conduct risk brochure - web4i

CONDUCT RISK,CULTURE & REGULATION IN FINANCIAL SERVICES

¢Main Conference: 13-14September2016¢Workshop Day: 15September2016¢Venue: NovotelSydneyCentral

Early Bird SpecialSave$850 ifyouregisterandbookbefore17 June 2016!

REGISTER NOW!T:+61292291000E:[email protected]:www.financeriskculture.com.au

INTERNATIONAL GUEST SPEAKER:

A SNAPSHOT OF CONFIRMED SPEAKERS:

CONDUCT RISK, CULTURE & REGULATION 2016 WILL DELIVER:

Vinita Ramtri Head of Conduct Risk, Barclays Wealth & Investment

Jason BretonGeneral Manager, Risk & Regulatory Affairs,Downer

Elizabeth SheedyAssociate Professor, Macquarie University

Suzette ThurmanChief Risk Officer, First State Super

Anatoly KirievskyHead of Compliance, Bank of America Merrill Lynch

Daniel de ZilvaRisk Culture Consultant, Macquarie Bank

Mark ShawHead of Compliance, ANZ

..See next page for the full speaker line up

Organised and Developed by:

Media Partner:

Managing Conduct Risk, Embedding an Ethical Culture, and Achieving Regulatory Compliance for Financial Services

Steven MunchenbergChief Executive Officer,Australian Bankers’ Association

5 REASONS TO ATTEND THIS CONFERENCE: Fully understand the new requirements to create an ethical culture and minimise conduct risk

Understand what other leading professionals are working on to mitigate conduct risk

Develop new tools to measure culture and identify key risk indicators

Identify new regulation changes and improve your risk frameworks

Develop leadership skills to set the tone from the top and embed a risk culture within your organisation

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Case Studies and Discussions with

Australia’s leading risk and compliance professionals from ASIC, Barclay’s UK, Bank of America Merrill

Lynch, Deutsche Bank, ANZ and more…

Champagne Solution Clinics on; developing

an effective risk appetite backed by your board,

establishing what a good culture looks like and how to measure it, managing remuneration structures and incentive packages to

minimise conduct risk, and protecting whistle blowers

and creating a speak up culture

Expert led discussion panels on; setting the tone

from the top, managing regulatory risk, influencing

and building an ethical culture, and establishing

tools for measuring conduct and culture

Countless networking opportunities including

speed networking, discussion tables,

networking breaks, lunches and a cocktail evening

Interactive discussions to help you work through the most pressing challenges around regulations, new risk models, and develop

key strategies that you can implement back on the job


THE EXPERT SPEAKER PANELVinita Ramtri Head of Conduct Risk, Barclays Wealth & Investment

Jim Freeman Regional Control Officer A-Pac - Corporate Finance and Global MarketsDeutsche Bank

Daniel de ZilvaRisk Culture Consultant, Macquarie Bank

Mark ShawHead of Compliance, ANZ

Guy GriffinSenior Lawyer, Customer Owned Banking Association

Elizabeth SheedyAssociate Professor, Macquarie University

Michael BlackerChief Risk Officer, Police Bank

Suzette Thurman Chief Risk Officer, First State Super

Mark HarrisonChief Risk Officer, Intech Credit Union

Peter DeansChief Risk Officer, Bank of Queensland

Scott NorthChief Risk Officer, CUA

Gavin PearceChief Risk Officer,icare

Sean HughesChief Risk & Legal Officer, UniSuper

Steven Munchenberg Chief Executive Officer, Australian Bankers’ Association

Campbell NicollChief Risk Officer, Community Mutual Group

Anatoly KirievskyHead of Compliance, Bank of America Merrill Lynch

Vito GiudiceChief Risk Officer, Ansvar Insurance

David Nichols Chief Risk Officer, Qudos Bank

Emma AndersonChief Risk Officer, illawarra Credit union

Mandakini KhannaChief Risk Officer, MyState Limited

Jason BretonGeneral Manager, Risk & Regulatory Affairs, Downer

Nicholas Vamvakas Executive Officer Risk, Equipsuper

Les BaileyChief Risk Officer, Holiday Coast Credit Union

Michael Guilday General Manager, Investments Legal, CBUS Super

James LynchGroup Manager, Risk and Compliance,HBF Health

Stephen FergussonHead of Risk and Compliance, Homeloans

Simone AzzopardiRisk and Compliance Manager, HCF

Tracey MartinHead of Strategy, Risk & Compliance, SURA & former Bank of England


Hello and Welcome to the 2nd Annual Conduct Risk, Culture & Regulation Conference,

