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COMPENDIUM BEST PRACTICES IN
SMART POLICING
of
2 0 1 7AWA R D S
FICCI
SMART P LICING
Disclaimer:
This compendium presents a compilation of selected SMART Policing initiatives in India, which were received for the FICCI SMART Policing Awards for the year 2017. This compendium has been produced by FICCI, based on the information provided by various State Police Forces and Central Armed Police Forces, in the entry forms for the Awards. Although FICCI has made every effort to cross-check the information provided in the entries, the veracity of the factual details rests with the security and law enforcement agencies.
This document is for information only and should not be treated as a consultative report. This publication is not intended to be a substitute for any professional, legal or technical advice. FICCI do not accept any liability, whatsoever, for any direct or consequential loss arising from any use of this document or its content.
Compiled & Edited by:
Mr. Ankit GuptaSenior Assistant Director- Homeland Security, FICCI
Ms. Jigyasa NarulaAssistant Director, FICCI
List of Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02
Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 05
Executive Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 07
Best Practices in SMART Policing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
l Border Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
l Community Policing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
l Crime Investigation & Prosecution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
l Cyber Crime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
l Elderly Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
l Emergency Response. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
l Human Trafficking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
l Intelligence Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
l Maritime Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
l Road Safety & Traffic Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
l Smart Police Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
l Surveillance & Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
l Training & Capacity Building . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
l Women Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
l Other Policing Initiative . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Esteemed Jury Members. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
List of Entries Received for FICCI SMART Policing Awards 2017 . . . . . . . . . . . . . . . . 131
FICCI Security Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
CONTENT
Disclaimer:
This compendium presents a compilation of selected SMART Policing initiatives in India, which were received for the FICCI SMART Policing Awards for the year 2017. This compendium has been produced by FICCI, based on the information provided by various State Police Forces and Central Armed Police Forces, in the entry forms for the Awards. Although FICCI has made every effort to cross-check the information provided in the entries, the veracity of the factual details rests with the security and law enforcement agencies.
This document is for information only and should not be treated as a consultative report. This publication is not intended to be a substitute for any professional, legal or technical advice. FICCI do not accept any liability, whatsoever, for any direct or consequential loss arising from any use of this document or its content.
Compiled & Edited by:
Mr. Ankit GuptaSenior Assistant Director- Homeland Security, FICCI
Ms. Jigyasa NarulaAssistant Director, FICCI
List of Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02
Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 05
Executive Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 07
Best Practices in SMART Policing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
l Border Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
l Community Policing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
l Crime Investigation & Prosecution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
l Cyber Crime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
l Elderly Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
l Emergency Response. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
l Human Trafficking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
l Intelligence Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
l Maritime Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
l Road Safety & Traffic Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
l Smart Police Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
l Surveillance & Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
l Training & Capacity Building . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
l Women Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
l Other Policing Initiative . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Esteemed Jury Members. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
List of Entries Received for FICCI SMART Policing Awards 2017 . . . . . . . . . . . . . . . . 131
FICCI Security Department. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
CONTENT
A WA R D S 2 0 1 7FICCI
3
A WA R D S 2 0 1 7FICCI
2
Abbreviations Abbreviations
ART Accident Resolution Team
ATR Action Taken Report
ASCI Administrative Staff College of India, Hyderabad
AP Andhra Pradesh
AHTU Anti-Human Trafficking Unit
ANEs Anti-National Elements
AHTU Anti-Human Trafficking Unit
AOR Area of Responsibility
AR Assam Rifles
ACP Assistant Commissioner of Police
APP Assistant Public Prosecutor
ASI Assistant Sub-Inspector
BDDS Bomb Detection and Disposal Squad
BSF Border Security Force
CDR Call Data Record
CAPEX Capital Expenditure
CAPF Central Armed Police Force
CISF Central Industrial Security Force
CRPF Central Reserve Police Force
CLAWS Centre for Land warfare Studies
CCW Certain Conventional Weapons
CPU City Patrol Unit
CDVs Civil Defence Volunteers
CCTV Closed-circuit television
CSG Coastal Security Group
CMS Court Cases Monitoring System
CAW Crime Against Women
CID Crime Investigation Department
DoIT Department of Information Technology
DCP Deputy Commissioner of Police
DPR Detailed Project Report
DGP Director General of Police
DPHQ District Police Head Quarter
EOCs Emergency Operation Centres
FTVR Field Traffic Violation Report
FVO Field Verification Officer
FINS Fingerprint Identification & Network System
FIR First Information Report
FRV First Response Vehichle
FIT-PC Focused Improvement in Training of Police Constabulary
GIS Geographic Information System
GRP Government Railway Police
GSA Ground Sign Awareness
GSRMC GRP State Response Monitoring Center
HQ Head Quarter
HSA Hot Spot Analysis
IDMS IED Data Management System
IIM Pune Institute of IED Management CRPF, Pune
IED Improvised Explosive Device
IAS Indian Administrative Service
ICSSR Indian Council of Social Science Research
IIAS Indian Institute of Advanced Study
IIPA Indian Institute of Public Administration
IIT Indian Institute of Technology
IPC Indian Penal Code
IPS Indian Police Service
ITBP Indo-Tibetan Border Police
ILP Inner Line Permits
IG Inspector General
IDSA Institute for Defence Studies and Analyses
IITA Integrated Intelligence Training Academy
IB Intelligence Bureau
IB International Border
IPP Intranet Prahari Project
IO Investigation Officer
J&K Jammu & Kashmir
MP Madhya Pradesh
MSP Mahila Samman Prakoshth
MHA Ministry of Home Affairs, Govt. of India
NCB Narcotics Control Bureau
NCC National Communications Center
NCRB National Crime Records Bureau
NDMA National Disaster Management Authority
NIC National Informatics Centre
A WA R D S 2 0 1 7FICCI
3
A WA R D S 2 0 1 7FICCI
2
Abbreviations Abbreviations
ART Accident Resolution Team
ATR Action Taken Report
ASCI Administrative Staff College of India, Hyderabad
AP Andhra Pradesh
AHTU Anti-Human Trafficking Unit
ANEs Anti-National Elements
AHTU Anti-Human Trafficking Unit
AOR Area of Responsibility
AR Assam Rifles
ACP Assistant Commissioner of Police
APP Assistant Public Prosecutor
ASI Assistant Sub-Inspector
BDDS Bomb Detection and Disposal Squad
BSF Border Security Force
CDR Call Data Record
CAPEX Capital Expenditure
CAPF Central Armed Police Force
CISF Central Industrial Security Force
CRPF Central Reserve Police Force
CLAWS Centre for Land warfare Studies
CCW Certain Conventional Weapons
CPU City Patrol Unit
CDVs Civil Defence Volunteers
CCTV Closed-circuit television
CSG Coastal Security Group
CMS Court Cases Monitoring System
CAW Crime Against Women
CID Crime Investigation Department
DoIT Department of Information Technology
DCP Deputy Commissioner of Police
DPR Detailed Project Report
DGP Director General of Police
DPHQ District Police Head Quarter
EOCs Emergency Operation Centres
FTVR Field Traffic Violation Report
FVO Field Verification Officer
FINS Fingerprint Identification & Network System
FIR First Information Report
FRV First Response Vehichle
FIT-PC Focused Improvement in Training of Police Constabulary
GIS Geographic Information System
GRP Government Railway Police
GSA Ground Sign Awareness
GSRMC GRP State Response Monitoring Center
HQ Head Quarter
HSA Hot Spot Analysis
IDMS IED Data Management System
IIM Pune Institute of IED Management CRPF, Pune
IED Improvised Explosive Device
IAS Indian Administrative Service
ICSSR Indian Council of Social Science Research
IIAS Indian Institute of Advanced Study
IIPA Indian Institute of Public Administration
IIT Indian Institute of Technology
IPC Indian Penal Code
IPS Indian Police Service
ITBP Indo-Tibetan Border Police
ILP Inner Line Permits
IG Inspector General
IDSA Institute for Defence Studies and Analyses
IITA Integrated Intelligence Training Academy
IB Intelligence Bureau
IB International Border
IPP Intranet Prahari Project
IO Investigation Officer
J&K Jammu & Kashmir
MP Madhya Pradesh
MSP Mahila Samman Prakoshth
MHA Ministry of Home Affairs, Govt. of India
NCB Narcotics Control Bureau
NCC National Communications Center
NCRB National Crime Records Bureau
NDMA National Disaster Management Authority
NIC National Informatics Centre
A WA R D S 2 0 1 7FICCI
4
A WA R D S 2 0 1 7FICCI
5
Abbreviations
NIA National Investigating Agency
NMF National Maritime Foundation
NPA National Police Academy
NDIM New Delhi Institute of Management
NOC No Objection Certificate
NBFC Non Banking Financial Company
NGO Non-Governmental Organisation
OPEX Operating Expenses
Ops Operations
PTZ Pan-Tilt-Zoom
PV Passport Verification
PT Pending Trial
PPF Personal Particulars Form
PC Police Constable
PCR Police Control Room
PAC Police Head Constable
PTS Police Training Schools
PVR Police Verification Report
PLCF Pre-Litigation Counselling Forum
PINAC Programme for Identification of Arrested Criminals
PRMC Project Review and Monitoring Committee
PRO Public Relations Officer
QIRT Quick Investigation and Response Teams
SSB Sashastra Seema Bal
SMOC Social Media Observation Centre
SAISA South Asian Institute for Strategic Affairs
SPG Special Protection Group
SOP Standard Operating Procedure
SPF State Police Force
SI Sub Inspector
SDPO Sub-Divisional Police Officer
SP Superintendent of Police
TTPs Tactics, Techniques and Procedures
TMC Traffic Management Centre
UP Uttar Pradesh
Foreword
Smart Policing represents an emerging paradigm
in Indian policing that stresses to embrace the
tenets of 'SMART' Policing enunciated by the
Hon'ble Prime Minister of India, Shri Narendra Modi.
Innovation, cost efficiency, knowledge sharing, and
partnership among law enforcement agencies are the
guiding principles for undertaking SMART Policing
initiatives. Thus, the best practices adopted by the
police forces need recognition, appreciation,
dissemination and replication.
FICCI, last year, instituted the first ever SMART Policing
Awards, which recognizes the best practices in policing
in India. The objective of the awards is to showcase
initiatives taken by the various Internal Security Forces
for the safety and security of citizens. This can change
public perception and build positive and progressive
image of the Internal Security Forces.
We are thankful to the esteemed jury members
comprising Mr. G. K. Pillai, Mr. K. M. Singh, Ms. Manjari
Jaruhar, Mr. Alok Bansal and Dr. Sushma Yadav for their
generous commitment of time and support in selecting
the winning entries, which are documented in this
compendium.
I am confident that the compendium will be useful to
various Police Forces in identifying and replicating
SMART Policing initiatives at various levels (including
district and police stations), thus further improving
policing services to the public.
Dr. A. Didar Singh
Secretary General, FICCI
A WA R D S 2 0 1 7FICCI
4
A WA R D S 2 0 1 7FICCI
5
Abbreviations
NIA National Investigating Agency
NMF National Maritime Foundation
NPA National Police Academy
NDIM New Delhi Institute of Management
NOC No Objection Certificate
NBFC Non Banking Financial Company
NGO Non-Governmental Organisation
OPEX Operating Expenses
Ops Operations
PTZ Pan-Tilt-Zoom
PV Passport Verification
PT Pending Trial
PPF Personal Particulars Form
PC Police Constable
PCR Police Control Room
PAC Police Head Constable
PTS Police Training Schools
PVR Police Verification Report
PLCF Pre-Litigation Counselling Forum
PINAC Programme for Identification of Arrested Criminals
PRMC Project Review and Monitoring Committee
PRO Public Relations Officer
QIRT Quick Investigation and Response Teams
SSB Sashastra Seema Bal
SMOC Social Media Observation Centre
SAISA South Asian Institute for Strategic Affairs
SPG Special Protection Group
SOP Standard Operating Procedure
SPF State Police Force
SI Sub Inspector
SDPO Sub-Divisional Police Officer
SP Superintendent of Police
TTPs Tactics, Techniques and Procedures
TMC Traffic Management Centre
UP Uttar Pradesh
Foreword
Smart Policing represents an emerging paradigm
in Indian policing that stresses to embrace the
tenets of 'SMART' Policing enunciated by the
Hon'ble Prime Minister of India, Shri Narendra Modi.
