Configuring and

Troubleshooting Internet

AccessChapter 9

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Chapter Objectives

Configure Internet Explorer 7 Use Pop-up Blocker Work with IE7 Security and Privacy

Options Explain Remote Assistance Explain Remote Desktop Configure Windows Mail Work with Windows Calendar and

Contactspowered by dj

Recall

The various security threats are Virus, Worm and Spyware

Spyware is software that is installed on the user’s computer without the user’s consent. It runs on the background and performs undesirable tasks

A firewall protects the system from the outside threats by blocking the unauthorized traffic while allowing the authenticated ones to enter

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Configuring Internet Explorer 7 Internet Explorer 7 is the new version of the Internet Explorer web browser

Some of the components are :

Quick Tabs

Address bar

Tabs and New Tab

Instant search box

Command bar

Zoom

Favorites Center

Status Bar

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Practical Activity: Demonstrate a procedure to subscribe to a RSS Feed. (10 min)

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Configuring News Feeds

News feeds also known as RSS, web, XML feeds

RSS mainly used for news and blog websites

Identify the RSS feeds on the currently opened website by viewing the orange color button in the command bar

After subscribing, you can get the regenerated items on the website in your RSS feed after a fix interval of time

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Configuring the Search Bar and Adding Search Providers Many search providers for IE7:

AOL search Ask Jeeves Yahoo search Microsoft live search

Use of instant search box

Use of address bar powered by dj

Practical Activity: Demonstrate the procedure to add search providers to a search bar.(5 min)

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Pop-up Blocker

Pop-up is any Web page that opens in its own separate browser window

When any new window opens automatically, it interrupts while reading the content

Pop up blocker arise with the message ‘Pop-up blocked’ on the information bar when it identifies the incoming advertising window

By default the Pop up blocker is turned on

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Practical Activity: Demonstrate a procedure to turn off a pop-up blocker. (2 min)

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Working with Custom Filter Levels Pop-up blocker provides three levels for filtering

pop-ups: Low – Allows to open all the windows for a

websites except those who take place automatically

Medium – Blocks most automatic pop-ups, but not pop-ups that open when you click a link

High – Suppress all the new windows including those windows that are opened by clicking on the link

Change the filter level as per your requirement powered by dj

Allowing Pop-ups from Certain Sites

IE7 also allows for adding pop-ups because some websites might not work properly if they are not allowed for generating the pop-up

By blocking the website, pop-up blocker prevents to appear the window

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Practical Activity: Demonstrate a procedure to change the filter level. Demonstrate a procedure to allow pop-up blocker from a specific site. Ask the students to block a pop-up from a site. (15 min)

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Configuring Notification Options

When the pop-up blocker prevents the window to appear, informed by : The Information bar appears with the

message In the status bar icon appears A sound is played

Use of Information bar - Information bar appears where the Internet explorer display information about security, blocked pop-up windows and other activities

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Question for group discussion – What is pop-up blocker? (2 min)

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IE7 Security and Privacy Options

Security is the most important because of increases Internet attackers

Configure security settings to protect your computer

IE7 for Windows Vista provides security features Protected mode browsing Phishing filter Pop-up blocker Security zone

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Introducing Website Certificates Web certification provides secure transactions on

the Internet

A padlock icon near the address bar for a secured website

Find an error message, if encounter the certificate expired or invalid problem

The Address bar color changes to: Pink Green Yellow

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Question for group discussion – What is Phishing filter? (2 min)

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Checking the misleading Websites using Phishing Filter Phishing is a trick, used to hack personal

or financial information through email messages and website by the hacker

Phishing Filter runs in the background while you browse the web

If the visited side is on the list of reported phishing websites, Internet Explorer will display a warning webpage and a notification on the Address bar

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Practical Activity: Demonstrate a procedure to turn on the phishing filter. Demonstrate a procedure to disable the Phishing Filter. (10 min)

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Using Security Zones

Websites can be assigned to the security zones by specifying the security settings

Security Zone Security Level Allowed for adding sites manually

Internet Medium – high No

Local Internet Medium – low Yes (but detect the site automatically)

Trusted Sites Medium Yes

Restricted Sites High Yes

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Practical Activity: Demonstrate a procedure to add a site to a trusted zone. (10 min)

Question for group discussion – What is trusted zone? (2 min)

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Managing Cookies

Cookies are small text files that store the user information on the computer

Types of cookies are: Temporary or Session cookies Persistent or saved cookies First-party cookies Third-party cookies

The privacy settings options for the Internet zone: Block All Cookies High Medium High Medium (default) Low Accept All Cookies

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Practical Activity: Demonstrate a procedure to block all cookies from a Website. Demonstrate a procedure to do advance privacy settings. (10 min)

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Managing Web-based Information

Internet Explorer tracks different things such as : Temporary Internet Files - Stores images,

multimedia files and even full copies of web pages

Cookies – Small text files stores on the computer

History – Internet Explorer records and stores a list of all web sites that have been visited

Form data – It stores that data which you enter into a form on a websites

Passwords – The chosen password will be stored by the browser and make it avail the next time you visit that web page

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Practical Activity: Demonstrate a procedure to delete the browsing history. (5 min)

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Remote Assistance A technology that allows expert to connect to the

remote computer to support user to troubleshoot the problem arises while working

Provides a direct connection between two computers over the Internet or a local area network

Windows Vista contains the Windows Firewall feature that create the blockage for end-to-end communication in Remote Assistance

To solve this trouble you have to enable the exception in Windows Firewall

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Practical Activity: Demonstrate a procedure to enable the exception in Windows Firewall. Demonstrate a procedure to enable the computer for receiving Remote Assistance connections. (15 min)

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Activating and Securing Remote Assistance