The Australian Prudential Regulation Authority (APRA) and Australian Securities & Investments Commission (ASIC), are increasingly administering fines for institutional misconduct in banking and financial services. The increased regulatory surveillance and enforcement powers send a clear message: financial institutions must place more pressure on conduct risk, improve their risk frameworks, and ensure a risk culture is embedded throughout the organisation from top down.

IQPC is proud to bring to you Australia’s only event to tackle the current crisis in conduct risk, culture and regulation in financial services. Bringing together the leading minds on these issues, including government, regulators, law enforcement, and industry, this event is a roadmap for the future of financial services conduct, culture and risk management.

Based on these developments and extensive industry research, IQPC Australia has focused our programme on the following key challenges:

• Understanding the new requirements to create an ethical culture and minimise conduct risk• Establishing what other leading professionals are working on to mitigate conduct risk• Developing new tools to measure culture and identify key risk indicators • Identifying new regulation changes to improve your risk frameworks • Developing leadership skills to set the tone from

the top and embed a risk culture within your organisation

To book your place, simply call 02 9229 1000, email [email protected] or book online atwww.financeriskculture.com.au

I look forward to meeting you in Sydney, in September!

Yours faithfully,

Sophia HarrisHead of 2nd Annual Conduct Risk, Culture & Regulation Conference IQPC Australia

Head/Director/Manager of:

• Chief Risk Officers• Risk andCompliance • Operational Risk

• Enterprise Risk• Risk & Regulatory Affairs• Head of Conduct Risk

WHO WILL YOU MEET AT THE 2ND ANNUAL CONDUCT RISK, CULTURE & REGULATION CONFERENCE:

Networking and Interactivity – The IQPC event experience explainedThis is not a mass participation event, featuring hundreds of attendees. This event is a tightly focused networking, business development and learning platform for senior executives.

The conference experience has been specifically designed to increase the opportunities for collaboration and networking courtesy of formats like speed networking, solutions clinics, interviews and debates.

We encourage you to bring your business cards, actively participate in the interactive learning and networking sessions, reflect on your current commercial challenges and leverage the event to identify new high value relationships and tangible business solutions which you can implement when you are back in the office.



8:00 Registration and Welcome Coffee

8:30 Opening Remarks from IQPC and the Conference Chair

Tracey Martin Head of Strategy, Risk & Compliance, SURA & former Bank of England

8:40 How the Banking Industry is Working to Build Customer Trust The banking industry is undertaking reform to respond

to the need to build customer trust. Banks are taking immediate action to address community concerns about bad apples, the handling of customer complaints, the treatment of whistleblowers and how staff are paid. This session will address:

• An update of the key initiatives from the Australian Bankers’ Association (ABA) to raise and improve culture

• Understanding how the industry has responded to conduct issues • A practical insight into what the industry has been

working on

Steven Munchenberg Chief Executive Officer, Australian Bankers’ Association 9:20 Core Research Findings on Ethical Culture with

Macquarie University • Discussing alternative methods for assessing an ethical culture • An overview of key findings on how to manage ethical

behaviour and how a culture can be created • Understanding the drivers of behaviours and how this

affects conduct and culture • Identifying indicators of misconduct and strategies to

prevent it

Elizabeth Sheedy Associate Professor, Macquarie University

10:00 Solution Provider Thought Leadership Session

*Please contact [email protected] for more information

10:30 SPEED NETWORKING SESSION A structured interactive session designed to help you

expand your network through one-on-one focused conversations. Bring your business cards!

