congratulations, you have been promoted to a manager role. you`ve got new project and should...
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I got new project? Where do I begin?
Julia PolishchukCustomer Manager, Lohika
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• Customer manager in Lohika• 9 + years in management• Lead a lot of different teams
( small/ big/ several in same time/ etc.)
• Want to share with you my experience :)
About me :
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• What included to Project Management• Main questions when you just start your first
project• How use all your knowledge • What should you do when get new project
Agenda:
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Project Management – its all around…..
ProcessProject People
Product
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What you already know today? Level – Young and Smart Level – Experienced and still
smart
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How and where use all that you know?
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Existing project – let’s start….
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You got existing project! - People.
Introduction:
Introduce yourself
Feedback:
Introduce yourself Perform 1-1 with people and
try to get from them feedback about projects
Expectations:
Define your expectation from person
get expectation of people from you
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Team status:
MTWH ( Mood, Tools, Work, Horizon)
Communication skills Getting /providing/
analyze feedback
Project issues and improvements:
Goals definition( SMART)/ prioritization
Change managements (planning)
Problem solving skills
Stakeholders satisfaction and expectations
Goals definition ( SMART)/ prioritization
Communication Customer/stakeholders
analyze
You got existing project! - People.
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You got existing project! Process/ ProjectProcesses:
How it works Why you have
such process?
Goals:
What is the current goals for project?
Scope, Requirements, Limitations:
What is our requirements/scope of project?
Which limitations do we have ?
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You got existing project! Process/Project partUnderstand decision makers and stakeholder roles
Their real roles
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As an output you should get: Project priorities:
Urgent/important matrix Task management/ Time
management
Project plans:
SWOT analysis Project Planning/ control Instrument for Decision
making and problem solving
Project improvements:
Change management
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You got new project! Product partKnow your product
Product functionality Product weak places Product architecture
Know your competitors
Who is your competitors What they suggest How your product may be
better.
Know product place on market:
Who use our product What is the real value
for customer from our product
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As an output you get: Product knowledge for right decision making and problem solving
Competitors and marketing place for right improvements planning and feature development
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Now you understand your project! What next?
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You got existing project! Define its type.
Working, stable, well organized
Customer think that it is working, stable, well organized, in fact it is not.
Balagan. You are here to make an order.
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You got stable project• It means that you have stable working processes• It means that you have clear scope and plans for product• It means that your people work here and know the product and give you
good delivery. • And all your people love their job and highly motivated !
AMAZING – You are in paradise!
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Stable Project – your strategy…
• Support working model• Make an improvement
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You got “stable” working project….
• It means that stakeholders happy with things that they are doing but you / your team see issues in project/ people/ product.
• It means that you have enough time to think how sell them changes. • It means that you need to work on weak parts of your project.
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“Stable” project- your strategy….
• Define weak places ( process, products, people)• Build trust relationship with stakeholders and team! • Work on fixing issues ( basically change management) . • Do it very accurate and slowly as people think that they are doing
well! Best of all start from most easy things to improve
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You got not working project!• It means that you have major issues with project that must be fixed ASAP• It means that you don’t have enough time to learn, think , and plan something
and need stop fire • If it is your first project – you are not lucky guy. • Good point that all understand problems and will provide you support
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Not working project – your strategy: • Define weak places ( process, products, people)• Define priorities of problems, what ASAP, what after ASAP. • Build trust relationship with and team! • Work on fixing issues ASAP.
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What if you got project from Scratch?
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What you need To Do? • Build team• Define product/ project goals• Define product / project scope.• Define / build processes• Analyze and build communication channel with stakeholders
and decision makers. • Drive your project and improve.
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Thank You!