& Predictions

Joe Schurman

Vice Chairman, CompTIA UC Community

Independent Consultant

joe.schurman@me.com

Strategic Meetings

Customers

– Financial Services

– Government

– Healthcare

– Retail

– Manufacturing

– Automotive

– Energy

– Media & Entertainment

Resellers

Solution Providers

Vendors

Research & Analysis

Products

– Platform (On-Prem, Hybrid, Cloud)

– Video

– Mobile

– Contact Center

– CEBP

– Social Networking

– Speech

– Context

Services

– Infrastructure & Deployment

– Hosting

– Application Development

– Premium Support

2011 Executive Strategy Engagement

Top of Mind for the Customer

UC Platform

Platform, Cloud, & Co-existence

Integration, CEBP, & UC Applications

Mobile & Virtual Workforce

Meeting end-user device demand

Tough economy + General cutbacks = No offices

Video & Telepresence

2011 marked the video-conferencing technology revolution!

Contact Center

Demand for $1M Contact Center is over!

Enterprise Social Networking

Making Facebook, Linked-In, & Twitter productive.

Infrastructure & Deployments

Margin & Rates to compete with Hosted Offerings

Did pilots kill production?

Application Development

Realization of another gold mine

Difficulty in keeping up with ever-changing platforms

Hosting & Cloud

Not the next frontier, The frontier!

Where’s the beef….I mean voice?

Premium Support

Profitable add-on service

Incentivized by vendors

Top of Mind for the Service Provider

Complete market shift

Startups & Newcomers level the playing field

Maintaining Value

Adopting new UC practices to maintain relevancy

Sales Re-engineering

Focus on the UC consultative sale

Cloud

How to resell the cloud

UC Applications

The next UC Channel frontier!

Top of Mind for the Channel

Unified Communications Market Trends

Market Trends – Trend Setters

Apple

– Defined & Re-defined Everything

– Introduced Personal UC

Microsoft

– Office 365 took the cloud by storm

Polycom & Vidyo

– Forever-changed video-conferencing

Facebook

– Took control of us all

Cisco

– Defined Cloud Building Blocks

eZuce

– Made UC Open Source

Market Trends – UC Evolution

Unified Mobility

– Transitioning communications across modalities

Unified Texting

– Incorporating SMS & Short Video into the UC mix

Enterprise Social Networking

– The new UC conversation starter

CEBP & UC Applications

– Innovation through existing business processes

– UC Applications in the AppStore

UC & Video Federation

Cloud Contact Center

Personal Unified Communications

@jschurman

10

Alan Voit

Sales Specialist

New York, NY

Cathy Ngyuen

Sales Director

New York, NY

John Sanders

Business Manager

London, UK

Jenny Williams

Sales Specialist

New York, NY

Noun

Aurix is a leading specialist in true phonetic

search technology solutions to gain

operational efficiencies, competitive advantage

and peace of mind

The Aurix audio search engine SDK is based on

advanced phonetic search technology rather than common speech-to-

text systems that use (LVCSR) techniques.

Contextual Speech

Recognition enabled Video Conferencing with content aggregation.

Customizable API-based

interface enabled on any

desktop operating system

or browser application.

Touch-enabled

Video Conference

with configurable

live view windows.

Social Networking and/or Portal

integrated Documents with Cloud-sync

support.

Alan Voit

Sales Specialist

New York, NY

Cathy Ngyuen

Sales Director

New York, NY

John Sanders

Business Manager

London, UK

Jenny Williams

Sales Specialist

New York, NY

HD or VGA-enabled Mobile

Video Conferencing

with Active Speaker Window.

Soft and Hard

Keyboard

enabled to

support Mobile

IM and Group

Chat sessions.

Continuous

Conferencing

through FMC &

Handoff service

to/from desktop

conferencing.

Mobile Control

Desktop Control

Touch-enabled Mobile Wi-

Fi, 3G, 4G enabled Audio,

Video, IM Conferencing.

Context

Detailed Wikipedia

description of that context.

Contextual

Speech

Recognition

enabled Video

Conferencing.

Live, Hosted Chat with Remote Agent

Audio, Video, & IM service enabled with

customizable user, admin, & agent UIs.

Aggregated Presence

enabled with Contact Center routing based

on Agent and/or SME

availability.

Web-based Admin Console

enabled with built-in

recording & reporting services.

Language-aware, speech-enabled

translation services with CEBP

integration into business applications.

Contextual-

based SME

Finder Chat

service.

Presence-enabled social networking sites,

groups, and pages connecting users through

familiar interfaces with multiple modalities.

Custom,

presence-based

actions and

capabilities.

Contextual

based

conversations

with SMEs

Charts and readings to share

between physicians.

Physician-to-

Physician Group

Chat & IM service.

Tab-based design to switch between charts.

HIPAA compliance-

enabled recordings.

Active Speaker

& Multi-party

Audio/Video.

Touch-enabled & customizable API-based interface enabled on any tablet or mobile device.

Blood Pressure

Monitoring Cuff

Connection &

Active Heart

Monitoring.

OneTouch UltraEasy

Input Blood Glucose

Levels.

Onsite Tech

Stethoscope

connectivity.

Professor-focused HD-

Active Speaker with Multi-

party Audio/Video

Student/Attendee support.

Training, Educational

Software, and Portal

integration for session

documents.

Live & Recorded Audio

& Video for On-

Demand Session

Playback. Customizable API-based

interface enabled on any

tablet or mobile device.

On-Demand Playback

service with Audio

Points for Direct

Content access.

Touch-enabled

audio/video

conferencing service

Post-session rating system for search,

retrieval, and tagging efficiency.

Dash and detachable

mounted tablet device

with built-in safety.

Speech-activated

command system.

Audio Conferencing

with Park-sensing Video Conference

service.

Docs