confessions of an ex-librarian: research support across divisional borders

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| 1 Lucia Schoombee, Former librarian and Customer Consultant: Research Intelligence Solutions (Elsevier); SARIMA Workshop, Pretoria, 26 Augustus 2014 A research affair: confessins of an ex-librarian

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Recounts the personal experience of developing research support services at an academic library

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Page 1: Confessions of an ex-librarian: research support across divisional borders

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Lucia Schoombee, Former librarian and Customer Consultant: Research Intelligence Solutions (Elsevier);

SARIMA Workshop, Pretoria, 26 Augustus 2014

A research affair: confessi♥ns of an

ex-librarian

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Contents

1st stage: Getting acquainted

2nd stage: Pursuit

3rd stage: Commitment

4th stage: Disillusionment

5th stage: Finding the balance

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1st stage: Getting acquainted

Characterised by introduction; awakening, awareness and kindredness

Two important factors:• The role of the Carnegie Research Libraries

Consortium (RLC) Project (2006-2012)• Professional / academic literature

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Research Libraries Consortium

Four components:• Research portal• Research Commons• Library staff development• Digitisation

Each component a clue in determining the parameters for advancing scholarship

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• Improve understanding of the research process

• Emphasise importance of communication between researchers and librarians

• Emphasise the importance of subject expertise• Create enthusiasm and confidence• But, lacked skills transfer; disconnect between

attendees and management; US vastly different context; abrupt end

Benefits of the RLC

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Professional Literature

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Academic Literature

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2nd stage: Pursuit

Characterized by the exploring of prospects; contemplation of possibilities and delving into mutualities

Important factors:• Global change agents• New modes of research• “New Science”• Socio-political imperative• National and institutional research agendas• New funding model

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Global forces

• Changing technologies• Abundant digital information • Increased understanding users• Evolving research methods • Scholarly communication

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New modes of research

• Different conceptual schools

• Well-known models include: • Dr. Michael Gibbons’ New

Production of Knowledge Mode 2 (1994)

• Drs. Etzkowitz and Leydesdorff Triple Helix (1998)

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New science

• Problem-orientated• Application-based• Team-driven, partnership-based• Multi-disciplinary, Interdisciplinary

Transdisciplinary• Heterogeneous, multi-cited• Awareness of impact • Social useful• Beyond peer-review

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Socio-economic impetus

“…higher education and research contribute to the eradication of poverty, to sustainable development and to progress towards reaching the internationally agreed upon development goals, which include the Millennium Development Goals (MDGs) and Education for All (EFA)”

2009 World Conference on Higher Education: The New Dynamics of Higher Education and Research For Societal Change and Development (UNESCO, Paris, 5 – 8 July 2009)

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National Imperative

Goals include: • Increased targets for high publication output rate • Increased enrolment in science, engineering and

technology• Increased enrollment Masters and doctoral enrolments• Increase number of HE permanent staff with doctoral

degreesPertinent documents:

• 1997 White Paper on Higher Education Transformation

• 2001 National Plan for Higher Education• 2012 Green paper for post-school education and training• 2012 National Planning Commission – Vision 2030

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New funding model / world rankings

• Ministry of Higher Education and Training's (MHET) , 2004

• New funding framework (NFF):(a)actual totals of research graduates and

research publication units for the year(b)total research outputs

• Academic ranking of world universities heavily based on research output / citations / postgraduates / PhD’s etc.

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Institutional agendas

• Decrease ratio between undergrad and postgrad

• Increase through-put rate• Halve the completion time of masters &

doctoral• Increase numbers of PhDs• Increase research output• Increase ratio of staff with PhD

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3rd stage: Commitment

Characterised by a decision to be together; defining boundaries and establishing communication and behaviour patterns

Important factors:• The research life cycle• New models of service delivery (from

pre-publication to post-publication services)

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17

Prepare

Gather

Create

Preserve

Share

Measure

Research life cycle

Research life cycle

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18

Prepare

Gather

Create

Preserve

Share

Measure

• Background reading/ looking for ideas• Deciding on a topic• Formulating a research question• Securing funding• Planning the project• Identifying skills deficits & planning for workshops