11:00 MORNING TEA AND NETWORKING BREAK

11:30 Techniques for Complying with the Regulators’ Expectations – an Industry Perspective

• Developing communication techniques between the regulator Understanding what elements of culture can be regulated and what needs to come from the organisation

• Testing the adequacy of culture – what does the organisation need to do?

• Expectations on culture and conduct - how can we define both separately and how do they work together?

Sean Hughes Chief Risk & Legal Officer, UniSuper

12:10 Setting the Tone From the Top, Mood in the Middle, and Beliefs at the Front Line for an Embedded Risk Culture Senior leaders must take responsibility for the

communication, speak credibly and consistently about the importance of culture, and turn these cultural messages into workable operating arrangements with appropriate systems and controls, while maintaining board engagement. Additionally, Boards of directors have a critical role to play in setting the tone and holding senior leaders accountable for delivering sustainable change. However, much of what happens day-to-day is the result of decisions and beliefs far removed from the Board Room and Executive suite

• Developing communication and leadership skills from the top down

• Understanding what is required of the middle from a management perspective • Demonstrating how to implement a risk and

compliance framework • How middle management can adopt and turn cultural

messages into the organisation • Engaging and aligning the whole organisation • Identifying factors and behaviour to consider when

assessing strength and effectiveness of a culture in managing risk

Gavin Pearce Chief Risk Officer, icare Scott North Chief Risk Officer, CUA

Mark Harrison Chief Risk Officer, Intech Credit Union

Suzette Thurman Chief Risk Officer, First State Super

12:50 NETWORKING LUNCH

13:50 Developing a Measurement Framework at a Community Mutual Group to Mitigate Conduct Risk

• Ensuring senior management and the board are sending aligned messages of risk culture

• Defining the online survey programme implemented and what drove the organisation to use this technique as a key of measurement

• Highlighting key findings and examples of eliminating risk through the questionnaire

• Strategies for defining terms and conditions, policy and procedures

Campbell Nicoll Chief Risk Officer, The Community Mutual Group

CONFERENCE DAY ONETUESDAY,13SEPTEMBER2016

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14:30 Managing Regulatory Risk at a Strategic Level • How do you manage and advocate compliance within

your framework? • Addressing regulatory changes and how this is

prioritised within your organisation • Identifying strategies to develop a governance

relations stakeholder plan • Discussing how well regulators are responding to the

dynamics in the market and how your organisation can prevent risk

James Lynch Group Manager, Risk and Compliance, HBF Health

Nicholas Vamvakas Executive Officer Risk, Equipsuper

Michael Guilday General Manager, Investments Legal, CBUS Super Stephen Fergusson Head of Risk and Compliance, Homeloans

Guy Griffin Senior Lawyer, Customer Owned Banking Association

15.10 Understanding Contemporary Risk Management - Major Projects Jason is a recognised leader and passionate advocate

of holistic and contemporary risk management theory and practice. This engaging presentation will provide a construction industry perspective which can be adapted into your workplace in the financial, insurance, government, NGA, and private enterprise sector.

• Mastering complex risk projects • Understanding risk around silos • Understanding what drives the data you are relying on • Providing holistic, cross-discipline and enterprise wide

risk management • Risk and strategic direction

Jason Breton General Manager, Risk & Regulatory Affairs, Downer

15:50 AFTERNOON TEA AND NETWORKING BREAK

16:20 Culture & Conduct – the next frontier for risk management

• Defining Risk Culture – Good versus Bad • Escalating conduct risk within your risk architecture • Developing a risk appetite to ensure ethical behaviour • Measure and monitor Key Risk Indicators for culture

and conduct

• Strategies to drive risk culture in your organisation

Les Bailey Chief Risk Officer, Holiday Credit Union

17:00 Table 1: Developing an Effective Risk Appetite Backed by Your Board Members • Linking risk appetite to strategic planning • Conduct risk considerations in risk appetite and business planning • Leveraging a risk appetite framework to reinforce risk culture • Risk-reward and optimising within risk appetite: why conduct risk is different

