COLL

EGE

STU

DEN

T

EDU

CATE

NO

TEB

OO

K

LESS

ON

DEV

ELO

PMEN

T

PRO

FSSO

R

MA

RK

ETIN

GCO

ACH

ING

SEM

ESTE

R

CURRICULUM

COMMUNITY

EXAMSKILLS

PROCESS

ONLINEKNOWLEDGERESEARCH

EXCELLENCE

POTENTIAL

INTEGRITY

DIVERSITYSPECIALISTORIENTATIOND

EGR

EE

LEARN

ACHIEVEGRADUATIONID

EAS

REG

ISTR

ATIO

N PLA

NN

ING

STU

DIE

S

STUDENT HANDBOOKACADEMIC YEAR 2019-2020

EXPE

RIE

NCE

CURRICULUM

COLLEGE TRAINING LANGUAGE

BUSINESSEXCELLENCE

POTENTIAL

INTEGRITY

BOOKPROCESS DIVERSITY

COM

PETE

NCE

ORIENTATION DIP

LOM

A

VALU

ES

BA

CHEL

OR

ENG

INEE

TIN

G

IDEA

S

STU

DY

SCH

OO

L

SKIL

LS

INFO

RM

ATIO

N

AVIA

TIO

N

EXPE

RT

OCC

UPA

TIO

N

EXPE

RIE

NCE

INST

RU

CTO

R

GOALS EDU

CATI

ON

Table of Contents1 Summary of Key Information 11.1 President’s Welcome 11.2 Using this Handbook 31.2.1 Aviation Students Special Requirements 41.3 College History 41.4 Vision, Mission and Core Values 41.5 Quality Policy 51.6 ACK Website, Intranet and Social Media 51.6.1 ACK Website 51.6.2 ACK Prospectus 51.6.3 ACK Portal 61.6.4 Social Media 61.6.5 Mobile Safety Tips 61.7 International Partnerships 61.8 College Services 71.8.1 Academic 71.8.2 ACK International Affairs 71.8.3 Student Support 81.8.4 Admissions and Registration 91.8.5 Student Identification Cards 91.8.6 Provision of Information to College 91.8.6.1 Social Allowance Information 91.8.7 Student Lockers 101.8.8 IT and Wireless Internet 101.8.8.1 IT Resources 101.8.8.2 Use of IDs and Passwords 101.8.8.3 Password Rules 111.8.8.4 Campus Wireless 111.8.8.5 Students Online Learning 111.8.8.6 ACK MyPrint 111.8.8.7 Backing Up 121.8.8.8 IT Helpdesk 121.8.8.9 CCTV 121.8.9 Library 121.8.10 Occupational Health and Safety 131.8.11 Social Responsibility 14

1.8.12 ACK Award Program 141.8.13 Student Council 151.8.14 Bookstore 151.8.15 Cafeterias 151.8.16 Sports and Recreation Facilities 151.8.17 Parking and Gate Pass 151.8.18 ATM and Mobile Recharge Services 161.9 Segregation 171.10 Security 171.11 Learning Differences and Disability Support 171.12 Student Records Privacy 171.13 Email as an Official Communication Channel 181.14 Rights and Responsibilities of Students 181.14.1 Student Rights 181.14.2 Discrimination-free Campus 181.14.3 Student Responsibilities 191.14.4 Student Evaluation Surveys 191.15 ACK Alumni and Career Placement Center 191.15.1 ACK Alumni Mission 191.15.2 ACK Alumni Relations 201.15.3 Career Placement 201.15.4 ACK Flag around the World 201.15.5 ACK Alumni Card 201.15.6 Contact Information for the Alumni Center 212 ACK Calendar & Key Dates 222.1 ACK Academic Calendar 222.2 Admissions and Registration Key Dates 233 Programs of Study 253.1 English Language Program 253.2 School of Engineering 253.2.1 Mathematics Department 263.3 School of Business 263.4 Aviation Department 283.5 Internships 304 Deanship of Admission and Registration 314.1 Application and Admission Process 314.1.1 Application Process 314.1.2 Credit Transfer (CT) 32

4.1.3 Admission Process and Requirements 334.1.4 Disclosure of Medical Conditions 334.2 Initial Enrolment and Registration 344.2.1 Approval of Application and Offer 344.2.2 Registration (Enrolment) 344.2.3 Orientation 344.3 Tuition Fees, Scholarships and Refunds 354.3.1 Tuition Fees 354.3.2 Student Scholarships - PUC 354.3.3 Student Scholarships- Other Non-PUC Scholarships 354.3.4 ACK Academic Scholarships 364.3.5 ACK Bursaries (Financial Aid towards tuition fees) 364.4 Student Refunds 364.5 Student Results and Registration 374.6 Student Academic Load, Leave of Absence and Withdrawal 374.6.1 Student Academic Load 374.6.2 Leave of Absence 384.6.3 Student Withdrawal 394.7 Change of Program (Major) 424.8 Access to Student Records 444.9 Graduation and Conferral Policy 445 Student Affairs 465.1 Role of the Student Affairs Department 465.1.1 Student Orientation 465.1.2 Excused Absence Reports 475.1.3 Student Complaints 475.1.4 Lost and Found 485.1.5 Seminars 485.1.6 Guest Speakers 485.2 Student Life Unit 495.2.1 Sport Teams 495.2.2 Student Clubs 495.2.3 Events 515.3 Student Support Center 515.3.1 Learning Disabilities, Sensory and Mobility Disorders 515.3.2 Psychological Counseling and Therapy 525.4 Student Publications 526 Key Policies 53

6.1 Student Academic Load Policy (ACK.PL.VPAC.27) 53 6.2 Academic Progression, Warning and Probation Policy 53 (ACK.PL.VPAC.06) 6.3 Grading Policy (ACK. PL.VPAC.05) 53 6.4 Student Attendance Policy and Procedure (ACK.PLR.VPAC.01) 536.5 Withdrawal Policy (ACK.PL.AR.212) 536.6 Student Code of Conduct Policy and Procedure (ACK.PLR.SA.01) 536.7 Code of Academic Integrity Policy and Procedure 53 (ACK.PLR.VPAC.09)6.8 Student Welfare and Grievance Policy and Procedure 53 (ACK.PLR.VPAC.13) 6.9 Student Assessment Appeals Policy and Procedure 53 (ACK.PLR.VPAC.14) 6.10 Change of Program (Major) Policy (ACK.PL.AR.221) 536.11 Leave of Absence Policy (ACK.PL.AR.205) 536.12 Readmissions Policy (ACK.PL.AR.102) 537 List of Student Related Policies and Procedures 54

6

7

1

1 About ACK1.1 President’s WelcomeBased on Mr. Abdullah A. Al-Sharhan and the Board of Trustees philosophy “Enabling Human Potential within a Culture of Care”, the Australian College of Kuwait was established amongst the first private higher educational institutions in Kuwait. It has evolved to become one of the leading educational institutions, contributing to the development of the human capital required by Kuwait`s growing economy and development.

ACK provides internationally recognized and accredited experiential education and training in Engineering, Business and Aviation as well as English as a means for communication. Remedial courses are offered to students who do not receive direct entry into ACK Diploma Programs. Bridging programs are offered to Diploma graduates wishing to continue toward a Bachelor’s Programs.

ACK programs have been validated by partners in Australia, Canada and Denmark. In addition, the School of Engineering programs are accredited by Engineers Australia (EA) and in turn the recognition of separate International Agencies in five other countries. The School of Business has received accreditation for all Diploma and Bachelor programs from the Accreditation Council for Business Schools and Programs (ACBSP).

ACK focuses on core aspects that enhance employability such as teamwork, communication, planning, critical thinking, problem solving and active citizenship. As a result, ACK is distinguished by its commitment to provide students not only with required knowledge in their field of study but equally the skills and wider attributes to be effective within the workplace from day one. Through an Industrial Advisory Board; ACK is engaged in ongoing communication with local business and industry leaders to ensure that the curriculum and teaching methods at the College meet the current and projected needs of our graduates to pursue their careers.

ACK’s priority as stated in its mission, is to provide “a learning environment that is conducive, supportive and inspiring, in which innovation and lifelong learning by students are fostered.” Academic and Career Advisory staff are always available to assist and guide students with any matters relating to their studies and future career. At the same time, the Student Affairs staff support students with any non-academic challenges. All our faculty members have themselves experienced life as an undergraduate. They therefore know the anxieties and uncertainties associated with the transition to post-secondary and self-managed learning.

2

Learning at ACK emphasizes a ”hands on” approach. Experiential learning is utilized across all programs and at all levels of study. Faculty and Internship Coordinators liaise closely with local employers to place students in internship positions best suited for their future career. During the placement, ongoing contact is maintained to ensure the internship is rewarding for the student and would provide first-hand insight into his/her professional future after graduation.

Moreover; the Project Based Learning (PBL) Center is the focal point for faculty to guide students through a combination of theory and applied learning. The culmination for each student is a major graduation project involving research into an industry scenario and development of a theoretical model and applied design.

Exhibitions are held at the end of each semester so that students can showcase their work and graduation projects to industry and community leaders. Similarly, the Center for Innovation and Entrepreneurship provides a forum for students to develop and present feasibility studies and business plans to faculty and local business leaders.

In addition to study, ACK offers a wide range of non-academic programs for students including sport, art, public speaking, music and other club activities. The College also offers an ACK Award for students who commit themselves to a mentored program of personal goal-setting and progress review.

Also, it is worth mentioning that ACK graduates from various Bachelor's Programs are eligible to pursue their post graduate studies to obtain Higher Degrees through the College’s international networks.

ACK is extremely proud of the success stories associated with many of its graduates who have progressed along their career pathways either as employees in management positions or as entrepreneurs and as self-employed.

ACK since its inception has been the alma mater for thousands of young people seeking a tertiary qualification as a springboard toward their future career.

I invite you to join our ACK family.

Professor Isam ZabalawiPresident

3

1.2 Using this HandbookThe ACK Student Handbook contains important information to help students. It is therefore expected that all students will become familiar with the contents that may directly impact any part of their association with the College.

The list of Policies and Procedures in Section 7 of this Student Handbook includes an Arabic translation for the convenience of new students and other users.

The Handbook is intended to be as comprehensive as possible and therefore at any time students should use the index to locate specific information. There may, from time to time, be other information that is necessary for circulation and therefore students should check their ACK email accounts at least once every day. Email is the official means of communication for all students; however, at times, announcements are also communicated through other mediums such as the Website and Social Media.

When making decisions regarding any aspect of a student’s association with ACK, it will be assumed that all students have read the Student Handbook as well as all Policies and Procedures on the Student Portal and any emails forwarded to them. In this regard, it is important for students to note that although the information in this Handbook is current as at the time of printing; there are revisions to policies and addition of new policies from time to time. Therefore, students should always refer to the latest versions on the Portal to confirm information.

At any time, if a student is not sure of the meaning or intent of any Section of the Student Handbook or any email directed to the student by faculty or admin staff then clarification can be obtained from: • The relevant Academic area for academic matters; or;• The Student Affairs Department for non-academic matters.

There are seven sections of the Student Handbook covering:1. About ACK including a summary of services available at the College;2. The ACK Calendar with details of key dates and activities;3. Programs of study covering the various courses at ACK;4. Admissions, registration and records providing information for prospective and

current students regarding administrative matters;5. Student Affairs information which includes a summary of the various support

networks available to students in relation to academic study and extra-curricular activities;

6. Key Policies and Procedures; and7. List of Student Related Policies and Procedures.

There is a Table of Contents at the front of the Handbook to help students locate specific information.

4

1.2.1 Aviation Students Special RequirementsThere are certain policies and practices relating to the Aviation programs of study that do not apply to other programs at ACK. Thus, Aviation students will be informed by their faculty/staff of any special requirements affecting their program of study.

1.3 College HistoryFor a brief history of the College please visit the ACK website link (https://www.ack.edu.kw/en/about-us/).