Innovation, cost efficiency, knowledge sharing, and
partnership among law enforcement agencies are the
guiding principles for undertaking SMART Policing
initiatives. Thus, the best practices adopted by the
police forces need recognition, appreciation,
dissemination and replication.
FICCI, last year, instituted the first ever SMART Policing
Awards, which recognizes the best practices in policing
in India. The objective of the awards is to showcase
initiatives taken by the various Internal Security Forces
for the safety and security of citizens. This can change
public perception and build positive and progressive
image of the Internal Security Forces.
We are thankful to the esteemed jury members
comprising Mr. G. K. Pillai, Mr. K. M. Singh, Ms. Manjari
Jaruhar, Mr. Alok Bansal and Dr. Sushma Yadav for their
generous commitment of time and support in selecting
the winning entries, which are documented in this
compendium.
I am confident that the compendium will be useful to
various Police Forces in identifying and replicating
SMART Policing initiatives at various levels (including
district and police stations), thus further improving
policing services to the public.
Dr. A. Didar Singh
Secretary General, FICCI
A WA R D S 2 0 1 7FICCI
9
Executive Summary
In the backdrop of police modernisation,
Hon'ble Prime Minister's SMART Policing
Model has added critical thinking to the
whole gamut of law enforcement. The Model of
SMART Police incorporates all such activities
which citizens and stakeholders in the field of
internal security have been demanding for long
time. The significance of reform idea in policing
has to include the Premier's prescription of
SMART Policing including attributes of
sensitivity, modern and mobile, alertness and
accountability, reliability and responsiveness,
tech savvy, and well trained police. The
template of Hon'ble Prime Minister's SMART Policing Model has all the components which
will allow the law enforcement agencies to galvanize itself into more advance and
proficient version. It has the potential of filling the existing gaps in policing and taking
care of critical areas which more often than not lead to criticism.
With this background, FICCI, last year, had instituted SMART Policing Awards for best
practices in policing in India. The objective of the Awards is to showcase initiatives
taken by the police for the safety and security of citizens. This endeavour aims to
promote positive and progressive public perception of police forces.
This year, FICCI has invited entries for FICCI SMART Policing Awards 2017 from State
Police Forces (SPFs) and Central Armed Police Forces (CAPFs) in the following categories:
l Anti-Insurgency
l Border Management
l Child Safety
l Community Policing
l Crime Investigation & Prosecution
l Cyber Crime
l Elderly Safety
l Emergency Response
l Human Trafficking
l Intelligence Collection
"By policing, I mean 'SMART'
S for strict but sensitive,
M for modern and mobile,
A for alert and accountable,
R for reliable and responsive and
T for techno-savvy and trained."
-Shri Narendra ModiHon'ble Prime Minister of India
A WA R D S 2 0 1 7FICCI
9
Executive Summary
In the backdrop of police modernisation,
Hon'ble Prime Minister's SMART Policing
Model has added critical thinking to the
whole gamut of law enforcement. The Model of
SMART Police incorporates all such activities
which citizens and stakeholders in the field of
internal security have been demanding for long
time. The significance of reform idea in policing
has to include the Premier's prescription of
SMART Policing including attributes of
sensitivity, modern and mobile, alertness and
accountability, reliability and responsiveness,
tech savvy, and well trained police. The
template of Hon'ble Prime Minister's SMART Policing Model has all the components which
will allow the law enforcement agencies to galvanize itself into more advance and
proficient version. It has the potential of filling the existing gaps in policing and taking
care of critical areas which more often than not lead to criticism.
With this background, FICCI, last year, had instituted SMART Policing Awards for best
practices in policing in India. The objective of the Awards is to showcase initiatives
taken by the police for the safety and security of citizens. This endeavour aims to
promote positive and progressive public perception of police forces.
This year, FICCI has invited entries for FICCI SMART Policing Awards 2017 from State
Police Forces (SPFs) and Central Armed Police Forces (CAPFs) in the following categories:
l Anti-Insurgency
l Border Management
l Child Safety
l Community Policing
l Crime Investigation & Prosecution
l Cyber Crime
l Elderly Safety
l Emergency Response
l Human Trafficking
l Intelligence Collection
"By policing, I mean 'SMART'
S for strict but sensitive,
M for modern and mobile,
A for alert and accountable,
R for reliable and responsive and
T for techno-savvy and trained."
-Shri Narendra ModiHon'ble Prime Minister of India
A WA R D S 2 0 1 7FICCI
11
FICCI SMART Policing Awards 2017
The jury members recommended the following initiatives for conferment of the FICCI
SMART Policing Awards 2017
Himachal Pradesh Police has taken an initiative to digitize the process of making NOCs for
the foreigners which would help in several ways to the department and public. It is
proposed to host the captured database on NIC Server so that all the ten states at
International border can sync their data / entries regarding Protected Areas / Restricted
Areas at a central server. This could support various departments like CID, IB, Military
Intelligence, ITBP units, etc. from the cohesive database of information.
'PRAYAAS' a Community Policing Initiative of Tripura Police was launched in January,
2011 with the aim to forge a strong Police-Public Partnership for improving the delivery of
law enforcement services to the community. This model of policing aims to achieve the
motto of Tripura Police 'SEVA VEERTA and BANDHUTA' through a transformational
approach which calls for a change from reactive to proactive policing. Insurgency in the
state, which had been a serious cause of concern, was contained without antagonizing
and alienating general public, taking them into confidence. Thus this project envisaged
taking the public along by enlisting the support in controlling and preventing overall
crime, crime against women, motor accident cases, and to neutralise residual insurgent
activities.
The e-monitoring of court work titled Court Monitoring System (CMS) was introduced in
Vijayawada (Andhra Pradesh). Prior to the introduction of this system, there were the
usual problems associated with prosecution of criminal cases in the 14 courts of the
Commissionerate including non-execution of process, non-attendance of witnesses, and
investigating officers and delay in prosecution. After the introduction of the system, there
was a quantum jump in the quality of police performance in the courts which resulted in
overall improvement in the conviction percentage from 24% to approximately 58% within 6
months.
Sr. No. Category Name of Initiative Submitted by
1. Border Management Web Database Himachal Pradesh
for issuing NOCs Police
A WA R D S 2 0 1 7FICCI
10
Sr. No. Category Name of Initiative Submitted by
3. Crime Investigation Court Monitoring Andhra Pradesh
& Prosecution System (CMS) Police
Sr. No. Category Name of Initiative Submitted by
2. Community Policing Prayaas Tripura Police
l Maritime Security
l Road Safety & Traffic Management
l Smart Police Station
l Surveillance & Monitoring
l Training & Capacity Building
l Women Safety
l Other Policing Initiative
This intervention is to bring together, in a single publication, different SMART Policing
initiatives and practices undertaken by various security and law enforcement agencies
across India. This compendium documents the entries felicitated with 'FICCI SMART
Policing Awards 2017', and list the entries that were received in the course of the selection
process. The best practices documented here could be replicated by other institutions
across the country.
Over 130 entries were received from various Police Forces across India. The esteemed jury
members comprising, Mr. G. K. Pillai, Former Union Home Secretary, Government of India,
Mr. K M Singh, Former Member NDMA & DG, Central Industrial Security Force,
Government of India, Ms. Manjari Jaruhar, Former Special DG, CISF, Government of India,
Mr. Alok Bansal, Director, India Foundation and Dr. Sushma Yadav, Professor of Public
Policy & Governance, Indian Institute of Public Administration (IIPA), scrutinised each
entry meticulously, according to the definition of SMART Policing.
A WA R D S 2 0 1 7FICCI
11
FICCI SMART Policing Awards 2017
The jury members recommended the following initiatives for conferment of the FICCI
SMART Policing Awards 2017
Himachal Pradesh Police has taken an initiative to digitize the process of making NOCs for
the foreigners which would help in several ways to the department and public. It is
proposed to host the captured database on NIC Server so that all the ten states at
International border can sync their data / entries regarding Protected Areas / Restricted
Areas at a central server. This could support various departments like CID, IB, Military
Intelligence, ITBP units, etc. from the cohesive database of information.
'PRAYAAS' a Community Policing Initiative of Tripura Police was launched in January,
2011 with the aim to forge a strong Police-Public Partnership for improving the delivery of
law enforcement services to the community. This model of policing aims to achieve the
motto of Tripura Police 'SEVA VEERTA and BANDHUTA' through a transformational
approach which calls for a change from reactive to proactive policing. Insurgency in the
state, which had been a serious cause of concern, was contained without antagonizing
and alienating general public, taking them into confidence. Thus this project envisaged
taking the public along by enlisting the support in controlling and preventing overall
crime, crime against women, motor accident cases, and to neutralise residual insurgent
activities.
The e-monitoring of court work titled Court Monitoring System (CMS) was introduced in
Vijayawada (Andhra Pradesh). Prior to the introduction of this system, there were the
usual problems associated with prosecution of criminal cases in the 14 courts of the
Commissionerate including non-execution of process, non-attendance of witnesses, and
investigating officers and delay in prosecution. After the introduction of the system, there
was a quantum jump in the quality of police performance in the courts which resulted in
overall improvement in the conviction percentage from 24% to approximately 58% within 6
months.
Sr. No. Category Name of Initiative Submitted by
1. Border Management Web Database Himachal Pradesh
for issuing NOCs Police
A WA R D S 2 0 1 7FICCI
10
Sr. No. Category Name of Initiative Submitted by
3. Crime Investigation Court Monitoring Andhra Pradesh
& Prosecution System (CMS) Police
Sr. No. Category Name of Initiative Submitted by
2. Community Policing Prayaas Tripura Police
l Maritime Security
l Road Safety & Traffic Management
l Smart Police Station
l Surveillance & Monitoring
l Training & Capacity Building
l Women Safety
l Other Policing Initiative
This intervention is to bring together, in a single publication, different SMART Policing
initiatives and practices undertaken by various security and law enforcement agencies
across India. This compendium documents the entries felicitated with 'FICCI SMART
Policing Awards 2017', and list the entries that were received in the course of the selection
process. The best practices documented here could be replicated by other institutions
across the country.
Over 130 entries were received from various Police Forces across India. The esteemed jury
members comprising, Mr. G. K. Pillai, Former Union Home Secretary, Government of India,
Mr. K M Singh, Former Member NDMA & DG, Central Industrial Security Force,
Government of India, Ms. Manjari Jaruhar, Former Special DG, CISF, Government of India,
Mr. Alok Bansal, Director, India Foundation and Dr. Sushma Yadav, Professor of Public
Policy & Governance, Indian Institute of Public Administration (IIPA), scrutinised each
entry meticulously, according to the definition of SMART Policing.
A WA R D S 2 0 1 7FICCI
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Sr. No. Category Name of Initiative Submitted by
8. Intelligence Collection Kem Chho? Kachchh Gujarat Police
This programme of the West Kachchh District Police aims to establish a good and active rapport with the citizens of the border district in order to know their problems / representations concerning different departments of the district administration especially the police department, as well as to get information regarding anti-national activities in the border areas. As the number and credibility of inputs on anti-social and anti-national activities have increased, the implementation of this initiative has inspired the district police to strengthen the intelligence network as well as to establish Social Media Observation Centre (SMOC).
Sr. No. Category Name of Initiative Submitted by
9. Other Policing Initiative Smart Passport Verification Telangana Police
Process
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Telangana Police has streamlined its passport verification process with the introduction of VeriFast, a technology interface for fast passport verification. In addition, the Field Verification Officers (FVOs) have been provided iPads to operate this App. The VeriFast-loaded, GPS-enabled, 3G-connected iPads have made expeditious and paperless verification a reality. The interface, along with the implementation of a strict process for verification, has brought the average time taken for verification down from around 61 days in 2012 to a mere 5 days in 2016.
