comprehensive state energy plan – public meeting #3 joplin, missouri october 14, 2014 ray wilson
TRANSCRIPT
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MISSOURI GAS ENERGY, A DIVISION OF LACLEDE GAS
Comprehensive State Energy Plan – Public Meeting #3
Joplin, MissouriOctober 14, 2014
Ray Wilson
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Joplin TornadoMay 22, 2011
Gas System Issues Resulting from Joplin Tornado
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Joplin Tornado
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Joplin Before and Immediately After
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St John’s Hospital
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Summary of Destruction
1/3 of Joplin Sustained Damage from EF-5 Tornado
Path 1 mile wide and 7 miles long through center of town
Death toll - - 161 lives Major damages to infrastructure
Abandoned 54,000 feet of gas main 3,365 individual service lines
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MGE Emergency Response
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Critical (Initial Stages) 5/22-23/2011
Broken Risers – Damaged Regulator Stations Calling in Employees Debris blocking roads Loss of Street signs and Landmarks Dead and injured residents Communication problems Interaction with Emergency Personnel
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Critical (Initial Stages) 5/22-23/2011
Assessing magnitude of damage Bringing in additional workers Dividing damaged area into grids Decision to shut off sections of system Dealing with severe weather after tornado
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Critical Planned Stage 5/24-6/11/2011
Handling emergency leak calls Printing wall map of affected area Abandoning main in heavily damaged area Street by street surveys to abandon services Interaction with agencies
FEMA SEMA National Guard Corps of Engineers State County City
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Critical Planned Stage 5/24-6/11/2011
Continual assessment of damage Bringing in additional company and contract
workers Feeding and housing an army of workers Using Jasper County tax maps to assist in
planning Staying ahead of debris removal Acquisition of material
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Technical Complications
Communication nonexistent for several hours
Limited success using 2-way handheld radios
Extended response time Widespread street blockages Downed power lines Debris Destroyed vehicles
Lack of traffic signals, street signs, house addresses and local landmarks
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Technical Complications
Limited capabilities on in-truck terminals Heavy workload
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Crisis Management/Workforce Management
Total loss of electricity to Joplin Service Center Backup generator guaranteed work continuity
Initial loss of communications for several hours immediately following tornado
Determine Scope Damage Job Tasks Implement plan
Determine necessary manpower
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Crisis Management/Workforce Management cont’d
Arrange transfer for rotating shifts Lodging
No hotel rooms available Food
Many restaurants destroyed Assign employees to arrange minimum 2
meals per day for work force Employee assigned at City of Joplin
Command Center Relay information to MGE and Corp of Engineers
Invaluable resource
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Critical –Organized Clean-up 6-11 to?
Avoiding further damage Demolition crews Clean-up crews
Ongoing Customer Service Temporarily opening Joplin Office Demolition Permits Billing Issues Collection activity
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Critical –Organized Clean-up 6-11 to?
Re-establishing service Turning on systems that have been shut off Running new main Running new services
Financial loss to MGE Labor and material cost Loss of revenue Regulatory Issues Customer Perception
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Critical –Organized Clean-up 6-11 to?
Avoiding loss of customers in rebuilding phase Being responsive to rebuild time frames Help customers rebuild quickly and better---
MGE energy efficiency initiatives
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Crisis Management/Workforce Management cont’d
Placement of two MGE Supervisors 24 hours a day Construction and Maintenance Inspection and Service
Establish MGE contact for a solid path of communication FEMA Corp of Engineers City of Joplin
Ensure protection of undamaged facilities
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Crisis Management/Workforce Management cont’d
Fleet Servicing Requirements Regular vendor’s business destroyed Select new vendor
Ruined/flat tires numerous times daily Central Warehouse deliveries Provided Tetanus and Hepatitis
vaccinations to employees Counselors brought in for employees
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Mapping of Damage
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Record Keeping cont’d
Organize and Disperse Workforce Collect data of abandoned main and
services Timely entry of data in computer to
ensure accuracy Updating computer based mapping to
maintain accuracy
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Regulatory Compliance Issues
Most Code Compliance Requirements complete prior to tornado
Balance completed within required time frames MPSC Staff visited Joplin Service Center
occasionally to observe Overall Damage MGE’s progress
MPSC Annual Audit was postponed until January, 2012
Audit results indicated Zero Areas of Probable violations and four Areas of Concern
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Academy Sports-17th & Range Line
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Walgreen Drug Store20th & Range Line
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Chick-Fil-A-21st & Range Line
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The Home Depot20th & Range Line
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Multi-Unit Apartments-22nd & Connecticut
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Multi-Family Government Housing-15th & Michigan
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Church-21st & Indiana
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Dentist’s Office, Old St. John’s Hospital- 26th & Picher
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Dude’s Daylight Donuts/Cupcakes by Liz23rd & Main St.
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Edward Jones Investments21st & Connecticut Ave.
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7 Extreme Home Makeover Homes25th & Connor
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7 Extreme Home Makeover Homes25th & Connor
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Cunningham Park26th & Maiden Lane
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Cunningham Park26th & Maiden Lane
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Cunningham Park, Old St. John’s Hospital26th & Maiden Lane
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Old St. John’s Hospital26th & Maiden Lane
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Interim Mercy Hospital28th & Picher
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New Residential Home
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New Medical Offices-32nd & Maiden Lane
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LESSONS LEARNED
• Logistic Planning for Employees• Contacts for Vendors• Communication Capabilities • Navigation • Advance Coordination with Emergency
Responders