connect 2012 brochure v2

2012

CONNECT

CONNECTWELCOME

On behalf of the Wavelength team, a very warm welcome to Connect!

You are one of some 100 leaders drawn from a diverse and exciting mix of industries and sectors. I am looking forward very much to

getting to know you as part of the Connect 2012 cohort.

The purpose of this brochure is to give you a strong sense of the quality and focus of the programme and to let you have the dates and logistics for all events up to and including June 2012.

We believe that leaders learn best from leaders, that you can learn much from sectors very different from your own and that nothing beats hearing – warts and all – from those on the front line leading successful businesses.

In 2012 many excellent leaders have agreed to share their experiences and learnings with you, from world renowned companies such as Disney, Red Bull Formula 1, The Eden Project, LEGO and Apple to brilliant ‘hidden gems’ like Grundfos, Kiva, Aravind and Pets At Home.

Our job at Wavelength is to help you get as much as possible from these encounters so you can develop and deepen your leadership insights and practices.

So, please have a careful read of this brochure. I’m sure you will be as excited as we are about the leaders you will be meeting. Come to all Wavelength events with an open mind and an open heart, willing to learn and help others learn, and you will get massive benefit from Connect.

But right now, the most important thing is that you get the dates in your diary! The next page gives you all you need to know…

TAMMY [email protected]

CONNECT 2012 | 02 >

WELCOME TO WAVELENGTH CONNECT 2012!

CALENDAR

JANUARY FEBRUARY MARCH

06 – 08

ON YOUR MARKS

2.5 days residential on the Berkshire Downs

APRIL

18 and 25

LEADERSHIP MASTERCLASSESUp close and personal with 4 great leaders

MAY

BEST IN CLASS

BIC 1: 01 – 03

BIC 2: 02 – 04

BIC 3: 14 – 16

BIC 4: 28 – 30

BIC 5: 28 – 31

3/4 day modules to world class companies (you will attend 1 Best In Class module)

JUNE

12

RECONNECT 1:

Leading for Innovation

JULY

11

CONNECT LUNCH

Lunch at the Olympic park

AUGUST SEPTEMBER

18 – 19

RECONNECT 2:

Leading in a connected world

OCTOBER

SKILLS MASTERCLASS

Mastering the power of storytelling

NOVEMBER

RECONNECT 3:

The Business of Social Innovation

WHAT IS YOUR TIME COMMITMENT?

We know that the more you attend the more you will get out of the programme, and the better relationships you will build. To take part in everything you will need to block out 10 days in your diary.

CONNECT 2012 | 03 >

ON YOURMARKS

On Your Marks kicks off the Connect programme for 2011. This three day residential takes place at a fabulous venue, far from the madding crowd, in the middle of the Berkshire Downs. Your mobile phone won’t work there. That’s deliberate – we need your full attention!

At On Your Marks we will explore what being a Connect member is all about, help you understand how to make the most of your year and give you lots of opportunities to meet and connect with your fellow members.

Because this gathering is critical to the creation of a powerful, energized and connected community, ATTENDANCE IS NON-NEGOTIABLE! You must get to On Your Marks.

We are bringing in leaders from all over the world to share their stories of how to build and sustain high performing organisations loved by employees and customers; how as a leader you effectively network and develop resilience in ever demanding roles; and how business and enterprise can be deployed to create social value in the world.

On the following pages you will get a sense of who is coming and why we have invited them.

ON YOUR MARKS!

MARCH 06 – 08 | ON YOUR MARKS CONNECT 2012 | 04 >

BOBBY LOEB – SENIOR DIRECTOR OF OPERATIONAL TRAINING, SOUTHWEST AIRLINES, DALLAS

Southwest is in all the business books, cited for

its for its amazing culture of service innovation and obsession with its people. 35,000 staff, 3,400 flights a day, 88 million passengers and 38 consecutive profitable years of trading. No wonder they received 145,000 CVs in 2010 from people who wanted to join them.

With over ten years at the heart of Southwest’s training culture, Bobby will help us understand how in a such a tightly regulated, unionised, low margin industry you go about creating and sustaining a culture of “Positively Outrageous Customer Service”.