Sr. No. Category Name of Initiative Submitted by
10. Road Safety & Evidence Based Enforcement Karnataka Police
Traffic Management using Camera
The City of Bengaluru is known for traffic density and delayed journeys. If the Traffic Police carries out random checking of vehicular documents, it will lead to further congestion. During peak hours, if the vehicles are flagged down this further leads to congestion on road and junctions. In order to do away with routine checks, the Bengaluru Police introduced Evidence Based Enforcement using cameras. There was a great need to search for solutions wherein the Traffic Police just capture the image of violator along with the vehicle and send notice to pay the fine. This has led to transparency in enforcement and has prevented unnecessary argument with the public. After the implementation of this initiative, around 179 junctions across the city have been equipped with Pan-Tilt-Zoom (PTZ) based surveillance cameras. They are again connected with the Central Video Surveillance System at the Traffic Management Centre (TMC) using a network of leased lines. The live feed from the junctions are recorded at TMC and are presented to the desktops of experts sitting at the console room of the TMC.
Uttarakhand Police has envisioned and created a specialized force of 60 police officers. On 1st April, 2014, the City Patrol Unit (CPU) was launched as a pilot project in Dehradun with the aim of preventing road-related crimes and its fallouts as well as bringing down the incidents of violation of traffic rules. Two years after the CPU was piloted in Dehradun, its impact on Dehradun streets is palpable. The roads are distinctly safer, both traffic-wise and crime-wise. Apart from bringing down the number of traffic violations, the CPU has effectively curbed chain-snatching, vehicle theft, vehicle robbery and eve-teasing.
Sr. No. Category Name of Initiative Submitted by
11. Road Safety & Traffic Uttarakhand City Patrol Uttarakhand Police
Management
This initiative of the Hyderabad Police aims at setting up Cyber Forensic Lab which
consists of state of the art latest tools, equipment and software besides a high standard
team of investigators. The lab mechanism will operate on following thrust areas such as
Disk Forensics, Network Forensics, Mobile Forensics, Live Forensics, Memory Forensics,
Multimedia Forensics and Data Analysis.
Jaipur Police launched a programme to ensure better security and care for elderly citizens
residing in Jaipur. This programme includes an easily accessible App and a dedicated
helpline situated in Police Control Room, which is operated with the active assistance of
the NGO - Help Age India. This smart phone App helps the police to remain in touch with
the senior citizens in the area and the helpline enables to provide medical and legal
services etc., besides addressing the security concerns of the senior citizens. 2970 senior
citizens are already availing this service.
Sr. No. Category Name of Initiative Submitted by
4. Cyber Crime Cyber Forensics Lab Telangana Police
Sr. No. Category Name of Initiative Submitted by
5. Elderly Safety Senior Citizen Security App Rajasthan Police
Sr. No. Category Name of Initiative Submitted by
6. Emergency Response Automated Disaster and Madhya Pradesh Police Emergency Command and Response Monitoring System
It is web based initiative whereby geospatial technology has been extensively used in
collaborating and partnering of human and equipment resources of all stakeholders such
as Civil Defence Volunteers as community representative, Government Departments,
Home Guards, Madhya Pradesh State Disaster Management Authority (SDERF), Police,
Industries, NGOs, Philanthropic Organizations, Private institutions and individuals. Last
year, the Madhya Pradesh Police saved more than 13,000 lives during flood disaster and
successfully averted disaster on account of breach of three dams (two in Panna and one in
Sheopur) by resorting to timely evacuation thus successfully averting face off with the
disaster.
Sr. No. Category Name of Initiative Submitted by
7. Human Trafficking Human Trafficking & Madhya Pradesh Police Child Safety
Immoral trafficking is one of the biggest problems of Mandsor, Ratlam and Neemuch
district. Through intelligence inputs; the Madhya Pradesh Police found that a particular
community is involved in human trafficking. The police rescued hundreds of minor girls
from their deras (camps). Rescued girls were not only from India but they were kidnapped
from Nepal and Bangladesh also. Objective of the mission was to verify intelligence input
of human trafficking with various techniques, to identify minor victims, to rescue them, to
lodge FIR, to identify culprits involved in human trafficking, to arrest culprits from the
different parts of India and to put them behind bars.
A WA R D S 2 0 1 7FICCI
13
Sr. No. Category Name of Initiative Submitted by
8. Intelligence Collection Kem Chho? Kachchh Gujarat Police
This programme of the West Kachchh District Police aims to establish a good and active rapport with the citizens of the border district in order to know their problems / representations concerning different departments of the district administration especially the police department, as well as to get information regarding anti-national activities in the border areas. As the number and credibility of inputs on anti-social and anti-national activities have increased, the implementation of this initiative has inspired the district police to strengthen the intelligence network as well as to establish Social Media Observation Centre (SMOC).
Sr. No. Category Name of Initiative Submitted by
9. Other Policing Initiative Smart Passport Verification Telangana Police
Process
A WA R D S 2 0 1 7FICCI
12
Telangana Police has streamlined its passport verification process with the introduction of VeriFast, a technology interface for fast passport verification. In addition, the Field Verification Officers (FVOs) have been provided iPads to operate this App. The VeriFast-loaded, GPS-enabled, 3G-connected iPads have made expeditious and paperless verification a reality. The interface, along with the implementation of a strict process for verification, has brought the average time taken for verification down from around 61 days in 2012 to a mere 5 days in 2016.
Sr. No. Category Name of Initiative Submitted by
10. Road Safety & Evidence Based Enforcement Karnataka Police
Traffic Management using Camera
The City of Bengaluru is known for traffic density and delayed journeys. If the Traffic Police carries out random checking of vehicular documents, it will lead to further congestion. During peak hours, if the vehicles are flagged down this further leads to congestion on road and junctions. In order to do away with routine checks, the Bengaluru Police introduced Evidence Based Enforcement using cameras. There was a great need to search for solutions wherein the Traffic Police just capture the image of violator along with the vehicle and send notice to pay the fine. This has led to transparency in enforcement and has prevented unnecessary argument with the public. After the implementation of this initiative, around 179 junctions across the city have been equipped with Pan-Tilt-Zoom (PTZ) based surveillance cameras. They are again connected with the Central Video Surveillance System at the Traffic Management Centre (TMC) using a network of leased lines. The live feed from the junctions are recorded at TMC and are presented to the desktops of experts sitting at the console room of the TMC.
Uttarakhand Police has envisioned and created a specialized force of 60 police officers. On 1st April, 2014, the City Patrol Unit (CPU) was launched as a pilot project in Dehradun with the aim of preventing road-related crimes and its fallouts as well as bringing down the incidents of violation of traffic rules. Two years after the CPU was piloted in Dehradun, its impact on Dehradun streets is palpable. The roads are distinctly safer, both traffic-wise and crime-wise. Apart from bringing down the number of traffic violations, the CPU has effectively curbed chain-snatching, vehicle theft, vehicle robbery and eve-teasing.
Sr. No. Category Name of Initiative Submitted by
11. Road Safety & Traffic Uttarakhand City Patrol Uttarakhand Police
Management
This initiative of the Hyderabad Police aims at setting up Cyber Forensic Lab which
consists of state of the art latest tools, equipment and software besides a high standard
team of investigators. The lab mechanism will operate on following thrust areas such as
Disk Forensics, Network Forensics, Mobile Forensics, Live Forensics, Memory Forensics,
Multimedia Forensics and Data Analysis.
Jaipur Police launched a programme to ensure better security and care for elderly citizens
residing in Jaipur. This programme includes an easily accessible App and a dedicated
helpline situated in Police Control Room, which is operated with the active assistance of
the NGO - Help Age India. This smart phone App helps the police to remain in touch with
the senior citizens in the area and the helpline enables to provide medical and legal
services etc., besides addressing the security concerns of the senior citizens. 2970 senior
citizens are already availing this service.
Sr. No. Category Name of Initiative Submitted by
4. Cyber Crime Cyber Forensics Lab Telangana Police
Sr. No. Category Name of Initiative Submitted by
5. Elderly Safety Senior Citizen Security App Rajasthan Police
Sr. No. Category Name of Initiative Submitted by
6. Emergency Response Automated Disaster and Madhya Pradesh Police Emergency Command and Response Monitoring System
It is web based initiative whereby geospatial technology has been extensively used in
collaborating and partnering of human and equipment resources of all stakeholders such
as Civil Defence Volunteers as community representative, Government Departments,
Home Guards, Madhya Pradesh State Disaster Management Authority (SDERF), Police,
Industries, NGOs, Philanthropic Organizations, Private institutions and individuals. Last
year, the Madhya Pradesh Police saved more than 13,000 lives during flood disaster and
successfully averted disaster on account of breach of three dams (two in Panna and one in
Sheopur) by resorting to timely evacuation thus successfully averting face off with the
disaster.
Sr. No. Category Name of Initiative Submitted by
7. Human Trafficking Human Trafficking & Madhya Pradesh Police Child Safety
Immoral trafficking is one of the biggest problems of Mandsor, Ratlam and Neemuch
district. Through intelligence inputs; the Madhya Pradesh Police found that a particular
community is involved in human trafficking. The police rescued hundreds of minor girls
from their deras (camps). Rescued girls were not only from India but they were kidnapped
from Nepal and Bangladesh also. Objective of the mission was to verify intelligence input
of human trafficking with various techniques, to identify minor victims, to rescue them, to
lodge FIR, to identify culprits involved in human trafficking, to arrest culprits from the
different parts of India and to put them behind bars.
A WA R D S 2 0 1 7FICCI
15
SPECIAL JURY AWARDS
The Jury members also recommended conferring ' Special Jury Awards' to the following
initiatives
With advancement of technology, satellite imagery, data management software and
application tools are available and being frequently used by modern forces to know about
the Area of Responsibility (AOR) and considered decision making process. The need to
switch to IT enabled decision making for enhanced precision requirement was felt for
establishing Integrated Operation (Ops) Room at BSF Headquarter, which was duly
supported by advanced analytical tools.
Sr. No. Category Name of Initiative Submitted by
1. Border Management Establishment of Integrated Border Security Force
Operations Room (BSF)
Under this initiative of the Uttar Pradesh Police, the DGP Headquarter as well as every
District / Range / Zone of UP has got a specific twitter handle where public can freely
lodge their complaints. Apart from the above, it also includes twitter handle of the
Directorate of Traffic Police, Lucknow, as well as separate handles of SP traffics of 16
important districts of UP. This has enabled the public to freely lodge their traffic related
complaints. All taken together, UP Police has rolled out 122 verified twitter handles which
work seamlessly in an automated manner in which the DGP Headquarter monitors the
entire initiative 24 X 7.
Sr. No. Category Name of Initiative Submitted by
2. Community Policing Twitter Seva Uttar Pradesh Police
A WA R D S 2 0 1 7FICCI
14
Crime branch department of Gujarat Police has developed Eklavya-V software
application with the support of in-house team. Also this being a department specific
application the same has not been kept in the public domain or even not accessible to any
other unauthorized officials. After implementation of the Eklavya-V application the
Gujarat Police Department along with the crime branch was successful in solving cases
related to vehicles used in crime such as theft, robbery, chain snatching, kidnapping, etc.
in a much shorter time duration than before. The application has helped the department in
curbing the crime rate in the city up to a larger extent. Also after utilization of the same
application by various departments of Gujarat Police especially the traffic department has
helped the traffic policemen to differentiate between an innocent citizen and a criminal
commuting by vehicles to different locations.
Sr. No. Category Name of Initiative Submitted by
3. Crime Investigation & EKLAVYA-V Gujarat Police
Prosecution
In Durg District of Chhattisgarh, a mission mode, smart police station project was implemented aiming for the district police to keep in sync with the changing times and effectively cater to the needs of the general populace. The project has been implemented by seeking public cooperation and the existing budget being allocated to the district.
Sr. No. Category Name of Initiative Submitted by
12. Smart Police Station Smart Police Stations of Durg Chhattisgarh Police
Jaipur Police has devised a computerised Hot Spot Policing Model by superimposing crime information with temporal and spatial aspects geospatially over street level digital maps. This enables systematic analysis of crime trends and assists in formulating effective crime control strategies by channelizing scarce resources for optimum and efficient utilization. This system also helps in predicting crime for preventive policing. This initiative has resulted in a very visible and effective decrease in property related crime incidence in 2016 as compared to 2015 in Jaipur. It is also being replicated in other parts of Rajasthan.
