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Page 1: Connected Homes - ETCC€¢ Short Term Impact – Customer Centric Use Cases – Roll into Voice Assistants • Long Term Use Cases – Grid Flexibility needs mass adoption – Mass

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Page 2: Connected Homes - ETCC€¢ Short Term Impact – Customer Centric Use Cases – Roll into Voice Assistants • Long Term Use Cases – Grid Flexibility needs mass adoption – Mass

Connected Homes How emerging technologies can lead to customer engagement and grid flexibility

Ram Narayanamurthy Team Acknowledgement: Ben Clarin, Martin Prado

Electric Power Research Institute (EPRI)

Page 3: Connected Homes - ETCC€¢ Short Term Impact – Customer Centric Use Cases – Roll into Voice Assistants • Long Term Use Cases – Grid Flexibility needs mass adoption – Mass

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The Value Stack – Evolution of connected devices

Provide personalized recommendations from utility to enable better quality of life

Use gained knowledge of user preference and building characteristics to optimize energy use

Collect a large multiplicity of end customers/devices for grid enablement

Understand user preferences and manage devices without user input

Manage multiple “energy controlling” devices in response to utility information

Provide rate or program information such as DR event or ToU Rate at the right time

© 2018 Electric Power Research Institute, Inc. All rights reserved.

Page 4: Connected Homes - ETCC€¢ Short Term Impact – Customer Centric Use Cases – Roll into Voice Assistants • Long Term Use Cases – Grid Flexibility needs mass adoption – Mass

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Whole Home Demand Response Research Goal • Evaluate feasibility and DR capacity for whole home DR ecosystems with off the shelf technologies Scope • Field demonstrations of 3 unique Whole Home ecosystems within SDG&E territory • Analysis of available capacity and effectiveness of DR events called in Summer 2018

AMI meter connected network

Sm artMeter

Gateway

Aggregator Server

Thermostat Water Heater

SDG&E

CTA-2045

Voice Command

Voice Assistance/Smart Hub

Pump Cloud

Shades Cloud

Aggregator Server

Controls Aggregation

Thermostat

Shades

Pump Motor

SDG&E

DR Signal

CTA 2045 Modular Connector IoT API Integration (Voice Assistants)

© 2018 Electric Power Research Institute, Inc. All rights reserved.

Page 5: Connected Homes - ETCC€¢ Short Term Impact – Customer Centric Use Cases – Roll into Voice Assistants • Long Term Use Cases – Grid Flexibility needs mass adoption – Mass

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In Field Ecosystems

© 2018 Electric Power Research Institute, Inc. All rights reserved.

Page 6: Connected Homes - ETCC€¢ Short Term Impact – Customer Centric Use Cases – Roll into Voice Assistants • Long Term Use Cases – Grid Flexibility needs mass adoption – Mass

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DR Capacity Evaluation • Available Capacity

– From pilot, typically 2-4kWh reduction over 2 hours

• M&V using CURB Circuit metering and API data models • Lessons Learned

– Heat Pump Water Heater • DR not significant if operated efficiently

– Spa/pool pumps • Already off during peak load

– Outlet and light switch control • Doable but worth it? • Do customers want lights turning off? • High variety of possible loads for outlets

– Blinds • Pre-programmed to lower in the afternoon and

raise in the evening • No DR capacity if already down… • Complicated integration with few participants

Measure Control Peak Load Reduction

HVAC Setpoint, On/Off 3-4kW

Heat Pump Water Heater Setpoint, On/Off 350W

Pool Pump On/Off 600W

Spa On/Off 500W – 5kW

Light Switches On/Off, Dimmable ~100W per switch

Outlet On/Off 50-75W per outlet

Blinds Up/Down Leads to longer HVAC DR duration

© 2018 Electric Power Research Institute, Inc. All rights reserved.

Page 7: Connected Homes - ETCC€¢ Short Term Impact – Customer Centric Use Cases – Roll into Voice Assistants • Long Term Use Cases – Grid Flexibility needs mass adoption – Mass

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Results Summary Implementation

• Successful deployment of 3 ecosystems • Successful DR events throughout the summer saw

up to 63% reduction during 4 hour event • Up to 5.5kWh reduction

• High rate of opt out caused by technology “misinterpretation” (see lessons learned)

Lessons Learned • Responses differ among thermostat manufacturers

• Ex: Emerson “Hold” set prior to the event will act as an “Opt out”

• Ex: Ecobee “Smart Recovery” mode automatically opts out and turns on when it detects both occupancy and high temperatures (~80 degrees F)

• Need for accurate two way communication for response data to verify successful events

• Where does the utility fit in with Voice Assistants?

Example event • ~40% reduction in total kWh consumption

during 4 hour event

• 2-4kWh reduction

• Atypical load shape due to ~600W pool pump shutting off at 4:00pm (event start)

• 600W missed DR potential © 2018 Electric Power Research Institute, Inc. All rights reserved.

Page 8: Connected Homes - ETCC€¢ Short Term Impact – Customer Centric Use Cases – Roll into Voice Assistants • Long Term Use Cases – Grid Flexibility needs mass adoption – Mass

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Leveraging Short Term for the Long Term

• Short Term Impact – Customer Centric Use Cases – Roll into Voice Assistants

• Long Term Use Cases – Grid Flexibility needs mass adoption – Mass adoption required for aggregation – utility use cases are centered around aggregators

• We mapped the customer journey in the CCDWC – Voice Assistants are an opportunity to realize it

© 2018 Electric Power Research Institute, Inc. All rights reserved.

Page 9: Connected Homes - ETCC€¢ Short Term Impact – Customer Centric Use Cases – Roll into Voice Assistants • Long Term Use Cases – Grid Flexibility needs mass adoption – Mass

Ram Narayanamurthy

epri.com

Together…Shaping the Future of Electricity

[email protected] EPRI

Technical Executive, High Performance & Smart Buildings

© 2018 Electric Power Research Institute, Inc. All rights reserved.