Emma Anderson Chief Risk Officer, illawarra Credit union

Table 2: What Does a Good Culture Look Like and How do We Measure it? • Defining what a good and bad risk culture looks like • Underlining strategies to define measurements of

culture, risk culture and conduct risk • Identifying factors that influence a positive culture • Understanding the importance of leadership and

change management

Anatoly Kirievsky Head of Compliance, Bank of America Merrill Lynch

Table 3: Managing Remuneration Structures and Incentive Packages to Minimise Conduct Risk • Identifying alternatives to commission-based pay • Ensuring customers are not sold products that are not suitable to their needs • How do you measure and incentivise your staff? • Acknowledging which roles are chosen to have KPIs

put on them • Managing the sales culture and the sales incentives Mark Shaw Head of Operational Risk & Compliance Australia, ANZ Australia

Table 4: Protecting Whistle Blowers and Creating a ‘Speak up Culture’ • Tools for monitoring and reporting conduct risk and culture • Strategies to protect the privacy and rights of whistle

blowers • Identifying reward schemes for those who speak up • Creating an environment where your staff feel safe to speak up

Mandakini Khanna Chief Risk Officer, MyState Limited

17:40 END OF DAY ONE & NETWORKING DRINKS

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8:30 Registration and Welcome Coffee

9:00 Opening Remarks from the Conference Chair

9:10 Mitigating Conduct Risk and Driving a Risk Culture Vinita is the Head of Conduct Risk at Barclays Wealth

and Investment. She has over 15 years experience across conduct risk, client experience, learning and development, and the design and delivery of strategic change and continuous improvement.

• Identifying metrics to use when measuring conduct risk and culture

• Establishing values of ethical conduct and driving a culture of conduct awareness • Conduct Risk reporting including identification of leading and lagging indicators with a key focus on better proactive MI to facilitate horizon thinking and

detecting early warning signs • Define conduct risk thresholds and ensure adherence

by constantly reinforcing transparency and inclusive thinking

Key takeaway’s • Understand how to define framework and implement

them into your organisation • Strategies to communicate with key stakeholders

to ensure conduct considerations are fully thought through e.g. client impact of change, effective mitigation

• Drive and deliver the conduct risk communication agenda for the business and help instill a culture of conduct risk awareness, promoting a culture of accountability in doing what’s right for your clients

Vinita Ramtri Head of Conduct Risk, Barclays

09:50 Addressing and Managing Conduct Risk in Investment Banking

• What is Conduct and Conduct Risk? • Why do we make bad decisions? • Strategies for addressing and managing conduct risks

in Investment Banking • Managing Conflicts of Interest

Jim Freeman Regional Control Officer A-Pac - Corporate Finance and Global Markets, Deutsche Bank

10:30 MORNING TEA AND NETWORKING BREAK

11:00 Influencing and Building an Ethical Culture to Manage Conduct Risk

• Understanding Conduct Risk, Risk Culture and Organisational Culture • Defining what a ‘good’ and ‘bad’ culture looks like and the factors that influence ethical behavior • What does conduct risk mean in different industries

and what is the level of activity in monitoring • Underlining the importance of an ethical culture and how this can reduce conduct risk

• Identifying the role of the whistle blower and strategies to protect their privacy

Daniel de Zilva Risk Culture Consultant, Macquarie Group

Stephen Fergusson Head of Risk and Compliance, Homeloans

Emma Anderson Chief Risk Officer, illawarra Credit union

Guy Griffin Senior Lawyer, Customer Owned Banking Association

Simone Azzopardi Risk and Compliance Manager, HCF

11:40 Developing a Framework for Privacy, Data Governance and Cyber Protection

• Increasing privacy and cyber security awareness, and how this can damage your reputation

• Understanding how to treat data for the whole life cycle - when and how to destroy it

• Focusing on key mitigation areas to raise data security awareness within your organisation

• Illustrating deconstruction of data breach and training techniques to reduce cyber threats

Peter Deans Chief Risk Officer, Bank of Queensland

12:20 NETWORKING LUNCH

13:20 Advances in the Measurement of Risk Culture at Macquarie Bank

• Analysing if risk culture is really a soft and nebulous concept

• How can an audit function measure risk culture? • Establishing what tools different stakeholder groups

use to identify red flags • Identifying the link between risk culture and risk

outcomes • How might risk culture be measured in the future?