THULASIRAJ RAVILLA, EXECUTIVE DIRECTOR, ARAVIND EYE CARE SYSTEM, MADURAI, INDIA

Inspired by McDonald’s (yes, that McDonald’s)

Aravind provides world-class eye care and surgery to some of India’s poorest people.

The network of hospitals and vision centres performs 300,000 eye surgeries each year – 70% for free – and treats over 2.5 million out patients using broadband connections to on-call doctors in city hospitals for instant diagnosis.

Thulsi – a world renowned and award winning social innovator – will explain how this amazing organisation – which is not a charity – manages not only to serve the poor but create world beating service and product innovations which are now being copied around the globe.

MEREDITH ROBERTS – SVP & GM DISNEYTOON, LOS ANGELES

Disney is arguably the most famous entertainment brand on the planet. With Pixar, DisneyToon is part of Walt Disney Animation Studios responsible for producing direct-to-video features. Meredith oversees the creative culture of DisneyToon Studios alongside John Lasseter, the legendary Pixar genius responsible for smash hits such as Toy Story and Cars.

For Meredith, it’s all about the culture. Her counter intuitive human resource strategies – no-one has a contract so leaders must make it a great place to work or talent walks – are designed to attract creatives in an industry where the competition for the world’s best could not be more intense. DreamWorks is only four blocks away! ON YOUR

MARKS


GERARD VAN GRINSVEN – CEO & PRESIDENT HENRY FORD WEST BLOOMFIELD HOSPITAL, MICHIGAN, USA

What happens when you take the service philosophy of Ritz Carlton into the health sector? By taking on the engrained ‘can’t do that’ attitudes of senior doctors and transforming the behaviours of frontline staff, Gerard – with two decades of senior Ritz Carlton leadership behind him – is re-inventing the very concept of what a ‘hospital’ is and how it serves the needs of staff, patients and their families. “I’m creating the Cirque de Soleil of healthcare”, says Gerard, a leader who refuses to abide by conventional wisdom.

MARTIN NAREY

Martin has led in some of the toughest, most exposed environments. As Director General of the prison service in England and Wales he had the most thankless and difficult

of all public sector leadership roles. A hostile and change-resistant prison warders union on one side, the hang ‘em and flog ‘em Daily Mail on the other and responsible to the snake pit of Westminster politics, Martin used his time in prisons to bring decency and fairness to a system lacking both.

In 2005, he took over Barnardo’s and turned its fortunes around, transforming and also running the country’s biggest provider of help to poor and abused kids.

Martin will talk about how you hang on to your personal values (and sanity) when the culture you lead is doing everything to destroy them. ON YOURMARKS


CAROLE STONE – CHAIR, YOUGOVSTONE, LONDON

With more than 40,000 names in her electronic address book she’s been called London’s networking

queen – and is famous for putting people together to their mutual advantage. Carole calls that ‘good networking’.

Carole speaks frankly and hilariously about how to build and leverage your network as a leader. Never again will you stand nervously in the corner, nursing your drink and unsure how to work the room!

JUDE KELLY – ARTISTIC DIRECTOR, SOUTHBANK CENTRE, LONDON

Jude Kelly is Artistic Director at Britain’s largest cultural institution, the

Southbank Centre. A maverick thinker, an advocate for creative leadership and an ambassador for the arts.

She is an award-winning director of over 40 productions for stage and screen. In her 30-year career, Jude founded Solent People’s Theatre, the Battersea Arts Centre, and then West Yorkshire Playhouse in Leeds. In 1997, she was awarded the OBE for her services to the theatre and in 2001 won the Laurence Olivier Award for Outstanding Musical Production.

Jude is a brilliant speaker on how to bring your whole self to work and how to build the resilience of all leaders – no matter what sector – by learning to develop to survive in highly pressurised and unforgiving circumstances.

JULIE HANNA – CHAIR, KIVA, SAN FRANCISCO

Julie is a very successful Silicon Valley tech entrepreneur who has created and sold numerous companies. She is also a

passionate advocate for technology as a tool of social and political liberation.

KIVA connects individual lenders with grassroots entrepreneurs around the world. $1million is loaned every 5 days and 600,000 people have lent more than $300 million. Julie’s target for this amazing social enterprise is $1billion within the next three years.