Sr. No. Category Name of Initiative Submitted by
13. Surveillance & Monitoring Hot Spot Analysis Rajasthan Police
Institute of IED Management, CRPF, Pune (IIM, Pune) is the only institute in India which is solely dedicated to counter IED training. The Institute conducts counter IED training for all ranks of CRPF and other security forces of the country and friendly countries. Improved efficiency comes from the improved training and IIM, CRPF, Pune is evolving as an international centre of excellence by inculcating all ultramodern and latest techniques, tactics and procedures in the field of counter IED training. The passed out trainees of IIM,CRPF, Pune have detected and defused large numbers of IEDs which otherwise would have inflicted heavy casualties to the troops / civilians. In 2016, CRPF alone has recovered more than 1000 IEDs from the Naxal theatre which is the outcome of the professional and effective training imparted by the institute.
Sr. No. Category Name of Initiative Submitted by
14. Training & IED Management Central Reserve Police
Capacity Building Force (CRPF)
VIKALP is a web portal run by UP Police Mahila Samman Prakoshth (MSP) which is dedicated exclusively to the registering and processing of complaints regarding crimes against women where women themselves, or anyone on their behalf, can register complaints easily and with utmost safety, from anywhere in the State of Uttar Pradesh. It has been conceptualized in the background of the need to provide women an alternative platform for gaining access to the Criminal Justice System in a society which is largely patriarchal, with subcultures of silence and victim-blaming. These socio-cultural norms make it very difficult for a woman to go to a police station and register a complaint for any crime committed against her. VIKALP virtually eliminates the requirement of going to the police station for a complainant to be heard.
Sr. No. Category Name of Initiative Submitted by
15. Women Safety "VIKALP"- an initiative of the Uttar Pradesh Police Uttar Pradesh Police Mahila Samman Prakoshth
A WA R D S 2 0 1 7FICCI
15
SPECIAL JURY AWARDS
The Jury members also recommended conferring ' Special Jury Awards' to the following
initiatives
With advancement of technology, satellite imagery, data management software and
application tools are available and being frequently used by modern forces to know about
the Area of Responsibility (AOR) and considered decision making process. The need to
switch to IT enabled decision making for enhanced precision requirement was felt for
establishing Integrated Operation (Ops) Room at BSF Headquarter, which was duly
supported by advanced analytical tools.
Sr. No. Category Name of Initiative Submitted by
1. Border Management Establishment of Integrated Border Security Force
Operations Room (BSF)
Under this initiative of the Uttar Pradesh Police, the DGP Headquarter as well as every
District / Range / Zone of UP has got a specific twitter handle where public can freely
lodge their complaints. Apart from the above, it also includes twitter handle of the
Directorate of Traffic Police, Lucknow, as well as separate handles of SP traffics of 16
important districts of UP. This has enabled the public to freely lodge their traffic related
complaints. All taken together, UP Police has rolled out 122 verified twitter handles which
work seamlessly in an automated manner in which the DGP Headquarter monitors the
entire initiative 24 X 7.
Sr. No. Category Name of Initiative Submitted by
2. Community Policing Twitter Seva Uttar Pradesh Police
A WA R D S 2 0 1 7FICCI
14
Crime branch department of Gujarat Police has developed Eklavya-V software
application with the support of in-house team. Also this being a department specific
application the same has not been kept in the public domain or even not accessible to any
other unauthorized officials. After implementation of the Eklavya-V application the
Gujarat Police Department along with the crime branch was successful in solving cases
related to vehicles used in crime such as theft, robbery, chain snatching, kidnapping, etc.
in a much shorter time duration than before. The application has helped the department in
curbing the crime rate in the city up to a larger extent. Also after utilization of the same
application by various departments of Gujarat Police especially the traffic department has
helped the traffic policemen to differentiate between an innocent citizen and a criminal
commuting by vehicles to different locations.
Sr. No. Category Name of Initiative Submitted by
3. Crime Investigation & EKLAVYA-V Gujarat Police
Prosecution
In Durg District of Chhattisgarh, a mission mode, smart police station project was implemented aiming for the district police to keep in sync with the changing times and effectively cater to the needs of the general populace. The project has been implemented by seeking public cooperation and the existing budget being allocated to the district.
Sr. No. Category Name of Initiative Submitted by
12. Smart Police Station Smart Police Stations of Durg Chhattisgarh Police
Jaipur Police has devised a computerised Hot Spot Policing Model by superimposing crime information with temporal and spatial aspects geospatially over street level digital maps. This enables systematic analysis of crime trends and assists in formulating effective crime control strategies by channelizing scarce resources for optimum and efficient utilization. This system also helps in predicting crime for preventive policing. This initiative has resulted in a very visible and effective decrease in property related crime incidence in 2016 as compared to 2015 in Jaipur. It is also being replicated in other parts of Rajasthan.
Sr. No. Category Name of Initiative Submitted by
13. Surveillance & Monitoring Hot Spot Analysis Rajasthan Police
Institute of IED Management, CRPF, Pune (IIM, Pune) is the only institute in India which is solely dedicated to counter IED training. The Institute conducts counter IED training for all ranks of CRPF and other security forces of the country and friendly countries. Improved efficiency comes from the improved training and IIM, CRPF, Pune is evolving as an international centre of excellence by inculcating all ultramodern and latest techniques, tactics and procedures in the field of counter IED training. The passed out trainees of IIM,CRPF, Pune have detected and defused large numbers of IEDs which otherwise would have inflicted heavy casualties to the troops / civilians. In 2016, CRPF alone has recovered more than 1000 IEDs from the Naxal theatre which is the outcome of the professional and effective training imparted by the institute.
Sr. No. Category Name of Initiative Submitted by
14. Training & IED Management Central Reserve Police
Capacity Building Force (CRPF)
VIKALP is a web portal run by UP Police Mahila Samman Prakoshth (MSP) which is dedicated exclusively to the registering and processing of complaints regarding crimes against women where women themselves, or anyone on their behalf, can register complaints easily and with utmost safety, from anywhere in the State of Uttar Pradesh. It has been conceptualized in the background of the need to provide women an alternative platform for gaining access to the Criminal Justice System in a society which is largely patriarchal, with subcultures of silence and victim-blaming. These socio-cultural norms make it very difficult for a woman to go to a police station and register a complaint for any crime committed against her. VIKALP virtually eliminates the requirement of going to the police station for a complainant to be heard.
Sr. No. Category Name of Initiative Submitted by
15. Women Safety "VIKALP"- an initiative of the Uttar Pradesh Police Uttar Pradesh Police Mahila Samman Prakoshth
A WA R D S 2 0 1 7FICCI
17
Sr. No. Category Name of Initiative Submitted by
7. Emergency Response State Police Emergency Madhya Pradesh Police
Response System - Dial 100
Under this project, the Madhya Pradesh Police had set up State-level centralised Dial 100 control room cum command centre in Bhopal and has deployed 1000 First Response Vehicles all over Madhya Pradesh for police related emergencies and other services to help people in distress. The call centre of 110 seats is equipped with latest technological tools like CTI, CAD, GPS, GIS, Voice logger, EMS etc. Prior to this project there was no organised first response system, there was no institutionalised mechanism to provide quick and effective response to person in emergency. Now, each First Response Vehicle is equipped with GPS, MDT, Wireless System, PA system and many more. Two police officers per vehicle are deployed in each shift from concerned police station. Around 7000 police personnel are deputed for this service. Since, its implementation more than 19 lakh persons have been benefitted, more than 150 new born abandoned by their parents too have been saved. Crime has come down by 17% in one year.
A WA R D S 2 0 1 7FICCI
16
Sr. No. Category Name of Initiative Submitted by
8. Maritime Security Marine Home Guards Tamil Nadu Police
Programme
The Coastal Security Group (CSG), which comes under the Tamil Nadu Police, had enlisted around 500 local fishermen in the role of home guards to aid in patrolling activities on the sea. These men were trained in drill & discipline and handling of arms to protect the sea coasts. They work in co-ordination with the Marine Police. The CSG's primary brief involves monitoring the coast to prevent espionage, terrorist infiltration and smuggling activities. The force has already surpassed these mandates and has turned into an effective interventional and rescue force.
Sr. No. Category Name of Initiative Submitted by
9. Road Safety & Traffic Traffic eChallan System Andhra Pradesh Police
Management
In Vijaywada, the Government has introduced e-Challan & e-Ticket system, which is a mixture of Contact & Non-contact Enforcement System and Digitalised Traffic Challan System. In this system two categories of challan are imposed.
The police constables on the roads of Vijaywada are issued a digital camera through which they capture pictures of traffic violations. e-Challan is generated along with the photograph of the violation and it is posted to the address available in the vehicle registration number. The police officers of and above the rank of Sub-Inspector issue e-Ticket using POS machines and android tabs, eliminating manual paper work. Traffic violators are given an e-Ticket receipt and SMS is sent to their mobile phones. There is no collection of fine amount at the spot. The violator can pay the fine amount through online payment gateway or at any Mee Seva or AP online centers anywhere in the State.
GRP Help is the official Government Railway Police App to help and empower passengers
of Indian Railways. With this App, passengers can ask for help from Railway Police and
register complaints. A confirmatory SMS is received assuring the complainant regarding
the help. Railway passengers can notify any suspicious object or activity with a click,
send a picture or audio to Railway Police and help preventing accidents and terrorist
activities.
Jammu & Kashmir Police complied a book on “Cyber Crime” which elaborated the
concept of internet related crime like hacking, spoofing, phishing, steganography,
internet time theft, e-mail bombing, banking frauds, forgery etc., and investigation part
also. This book was circulated among the police officers of J&K Police, followed by
lectures, seminars and workshops in Universities, Schools, RBI Jammu, Air Force Station
Udhampur and Jammu, BSF Headquarters at Jammu, Vigilance Organizations etc. where
officers and general public were sensitized about the DO's and DON'Ts, cyber security and
online frauds.
Sr. No. Category Name of Initiative Submitted by
4. Crime Investigation GRP Help App, Web Madhya Pradesh Police
& Prosecution monitoring system,
QIRT as state of the
art response mechanism
and investigation
support system
Sr. No. Category Name of Initiative Submitted by
5. Cyber Crime Cyber Crime & Jammu & Kashmir Police
Cyber Security
Sr. No. Category Name of Initiative Submitted by
6. Emergency Response UP 100 Project - Police Uttar Pradesh Police
Emergency Management
System
Historically, there has been a Dial 100 number in different cities of Uttar Pradesh to cater to
police emergency services. Any call to this emergency number was routed to a
communication officer or dispatcher in that particular district where the call originated
and was handled by the concerned personnel. The system was implemented in a
distributed environment and was working independently. Thus these Police Emergency
Systems have been operational in the form of distributed district level 'Dial 100' systems
till now, where public calls in police emergency situations are handled by Police Control
Rooms established at the District level. The challenges faced by police forces in the state
in providing a coordinated and centralized emergency response, led to the
conceptualization of a centralized and integrated system i.e UP 100, to provide better
police emergency response and services to the citizens. As UP 100 completed 100 days
from launch, it provided assistance in more than 6.32 lakh cases in the first 100 days.
A WA R D S 2 0 1 7FICCI
17
Sr. No. Category Name of Initiative Submitted by
7. Emergency Response State Police Emergency Madhya Pradesh Police
Response System - Dial 100
Under this project, the Madhya Pradesh Police had set up State-level centralised Dial 100 control room cum command centre in Bhopal and has deployed 1000 First Response Vehicles all over Madhya Pradesh for police related emergencies and other services to help people in distress. The call centre of 110 seats is equipped with latest technological tools like CTI, CAD, GPS, GIS, Voice logger, EMS etc. Prior to this project there was no organised first response system, there was no institutionalised mechanism to provide quick and effective response to person in emergency. Now, each First Response Vehicle is equipped with GPS, MDT, Wireless System, PA system and many more. Two police officers per vehicle are deployed in each shift from concerned police station. Around 7000 police personnel are deputed for this service. Since, its implementation more than 19 lakh persons have been benefitted, more than 150 new born abandoned by their parents too have been saved. Crime has come down by 17% in one year.
