Comprehensive Mobile Calls Recording and Logging to Ensure Seamless Business Operations.Singtel’s Mobile Voice Recording (MVR) provides comprehensive mobile voice recording and call logging to help businesses fulfill regulatory requirements, compliance and improve customer service.

Singtel Business

Product FactsheetMobile Voice Recording (MVR)

Mobile Voice Recording (MVR)Businesses today rely increasingly on mobile technology for

daily correspondence. Relationship Managers (RMs) in

financial institutions for example are constantly using their

mobile phones to communicate with clients on the go. With

the rise in mobile communication traffic, managing and

archiving voice recordings is becoming a challenge.

With Singtel’s unique comprehensive MVR solution, you can

capture and record communication easily with minimal

service disruption.

Features

Call routing technology

• Network-based MVR service

• No conferencing required, calls are routed to the

customer through the logger directly

Convenient call log initiation

• Automatic activation of the recording session

Real-time voice capture

• No change to customer experience

Caller identification

• Preserved for user and client

• Recordings are tagged by Caller ID, date and time

for easy retrieval

Recordings database

• Backup can be performed though

• Singtel’s network or at customer premises

• Facilitates storage of recordings in voice loggers at

organisation’s own premises

Benefits

Compatibility

• Works on all mobile platforms

• Works with existing infrastructure

Cost savings

• Savings through network-based routing

• Substantial savings on voice traffic minutes

Seamless user experience

No noticeable call delays

No hardware or software required

Flexible integration

• Works with existing voice loggers

• If necessary, voice loggers can be purchased

separately

How It Works

Solution Comparison

Singtel Call Flow

Relationship Manager launches call to customer via Singtel MVR box

Singtel MVR boxcalls up customerSingtel MVR Box

No ConferenceInitiated

Relationship Manager

Customer

IN Network

Singtel SIM

WAN router

SIP LAN

PSTN

Singtel Mobile

Network-basedMVR platform

Service enablers IN network routes calls for

specific subscriber

Application services

Provisioning services

Enhanced SIP services

Secure enterprise connectivityi.e. Meg@pop

Real-time RTP feed (SIPREC)

Managed services Storage services

Playback services

Archival services

Logger

* Available in phase 2 to be released in 2013

Other solution Singtel network based solution (phase 1)

Recording technology 3-way conference calling Network-based routing

Additional mobile call charges Doubled for all calls No extra call charges

Outbound roaming Yes (might not work on some telco networks) Yes* (works on all telco networks)

Inbound roaming Yes (might not work on some telco networks) Yes (works on all telco networks)

Redundancy measures Application based failover Server based failover (no installation of apps needed)

Call experience Significant delay for inbound calls No delay (normal mobile call experience)

Copyright © 2015 Singapore Telecommunications Ltd (CRN:199201624D). All rights reserved.All other trademarks mentioned in this document are the property of their respective owners.

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g-singtelemm@singtel.com Contact your Account ManagerFor more information

AwardsAegis Graham Bell Awards 2014Innovation in Telecom Network Infrastructure

Asia Communications AwardsBest Enterprise Service – Connectivity-aaS (2013)Best SME Service – myBusiness (2013)Project of the Year – G-Cloud (2014)

Computerworld SG Customer Care AwardsTelecommunication Services (2008 - 2014)Cloud Services (2012, 2013)Systems Integration Services (2014)

Frost & Sullivan APAC ICT Awards 2013Data Communications Service Provider of the Year (2013)ASEAN LTE Service Provider of the Year (2014)

IDC Innovation Awards 2013Service Provider of the Future

Telecom Asia Awards 2012Best Asian Telephone CarrierBest Regional Mobile Group

About SingtelSingtel is Asia's leading communications group providing a portfolio of services including voice and data solutions over fixed, wireless and Internet platforms as well as infocomm technology and pay TV. The Group has presence in Asia, Australia and Africa with over 500 million mobile customers in 25 countries, including Bangladesh, India, Indonesia, the Philippines and Thailand. It also has a vast network of offices throughout Asia Pacific, Europe and the United States.