As Chair of the company and mentor to its two young founders, Julie is brilliant on what it takes to disrupt an industry and create a culture willing to take on the numerous challenges which a genuinely innovative idea must face. ON YOURMARKS


GREG DYKE

After an early career as a journalist, Greg started his broadcasting career in 1977 and rose to be CEO in 1991 at London Weekend Television.

In 1994 Greg moved to Pearson Television as Chief Executive, guided the consortium which created Channel 5 and became its first Chairman. During this early period of his career he was also Chairman of GMTV and at various times a director of Pearson plc, Channel Four Television, ITN and BSkyB.

In January 2000 he became Director-General of the BBC and in his four years at the BBC he started four new digital television channels, five new digital radio channels, opened two new BBC regions, launched the BBC’s interactive television services and helped create Freeview.

After leaving the BBC in January 2004 in a blaze of international publicity, Greg became Chancellor of the University of York ans Chairman of HIT, a large international television production company specialising in programmes for the under fives in 2005. In January 2006 he became Chairman of Brentford Football Club. He is also a member of the supervisory board of ProSiebenSat.1, one of Europe’s largest free to air broadcasting groups.

Greg will be joined at this masterclass by a second leader. At the time of writing we are finalising details with her. Full details will be available at On Your Marks.

ON YOURMARKS


ON YOURMARKS

LARS KOLIND – CHAIR, GRUNDFOS, DENMARK

Founded in 1945, Grundfos, with 17,000 employees in 45 countries, is one of the world’s leading water pump manufacturers and one of

Denmark’s most admired and successful companies. They are committed to staying at the forefront of technological development, investing more than 4.5% of turnover in R&D to constantly introduce innovative product solutions.

In LIFELINK it has created a unique business model that combines mobile phone technology, microfinance and Grundfos’ systems to enable people in Base of the Pyramid (BOP) markets to gain access to safe drinking water.

Lars will talk about why Grundfos has entered the field of “corporate social innovation” and what the company is learning as their innovation spreads to more than 100 places in Kenya.


ON YOUR MARKSLOGISTICS

WHEN12 noon Tuesday 06 March 2012 until 4.00pm Thursday 08 March 2012

VENUESheepdrove Eco Conference Centre, Sheepdrove Organic Farm, Lambourn, Berkshire, RG17 7UUconferences.sheepdrove.com

GETTING THERE: By Car75 mins from Heathrow30 mins from the M42 hours from London

NB: If you use Satnav please input ‘Sheepdrove Road, Lambourn’, not the postcode.

By TrainDidcot Parkway and Swindon are nearest to Sheepdrove, Newbury is nearest to the Hilton hotel. Sheepdrove is a stunning Eco Centre in the middle of an organic farm. This is not at the end of a tube line! Please ensure that you plan your travel well in advance and leave lots of time to get there on the day.

WHAT TO WEARThis will be a workshop style event and Sheepdrove is a working organic farm. What this means for you is plenty of gorgeous organic food but no high heels or smart suits are necessary! Business casual is fine and please bring sensible shoes and warm clothes so you can take every advantage of the beautiful countryside.


ON YOUR MARKS

LOGISTICS

HOTELSWe have held rooms at the following two hotels. Please ensure you book your own accommodation and quote the reference listed to ensure you get the rates Wavelength has negotiated.

HOTEL HILTON NEWBURY NORTH

Price £100 B&B

Ref Book by phone by calling Luke or Laura on +44 (0)1256 316975 – Ref Code: AWAVE– Quote the Hotel Name: Hilton Newbury North– Have a credit/debit card to hand to guarantee the

room/s (payment is to be made on departure). Or book online via the Hilton web site:– visit www.hilton.co.uk/newburynorth – Go to Check Availability at the top of the page– Add dates, then on the right hand side under GROUP

CODE put in the Ref: AWAVE

Address Oxford Road, Newbury RG20 8XY T: +44 (0) 1635 247 010

Web www.hilton.co.uk/newburynorth

HOTEL THE BEAR HUNGERFORD

Price £110 B&B

Ref Book by phone quoting reference BK 29356/1-38

Address Charnham Street Hungerford, Berkshire RG17 0EL T: +44 (0) 1488 682512 E: [email protected]

Web www.thebearhotelhungerford.co.uk

NB: Any hotel rooms not booked by Friday 03 February 2012 will be released – after this date Wavelength cannot guarantee availability or rates.


