connect better - smp corp · cisco spark: team collaboration cisco spark provides a team...

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A HOST OF COLLABORATION BENEFITS Communicate more efficiently, effectively, and reliably throughout your organization, regardless of media type (voice, video, data) or geography Increase flexibility by enabling remote/home workers to be more productive when not in the office Reduce costs by minimizing travel, infrastructure, and office space expenses while introducing tools that deliver cheaper and faster interaction Strengthen customer satisfaction and loyalty through improved response times and richer customer interactions Integrate capabilities of your existing technologies to enable future growth Connect Better with SMP Collaboration technology In a world that’s become increasingly connected, collaboration is more important than ever. According to a recent survey by Gartner, collaboration technology ranks as one of the top priorities for CIOs over the next two years.* SMP can help with a powerful range of collaboration solutions that enable you to connect anyone, anywhere, anytime, and on any device— all delivered with decades of experience and expertise. We have designed, implemented, and managed Cisco Unified Communications infrastructure for organizations of all shapes and sizes, ranging from 20 endpoints to more than 40,000. Our seasoned engineers have decades of experience with every aspect of collaboration technology. We are fully certified in Cisco solutions to ensure seamless integration with your organization, including several Cisco Certified Internetwork Expert (CCIE) designations. Recognized as a Master Partner for Collaboration and for Excellence in Customer Service, SMP ranks as one of the top networking and collaboration service providers for Cisco in our region. The Key to Faster Decision Making Collaboration Technology Customer Satisfaction Excellence Gold Star Award * Hunting and Harvesting in a Digital World: The 2013 CIO Agenda. Gartner, 2013.)

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Page 1: Connect Better - SMP Corp · Cisco Spark: Team Collaboration Cisco Spark provides a team collaboration space that is designed for smaller, more agile teams. It allows team members

A HOST OFCOLLABORATION BENEFITS

• Communicate more efficiently, effectively, and reliably throughout your organization, regardless of media type (voice, video, data) or geography

• Increase flexibility by enabling remote/home workers to be more productive when not in the office

• Reduce costs by minimizing travel, infrastructure, and office space expenses while introducing tools that deliver cheaper and faster interaction

• Strengthen customer satisfaction and loyalty through improved response times and richer customer interactions

• Integrate capabilities of your existing technologies to enable future growth

Connect Better with SMP Collaboration technology

In a world that’s become increasingly connected, collaboration is more important than ever. According to a recent survey by Gartner, collaboration technology ranks as one of the top priorities for CIOs over the next two years.*

SMP can help with a powerful range of collaboration solutions that enable you to connect anyone, anywhere, anytime, and on any device— all delivered with decades of experience and expertise. We have designed, implemented, and managed Cisco Unified Communications infrastructure for organizations of all shapes and sizes, ranging from 20 endpoints to more than 40,000.

Our seasoned engineers have decades of experience with every aspect of collaboration technology. We are fully certified in Cisco solutions to ensure seamless integration with your organization, including several Cisco Certified Internetwork Expert (CCIE) designations. Recognized as a Master Partner for Collaboration and for Excellence in Customer Service, SMP ranks as one of the top networking and collaboration service providers for Cisco in our region.

The Key to Faster Decision Making

Collaboration Technology

Customer Satisfaction Excellence Gold Star Award* Hunting and Harvesting in a Digital World: The 2013 CIO Agenda. Gartner, 2013.)

Page 2: Connect Better - SMP Corp · Cisco Spark: Team Collaboration Cisco Spark provides a team collaboration space that is designed for smaller, more agile teams. It allows team members

ALBANYP: 518.435.0800F: 518.435.0808

ROCHESTERP: 585.475.0670F: 585.475.0909

BURLINGTONP: 800.934.4790 F: 585.475.0909

We’re SMP, WHERE PEOPLE COME FIRST & Results Are Guaranteed.

visit smp-corp.com, or call 800.934.4790.

Unified CommunicationsThe primary goal of Unified Communications (UC) solutions is to improve user productivity and enhance business processes. Make communication more human and personal with a unified system of voice, video, data, and mobility products and applications. Interact with teams regardless of your location and manage these interactions on the go, in real time, on any device.

Cisco Jabber Cisco Jabber offers the freedom to be productive from anywhere, on any device. It enables you to access instant messaging (IM), voice, video, voice messaging, desktop sharing, conferencing and presence. Find people, see if and how they are available and communicate with them, regardless of geography and/or device.

ConferencingTelePresenceTelePresence enables remote face-to-face interactions by providing virtual, real-time communication, supported by innovative video and audio technology. Achieve time and cost-saving benefits through a wide array of phones, smart desk endpoints and collaboration rooms. Each provides you with a more natural, real-time experience that engages workers immediately, facilitates problem- solving, drives productivity, and enables effective communications.

WebEx Bring productivity and collaboration to a whole new level with the world’s leading web and video conferencing platform. Collaborate anytime, anywhere, on any device - including global online meetings with integrated audio and video. With personal video meeting rooms, specialized functionality for webinars, training, and remote technical support, WebEx scales to your needs and reaches where you work to help deliver what’s next.

Customer CollaborationBy investing in customer service you can improve customer retention, increase revenue and profitability. We offer a wide range of Cisco® Contact Center and Voice Self-Service solutions that enable you to personalize each customer’s experience based on their specific needs and preferences. These solutions extend customer experience beyond simple phone transactions and the traditional contact center. We’ll help you personalize your communications with customers through a variety of channels, including voice, web, and email.

Cloud Collaboration Cisco Spark: Team CollaborationCisco Spark provides a team collaboration space that is designed for smaller, more agile teams. It allows team members to create virtual project “rooms” where they can send instant messages, meet face-to-face, and securely share files that are accessible by all team members from any device. Spark Rooms are always-on and you can add team members both inside and outside your organization until the room is no longer needed.

Hosted Unified Communications and Collaboration ServicesNeed to grow your IT infrastructure and applications, and looking for a partner to help host and manage them? We offer a variety of options when it comes to hosted voice, video, messaging and contact center solutions in the private cloud of your choice. We can manage it end-to-end with our SMARTcentre or you can maintain control of your environment but simply move it out of your data centers. Our engineers and architects can design a solution that fits your company’s needs.

Managed Services to Your SpecificationsIt can be time-consuming to maintain all the upgrades, maintenance, and support for even small-scale collaboration solutions. That’s why we offer turnkey managed services to take care of any or all of the management aspects of your collaboration technology.

With flexible service bundles, service delivery, and finance options, our managed services can lower capital expenditures and operating expenses, mitigate technology risk, and ensure your solution continues to meet your needs day in and day out.