conflict management processes
TRANSCRIPT
Conflict Management
ProcessesDaVeon Hayes
Organizational Communication
Conflict
• Conflict is the:Interaction of independent people who perceive oppositions of goals, aims, and values. They also see the other party or problem as interfering with the goals.
Conflict Management PPT
3 Levels of Organizational Conflict
• Interpersonal: Between an individual members• Intergroup: Between work groups, departments• Interorganizational: Between two or more organizations
Conflict Management PPT
Thomas and Kilman
• Developed a model that identified 5 common strategies for dealing with conflict:
• Competing• Accommodating• Avoiding• Collaborating• Compromising“Conflict at Work, Workplaces that Work article”
International Association for Conflict Management (IACM)
• Founded to encourage scholars and practitioners to develop and disseminate theory, research, and experience that is useful for understanding and improving conflict management in family, organizational, societal, and international settings.
“Inside Nike’s Struggle to Balance and Worker Safety
in Bangladesh”The Wall Street Journal
Nike’s Level of Organizational Conflict
• Interpersonal• Interorganizational
Bargaining & Negotiation
• Formal Activity• Clear understanding of rules of negotiation• Involves individuals who serve as representatives • Often used to settle interorganizational conflicts
Conflict Management PPT
Bargaining & Negotiation in Nike
• Nike shared buildings with other companies, one including a company called Lyric
• Due to a industrial disaster overseas, Nike decided to cut ties with the company Lyric.
Conflict Management PPT
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Nike’s internal conflict over Bangladesh shows that its effort to clean up its act in
the developing world which begin about 20 years ago, remains a work in progress.
Sherry Banjo
“Inside Nike’s Struggle to Balance Cost and Worker Safety in Bangladesh”
Tactics used to Communicate
• Directive Tactics• Nondirective Tactics• Procedural Tactics: Establishes an agenda and
protocol for conflict resolution• Reflexive Tactics
Conflict Management PPT
Procedural Tactic in Nike
• Nike created a plan to alter their situation with their conflict.
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Nike’s experience offers a lesson in the difficulty of managing the twin priorities of costs and maintaining acceptable working
condition.Shelly Banjo
“Inside Nike’s Struggle to Balance Cost and Worker Safety in Bangladesh”
•Nike decided to cut ties with the other companies because they felt the company couldn’t guarantee working conditions would be safe.
“Inside Nike’s Struggle to Balance Cost and Worker Safety in Bangladesh
• Instead, Nike produced four facilities. • The Effect:• It conceded that problems outsourcing
production to the country couldn’t be easily fixed.
“Inside Nike’s Struggle to Balance Cost and Worker Safety in Bangladesh”
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”Peace is not absence of conflict, it is the
ability to handle conflict by peaceful means.
Ronald Regan
48 All- Time Best Quotes on Facing Workplace Conflicts