1.4 Vision, Mission and Core ValuesVisionTo generate human capital equipped with practical knowledge and employability skills that contributes to the economic development and welfare of Kuwait.

MissionTo deliver quality higher education and training, both theoretical and experiential, in Engineering, Business, Aviation, and Maritime through a learning environment that is respectful, supportive and safe, in which innovation and lifelong learning by students are fostered.

Core ValuesPotentialEnable human potential within a culture of care that provides students with: academic and career advice, learning support, employment and internship opportunities and access to continuous learning and professional development options.

ExcellenceAchieve and maintain excellence in the quality of education and training provided to our students.

DiversityEnrich and empower our students and staff by cultivating an appreciation of cultural diversity.

IntegrityCommit to integrity in academic and administrative activities by emphasizing fairness, transparency and equal opportunities.

5

1.5 Quality PolicyAustralian College of Kuwait is committed to providing quality higher education and training by:• Adopting a continual improvement approach to ensure quality service in Higher

Education and Training to ACK students and trainees.• Fostering research and publications in local, regional and international journals

with significant impact factor.• Ensuring faculty and staff development.• Delivering services by effective and efficient management of resources and

operations.• Complying with the requirements of PUC, ISO 9001:2015 and the relevant

accreditation agencies along with all regulatory and ACK partnership requirements.

• Communicating the quality policy to all stakeholders and ensuring that they are aware of their role and adhering to ACK Quality Management System (QMS).

• Utilizing feedback from stakeholders and from ACK Alumni for continual improvement of ACK QMS.

• Conducting regular quality assessment to ensure effective implementation of ACK QMS.

• Ensuring that ACK QMS that govern ACK facilitates the achievement of ACK Goals and Objectives.

ACK Quality Policy is reviewed periodically to ensure suitability and sustainability.

The Quality Policy is approved by the Chairman. 1.6 ACK Website, Intranet and Social Media1.6.1 ACK WebsiteThe Australian College of Kuwait website is www.ack.edu.kw.

The ACK website is the public online view of the College, accessible by anyone wishing to read about available programs and services. It also contains the latest official announcements and news. The Student Handbook contains more specific information for current and prospective students.

1.6.2 ACK ProspectusThe ACK Prospectus contains information for intending students, family members, school career advisors and others looking for a consolidated document covering all aspects of curriculum and campus life at the College. The Prospectus is available on the ACK Website using the link (http://www.ack.edu.kw/prospectus.pdf).

6

1.6.3 ACK PortalWithin the ACK website there is a link to the ACK Portal (MyACK) for staff and students. The Portal may be found in the College’s public website. Upon entry into the Student Portal, information is available regarding course enrolment for the current semester, timetable, assessment results as well as a link to the ACK email service. Students should use their Portal as a reminder of class locations and times as well as progress regarding assessments. The Portal also includes the latest Policies, Procedures and Forms relating to Academic and Extra-curricular matters.

It is expected that all students will check their ACK email account at least once daily. If there are any problems accessing the Student Portal or Student Email then an email from any source may be sent to helpdesk@ack.edu.kw. Please include Student ID number and a brief description of the issue.

1.6.4 Social MediaACK uses various Social Media channels in providing information and facilitating networking between students, alumni and the community. The official Social Media channels are the following:• Instagram: ACK_ Live • Twitter: ACK_Live• Facebook: ACKLive• Snapchat: ACKLive• Youtube: ACKLive

Note: ACK is not associated with any other unofficial accounts. In case of any issues/incidents, a report can be sent to the Public Relations Unit at publicrelations@ack.edu.kw

1.6.5 Mobile Safety Tips• Don’t leave devices unattended.• Write down your serial number, MAC Address and IMEI number by accessing

“Settings” and save in case of theft.• Download and enable “Find my iPhone” or “Android Device Manager” on your

mobile phone or tablet.• Password protect your device.• Don’t allow persons you don’t know to use your device.

1.7 International PartnershipsFor information relating to Academic Partnerships linking ACK to International Educational Providers in Engineering, Business, Aviation and English Language programs, please visit the College website.

7

1.8 College Services1.8.1 AcademicSection 3 of the Handbook provides complete information regarding the programs of study available at ACK.

The programs of learning offered at ACK are:Diploma Programs:• Diploma of Human Resources Management• Diploma of Management• Diploma of Marketing• Diploma of Civil Engineering• Diploma of Electrical and Electronics Engineering• Diploma of Mechanical Engineering• Diploma of Petroleum Engineering• Diploma of Aircraft Maintenance Engineering (Mechanical) B1.1• Diploma of Aircraft Maintenance Engineering (Avionics) B2

Bachelor's Programs:• Bachelor of Business (Management) • Bachelor of Business (Marketing) • Bachelor of Engineering Technology (Mechanical) • Bachelor of Engineering Technology (Civil) • Bachelor of Engineering Technology (Petroleum) • Bachelor of Engineering Technology (Electronics and Controls)

Within the various areas of learning, there are levels of qualifications from Diploma up to Bachelor.

1.8.2 ACK International AffairsThe Office of International Affairs is a dedicated office for students to obtain further information with regard to its international partners: CQUniversity, Australia and Cape Breton University, Canada. To support the overall student experience, a range of international activities is available for students to participate in during their time at ACK. The Office can assist students who are interested in finding out more information about: • Postgraduate studies• Educational tours• Student exchange

The Office is located in Building 1, Room F05 and students are welcome to visit at any time.

8

1.8.3 Student SupportAlongside the academic formation of students, the College places emphasis on the overall development of personalities so that ACK graduates not only contribute to the economy, but also to community enrichment within Kuwait and beyond.

The College is mindful that students and staff come from a rich variety of backgrounds, cultures and interests. There is an associated emphasis on understanding and respect towards mutual enhancement.

ACK recognizes the uniqueness of each individual student including their strengths and challenges. The College encourages each student to follow their inner journey of discovery and the pursuit of excellence in any field where the student has a passion to succeed. In the process, ACK understands that to varying degrees and at different times all students face challenges as part of their growth. Accordingly, a range of support services is available on a confidential basis, when appropriate.

Detailed information regarding student services that are available through ACK is covered in Section 5, and includes the following:

Student Affairs• Non-academic student advising• Lost and found• Industry speakers

Student Life Unit• Sports activities• Other extra-curricular activities

Student Support Center• Individual support• Family, group and other support• Support for students with learning differences and disabilities

9

1.8.4 Admissions and RegistrationThrough the Edugate system, students are able to largely self-manage their pathway through the various levels of ACK qualifications using their tailored Academic Plan. Academic advice is available by appointment with the assigned Academic Advisor to provide guidance and support to students in matters related to course planning and scheduling to ensure students graduate on time. At all times, the Admissions and Registration staff are available to assist in ensuring that student information is accurate and reflects the intended course of study.

1.8.5 Student Identification CardsAt the time of registration, ACK students are issued with an official ACK Identification Card (ID). The Student Code of Conduct requires that the ID must be available for identification at all times when students are on campus.

To provide the safest possible environment for all students and staff at ACK, the official ID must be presented at the gate and access will not be allowed without proper identification.

At any time, lecturers/instructors have the right to refuse entry into any class or other student activity if a student is not able to show his or her ID card. Students without a student identification card (ID) will be barred from entering an exam if they cannot be identified by the proctor.

The ID is also used for MyPrint. Refer to Section 1.9.8.6.

Replacement ID cards are available. However, there is a fee of KD 10/-. If a replacement is necessary, the fee should be paid at the Registration Unit counter (Ground floor of Building 1); and then the receipt is presented to the Student Affairs Department ground floor of Building 1, for processing of a replacement card.

1.8.6 Provision of Information to CollegeStudents are required to provide various information to the College and this information must be submitted in a timely and accurate manner.

1.8.6.1 Social Allowance InformationEligible students for the Kuwait Social Allowance must submit bank account details and other up-to-date documents, during the announced period in order for payments (including book allowance) to be processed.

10

1.8.7 Student LockersThere are student lockers located in Buildings 1, 3, and 4.

Students who wish to obtain personal access to a locker should first pay the associated fee to Finance and then present the receipt to Student Life. For more information about Student Lockers, please refer to Student Locker Use Procedure (ACK.PR.SL.02), available on the ACK portal.

1.8.8 IT and Wireless Internet1.8.8.1 IT ResourcesComputers, networks and electronic information systems are essential resources for accomplishing the ACK mission of education outreach. These resources are valuable assets that must be used and managed responsibly to ensure their integrity, security and availability for appropriate business and education activities. Students using these resources are required to operate them in an effective, efficient and responsible manner.

In making acceptable use of resources, students must NOT:• Use another person’s system, user ID and/or password with or without

permission.• Use another person’s system, files, or data with or without permission.• Use computer programs to decode passwords or access unauthorized

information.• Engage in any activity that might be purposefully harmful to systems or to any

information stored, such as creating or propagating viruses, disrupting services, or damaging files or making unauthorized modifications to college data.

• Make or use illegal copies of copyrighted software, store such copies on college systems, or transmit them over college network.

• Use mail or messaging services to harass or intimidate another person, for example, by broadcasting unsolicited messages, by repeatedly sending unwanted mail, or by using someone else’s name or User ID.

1.8.8.2 Use of IDs and PasswordsACK relies on the use of students’ credentials (ID and password) to provide access authentication to online information technology resources such as email, websites, academic and personal data, and other sensitive services. In particular, passwords are the students 'keys' to gain access to College information systems. A compromise of these authentication credentials directly impacts the confidentiality, integrity, and availability of IT systems.

11

1.8.8.3 Password RulesACK requires passwords to be eight (8) characters in length, and for newly activated accounts to be changed at first use. This ensures that only the person who has been assigned the account knows the password. Passwords must fulfill at least three of the following characters types:

Upper characters: A, B, C, …., ZLower characters: a, b, c, …., zNumbers: 0, 1, 2, …., 9Special characters: !, @, #, …., ;

Refer to Password Standard Policy (ACK.PL.IT.0) for more information.

1.8.8.4 Campus WirelessACK offers all students free access to the Internet. Throughout the campus, the primary wireless Service Set Identifier (SSID) is listed as "MyWifi". This service provides convenient access for staff, students and guests to the College resources and the internet for up to two devices each.

1.8.8.5 Students Online LearningMoodle is a learning platform designed to provide faculty and students with a single, robust, secure, and integrated system to create personalized learning environments. Students can access course materials, announcements, submit assignments, take quizzes, contact instructor and more.

1.8.8.6 ACK MyPRINTEvery student has access to the printers around the College. Students must use their Student ID Card or login information. Further clarification about MyPRINT is available on the ACK Portal.

Students facing difficulties or who have questions are able to contact MyPRINT on extension number 4433 or email myprint@ack.edu.kw.

Students will be credited with the equivalent of 330 black and white pages each semester for printing and copying. Students must purchase print credit from MyPRINT for additional pages. Public printers, copiers, and scanning facilities are available throughout the campus.Stationery, graphic design, gift items, mobile accessories and additional photocopying services are available in the glass cafeteria next to building four or in building two first floor:• Academic booklets and student workbooks;• Photocopying up to poster size;• Binding;• Laminating;• Stationery such as pens, pencils, folders and plastic sleeves;

12

• Mobile accessories, memory sticks & calculators;• Gift items;• AutoCAD drawings, Adobe Photoshop, Publisher, MS Project;• Design posters, graphs & cover page.

MyPRINT services are available from 8:00 am until 7:30 pm Sundays to Thursdays (except during the month of Ramadan).

1.8.8.7 Backing UpComputer crashes, accidental deletions, and other frustrating data losses happen without warning (and usually at the worst possible times). To prepare as best as possible, ACK highly recommends regular backup of data.

1.8.8.8 IT HelpdeskIf students experience any problems with their computer account, email, or any aspect of campus IT resources, a service request can be made in person to the IT Helpdesk Office located on the 1st floor of Building 4, between 8:00 am - 3:30 pm, or through email to helpdesk@ack.edu.kw.