LEADERSHIP MASTER-

CLASSES

In April we will be running two masterclass sessions – one on the 18 and one on the 25 April. You will be invited to one of these sessions, but for now please hold both dates in your diary.

Our Leadership Masterclasses promise no guru speak. No ‘I’ve been to the mountain top’ rhetoric. This is a unique opportunity to hear some highly accomplished leaders speak off-the-record about what they do, day in and day out, to keep their vision alive and what they are learning about leading.

APRIL 18 AND 25 | LEADERSHIP MASTERCLASSES CONNECT 2012 | 12 >

PATRICK MCKENNA – CEO, INGENIOUS MEDIA

Patrick is founder and CEO of one of the UK’s leading media investment and advisory companies. His clients include Time Warner,

Channel 4, the BBC and Virgin Media and he famously backed James Cameron’s 3D block buster ‘Avatar’. Prior to forming Ingenious Patrick was Chairman & Chief Executive of Andrew Lloyd Webber’s The Really Useful Group and, before that, was a Deloitte Partner by age 28.

Patrick has been responsible for deals involving Robbie Williams and Simon Fuller and has advised production companies such as RDF, Shed Media and Hat Trick, of which he is a stakeholder and chair.

He also chairs The Young Vic Theatre, is a Board Trustee of NESTA, a Board Member of the British Council and is Chairman of the Advisory Board for Goldsmiths College Institute for Creative & Cultural Entrepreneurship. He is a Fellow of the RSA and a member of BAFTA.

TIM SMIT KBE – CO-FOUNDER AND CEO, THE EDEN PROJECT

Tim is the provocative, unconventional and visionary Chief Executive and co-founder of the multi-

award winning Eden Project in Cornwall. Eden began as a dream in 1995 and opened its doors to the public in 2000.

Since then more than 13 million people have come to see what was once a sterile hole in the ground turned into a cradle of life containing world-class horticulture and startling architecture symbolic of human endeavour, contributing over £1 billion into the Cornish economy.

Before Eden Tim spent ten years in the music industry as composer/producer in both rock music and opera, and in 1987 moved to Cornwall where he and John Nelson together ‘discovered’ and then restored the Lost Gardens of Heligan.

LEADERSHIP MASTER-

CLASSES

APRIL 18 | LEADERSHIP MASTERCLASSES CONNECT 2012 | 13 >

LORD DAVID PUTTNAM

David Puttnam started his career in advertising and then famously spent 30 years as an independent film producer. You have probably seen one of his award-winning films: The

Mission, the Killing Fields, Local Hero, Chariots of Fire, Midnight Express, Bugsy Malone and the Memphis Belle.

He was head of Columbia Pictures from 1986-1988 and retired from film production in 1997, when he was then appointed to the House of Lords. Puttnam now focuses on his work in education and the environment. He is Chancellor of the Open University, was the founding Chair of National Endowment for Science, Technology and the Arts (NESTA), and for 10 years chaired the National Museum of Photography, Film and Television. He has served as a Chair or Trustee at many places including the Tate Gallery, Science Museum, the Eden Project, and BAFTA.

From 2002-2009 he was President of UNICEF UK and played a key role in promoting UNICEF’s advocacy, awareness and fundraising objectives.

In 2006, he became Deputy Chairman of Channel Four and, Chairman of Futurelab. In April 2007 he became the Chairman of Profero, becoming Deputy Chairman in 2009.

LIN HOMER – CHIEF EXECUTIVE AND PERMANENT SECRETARY, HM REVENUE & CUSTOMS

Starting her career as a lawyer in 1980, Lin joined

Hertfordshire County Council rising to become Director of Corporate Services.

Lin moved to Suffolk County Council as Chief Executive in 1998 before joining Birmingham City Council as Chief Executive in 2002.

Lin joined the civil service in 2005 and has since been in charge of the most complex and controversial areas of Government. She began as the Director-General for the Immigration and Nationality Directorate of the Home Office.

The Home Office was reorganised in 2008, with the formation of the Border and Immigration Agency, later renamed the UK Border Agency, and Lin was appointed as the agency’s first Chief Executive.

