competency assessment - whitehat communications · competency assessment, the laboratory has a plan...
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cap.org v. #
Competency
Assessment
Is Your Lab’s Competency Assessment
a Competent Assessment? Presented by:
Jean Ball MBA, MT(HHS), MLT(ASCP)
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Oh…the places we’ve been…
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Oh…the things we’ve seen…
©2014 College of American Pathologists. All rights reserved.
CONTROL PANEL…FOR A TOILET
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Objectives
• Define competency, training, education and know
the differences
• Establish appropriate “Test Systems”
• Explain CAP’s requirements for who can assess and
how assessments need to be documented
©2014 College of American Pathologists. All rights reserved.
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Two things to know…
• Do you produce quality results?
• Do your people know what they are doing?
©2014 College of American Pathologists. All rights reserved.
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Do you produce quality results?
QC
QM/QI/PI/XYZ
Calibration/AMR
Comparisons
QMS
Audits
Maintenance, Temperature monitoring, Etc,
Etc!
©2014 College of American Pathologists. All rights reserved.
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Do your people know what they are doing?
Training
Proficiency Testing
Competency Assessment
Continuing Education
©2014 College of American Pathologists. All rights reserved.
If it’s not
documented, it
didn’t happen!
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First…Do you know what Competency
Assessment is? And what it isn’t?
• What is Training?
• What is Competency Assessment?
• What is Continuing Education?
©2014 College of American Pathologists. All rights reserved.
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©2014 College of American Pathologists. All rights reserved.
What Are the Requirements?
• GEN.55500 = The competency of each person
performing patient testing to perform his/her
assigned duties is assessed.
• Evidence of Compliance:
o Records of competency assessment for new
and existing employees reflecting the specific
skills assessed, the method of evaluation.
o Written Procedure defining the method and
frequency of competency assessments
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What is a Test System?
• A TEST SYSTEM is the process that includes
pre-analytic, analytic, and post-analytic
steps used to produce a test result or set of
results. A test system may be manual,
automated, multi-channel or single use and
can include reagents, components,
equipment or instruments required to
produce results.
©2014 College of American Pathologists. All rights reserved.
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Who has to perform Competency Assessment?
• A laboratory must evaluate and document
the competency of all testing personnel for
each test system.
Any personnel whose work is part of the
testing process (includes pre-analytical!)
Identify which test systems each person
uses
©2014 College of American Pathologists. All rights reserved.
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FAQs….
• Do I have to do competency assessment on
non-laboratory employees?
• Answer = If they are performing testing, they
need to know what they are doing SO….
• Yes, they need to have competency
assessment.
©2014 College of American Pathologists. All rights reserved.
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How do you document Competency for all
those test systems?!?!?
o Three kinds of programs:
−Home grown
−Commercially available
−Hybrid
©2014 College of American Pathologists. All rights reserved.
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©2014 College of American Pathologists. All rights reserved.
Home Grown
• This is okay…if it’s comprehensive
and trackable.
− Quizzes
− Observation
− Record review
− Demonstration
− Trouble-shooting
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Commercially available
• The CAP Competency Assessment Program
o Over 150 automated test systems
o Customizable
o Affordable/Time Saver
o Format for documentation
o Must be supplemented by direct observations
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©2014 College of American Pathologists. All rights reserved.
WHAT must be assessed?
o Direct observations − Maintenance − Test performance
o Monitoring test results,
o Review of QC, PT and Maintenance
o Unknowns (proficiency testing or blind samples)
o Troubleshooting
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Don’t forget Morphologic Consistency!
• It’s part of your Competency Assessment
• Criteria for acceptability
• Use it as “Blind Sampling”
©2014 College of American Pathologists. All rights reserved.
Include
normal
as well as
abnormal
elements
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Here’s a TIP for you!
• Documentation of these elements, including
observation of test performance, results
reporting, instrument maintenance, review of
worksheets, recording QC, performance of
PT, and demonstration of taking appropriate
corrective actions are examples of daily
activities that can be used to demonstrate
competency.
©2014 College of American Pathologists. All rights reserved.
Daily activities
– use them!
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FAQs…
• Do I have to observe EVERY
employee?
• Answer = Depends. If they are
performing NON-WAIVED testing, Yes.
• If they are performing Waived, then
you can CHOOSE to or NOT.
©2014 College of American Pathologists. All rights reserved.
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WHO can assess competency?
• High Complexity
o Technical Supervisor but can delegate to
General Supervisor
• Moderate Complexity
o Must qualify as a Technical Consultant under
CLIA
• Waived Complexity
©2014 College of American Pathologists. All rights reserved.
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Non-Waived vs. Waived
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So, how do you KNOW if a test is Waived or
Non-Waived?
FDA website
Kit box or insert
Manufacturer website
Call manufacturer
©2014 College of American Pathologists. All rights reserved.
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What’s the difference?
• Non-Waived:
ALL of the Big Six
Proficiency Testing
Record review
Test results
Worksheets, QC, PT,
Maintenance
Observation
Testing
Maintenance
Problem Solving Skills
• Waived:
Pick what you want!
©2014 College of American Pathologists. All rights reserved.
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©2014 College of American Pathologists. All rights reserved.
WHEN must competency be assessed?
• The ability of each person to perform the
duties assigned must be assessed
following training before the person
performs patient testing.
• Thereafter, during the first year of an
individual's duties, competency must be
assessed at least semiannually.
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FAQs…
• If I assess the employee at the end of
training, that counts as one of my semiannual
competencies for that first year…right?
• Answer = NO. Does not count.
©2014 College of American Pathologists. All rights reserved.
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©2014 College of American Pathologists. All rights reserved.
Question for YOU…
• What do you consider “passing” for
competency assessment?
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Don’t forget….
• GEN.57000 = If an employee fails to
demonstrate satisfactory performance on the
competency assessment, the laboratory has
a plan of corrective action to retrain and
reassess the employee's competency.
• Evidence of Compliance:
o Records of corrective action to include
evidence of retraining and reassessment
of competency
o Policy that states when and how for
retraining
©2014 College of American Pathologists. All rights reserved.
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©2014 College of American Pathologists. All rights reserved.
Requirements - POC
POC.06875 Competency Assessment – Waived Testing
There is a written program to ensure that each person
performing waived testing maintains satisfactory levels
of competence.
POC.06910 Competency Assessment – Non-waived
Testing
There is a written program to ensure that each person
performing non-waived testing maintains satisfactory
levels of competence.
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RECAP…
• Did we master all of
the objectives?
• WHO?
• WHAT?
• WHEN?
• HOW?
.
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One more requirement…
• GEN.55525 Performance Assessment of
Supervisors/Consultants
o The performance of section directors/technical
supervisors, general supervisors, and technical
consultants is assessed and satisfactory.
o Evidence of Compliance
− Job Descriptions that list regulatory
responsibilities AND
−Records of performance assessment
• (HINT…marry this assessment up with your Delegation of Duties)
©2014 College of American Pathologists. All rights reserved.
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QUESTIONS?
• Please feel free to type in your
questions in “Chat”
• You can also phone in and pose your
questions…remember to use your code…
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Thank You!
…To all the laboratorians who work tirelessly to provide the best testing possible daily. No one understands, except another laboratory professional, how much goes into ensuring those quality results. From those who do know, on behalf of your patients…THANK YOU!
©2014 College of American Pathologists. All rights reserved.
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