conflict resolution and the alternative dispute resolution (adr) initiative carol bray ccr liaison...
TRANSCRIPT
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Conflict Resolution and the Alternative Dispute Resolution
(ADR) Initiative
Carol Bray
CCR Liaison for EGC
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This document will discuss:
• The nature of conflicts
• Conflict resolution approaches
• So what is mediation?
• History of ADR in USG
• Conflict resolution at EGC
• What can you do?
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The nature of Disputes
Sources of Conflict• Values• Data conflicts• Structural Conflict• Relationship Conflict• Interest Conflict
Conflicts can lead to...
• Grievances• Lawsuits• Complaints• Strikes• Disciplinary Actions
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Conflict Resolution Approaches
• There are 3 basic approaches to getting conflicts resolved...– Rights Based: adjudication– Interest Based: negotiation and mediation– Power Based: acts of aggression or the with
holding of the benefits of a relationship
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The ADR/Mediation Approach
• The Conflict Management or Conflict Resolution/Mediation Approach is interest based and it can be characterized by the following:
– Informal– Fast– Inexpensive
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So what is mediation?
• Mediation is a conflict resolution process that is voluntary and less costly in time and money than litigation. In mediation, a third party acts as a neutral intervener who assists disputants to reach a mutually acceptable resolution. Mediation is a cooperative win/win process.
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History of Alternative Dispute Resolution (ADR) and Conflict Resolution (CR) Process
• In 1994 the BOR established the Blue Ribbon Study to research ways to reduce the adversarial means of resolving conflict on our campuses. The goal was to create a more collaborative approach to resolving issues.
• In 1995 the ADR, Alternative Dispute Resolution Initiative, was developed and implementation began on campuses.
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History cont’d...
• CNCR*, Consortium on Negotiation and Conflict Resolution, located at GA State, “...provides technical expertise and training support, administers the System-wide Mediation Program, and conducts periodic evaluation of the development and implementation of CM.”
* <http://law.gsu.edu/cncr/research/conf_mgmt.html>
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History cont’d...
• Each campus president appointed a Campus Liaison to be the primary contact for the institution and to be the primary intermediary between the Chancellor’s Office and the USG Advisory Committee on Conflict Resolution.
• Each campus was to form a Campus Conflict Resolution Committee to aid in their work, provide feedback, and serve as a focus group.
• In 1996 each campus was charged with determining the following:– Where are we now?– Where do we want to go?– How do we get there?
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Conflict Resolution at EGC
In 1996/97 EGC...
• Formed Campus Committee
• Began educating and training selected faculty and staff
• Assessed the current conflict systems
• Created a ‘mediation’ procedure that was published in Faculty and Staff handbooks
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Information about Conflict Resolution is
• published in faculty, staff, and student handbooks and other student handouts
• posted on a webpage dedicated to this initiative and linked on other EGC webpages (Institutional Support, Current Students, Online Help, Human Resources, and Counseling)
• Presented each summer at the college’s Fall Conference
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What is EGC’s Campus Conflict Resolution (CCR) Committee’s
Role?
• To encourage faculty, staff, and students to use mediation to resolve conflicts
• To attend training to fine tune skills...and
• To offer assistance for bringing in a mediator from another campus
• To evaluate procedures