Daniel de Zilva Risk Culture Consultant, Macquarie Bank

14:00 Avoiding Reputational Risk by Identifying, Measuring and Mitigating Key Indicators

• Building a reputation by doing the right thing by your customers, and ensuring staff are backing the culture

• Understanding the importance of conduct risk on your brand and viability

• Ensuring incentives are put in place to motivate staff culture and conduct compliance

• Addressing the journey of identifying key indicators such as tracking complaints closely, social media, poor sales processes, and managing conduct risk

Michael Blacker Chief Risk Officer, Police Bank

CONFERENCE DAY TWOWEDNESDAY,14SEPTEMBER2016

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14:40 Developing a Strong Risk Management and Compliance Culture through Ethical Development

• Establishing a strong focus on ethical behavior within the organisation to develop effective risk management

• Implementing face to face training throughout the whole organisation • Strengthening accountability around risk and compliance • Encouraging a ‘no brain’ culture and strengthening

preventative measures

Vito Giudice Chief Risk Officer, Ansvar Insurance

15:20 AFTERNOON TEA AND NETWORKING BREAK

16:00 Managing Performance KPIs to Ensure Risk Culture and Compliance Behaviors • Addressing the organisational design and how this can embed a risk culture • Identifying measures and incentive techniques for performance and behaviors • Addressing specific roles that should have measurable

KPIs to mitigate risk • Benchmarking surveys that identify hot spots for risk

such as disengagement around risk questions

James Lynch Group Manager – Risk and Compliance, HBF Health

16:40 Establishing Tools for Measuring Conduct and Culture Risk • Identifying red flags and warning indicators to identify

potential risks • Tools for monitoring and reporting conduct risk and culture • What is required from the regulators and understanding

how to manage expectations • Understanding what good and bad culture looks like

David Nichols Executive Manager Risk, Qudos Bank

Scott North Chief Risk Officer, CUA

Campbell Nicoll Chief Risk Officer, The Community Mutual Group

Tracey Martin Head of Strategy, Risk & Compliance, SURA & former Bank of England

17:20 MAIN CONFERENCE CLOSE

CONFERENCE DAY TWOWEDNESDAY,14SEPTEMBER2016

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WORKSHOP DAYTHURSDAY,15SEPTEMBER2016

WORKSHOP A: 08.30 AM – 11.00 AM

Best Practice in Mitigating Conduct Risk Looking to better understand and manage conduct risk effectively within your institution? Then this workshop is for you! Join this collaborative workshop to better understand the assessment and intervention of risk culture within your organisation. Prepare your institution for assessing risk culture, risk governance, and risk behaviour while also evaluating alternative methods for measuring culture. This workshop will also help you implement leadership qualities and drive a risk awareness organisation

What the workshop will cover:• What is conduct risk? Definition, scope and boundaries• Establishing values of ethical conduct and driving a culture

of conduct awareness• Assess and review specific conduct risks with a view to develop effective mitigation strategies• Measuring and monitoring culture: How do you put together

a view of an organisations culture

How you will benefit:• Identify conduct risk, act upon it, report it to the board and senior stakeholders• Be able to review structures/governance and behavioural

assessments to engage in a multi-faced approach• Predictive risk assessments and indicators - detecting the early warning signs • Understand how to set the right tone, drive the right

behaviors and how to learn from mistakes

Vinita RamtriHead of Conduct Risk, Barclays Wealth & Investment

Combatting the Emerging Threat of Cyber CrimeCyber Crime Resilience is a term that is grabbing loads of attention in the banking and finance sector. How do you protect and prepare your institution for handling a cyber crime? Attend this workshop to understand the best techniques to prevent data theft from your institution. Assess a variety of cyber challenges that face institutions and discuss methods to take after the crime has taken place.