1.8.8.9 CCTV Closed circuit cameras are used throughout the ACK campus to help safeguard the security of students, staff, and property. Cameras, which are capable of being directed and zoomed remotely, are positioned to capture views of public areas in and outside buildings. Warning signs are in place across the campus when necessary to inform students, staff and visitors that surveillance cameras are in operation.

1.8.9 LibraryThe ACK Library includes a physical space located in the basement of Building 1 and a digital library found on the MyACK portal. The Library is a shared resource available to all students, staff, and faculty for research, project work and assignment preparation. In addition to networked computers, students are also able to connect via wireless using their personal devices.

Library staff members are available to help you locate the appropriate materials through online discovery services (EDS), reference, book loans and general computer assistance. Access to library online materials is available on and off campus through the College website http://www.ack.edu.kw.

Students are required to respect the right of others to focus on their study and accordingly it is expected that no inappropriate behavior will be undertaken within or near the Library. In this regard, the Code of Conduct for ACK Library Users Policy (ACK.PL.LIB.02) and the Student Code of Conduct (ACK.PLR.SA.01) both apply to actions within the Library.

13

Detailed information regarding the rules for Library use is contained in Code of Conduct for ACK Library Users (ACK.PL.LIB.02) which is available on the student portal. In addition, students should be familiar with the ACK Library Department Procedure (ACK.PR.LIB.03).

1.8.10 Occupational Health & SafetyThe Occupational Health & Safety Department at ACK is a non-academic service department that promotes and supports a safe and healthy campus environment by:• Establishing, managing, and promoting ACK Health and Safety policies and

procedures; • Providing diversified Health and Safety promotional culture building functions; • Offering clinical services to the campus. The Occupational Health & Safety team consists of caring and concerned professionals who are certified in their areas of expertise, and who are committed to providing high quality medical, technical and educational services to a highly diverse student body.

The students’ College experience and academic success are closely associated with their overall health and sense of well-being. Therefore, Occupational Health & Safety staff not only take care of immediate health issues but also conduct regular positive lifestyle awareness campaigns.

LocationGround Floor – Building 2

Clinic Emergency Contact Numbers Extension 6666Mobile 96600310

E-mail health&safety@ack.edu.kw

14

Working Hours

Staff Title Working Hours

Occupational Health & Safety Staff

Health & Safety Senior Manager

Health & Safety Development Manager

Health & Safety Officer

08:00 AM – 03:30 PM

Clinic Staff Medical Doctor 08:00 AM – 04:00 PM

Clinic Staff Nurses(one male, one female)

08:00 AM – 09:00 PM

1.8.11 Social ResponsibilityACK is committed to awareness and activities that promote a healthier, safer and more enriched community and environment. To this end, regular events are held on campus to stimulate interest and involvement by students in such activities as cultural days, healthy living days, community fundraising and support programs, environmental care and many others. The College also provides a number of scholarships and bursaries (financial aid) to enable some students to study at ACK who would otherwise not be able to take this opportunity. Special support is available to students with learning differences or disabilities and this is arranged through one to one relationships with Student Support Center staff. A wide range of support and networking activities is also available for graduates through the Alumni and Career Placement Center.

1.8.12 ACK Award ProgramParticipation in the ACK Award program is voluntary and available for all students. To obtain the ACK Award, students must take part in a structured program of personal goal setting and progress review with the guidance of a mentor. There are various levels of the ACK Award from Bronze to Platinum.

All students are encouraged to participate in the ACK Award which was established by the College to encourage life wide personal development and community/ environmental action. More information regarding the ACK Award program is available from ACK Award and Goals Action Program (GAP) Policy and Procedure (ACK.PLR.VPAC.26) or by contacting officevpac@ack.edu.kw.

15

1.8.13 Student CouncilThe ACK Student Council meets on a regular basis to discuss student matters with Members of ACK Executive Management. Any student is welcome to join any of the Student Council Sub-committees that cover such areas as student/staff discussions and debates; Social Media; College décor; ACK Hall of Fame; student work experience/internships; clothing/gift store, and ACK Year in Review. For more information regarding the ACK Student Council, email studentcouncil@ack.edu.kw.

1.8.14 BookstoreSelected text books, general literature and stationery are available from a bookshop located opposite the lifts on the 1st floor of Building 1.

1.8.15 CafeteriasA large food court on campus is located in Building 2. The food court has a wide selection of food and beverage items such as coffee, healthy food, frozen yogurt, burgers and donuts, as well as quick snacks. Food and beverage dispensing machines are also available at various locations within each campus building.

From time to time, the College invites specialist food and beverage providers to operate on campus for limited periods.

1.8.16 Sports and Recreation FacilitiesSports facilities and activities within the ACK Campus include:• Soccer field;• Tennis;• Basketball court;• Table tennis;• Volleyball court; and• Cricket.

For more information regarding Sport and Recreation facilities and to become involved in teams and events, please contact the Student Life Unit office which is located in Building 2. More information regarding Student Life is available at Section 5.2 of this handbook.

1.8.17 Parking and Gate PassACK Students with a valid ACK Student ID are allowed into the ACK facilities through Gates 2 and 3 only. If a student does not have his or her valid ACK Student ID, the individual must go to Gate 1 on foot with a valid ID other than from ACK. The student then reports to Student Affairs to validate the ID. Around the campus there are a number of parking zones for students.

16

Vehicles are not allowed on campus overnight. Students are not permitted to use mobile phones while operating or driving vehicles on the ACK campus. Vehicles with dark-tinted front windshields, loud radio or music, loud engines, and loud exhaust noises are not allowed on ACK campus.

For safety reasons, students are asked to only park within the designated lines. Disciplinary action will be taken for any instances when students park outside the allocated areas.

For security and safety reasons, students should be alert and follow the speed limits in the parking lots. Students are also asked to present their ACK Student ID when asked by Security. Parallel and double parking are not allowed.

The College accepts no responsibility relating to any theft or damage to vehicles on campus.

• Traffic and Parking PolicyA limited number of reserved parking areas are available for students with disabilities or other special needs. Students wishing to obtain a special parking permit are asked to contact the Student Affairs Department. An application form is available from the ACK Portal. Applicants will be assessed by the doctor regarding eligibility for a reserved parking space. Supporting medical documents will be required along with a physical assessment. Upon approval for a special parking space, the Health and Safety Department will liaise with the Security Department regarding allocation of a reserved space. For more information, please refer to Traffic and Parking Policy (ACK.PL.SEC.01).

• Gate Passes for Pick up/Drop offStudents who wish to be dropped-off or picked-up within the campus boundary can obtain a gate pass for their approved driver. Gate passes are available, upon application, from the Registration Unit Counter (Ground floor of Building 1) for an annual fee of KD10.

1.8.18 ATM and Mobile Recharge ServicesAs a service to students and staff the following commercial services are available on campus:• An ATM is located along the main corridor near Registration Unit counter, Ground

floor of Building 1; and• A mobile phone kiosk machine for prepaid cards is also located along the main

corridor near the Registration Unit counter, Ground floor of Building 1.

17

1.9 SegregationUnder normal circumstances, separate classes are arranged for male and female students. However, particularly for specialized streams with small numbers of enrolments, when both genders are required to attend the same class, the male students should sit on one side or at the front.

1.10 SecurityACK is committed to providing a secure environment for students and staff. Accordingly, no weapons of any kind are permitted on campus and neither physically nor verbally abusive behavior is acceptable that may cause injury or offend any other person of the ACK community.

Under no circumstances are any illegal drugs or substances permitted on campus. If any student uses, deals in, or is under the influence of illegal drugs or substances on campus, the Student Code of Conduct Policy and Procedure (ACK.PLR.SA.01) will be enforced, including expulsion. Students will not be permitted on campus if they are under the influence of any illegal drug or substance.Students should read carefully the Student Code of Conduct Policy and Procedure (ACK.PLR.SA.01) which includes information regarding appropriate behavior on campus and at all ACK related events.

1.11 Learning Differences and Disability SupportACK aims to provide equal access to its academic programs by provision of a supportive learning environment for students with learning differences and disabilities. The College can offer admission and provide accommodations for learning differences and disabilities specified in the Students with Disabilities and/or Learning Differences Policy and Procedure (ACK.PLR.SS.02). To be admitted as a student with a learning difference or disability, a student must meet the minimum entry requirements of the College and provide official diagnostic documentations as set out in the relevant policy. It is the student’s responsibility to identify him/herself as a person with a learning difference or disability and provide the College with the required diagnostic documentation during the application or registration process. Failure to do so will delay the assistance offered to the student. Students can consult the Student Support Center staff for more information.

1.12 Student Records PrivacyACK collects, stores, and uses a broad range of information. A significant part of this information is for the purpose of facilitating a student’s educational development. The College respects the privacy rights of its students and is transparent concerning the ways it handles all information provided by students, determined in accordance with the regulations of the State of Kuwait and ACK’s internal policies and procedures. ACK does not disclose information of student records to any unauthorized third party.

18

A student may authorize access to his/her records to third parties by signing a Student Release of Information Consent/Withdrawal Form (ACK.FO.VPAC.34.1) which specifies the information to be released, and to whom the information is released. Any request for disclosure and thereafter approval will be the sole responsibility of the student. Parents and legal guardians of minor students must sign and provide ACK with a written statement that identifies them as the guardians of the dependent student. Students should refer to the Student Records Privacy Policy (ACK.PL.VPAC.34) for more information.

1.13 Email as an Official Communication ChannelAt the time of registration, all students are provided with an ACK email account.

This is the official means of communication between the College and students.

On a regular basis, academic and support areas of the College send information via the ACK email system. Accordingly, it is expected that all students will check their ACK email account at least once every day including holiday breaks.

ACK email accounts can also be accessed off campus through the ACK website.

1.14 Rights and Responsibilities of StudentsThe Student Handbook contains comprehensive information regarding specific rights and responsibilities in relation to students.

1.14.1 Student RightsIn summary, all students at ACK are entitled to:• Fair and consistent treatment by staff and other students;• Safe and secure learning conditions;• A bully free environment;• Respect with regard to values and traditions that are unique to each student’s

culture; and• Raise any concerns related to academic and/or personal matters through the

appropriate Academic area or Student Affairs Department.

1.14.2 Discrimination-free CampusACK is an equal opportunity Higher Education institution. Any student who considers he or she is the subject of any form of discrimination is encouraged in the first instance to discuss the circumstances with a Student Affairs staff member (the Student Affairs office is located on the Ground floor of Building 1). All claims relating to discrimination will be fully investigated by the College and a follow up meeting arranged with the claimant.

19

1.14.3 Student ResponsibilitiesIn order for ACK to provide a high quality and safe learning environment for all students, it is expected that students will be committed to their studies and maintain appropriate standards of behavior. In particular, students are required to:• Inform themselves of, and comply with, all ACK policies and procedures;• Follow all reasonable directions given by any ACK staff member;• At all times act in a manner that ensures personal safety and that of others; • Immediately report to any staff member any incident or situation that is

suspicious or may be considered dangerous;• Be courteous to all staff and other students;• Demonstrate a commitment to studies;• Check their ACK email account at least once every day including holiday breaks;• Regularly check the Portal for attendance and progress grades through the

Student Zone.

1.14.4 Student Evaluation SurveysStudent feedback on their experiences at ACK is greatly valued to provide information regarding effectiveness of the learning environment at the College as well as course and curriculum design, individual teaching practice and staff development.

ACK considers the feedback of its students and other stakeholders are of critical importance to improve its teaching and learning practices and to develop its campus-life experience. Accordingly, the College conducts the following core surveys to obtain regular and systematic feedback:• Student Evaluation of Teaching and Learning (SET)• General Student Feedback Survey• Alumni and Alumni Employer Group Surveys

Students are encouraged to use these opportunities to provide input by completing the surveys on the ACK Portal.