Library response, e.g.• Redesign orientation programmes to match research steps• Make available referral information for each research step

e.g. where to find funding info; other workshops on camps• Scival Spotlight used to show research trends – students

looking for topic

Prepare

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Prepare

Gather

Create

Preserve

Share

Measure

• Literature review• Research design• Research method• Research proposal• Ethical compliance• Data collection

Library response, e.g.:• Expand workshop portfolio (advanced, different formats,

finding open data etc.)• Expand and promote literature about research steps

19

Gather

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Prepare

Gather

Create

Preserve

Share

Measure

• Data analysis• Writing• Edit/proofreading• Bibliographic management• Comply with copyright & plagiarismLibrary response: • Partner with Statistical Consultation Centre, Writing lab• Introduce new reference managers e.g Mendeley• Promote colloboration – video conferencing, spaces• Promote academic networking sites e.g Mendeley• Relevant workshops

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Create

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Prepare

Gather

Create

Preserve

Share

Measure

• Managing and preserving research output and data

• Research outputs • Research data

Library response, e.g.:• Institutional repository• Mandatory self-archiving of research

output• Research Data Management

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Preserve

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Prepare

Gather

Create

Preserve

Share

Measure

• Publication in books• Publication in traditional journals• Open access publishing• Conference papers• Publication in social mediaLibrary response:• New workshops – Where to publish ; choosing the

right journal; Open Access vs Commercial publishing, etc.

• Open Access funds

22

Share

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Prepare

Gather

Create

Preserve

Share

Measure

• Evaluating impact; showcasing; motivating for funding, looking for collaborators)

• Determine journal impact • Profiling to increase visibility • NRF ranking applicationsLibrary response: • Guides and workshops on citation analysis, h-index,

impact factors; altmetrics, impact factor. • Services to provide metrics about journal impact, article

level impact and author level impact

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Measure

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New paradigms of service delivery

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4th stage: Disillusionment

Characterized by conflict, power struggle, challenges and transgressions

Important factors:• Defining “research librarianship” -

opposing views of colleagues• Overlap in roles of stakeholders• Understanding user needs

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Defining “research librarianship”

• Focused on advanced subject searches for postgraduates and researchers?

• Focused on postgraduates and researchers per se across entire research life cycle?

• Focused on post-publications services e.g. research performance measurement?

• Primary contact for research office and other researcher-specific matters in an institution?

• Subject librarian vs Research Librarian (where are the boundaries?)

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Centre for Student Counselling and Development

Writing lab

Postgraduate & International Office

Innovation Division

Graduate Schools per Faculty

African Doctoral Academy

Research Development

Library

CREST

IT Division

Various stakeholders

Institutional Planning

Technology Transfer Office

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Understanding user needs

• “It’s almost impossible to find out what [researchers] want” (RIN & RLUK, 2007)

• “It’s easy – they want to do their research, read and write about it, share it with others, and keep up in their fields! (Foster & Gibbons, 2005)

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5th stage: Finding the balance

Characterized by acceptance, respect and contentment

Important factors:• Acknowledge and accept• Demarcate and remove bias• Partner and collaborate• Communicate• Empower yourself and one another (Using the

right tools, correctly)

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Acknowledge and accept

• Enough evidence exists to indicate that a new service paradigm is required to address transformation related to socio-economic expectations; global changes in science practice and national/institutional objectives

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Demarcate and remove bias

• “Research librarian” = misnomer. Means too many things to too many people

• Not a specific role but rather a strategic approach underlying various roles

• Not superior to teaching-related activities

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Collaborate and partner

• “Advancing scholarship” has many stakeholders• Library central and neutral - presents unique

position to facilitate integrated service experience for users

• E.g. expose funding opportunities; provide career-related information; create awareness for mentorship programmes; host industry talks and soft skills workshops; and provide opportunities for young scientists to create support structures among themselves.

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Communicate

• Create forums among library staff; among stakeholders; with researchers and research groups

• Survey users; conduct focus groups; listen to users and what they are asking

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Empower yourself and the user

• Use the right tools correctly!

