Compliance Training: Key Strategies

to Get Your Employees More

Engaged.

BIZLIBRARY.COM

Chris Osborn

Vice President of Marketing

cosborn@bizlibrary.com

@chrisosbornstl

Jessica Batz

Marketing Specialist

jbatz@bizlibrary.com

@jessbatz

@BizLibrary

Resource for Online, On-Demand Training Solutions

6,000+ Courses. 25 Topic Areas.

Unlimited Access.

Improve your employees' performance with the

largest and fastest-growing library of on-demand

training videos and eLearning courses today!

In my organization

compliance training is

usually considered ….

a. A cost of business

b. An important part of

our overall employee

development program

c. Nap time

Compliance training is

aligned with our

organizations goals.

a. Strongly agree

b. Agree

c. Neither agree nor disagree

d. Disagree

e. Strongly disagree

What You’ll Learn:

1. Identify employee

development oriented goals for

compliance training.

2. Metrics and measurements for

success that move beyond

completion and attendance.

3. Choosing compliance training

content.

4. Effectively marketing compliance training to employees to improve their

engagement level.

Your time is limited, so don't

waste it living someone else's

life. Don't be trapped by

dogma which is living with the

results of other people's

thinking.

Steve Jobs. Stanford University Commencement Address, 2005

TOP 10 THINGS COMPANIES DO WRONG

WHEN THEY CONDUCT HARASSMENT

PREVENTION TRAINING.

10. They call it – harassment prevention training.

9.Lawyers usually write it.

8. Lawyers usually deliver it.

7. Treat it as nothing more than a cost of doing

business.

6. Mention the US Supreme Court too many

times.

5. Fail to make clear connections between the

content and the actual workplace.

4. Focus on management and high level

organizational benefits too much.

3. Use it as punishment when somebody makes

a mistake.

2. Select really boring and out-of-date content.

1.Do not identify the true employee facing

benefits of effective training.

BIZLIBRARY.COM

EEOC reported that it secured more

than $38.6 million in monetary benefits

for individuals.

The average single claimant lawsuit

results in defense costs of $250,000 and a

jury verdict of $200,000.

$38.6

million

The EEOC received 99,022

complaints in FY2013. 93,727

• Change or to modify

workplace behaviors

• Develop, foster and

encourage a set of values

to prevent and respond to

incidents.

AB 1825

Complete and Repeat

What are the business

goals for our

compliance training?

Are there other goals

we can identify that

might actually improve

our organization’s

overall performance?

BUSINESS OBJECTIVES AND

GOALS

• Risk management

• Improve productivity

• Increase retention

• Reduce workplace conflict

• Improve communication

• Cross-cultural awareness

• Increase profits

• Reduce costs

What we need and what we

will apply…

• Multi-cultural

awareness

• Communications

skills

• Problem solving

• Emotional

intelligence

• Diversity awareness

and sensitivity

• Working across generations

WHAT YOUR MANAGERS

NEED TO KNOW…

Legal responsibilities as a manager.

Employment laws, practices and regulations.

• Sexual harassment

• Disability

• Substance abuse

• Privacy

• FMLA

• Workplace violence

CHECK OUT BIZLIBRARY’S NEW SERIES

HR LAW FOR MANAGERS!

ELEMENTS OF A

LEARNING CULTURE

1. Holistic thinking

2. Integrated learning

3. Capacity for

change and

improvement

4. Focus on

collaboration

5. Personal

commitment

Vision of Success

• Organizational

• Individual

Focus on Your Employees

• I’d like everyone to respect my

work and not worry about my age.

• My co-workers show everyone respect and treat everyone fairly.

• The shop floor is safe for me and

for everyone, because we know how to work safely around the machinery, and we know how to recognize hazardous conditions before accidents occur.

• I know what to do if I see a

potentially dangerous situation.

• I know who I can talk to if I see inappropriate behavior.

Specific

Measurable

Attainable

Relevant

Timely

Standard Learning Objectives Employee Focused

Understand the law of harassment

and discrimination.

Explain and demonstrate

behaviors that contribute to a

productive and safe work

environment for everyone.

Learn how managers and

supervisors can be held

individually liable for employee

claims of a hostile work

environment or other form of

sexual harassment.

Show how we can help each

other feel valued as contributors to

organizational success.

Know the elements of affirmative

defenses.

Provide behavior-based guidelines

each employee can use to make

fellow employees feel welcome

and comfortable.

Which set of learning objectives are more likely to make

your employees feel engaged about the training?

METRICS

• Where are you now?

• How do you know?

• Can you measure it?

• Where are you going?

Goal: Improve employee

productivity in 12 months

How do you currently measure employee

productivity?

Unit of service

Hours per product

Working hours in frontline service

2 hour workplace

harassment

course

6 months before program

• Productivity

measurement

• Number of harassment

incidents reported

• Number handled by

HR

6 months after program

• Productivity

measurement

• Number of

harassment

incidents reported

• Number handled by

HR

SELECTING CONTENT AND

COURSEWARE

• Identify organizational needs and goals

• Try out the content

• Determine delivery

• Track and measure

• Communicate

MARKETING AND

COMMUNICATION

• Target your message

• Explain the value

• WIIFM – what’s in it for me?

• Set expectations

BIZLIBRARY.COM

Message Purpose Method Timing Metric Owner Target Audience

Launch of

Workplace Violence Awareness

Inform Article in

company daily e-news

Pre-launch Awareness

survey results great 60% of employees

Kim All employees

Persuade Testimonials from HR Leaders

and Program Participants

Launch Enrollment at 85%

Kim

Remind Participant testimonials

Monthly Kim All employees

Sample Marketing Plan

Marketing Messages

Explain what the

employees GAIN

personally and

professionally from the

training.

Show the specific

benefits of applying

what you teach to

employees’ day-to-day

performance.

BIZLIBRARY.COM

BIZLIBRARY.COM

Course Title: Employee Awareness

Series: Violence in the

Workplace (2014 Edition)

Course Title: HR Law for Managers

ADA

FSLA

FMLA

BIZLIBRARY.COM

Free trial of the BizLibrary Collection

or Demo of Technology Solutions

6,000+ Courses. 25 Topic Areas.

Unlimited Access.

Improve your employees' performance with the

largest and fastest-growing library of on-demand

training videos and eLearning courses today!