1.15 ACK Alumni and Career Placement CenterThe Center supports, engages, and maintains strong relationships with over 6000 alumni. It also provides career guidance and services that aims to develop our alumni and prospective graduates personally and professionally. In addition, it aspires to place them in careers that are most aligned with their professional goals and aspirations. To know more, check our existing accounts on different social media platforms.

1.15.1 ACK Alumni MissionThe mission of the Alumni and Career Placement Center is to promote bonding relationship with ACK graduating students and Alumni for a lifelong higher education, learning, giving and mutual supporting relationship.

20

1.15.2 ACK Alumni RelationsThe aim of Alumni Relations is to: • To build and sustain the relationship between alumni and their alma mater. • Establish a good reputation for ACK graduates in diverse industries, academic

research and development.• Assist in achieving alumni’s highest potential by aiding them to become

competent, confident and productive. • Create opportunities for engagement with alumni on a global scale.• Encourage alumni related activities and initiatives.• Develop meaningful relationships with our stakeholders internally and

externally.• Enhance career and professional development among alumni and students.• Assist in placing alumni and potential graduates in industry.• Continuously measure the level of satisfaction for the services we provide.• Effectively communicate and positively reinforce our success in the services

and programs we offer.

1.15.3 Career PlacementThe center offers a myriad of services to our Alumni aiming to enhance their professional and personal development and to assist them in finding the right career path, through facilitating workshops, organizing Career Days and Career Fairs, resume development, job search assistance, networking opportunities and more.

1.15.4 ACK Flag around the World ACK alumni and students demonstrate their pride in their alma mater through graphic representation by using the ACK flag as the main element, and the countries, routes, activities, and destinations as the creative concept. To know more, please refer to the following link: (http://www.ack.edu.kw/en/alumni/ack-flag-around-world/).

1.15.5 ACK Alumni CardEach Alumni is granted a special identification card that enables them to access the privileges and benefits that being part of the alumni community gives them, which includes entry to college campus, discounts on courses and workshops, discounts on book purchases, and more.

If you would like to apply for Alumni Card, send an email to ackalumni@ack.edu.kw, including your picture and your student ID number.

20

21

1.15.6 Contact Information for the Alumni Center:• Location: Building 1, Ground Floor, Communications and External Relations

Department• Normal Working Hours: 8:00 am – 3:30 pm Sundays to Thursdays (Except during

the month of Ramadan)• Telephone: 1828225 - Dr. Zeina Nehme, Manager, ext. 4308 Mrs. Deema Azreen, Coordinator, ext. 4104 Amira Al-Hubaidah, Officer

• Email: ackalumni@ack.edu.kw• Website: http://www.ack.edu.kw/en/alumni/ • Social Media: - Snapchat, Instagram, Facebook, and LinkedIn: ack_alumni - Twitter @ack_alumni - Whatsapp: 96960487

23

22

2 Calendar & Key Dates2.1 Academic Calendar

23

2.2 Admissions and Registration Key DatesImportant Notice: The information below is current at the date of publication. However, students should always refer to the latest version on the College Website to ensure there have been no subsequent changes.

Fall 2019 Semester

Spring 2020 Semester

Sheikh Jaber’s Heirs’ Fund scholarship applications 26 August - 16 September 12 January - 6 February

Last day to submit Leave of Absence form 29 August 16 January

Last day to submit Academic Load Increase form 28 August 16 January

First day of classes 2 September 19 January

Acceptance of PUC Academic Achiever Scholarship applications

2 – 8 September 19 – 23 January

Acceptance of Social Allowance applications 2 – 27 September 19 January – 13 February

Last day to submit Academic Load Decrease form 8 September 26 January

Last day to add units 5 September 23 January

Last day to drop a course* (with no grade recorded)

*For PUC students only

15 September 2 February

Acceptance of Applications to Graduate 16 October - 16 December 3 March – 30 April

Census Date 15 September 27 January

Acceptance of Diploma applications 1 November – 12 January 1 April - 30 June

24

Fall 2019 Semester

Spring 2020 Semester

Acceptance of Bachelor applications 1 November - 12 January 1 April - 30 June

Acceptance of Transfer Student applications (students who have previously studied/ graduated elsewhere seeking future Credit Transfer (CT) from ACK upon acceptance)

1 November - 15 December 1 April - 30 June

Acceptance of Diploma/Bachelor readmission applications (any student inactive for one semester or more, or students who did not register in a previous semester)

1 November - 12 January 1 April - 30 June

Acceptance of Change of Program applications 1 - 12 December 26 April - 7 May

Last day to submit Course Withdrawal form* (with W grade recorded)

*Self-funding students only

21 November(week 12)

16 April(week 12)

Last day to submit Semester Withdrawal form (without academic penalty)

21 November(week 12)

16 April(week 12)

Last day to submit College Withdrawal form (without academic penalty)

21 November(week 12)

16 April(week 12)

Online registration periodTo Be Announced (for Spring 2020)

To Be Announced (for Fall 2020)

OOPT exams for English Language students 29 - 30 December 27 – 28 May

25

3 Programs of StudyThis section provides information regarding the various programs of study available at ACK. Enrolment into specific courses is subject to meeting entry requirements. Students can check entry requirements with Admissions staff on the Ground floor of Building 1.

3.1 English Language ProgramThe English Language Program delivers underpinning knowledge and language skills to prepare students for entry into Diploma Programs. It also offers research and technical communication courses at the Diploma level to help students with their course content and future job requirements.

For additional information regarding the English Language Program please refer to the link on the ACK website (https://www.ack.edu.kw/en/english-language-program/).

3.2 School of EngineeringThe School of Engineering offers a unique and innovative curriculum to prepare students for modern engineering practice. Project Based Learning encourages students to carry on a life-long learning process, to integrate engineering applications within a team environment, and to adopt faster interdisciplinary thinking. ACK's Engineering programs provide students with a solid engineering education and vast career opportunities.

The ACK School of Engineering has two levels of programs:• Engineering Technology Bachelor’s Program; and• Engineering Diploma Program.

The School of Engineering offers a Bachelor of Engineering Technology in the following disciplines:• Mechanical Engineering.• Civil Engineering.• Electronics and Controls Engineering.• Petroleum Engineering.

The School of Engineering offers a Diploma of Engineering in the following streams:• Mechanical Engineering.• Civil Engineering.• Electrical and Electronics Engineering.• Petroleum Engineering.

More information regarding the School of Engineering can be found on the following link (https://www.ack.edu.kw/en/school-of-engineering/).

26

3.2.1 Mathematics DepartmentThe Mathematics Department offers Mathematics and Physics courses for students seeking to continue towards Diploma and Bachelor’s Programs within the College. The Department has a dynamic learning environment delivering successful courses in Diploma and Bachelor’s Programs in Engineering and Business.

This Department is home to various international faculty members with significant academic and industrial experiences in the fields of Mathematics and Physics.

It is an important venture, for the Mathematics Department to undertake the enhancement of engineering and business practice through Mathematics and Physics, since Mathematics is a fundamental tool in Engineering and Business, while engineering study hinges on a strong understanding of various physical phenomena. The department employs various strategies in order to achieve this goal: • Project Based Learning, which is crucial to both the Schools of Engineering and

Business, due to the very applicable nature of the two disciplines. • Interfaculty collaboration between the Department of Mathematics and their

colleagues in the Schools of Engineering and Business.

The department has recognized that students tend to accumulate information at differing rates, efficiencies and in a variety of methods. As such, the department has implemented a 1 to 1 tutoring program that gives struggling students a chance to understand the material in a more focused manner. This will allow students in the program to learn in a way that may be more unorthodox, however it will ultimately be more effective and efficient in getting the student to understand their coursework.

3.3 School of BusinessThe School offers a variety of business disciplines such as Management, Marketing and Human Resource Management to meet the skill requirements of various government and private sector organizations as well as to provide students with training in entrepreneurship.

The School of Business differentiates itself by emphasizing application with the focus on problem based and action based learning. It combines classroom learning, with work experience and internships, and prepares students to identify and solve real business and social problems faced by firms and communities. Throughout their studies, students receive the support and guidance of faculty who work collaboratively with industry and community partners to deliver a practical curriculum.

27

As ACK is a teaching institution which promotes research capacity, students are given the opportunity to work very closely with faculty members on a wide variety of research projects, while they benefit from top quality classroom instructions. Business faculty members are known for their commitment to excellence in teaching, research, and service and for their efforts in advancing human capacity and preparing students to become future business and community leaders.

The School of Business is student centered in program delivery and believes that learning needs to be a positive and life-changing experience. Faculty members strive to stimulate students to think critically, communicate effectively, utilize technology, develop problem-solving skills and behave with virtue and accountability.

Business students have access to fully equipped computer labs, open-areas, private meeting/study facilities and to the full-service library. The majority of PhD faculty possess industry and small business experience.

At ACK, our faculty educates tomorrow’s leaders with today’s leading management knowledge and tools.

The ACK School of Business has two levels of programs:• Business Bachelor Program.• Business Diploma Program.

The School of Business offers a Bachelor of Business in the following disciplines:• Management.• Marketing.

The School of Business offers a Diploma of Business in the following streams:• Human Resources Management.• Management.• Marketing.

More information regarding the School of Business can be found on the following link (https://www.ack.edu.kw/en/school-of-business/).

28

3.4 Aviation DepartmentAircraft Maintenance Engineering Training The Australian College of Kuwait (ACK) is an approved Maintenance Training Organization Part-147, approved by the European Aviation Safety Agency (EASA), the Directorate General of Civil Aviation (DGCA) Kuwait and the General Civil Aviation Authority (GCAA), United Arab Emirates (UAE).

The School of Aviation offers the following Diploma Programs:• Diploma of Aircraft Maintenance Engineering (Mechanical) B1.1• Diploma of Aircraft Maintenance Engineering (Avionics) B2

The above mentioned Diploma Programs are especially designed and developed for students who wish to gain employment in aerospace industry.

Diploma graduates will be equipped with a wide range of practical skills and knowledge applicable to Aviation Maintenance Industry towards an engineering license.

Diploma Program Mechanical (B1.1) or Avionics (B2)Entry requirements:The English language requirement for direct entry to the program is:• IELTS 5.5 or• An ACK English placement test result of at least 70

Program description:The Aviation Diploma Program, Mechanical (B1.1) or Avionics (B2), is a five semester (two & a half year) fulltime course at ACK and consists of the following:• Theoretical training in a Part 147 organization (1400 hours) at ACK • Practical training in a Part 147 organization (700 hours) at ACK• Practical training in a Part 145 organization (300 hours) at Kuwait Airways

Requirements for successful completion:• 29 Formative examinations • 80% attendance for each module / sub-module• 75% pass mark for each module / sub-module• Students requires minimum successful completion of at least 3 module

exams of the 13 module examination to get ACK Diploma in B1.1 or successful completion of at least 3 module exams for the 12 module to get the ACK Diploma in B2

• 13 (B1.1) or 12 (B2) DGCA/EASA/GCAA Part 66 module examinations requiring:• 90% average attendance of any single module • 75% pass mark for each module

29

Students who have successfully completed all the requirements of the Aircraft Maintenance Engineering Diploma (Mechanical) B1.1 or (Avionics) B2 will be awarded the following:• Australian College of Kuwait Diploma in Aircraft Maintenance Engineering

Mechanical (B1.1)or Avionics (B2)• DGCA/EASA/GCAA Certificates of Recognition for the modules successfully

completed

Students who successfully complete all the requirements of the B1.1 or B2 Basic Examination shall be awarded the following:• DGCA/EASA/GCAA Basic Training Course Certificate of Recognition

Graduates who have successfully completed the Basic Training Course may then go on to gain the required practical training experience at EASA/Part 145 maintenance organization in pursuit of an Aircraft Maintenance Engineering License.

The European Aviation Safety Agency (EASA), the Directorate General of Civil Aviation (DGCA-Kuwait), the General Civil Aviation Authority (GCAA-UAE) and the Private Universities Council (PUC), have approved this program and the issuance of the associated Diploma and Certificate.

