A HOST OFCOLLABORATION BENEFITS

• Increase flexibility by enabling remote/home workers to be more productive when not in the office

• Communicate more efficiently, effectively, and reliably throughout your organization, regardless of media type (voice, video, data) or geography

• Reduce costs by minimizing travel, infrastructure, and office space expenses while introducing tools that deliver cheaper and faster interaction

• Strengthen customer satisfaction and loyalty through improved response times and richer customer interactions

• Integrate capabilities of your existing technologies to enable future growth

Connect Better with SMP Collaboration technology

In a world that’s become increasingly connected, collaboration is more critical than ever. Cisco Unified Communications solutions unify voice, video, data, and mobile applications on fixed and mobile networks, delivering an easy-to-use, media-rich collaboration experience across business, government agency, and institutional workspaces. These applications use the network as the platform to enable users to connect, anywhere, anytime, and anyplace, using any medium, device, or operating system.

SMP can help with a powerful range of collaboration solutions that enable you to connect anyone, anywhere, anytime, and on any device— all delivered with decades of experience and expertise. We have designed, implemented, and managed Cisco Unified Communications infrastructure for organizations of all shapes and sizes, ranging from 20 endpoints to more than 40,000.

Our seasoned engineers have decades of experience with every aspect of collaboration technology. We are fully certified in Cisco solutions to ensure seamless integration with your organization, including several Cisco Certified Internetwork Expert (CCIE) designations. Recognized as a Master Partner for Collaboration and for Excellence in Customer Service, SMP ranks as one of the top networking and collaboration service providers for Cisco in our region.

The Key to Faster Decision Making

Collaboration Technology

Customer Satisfaction Excellence Gold Star Award

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Danbury, CT845.863.6205

Unified CommunicationsUnified Communications Manager – PremisesImprove user productivity and enhance business processes. Makecommunication more human and personal with a unified system of voice, video, data, and mobility products and applications. Interact with teams regardless of your location and manage these interactions on the go, in real time, on any device.

Unified Communications Manager Cloud (UCM Cloud)Part of Cisco’s cloud calling portfolio, UCM Cloud is powered by Cisco’sUnified Communications Manager collaboration (CUCM) technology and ishosted in Cisco’s Webex data centers across the globe. The service offers thesame familiar CUCM features and user experience providing an ideal migrationpath to the cloud for enterprise customers. UCM Cloud enables customers toconnect their existing PSTN service to UCM Cloud using a local gateway or via certified SIP trunk. PSTN can be partner or customer-provided.

Cisco Webex CallingA complete enterprise-grade cloud calling and team collaboration solutionoffered through a flexible subscription model. With centralized administration,security, and reliability you can trust, the Webex Cloud is always on and alwaysup to date so you can focus on your business. Webex Calling enablescustomers to connect their existing PSTN service to the Webex cloud usingCisco gateways or by using a Cisco authorized Cloud Connected PSTN (CCP)provider.

ConferencingCisco Webex MeetingsBring productivity and collaboration to a whole new level with the world’sleading web and video conferencing platform. Collaborate anytime, anywhere,on any device - including global online meetings with integrated audio andvideo. With personal video meeting rooms, specialized functionality forwebinars, training, and remote technical support, Webex scales to your needsand reaches where you work to help deliver what’s next.

Cisco Meetings ServerBring video, audio, and web communication together to meet the collaboration needs of the modern workplace. The Cisco Meeting App allows anyone to create, join, and run meetings easily, from room or desktop video systems, mobile clients, or browsers. Cisco Meeting Management allows operators to monitor and control meetings, providing a white-glove service.

Contact CenterCisco Unified Contact Center ExpressWe offer a wide range of Cisco Contact Center and Voice Self-Service solutions that enable you to personalize each customer’s experience based on their specific needs and preferences. Extend customer experience beyond simple phone transactions and the traditional contact center - personalize your communications with customers through a variety of channels, including voice, web chat.

Cisco Webex Contact CenterEnable modern contact centers with the ability to improve customer experience and optimize business results. Webex Contact Center is a unified, omnichannel contact center solution that is centrally managed and administered from the cloud to improve operational efficiency and reduce costs. Designed and built from its foundation as a cloud solution, Webex Contact Center brings your business innovation, flexibility, and the agility of the cloud with security and scalability. As a cloud-based subscription, you enjoy rapid time to market and time to new revenue while minimizing upfront capital investment.

IntegrationsCloud Video Interop (CVI)Enable Cisco Webex Rooms and SIP video conferencing rooms to joinMicrosoft Teams meetings with improved user experience. Users joinmeetings regardless of collaboration platform and easily integrates Cisco andMicrosoft without the need for a 3rd party solution.

Direct RoutingCisco Unified Border Element (CUBE) provides a versatile, market leadingPSTN connectivity option for the Microsoft Phone System. CUBE is Cisco’smarket-leading, feature-rich session border controller, used and trusted bytens of thousands of customers around the globe. CUBE securelyinterconnects unified communications systems and services to ensureconsistent and compliant end-to-end services.

Endpoints and Unified AppOur portfolio of collaboration devices includes everything from voice tocollaboration room devices for the small business to the large enterprise.Cisco offers you the most complete range of solutions in the industry, so youcan build the voice and video collaboration network that meets your needs.The unified app framework lets organizations customize their application forsingle or multi-mode operation of messaging, calling, device control, andmeetings.

With an added set of powerful features, users can further personalize the appto create their ideal workplace tool - bringing you the best of intelligentcollaboration, on your terms.

Managed Services to Your SpecificationsIt can be time-consuming to maintain all the upgrades, maintenance, and support for even small-scale collaboration solutions. That’s

why we offer turnkey Managed Services to take care of any or all of the management aspects of your collaboration technology.

With flexible service bundles, service delivery, and finance options, our Managed Services can lower capital expenditures and

operating expenses, mitigate technology risk, and ensure your solution continues to meet your needs.