A WA R D S 2 0 1 7FICCI
16
Sr. No. Category Name of Initiative Submitted by
8. Maritime Security Marine Home Guards Tamil Nadu Police
Programme
The Coastal Security Group (CSG), which comes under the Tamil Nadu Police, had enlisted around 500 local fishermen in the role of home guards to aid in patrolling activities on the sea. These men were trained in drill & discipline and handling of arms to protect the sea coasts. They work in co-ordination with the Marine Police. The CSG's primary brief involves monitoring the coast to prevent espionage, terrorist infiltration and smuggling activities. The force has already surpassed these mandates and has turned into an effective interventional and rescue force.
Sr. No. Category Name of Initiative Submitted by
9. Road Safety & Traffic Traffic eChallan System Andhra Pradesh Police
Management
In Vijaywada, the Government has introduced e-Challan & e-Ticket system, which is a mixture of Contact & Non-contact Enforcement System and Digitalised Traffic Challan System. In this system two categories of challan are imposed.
The police constables on the roads of Vijaywada are issued a digital camera through which they capture pictures of traffic violations. e-Challan is generated along with the photograph of the violation and it is posted to the address available in the vehicle registration number. The police officers of and above the rank of Sub-Inspector issue e-Ticket using POS machines and android tabs, eliminating manual paper work. Traffic violators are given an e-Ticket receipt and SMS is sent to their mobile phones. There is no collection of fine amount at the spot. The violator can pay the fine amount through online payment gateway or at any Mee Seva or AP online centers anywhere in the State.
GRP Help is the official Government Railway Police App to help and empower passengers
of Indian Railways. With this App, passengers can ask for help from Railway Police and
register complaints. A confirmatory SMS is received assuring the complainant regarding
the help. Railway passengers can notify any suspicious object or activity with a click,
send a picture or audio to Railway Police and help preventing accidents and terrorist
activities.
Jammu & Kashmir Police complied a book on “Cyber Crime” which elaborated the
concept of internet related crime like hacking, spoofing, phishing, steganography,
internet time theft, e-mail bombing, banking frauds, forgery etc., and investigation part
also. This book was circulated among the police officers of J&K Police, followed by
lectures, seminars and workshops in Universities, Schools, RBI Jammu, Air Force Station
Udhampur and Jammu, BSF Headquarters at Jammu, Vigilance Organizations etc. where
officers and general public were sensitized about the DO's and DON'Ts, cyber security and
online frauds.
Sr. No. Category Name of Initiative Submitted by
4. Crime Investigation GRP Help App, Web Madhya Pradesh Police
& Prosecution monitoring system,
QIRT as state of the
art response mechanism
and investigation
support system
Sr. No. Category Name of Initiative Submitted by
5. Cyber Crime Cyber Crime & Jammu & Kashmir Police
Cyber Security
Sr. No. Category Name of Initiative Submitted by
6. Emergency Response UP 100 Project - Police Uttar Pradesh Police
Emergency Management
System
Historically, there has been a Dial 100 number in different cities of Uttar Pradesh to cater to
police emergency services. Any call to this emergency number was routed to a
communication officer or dispatcher in that particular district where the call originated
and was handled by the concerned personnel. The system was implemented in a
distributed environment and was working independently. Thus these Police Emergency
Systems have been operational in the form of distributed district level 'Dial 100' systems
till now, where public calls in police emergency situations are handled by Police Control
Rooms established at the District level. The challenges faced by police forces in the state
in providing a coordinated and centralized emergency response, led to the
conceptualization of a centralized and integrated system i.e UP 100, to provide better
police emergency response and services to the citizens. As UP 100 completed 100 days
from launch, it provided assistance in more than 6.32 lakh cases in the first 100 days.
A WA R D S 2 0 1 7FICCI
19
A WA R D S 2 0 1 7FICCI
18
Sr. No. Category Name of Initiative Submitted by
13. Women Safety & Cyber #MahilaSuraksha & Maharashtra Police
Crime #CyberSuraksha
As a part of #MahilaSuraksha initiative, the Pune Police has set-up a dedicated squad to curb the crimes against women on the streets of Maharashtra, launched a GPS based SOS mobile application which uses advanced tracking system to locate the position of the woman which has initiated the distress call, and developed a policy specially for the working women of the city to provide an additional safety level by assigning a police officer to a group of every 40 working women. In addition, Pune Police has provided a facility on its website through with women can lodge a complaint without visiting the police station. It enables submission of quick complaints of any type of minor crime via a dynamic form.
#CyberSuraksha is a Centre of Excellence for Pune City Police to meet the long term security challenges in the digital arena of the modern world, by bridging the gap between the latest changes and innovations in the cyber space and the skillset development of Pune City Police, in combating the emerging cyber threats. It is envisaged as a collaboration centre for both the public and private to converge and share communityinformation, as well as resources that will escalate the safety of cyber space.
Special Jury Award – SMART Innovative Policing
The jury members evaluated all entries received from Telangana State Police and
appreciated the tremendous efforts made by them and recommended to confer 'Special
Jury Award- SMART Innovative Policing' to the State.
Special Jury Award – SMART Police Officer
The Jury Members also appreciated the tremendous effort made by the following police
officers. Considering the excellent that they are doing, the Jury decided to confer 'Special
Jury Award – SMART Police Officer' to the following police officers.
l Mr. M. Mahender Reddy, IPS, in his capacity as Commissioner of Police, Hyderabad,
had taken many initiatives in the area of Emergency Response, Smart Police Station,
Surveillance & Monitoring, Training & Capacity Building and Women Safety.
Under his leadership, the Hyderabad City Police has taken another step forward by
launching a mobile App titled "HAWK EYE" to empower common man to become
Citizen Police. This citizen friendly mobile App allows citizens to access help in
emergencies by using SOS function, report various crimes, register details of servant /
worker / tenant with police, enroll for Community Policing, and access to all contact
numbers of Hyderabad City Police at one place.
Delhi Police has recently taken an initiative to transform Okhla Industrial Area Police
Station into a SMART Police Station. There have been some changes in the outlay of the
police station, such as setting up of women help desk, creation of a single window, public
facilitation desk, disabled friendly police station building, good quality of food in mess,
satisfactory condition of barracks and toilets, division of police station into public area
and restricted area, development of a software for a digitization etc.
Suryapet District is the first in Telangana State to launch FINS App. This technology
facilitates matching of criminal / suspect fingerprints, taken through a live scanner, with
an online database of fingerprints and the matching results are obtained almost
instantaneously. FINS provide instantaneous results of fingerprint matches against pre-
configured set of criminal and suspect fingerprints. This facilitates the police to make
faster decision in dealing with suspects and also help them to eliminate the need of
interrogating innocent people. This will also help innocent people to avoid going to police
station for verification of fingerprint and interrogation. Till now 12 cases have been
detected in the district with the help of FINS, more than 1500 suspects have been
checked. In 4 cases data obtained has been uploaded to the central server.
Sr. No. Category Name of Initiative Submitted by
10. Smart Police Station Smart Police Station Delhi Police
Sr. No. Category Name of Initiative Submitted by
11. Surveillance & Monitoring FINS - Fingerprint Telangana Police
Identification & Network
System
In the year 2011-12, the training branch of Police Headquarters MP, Bhopal headed by the
ADG Training initiated the project of overall development in the training of MP Police. The
project was started with making of the Detailed Project Report (DPR) for getting funds
from the 13th Finance Commission and designing new syllabus for training
simultaneously. This project was designed in three main parts i.e. development of
infrastructure, modification in management and administration and improvement in
training.
Sr. No. Category Name of Initiative Submitted by
12. Training & Capacity Project FIT-PC- Focused Madhya Pradesh Police
Building Improvement in Training
of Police Constabulary
A WA R D S 2 0 1 7FICCI
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A WA R D S 2 0 1 7FICCI
18
Sr. No. Category Name of Initiative Submitted by
13. Women Safety & Cyber #MahilaSuraksha & Maharashtra Police
Crime #CyberSuraksha
As a part of #MahilaSuraksha initiative, the Pune Police has set-up a dedicated squad to curb the crimes against women on the streets of Maharashtra, launched a GPS based SOS mobile application which uses advanced tracking system to locate the position of the woman which has initiated the distress call, and developed a policy specially for the working women of the city to provide an additional safety level by assigning a police officer to a group of every 40 working women. In addition, Pune Police has provided a facility on its website through with women can lodge a complaint without visiting the police station. It enables submission of quick complaints of any type of minor crime via a dynamic form.
#CyberSuraksha is a Centre of Excellence for Pune City Police to meet the long term security challenges in the digital arena of the modern world, by bridging the gap between the latest changes and innovations in the cyber space and the skillset development of Pune City Police, in combating the emerging cyber threats. It is envisaged as a collaboration centre for both the public and private to converge and share communityinformation, as well as resources that will escalate the safety of cyber space.
Special Jury Award – SMART Innovative Policing
The jury members evaluated all entries received from Telangana State Police and
appreciated the tremendous efforts made by them and recommended to confer 'Special
Jury Award- SMART Innovative Policing' to the State.
Special Jury Award – SMART Police Officer
The Jury Members also appreciated the tremendous effort made by the following police
officers. Considering the excellent that they are doing, the Jury decided to confer 'Special
Jury Award – SMART Police Officer' to the following police officers.
l Mr. M. Mahender Reddy, IPS, in his capacity as Commissioner of Police, Hyderabad,
had taken many initiatives in the area of Emergency Response, Smart Police Station,
Surveillance & Monitoring, Training & Capacity Building and Women Safety.
Under his leadership, the Hyderabad City Police has taken another step forward by
launching a mobile App titled "HAWK EYE" to empower common man to become
Citizen Police. This citizen friendly mobile App allows citizens to access help in
emergencies by using SOS function, report various crimes, register details of servant /
worker / tenant with police, enroll for Community Policing, and access to all contact
numbers of Hyderabad City Police at one place.
Delhi Police has recently taken an initiative to transform Okhla Industrial Area Police
Station into a SMART Police Station. There have been some changes in the outlay of the
police station, such as setting up of women help desk, creation of a single window, public
facilitation desk, disabled friendly police station building, good quality of food in mess,
satisfactory condition of barracks and toilets, division of police station into public area
and restricted area, development of a software for a digitization etc.
Suryapet District is the first in Telangana State to launch FINS App. This technology
facilitates matching of criminal / suspect fingerprints, taken through a live scanner, with
an online database of fingerprints and the matching results are obtained almost
instantaneously. FINS provide instantaneous results of fingerprint matches against pre-
configured set of criminal and suspect fingerprints. This facilitates the police to make
faster decision in dealing with suspects and also help them to eliminate the need of
interrogating innocent people. This will also help innocent people to avoid going to police
station for verification of fingerprint and interrogation. Till now 12 cases have been
detected in the district with the help of FINS, more than 1500 suspects have been
checked. In 4 cases data obtained has been uploaded to the central server.
Sr. No. Category Name of Initiative Submitted by
10. Smart Police Station Smart Police Station Delhi Police
Sr. No. Category Name of Initiative Submitted by
11. Surveillance & Monitoring FINS - Fingerprint Telangana Police
Identification & Network
System
In the year 2011-12, the training branch of Police Headquarters MP, Bhopal headed by the
ADG Training initiated the project of overall development in the training of MP Police. The
project was started with making of the Detailed Project Report (DPR) for getting funds
from the 13th Finance Commission and designing new syllabus for training
simultaneously. This project was designed in three main parts i.e. development of
infrastructure, modification in management and administration and improvement in
training.
Sr. No. Category Name of Initiative Submitted by
12. Training & Capacity Project FIT-PC- Focused Madhya Pradesh Police
Building Improvement in Training
of Police Constabulary
A WA R D S 2 0 1 7FICCI
20
In a span of two years, all 60 Law & Order Police Stations in Hyderabad underwent a
change in their aesthetics, functioning and citizen friendly measures, truly living up to
the image of smart and tech savvy Hyderabad.