Upon successful completion of the Diploma Program, PUC sponsored students with a GPA of 3.00 and above, self-funded and students sponsored by the Ministry of Defense with a GPA of 2.00 and above can enroll into an articulated pathway in a Bachelor of Engineering Technology (Mechanical) or Bachelor Program of Engineering Technology (Electronics and Control) based on transfer credits and remedial courses that should be taken.

ACK also operates as an approved test Centre for Mayflower College (UK-CAA) which is approved to conduct language proficiency testing, and an ICAO Trainer Plus member.

For further information regarding the Aviation courses please refer to the below link on the ACK website (http://www.ack.edu.kw/en/academic-programs/aviation/).

30

3.5 InternshipsBoth the Engineering and Business Schools liaise with local employers to provide internship opportunities for students.

Opportunities and associated requirements relating to specific internships are circulated by the Engineering and Business Schools to respective students.

The School of Engineering recognizes the value of experience gained in an occupational setting and incorporates optional internships into its curricula for the Bachelor’s and Diploma Programs. The internship training aims to provide students with opportunities for gaining practical and professional experience relevant to their academic study.

As part of the School of Business Curriculum, students are expected to complete an internship program at a local company during their last semester of study. This internship program covers professional experience through training in the execution of real life business projects. Practical training aims at developing business skills for students to foster an awareness of job requirements and enable them to identify specializations of choice. It may also provide a student with a job placement opportunity after graduation especially if the student demonstrates outstanding competency during the internship. The learning objectives for the internship program are to:• Apply academic knowledge in a professional setting.• Develop professionally relevant competencies and relationships in a workplace

setting.• Gain exposure to business and relationships in a work environment.• Critically evaluate the internship experience compared to academic theories.• Observe and understand organizational culture.

For more information, students should refer to the Internship Policy (ACK.PL.VPAC.35) which is available on the Student Portal.

30

31

31

4 Deanship of Admission and RegistrationThe Admissions and Registration Department has a broad range of functions relating to students and works very closely with the Academic Departments and Student Affairs Department. The separate roles of these three key areas are:• The Admissions and Registration Department covers all the services

and official documentation from application, admission, enrolment and registration, scholarship monitoring, maintaining student data and records, through to graduation;

• Academic Departments provide the learning and assessment including determination of results (refer to Section - 3 for Programs of Study); and

• The Student Affairs Department offers support to students in relation to non-academic matters.

Prospective students are able to apply by submitting an application online during the application periods. Current students are able to register online through the ACK Website as well as access their results through the student Portal.

At the time of collecting the Offer Letter, students are required to sign a Student/Guardian Declaration Form that they will adhere to all approved policies and procedures issued by the College.

The following Sections provide specific information regarding the various services available to students through the Admissions and Registration Department.

4.1 Application and Admission Process4.1.1 Application ProcessIntending students are able to access information about the various programs through the College website (www.ack.edu.kw).

Generally, prospective students are encouraged to make an appointment with one of the Admissions Officers to discuss enrolment options and associated requirements and then they can submit an application form online during the advertised application periods.

Contact details for Admissions staff are: • Location: Ground floor of Building 1• Normal Working Hours: 8:00 am – 3:30 pm Sundays to Thursdays (Except during

the month of Ramadan)• Telephone: +965 1828225 ext.: 4338/4414/4411• Email: admissions@ack.edu.kw

There are set periods during which the College accepts applications for admission.

32

These dates are available through the College website via the page link (https://www.ack.edu.kw/en/admissions/application-dates/) and are announced through the College Social Media (refer to Social Media Accounts in section 1.7.4 of this handbook).

The closing dates for new applications for each semester are published on the ACK website.

4.1.2 Credit Transfer (CT)ACK grants Credit Transfer (CT) for equivalent courses undertaken through institutions accredited by the Ministry of Higher Education in the State of Kuwait, for more information, refer to the Grading Policy (ACK.PL.VPAC.05).

Credit transfers are not granted for courses completed more than six years prior to the time of making application.

Only transfer applicants with a minimum cumulative GPA of 2.00 can apply for credit transfer.

Applications for credit transfer are only accepted during the Acceptance of Transfer Students Applications period published on the ACK website and only before a student commences studies in a Diploma Program. Late applications are not accepted.

Thirty (30) credits is the maximum number of transfer credits that a student can be granted in a given Diploma qualification.

It is the applicant’s responsibility to submit all necessary documentation in the required timelines and pay the associated fees. Incomplete applications are not accepted.

Credit transfers are GPA neutral and students granted credit can opt to take the courses as normal. Students should inform their decision to the College no later than the first week of the semester.

For further information regarding CT, please refer to the Credit Transfer Policy and Procedure (ACK.PL.AR.103) (ACK.PR.AR.103) which is available on the Portal.

33

4.1.3 Admission Process and RequirementsACK has established policies for admission in general and for each specific program of study. Application for admission is open to all eligible persons who complete an Application Form online, pay a non-refundable Application Fee and submit all required documents by the specified deadline. Applicants must meet the required minimum academic entry requirements as set out in the Admissions Policy (ACK. PL.AR.101) including the completion of a pre-requisite level of studies as prescribed by the Kuwait Ministry of Higher Education. Admission to ACK is competitive and selective based on academic merit and availability of places. Applicants should refer to the Admissions Policy (ACK. PL.AR.101), available on the Portal, for more information.

Upon receipt of an application, an internal Admissions Committee will assess each application as to whether it meets the entry requirements for the desired program.

If an application is successful, the Admissions Officer will notify the applicant through the contact means nominated on the application. At any stage, applicants may check the progress of their application through their personal e-mail or by telephone 1828225 ext. 4338 or email to admissions@ack.edu.kw.

Specific entry requirements into the various programs are available on the ACK Website via the link (http://www.ack.edu.kw/en/admissions/current-entry-requirements/ ).

It should be noted that the entry requirements for various programs are subject to change.

4.1.4 Disclosure of Medical ConditionsIt is essential that at the time of application (or at any subsequent time if there is a change in any medical condition) that full and confidential disclosure be made of any medical condition that may impact on learning or may require any form of treatment or assistance by authorized Clinic staff. This is to ensure that correct and immediate support can be provided or organized whenever this may be required.

Accordingly, the medical information section on the Application Form must be fully and accurately completed. Further, the details of the next of kin contact person should be for someone who is generally accessible through the information provided on the application.

34

4.2 Initial Enrolment and Registration4.2.1 Approval of Application and OfferOnce an application has been accepted and processed, the Admissions Officer will contact the applicant with notification regarding issuance of an Offer Letter. If the application is unsuccessful, reasons will be given including details of any further study or other requirements that are needed before a subsequent application is possible.

4.2.2 Registration (Enrolment)In order for new students to register for their courses of study, it is necessary to receive their User ID and Password which will be sent to the applicant through the contact means nominated on the application prior to the start of each semester (alternatively, new students can receive their login details upon enrolment through the Registration Unit Counter). New students should sign up to attend an orientation session through the Student Affairs office, located on the Ground floor of Building 1. During the orientation, students receive a Student Handbook which contains important information to help students.

Assistance is available for any student during the registration process from the Registration Unit staff and Student Affairs Department staff.

Continuing students can register online for courses in their next semester. Registration dates are published in the Academic Calendar (Section 2), and notifications are sent by email from the Registration Unit.

4.2.3 OrientationAll new students joining the College, regardless of the level of entry, are required to attend an orientation program to become familiar with important College information, services, safety and campus layout. Attendance is taken each orientation session. Further information regarding Orientation sessions is contained in Section 5.1.2 of this handbook.

Any enquiries prior to the commencement of studies can be made through the Admissions Unit. After the commencement of studies, the following contact personnel should be utilized depending on the nature of the situation:• Academic matters to the nominated Academic Advisor;• Student Records, scholarship information, graduation requirements, or general

information to the Registration Unit (Ground floor, Building 1); and• Non-academic matters to Student Affairs Department (Ground floor, Building

1).

35

4.3 Tuition Fees, Scholarships and Refunds4.3.1 Tuition FeesStudents should note the associated schedule of fees available on the College Website. For further information regarding tuition fees, refer to the ACK Tuition Fees and Refund Policy (ACK.PL.FI.04).

It should be noted that tuition fees change from time to time and are determined by the Board of Trustees (as approved by the PUC), who reserves the right to amend the schedule without notice.

Students who fail to meet their financial obligations to the College will be placed on Academic Hold per the terms of the Academic Hold Policy. Students should refer to the Academic Hold Policy (ACK.PL.AR.201) for more information.

4.3.2 Student Scholarships - PUCInformation and conditions regarding PUC scholarships are available on the ACK website via the page link: (http://www.ack.edu.kw/en/admissions/puc-scholarship/).

ACK accepts students who wish to enroll into a Diploma or a Bachelor program under the sponsorship of the Private Universities Council (PUC). The PUC is the only authority that can approve a scholarship application. The PUC announces the scholarship applications’ outcome in local newspapers and the PUC website (www.puc.edu.kw).

4.3.3 Student Scholarships - Other Non-PUC ScholarshipsCertain other government and non-government organizations provide tuition scholarships. Any student who is funded through such means is required to identify the source at the time of application or subsequent funding. Initially this information should be provided to the Scholarship Unit (Ground floor, Building 1).

The College will confirm any conditions associated with the scholarship including:• Period of time covered by the scholarship and special conditions such as

successful completion of studies and any minimum GPA requirements for ongoing eligibility;

• Arrangements for payment of fees; and• Reporting requirements to the source of funding.

Students should be aware that failure to meet any conditions relating to scholarships will result in the student becoming liable for fees payment.

36

4.3.4 ACK Academic ScholarshipsACK provides a limited number of Academic Scholarships each semester at Diploma and Bachelor levels to encourage and recognize outstanding scholastic achievement.

Applications for ACK Academic Scholarships must be submitted using the Application Form available on the Portal for download or hard copy from the Registration Unit counter (Ground floor, Building 1). Applications close three weeks before the start of each semester. The closing date for each semester is published on the ACK Academic Calendar as well as on announcement boards around the campus.

In reviewing applications, the Scholarships Committee uses a list of criteria as a guideline. The criteria sheet and further information including the official ACK Policy regarding ACK Academic Scholarships are available from the Office of the Vice President Academic Affairs, Building 1, First Floor.

A copy of the ACK Academic Scholarship Policy and Procedure (ACK.PLR.VPAC.24) is available on the ACK Portal.

4.3.5 ACK Bursaries (Financial Aid towards tuition fees)ACK has a special but restricted allocation of funds to assist a small number of students each semester towards their academic fees. To ensure a fair and consistent approach in the allocation of financial aid, students must disclose all required details in support of their application for assistance. This information will be treated with the strictest confidence by the College.

In the first instance, students who wish to apply for financial aid toward tuition fees should complete an application available from the Registration Unit counter. Applications close three weeks prior to the start of each semester. The closing date is published each semester on the ACK website and via announcement boards around the campus.

A copy of the ACK Bursary (Financial Aid) Policy and Procedure (ACK.PLR.VPAC.25) is available on the ACK Portal.

4.4 Student RefundsFor various reasons, students may choose to withdraw from the College. The process regarding withdrawal is contained in Section 4.6.3 of this handbook.

The reimbursement of partial/full fees associated with any withdrawal is determined by the ACK Tuition Fees and Refund Policy (ACK.PL.FI.04), a copy of which is available on the ACK Portal.

37

4.5 Student Results and RegistrationDuring the course of each semester, students are able to track their progress and attendance using Edugate.

At the end of each semester, the official results are also accessible from Edugate and an official copy may be requested from the Registration Unit.

Registration is online through Edugate. Registration is inactive and incomplete until the associated fees installment is paid. Accordingly, students must ensure that the required fees are paid within the allocated periods as announced on the Academic Calendar. Students will not be able to access the online registration system unless they clear all outstanding fees and pay the registration fee in advance.

