comunication skills

8/7/2019 COMUNICATION SKILLS

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Tonnie Iredia & Associates

Management Consultants


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Ordinarily a simple phenomenon

Fast becoming a complex subjectof technology.

It can refer to several things.

Popular usage the

transmission of messages from

one source to another


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` To establish and disseminate the goals of a

policy

` To propagate the plans for the achievement of set

goals` To effectively coordinate resources, human and

material

` To create a conducive climate for interaction,

collaboration and cooperation` To place a group in a position to relate smoothly

with the external public


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` To successfully execute a policy, those to

implement must be properly briefed on the

objectives of the policy` The briefing must be fully assimilated by all

` Workers commitment is contingent on their

understanding of the essence of the policy

` High degree of efficiency in implementationgenerates public confidence in a policy.


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` The transmission of messages among sources

` Can be one source to another, can be severalsources

` Can be Public or Private

` Public Communication involves 2 sets of sources :a) within a Public entity

b) between it and its external environment


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` Sender- source of origin of a message orversion of it.

` Message- the transmitted information

` Medium- the method of transmission of amessage

` Receiver- the source which receives amessage .


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` The elements are inter-related making the

subject a process

`

Without any of them, Communicationcannot take place.

` A sender who wants to communicate with a

receiver must have a message whichmust be passed through a medium


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` Purpose of a policy-What informed it?

` Structure of implementation body-organization

` Importance of each unit, section etc

` Significance of Communication flow within &

outside the Organization- systems approach.


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` A)Involves Understanding* Consensus ad idem between Sender &

Receiver

` B)Notes the differences in human endowment*Relativity of response to stimuli* Reasoned Action

` C)Recognizes the Theory ofSelectivity* Perception, Exposure, Retention

* Belief Model


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* Patterns can be unidirectional (one-way)

or bi- directional (two-way)

- Upward bottom up flow

- Downward pushing down directives

- Crosswise among peers

* Efficacy of every pattern depends on- Time

- Social system


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Can be formal or informal

*Written- memos, circulars, petitions etc

*Oral- meetings, seminars, telephones etc*Sign/Symbol- forms of body language

NoteGrapevine- rumour, gossips, amebo.com


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` An Articulated Dissemination Plan.

Institutional

`

AdoptTechniques which address

* Role Ambiguity/Role Confusion

* Ambiguous Delegation of Duties

i.e. Fna, treat etc

` Be cautious with Body Language

` React positively to grapevine


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` Societal -Public Enlightenment

* Pre-event publicity-Policy rationale

-Merits of Policy

-Public role* Progress Report

* Post-event publicity


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WHICH MEDIA?

Confidence buildingPartnership

` LeadAvoid Vacuum

Discourage the use of rejoinders` Formalize briefing

Institutionalize- Place, Date & Time

Accredit` Communicate Effectively- use best presentation skills


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` Public SectorTradition

-To be seen and not to be heard

-Rules (C.S.R) on information flow

-Legislation

*Official Secrets Act*Protection of Public Officers Act

*Freedom of Information Bill

` Fire brigade Advocacy Culture

` Poor Literacy rate` High Degree of Cynicism


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What is not known is not seen as done

When is silence golden?

Information empowers all

Vacuum destroys all

Speak before the end of time

comunication skills

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