Jim Link, Chief HR OfficerRandstad North America

Competencies Necessary for HR Professionals

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agenda

• From there to here

• State of the union

• Core HR competencies

• Best kept secrets

• Career pathing

• Professional development/tools and resources

• Q&A

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Jim LinkChief HR Officer, Randstad North America

www.randstadusa.com/workforce360

@JimLinkHR

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my story

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state of the union

The shape of organizations Hierarchical Networks

Sourcing talent Local Global

The possibilities of technology Limited influenceMany new possibilities created by technology, with big speed of change

Expectations of work You mainly work for the moneyPeople are looking for a sense of purpose in work

Can work be fun? A division between work and fun Work should be fun

The changing generations Baby Boomers and Gen X Gen Y and Gen Z

The connection between growth and the size of organizations

Growth of the business and growth of the organization are connected

You can grow while your organization stays small

Change and innovation processes Big transformation programsMany small experiments and incremental change

Source: HR Trend Institute

To…

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% all human resources job categories are projected to

grow between 2008 and 2018 -- much faster than

most occupations

Source: Bureau of Labor Statistics

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state of the union

Data-driven HR –predicative analytics

Engagement still top priority

HR delivers brand value

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HR is at the heart of organizations, connecting People AND Business

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CORE COMPETENCIES

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Think global

GettingPeople onYour Side

Core compentencies: building blocks to success

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think global

A culturally aware and knowledgeable

mindset is crucial to a successful HR

career

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be adaptable

A successful HR professional should be open-minded and accepting of change or opposing perspectives.

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perspective

Shifting your stance changes you.

You take the same set of facts…

shift the vantage point…

and everything looks different.

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strategic thinking

Random

Intuitive

Holistic

Synthesizing

Subjective

Looks at Wholes

RIGHT BRAIN

Logical

Sequential

Rational

Analytical

Objective

Looks at Parts

LEFT BRAIN

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manage risk

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getting peopleon your side

18 Source: SHRM

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world league HR competency framework

leadership

building organizations & developing people

partnering with business leaders &

employees

decisive judgment

business acumen

curiouscourage to challenge

HR intelligence

performance & reward

employee relations &

engagement

organization design &

development

talent management

business essentials

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best kept secrets

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data analysis

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sales

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marketing and communications

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technology

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organizational development

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administrative support

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employee relations

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career pathing

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finance

Mergers and acquisitions

Incentive compensation

Org design

Project management

MARKETING

technology

HRIS

assessments

Labor relations

experiences

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professional development

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“Unless you’re the lead dog, the

scenery never changes.”

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learn your company’s business

know the numbers of the business better than the business leaders

Understand how your product is

produced

Revenue performance

Profit performance

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know your company’s people

be the walking database of employees and culture

Actively manage performance

Actively prescribe development

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own your expertise

Pigeonholing only occurs when you’ve shown you can do nothing else

Recruiting

Employmentlaw

Selection OnboardingComp &benefits

Analytics HRIS OD/Learning

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Professional development for HR

exposure to other functions

specialassignments

Network with peers beyond getting a job

Get a mentor/be a mentor

Volunteer/boards

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most important factors in obtaining next HR job

28%

29%

31%

42%

44%

53%

61%

0% 10% 20% 30% 40% 50% 60% 70%

Source: SHRM

Strategic/critical thinking skills

Leadership skills

Interpersonal communication skills

Work experiences in HR

HR generalist experience

HRCI certification (PHR, SPHR and/or GPHR)

Business acumen

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• SHRM Certified Professional (SHRM-CP) – for early and mid-career

• SHRM Senior Certified Professional (SHRM-SCP) - for senior level practitioners

certifications and training

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mastery

HR pros haven’t

simply practiced their

vocation or

profession…

They’ve mastered it!

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Leadership is the capacity to translate vision…

Leadership is the capacity to translate vision into reality.

– Warren Bennis

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final thoughts

The climate, practices and competitive environment for organizations are changing radically

Understand the generational

composition of your global workforce

Be a human resource innovator

and integrator

Be a technology champion

Develop your business acumen

Be aware of all different areas within

HR – master competencies

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THANK YOU