conflict resolution_md.saif ahmed
TRANSCRIPT
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DefinitionDefinition
ConflictConflict isis aa processprocess thatthat
beginsbegins whenwhen individualsindividuals oror
groupsgroups perceiveperceive thatthat
othersothers havehave takentaken oror willwillsoonsoon taketake actionsactions
incompatibleincompatible withwith theirtheir ownown
majormajor interestsinterests..
GreenbergGreenberg andand BaronBaron
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Types of ConflictsTypes of Conflicts
Intrapersonal ConflictIntrapersonal Conflict
Interpersonal ConflictInterpersonal Conflict
InterInter--group Conflictgroup Conflict
InterInter--organizationorganization
ConflictConflict
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conflict within oneselfconflict within oneself
result of competingresult of competing
roles and valuesroles and values
result of contradictionresult of contradiction
while finding awhile finding a
balance betweenbalance between
personal andpersonal andprofessional lifeprofessional life
Intrapersonal ConflictIntrapersonal Conflict
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Interpersonal ConflictInterpersonal Conflict
Highlight mostHighlight mostimportant policies andimportant policies andreviewreview
Review companyReview company
business hoursbusiness hours Talk about companyTalk about companyexpectations ofexpectations ofemployeesemployees
Distribute companyDistribute companyhandbookhandbook
This may take moreThis may take morethan one slidethan one slide
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InterInter--group Conflictgroup Conflict
conflict between groupsconflict between groups
between twobetween twodepartments of adepartments of a
companycompany prove them to beprove them to be
superior, gain power andsuperior, gain power andimprove their imageimprove their image
difference in opinions,difference in opinions,group loyalties andgroup loyalties andcompetitioncompetition
diversion of focus fromdiversion of focus fromjob prioritiesjob priorities
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InterInter--organization Conflictorganization Conflict
conflicts betweenconflicts between
to organizationsto organizations
out ofout of
competitioncompetition
turn into a coldturn into a coldwarwar
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Sources of ConflictsSources of Conflicts
OrganisationalOrganisational
CausesCauses InterpersonalInterpersonal
CausesCauses
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Organisational causes ofOrganisational causes of
ConflictsConflicts
Organisational changesOrganisational changes Competition over scarceCompetition over scarce
resourcesresources
InterdependenceInterdependence Role ambiguityRole ambiguity Differentiation within theDifferentiation within the
organisationorganisation
Power differentialsPower differentials
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Interpersonal causes ofInterpersonal causes of
ConflictsConflicts
Personality ClashesPersonality Clashes
Different valuesDifferent values
Threat to statusThreat to status Contrasting perceptionsContrasting perceptions
DistrustDistrust
Faulty communicationFaulty communication
Faulty attributionsFaulty attributions
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THE TECHNIQUES USED BYTHE TECHNIQUES USED BY
MANAGERS TO RESOLVEMANAGERS TO RESOLVE
CONFLICTSCONFLICTS
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CONFLICT RESOLUTIONCONFLICT RESOLUTION
CompromisingCompromising
ForcingForcing
AvoidingAvoiding
ConfrontingConfronting
CollaborationCollaboration
CompromiseCompromise
CompetitionCompetition
AccommodationAccommodation
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5 StepstoManagingConflicts5 StepstoManagingConflicts
AnalyzetheconflictAnalyzetheconflict DeterminemanagementDeterminemanagement
strategystrategy
PrePre--negotiationnegotiation NegotiationNegotiation
PostPost--negotiationnegotiation
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Consequences of ConflictConsequences of Conflict
Functional ConflictFunctional Conflict
Dysfunctional ConflictDysfunctional Conflict
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CONFLICT OUTCOMESCONFLICT OUTCOMES
LOSELOSE--LOSELOSE
LOSELOSE--WINWIN
WINWIN--LOSELOSE
WINWIN--WINWIN
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ConclusionConclusion
GoodUnderstandingGoodUnderstanding
++
GoodStrategyGoodStrategy
==
NoConflictsNoConflicts
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