In order to register, students must have a valid User Name and Password to the portal.

Care should be taken with online registration as any mistakes may result in the student not being able to gain his/her courses and/or times of choice and may even result in a delay in graduation. Students with any concerns should discuss their intended courses for the following semester with their nominated Academic Advisor.

4.6 Student Academic Load, Leave of Absence and Withdrawal 4.6.1 Student Academic LoadStudents are expected to register for a full time study load each semester as per the terms of the Student Academic Load Policy (ACK. PL.VPAC.27).

A Reduced Load is only granted to:• Students who have been issued an Academic Warning, Probation or Final

Probation as per the terms of the Academic Progression, Warning and Probation Policy (ACK.PL.VPAC.06);

• Students who have Disabilities and/or Learning Differences that prevent them from taking a full-load as per the terms of Students with Disabilities and/or Learning Differences Policy and Procedure (ACK.PLR.SS.02);

• Students holding full-time employment.

Student seeking to reduce their load must make a request using the Academic Load Reduction Request Form at least 5 days before the last day of the published Drop period and obtain the approval of their Academic Advisor.

An Over-load for a student may be granted only under the following circumstances:• If the student has earned a cumulative GPA of at least 3.50/4.00;

38

• If the student requires an over-load to graduate in the academic semester requested;

• If the student is taking a course with a lab component (applicable for 19 credits only).

Students seeking an over-load must make a request using the Academic Load Increase Request Form at least 5 days before the last day of the published Add period and obtain the approval of their Academic Advisor.

Students should refer to the Student Academic Load Policy (ACK.PL.VPAC.27) for more information. 4.6.2 Leave of AbsenceDuring their enrolment in a program of study, any continuing student at ACK may apply to take a leave of absence up to two semesters without having to reapply for admission as per the terms of the Leave of Absence Policy (ACK.PL.AR.205). Students in their first semester of study in the College are not eligible for a leave of absence.

Applications for a leave of absence must be made through the Deanship of Admissions and Registration during the announced period before the start of the semester.

Requests from sponsored students also need the approval of the relevant sponsor. Students should continue their registration as normal until all required approvals have been formally granted. For a self-funded student, fees paid during the registration period are kept in credit for the following semester if the request for leave of absence is approved.

PUC sponsored students who wish to submit a leave of absence to provide an IELTS/TOEFL exam result or due to pregnancy/birth situation must not register in any courses and should apply using the Leave of Absence Form.

If approved, a leave of absence will be granted for one semester only. A student may apply for leave of absence for a subsequent semester by submitting another set of required documentation before the first day of classes. A leave of absence is not counted towards the maximum period of completing a program under the College progression rules.

Student accounts are kept active during the leave of absence to allow for registration in the following semester. Students who take a leave of absence are responsible

39

for finalizing their registration for the following semester within the advertised registration dates. Students who fail to comply with this instruction or who do not apply to extend their leave of absence for a further semester are considered “Dormant” and will be withdrawn from the College at Census date. To resume studies in ACK, Dormant students will need to reapply for admission subject to the terms of the Readmission Policy.

Students are responsible to inform themselves of the academic and financial implications of taking a leave of absence. Students should always contact their Academic Advisors before initiating a request for leave of absence to discuss the implications of their decision.

A copy of the Leave of Absence Policy (ACK.PL.AR.205) is available on the Student Portal.

4.6.3 Student Withdrawal Students may apply to withdraw from individual courses or from the semester or the College per the terms set out in the Withdrawal Policy (ACK.PL.AR.212). It is the students’ responsibility to follow the appropriate College procedures, abide by the required timelines and inform themselves of the academic and financial implications of a withdrawal. Students should always contact their Academic Advisors before initiating a withdrawal to discuss the implications of their decision.

Dropping and Adding a Course (During the Drop/Add Period):Students may drop and add courses during the announced Drop/Add period with the understanding that they need to maintain a load in accordance with the terms of the Student Academic Load Policy. Courses dropped during this period are not recorded on student transcripts.

Dropping a course may affect a student’s sponsorship status. Students are responsible to understand the terms of their sponsorship and maintain their enrolment accordingly.

Withdrawal from Individual Courses (After the Drop/Add Period):Students may apply to withdraw from individual courses without academic penalty until the end of Week 12 of the Academic Calendar in the respective semester with the exception of PUC sponsored students. Withdrawals after that date will result in fail grade in the course(s) withdrawn. Withdrawals for PUC sponsored students are allowed only until Census Date. Withdrawal from a course may affect a student’s sponsorship status.

Ceasing to attend, notifying an instructor, or non-payment of tuition, does not

40

constitute an official withdrawal from a course and will result in a fail grade.

Upon withdrawal from a course, students are free from their academic obligations in relation to that course. A grade of “W” is noted on student transcripts. This grade is GPA neutral.

Withdrawal from a course may affect a student’s sponsorship status. Students are responsible to know the terms of their sponsorship and maintain their enrolment accordingly.

Withdrawal from a course does not free a student from financial obligations. All financial commitments remain due.

Withdrawal from a Semester:Students may apply to withdraw from a semester. Withdrawal from a semester without academic penalty is from the first day of classes until the end of Week 12 of the Academic Calendar in the respective semester. Withdrawal after that date will result in fail grade for all courses registered for the semester. Withdrawal from a semester for a PUC sponsored student is subject to approval of the PUC.

Ceasing to attend, notifying an instructor, or non-payment of tuition, does not constitute an official withdrawal and will result in fail grade for all courses registered gap for that semester.

Upon withdrawal from a semester, a grade of “W” is noted on student transcripts for all courses registered for the semester. This grade is GPA neutral. Student accounts are kept active to allow for registration in the following semester.

Students should be aware that withdrawal from a semester may impact their ability to complete their studies within the required time frames. Withdrawn semesters are counted towards the maximum period of completing a program under the College progression rules.

Any “Incomplete” grade from a previous semester is changed to fail if not completed within the required timeframes announced by the College.

Withdrawal from a semester does not free a student from his/her financial obligations. All financial commitments remain due.

41

Withdrawal from the College:Students who no longer wish to study at ACK may apply to withdraw from the College entirely. Withdrawal from the College without academic penalty is available until the end of Week 12 of the Academic Calendar in the respective semester. Withdrawals after that date will result in fail grade for all courses registered for the semester. For PUC sponsored students withdrawing from the College, the College will notify PUC of the students’ status accordingly.

Ceasing to attend, notifying an instructor, or non-payment of tuition, does not constitute an official withdrawal and will result in fail grade in all courses registered for that final semester. Students are responsible to meet with their Academic Advisors, discuss the implications of their decision and complete the necessary College Withdrawal Form by the advertised deadline to initiate a withdrawal.

Upon withdrawal from the College, a grade of “W” is noted on student transcripts for all courses registered for that semester. This grade is GPA neutral. Any “Incomplete” grade from a previous semester is changed to fail if not completed within the required timeframes announced by the College. Student accounts are made inactive.

Withdrawal from College does not free a student from his/her financial obligations. All financial commitments remain due.

Withdrawal from the College may affect a student’s sponsorship status. It is the student’s responsibility to understand the terms of their sponsorship and maintain their enrolment accordingly.

Students who elect to completely withdraw from the College must apply for readmission under the terms of the Readmission Policy.

ACK Initiated WithdrawalsWithdrawal due to Suspension:A student placed on suspension during a semester for violating the Student Code of Conduct or the Code of Academic Integrity is immediately withdrawn from that semester.

The student will forfeit all academic work done for that semester and will need to repeat the entire course work for that semester if/when she or he is readmitted.

Readmission is not automatic and conditions for re-admission are to be satisfied.

Withdrawal due to suspension is reflected on a student’s transcript.

42

Record of suspension is noted on a student’s transcript and is kept on a student’s file within the Deanship of Admissions and Registration. If a student is suspended before Census date, all courses will be removed and a record of suspension will be noted on the transcript.

Withdrawal due to Expulsion:A student who is expelled from ACK during a semester for violating the Student Code of Conduct or the Code of Academic Integrity is immediately withdrawn from the College.

The student will forfeit all academic work done for that semester and is not allowed to continue studies in ACK indefinitely.

Withdrawal due to expulsion is reflected on a student’s transcript.

Record of expulsion will be noted on a student’s transcript and kept in the student’s file within the Deanship of Admissions and Registration. If a student is expelled before Census date, all courses will be removed and record of expulsion will be noted on the transcript.

Withdrawal of Dormant Students:Any continuing student who fails to register or submit a Semester or College Withdrawal or Leave of Absence form as per the terms of the Withdrawal Policy (ACK.PL.AR.212) or the Leave of Absence Policy (ACK.PL.AR.205) will be withdrawn from the College after the Census Date.

A dormant student who is withdrawn is required to apply for readmission under the terms of Readmission Policy to resume studies in ACK.

Withdrawal of a dormant student is reflected on a student’s transcript.

4.7 Change of Program (Major) It is the student’s responsibility to be aware of the academic and financial implications of changing their program of study. Students should always contact their Academic Advisors before initiating a request to discuss the implications of their decision. Only Diploma or English Language Program students can apply for a Change of Program (Major). Students registered in Bachelor Programs are not eligible to apply.

Students seeking to change programs can take one of two paths:Transfer:Students may apply for transfer to a new program of study by filing a Change of Program Request Form with the Deanship of Admissions and Registration.

43

Students must meet the admission requirements for the new program at the time of their application.

All courses attempted and the grades obtained under the previous program remain in the GPA and the student transcript. However, only the courses which are identified as equivalent by the College are credited towards the new qualification and are included in the GPA calculation. Accordingly, students should anticipate that their graduation date may be delayed.

For every 15 credits transferred from the previous program, one semester is deducted from the maximum period allowed to complete the new program under the College progression rules. For students with less than 15 credits transferred, maximum period allowed to complete the new program will be as per the College’s progression rules.

All requests are subject to the availability of a place in the new program and approval in writing from the relevant Dean of School. For sponsored students, approvals from the relevant sponsors are also required.

Second-time applicant:Students may withdraw from the College and apply as second-time applicant in a new program of study.

Students must meet the admissions requirements for the new program at the time of their application.

A second-time applicant commences the new program of study with a fresh academic record. Courses attempted and the grades obtained under the previous program are not carried over.Maximum period allowed to complete the new program will be as per the College’s progression rules.

All applications are subject to the availability of a place in the new program and approval in writing from the relevant Dean of School. Students must be able to demonstrate that they can successfully complete the academic requirements of the new program. For sponsored students, approvals from the relevant sponsors are also required.

44

Students are responsible to pay any additional fees that may result from the change of program.

PUC sponsored students who seek to change programs are bound by relevant PUC regulations including:• Students must have studied at least one semester in the Diploma Program for

which they originally enrolled in.• Students cannot apply for a change of program beyond their second semester

of study in the Diploma Program they originally enrolled.• Students must have a cumulative GPA of 2.67 or higher. Students who are

admitted with disabilities and/or learning differences as per the terms of Students with Disability Policy and Procedure may apply for a change of program with a minimum cumulative GPA of 2.50.

• All requests for changing program must be approved by the PUC.

The Change of Program (Major) Policy (ACK.PL.AR.221) is available on the Portal for more information.

4.8 Access to Student RecordsAt any time a student can request information in relation to their enrolment or progress. Information regarding the results for completed courses at ACK is held by the Registration Unit. Students seeking feedback during the semester should contact their Academic Advisor.

4.9 Graduation and Conferral PolicyAcademic Council is the authorized body in ACK for conferring of all Diploma and Bachelor’s Programs awards. The College confers awards at the end of each Fall, Spring and Summer semester. Students are eligible to graduate upon satisfactory completion of all requirements of their respective academic program and the College requirements as specified by ACK’s policies and procedures. It is the student’s responsibility to fulfill all requirements for graduation accordingly and submit a Graduation Application by the specified deadlines.

