complaint letter comments
TRANSCRIPT
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7/30/2019 Complaint Letter Comments
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Ashton Jordan
9201 University City Blvd
Charlotte, NC 28223
704-771-3559
February 1st, 2013
To: Harris Teeter Corporate Office and Store 045, Management
Dear Sirs and Madams:
After receiving only disrespectful customer service on my last visit at your store, I
felt writing this letter was my only option. I have been a Harris Teeter customer for
over five years now. The selection of deli products you provide keeps me from
shopping from competitors close by. However, on January 29th, 2013 my visit was
by far the worst shopping experience I have ever endured. I work everyday from2PM to 10:30PM. After work is when I like to go grocery shopping, and usually takes
only 10 minutes to finish my transaction.
At Store 045, it states that the store closes at 11:00 PM. I arrived at Harris Teeter
around 10:40 only to pick up a few items. Around 10:50 I was confronted by an
employee speaking only with attitude. He simply told me,Store closes in 10
minutes, hurry up. I was really startled by the approach, and I could tell it really
upset my brother as well. I continued to finish my order, and picked up the last item
I needed. Once again the same employee came up to me and this time yelled, We
are closing, either come check out, or leave. This time I was furious by the
disrespect I received not by an adult but by a teenager that had to be about 16 years
old. When I approached the check out line, I stood there for about two minutes
before the employee came up rolled his eyes, and started to check out my order. Icontinued to bite my tongue, and just tried and get out of the store. I own a dog and
paper bags make my life easier with cleaning his messes. I asked Carl the cashier if
he would mind putting my groceries in paper bags. He responded Seriously? He
picked up paper bags and just threw everything in them, not thinking about the
items. I was so fed up, I asked for the manager after my order. As he approached me,
I told him exactly what happened and the rude gestures Carl expressed to me. All I
got for a response was Sir, were closing. Your more than welcome to come back
tomorrow.
I never did go back to the store, and I never did call back the store manager. I can
say with no regrets that my last visit to Harris Teeter will forever be my last. The
disrespectful customer service, followed by the laissez-faire attitude by the manager
shows me that Harris Teeter does not take their customers first. I will now shop atone of your competitors who WILL show tremendous customer service.
Sincerely,
Ashton Jordan
Comment [AP1]: Do you usually shopping experiences?
Comment [AP2]: I like how youv
the primary grievance here. While know exactly what it is, we know th
up more time than needed.
Comment [AP3]: Try to be more sWhile I get you mean this in the ne
way, attitude is a very ambiguous
Comment [AP4]: I like the details
specific and clear. But is there a wa
make this more succinct?
Comment [AP5]: This is redunda
Comment [AP6]: Not sure this is
use of this term.
Comment [AP7]: Maybe the wordwould be more to the point. Also, w
all caps here. Im not seeing the rheadvantage of basically yelling at yo
audience here.
mailto:[email protected]:[email protected]:[email protected] -
7/30/2019 Complaint Letter Comments
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Ashton,
I think this letter is a successful one and if you sent it to your audience, I think you
would get a positive response. I am still missing your analysis to this letter, and even
after two email requests, I still do not have an analysis from you. So, I cant award
you full credit for half an assignment.