Conditions of Satisfaction

Project Conditions o...

File

CoS Video

the customer is the

one who writes the

check, people who

use the asset, all

team members

who set and

delivery the CoS

Customers: Trades, End

Users, Suppliers /

Vendors and the next

person in the value

stream. Most Impact:

Handoffs Managing

Supply Chain: Rapid

Feedback and

communication.

Communication

and feedback

would be the

most impactful.

Enthusiasm

infects others

question 2 - be

more proactive,

educate how

one element

impacts the

whole

The entire team

including myself

are the

customers of the

team was a big

take away.

Liberating Structures

work equally well

virtually and face to

face!

Liberating Structures Matchmaker - Matching Purpose to Tool

What are Liberating Structures?

When to use which Liberating Structure?

This might help!

Unnamed area

Conditions of Satisfaction... Step 1 - Who

are your customers?  1-2-4-ALL

Conditions of Satisfaction... Step 2 - What

stops our customers from experiencing

Satisfaction?  TRIZ

Conditions of Satisfaction... Step 3 - How do

we determine our MVP (Minimum Viable

Product)?  Minimum Specs

Conditions of Satisfaction... Step 4 - How do

we make sure we stay on track & plan next

steps?  WWW using Mad Tea Party

Agenda for CoS Training (LS Design String)

What, So

what, Now

what

Together, look back on

progress to-date &

decide what adjustments

are needed

Specify only the

absolute "must do's" &

"Must not do's" for

achieving a prupose

Min Specs

Stop counterproductive

activities & behaviors to

make space for

innovation

TRIZ

Engage everyone

simultaneously in

generating questions,

ideas, suggestions

1-2-4-ALL Mad

Tea Party

Rearrange the context for

taking action

LearningMaintaining a

positive attitude

Honesty &

Trasnparency

Responding

appropriately when

issues are raised.

Communication

What first steps can you take to make sure weavoid the undesireable actions from Question 2?

TRIZ Question 3:

We will use the 1-3-ALL format to address this question

- The breakout portion will be 12 minutes long

- We will move you into breakout rooms of 3 people. Make brief

introductions. 1-2 min.

- Begin with silent self-reflection on the shared challenge (e.g., What

opportunities do YOU see for making progress on this challenge?

How would you handle this situation? What ideas or actions do you

recommend?) 2-3 min.

- Generate ideas in your groups of 3 by building on ideas from self-

reflection. Share and develop ideas by noticing similarities and

differences. 5-7 min.

- We will then come back to the Main Room and ask that one person

from the whole group shares out loud, “What is one idea that stood

out in your conversation?” Everyone else will open up Chat and add

their thoughts to the same question. We will hold and all hit enter at

one time. 2-3 min.

- The facilitator copies that bubble (or creates a new one) to

commemorate the response and adds it to a number above.

- 15 Minutes for 1-2-4-ALL

ROUND 3 INSTRUCTIONS:

2

5

3 4

1

Actions

Is there anything that we are currently doing thatin any way, shape, or form resembles the

responses to Question 1? Be brutally honest!

TRIZ Question 2:

- We will use the 1-3-ALL format to address this question

- The breakout portion will be 12 minutes long

- We will move you into breakout rooms of 3 people. Make brief

introductions. 1-2 min.

- Begin with silent self-reflection on the shared challenge (e.g.,

What opportunities do YOU see for making progress on this

challenge? How would you handle this situation? What ideas or

actions do you recommend?) 2-3 min.

- Generate ideas in your groups of 3 by building on ideas from

self-reflection. Share and develop ideas by noticing similarities

and differences. 5-7 min.

- We will then come back to the Main Room and ask that one

person from the whole group shares out loud, “What is one idea

that stood out in your conversation?” Everyone else will open up

Chat and add their thoughts to the same question. We will hold

and all hit enter at one time. 2-3 min.

- The facilitator copies that bubble (or creates a new one) to

commemorate the response and adds it to a number above.

- 15 Minutes for 1-2-4-ALL

ROUND 2 INSTRUCTIONS:

Not

communicating

issues early

poor

quality

Hide problems

from them until

it's to late

Not

listening to

customer

Not

delivering

on our

promises 

Not

reacting to

feedback

UNHAPPYCUSTOMERS

BUBBLE STORM

Disgruntled

subs & vendors

bothering them

Not order

materials and

equipment timely

Tell customer

you do not

care

Yell at the

customer

Mushroom -

keep them in

the dark

Hide problems

from them until it's

to late

cleanliness

Over

charge

customer

A

negative

attitude

Disorganized

/dirty project

site

Late

deliveries

over

stock

No sense

of urgency

Waste

Delay

Missing

schedule

commitments

no

innovation

not following

through with

commitments

poor

quality

Not

listening to

customer

lack of

communication

late

schedule

Claims

Not asking customer

of their desired

results

ignoring

their

demands

ignore

customer

overdoesn't

work

not leanring

from

mistakes

not

listening

doing it

wrong

over

budget

not

completting

the work

safety

incidents

Arrogant 

demeanor

poor

collaboration

takes too long

to make

decisions

Not truly

listen

Not look for

their

blindspots

change orders will make them

unhappy and we can list zero

change orders as a goal

Not

communicating

issues early

Not

delivering

on our

promises 

TRIZ - Creative Destruction

Stop counterproductive activities and behaviors to make space for innovation

bad

quality

What activities would make sure our Customers wereunhappy  and what specific actions could you take to

make sure they stay unhappy?