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Bibliography

References • Borchert, M., & Young, J. (2010). Coordinated research support services at Queensland University of

Technology, Australia. Paper presented at the IATUL 2010 Conference on June 22, 2010, at Purdue University in West Lafayette, Indiana.Retrieved from: http://docs.lib.purdue.edu/iatul2010/conf/day2/4/

• Brandt, D. S. (2007). Librarians as partners in e-research Purdue University Libraries promote collaboration. College & Research Libraries News, 68(6), 365-396. Retrieved from: http://crln.acrl.org/content/68/6/365.full.pdf

• Brown, S., & Swan, A. (2007). Researchers' use of academic libraries and their services: a report commissioned by the Research Information Network and the Consortium of Research Libraries. Retrieved from http://eprints.soton.ac.uk/263868/

• Brown, D., & Dumouchel, B. (2007). Understanding user behaviour and its metrics. Information Services and Use, 27(1), 3-34. Retrieved from http://iospress.metapress.com/index/2670640842337747.pdf

• Covert-Vail, L., & Collard, S. (2012). New roles for new times: Research library services for graduate students. Association of Research Libraries. Retrieved from http://dfdf.dk/dmdocuments/ARL%20Library%20Services%20for%20Graduate%20Students%202012%20december.pdf

• Foster, N. F. & Gibbons, S. (2005). Understanding Faculty to Improve Content Recruitment for Institutional Repositories. D-Lib Magazine 11(1). Available from http://www.dlib.org/dlib/january05/foster/01foster.html

 

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 • JISC. (2014). Research lifecycle diagram. Retrieved January 25, 2014, from

http://www.jisc.ac.uk/whatwedo/campaigns/res3/jischelp.aspx• Kearney, M. & Lincoln, D. (2013). Research universities: networking the knowledge economy. Studies

in higher education, 38(3), 313-315• Kruger, H. (2013). The curious instance of the travelling interactive visual poll. Unpublished feedback

presented at the Stellenbosch University Research Support Forum on 30 October 2013• Mamtora, J. (2013). Transforming library research services: towards a collaborative partnership. Library

Management, 34(4/5). Retrieved from: http:/www.emeraldinsight.com• Monroe-Gulick, A., O'Brien, M., & White, G. W. (2013). Librarians as Partners: Moving from Research

Supporters to Research Partners. Paper presented at the ACRL 2013 Conference in Indianapolis, Indiana, April 10-13, 2013. Retrieved from: http://www.ala.org/acrl/sites/ala.org.acrl/files/content/conferences/confsandpreconfs/2013/papers/GulickOBrienWhite_Librarians.pdf

• A multi-dimensional framework for Academic Support: a final report. (2006). Retrieved January 25, 2014, from http://conservancy.umn.edu/bitstream/5540/1/UMN_Multi-dimensional_Framework_Final_Report.pdf

• New to research. (n.d.). Retrieved January 25, 2014, from http://libguides.library.curtin.edu.au/content.php?pid=417087&sid=340908

• OCLC Research. (2011). Support for Research Workflows. Retrieved from: http://www.oclc.org/research/activities/support/.

 

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 • Parker, R. (2012). What the library did next: strengthening our visibility in research support [Electronic].

Unpublished paper delivered at the VALA 2012 16th Biennial Conference and Exhibition. Melbourne, Australia. Retrieved from: http://www.academia.edu/1419201/What_the_library_did_next_strengthening_our_visibility_inresearch_support

• Patel, M. ( 2011). I2S2 Idealised Scientific Research Activity Lifecycle Model. Retrieved January 25, 2014 from http://opus.bath.ac.uk/35186/1/I2S2_ResearchActivityLifecycleModel_110407.pdf

• Radar, H. (2002). Managing academic and research libraries partnerships. Library Management, 23(4/5), 187-191. http://dx.doi.org/10.1108/01435120210429916

