Sustaining Patient Family Advisory Councils to Help Eliminate Harm

Middlesex Hospital

Agenda

8:30 a.m. – 9:00 a.m. Registration and Continental Breakfast

9:00 a.m. – 9:10 a.m. Welcome and Opening Remarks

9:10 a.m. – 10:00 a.m. Opening Keynote Presentation by Kim Blanton

The Power of Partnering with PatientsAs a patient who has been admitted to the hospital more than 100 times, Ms. Blanton has experienced firsthand the challenges of navigating healthcare settings and engaging with providers. Now, as a partner with healthcare organizations, she is using her experiences as a platform to improve the patient experience. Ms. Blanton will discuss the importance of partnering with patients to improve care, health outcomes, and patient satisfaction.

10:00 a.m. – 10:15 a.m. Program Break—Network and Visit Sponsors

10:15 a.m. – 11:15 a.m. Panel Discussion

Hospitals in Action: Best Practices for Patient and Family Advisory CouncilsA panel discussion will include representatives from Gaylord Hospital, Middlesex Hospital, and Stamford Hospital. A Gaylord Hospital representative will describe the hospital’s journey to engage patients and families in hospital initiatives. Middlesex Hospital staff and PFAC leadership will provide an overview of the implementation of patient checklists. Stamford Hospital representatives will discuss its Patient and Family Partnership Council (PFPC) participation in activities ranging from LEAN workshops to plan floor design and workflow to furniture selection and wayfinding applications. The panel will be moderated by Debra Abromaitis, Director of Quality, Regulatory Compliance and Patient Support, UConn Health John Dempsey Hospital.

11:15 a.m. – 12:15 p.m. Lunch Break—Network and Visit Sponsors

12:15 p.m. – 1:00 p.m. Afternoon Keynote Presentation by Rosemary Gibson

What Makes a Successful PFAC?Patient and Family Advisory Councils can help Connecticut healthcare organizations engage patients and their families in improving the quality, safety, and experience of care. This presentation will highlight the wide range of activities in which PFACs are engaged, and provide examples of successful activities. The presentation will compare and contrast two PFACs to show how the design and staffing affect what they can accomplish. Breakthrough moments and other signals that a PFAC is having an impact will be discussed.

1:00 p.m. – 1:15 p.m. Program Break—Network and Visit Sponsors

1:15 p.m. – 2:15 p.m. Breakout Sessions

Building a Strong Foundation: Best Practices for Creating Patient and Family Advisory Councils

More and more hospitals are establishing patient and family advisory councils. If your organization is in the early stages of planning a patient and family advisory council or just getting started, there is no need to reinvent the wheel. Attend this session — presented by Marie Abraham, Vice President for Programming and Publications for the Institute for Patient- and Family-Centered Care (IPFCC)—to learn strategies for creating effective and sustainable councils.

Sustaining and Enhancing your Established Patient and Family Partnership Council

Sara Guastello and Jim Kinsey, Planetree, will discuss strategies for sustaining and enhancing your patient and family partnership council. Long-term success of a patient and family partnership council is determined by meaningful engagement of the committee, successful facilitation by the coordinators, and authentic organizational endorsement and participation. Once this is established, it becomes an issue of building the pathways that enhance communication and insights. In short, the long-term viability and success of the PFPC has every bit as much to do with the mechanisms built around the committee as it does the energy and excitement generated when the team meets.

2:15 p.m. – 3:00 p.m. Closing Discussion and Next Steps

3:00 p.m. – 3:15 p.m. Evaluations and Adjournment

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