He is also known for the implementation of citywide Integrated High Definition Video
Surveillance System (CCTV System) at par with international standards in a time
bound manner in Hyderabad.
He also focused on holistic development of personnel by the way of training, capacity
building and knowledge dissemination. The city police have laid out an outcome-
based training mission to shape up the skills and persona of the force aligning with
the smart city and global city tag.
In addition, under his supervision, 'SHE' teams were formed keeping in view the
Telangana Government's vision for providing a safe and secure environment for
women.
l Mr. Eish Singhal, IPS, in his capacity as Senior Superintendent of Police, U.T,
Chandigarh has taken initiatives in Child Safety, Community Policing, Elderly Safety,
Smart Police Station and Women Safety.
Under his supervision, the Child Support Unit of Chandigarh Police had initiated three
discrete but connected campaigns as a basket approach to Child Friendly Policing. In
addition, he has initiated various programmes to make the access of police assistance
for public at an ease.
He is also known for taking initiatives such as 'Senior Citizen Security Cell' for
providing safe and secure environment for elders. He has also conceptualised creation
of Smart Police Stations in Chandigarh.
In addition, he has set-up a Women Police Station in Chandigarh for providing quick
response to the women in distress.
FICCI congratulates all the award winning institutions and individuals who actively
participated in this process. We are confident that our cities will be safe and secure with
many more such initiatives. We do hope that this compendium will inspire many other
SPFs and CAPFs to replicate these best practices within their jurisdiction.
Best Practices in SMART Policing
A WA R D S 2 0 1 7FICCI
20
In a span of two years, all 60 Law & Order Police Stations in Hyderabad underwent a
change in their aesthetics, functioning and citizen friendly measures, truly living up to
the image of smart and tech savvy Hyderabad.
He is also known for the implementation of citywide Integrated High Definition Video
Surveillance System (CCTV System) at par with international standards in a time
bound manner in Hyderabad.
He also focused on holistic development of personnel by the way of training, capacity
building and knowledge dissemination. The city police have laid out an outcome-
based training mission to shape up the skills and persona of the force aligning with
the smart city and global city tag.
In addition, under his supervision, 'SHE' teams were formed keeping in view the
Telangana Government's vision for providing a safe and secure environment for
women.
l Mr. Eish Singhal, IPS, in his capacity as Senior Superintendent of Police, U.T,
Chandigarh has taken initiatives in Child Safety, Community Policing, Elderly Safety,
Smart Police Station and Women Safety.
Under his supervision, the Child Support Unit of Chandigarh Police had initiated three
discrete but connected campaigns as a basket approach to Child Friendly Policing. In
addition, he has initiated various programmes to make the access of police assistance
for public at an ease.
He is also known for taking initiatives such as 'Senior Citizen Security Cell' for
providing safe and secure environment for elders. He has also conceptualised creation
of Smart Police Stations in Chandigarh.
In addition, he has set-up a Women Police Station in Chandigarh for providing quick
response to the women in distress.
FICCI congratulates all the award winning institutions and individuals who actively
participated in this process. We are confident that our cities will be safe and secure with
many more such initiatives. We do hope that this compendium will inspire many other
SPFs and CAPFs to replicate these best practices within their jurisdiction.
Best Practices in SMART Policing
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25
As per the previous old practice of giving NOCs with regards to Inner Line Permits (ILPs),
detailed information of all the foreigners was written manually in a register who used to
come with their local caretakers. This mechanism had many drawbacks:
l If record of any foreigner had to be checked by his name, father's name, address or
caretaker's name / age, phone number, police station / police post, etc., it was very
difficult for police to search for various purposes.
l The data maintained in hard copy was coming of no use in any kind of theft / burglaries
investigation or keeping a track of foreigners entering in the Restricted Area from the
point of view of national security.
l Police had to maintain the registers in hard copy for months together which consumed
lot of space in the SP Office.
l Foreigners had to stand in queue for a considerable time.
Main objective of the initiative was to digitize the process of making NOCs for the
foreigners which would help in several ways to the department and to the public:
l Developing a database of all the foreigners crossing the check post and venturing in
the restricted area.
l Developing a database of all the foreigners and performing 'data analytics' during
investigation of burglary / thefts in the district. (It is worth mentioning that majority of
the thefts / burglaries which happen in Kinnaur district are done by migrant labourers
/ foreigners)
l Sharing of data of foreigners with various districts and Border States of India from
strategic point of view (keeping the internal / external security of the country in mind).
Key Benefits to the Public and the Government
l Nationwide database of all foreigners venturing in the Restricted Areas / Protected
Areas on the international borders of India can be prepared using the same initiative
and shared across ten states of India for better surveillance and monitoring / Border
Management and Intelligence Collection.
l As per MHA Circular No. 397 dt. 17/03/2011 Revised Chapter - 17 - Restricted and
Protected Areas Special Permits of the Visa Manual, this initiative can be used by:
Rajasthan, Manipur, Mizoram, Sikkim, Arunachal Pradesh, Uttarakhand, J&K,
Andaman & Nicobar Islands and Nagaland apart from Himachal Pradesh.
Web Database for Issuing NOCs for the purpose of Inner Line Permits (ILPs) to Foreigners visiting Restricted Area on the International Border Line (IB) on the Indo- China Border as per MHA notification for border states of year 2011
Category of the Initiative : Border Management
State : Himachal Pradesh
A WA R D S 2 0 1 7FICCI
25
As per the previous old practice of giving NOCs with regards to Inner Line Permits (ILPs),
detailed information of all the foreigners was written manually in a register who used to
come with their local caretakers. This mechanism had many drawbacks:
l If record of any foreigner had to be checked by his name, father's name, address or
caretaker's name / age, phone number, police station / police post, etc., it was very
difficult for police to search for various purposes.
l The data maintained in hard copy was coming of no use in any kind of theft / burglaries
investigation or keeping a track of foreigners entering in the Restricted Area from the
point of view of national security.
l Police had to maintain the registers in hard copy for months together which consumed
lot of space in the SP Office.
l Foreigners had to stand in queue for a considerable time.
Main objective of the initiative was to digitize the process of making NOCs for the
foreigners which would help in several ways to the department and to the public:
l Developing a database of all the foreigners crossing the check post and venturing in
the restricted area.
l Developing a database of all the foreigners and performing 'data analytics' during
investigation of burglary / thefts in the district. (It is worth mentioning that majority of
the thefts / burglaries which happen in Kinnaur district are done by migrant labourers
/ foreigners)
l Sharing of data of foreigners with various districts and Border States of India from
strategic point of view (keeping the internal / external security of the country in mind).
Key Benefits to the Public and the Government
l Nationwide database of all foreigners venturing in the Restricted Areas / Protected
Areas on the international borders of India can be prepared using the same initiative
and shared across ten states of India for better surveillance and monitoring / Border
Management and Intelligence Collection.
l As per MHA Circular No. 397 dt. 17/03/2011 Revised Chapter - 17 - Restricted and
Protected Areas Special Permits of the Visa Manual, this initiative can be used by:
Rajasthan, Manipur, Mizoram, Sikkim, Arunachal Pradesh, Uttarakhand, J&K,
Andaman & Nicobar Islands and Nagaland apart from Himachal Pradesh.
Web Database for Issuing NOCs for the purpose of Inner Line Permits (ILPs) to Foreigners visiting Restricted Area on the International Border Line (IB) on the Indo- China Border as per MHA notification for border states of year 2011
Category of the Initiative : Border Management
State : Himachal Pradesh
A WA R D S 2 0 1 7FICCI
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26
With advancement of technology, satellite imagery, data management software and
application tools are available and being frequently used by modern forces to know about
the Area of Responsibility (AOR) and considered decision making process. To switch to IT
enabled decision making for enhanced precision requirement has been felt for
establishing Integrated Operation (Ops) Room at BSF Headquarter, which was duly
supported by advanced analytical tools.
Modern BSF Ops Room was established in 2010 with facility to communicate directly with
all frontiers and receive, collate, validate and maintain incident data pertaining to
operations. But the database was based on self-developed software on MS Access and
was localised. Data required manual feeding by Data Entry Operators on daily basis
which was time consuming task. It had limited capabilities to generate reports and
queries. Secondly, data base was not connected to GIS system and use of terrain for
briefing and analysis of incidents was not possible.
With advancements in technology, a decision was taken in 2014 to upgrade the
Operations Room with integration of online operational data received from Intranet
Prahari Project (IPP) from Situation Reports generated by battalions in filed and project it
on satellite imagery available with BSF GIS in 3D Video Wall.
Project started with award of contract in Aug 2014 and commencement of development of
infrastructure. It was a technological challenge to integrate two separately developed
systems. With great efforts, frequent intervention, and close supervision of IG (Ops), the
project could achieve its objectives and was installed successfully.
Components of upgraded Integrated Ops Room are:-
l 3-D Video Wall (15 Nos x 42" LED Display Panels)
l Display Server ( 32inputs)
v 12 Computers
v 2 Video Conferencing
v 8 TV Channels
v 02 Cable Cubby
v 8 Reserve
l Digital Sand Model / Ops Information System Server
Satellite imagery / Toposheetsv
Ops Databasev
GIS Databasev
Establishment of Integrated Operations Room
Category of the Initiative : Border Management
Organisation : B order Security Force
l Data collected through the database support in Call Data Record (CDR) Analysis /
Dump Data Analysis during the criminal investigation in the theft/burglary crimes
happening in the surrounding area in the district and elsewhere and sharing the
database with the victims of crime. There is 21% decrease in the burglaries / theft in
Reckong Peo (Himachal Pradesh) in 2016 compared to 2015 after strict registration of
foreigners for Inner Line Permits.
l Missing details of any foreigner can be tracked very easily and manual search in the
hard copy will not be required and can be shared with the police of the country of
origin of the foreigner.
l Public / Foreigners do not have to stand in queue for a long time. In addition, the time
required to make an NOC for the ILP has decreased considerably and made the
process more professional.
l Currently there is no need to maintain big registers and it not just saves paper but also
makes search of any ILP by the District Police / administration within a fraction of
second in the computer database.
l Transparency in the process of issuing NOCs, as police will be able to generate reports
based on Date, Village, Name, Police Station / Police Post, local caretaker, etc.
l It will make the data entry operator very accountable in terms of issuing NOCs and
help in easy cross-checking of NOCs.
l It has helped in the digitization of records and help the police develop a scientific
tempter towards automatization of processes / digitization of records.
Procedural, Administrative and Legislative Changes
l The current setup uses a webcam and all the details are captured in the database very
quickly on the software developed using visual basic language on the computer along
with an authentic latest photo using webcam.
l Getting the software implemented by the constables was a challenge and breaking
their inertia and phobia of operating on a computer system. In addition, building
enough warning messages and inserting cross checks in the wrong entries being
inserted by the constable, inadvertently was a major challenge.
l These challenges were solved by repeated software testing from the point of view of a
constable. Exact replica of format of manual entry process was done in the initial state
with subsequent changes step by step
Financial Implications
The software was developed free of cost by a private sector firm for Himachal Pradesh
Police.
Follow-up Initiatives
It is proposed to host the captured database on NIC Server so that all the ten states at
International border can sync their data / entries regarding Protected Areas / Restricted
Areas at a central server. This could support various departments like CID, IB, Military
Intelligence, ITBP units, etc. from the cohesive database of information.
A WA R D S 2 0 1 7FICCI
27
A WA R D S 2 0 1 7FICCI
26
With advancement of technology, satellite imagery, data management software and
application tools are available and being frequently used by modern forces to know about
the Area of Responsibility (AOR) and considered decision making process. To switch to IT
enabled decision making for enhanced precision requirement has been felt for
establishing Integrated Operation (Ops) Room at BSF Headquarter, which was duly
supported by advanced analytical tools.
Modern BSF Ops Room was established in 2010 with facility to communicate directly with
all frontiers and receive, collate, validate and maintain incident data pertaining to
operations. But the database was based on self-developed software on MS Access and
was localised. Data required manual feeding by Data Entry Operators on daily basis
which was time consuming task. It had limited capabilities to generate reports and
queries. Secondly, data base was not connected to GIS system and use of terrain for
briefing and analysis of incidents was not possible.
