Complaints Procedures – Napier Parking Ltd.

I am not satisfied with the outcome of my appeal what are my options now?

An appeal has been rejected because we believe that the Terms and Conditions of Parking for the facility where you were

parked were breached. We will have rejected an appeal based on the information provided and the evidence that our

company holds in relation to the case.

You now have the option to pay the charge in full and final settlement as specified in the appeal rejection letter; the

amount offered will normally be a discounted amount and will only be available for a set period of time, normally 14 days.

The amount offered and the time period will be detailed clearly in the letter you have received.

If you are not satisfied with the outcome of your appeal you cannot appeal again, however you can make a written

complaint against the decision by writing to our Complaints Department. Guidance on how to do this is contained below.

To make a complaint you will need to write to:

The Complaints Department

Napier Parking Ltd

Unit C, Hurst Barns

Hurst Lane, Privett

Alton, GU34 3PL

If you intend to make a complaint it must be received no later than 10 days from the date of our appeal rejection

letter. Your complaint will be given full consideration, but please be aware that at this stage it is unlikely that we

will cancel the Fixed Charge Notice unless new evidence or circumstances are provided.

You will need to provide your name, address, contact telephone number, fixed charge notice number and your vehicle

registration mark.

I wish to complain against another service that I have received from Napier Parking Ltd how do I do this?

You will need to write to the Complaints Department as detailed above. Please provide as much information as possible in

relation to your case. It is important to include your information and address so that we can respond to your complaint. We

aim to answer all complaints within 14 days from receipt.