competence how do we know when we get there? susan thomas art ma polqm quality forum october 2013
TRANSCRIPT
COMPETENCE
HOW DO WE KNOW WHEN WE GET THERE?
SUSAN THOMAS ART MA
POLQM QUALITY FORUM
OCTOBER 2013
COMPETENCE
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OBJECTIVES
Definition of Competence
The Learning Model
Assessment Levels
Assessment Tools
COMPETENCE
DEVELOP OVER TIMEKnowledge
Training
Experience
Competence
LEARNING ORGANIZATIONS ARE HIGH IN COMPETENCE
COMPETENCE
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FUNDAMENTAL TO PROFESSIONALISM
KNOWLEDGE, SKILLS AND …
Abilities or Attitudes
Synergy
COMPETENCE IS …
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THE WHAT …
WHERE …
WHEN …
WHY …HOW …
THE LEARNING MODEL
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THE CONSCIOUS COMPETENCE LEARNING MODEL
1. UNCONSCIOUS INCOMPETENCE
2. CONSCIOUS INCOMPETENCE
3. CONSCIOUS COMPETENCE
4. UNCONSCIOUS COMPETENCE
5. COMPLACENCY
ASSESSMENT LEVELS
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ASSUMPTIONS:
EXPECTATIONS DEFINED/ MEASUREABLE
TRAINING FACILITATES COMPETENCE
COMMITMENT TO SELF ASSESSMENT, SELF-DIRECTED
LEARNING AND NEW SKILLS DEVELOPMENT
ASSESSMENT LEVELS
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NOVICE
RULE-BASED BEHAVIOUR
SELF ASSESSMENT/COMPETENCE ASSESSMENT
BASED ON CONFORMING TO RULES
ASSESSMENT LEVELS
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EXPERIENCED BEGINNER
INCORPORATES CONTEXT, ENVIRONMENT, LIMITED
EXPERIENCE, SITUATIONAL LEARNING
CONCERNED ABOUT LOOKING STUPID/MAKING
MISTAKES
COULD BE DEEMED ‘MARGINALLY’ COMPETENT
ASSESSMENT LEVELS
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INITIAL COMPETENCE
FOCUSES ON PROCESS AND TASKS
HEAVY CONSCIOUS INVOLVEMENT
ASSESSMENT LEVELS
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PROFICIENT
PERCEIVES SYSTEM AS A WHOLE
SYNERGY
INCORPORATES CRITICAL THINKING, PROBLEM
SOLVING; INTEGRATES JUDGEMENT
ASSESSMENT LEVELS
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NOVICEEXPERIENCED BEGINNER
INITIAL COMPETENCEPROFICIENCY
EACH STAGE HAS ITS OWN COMPETENCE OBJECTIVES
ASSESSMENT TOOLS
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FOR ASSESSMENT AND REASSESSMENT
MEASURE OBJECTIVES ACROSS FULL
SCOPE OF EXPECTATIONS…KNOWLEDGE, SKILLS,
ABILITIES
USE ACTION WORDS
NOT JUST TASKS
ASSESSMENT TOOLS
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CSLI GP-21 Policies, Processes and Procedures for Competence Assessment and Re-assessment
KNOWLEDGE TRAINING EXPERIENCE COMPETENCE
ASSESSMENT TOOLS
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QUIZZING – VERBAL AND WRITTEN
THEORY
TECHNIQUE/SKILLS
INTERPRETATION
PROBLEM-SOLVING/CRITICAL THINKING
INTERPERSONAL SKILLS
SAFETY/QUALITY/ENVIRONMENT/SYSTEM
ASSESSMENT TOOLS
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DIRECT OBSERVATION CHECKLIST
LEARNER, TRAINER, ASSESSOR
EXPLICIT BEHAVIOR-ORIENTED OBJECTIVES
MEASURABLE
SAFETY
ASSESSMENT TOOLS
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MONITORING RESULTS, REPORTS, RECORDS, RESPONSE TO ISSUES
QC, EPT
RE-TESTING OR BLIND SAMPLES
NON-CONFORMIING EVENTS
MAINTENANCE RECORDS
SUMMARY
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WHAT? WHERE? WHEN? WHY? HOW?
IT’S A LOT OF WORK TO DO RIGHT …
BUT COMPETENCE ASSESSMENT IS
A KEY DRIVER OF QUALITY!
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THANK YOU!