- When prompted please choose any of the "stickie" bubbles above

and write the thought that occurs to you regarding the question.

- Only ONE response per bubble.

- Simply click on the bubble of your choosing and begin to type your

 response. To complete your response, simply click anywhere

outside of your current bubble.

- Stay curious, dig deep, have fun.

- DON'T OVERTHINK YOUR ANSWERS!

- Share as many responses as you can

- 5 Minutes for Bubblestorming

ROUND 1 INSTRUCTIONS:

TRIZ Question 1:

Maintaining a

positive culture

?

hat

u

f-

on

od

dd

at

Must treat all

participants

with respect

MIN SPECS

Min Specs - Minimalist Design

A designer knows perfection is achieved not when there is nothing more to add butwhen there is nothing more that can be taken away. – Antoine de Saint-Exupery

Must not

Over

produce

no change

order

weekly

follow ups

zero safety

incidents

Only

confirming

RFI's

must

quantify

requirements

Must not

have

rework Communication

Not to send a

book of an email

for

communitcations

must not

create too

many

requirements

Must learn

from our

mistakes

must have

prep / pre-

task

meetings

MD - ensure

all

stakholders

are

represented

Address VE

options

must have

stakeholder

involvement

Give the

owner

options

MND - exclude

stakeholder

because we don't

want to hear them

must have

key

stakeholders

engaged

Must treat all

participants

with respect

Must not fail

inspection(s)

eliminate

hierarchy

of

response

Bring

solutions

not

problems

must

complete

JSA before

work

MD - Owner

needs to set the

tone and be clear

and decisive with

goals

must ensure

everyone is

aligned on

COS

MND - rush CoS

exercise since

people deemd it

not important

must not

take

shortcuts

must not

change

CoS

way to

measure  CoS,

track it and

make it visible

MD - create

template to ensure

outcome is

consistent for

global portfolio

learn from

mistakes, make

problems

visible, respect

for people

reward

success

address

immediately

items big or

small

reward success, bring

options, implementation

plan with team,

profitability, open mind,

stakeholder input, take

time to do it but don't

over produce

Min Specs:

MNH - Rework

MH -

Communication,

MNH - Lack of

Learning / CIWe found that some of the

minimum specs that were

absolute like No Failed

Inspections and No rework

could actually be tolerated

and not detract from our

purpose if there was not

major rework or many failed

inspections.

Must learn from

our mistakes,

must treat all

participants with

respect

Unnamed area

What, So What, Now What?  - Debrief

Together, Look Back on Progress to Date and Decide What Adjustments Are Needed

13:42:34 From  Brian Winningham : >>>>>>>>>>>>> PLUS/DLETA

13:42:54 From  Joe Keber : plus - good time for break outs

13:43:11 From  Stephen White : + Brian's hats

13:43:11 From  Joe Keber : delta - more setup in front to inform flow and how tech tool was going to be used

13:43:15 From  Devra Brusso : plus - excellent pace, more tools to try and use that are outside the box

13:43:15 From  Ben Gootee : plus - more understanding behind each item, more WHY

13:43:21 From  Stephen White : - not sure how to find information

13:43:29 From  Timothy Boulis : - Did not seem to have enough time to relate all exercises to real field items

13:43:30 From  Chris Hewitt : + Started fast and got right into it. - Needed a bit more time to reflect on

learnings. 

13:43:32 From  Dan Olic : + exposure to all the structures

13:43:42 From  Chelsea Eames : (+) breakout session discussions (-) explanation of the spiral exercise 

13:44:00 From  Daniel Ruesch : + gave info to look-up to learn more

13:44:03 From  Devra Brusso : delta- I wish we had a group introduction instead of the individual break outs

so we could use full breakout time for the talks. (quick Hi, where your from and company or position)

13:44:09 From  Chris Hewitt : Thanks Brian!

13:37:59 From  Brian Winningham : >>>>>>>>>>>>>>>>>>> Something I heard during the exercises that will

stick with me is_____________>

13:38:02 From  Devra Brusso : Communication with feedback early on is effective but need to keep the

emotions out of the process.

