concessions quarterly meeting 01.28...2019/01/28 · per the denver municipal airport system rules...
TRANSCRIPT
CONCESSIONS QUARTERLY MEETING01.28.19
2
SPECIAL THANKS
Denver Duty Free
3
• Welcome
• DEN Concessions | Announcements & Introductions
• DEN Security
• DEN Concessions | 2018 Full Year Financial Update
• DEN Air Services
• DEN Concessions | Emergency Planning
• DEN Environmental
• Reminders / Closing
Agenda
PLEASE REMEMBER TO SIGN IN / PROVIDE CONTACT INFO
4
Announcements & Introductions
5
6
DEN Security
AIRPORT SECURITY UPDATE
ADAM STEFFL / MARK INZANAAIRPORT SECURITY JANUARY 28, 2019
8
STERILE AREA PRODUCT INSPECTIONS
– Merchandise for sale to passengers
– Consumables (food/drink) for sale or use by passengers
– Product entering the Sterile Area
must be inspected by a
Security Guard
– THESE REGULATIONS ALSO
APPLY TO AIRLINE CLUBS
9
STERILE AREA PRODUCT INSPECTIONS
– November 19th – Access Restrictions In Place
– November 29th - Shrink Wrap Restrictions
– February 8th – New Inspection Process
AE-11(F1)0600 - 2200
AE-09(F2)0600 - 1800
AE-10(F3)0600 - 2200
AE-14(F4)24/7A
Gates
CONTRACT SECURITY GUARDFreight Elevator Hours
All items and products brought into the sterile area by a concession tenant or vendor must be inspected per the Denver Municipal Airport System Rules and Regulations.
For further information or questions, please contact the Communications Center at (303) 342-4200.
20.05-1 No individual may enter the sterile area without submitting to the screening of his or her person and property in accordance with the procedures being applied to control access to that area under applicable federal regulations.
N
CONTRACT SECURITY GUARDFreight Elevator Hours
All items and products brought into the sterile area by a concession tenant or vendor must be inspected per the Denver Municipal Airport System Rules and Regulations.
For further information or questions, please contact the Communications Center at (303) 342-4200.
BE-15(F5) BE-13(F6) BE-11(F7)0600 - 2200 0600 - 2200 0600 - 2200
BE-12(F8)0600 - 2200
BE-14(F9)0600 - 2200
BE-24(F10)24/7B
Gates
20.05-1 No individual may enter the sterile area without submitting to the screening of his or her person and property in accordance with the procedures being applied to control access to that area under applicable federal regulations.
N
CONTRACT SECURITY GUARDFreight Elevator Hours
All items and products brought into the sterile area by a concession tenant or vendor must be inspected per the Denver Municipal Airport System Rules and Regulations.
For further information or questions, please contact the Communications Center at (303) 342-4200.
20.05-1 No individual may enter the sterile area without submitting to the screening of his or her person and property in accordance with the procedures being applied to control access to that area under applicable federal regulations.
CE-07(F11)0600 - 1800
CE-05(F12)24/7
CE-06(F13)0600 - 2200
CE-10(F14)0600 - 2200C
Gates
N
13
AUTHORIZED SIGNATORY TRAINING– Beginning January 1st, 2019
– RECURRENT CLASSROOM training no longer mandatory
– Recurrent computer training module available (17mins)
– Aligned with annual badge revalidation training (same visit)
– Recurrent Classroom still available
– Initial Training in classroom still required (1-1.5hrs)
14
BADGING OFFICE CLOSURES
