connected life cycle management

CONNECTED LIFE CYCLE MANAGEMENT

C/QMD | 19.09.2018

© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.1


Klaus SekotRobert Bosch GmbH

CLEPA Warranty Conference

Frankfurt, 19.09.2018

In-vehicle data-based warranty handling


C/QMD | 19.09.2018


Today’s Challenges ..Changing mobility markets

Challenges for the automotive suppliers

Connected mobility

Automated mobility

Electrified mobility

React quick onemerging issues Fulfil OEM warranty

target Reduce recalls

Fulfil legal requirements on data privacy


C/QMD | 19.09.2018


What We Focus On

Understand real use Continuous product control

Smart complaint management

Data based risk management

… in compliance to data privacy legislation


C/QMD | 19.09.2018


Derive information distributed in multiple systems

1hLead timeof data

1-3 months ~3-5 months

Diagnostics at Service Repair

time

OEM

DiagnosticDatabase

WarrantyDatabase

AnalysisDatabase

Neutral Trustee

Analysis at supplier

Selected data

Selected data


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Neutral Trustee

Neutral Trustee

Data use is limited to the agreed purpose

Data deletion and retention periods are kept

Data access is controlled Information derived out of the data is managed


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Monitoring

Trends

Early Warning

Warranty Data

Diagnostic Data

Analysis Data


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PatternClassification

Identification of emerging issues and underlying root causes

Warranty Data

Diagnostic Data

Analysis Data


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Prediction

Root Cause

Warranty Data

Diagnostic Data

Analysis Data

➢ Classification of root cause

➢ Complaint parts handling from dealership to parts investigation point

➢ Focused analysis of relevant failures

➢ Support decisions about field campaigns by data

➢ Monitoring of known failures in real time and confirmation of their counter measures

➢ Monitoring of components health state

➢ Detection of unknown emerging issues


C/QMD | 19.09.2018


Function Areas and Their Benefits

MONITORING & EARLY WARNING COMPLAINT & RISK MANAGEMENT

AGILE FIELD QUALITY MANAGEMENT (AFQM)

➢ Product specification and validation based on data out of vehicle in use

➢ Reduced costs by avoided over-designs

➢ Early detection of deviation between specification and real use

➢ Field Load Data Model

SPECIFICATION & VALIDATION

REAL FIELD LOAD (ReFIL)


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Preconditions

Transparent data security and privacy principles

Data handling and processing solely via neutral trustee

Participation open to all OEMs and to all suppliers

VDA-AQI InitiativeCONNECTED LIFE CYCLE MANAGEMENT

C/QMD | 19.09.2018


Bosch and Caruso develop AFQM in close collaboration with VDA-AQI as a concept to share relevant information between OEM and tier 1 suppliers

Pilot phase with selected OEM and Tier 1 suppliers starts in 01/2019


C/QMD | 19.09.2018


Service Layer Architecture

CONNECTED LIFE CYCLEMANAGEMENT

Benefit

- Up to 20% reduction of external failure costs due to faster corrective actions

- 80% improved efficiency on returned parts analysis, enabling more focus on outstanding root cause analysis tasks

Service Description

- Early Detection of emerging issues

- Classification of underlying root causes

- Connect complaint data- Data privacy

AFQM


C/QMD | 19.09.2018



Klaus Sekot

Robert Bosch GmbH

Frankfurt, 19.09.2018

THANKYOU

BENEFITS FOR OEM


C/QMD | 19.09.2018


Agile Field Quality Management (AFQM)

➢ Up to 20% reduction of external failure costs due to faster corrective actions

➢ 80% improved efficiency on returned parts analysis, enabling more focus on outstanding root cause analysis tasks

➢ Avoid repeated workshop visits due to unsuccessful repair trials

➢ Field Quality Management solution can also be applied during the engineering phase

➢ Early Detection of emerging issuesAutomated monitoring of failure behavior using diagnostic and repairs and response on emerging issues

➢ Classification of root cause and focused analysis of relevant failuresOEM and supplier data (e.g. failure analysis results) are used to train algorithms to distinguish failures based on their digital fingerprint

➢ Connect complaint dataScalable infrastructure enables connection of all suppliers of the respective OEM via neutral trustee

➢ Data privacyUse of neutral trustee providers in future to support data privacy legislation i.e. VIN encryption service and additional business models

➢ Customer irritation due to quality issues

➢ Reaction on new quality issues too slow

➢ OEM warranty cost target < 1%

➢ Reduce recalled vehicles, today

➢ Fulfil legislation on data privacy

Supplier

Trustee

Service Provider

Agile Field QM

OEM

CHALLENGES SOLUTIONS

connected life cycle management

Documents