45

To be eligible for graduation, a student must pass all courses in a program. Students in September 2014 or later cohorts must have a minimum cumulative GPA of 2.00 (“C”) at the time of graduation to graduate from a Diploma or Bachelor’s Program.

Any student who wishes to defer graduation in order to improve GPA should check the ACK Grading Policies. If eligible, the student should submit a Deferral of Graduation Form (ACK.FO.AR.220.03) within the deadline included in the Admissions and Registration Calendar Key Dates. Students wishing to defer graduation should check the relevant policy, consult with their nominated Academic Advisor, and include a Signed Advising Sheet with their Deferral of Graduation Form.

Students should consult the Graduation and Conferral Policy (ACK. PL.AR.220) which is available on the Student Portal for more information.

46

5 Student Affairs5.1 Role of the Student Affairs DepartmentThe goal of Student Affairs Department is to create a safe and caring environment where students can maximize their development during their time at ACK. The Student Affairs Department offers non-academic support and advice. The Student Affairs Officers provide the following specific assistance to students:• Provision of information relating to ACK policies and procedures for non-

academic matters;• Advice to students in establishing specific, measurable, realistic and achievable

goals and also promoting student growth by determining suitable developmental tasks;

• Monitor students’ attendance as needed, discuss current and potential needs or problem areas with students and parents, and refer students to appropriate campus resources for assistance;

• Offer study skills workshops and developmental seminars; and• Liaise between students and Academic Departments regarding Excused

Absences.

The Student Affairs Department is the main contact point between ACK and the students’ parents. Any parent who wishes to discuss student progress is welcome to meet with the Student Affairs staff at any time during working hours.

Contact information for the Student Affairs Department is:• Location: Ground floor of Building 1• Normal Working Hours: 8:00 am – 3:30 pm Sundays to Thursdays (Except during

the month of Ramadan)• Telephone: +965 1828225 ext.: 5500• Email: studentaffairs@ack.edu.kw• Website: (www.ack.edu.kw) under Student Affairs

5.1.1 Student OrientationSpecial orientation sessions are held prior to the commencement of each semester for new students. Usually, orientation sessions are held the week before commencement of classes and it is essential that new students attend this program during which information is provided regarding:• Times and locations for classes;• Introduction to nominated Academic Advisors and an outline of the course

program;• Introduction to Student Affairs and Admissions and Registration Departmental

staff with information regarding support services available to students, extra-curricular activities, student records, and access to information;

• Location of key College facilities;• Outline of ACK Code of Conduct and Student Handbook; and• Explanation of ACK Portal and use by students.

47

New students are required to register for a Student Orientation Session through the Student Affairs office after receiving their Offer Letter from the Admissions Unit.

5.1.2 Excused Absence ReportsThe Student Attendance Policy includes information regarding the specific circumstances that are accepted as Excused Absences from classes or examinations.

Students should refer to the Student Attendance Policy and Procedure (ACK.PLR.VPAC.01) available on the Student Portal for more information.

All chronic illnesses need to be supported by a current medical report (not older than one year), issued by a polyclinic or hospital and stamped by the Kuwaiti Ministry of Health. The medical report should be submitted to the Student Affairs Department within three weeks of first day of the semester or within five (5) working days of the first day of absence for which the student is asking to be excused for, whichever comes first. Regular doctor’s appointments related to chronic illnesses should be planned outside class hours. Missing assessments/exams for regular doctor’s appointments and check-ups related to a chronic illness will not be excused. For the summer semester, medical reports for a chronic illness are required within 5 days of the start of the term. Missing assessments/exams for regular doctor’s appointments and check-ups related to a chronic illness and common illnesses will not be excused.

All Absences related to medical emergencies should be supported by a detailed medical report which should be issued by the attending hospital or polyclinic and stamped by the Ministry of Health.. Sick notes are required within 5 working days of the first day of absence. Absences related to common illnesses such as cold, flu, stomach ache, headache, toothache, abdominal pain, nausea/vomiting and allergies are not excused.

Documents relating to other excused absences such as Death Certificates, Car Accident Reports, Hajj documents, and papers from National Sports teams should also be submitted to the Student Affairs office electronically together with the online form. If there are any queries with regard to these certificates or documents submitted by the student, then the Student Affairs office will communicate with the student by email. For more information, please refer to the Student Attendance Policy and Procedure (ACK.PLR.VPAC.01).

5.1.3 Student ComplaintsThe Student Welfare and Grievance Policy and Procedure (ACK.PLR.VPAC.13), available on the Student Portal, provides important information regarding the processes to be followed and the decision making associated with student complaints. Students should become familiar with this Policy to be aware of rights and responsibilities concerning academic and non-academic complaints.

48

Student related complaints generally fall into three broad categories:

• Student academic complaints:Students should discuss any academic issues firstly with their faculty member or their nominated Academic Advisor. The usual process for students with an academic concern is: - Talk to relevant faculty member; then - Talk to nominated Academic Advisor; then - Academic Advisors may decide to refer complex cases to the relevant Head of Department or Dean of School.

• Student non-academic complaints:Please visit the Student Affairs office for any non-academic concerns. The Student Affairs office will provide guidance and assistance. If students wish to contact the Student Support Center, a confidential and free meeting can be arranged.

• Parental complaints:Any parent can approach the Student Affairs office at any time to discuss any matter that may impact on the wellbeing of a son or daughter during their studies at ACK. In the first instance, contact is available via email to studentaffairs@ack.edu.kw or telephone: 1828225, Student Affairs office Helpdesk ext.: 5500.

5.1.4 Lost and FoundStudents are encouraged to keep all valuable items safe and in their possession.ACK is not liable for any lost or stolen items on campus.

Any valuable items that are found unattended on campus should be taken to the Student Affairs office for safe keeping until they are claimed. Any items not collected by the end of each semester will be donated to charity.

5.1.5 SeminarsThe staff of Student Affairs works closely with Academic faculty in the organization and promotion of seminars for academic and other student formation.

5.1.6 Guest SpeakersACK arranges regular guest speakers, including former students, to share their knowledge, experience and ideas with students relating to:• Career opportunities;• Industry change;• Economic issues;• Health and lifestyle;• Social awareness and participation;• Environmental factors; and• Personal development.

49

5.2 Student Life UnitThe Student Life staff and volunteers promote student involvement in extra-curricular activities and personal growth programs.

Contact information for the Student Life Unit is:• Location: Building 2, level 1. • Normal Working Hours: 8:00 am – 3:30 pm Sundays to Thursdays (Except during

the month of Ramadan)• Telephone: +965 1828225 ext.: 4214, 4213, 4208 and 4144 • Email: studentlife@ack.edu.kw

5.2.1 Sport TeamsBoth male and female students are equally invited, on a segregated basis, to participate in any sports. The following team events are held on a regular basis:• American football;• Basketball;• Bowling;• Foosball;• Cricket;• Football;• Squash;• Swimming;• Table Tennis;• Tennis;• Volleyball;• Judo;• Muay Thai; and• Fitness Club.

5.2.2 Student ClubsStudent Clubs are the forums where students get to show and develop their talents, leadership skills, and creativity in a friendly and competitive atmosphere. Established clubs are listed below:• American Society Civil Engineering (ASCE);• Anime;• Art;• Charity Club;• Cultural;• Debate;• Drama;• Elite;• Gaming; • Imagine;

50

• Marketing Club;• Music;• Photography;• Robotics; and • Toast Masters.

In addition to the above mentioned clubs, Student Life will facilitate the formation of creative and recreational clubs initiated by students.

Club Registration Rules and RegulationsStudent Life encourages ACK students to establish their own clubs to gain leadership opportunities and social learning in parallel with their academic education. However, students must follow the rules and regulations in order to ensure a safe environment on campus as follows:• Each student applying for a club must submit a detailed proposal to Student

Life that includes the club’s mission, event calendar and budget. There is a deadline for submitting proposals.

• Student Life has the right to reject or accept clubs depending on students’ attendance, grades and behavior.

• Creators of a club will be its leaders until it grows enough for members to vote on the club’s leadership.

• The club leadership will be in charge of members, budget and all related matters.

• Once a month, the club leaders will meet with Student Life to discuss and review attendance, activities, and performances.

• Each club will follow a reward system for attendance and performance in order to qualify for the competition of “Best Club in ACK”.

• Club members must meet weekly and plan two main events per academic year that involve ALL ACK members—students and non-students. Fund raising events (donations) can take place and all donated money will be added to the club’s budget.

• For every 3 ACK student members of a club, 1 non-ACK student may join the club.

• Student Life has the right to attend club meetings at any time to maintain club performance.

• Each club must check with Student Life ahead of time before planning any event or meeting.

• All club members must maintain the physical environment of their club areas by tidying after their meetings and events.

• All students must follow all relevant ACK policies and regulations.

For more information, please refer to ACK Student Clubs & Sports Teams Policy and Procedure (ACK.PR.SL.01) or contact Student Life.

51

5.2.3 EventsThe Student Life Unit believes that the learning journey is not complete until life lasting memories are secured. Student Life provides opportunities for students to improve their communication skills by holding events that cover a wide range of interests such as:• ACK Olympics;• Bazaars;• Cultural Week;• Debate Competitions;• Expeditions;• Food Festivals;• Movie Nights;• Music Shows;• Sport Tournaments; and• Student Trips

5.3 Student Support CenterThe Students with Disabilities and/or Learning Differences Policy and Procedure (ACK.PLR.SS.02) confirms the commitment by ACK to provide accommodations and support to ensure that students with learning differences and disabilities are able to access and participate in academic programs offered by the College.

The Student Counseling Policy (ACK.PL.SS.05) and Procedure (ACK.PR.SS.05) ensure that all students have access to individual counseling and emotional support throughout their stay at ACK. The Student Support counselors follow a strict code of ethics and maintain the students’ rights to confidentiality.

5.3.1 Learning Differences and DisabilitiesThe Student Support Center provides support to students and parents through discussing particular needs and then liaising between the student and Academic Departments to ensure appropriate accommodations and support are established and maintained. Students with learning differences and disabilities should familiarize themselves with the Students with Disabilities and/or Learning Differences Policy and Procedure (ACK.PLR.SS.02).

Contact Information for the Student Support Center:• Location: Room F05, 1st floor of Building 2.• Normal Working Hours: 8:00 am – 3:30 pm Sundays to Thursdays (Except during

the month of Ramadan)• Telephone: +965 1828225 ext.: 4267, 4138, 4189, 4395, 4402, 4089 and 4543• Mobile number: 96960480; 96960474; 97122187; 96960511; 96041472• Email: studentsupportcenter@ack.edu.kw, j.hajih@ack.edu.kw, al.sharhan@ack.edu.kw, s.jaber@ack.edu.kw, l.kouz@ack.edu.kw, d.abdulkareem@ack.edu.kw, n.alshammari@ack.edu.kw, r.alsharahan@ack.edu.kw

52

5.3.2 Psychological Counseling and TherapyThe Student Support Center also offers all students support and guidance in relation to any emotional or psychological issues. The services are highly confidential and are undertaken within an environment of care and with the aim of working with the student to jointly design a pathway towards personal growth.

Student Counseling and Therapy Services offer the following:• Help students overcome their psychological and emotional difficulties and

disorders;• Support students’ psychological growth and development;• Help students restore emotional balance, build self-strength and gain emotional

resiliency; and• Increase in students’ personal and psychological well being.

Services include:• Individual Counseling;• Family Counseling;• Group Counseling;• Staff Counseling;• Psychological and Educational Testing and Measurement;• Groups, Workshops and Forums; and• Consultation and Outreach.

Contact Information for the Counseling Unit is:• Normal Working Hours: 8:00 am – 3:30 pm Sundays to Thursdays (Except during

the month of Ramadan)• Telephone: +965 1828225 ext.: 4267 and 4138• Mobile number: 96960480 and 96960474 • Email: j.hajih@ack.edu.kw and al.sharhan@ack.edu.kw

5.4 Student PublicationsACK encourages students to publish newsletters, magazines and other materials for circulation of information, activities and ideas.

