conflict crisis management - final€¦ · conflict crisis management - final.pptx author: jennifer...
TRANSCRIPT
12/7/15
1
{
Conflict & Crisis Management
2015 Athletics Directors Workshop -‐‑ NCRPA Wilmington, NC
About Me David Guthrie, CYSA & CPP Youth Sports Director, MCAS Cherry Point, 2002-‐‑Present Previous Recreation Experience ~ Asst. Director, Carteret Co. P&R, 1994-‐‑2002 ~ Recreation Specialist, MCAS Cherry Point, 1983-‐‑1987 ~ Director, Morehead City P&R, 1978-‐‑1981 NAYS ~ Clinician since 1985 ~ CYSA since 2002 ~ Member of the CYSA Leadership CommiVee
Public FacilitiesPublic Facilities
Public Facilities
Public Facilities
Public Facilities
Public FacilitiesLittle League
Public Facilities
Public FacilitiesAYSO
• Local government (public entity) provides majority of facilities
• Approximately 80,000 publicly owned recreation facilities in US
The Youth Sports Landscape Today
88% of public entities has independent youth sports leagues/programs using
their facilities* *2012 Facility Usage Survey, NAYS
12/7/15
2
Organizations offering Youth Sports
Religious Organizations
Religious Organizations
Community Based Organizations
PAL
Community Based Organizations
Boys & Girls Club
Community Based Organizations
YMCA/YWCA
Private Facilities
Private Facilities
Private Facilities
Public FacilitiesPublic Facilities
Public Facilities
Public Facilities
Public Facilities
Public FacilitiesLittle League
Private FacilitiesAYSO
Public Facilities
Military
Public FacilitiesAYSO
• Park & Recreation Departments
• Volunteer, parent-run leagues
• Military Bases
• Community-Based Organizations -Police Athletic Leagues -Boys & Girls Clubs
• Religious Organizations -YMCA/YWCA -Jewish Community Centers -Catholic Youth Organizations
• Private For-Profit Providers
• Others too
Ñ Remarkable transformation in recent years (not all for the beVer) Ó Some communities have multiple programs that overlap and
compete with each other
Ó Some areas are underserved
Ó Age of initial introduction is lower (age 3 in some programs)
Ó More focus on elite vs. recreational opportunities Ô Proliferation of travel and all-‐‑star programs Ô Year round programming Ô Sport specialization
Today’s Youth Sports Landscape(continued)
What “Desired Outcomes” would you want children to gain from youth sports participation?
ü FUN!!! ü self-‐‑confidence ü self-‐‑esteem ü skill building ü social skills ü sportsmanship ü fitness ü respect ü discipline
ü role models ü responsibility ü play by the rules ü communication ü teamwork ü winning/losing ü motivation ü commitment ü leadership ü And so on!
12/7/15
3
As professionals, how do we ensure positive, safe and fun sports for everyone?
Proactive vs.
Reactive
Step 1 – Adopt a community philosophy that makes youth sports safe and positive for children
Step 2 – Appoint a professional youth sports administrator to ensure
adherence to the philosophy -‐‑ Certified Youth Sports Administrator (CYSA) credential: A professional certification opportunity available ONSITE and ONLINE to provide a foundation of information, knowledge and resources for professionals who oversee youth sports at the local level
Step 3 – Hold everyone associated with the program accountable for their
behavior
Download your copy at: hVp://www.nays.org/Resources/recommendations.cfm
Developed as the Outcome from the National Summit on Raising Community Standards
for Children’s Sports
Recommendations For Communities
Policies & Procedures – Playing Rules
To be effective , they must be:
1) Well thought through and not knee jerk reactions to issues. Ask these questions…. ~ Who will enforce the policies/rules? ~ Do those enforcing them buy in? ~ Who will the polices/rules affect and how? ~ Are penalties for violations to be rigid or flexible? (They can’t be subjective)
Preventing Conflicts & Crises
12/7/15
4
Policies & Procedures – Playing Rules To be effective , they must be:
2) Clearly wriVen. Get someone outside of the world of the sports and see if the policies/rules make sense to them…. ~ There can be no ambiguities or contradictions. ~ Penalties, whether rigid or flexible, need to be clearly spelled out.
Preventing Conflicts & Crises
Policies & Procedures – Playing Rules To be effective , they must be:
3) Distributed and reviewed with the people who need to see them. It’s critical to review polices/rules to make the people involved understand them…. ~ Staff. ~ Coaches & other volunteers. ~ Athletes and/or parents.