With advancements in technology, a decision was taken in 2014 to upgrade the
Operations Room with integration of online operational data received from Intranet
Prahari Project (IPP) from Situation Reports generated by battalions in filed and project it
on satellite imagery available with BSF GIS in 3D Video Wall.
Project started with award of contract in Aug 2014 and commencement of development of
infrastructure. It was a technological challenge to integrate two separately developed
systems. With great efforts, frequent intervention, and close supervision of IG (Ops), the
project could achieve its objectives and was installed successfully.
Components of upgraded Integrated Ops Room are:-
l 3-D Video Wall (15 Nos x 42" LED Display Panels)
l Display Server ( 32inputs)
v 12 Computers
v 2 Video Conferencing
v 8 TV Channels
v 02 Cable Cubby
v 8 Reserve
l Digital Sand Model / Ops Information System Server
Satellite imagery / Toposheetsv
Ops Databasev
GIS Databasev
Establishment of Integrated Operations Room
Category of the Initiative : Border Management
Organisation : B order Security Force
l Data collected through the database support in Call Data Record (CDR) Analysis /
Dump Data Analysis during the criminal investigation in the theft/burglary crimes
happening in the surrounding area in the district and elsewhere and sharing the
database with the victims of crime. There is 21% decrease in the burglaries / theft in
Reckong Peo (Himachal Pradesh) in 2016 compared to 2015 after strict registration of
foreigners for Inner Line Permits.
l Missing details of any foreigner can be tracked very easily and manual search in the
hard copy will not be required and can be shared with the police of the country of
origin of the foreigner.
l Public / Foreigners do not have to stand in queue for a long time. In addition, the time
required to make an NOC for the ILP has decreased considerably and made the
process more professional.
l Currently there is no need to maintain big registers and it not just saves paper but also
makes search of any ILP by the District Police / administration within a fraction of
second in the computer database.
l Transparency in the process of issuing NOCs, as police will be able to generate reports
based on Date, Village, Name, Police Station / Police Post, local caretaker, etc.
l It will make the data entry operator very accountable in terms of issuing NOCs and
help in easy cross-checking of NOCs.
l It has helped in the digitization of records and help the police develop a scientific
tempter towards automatization of processes / digitization of records.
Procedural, Administrative and Legislative Changes
l The current setup uses a webcam and all the details are captured in the database very
quickly on the software developed using visual basic language on the computer along
with an authentic latest photo using webcam.
l Getting the software implemented by the constables was a challenge and breaking
their inertia and phobia of operating on a computer system. In addition, building
enough warning messages and inserting cross checks in the wrong entries being
inserted by the constable, inadvertently was a major challenge.
l These challenges were solved by repeated software testing from the point of view of a
constable. Exact replica of format of manual entry process was done in the initial state
with subsequent changes step by step
Financial Implications
The software was developed free of cost by a private sector firm for Himachal Pradesh
Police.
Follow-up Initiatives
It is proposed to host the captured database on NIC Server so that all the ten states at
International border can sync their data / entries regarding Protected Areas / Restricted
Areas at a central server. This could support various departments like CID, IB, Military
Intelligence, ITBP units, etc. from the cohesive database of information.
A WA R D S 2 0 1 7FICCI
28
Features of BSF Integrated Ops Room
l Validated Operations Data of entire BSF
l Satellite imagery of BSF AOR
l 3-D Models of BSF Infrastructure (BP, fence, BOPs and other locations)
l Marking and visualisation of all fence gaps
l 3- D visualisation of terrain, incidents and infrastructure, terrain and spatial analysis
l Operational analysis and case studies with animation
Key Benefits to the Public and the Government
To ensure accuracy, fresh data on geo-positioning of BSF infrastructure was collected from
field units and deployed on Digital Sand Model. The advantages of new Integrated Ops
Room are:-
l Integration of IPP Ops Data with BSF GIS.
l Automation of online data received from field units.
l Validated and more accurate ops data.
l Advance query and report generation.
l 3-D visualisation of ops data on satellite imagery.
l Case study and animation of incidents.
New Integrated Operations Room has enhanced operational database management and
analysis capabilities of BSF Force Headquarters and is providing better situational
awareness to senior commanders and facilitating informed decision making.
Financial Implications
The cost for setting up the Integrated Operations Room was Rs 2,75,85,000/-
Follow-up Initiatives
On the line of Integrated Ops Room at BSF Headquarters, it has been decided to establish
such Integrated Ops Room at filed formation upto BN level to achieve more fruitful results
and to make field commander capable to analysis his area of responsibility.
A WA R D S 2 0 1 7FICCI
28
Features of BSF Integrated Ops Room
l Validated Operations Data of entire BSF
l Satellite imagery of BSF AOR
l 3-D Models of BSF Infrastructure (BP, fence, BOPs and other locations)
l Marking and visualisation of all fence gaps
l 3- D visualisation of terrain, incidents and infrastructure, terrain and spatial analysis
l Operational analysis and case studies with animation
Key Benefits to the Public and the Government
To ensure accuracy, fresh data on geo-positioning of BSF infrastructure was collected from
field units and deployed on Digital Sand Model. The advantages of new Integrated Ops
Room are:-
l Integration of IPP Ops Data with BSF GIS.
l Automation of online data received from field units.
l Validated and more accurate ops data.
l Advance query and report generation.
l 3-D visualisation of ops data on satellite imagery.
l Case study and animation of incidents.
New Integrated Operations Room has enhanced operational database management and
analysis capabilities of BSF Force Headquarters and is providing better situational
awareness to senior commanders and facilitating informed decision making.
Financial Implications
The cost for setting up the Integrated Operations Room was Rs 2,75,85,000/-
Follow-up Initiatives
On the line of Integrated Ops Room at BSF Headquarters, it has been decided to establish
such Integrated Ops Room at filed formation upto BN level to achieve more fruitful results
and to make field commander capable to analysis his area of responsibility.
A WA R D S 2 0 1 7FICCI
31
Prayaas
Category of the Initiative : Community Policing
State : Tripura
'PRAYAAS' a Community Policing Initiative of Tripura Police was launched in January,
2011 with the aim to forge a strong Police Public Partnership for improving the delivery of
law enforcement services to the community. This model of policing aims to achieve the
motto of Tripura Police 'SEVA VEERTA and BANDHUTA' through a transformational
approach which calls for a change from reactive to proactive policing. Insurgency in the
state which had been a serious cause of concern was contained without antagonizing and
alienating general public taking them into confidence. Thus this project envisaged taking
the public along by enlisting the support in controlling and preventing overall crime,
crime against women, motor accident cases, and to neutralise residual insurgent
activities. The scheme was initially introduced in all Police Stations located in State
Capital, District Headquarters and Sub-divisional Headquarters of the State. Following
periodic assessment of the scheme and based on the overwhelming response from the
public, it was extended to cover all Police Stations of the State. The project objectives are
to:
This initiative provides a platform for 24x7 liaison between police and public to enhance
co-operation and mutual understanding between them with improvement of service
delivery system of Tripura Police.
l Prevent Road Traffic Accidents which constitute about 14% of overall crime in the
state by devising appropriate, effective, and futuristic mechanism in consultation
and coordination with Transport Association, Transport Department, Unions related
to Motor Workers, College and School students, Municipal Corporation / Councils,
Nagar Panchayats / Panchayats, Clubs and other Government Departments
wherever required.
l To prevent and check crime against women which constitute about 26% of overall
crime in the state by promoting awareness on gender sensitization, women's rights,
and on various Acts dealing with crime against women in schools, colleges,
panchayat, village councils and block level meeting in coordination with Education
Department, Social Welfare Department, District Administration, Panchayat
Committees, and State Women Commission.
l To deal with the problem of residual insurgency through involvement of various
stakeholders.
l To educate the people on the rights and duties envisaged in various Acts including
Tripura Police Act 2007 etc.
Under this initiative the stakeholders such as every Police Station in Tripura, 'PRAYAAS'
Committee and Beat Committee members were given the following responsibilities:
l Discussion is held on various crime trends in the beat area and to elicit support and
suggestions from the public for dealing with the trends.
A WA R D S 2 0 1 7FICCI
31
Prayaas
Category of the Initiative : Community Policing
State : Tripura
'PRAYAAS' a Community Policing Initiative of Tripura Police was launched in January,
2011 with the aim to forge a strong Police Public Partnership for improving the delivery of
law enforcement services to the community. This model of policing aims to achieve the
motto of Tripura Police 'SEVA VEERTA and BANDHUTA' through a transformational
approach which calls for a change from reactive to proactive policing. Insurgency in the
state which had been a serious cause of concern was contained without antagonizing and
alienating general public taking them into confidence. Thus this project envisaged taking
the public along by enlisting the support in controlling and preventing overall crime,
crime against women, motor accident cases, and to neutralise residual insurgent
activities. The scheme was initially introduced in all Police Stations located in State
Capital, District Headquarters and Sub-divisional Headquarters of the State. Following
periodic assessment of the scheme and based on the overwhelming response from the
public, it was extended to cover all Police Stations of the State. The project objectives are
to:
This initiative provides a platform for 24x7 liaison between police and public to enhance
co-operation and mutual understanding between them with improvement of service
delivery system of Tripura Police.
l Prevent Road Traffic Accidents which constitute about 14% of overall crime in the
state by devising appropriate, effective, and futuristic mechanism in consultation
and coordination with Transport Association, Transport Department, Unions related
to Motor Workers, College and School students, Municipal Corporation / Councils,
Nagar Panchayats / Panchayats, Clubs and other Government Departments
wherever required.
l To prevent and check crime against women which constitute about 26% of overall
crime in the state by promoting awareness on gender sensitization, women's rights,
and on various Acts dealing with crime against women in schools, colleges,
panchayat, village councils and block level meeting in coordination with Education
Department, Social Welfare Department, District Administration, Panchayat
Committees, and State Women Commission.
l To deal with the problem of residual insurgency through involvement of various
stakeholders.
l To educate the people on the rights and duties envisaged in various Acts including
Tripura Police Act 2007 etc.
Under this initiative the stakeholders such as every Police Station in Tripura, 'PRAYAAS'
Committee and Beat Committee members were given the following responsibilities:
l Discussion is held on various crime trends in the beat area and to elicit support and
suggestions from the public for dealing with the trends.
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Procedural, Administrative and Legislative Changes
l Each police station area has been divided into several police beats consisting of
optimal number of village panchayats / wards by the officer in charge of the police
station, in close coordination with SDPO, based on the history of law and order
issues, crime pattern etc. in the police station.
l One SI /ASI / Head Constable / Constable posted at concerned police station is
designated as beat officer and a 'PRAYASS' Beat Committee is also formed in every
beat.
l A 'PRAYASS' committee is formed in every police station consisting of all beat officers
under that police station. The committee is headed by officer-in-charge of the
concerned police station.
l The officer-in-charge of police station in consultation with all concerned selects the
names of persons with a clean record and good local reputation on voluntary basis to
be included in the 'PRAYASS' beat level committee.
l District SP / Addl. SPs has been authorized to nominate the members of the beat
committee in addition to beat committee formed by officer-in-charge and SDPO.
l The constitution of the committee is such that common citizens with civic sense and
sense of social responsibility get an opportunity to utilize their talents and ideas for
the greater safety and security of the society at the local level.
l Respectable citizens of the locality from all walks of life including those from the field of education and sports who are active in educational and cultural field are included in the committee.
l The representation also includes women, scheduled castes / scheduled tribes and minority communities.
l Experts and social workers not belonging to the Beat area are also co-opted as members of Beat committee.
l NCC, NSS, Motor Unions related to motor workers, local clubs are approached to associate themselves with the project as volunteers to improve traffic management at bazaars, crowded places, melas / festivals, in front of schools at proper places, and hospitals etc.
l The committees may be reconstituted on requirement.
At least one monthly meeting is held in every beat.
Financial Implications
The entire initiative has been implemented with the existing resources of the State Police without any additional requirement of fund and manpower. However, for the Financial Year 2016-17, the State Government has provided funds for the scheme which has further helped in strengthening the project.