Proposals regarding student publications are invited through the Office of the Vice President - Academic Affairs. All publications must be approved in writing by the Senior Managers of the Office of the Vice President – Academic Affairs and Public Relations Department prior to circulation.

53

53

6 Key Policies and Procedures

6.1 Student Academic Load Policy (ACK.PL.VPAC.27)

6.2 Academic Progression, Warning and Probation Policy (ACK.PL.VPAC.06)

6.3 Grading Policy (ACK. PL.VPAC.05)

6.4 Student Attendance Policy and Procedure (ACK.PLR.VPAC. 01)

6.5 Withdrawal Policy (ACK.PL.AR.212)

6.6 Student Code of Conduct Policy and Procedure (ACK.PLR.SA.01)

6.7 Code of Academic Integrity Policy and Procedure (ACK.PLR.VPAC.09)

6.8 Student Welfare and Grievance Policy and Procedure (ACK.PLR.VPAC.13)

6.9 Student Assessment Appeals Policy and Procedure (ACK.PLR.VPAC.14)

6.10 Change of Program (Major) Policy (ACK.PL.AR.221)

6.11 Leave of Absence Policy (ACK.PL.AR.205)

6.12 Readmissions Policy (ACK.PL.AR.102)

55

54

7 List of Student Related Policies and Procedures

Sr. # Title Code عنوان

1 Academic Advising Policy ACK.PL.VPAC.41 الئحة اإلرشاد األكادميي

2 Academic Hold Policy ACK.PL.AR.201 الئحة وقف القيد األكادميي

3Academic Progression, Warning and Probation Policy

ACK.PL.VPAC.06 الئحة التقدم األكادميي واإلنذار وفرتة املراقبة

األكادميية

4Acceptable Use of IT Resources Policy

ACK.PL.IT.001 الئحة االستخدام املقبول لخدمات قسم تكنولوجيا

املعلومات

5ACK Academic and Special Achievement Awards Policy and Procedure

ACK.PL.AR.202/ACK.PR.AR.202

الئحة وإجراء تكريم اإلنجازات األكادميية واألنشطة

املتميزة لدى الكلية األسرتالية يف الكويت

6ACK Academic Scholarship Policy and Procedure

ACK.PLR.VPAC.24 الئحة وإجراء املنح األكادميية لدى الكلية األسرتالية

يف الكويت

7ACK Alumni Career Placement Procedure

ACK.PR.ALU.01 إجراء تنسيق توظيف خريجي الكلية األسرتالية يف

الكويت

8ACK Award and Goals Action Program (GAP) Policy and Procedure

ACK.PLR.VPAC.26 الئحة وإجراء التكريم لربامج العمل الهادفة لدى

الكلية األسرتالية يف الكويت

9ACK Bursary (Financial Aid) Policy and Procedure

ACK.PLR.VPAC.25 الئحة وإجراء املنح الدراسية )املساعدات املالية(

لدى الكلية األسرتالية يف الكويت

10 ACK Copyright Policy ACK.PL.VPAC.30 الئحة حقوق النرش لدى الكلية األسرتالية يف

الكويت

11ACK Grading Policy for Students before September 2014 Cohorts

ACK.PL.VPAC.02 الئحة درجات الطلبة للدفعات ما قبل سبتمرب

2014 لدى الكلية األسرتالية يف الكويت

12ACK Student Clubs and Sports Teams Policy and Procedure

ACK.PLR.SL.01 الئحة وإجراءات األندية و الفرق الرياضية لدى

الكلية األسرتالية يف الكويت

13ACK Student Council Policy and Procedure

ACK.PLR.VPAC.22 الئحة وإجراءات مجلس الطلبة لدى الكلية

األسرتالية يف الكويت

This section contains the list of students’ related policies and procedures.

The information contained in this section is current on the date of printing; However, the College reserves the right to make changes to its policies and procedures.

Accordingly, students should always refer to the ACK Portal to have a complete and up-to-date view of all ACK Policies and Procedures applicable to them.

هذا الجزء يتضمن قامئة اللوائح واإلجراءات املتعلقة بالطلبة.

املعلومات املدرجة يف هذا الجزء سارية يف تاريخ طباعتها.

ومع ذلك، تحتفظ الكلية بحق إجراء تعديالت عىل لوائحها وإجراءاتها. وفقاً لذلك، يجب عىل الطالب الرجوع دامئا إىل

البوابة اإللكرتونية الداخلية للكلية األسرتالية يف الكويت )ACK Portal( للحصول عىل النسخة الكاملة واملحدثة من

اللوائح واإلجراءات التي تنطبق عليهم.

55

Sr. # Title Code عنوان

14 ACK Survey Policy ACK.PL.OP.04 الئحة اإلستبيان لدى الكلية األسرتالية يف الكويت

15ACK Tuition Fees and Refund Policy

ACK.PL.FI.04 الئحة الرسوم الدراسية و االسرتداد لدى الكلية

األسرتالية يف الكويت

16 Admissions Policy ACK.PL.AR.101 الئحة القبول

17Appropriate Use of Computer Workstations in the Library Policy

ACK.PL.LIB.01 الئحة االستخدام املناسب ألجهزة الحاسب اآليل

يف املكتبة

18Change of Program (Major) Policy

ACK.PL.AR.221 الئحة تغيري الربنامج التخصص

19 Clinic Services Procedure ACK.PR.HS.01 إجراء خدمات العيادة

20Code of Academic Integrity Policy and Procedure

ACK.PLR.VPAC.09 الئحة وإجراء النزاهة األكادميية

21Code of Conduct for ACK Library Users Policy

ACK.PL.LIB.02 الئحة القواعد السلوكية ملستخدمي مكتبة الكلية

األسرتالية يف الكويت

22 Credit Transfer Policy ACK.PL.AR.103 الئحة معادلة املواد

23Emergency Procedure for Evacuation

ACK.PR.VPAD.02 إجراء اإلخالء يف حالة الطوارئ

24English Language Program Assessment Submission Policy

ACK.PL.ELP.05 الئحة تقديم االمتحانات/االختبارات لدى قسم

اللغة االنجليزية

25English Language Program Students Taking OOPT Examination Policy and Procedure

ACK.PL.AR.110/ACK.PR.AR.110

الئحة وإجراء تقديم طالب اختبار اوكسفورد

لتحديد املستوى لطالب املهارات التأسيسية

26Exam Proctoring Policy and Procedure

ACK.PLR.VPAC.12 الئحة وإجراء مراقبة االمتحانات

27 External Scholarship Policy ACK.PL.AR.300 الئحة املنح الدراسية الخارجية

28First Degree Relative Discount Policy and Procedure

ACK.PLR.FI.06 الئحة وإجراء خصم الرسوم ألقارب من الدرجة

األوىل

29 Grading Policy ACK.PL.VPAC.05 الئحة الدرجات

30 Graduation and Conferral Policy ACK.PL.AR.220 الئحة التخرج و منح الدرجة العلمية

31H&S Incident and Hazard Reporting Procedure

ACK.PR.HS.04 إجراء اإلبالغ عن حادث أو خطر متعلق باألمن

والسالمة

32 Intellectual Property Policy ACK.PL.VPAC.31 الئحة امللكية الفكرية

33 Internship Policy ACK.PL.VPAC.35 الئحة التدريب

34 IT Helpdesk Policy ACK.PL.IT.006 الئحة مكتب الدعم الفني لقسم تكنولوجيا

املعلومات

56

Sr. # Title Code عنوان

35 IT Security Policy ACK.PL.IT.007 الئحة أمن تكنولوجيا املعلومات

36 Leave of Absence Policy ACK.PL.AR.205 الئحة إذن التغيب

37 Library Services Policy ACK.PL.LIB.03 الئحة خدمات املكتبة

38Mobility Program Policy and Procedure

ACK.PLR.VPAC.39 الئحة وإجراء رحالت الطلبة إىل الخارج

39 Network and Web Usage Policy ACK.PL.IT.005 الئحة استخدام الشبكة واملواقع اإللكرتونية

40 Password Standard Policy ACK.PL.IT.008 الئحة كلمة املرور

41 Readmissions Policy ACK.PL.AR.102 الئحة إعادة القيد

42 Registration Policy ACK.PL.AR.222 الئحة التسجيل

43Security Incident Policy and Procedure

ACK.PR.SEC.04 الئحة و إجراء الحوادث األمنية

44 Smoking Policy ACK.PL.HS.03 الئحة التدخني

45 Student Academic Load Policy ACK.PL.VPAC.27 الئحة العبء الدرايس للطلبة

46 Student Appeals Procedure ACK.PR.VPAC.15 إجراء تظلم الطلبة

47 Student Assessment Policy ACK.PL.VPAC.10 الئحة وإجراء التظلم الخاص بالدرجات

48Student Attendance Policy and Procedure

ACK.PLR.VPAC.01 الئحة وإجراء حضور وغياب الطلبة

49Student Code of Conduct Policy and Procedure

ACK.PLR.SA.01 الئحة وإجراء القواعد السلوكية للطلبة

50Student Counselling Policy and Procedure

ACK.PL.SS.05/ACK.PR.SS.05

الئحة وإجراء االستشارات املقدمة للطلبة

51 Student Locker Use Procedure ACK.PR.SL.02 إجراء استخدام خزانة الطلبة

52 Student Records Privacy Policy ACK.PL.VPAC.34 الئحة خصوصية سجالت الطلبة

53Student Welfare and Grievance Policy and Procedure

ACK.PLR.VPAC.13 الئحة واجراء تظلامت الطلبة

54 Students Email Usage Policy ACK.PL.IT. 004 الئحة استخدام الربيد اإللكرتوين للطلبة

55Students with Disabilities and/or Learning Differences Policy and Procedure

ACK.PLR.SS.02 الئحة وإجراء الطلبة ذوي االحتياجات الخاصة و/

أو صعوبات التَعلُم

56To Whom It May Concern Letters Policy

ACK.PL.AR.235 الئحة شهادة إيل من يهمه االمر

57 Traffic and Parking Policy ACK.PR.SEC.01 الئحة تنظيم املرور واملواقف

58 Withdrawal Policy ACK.PL.AR.212 الئحة اإلنسحاب

57

* The official language used in teaching and communicating with students is the English language.

* The official way to communicate with students is through student’s emails.

* The student can get the detailed and updated policies and procedures from Australian College of Kuwait Portal.

* The policies and procedures above sorted by English alphabetical order, and the Arabic titles of policies and procedures above were translated accordingly.

* All PUC scholarship students are to comply with PUC Scholarship Regulations and conditions which are posted on ACK website/portal.

* Aviation students will be informed by their School of any special requirements relating to the Aviation program of study.

* إن اللغة الرسمية املستخدمة يف التدريس واملخاطبات مع الطالب هي اللغة اإلنجليزية.

* إن وسيلة التواصل الرسمية مع الطلبة هي عن طريق الربيد االلكرتوين املخصص من قبل الكلية للطالب.

* ميكن الحصول عىل تفاصيل اللوائح واإلجراءات املحدثة من خالل البوابة اإللكرتونية الداخلية للكلية األسرتالية بالكويت

.)ACK Portal(

* إن ترتيب اللوائح واإلجراءات أعاله حسب األحرف األبجدية اإلنجليزية، أما عناوين اللوائح واإلجراءات باللغة العربية

أعاله فهي الرتجمة املرادفة لكل منها.

* عىل جميع طلبة البعثات الداخلية ملجلس الجامعات الخاصة االلتزام بقوانني مجلس الجامعات الخاصة ,مراجعة البوابة االلكرتونية الداخلية للكلية لإلملام بقوانني البعثات

ورشوطها.

* طلبة كلية الطريات سيتم مخاطبتهم من القسم قبل الكلية بخصوص رشوط الدراسة الخاصة بهم.