A TRAINING MODULE CREATED BY KEN CHENG

CHAYA MERRELLNICK SMITH

& ANDY WISLOCK

Conflict Resolution: Self-Awareness is the Key

WHAT IS FUNDABU, INC.?

The Organization

The Organization

FUNDABU, Inc. : Mid-sized Consulting Firm

Specializes in Project Management

Been in business 25 Years

Reputable company

Leader within its specialization

TO UNDERSTAND WHATTRAINEES NEED

Needs Assessment Method

Needs Assessment Method

Company recordsSME InterviewsEmployee

QuestionnairesEmployee Interviews

The Trainees

WHO ARE OUR TRAINEES?

HOW MANY TRAINEES ARE THERE?

WHAT ARE THE TRAINEES’ KSAS?

The Trainees

Position: Upper and middle management

Number: 15 trainees 3 members of upper management 12 members of middle management 8 are male, 7 are female

Age: 28 – 54Baby BoomersGenXersNexters

The Trainees

Knowledge Knowledge

Bachelor’s degree Advanced knowledge of conflict/conflict management Previous training

The Trainees

Skills Skills

Competent: Use of technology to communicate Advanced: Technology, Technology Management,

Knowledge Management

The Trainees

Abilities Abilities

Effective communicators Satisfactory performance in work conflicts Satisfactory performance in resolving work conflicts

WHERE IS THE TRAINING?

HOW LONG IS THE TRAINING?

WHAT’S THE SET UP?

HOW MUCH WILL IT COST?

Location

Location : Where

THE GOLF AND COUNTRY CLUB Convenience• 15 minutes from HQ• Won’t tie up meeting

room

Atmosphere• Fresh air• Clean facilities

Special Amenities• Luncheon provided• Solarium break rooms• Messaging services

Location : Length of Training

3 Day Training Course

9:00am – 2:30pm

4.5h training ◊ 45m luncheon ◊ 15 m break

Location : Training Room Setup

Location : Budget

Our training budget: $7480.00

FacilitiesConference Room $2,100Luncheon Buffet 810Refreshments 45

Facilities, total $2,955

Training StaffTrainer $750Team 750

Training Staff, total $1,500

Course MaterialsDevelopment $2,400Supplies 525Misc. (Travel, etc.) 100

Course Materials, total $3,025

Total Costs for Program $7,480

Training Budget: Self Awareness is the KeyCompany: Fundabu Inc.

(3 days @ $250per day)[2(3 days @ $125per day)]

(15 seats x $35)

(3 days x $700)(18 seats x $15)(Coffee, tea, cookies)

WHAT WE’RE TRYING TO ACCOMPLISH

Training Objectives

Training Objectives

Knowledge Objectives » Definition

Determination

Explanation

Identification

Training Objectives

Skill Objectives » Analytical

Developmental

Recognition

Training Objectives

Ability Objectives » Implementation Development

HOW WE WILL ACCOMPLISH THE OBJECTIVES

Type of Training Activities

Training Activities

Combination: Cognitive and Affective

Experiential Learning◊Solo/Group◊High Involvement

IcebreakerMini lecturesReverse Case StudyBehavior ModelingRole playsDiscussions

WHAT OUR TRAINING COVERS

Topics Outline

Topics Outline

Day One: Conflict & Perceptions

Day Two: Perceptions & Self Awareness

Day Three: Self Awareness &Conflict Resolution

STEP BY STEP PROGRAM LAYOUT

Training Session Agenda

Training Session Agenda

Contains about 20 items per day Includes time for instruction and movement Includes a mid-morning short break Includes a luncheon

Training Session Agenda

METHODS USED IN OUR TRAINING

Training Strategy

Training Strategy

Tailored to audience: GenXers, Nexters, Babyboomers

Structured & Sequenced: Build a knowledge base

Experiential Learning

WHAT ARE WE ACTUALLY DOING?

Training Content

Training Content

Mini lecture presentations

Case studies

Roleplays

Behavior modeling

MAKING SURE THEY TAKE IT WITH THEM

Ensuring Transfer

Ensuring Transfer of Training

Stimulus Generalization Approach:

emphasize key conceptsconnect key content to

real lifegeneral principles to

apply elsewhere

Experiential Learning >> Far Transfer

EVALUATING TRAINEES AND TRAINING

Evaluation

Training Evaluation and Follow-up

Trainees evaluate us

Company evaluates trainees

And that’s how you train ‘em.

Any Questions?