concept of tqm

8/2/2019 Concept of TQM

1/16

Click to edit Master subtitle style

5/5/12

Concept of TQM

-Madhusudhan Reddy


2/16

5/5/12

Total Quality Management:

TQM is defined as a technique which aims atthe elimination of the wastes through thecontinuous and joint effort of all levels of themanagement with the intention of creating

better customer satisfaction.

Any activity or process that does not add value to thecustomer is considered to be a waste .


3/16

5/5/12Necessities for TQM

Correction of Errors faulty process andprocedures followed in the organization.

A good communication system to guarantee

the flow of right information at right time tothe right people.

Participation of all members to improveprocess, product, services.


4/16

5/5/12Total Quality Management

TQM is a philosophy which applies equally toall parts of the organization.

TQM can be viewed as an extension of the

traditional approach to quality.TQM places the customer at the forefront of

quality decision making.

Greater emphasis on the roles and

responsibilities of every member of staffwithin an organization to influence quality.

All staff are empowered.


5/16

5/5/12Concept of TQM

The concept of TQM is satisfaction ofcustomer at each and every stage.

A very common phrase for TQM is Doing thethings right , first time


6/16


The two primary objectives of TQM are,

1) Zero defects

2)100% customer satisfaction


7/16


Prevention - A cost of rectifying a defect ismany times higher than the cost of avoidingthem.

Getting things right first timeQualityinvolves - Quality is not only the

responsibility of Q.C dept. each employeeworking in the organization personally

responsibly for the task assigned.


8/16


Continuous improvement - continuousattempt made to improve quality by newtechnology or methods.

Employee involvement - employees atevery stage of production and operationprocess have a critical role in identifying areasof improvement.


9/16


Problem identification -TQM system hasability to detect and resolve problems beforethey result in poor quality, lost productivity.

Establishment of goals - all should knowwhat their organization is trying to achieve.


10/16


Problem solving Plan with problems andgoals firmly in place, the plan to solveproblems before they ignite is essential.

Current state / value stream mapping The state of organization before the actualTQM implementation at current time is called

Current state. by knowing the current state,the improvement or additional problems canbe assessed.


11/16


Root cause analysis - the root of problemsto be found before they solved.

Solutions/ solutions into practice once

solutions to the quality problems are decided ,they must be put into action for results.

Confirmation of results the result ofactions either better or worse must be

confirmed.


12/16


Selection of final method of solution ifthe results are desirable , the final method ofsolution may be applied every where.

Write up of results successful andunsuccessful results to be documented inreport form for future references to repeatsuccess or to avoid failure.


13/16


Open Report the results of TQM to beshared with all relevant members of theorganization a culture of quality andimprovement takes shape, which is a critical

ingredient of successful TQM.


14/16

5/5/12

TQM & organizational Cultural Change

Traditional Approach

Lack of communication

Control of staff

Inspection & firefighting

Internal focus on rule

Stability seeking

Adversarial relationsAllocating blame

TQM

Open communications

Empowerment

Prevention External focus on

customer

Continuous improvement

Co-operative relations Solving problems at their

roots


15/16

5/5/12Failure of TQM system

TQM requires standardization of theprocedures implemented through time andmotion study to ensure the elimination ofunwanted processes which has to be

remodeled on the basis of the changes in thecustomer demands. This is not done at alltimes, leading to the failure of the system.

Lack of proper knowledge of the system and

the absence of a good communicative systemamongst all levels of the management will failto successfully launch this technique.


16/16

5/5/12

Thank You

concept of tqm

Documents