Windows Vista enables to send the remote assistance invitation

For connecting two computers within a network by Remote assistance, the computer should be enabled for receiving Remote Assistance connections

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Practical Activity: Demonstrate a procedure to create and send a Remote Assistance invitation through Help and Support and to create a Remote Assistance invitation.(15 min)

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Exploring a Remote Assistance Session Remote Assistance invitation is file contains

an encrypted string

The invitation file can be edited using the text editor such as Microsoft notepad

Windows Vista allows to send the Remote Assistance invitation using Help and Support center

Windows Vista allows to save the invitation message with another file name at different location at your computer

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Practical Activity: Demonstrate a procedure to open the Remote Assistance invitation by Help and Support Center. (10 min)

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Using an Invitation to Establish a Connection

After receiving the invitation: Open it by double-clicking the

invitation file Enter the password transferred by

the host

Alternatively, you can open it by Windows Help and Support center

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Managing the Remote Assistance Session Windows Vista provides the Remote

assistance panel to manage the Remote Assistance session

The Remote assistance panel contains : Disconnect Request Control Stop sharing Pause Settings Chat Send file Help

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Troubleshooting Remote Assistance

Verify the network connectivity of both host and expert

Configure the windows firewall settings with its advanced security

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Remote Desktop

Similar to the Remote Assistance, but both are used for different purpose

Remote Desktop does not require anyone to be logged on or to approve the session

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Configuring Remote Desktop Need administrative privileges. When you try

to enable the desktop, three options available: Don’t allow connections to this computer

Allow connections from computer running any version of remote desktop (less secure)

Allow connections from computer running remote desktop with network level authentication (more secure)

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Remote Desktop Users Group

By activating the Remote Desktop connection, you can not able to connect to all the users

Connect that user who has been added to your Administrators local group

For connecting another people, you can add the user account to Remote Desktop Users group

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Remote Desktop Connection Application

Windows Vista allows you to create a Desktop connection

Used with Aero Interface

Possible to view a good quality video using Remote Desktop over a LAN connection

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Practical Activity: Demonstrate a procedure to enable the Remote Desktop on Windows Vista. Demonstrate a procedure to add a user account to the Remote Desktop Users group. Demonstrate a procedure to open the Remote Desktop connection application. (20 min)

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Troubleshooting Remote Desktop Check that the user you are trying to connect

should be a member of the Remote Desktop Users Groups

Verify that the firewall in computer must not be configured to allow Remote Desktop connections

The problem may occur due to the advanced security in Windows firewall

Extra firewall between both the computer’s might be blocking your connection

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Windows Mail

Windows Vista uses the new Windows Mail feature as the default e-mail client as well as newsgroup reader

Differences between Windows Mail and Outlook Express are : File format Contact information Search Box Junk E-mail filter

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Configuring and Using Windows Mail Mails can be viewed by

defining views Contains a search tool Allows to join various

newsgroups, called communities

For the first time, the Internet Connection wizard opens to set up a mail account

Various settings can configured like rules, views, junk e-mail filter

Types of searchmode

Simplesearch

Advancedsearch

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Practical Activity: Demonstrate a procedure to create a mail account. Demonstrate a procedure to create mail, attached a file and send an e-mail.(30 min)

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Troubleshooting Windows Mail

Unable to send messages Unable to receive messages Unsure whether your Windows Mail is

working properly Error message that says incoming or

outgoing servers are not available Mail box is full Message moved to Junk E-mail folder

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Practical Activity: Demonstrate a procedure to search an e-mail. (6 min)

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Windows Calendar and Contacts

Windows Calendar is a scheduling application

It supports iCalender

Windows Vista allows you to create a new appointment in Windows Calendar

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Creating New Contacts

Provides the flexibility to add a contact with minimal information like the name or nickname

Various other details like phone, address, website, work details, birthday, anniversary, family members and notes can be added

A contact can be created manually using the New Contact button

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Practical Activity: Demonstrate a procedure to create a new appointment. (10 min)

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Creating a Distribution List

Windows Contacts allows you to put together a set of contacts to form a contact group called distribution list

Advantage - Do not have to manually select all the contacts one by one

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Practical Activity: Demonstrate a procedure to create a new contact. Demonstrate a procedure to create a distribution list (Contact Group). (15 min)

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Summary I

Internet Explorer web browser provides the new version 7 (IE7). With IE7, the daily tasks such as searching, tabbed browsing, printing, viewing, discovering and subscribing RSS feeds becomes easier

By default, IE7 hides the toolbar. You can view the toolbar by pressing Alt key from the keyboard

IE7 provides the way to add a search provider to the search bar

IE7 provides the pop-up blocker features to prevent the interruption of automatically opened advertisement window. It provides you to apply the pop-up to the security zone

Pop-up blocker provides three levels for alertness Low, Medium and High

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Summary II IE7 provides the phishing filter feature. This

feature makes difference between the original and phishing site that prevents the attackers from stealing your personal detail

IE7 provides four security zones namely internet, local intranet, trusted sites and restricted sites

Cookies are small files that store the user information on the computer. Cookies are not usually harmful

A Remote Assistance invitation is an XML file that is automatically created by mail delivery software. The invitation file can be edited using the text editor such as Microsoft notepad. The invitation is saved by Invitation.msrcincident default namepowered by dj

Summary III

The Remote assistance panel contains the controls such as Disconnect, Request Control, Stop sharing, Pause, Settings, Chat, Send file and Help

If the Remote Assistance session is not working properly, first you should verify the network connectivity of both host and expert. If the network connectivity exists, but still the Remote Assistance session is not working, you should configure the windows firewall settings with its advanced security

Remote Desktop connection provides different tabs such as General, Display, Local Resources, Programs, Experience and Advanced that are used for different functioningpowered by dj