1CEDR

Congestion ChargesBirger Höök, Project DirectorSwedish Road Administration

2CEDR

3CEDR

Three parts of the Stockholm trial

City of Stockholm

Transport of Stockholm Swedish Road Administration

4CEDR

City of Stockholm Transport of StockholmSwedish Road Adminstration

Tax AuthorityIBM

Ministry of Finance

Enforcement

Courts

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Ministry of Industry …Q

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5CEDR

18 control pointsa charge is made when entering/exiting the centre of Stockholm

6CEDR

Weekdays 06.30 am – 06.29 pm

• SEK 10, 15 or 20/passage on weekdays

• No congestion charges on evenings, nights and weekends

• Maximum charge SEK 60 per day and vehicle

• Lidingö – free passage through the city centre to/from Lidingö within 30 minutes

7CEDR

No barriers, no stops, no roadside payments

• Amount due for payment shown at the control point

• Automatic identification. License plates are photographed

• A limited part of the car is shown on photograph – people and objects inside the car cannot be seen

Laser

Camera

Antenna

8CEDR

9CEDR

10CEDR

Control point

• Two photos of license plates• Type of vehicle• Input from transponder• Time & place

SystemArchitecture

Web portal• ”My tax decisions”• Order transponder• Company service• Intranet: call-centre, SRA, SKV

Pre-processor•Off line OCR•MCR by call-centre•Transponder license.no•Scanning pictures•Excludes exempted vehicles•Creates daily tax decisions

SAP• Accounting• Payment• CRM• Reports

Swedish Postal Services• Scanning• Printing• Distribution

Swedish National Tax Board (SKV)

Traffic registryDaily up-dates ofvehicle information

The EnforcementService(KFM)Pressbyrån/7-Eleven

• Payments• Order transponder• Returning transponder

PaymentNordeaSRA accounts BGC Autogiro Direct DebitOther banksPayment

11CEDR

Expectations VS reality6

12

18

24

Web +

Payment

Capturing Passage Data

Preprocessing and OCRTax Decision

Dunning

Direct Debit

Business Warehous Update

Car Registy Update

Payment Files

7

8

9

10

11

MCR and Predunning Verification

13

15

17

16

14

21

20

19

22

23

1

2

3

4

5Backup

Payment Lot

START

24 Hours Operational Cycle

12CEDR

Two direct communication channels with the general public

Call Centrephone 0771-29 29 29open Monday-Friday 07.00 am – 09.00 pm

Joint website in “Stockholmsförsöket” www.stockholmsforsoket.se

13CEDR

Information at the central station

December 6 -8

14CEDR

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0

100.0

7 Nov 14 Nov 5 Dec 12 Dec 26 Dec 9 Jan

Per

cen

t o

f al

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lled

in t

he

Cit

y an

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ou

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of

Sto

ckh

olm

Family with car

Messages were adapted based on knowledge measurement among the public

The diagram shows the proportion of the public that had 7-10 right out of 10 knowledge questions about congestion tax

15CEDR

Media coverage December 2005 - March 2006

16CEDR

Extensive media coverage

17CEDR

18CEDR

Five months of operationNumber of passages 34 047 400 Tax decisions 10 589 500

Reminder 1 437 000Reminder 2 101 000Reminder 3  39 000

Appeals to the tax authority 9 841Appeals to court 420

Tax income 292 million SEK

Payments (May) 

Direct debit 65%Retail stores 22%Banks 13%

19CEDR

99,9 % uptime, Jan-May 2006

792 min

= Control point with lost charging time during the period

20CEDR

Passages between 6 am – 7 pm

2005

21CEDR

- 22%- 1

3%

-21 %

-23%

-23%

Traffic reduction in May 2006

22CEDR

30% of the passages are excempted

* Andel lidingöpassager i februari och mars är uppskattade utifrån andel lidingöpassager i januari

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%

10%

Liding

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ton

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Ultänd

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Diplom

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Utryck

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ford

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Färdtj

änst

Januari

Februari

Mars

April

Maj

23CEDR

Essingeleden- free of charge - 8 lane motorway- main arterial for the traffic north/south- 170’ vehicles/day

24CEDR

Vardagsdygnstrafik 2005 resp 2006: E4 söder om Gröndal (bägge riktningar)

110 000

120 000

130 000

140 000

150 000

160 000

170 000

180 000

v 2 v 3 v 4 v 5 v 6 v 7 v 8 v 9 v 10 v 11 v 12 v 13 v 14 v 15 v 16 v 17 v 18 v 19 v 20 v 21 v 22

vecka

An

tal f

ord

on

2005

2006

Essingeleden

25CEDR

0,85

0,90

0,95

1,00

1,05

1,10

1,15

v 2 v 3 v 4 v 5 v 6 v 7 v 8 v 9 v 10 v 11 v 12 v 13 v 14 v 15 v 16 v 17 v 18 v 19 v 20 v 21 v 22

vecka

Kv

ot

Essingeleden, 2006 versus 2005

26CEDR

Is the Stockholm trial a good idea?Inner city residentials

0%

10%

20%

30%

40%

50%

60%

70%

Bra

Dåligt

27CEDR

Is the Stockholm trial a good idea? Suburbans

0%

10%

20%

30%

40%

50%

60%

70%

Bra

Dåligt