– Monday, February 18th (City Holiday-President’s Day)
16
2018 Full Year Financial Update
17
CONCESSIONS | 2018
Concourse SalesSales Y/Y % Change Sales/Sft
Y/Y % Change Sales/EP
SPE Y/Y % Change Sft/EP
Y/Y % Change
A $91,637,195 1.3% $2,346 -1.2% $11.22 1.1% 4.78 2.3%B $167,113,782 13.6% $2,187 23.7% $12.10 6.7% 5.53 -13.7%C $117,179,536 12.0% $2,712 16.2% $11.40 4.4% 4.20 -10.1%
Terminal $22,111,384 -15.5% $992 -1.5% $0.69 -19.6% 0.69 -18.4%Total $398,041,897 8.0% $2,200 14.7% $12.34 2.9% 5.61 -10.3%
Incl Airportwide $411,621,290 8.3% $2,274 14.9% $12.76 3.1%
-10%
-5%
0%
5%
10%
15%
20%
$M
$20M
$40M
$60M
$80M
$100M
$120M
$140M
$160M
$180M
A B C Terminal
All Concession 2018 Sales
Sales Sales Y/Y % Change SPE Y/Y % Change
-20%-15%-10%
-5%0%5%
10%15%20%25%
A B C Terminal Total
All Concessions 2018 Year-over-Year Percentage Change
Enplanements Sales Sales/Sft Sales/EP
18
FOOD & BEVERAGE | 2018
Concourse SalesSales Y/Y % Change Sales/Sft
Y/Y % Change Sales/EP
SPE Y/Y % Change Sft/EP
Y/Y % Change
A $55,397,864 0.9% $2,168 -3.7% $6.78 0.7% 3.13 4.5%B $110,899,902 13.0% $2,228 19.2% $8.03 6.2% 3.60 -10.9%C $85,742,903 10.7% $2,915 12.8% $8.34 3.2% 2.86 -8.6%
Terminal $15,563,456 -20.6% $1,112 -5.8% $0.48 -24.4% 0.43 -19.8%Total $267,604,125 7.0% $2,254 11.3% $8.30 1.9% 3.68 -8.4%
0%
2%
4%
6%
8%
10%
12%
14%
$M
$20M
$40M
$60M
$80M
$100M
$120M
A B C Terminal
F&B 2018 Sales
Sales Sales Y/Y % Change SPE Y/Y % Change
19
RETAIL | 2018
Concourse SalesSales Y/Y % Change Sales/Sft
Y/Y % Change Sales/EP
SPE Y/Y % Change Sft/EP
Y/Y % Change
A $29,761,204 0.8% $3,250 2.8% $3.64 0.6% 1.12 -2.2%B $49,426,919 15.0% $2,165 36.0% $3.58 8.0% 1.65 -20.5%C $29,607,646 17.2% $2,569 27.6% $2.88 9.2% 1.12 -14.4%
Terminal $4,402,252 -6.2% $582 6.9% $0.14 -10.7% 0.23 -16.5%Total $113,198,021 10.4% $2,216 24.4% $3.51 5.2% 1.58 -15.5%
-10%
-5%
0%
5%
10%
15%
20%
$M
$10M
$20M
$30M
$40M
$50M
$60M
A B C Terminal
Retail 2018 Sales
Sales Sales Y/Y % Change SPE Y/Y % Change
20
DUTY FREE | 2018
Concourse SalesSales Y/Y % Change Sales/Sft
Y/Y % Change
Sales/Intl EP
SPE Y/Y % Change Sft/EP
Y/Y % Change
A $2,199,418 7.5% $950 7.5% $3.10 -9.6% 3.26 -16.0%B $1,481,612 14.1% $616 10.5% $2.46 4.0% 4.00 -5.8%
Total $3,681,030 10.1% $780 8.3% $2.81 -3.9% 3.60 -11.2%
-10%
-5%
0%
5%
10%
15%
20%
$0.0M
$0.5M
$1.0M
$1.5M
$2.0M
$2.5M
A B
Duty Free 2018 Sales
Sales Sales Y/Y % Change SPE Y/Y % Change
21
PASSENGER SERVICES | 2018
Concourse SalesSales Y/Y % Change Sales/Sft
Y/Y % Change Sales/EP
SPE Y/Y % Change Sft/EP
Y/Y % Change
A $4,278,709 8.2% $2,095 8.2% $0.52 7.9% 0.25 -0.2%B $5,305,349 11.9% $3,798 11.9% $0.38 5.2% 0.10 -6.0%C $1,828,987 -1.2% $809 -1.2% $0.18 -7.9% 0.22 -6.8%
Terminal $2,145,676 14.0% $2,889 20.0% $0.07 8.5% 0.02 -9.6%Total $13,558,721 9.1% $2,104 9.8% $0.42 3.9% 0.20 -5.4%
-10%
-5%
0%
5%
10%
15%
20%
$0.0M
$1.0M
$2.0M
$3.0M
$4.0M
$5.0M
$6.0M
A B C Terminal
Passenger Services 2018 Sales
Sales Sales Y/Y % Change SPE Y/Y % Change
22
23
DEN Air Services
DEN AIR SERVICE UPDATE
BEN MARWITZ, AIR SERVICE DEVELOPMENTJANUARY 2019
Starting on Valentine’s Day, United will re-time their DEN schedule resulting in more arriving
flights earlier into DEN from 8-9 a.m., and more departing flights from DEN at 9-10 a.m.
Additionally, there is a large increase in arriving and departing flights from noon to 2 p.m.