Preventing Conflicts & Crises
Preventing Conflicts & Crises
Education Is essential & must deal with the issues of the day:
1) Education for staff. Must stay up to date with current trends and issues…. ~ ADW & Conference. ~ NAYS Certified Youth Sports Administrator. ~ CPR & First Aid. ~ National Center for Sports Safety Prepare courses.
12/7/15
5
Education Is essential & must deal with the issues of the day:
2) Education for volunteers. Must make volunteers aware of their duties & responsibilities as well as giving them the tools to deal with issues and situations…. ~ NYSCA ~ CPR & First Aid ~ NAYS
Preventing Conflicts & Crises
Background Checks Are a critical tool in the screening process:
1) Mandatory for all volunteers & officials for keeping and/or geVing the people of out sports – especially youth sports – who shouldn’t be involved. Background checks…. ~ Identify convicted criminals. ~ Serve as an indicator of potential future problems. ~ Are not a guarantee that you will be able to keep all undesirables out of your organization or league.
Preventing Conflicts & Crises
Preventing Conflicts & Crises
Background Checks Are a critical tool in the screening process:
2) Legal responsibilities – consider the actions a reasonable person would take. Ask yourself these questions…. ~ What can I do to help protect those for whose safety I am responsible? ~ If it is youth sports, how would I want my children protected? ~ What can I do help protect the integrity of my organization?
12/7/15
6
Preventing Conflicts & Crises
Background Checks Are a critical tool in the screening process:
3) Running the program. Make sure you have your I’s doVed and t’s crossed…. ~ Ensure you have procedures in place that have been approved by appropriate person in authority (director, manager, aVorney) before you conduct B/C’s. -‐‑ How will you protect PII? -‐‑ Who sees the results? -‐‑ How do you handle reports with derogatory info? -‐‑ What will determine a volunteer’s disqualification?
Background Checks Are a critical tool in the screening process:
3) Running the program. Make sure you have your I’s doVed and t’s crossed…. ~ Use reliable agencies to conduct the checks. -‐‑ Human resources department. -‐‑ Police or sheriff’s department. -‐‑ Professional organization such as Protect Youth Sports.
Preventing Conflicts & Crises
Preventing Conflicts & Crises
Be Proactive You cannot sit around hoping nothing bad
will ever happen:
1) Staffing facilities. Anticipate bad situations & the number of folk required to…. ~ Staff your facilities adequately. ~ Have security on hand if needed. ~ You be there.
12/7/15
7
Be Proactive You cannot sit around hoping nothing bad
will ever happen:
2) Communicate with the participants & spectators. Warn coaches, players, parents and spectators of the consequences if trouble occurs…. ~ Put it in writing. ~ Talk to them in person. ~ Don’t leave this on your staff – you do it.
Preventing Conflicts & Crises
Preparing for Conflicts & Crises
Training for a Crisis Conflicts will happen – the only question is how
well prepared you are to handle them:
1) How can you best prepare for a conflict or crisis? Think through potential situations that may occur….
~ Anticipate issues that are inherent with athletics – the “normal” problems.
~ Then think through worst case scenarios.
Training for a Crisis Conflicts will happen – the only question is how
well prepared you are to handle them:
2) Rehearse possible scenarios. Make them lifelike as possible….
~ Review what to do when bad situations occur ~ Rehearse the worst case scenarios.
Preparing for Conflicts & Crises
12/7/15
8
RESPONSE This is why you get paid the big bucks:
1) Know what is going on in your programs and events. Be proactive….
~ Don’t allow a situation to get out of hand if you can prevent it from doing so.
~ If things happen suddenly, act quickly to keep them from geVing worse.
Dealing with Conflicts & Crises
RESPONSE This is why you get paid the big bucks:
2) Do your best to stay calm, be objective, and if possible, don’t make it personal. Act like a professional…. ~ Follow your P&P as well as your game plan. ~ Stick with the rules of the game. ~ Be wise with your decisions – you may be seVing a precedent that can be used against you in the future.
Dealing with Conflicts & Crises
Dealing with Conflicts & Crises
RESPONSE This is why you get paid the big bucks:
3) Some circumstances require going with the intent or spirit of the rule and not the leVer. Be prepared to flexible if the situation calls for it…. ~ The leVer of the rule may be exploited for the purpose of benefiVing one team or hurting another..
~ Such cases required sound judgment on your part.
12/7/15
9
Dealing with Conflicts & Crises
RESPONSE This is why you get paid the big bucks:
4) Understand the possible consequences of the conflict and your decision. No maVer how solid your decisions are, not everyone will see you as the next Solomon…. ~ Don’t necessarily expect rational thought from some people. ~ Expect the unexpected – just when you think you have the issue solved, you may not.