In 2011 Lin was appointed as Permanent Secretary at the Department for Transport, and appointed to her current post as Chief Executive of HM Revenue and Customs in January 2012.

LEADERSHIP MASTER-

CLASSES

APRIL 25 | LEADERSHIP MASTERCLASSES CONNECT 2012 | 14 >

WHEN4.30 – 9.30pm on 18 and 25 April 2012

VENUEOne Alfred Place1 Alfred PlaceLondonWC1E 7EB

FINDING ALFRED PLACEGoodge Street/Tottenham Court Road are the nearest tubes. Alfred Place is parallel to Tottenham Court Road, off Store Street. To find Store Street look out for Metrobank and Carphone Warehouse on its corners. One Alfred Place is a big glass fronted building set back from the pavement and the club is on the second floor.

EATINGThe Masterclass evenings include dinner (at about 7.30) and so I expect we will be finished eating by about 9.30. The bar will remain open following dinner.

STAYING OVERNIGHT IN LONDON?We have a relationship with a lovely boutique hotel – No Ten Manchester Street www.tenmanchesterstreethotel.com in Marylebone. We have negotiated a preferred corporate rate of £165 plus VAT for B&B, and you just need to say you are booking through Wavelength.

LEADERSHIP MASTERCLASSES

LOGISTICS

APRIL 18 AND 25 | LEADERSHIP MASTERCLASSES CONNECT 2012 | 15 >

May is Best In Class month, when, in groups of 20 or so, you will get access to some of the world’s most iconic organisations with much to teach about customer service, employee engagement, leadership and social innovation.

Some are well known like Apple and Google, others are the hidden gems like Pets At Home, Grundfos and Unimerco. All will open their doors to give us not to be missed insights into how they do things and maintain their places as industry leaders.

OVER THE 3/ 4 DAYS OF EACH MODULE, YOU WILL:• visit three Best In Class companies • have facilitated time to draw out your learning

and actions• over dinner reconnect with your fellow members

There are five modules in May – you will have the opportunity to go to one.

There is lots of information to share about Best In Class – about the hosts and how your places will be allocated – and this will be sent to you in a separate brochure in the New Year.

MAY | BEST IN CLASS CONNECT 2012 | 16 >

BEST IN CLASS

BEST IN CLASS

MAY | BEST IN CLASS CONNECT 2012 | 17 >

BEST IN CLASS COMPANIES WE WILL BE VISITING:

BIC 1: 01 – 03 MayLars Kolind, Grundfos, Virgin Atlantic

BIC 2: 02 – 04 MayFifteen, Eden, Four Seasons

BIC 3: 14 – 16 May Unimerco, Apple, Lovefilm

BIC 4: 28 – 30 May John Lewis, Livity, innocent

BIC 5: 28 – 31 May Sol, Pets at Home, Google

RECONNECT 1 – INNOVATION

Whatever sector you lead in, creating and sustaining a culture of innovation is a huge challenge. How are people, money, and time best used to bring great new ideas to successful, profitable life?

We have brought together companies renowned globally for their innovation spirit and success. They will be sharing honestly how they organise themselves to ensure they keep innovating – and winning.

JUNE 12 | RECONNECT 1 CONNECT 2012 | 18 >

RECONNECT 1 INNOVATION


RED BULL RACING FORMULA ONE

Red Bull Racing is simply the best in the world and is the one they are all trying to catch.

There are no big bang, huge jump forward innovations in the fiercely competitive, high stakes world of F1. It is all about incremental innovation. Steve Nevey, Relationship Manager for Red Bull Racing, who is responsible for developing and managing relationships with the Formula 1 Team’s technical sponsors and suppliers, will take us inside the culture which has taken Red Bull to the very top.

With a background in Computer Aided Engineering, Steve was responsible for the computer hardware and software that the team uses for designing and manufacturing the race cars. And having worked as a Design Engineer back in the days of Senna, Mansell and Prost, when teams were smaller and the cars were much simpler, Steve has witnessed the innovation, team-work and relentless focus necessary to get the best out of the best.