What the workshop will cover:• Unique methods for preventing cyber crime and noticing the red flags• Reinforcing both operational risk management and emergency management activities for critical cyber

infrastructure• Discussing process to maintain and repeatedly carry out

protection and sustainment activities for critical assets and services

How you will benefit:• Implement risk-based decision-making and security

planning for critical IT services• Enhance cyber incident response and business continuity

capabilities• Share information with communities of interest related to national cyber security policies

Michael BlackerChief Risk Officer, Police Bank

Setting the Tone from the Top for Effective Risk Management Risk culture is the responsibility of the leadership team because it is critical to the effective management of the business. It is clear that a poor risk culture in certain organisations can contribute to penalties, fines, and reputational risk. Poor conduct management continues to cause high-profile problems in the financial sector. So it is no surprise that regulators, rating agencies and other stakeholders are focused on risk culture to understand whether organisations are handling risk appropriately.

What the workshop will cover:• Updating and implementing a risk management framework

to comply with new regulation standards• Making sure the same message is aligned throughout the organisation through communication strategies • Unique methods for supporting the Board to ensure that the three lines of defence are firmly in place and working properly with an effective review process• Developing communication and leadership skills from the top-down

How you will benefit:• Develop a strong risk culture within your organisation • Engage and align the strategic risk culture message for the whole organisation • Develop an in house survey to be able to identify red flag

indicators and measurements of risk culture

Campbell NicollChief Risk Officer, The Community Mutual Group

Tools for Measuring Risk Culture Implementing the right risk measurements can manage risk cultures, meet regulatory expectations and improve financial performance. The need to understand, measure and enhance the risk culture of organizations in the financial services sector is increasing, and national and international regulators are placing greater emphasis on companies’ ability to demonstrate that they have an effective risk management culture. This session will expand your practices and give you more insight into different methods of measuring risk culture.

What the workshop will cover:• Analysing if risk culture really a soft and nebulous concept• How can an audit function measure risk culture?• How might risk culture be measured in the future?

How you will benefit:• Establish what tools different stakeholder groups use to identify red flags• Identify the link between risk culture and risk outcomes• Apply emerging physiological tools to risk culture • Assess and measure risk and establish processes and controls to mitigate that risk

Tracey MartinHead of Strategy, Risk & Compliance, SURA & former Bank of England

WORKSHOP B: 11.30 AM – 02.00 PM

WORKSHOP D: 06.00 PM – 08.30 PMWORKSHOP C: 03.00 PM – 05.30 PM

Register Early & Save!

oREGISTER ME for Conduct Risk, Culture & Regulation 2016 PLUS: o Workshops: oA oB oC oD

QUICK and EASY WAYS to REGISTER

FAX +61 2 9223 2622

WEBSITE www.financeriskculture.com.auMAIL IQPC, Level 6, 25 Bligh Street, SYDNEY NSW 2000

NOTE: PAYMENT IS DUE WITHIN 7 DAYS FROM REGISTRATION TO SECURE YOUR PLACE. Registrations received without payment or a Government PO will incur a processing fee of $99+GST = $108.90 per registration. Payment prior to the conference is mandatory for attendance. Payment includes lunches, refreshments, a copy of conference presentations via FTP website or workbook and all meeting materials. If payment has not been received two weeks before the conference, a credit card hold will be taken and processed. This card will be refunded once alternate payment has been received.

PRIVACY - YOUR CHOICEAny information provided by you in registering for this conference is being collected by IQPC and will be held in the strictest confidence. It will be added to our database and will be used primarily to provide you with further information about IQPC events and services. By supplying your email address and mobile telephone number you are agreeing to IQPC contacting you by these means to provide you further information about IQPC products and services. From time to time IQPC may share information from our database with other professional organisations (including our event sponsors) to promote similar products and services. Please tick the box below if you do NOT want us to pass on your details.To amend your current details, advise of duplicates or to opt out of further mailings, please contact our Database Integrity Maintenance Department,Level 6, 25 Bligh Street, SYDNEY NSW 2000. Alternatively, email [email protected], call 02 9229 1028 or fax 02 9223 2622.

¨I do not wish to have my details made available to other organisations

IQPC CANCELLATION AND POSTPONEMENT POLICY: FOR DETAILS OF IQPC’S CANCELLATION AND POSTPONEMENT POLICY PLEASE VISIT: www.iqpc.com.au© 2016 IQPC ABN 92 071 142 446 All RIGHTS RESERVED. The format, design, content and arrangementof this brochure constitute a copyright of IQPC. Unauthorised reproduction will be actionable by law.