Source: Innovata Schedules via Diio Mi25
United Arriving Seats by Hour at DENAverage Day in 2019 versus 2018
United Departing Seats by Hour at DENAverage Day in 2019 versus 2018
26
27
Emergency Planning
DEN CONCESSIONAIRE EMERGENCY PLAN CHECKLIST OVERVIEW
JANUARY 28, 2019
NICHOLAS WEBER – AIRPORT OPERATIONS
29
DEVELOPMENT
• Developed as guidance, not as a policy
• In collaboration between:• Concessions• Terminal Operations• Training and Exercise Design• Airport Legal
• Developed using:• Airport plans• Best practices/lessons learned• Airport Emergency Preparedness Class
30
WHAT’S INCLUDED
• Disasters and their specific considerations
• Continuity of operations
• Accountability
• Reporting emergencies/emergency notification
• Training opportunities
31
EMERGENCY PREPAREDNESS CLASS
• 45 minute, in person/classroom course
• Highlights:• How to identify, react to and report emergencies • Assisting passengers• Emergency notification
• Provide the course in our classroom or at your location
33
34
DEN Environmental
SUSTAINABILITYPROGRAM UPDATES
JOHN HAMBRIGHT, JERRY WILLIAMS, AMANDA SUTTONSustainability and Environmental ServicesJANUARY 28, 2019
36
Recycling and Composting Updates
Composting available airport-wide as of last yearNew materials to recycle
• Hot/cold cups (non-Styrofoam)• Hard block Styrofoam
New Glass recycling program• Partnership with Clear Intentions
• Glass valet service to collect glass directly from your bar/restaurant
• Now available to ALL concessions and Airline clubs• 284,531 pounds (142 tons) collected in 2018
• avg. = 53,000 pounds per month
2018: Glass Recycling by Month
38
Trash (tons)
Recycle (tons) without
compost & wood
Wood (tons)
Composting* (tons) Glass Food Donation
Plastic Film/Wrap
(tons)Diversion Rate
Jan1010.63 170.6 3 13.06 0 1.26
015.68%
Feb889.6 147.32 7.5 11.74 0 6.7
016.30%
March1031.07 155.05 7.5 14.79 0 1.01
2.7314.94%
April1001.32 144.61 10.5 17.46 0 0.9
014.77%
May1085.97 149.45 18 17.01 0 1
014.59%
June1113.81 163.04 4.5 10.3 0 14.62
014.73%
July1159.98 201.47 13.5 10.37 9.8 9.1
017.39%
August1136.5 170.5 0 8.01 24.2 11.41
3.316.06%
September
997.44 137.22 4.5 7.35 23.15 7.31
0
15.25%
October1088.31 150.78 5.5 11.79 42.1 5.65
016.55%
November
989.03 132.36 5.5 11.19 31.8 9.8
0
16.16%
December
1014.83 143.65 3 11.8 25.77 10.81 16.12%
TOTAL 12,518.49 1866.05 83 144.87 156.82 79.57 6.03 15.71%
2018: Collection Totals and Diversion Rate
39
Pounds of Food Donated to Metro Caring in 2018Concourse Concession Concessionaire Yearly Total
A Flight Stop (Marshall Retail Group) 8844A Caribou Coffee (Skyport) 45A Snarf's (Paradies) 3111A Denver Central Market (Delaware North) 882B Skyport 67B United Club (Sodexo) 243B Starbucks (HMSHost) 133B Etai's (Mission Yogurt) 1372B Multiple Concessions (Avila Retail) 413C C-West Concessions (Paradies) 7163C Delaware North 2934C Provenzano 62C Root Down (Mission Yogurt) 3207C The Arts District Market (Marshall Retail Group) 152
Other DEN Environmental Services 1285Other Menzies Aviation 121Other Final Approach & Wendy's (Fresquez Concessions) 43Other Conoco (United Pacific) 2778Other Stellar Partners 46
Flight Kitchens LSG Sky Chefs 17384United Catering 104151Southwest Airlines - Provisioning 9442
Total (flight kitchens) 130,997Total (concessionaires) 32,855Grand Total 163,878
Food Donation Program Status
40% increase over 2017!!!
40
Lockbox system installed on each
cooler with key inside
More Cooler Locations!!
41
Certifiably Green Denver
City and County of Denver Sustainability Summit Commitment:
Denver International Airport will work with airport concessions to increase participation in the Certifiably Green Denver program, with an aspirational goal to double the number of certified businesses by the end of 2019.
Supported by DEN Executive Team and the Mayor
Certifiably Green Denver offers FREE sustainability resources and recognition for your business!
42
Certified Businesses!A MassageCaribou Coffee (Concourse B)Caribou Coffee (Concourse C)Coors Silver Bullet Bar Clear Channel AirportsElway’sEtai’sHappy Cakes Café Jamba Juice (Concourse B)Lounge 5280Root DownSteve’s Snappin’ DogsTamales by La CasitaTapas Sky Bar Timberline Steaks & GrilleUnited Airlines Club (East and West)Woody Creek
17 and counting!
44
Updates / Reminders
45
REMINDER | VOUCHER PROGRAM
• Distributed to TSA, Customs, Border Patrol Agents, and FAA Workers.
• Valid through January 31, 2019.
• Accept printed copies only.
• Reimbursement submissions due by February 10, 2019.
DEN Airport AccountingATTN: Federal Voucher ReceiptsAOB, 8th Floor - Accounting8500 Peña Blvd.Denver, CO 80249
4646
THANK YOU