LEGO

It is less than a decade since the LEGO Group was near bankruptcy. Many of its innovation efforts – theme parks, craft sets marketed

to girls, a TV action figure called Galidor – were unprofitable or had failed outright. Today, as the overall toy market continues to decline, LEGO’s revenues and profits are up and climbing. This turnaround has been attributed to how LEGO now organises innovation. We have invited Per Hjuler, Group Vice President for Product and Marketing Development, to explain how the company splits its innovation efforts into eight distinct types, from product development to business-model innovation.


DANONE

In recent years this multinational has stepped

in a big way into investing in social innovation projects all over the world. Through its 100 million Euros Danone Communities Fund it invests in high impact social entrepreneurs aiming for system change to enable the poor access to water and nourishment. Its portfolio includes social businesses in Bangladesh, Senegal, Cambodia and Mexico. This is no CSR or corporate philanthropy exercise but a core part of Danone’s innovation strategy.

Emmanuel Faber, Vice Chairman of the business with responsibility for innovation, will speak about how his social business programme has become a hotbed of innovation for Danone. Faber does not believe his company should give money away so has abolished its CSR department!

IDEO

The world’s leading design firm, IDEO creates innovative products, services, spaces, and experiences for such companies as Procter & Gamble, Pepsi-Cola, and Samsung and helps companies build cultures of innovation. Since 1991, IDEO has topped Business Week’s annual list of winners of the Industrial Design Excellence awards and in 2011 made the top 10 of Fast Company’s world’s most innovative companies list.

One of IDEO’s young stars, Tom Hulme, will share what he is learning about how businesses that believe they need to be more innovative can best go about this. He will be joined by one of his corporate clients who will share how they learned how to be innovative again.



CONNECT ONLINE

365 DAYS

WAVELENGTHLIVE was developed to capture as much of the Connect magic as is possible. We launched the site in 2011 so you can already explore our huge back-catalogue: videos of the best of our speakers, their presentations, interesting background reading and links, as well as full details about Connect events and how to sign up.

Live is searchable by Connect Event or by topic area (e.g. leadership, innovation, social innovation etc), is updated regularly and is a free resource of great bite size pieces of inspiration and learning available for you to use and share with your teams.

WWW.WAVELENGTHLIVE.COM CONNECT 2012 | 21 >

THE SMALL

PRINT

ON YOUR MARKS1. On Your Marks will take place at the Sheepdrove

Organic Farm, Sheepdrove Road, Lambourn, Berkshire RG17 7UU. Please note that this is a remote location within Berkshire and it is very unlikely that there will be any reception for mobile communication devices.

2. Connect members are responsible for organising their own transport to the venue for the beginning of On Your Marks on day 1, and their return transport home at the end of the event on day 3. Please note that we do not accept any liability to Connect members if they are unable to enjoy part or all of the event because of the delay or failure of transport that is not provided by us.

3. Connect members are also responsible for organising their own hotel accommodation for On Your Marks.

4. Wavelength will provide transfer by coach to and from the venue to members’ hotels during On Your Marks.

5. Food: Wavelength will provide light refreshments, lunch and dinner on day 1, light refreshments, lunch and dinner on day 2, and light refreshments on day 3. Members will need to organise their own breakfasts.

6. Passport and Visa requirements: any Connect members who do not hold a British or EU member state passport should contact the appropriate consulate authority in their country of residence for full details of the relevant visa or travel authorisation requirements, and any health requirements that apply for travel from that country to the UK. Connect members who do not hold a British or EU member state passport should ensure that they have comprehensive medical insurance, which includes hospital treatment and medical evacuation. You should seek medical advice before travelling to the UK from your doctor, practice nurse or travel health clinic, and ensure that all appropriate vaccinations are up-to-date.

7. There is no minimum number of persons required for the event to take place.

8. As Connect members are responsible for their own outward and homeward transport no arrangements have been made by Wavelength in the event that those outward or homeward journeys are delayed.

9. The proportion of Connect members’ membership fee attributable to On Your Marks will be held in a trust account.

10. In exceptional circumstances Wavelength may need to alter the details given in this brochure. If any changes to these details are required then Wavelength will make these changes clear to Connect members.

CONNECT 2012 | 22 >

BEYONDJUNE 2012

We hope the programme for March – June has excited you!

We will be updating this brochure and will send you more details about July – December 2012 in due course.

If you have any questions in the meantime please feel free to contact Tammy on [email protected] or 07800 596045

We look forward to seeing at On Your Marks in March!