STANDARDPACKAGES

EXTRA EARLY BIRD*Register & pay before

15th July 2016

EARLY BIRD*Register & pay before

26th August 2016STANDARD PRICE

Conference + 4 WorkshopsSAVE AUD $550

$4,949 + GST = $5,443.90SAVE AUD $250

$5,249 + GST = $5,773.90$5,499 + GST = $6,048.90


$ 4,649 + GST = $5,113.90SAVE AUD $150

$4,949 + GST = $5,443.90$5,099 + GST = $5,608.90


$4,299 + GST = $4,728.90SAVE AUD $100

$4,599 + GST = $5,058.90$4,699 + GST = $5,168.90

Conference + 1 WorkshopSAVE AUD $400

$3,899 + GST = $4,288.90SAVE AUD $100

$4,199 + GST = $4,618.90$4,299 + GST = $4,728.90

2 Day ConferenceSAVE AUD $400

$3,299 + GST = $3,628.90SAVE AUD $100

$3,599 + GST = $3,958.90$3,699 + GST = $4,068.90

¨ Please send me _______ set(s) of AUDIO COMPACT DISCS and PRESENTATIONS CD at $878.90 ($799 plus GST) or $603.90 ($549 plus GST) Presentations CD only

¨ Please keep me informed via email about this and other related events

2 WAYS TO SAVE!

Book early for HUGEEARLY BIRD savings.

Book as a TEAM,save & benefit as a team.

* All 'Early Bird' discounts require payment at time of registration and before the cut-off date in order to receive any discount.* Discounts do not apply to vendors/solution providers. IQPC reserves the right to determine who is a vendor.* Any discounts offered (including early bird and team discounts) are subject to availability and require payment at the time of registration.* Please view our registration policy for full information about payment, cancellation, postponement, substitution and discounts.

ACCOMMODATION

HOW TO REGISTER

Novotel Sydney Central is the official venue for Conduct Risk, Culture & Regulation 2016, and we have negotiated special rates for attendees of this event.

To take advantage of these rates, contact the hotel and quote: IQPC or go to www.financeriskculture.com.au and click on the Venue and Accommodation page for a direct link to rates.

To reserve your place at Conduct Risk, Culture & Regulation 2016, call IQPC on 02 9229 1000 or email [email protected]. For more information email [email protected]

WHERENovotel Sydney Central

169-179 Thomas St,Sydney NSW 2000,Australia61 2 9281 6888 http://www.novotel.com/

WHEN?Main Conference:

13 - 14 September 2016

Workshop:

15 September 2016

WHERE & WHEN?

TELEPHONE +61 2 9229 1000

EMAIL [email protected]

TEAM DISCOUNTS

IQPC recognises the value of learning in teams. Take advantage of one of these special rates:

�Register a team of 2 to the conference at the same time from the same company and receive a 5% discount

�Register a team of 3 to the conference at the same time from the same company and receive a 10% discount

�Register a team of 4 or more to the conference at the same time from the same company and receive a 15% discount

� Register a team of 6 or more to the conference at the same time from the same company and receive a 20% discount � Register a team of 10 or more to the conference at the same time from the same company and receive a 25% discount

� Ask about multi-event discounts. Call +61 2 9229 1000 for more detailsPlease note: Only one discount applies

• Convert team learning into practical business strategy• An exclusive private meeting & networking space• VIP registration, conference seating and networking support.

To qualify:Register a team of 7 or more delegates to the conference at the standard conference rate**

You receive:• Exclusive full-day use of a private room within the conference venue• Networking support & facilitated introductions from the IQPC team throughout the event• Morning and afternoon refreshments catered• VIP registration & conference room seating Availability – 2 only per event* (Not available for service providers) **(No discounts can be applied)

BOARDROOM TEAM PACKAGE*(P

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¢Main Conference: 13-14September2016¢Workshop Day: 15September2016¢Venue: NovotelSydneyCentral

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