13:38:14 From  Chris Hewitt : Bubble Storm - TRIZ, Liberating Structures, 

13:38:31 From  Joe Keber : "starts with culture", 

13:38:38 From  Danny Plascencia : attitude is everything

13:38:39 From  Daniel Ruesch : all points of view are important

13:38:41 From  Ben Gootee : profitability as a minimum must spec

13:38:42 From  Stephen White : Liberating structure tools

13:38:53 From  Brian Winningham : >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> My observations from today

include_____________>

13:39:14 From  Devra Brusso : eliminating specs to minimize the accomplish what you need without out

overwork. 

13:39:16 From  Ben Gootee : liberating structure tool

13:39:16 From  Daniel Ruesch : We have many cusromers

13:39:17 From  Joe Keber : attitude is foundational to improvements

13:39:26 From  Chris Hewitt : most companies experience similar challenges

13:39:29 From  Stephen White : respect of people and engagement is key

13:39:35 From  Chelsea Eames : many different customers

13:39:36 From  Joe Keber : never heard of liberating structures

13:39:37 From  Brian Winningham : >>>>>>>>>>>>>>>>>>>> The one thing I know to be true after what I

learned today is____________________>

13:39:55 From  Joe Keber : plenty of work to do =)

13:39:56 From  Blake Tormey - Champion : Brian likes crazy hats. 

13:40:00 From  Joe Keber : lol

13:40:05 From  Daniel Ruesch : I don't have all the answers

13:40:14 From  Ben Gootee : communication is still #1

13:40:15 From  Devra Brusso : Emotions get in the way of progress

13:40:17 From  Joe Keber : we are all faced with similar challenges

13:40:19 From  Chris Hewitt : All problems have a solution(s) 

13:40:21 From  Timothy Boulis : All companies across nation have similar issues 

13:40:21 From  Brian Winningham : >>>>>>>>>>>>>>>>>> LS could really help me solve _____________>

13:40:24 From  Stephen White : the power of engaging people

13:40:55 From  Devra Brusso : changing the attitudes of others with how we look at problems with real

solutions

13:40:55 From  Ben Gootee : team expectations

13:40:55 From  Daniel Ruesch : engaging feedback and thoughts from all parties

13:40:57 From  Stephen White : communication barriers, biases

13:40:57 From  Chris Hewitt : lack of engagement and understanding  

13:40:57 From  Joe Keber : multiple of issues, real problems in need of solving 

13:40:57 From  Chelsea Eames : communication barriers

13:41:05 From  Brian Winningham : >>>>>>>>>>>>>>> I would like to have more info about

________________.

13:41:31 From  Stephen White : how to facilitate LS sessions

13:41:32 From  Devra Brusso : effective reward successes.

13:41:35 From  Ben Gootee : which structure works best when ______

13:41:37 From  Timothy Boulis : The spiral exersize

13:41:39 From  Joe Keber : the people I worked with in break outs for networking

13:41:42 From  Chris Hewitt : Facilitation of TRIZ

13:41:45 From  Brian Winningham : >>>>>>>>>>>>>>>>>> We spent too much time on

__________________________.

13:42:16 From  Joe Keber : spiral exercise 

13:42:26 From  Chris Hewitt : Minimalist Design / Min Specs

13:42:26 From  Stephen White : didn't have enough time to connect

13:42:36 From  Ben Gootee : tools and not understanding purpose behind these

13:42:42 From  Devra Brusso : personal pieces

13:42:34 From  Brian Winningham : >>>>>>>>>>>>> PLUS/DLETA

13:42:54 From  Joe Keber : plus - good time for break outs

13:43:11 From  Stephen White : + Brian's hats

13:43:11 From  Joe Keber : delta - more setup in front to inform flow and how tech tool was going to be used

13:43:15 From  Devra Brusso : plus - excellent pace, more tools to try and use that are outside the box

13:43:15 From  Ben Gootee : plus - more understanding behind each item, more WHY

13:43:21 From  Stephen White : - not sure how to find information

13:43:29 From  Timothy Boulis : - Did not seem to have enough time to relate all exercises to real field items

13:43:30 From  Chris Hewitt : + Started fast and got right into it. - Needed a bit more time to reflect on

learnings. 

13:43:32 From  Dan Olic : + exposure to all the structures

13:43:42 From  Chelsea Eames : (+) breakout session discussions (-) explanation of the spiral exercise 

13:44:00 From  Daniel Ruesch : + gave info to look-up to learn more

13:44:03 From  Devra Brusso : delta- I wish we had a group introduction instead of the individual break outs

so we could use full breakout time for the talks. (quick Hi, where your from and company or position)

13:44:09 From  Chris Hewitt : Thanks Brian!

13:41:05 From  Brian Winningham : >>>>>>>>>>>>>>> I would like to have more info about

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