• Raju, R., & Schoombee, L. (2013). Research support through the lens of transformation in academic libraries with reference to the case of Stellenbosch University Libraries. South African Journal of Libraries and Information Science, 79(2), 27-38. Retrieved from: http://sajlis.journals.ac.za/pub/article/view/155

• Research Information Network (RIN) & Consortium of University Research Libraries (CURL). (2007). Researchers’ use of academic libraries and their services. Retrieved from: http://www.rin.ac.uk/system/files/attachments/Researchers-libraries-services-report.pdf

• Simons, A., Ke, I. & Wallace, L. (2013). From the Outside In : Using Environmental Scanning for Evidence-based Planning. Paper presented at the ACRL 2013 Conference in Indianapolis, Indiana, April 10-13, 2013. Retrieved from: http://www.ala.org/acrl/sites/ala.org.acrl/files/content/conferences/confsandpreconfs/2013/papers/SimonsKeWallace_FromOutside.pdf

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 • Soehner, C., Steeves, C., & Ward, J. (2010). E-Science and Data Support Services: A Study of ARL

Member Institutions. Association of Research Libraries. Retrieved from http://www.arl.org/bm~doc/escience_report2010.pdf

• South African Department of Education. (1997). Programme for the Transformation of Higher Education. Retrieved from: http://sun025.sun.ac.za/portal/page/portal/Administrative_Divisions/INB/Home/Documentation/Documentation_National/Education%20White%20Paper%203.html

• South African Ministry of Higher Education and Training. (2003). New Funding Framework (NFF). • South African Young Academy of Science (SAYAS). (2012). The research experience of young

scientists in South Africa. Pretoria: SAYAS. Retrieved from: http://www.assaf.co.za/wp-content/uploads/2013/11/24-Oct-Ver2-K-11038-ASSAF-SAYAS-Report_DevV11.pdf

• Stebelman, S., Siggins, J., Nutty, D., & Long, C. (1999). Improving library relations with the faculty and university administrators: the role of the faculty outreach librarian. College & Research Libraries, 60(2), 121-130. Retrieved from http://crl.acrl.org/content/60/2/121.full.pdf+html

• Stellenbosch University. (2000). A strategic framework for the turn of the century and beyond. Retrieved from http://www.sun.ac.za/english/_layouts/15/WopiFrame.aspx?sourcedoc=/english/Documents/Strategic_docs/statengels.pdf

• Stellenbosch University. (2008). Research Report of Stellenbosch University. Retrieved from http://www0.sun.ac.za/research/assets/files/Policy_Documents/Research_Policy.doc

• Stellenbosch University. (2013). Research and Innovation. Retrieved from http://www.sun.ac.za/english/research-innovation

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 • Stokker, J. (2008). eResearch: access and support to university researchers. Paper presented at the

29th IATUL Annual Conference at AUT University, Auckland, New Zealand April 2008. Retrieved from: http://docs.lib.purdue.edu/iatul/2008/papers/11/

• Strong, G. E. (2012). Transforming the academic library for the future. Chinese Journal Of Library And Information Science, 5(4):1-8. Retrieved from: http://ir.csdl.ac.cn/bitstream/12502/5625/3/Gary%20E.%20Strong.pdf

• Vaughan, K. T. L., Hayes, B. E., Lerner, R. C., McElfresh, K. R., Pavlech, L., Romito, D., ... & Morris, E. N. (2013). Development of the research lifecycle model for library services. Journal of the Medical Library Association: JMLA, 101(4). Retrieved from http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3794687/

• Wang, M. (1997). Academic Library, e-Science/e-Research, and Data Services in a Broader Context. Paper presented at the ACRL 2013 Conference in Indianapolis, Indiana, April 10-13, 2013. Retrieved from: http://www.ala.org/acrl/sites/ala.org.acrl/files/content/conferences/confsandpreconfs/2013/papers/Wang_AcademicLibrary.pdf

• Wiklund, G., & Voog, H. (2013). It takes two to tango–making way for relevant research support services at Lund University Libraries (LUB). ScieCom Info, 9(1). Retrieved from: http://cts.lub.lu.se/ojs/index.php/sciecominfo/article/view/6125

 

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Thank you!

Dankie!