Follow-up Initiatives
The scheme was initially introduced in all Police Stations located in State Capital, District Headquarters and Sub-divisional Headquarters of the state. A periodic assessment of the scheme has been carried out following which it has been extended to cover all Police Stations in the State.
l Assessing the effectiveness of patrolling parties at vulnerable areas like bazaars,
border areas, residential areas in urban set up, and shopping complexes with a view
to prevention of crime.
l Discussion on matters relating to crime against women, effective traffic
management, organized crime, emergence of any new miscreant I anti-social
elements, property offences and Insurgency related issues.
l Promoting awareness on gender issues and women's rights in schools, colleges,
panchayat, village councils and block level meetings in close coordination with
Women Commission.
l Promoting awareness on safe driving, traffic rules and road safety related matters in
schools, colleges, panchayat, village councils and block level meeting in close
coordination with education and transport department at least once in two months.
l Awareness campaigns targeting tribal youths in interior areas to spread message
about ill effects of insurgency.
l Spreading awareness on suspicious people and objects at public places, human
trafficking, crime against women, insurgency, fake currency notes, and NBFC related
issues.
l Organizing awareness programme to educate the public on various social menaces
like drug addiction.
l Creating awareness of various Legal Acts dealing with crime against women
including sexual harassment.
l Civic action programme including entrainment and sports in interior areas with the
help of civil administration and other agencies.
l To organize sports / cultural events together with the citizens from time to time.
Key Benefits to the Public and the Government
l In recent years, checking crime against women (CAW) and road accidents have
emerged as the new challenges for the State. Dealing with CAW and domestic
violence is different from normal crimes and requires active support of the family and
the local community in order to be effective.
l This innovative practice 'PRAYAAS' has contributed enormously for generating
awareness and seeking active cooperation of the local public for checking incidence
of crime, PRAYAAS initiative is yielding results in making the police system more
acceptable to the public and in turn the public extending their support to police.
l This approach of Tripura has offered an alternative in establishing peace in Tripura,
welfare of the citizen and furthering the development process. The tangible benefit
of PRAYAAS is quite evident from significant reduction of crime against women, road
traffic accidents and overall reduction of crime in the state in last few years. In 2016,
the IPC and Non-IPC crimes reduced by 16%.
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Procedural, Administrative and Legislative Changes
l Each police station area has been divided into several police beats consisting of
optimal number of village panchayats / wards by the officer in charge of the police
station, in close coordination with SDPO, based on the history of law and order
issues, crime pattern etc. in the police station.
l One SI /ASI / Head Constable / Constable posted at concerned police station is
designated as beat officer and a 'PRAYASS' Beat Committee is also formed in every
beat.
l A 'PRAYASS' committee is formed in every police station consisting of all beat officers
under that police station. The committee is headed by officer-in-charge of the
concerned police station.
l The officer-in-charge of police station in consultation with all concerned selects the
names of persons with a clean record and good local reputation on voluntary basis to
be included in the 'PRAYASS' beat level committee.
l District SP / Addl. SPs has been authorized to nominate the members of the beat
committee in addition to beat committee formed by officer-in-charge and SDPO.
l The constitution of the committee is such that common citizens with civic sense and
sense of social responsibility get an opportunity to utilize their talents and ideas for
the greater safety and security of the society at the local level.
l Respectable citizens of the locality from all walks of life including those from the field of education and sports who are active in educational and cultural field are included in the committee.
l The representation also includes women, scheduled castes / scheduled tribes and minority communities.
l Experts and social workers not belonging to the Beat area are also co-opted as members of Beat committee.
l NCC, NSS, Motor Unions related to motor workers, local clubs are approached to associate themselves with the project as volunteers to improve traffic management at bazaars, crowded places, melas / festivals, in front of schools at proper places, and hospitals etc.
l The committees may be reconstituted on requirement.
At least one monthly meeting is held in every beat.
Financial Implications
The entire initiative has been implemented with the existing resources of the State Police without any additional requirement of fund and manpower. However, for the Financial Year 2016-17, the State Government has provided funds for the scheme which has further helped in strengthening the project.
Follow-up Initiatives
The scheme was initially introduced in all Police Stations located in State Capital, District Headquarters and Sub-divisional Headquarters of the state. A periodic assessment of the scheme has been carried out following which it has been extended to cover all Police Stations in the State.
l Assessing the effectiveness of patrolling parties at vulnerable areas like bazaars,
border areas, residential areas in urban set up, and shopping complexes with a view
to prevention of crime.
l Discussion on matters relating to crime against women, effective traffic
management, organized crime, emergence of any new miscreant I anti-social
elements, property offences and Insurgency related issues.
l Promoting awareness on gender issues and women's rights in schools, colleges,
panchayat, village councils and block level meetings in close coordination with
Women Commission.
l Promoting awareness on safe driving, traffic rules and road safety related matters in
schools, colleges, panchayat, village councils and block level meeting in close
coordination with education and transport department at least once in two months.
l Awareness campaigns targeting tribal youths in interior areas to spread message
about ill effects of insurgency.
l Spreading awareness on suspicious people and objects at public places, human
trafficking, crime against women, insurgency, fake currency notes, and NBFC related
issues.
l Organizing awareness programme to educate the public on various social menaces
like drug addiction.
l Creating awareness of various Legal Acts dealing with crime against women
including sexual harassment.
l Civic action programme including entrainment and sports in interior areas with the
help of civil administration and other agencies.
l To organize sports / cultural events together with the citizens from time to time.
Key Benefits to the Public and the Government
l In recent years, checking crime against women (CAW) and road accidents have
emerged as the new challenges for the State. Dealing with CAW and domestic
violence is different from normal crimes and requires active support of the family and
the local community in order to be effective.
l This innovative practice 'PRAYAAS' has contributed enormously for generating
awareness and seeking active cooperation of the local public for checking incidence
of crime, PRAYAAS initiative is yielding results in making the police system more
acceptable to the public and in turn the public extending their support to police.
l This approach of Tripura has offered an alternative in establishing peace in Tripura,
welfare of the citizen and furthering the development process. The tangible benefit
of PRAYAAS is quite evident from significant reduction of crime against women, road
traffic accidents and overall reduction of crime in the state in last few years. In 2016,
the IPC and Non-IPC crimes reduced by 16%.
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l Time – Twitter Seva is the least time consuming grievance redressal mechanism
rolled out by UP Police / Government as the complainant does not have to personally
meet or talk to any officer, which saves considerable time of the complainant and the
officers.
l Cost saving – it involves no cost as the Twitter Seva Software is free and
complainants do not have to spend any money. It is a tool for free publicity which
saves precious money spent on advertisement budget.
l Manpower – No extra manpower was needed as the pre-existing police personnel
posted in the district were posted in the social media cells of the district after
interview and training.
l Force multiplier – against the backdrop of shortage of police personnel at every level,
Twitter Seva has acted as a force multiplier as citizens have started acting as eyes
and ears of police by passing on crucial information through Twitter, which has led
to improvement in policing.
l Improvement in credibility – Quick response and effective resolution of public
grievances on social media is gradually improving the perception of police which is
helping in image makeover of the State Government.
l Reduced dependence on conventional media – Twitter Seva has helped in reducing
the dependence of police / government on print / electronic media to convey its
viewpoint and achievements. A twitter handle with more than a lakh followers gives
UP Police the power to be its own broadcaster and reach out to people directly in
case of any emergency, crisis, confusion or rumour.
l Break the news – important news is first shared on the twitter handle of UP Police,
making it credible. Govt. / Police has a medium to break the news itself.
l Citizen engagement – It has helped UP Police to seek public opinion on a daily basis
and crowd source ideas on crucial matters.
Procedural, Administrative and Legislative Changes
l A 24X7 social media cell was created at the DGP headquarters in which selection
was done through an open process of interview, seeking nominations from across
the state.
l Having a digital footprint across various platforms was mandatory for the
candidates who were screened for the interview. This enabled the best of people
from the state to be selected for the DGP headquarters team.
l A circular from DGP UP was issued for creation of similar social media cells at
District, Range, Zone as well as traffic police handles. The same criterion of technical
expertise, a social media footprint and aptitude for it, was adhered to for creation of
social media cells throughout the state.
l At the district, range and zone level, Public Relations Officer of the concerned
officers was made the in charge of social media cells. PRO to the DGP was entrusted
with the task of running the social media cell of DGP HQs and supervises the
Twitter Seva
Category of the Initiative : Community Policing
State : Uttar Pradesh
Uttar Pradesh is the largest state of the country and UP Police being the largest police
force of the world. A need was felt for a convenient IT based grievance redressal
mechanism in addition to the conventional machinery. Policing is a people's business,
where police heavily relies on human interaction and community involvements. With such
a nature of work, it was felt that social media can help develop new models of policing that
are adapted to 21st century, but rooted in traditions of community engagements. Social
media was visualized as a tool which could take community policing into the networked
age of web 2.0. Furthermore, social media was considered the best tool to engage and
enhance the dialogue with community and make best use of the organization's limited
resources.
Under this initiative, the DGP Headquarter as well as every District / Range / Zone of UP
has got a specific twitter handle where public can freely lodge their complaints. Apart
from the above, it also includes twitter handle of the Directorate of Traffic Police, Lucknow,
as well as separate handles of SP traffics of 16 important districts of UP. This has enabled
the public to freely lodge their traffic related complaints. All taken together, UP Police has
rolled out 122 verified twitter handles which work seamlessly in an automated manner in
which the DGP Headquarters monitors the entire initiative 24 X 7. The objectives of
Twitter Seva are:
l To harness the power of social media for furthering the goals of community policing.
l To provide a platform where police and community can work together in pursuit to
their common objectives.
l To find out a hassle free, convenient grievance redressal mechanism. This could
overcome the barriers of time and space, and utilize the information technology.
l To provide a channel to the police department, through which it can directly
communicate with the public as well as get their live feedback in an interactive way
making it a two-way communication.
l To have a medium which enables police to put across to the people the correct
perspective of any incident which would be credible for the people and media.
l To highlight the achievements of police without dependence on conventional media,
thereby having a say in the formation of public narrative about the police.
Key Benefits to the Public and the Government
l Safety – it has enabled the state to create a climate of safety & security 24X7, where
citizens can have direct access to senior officers and DGP Office with few strokes of
keypad. Instant acknowledgement by twitter handle is a sign of reassurance of
cognizance.
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l Time – Twitter Seva is the least time consuming grievance redressal mechanism
rolled out by UP Police / Government as the complainant does not have to personally
meet or talk to any officer, which saves considerable time of the complainant and the
officers.
l Cost saving – it involves no cost as the Twitter Seva Software is free and
complainants do not have to spend any money. It is a tool for free publicity which
saves precious money spent on advertisement budget.
l Manpower – No extra manpower was needed as the pre-existing police personnel
posted in the district were posted in the social media cells of the district after
interview and training.
l Force multiplier – against the backdrop of shortage of police personnel at every level,
Twitter Seva has acted as a force multiplier as citizens have started acting as eyes
and ears of police by passing on crucial information through Twitter, which has led
to improvement in policing.
l Improvement in credibility – Quick response and effective resolution of public
grievances on social media is gradually improving the perception of police which is
helping in image makeover of the State Government.
l Reduced dependence on conventional media – Twitter Seva has helped in reducing
the dependence of police / government on print / electronic media to convey its
viewpoint and achievements. A twitter handle with more than a lakh followers gives
UP Police the power to be its own broadcaster and reach out to people directly in
case of any emergency, crisis, confusion or rumour.
l Break the news – important news is first shared on the twitter handle of UP Police,
making it credible. Govt. / Police has a medium to break the news itself.
l Citizen engagement – It has helped UP Police to seek public opinion on a daily basis
and crowd source ideas on crucial matters.
Procedural, Administrative and Legislative Changes
l A 24X7 social media cell was created at the DGP headquarters in which selection
was done through an open process of interview, seeking nominations from across
the state.
l Having a digital footprint across various platforms was mandatory for the
candidates who were screened for the interview. This enabled the best of people
from the state to be selected for the DGP headquarters team.
l A circular from DGP UP was issued for creation of similar social media cells at
District, Range, Zone as well as traffic police handles. The same criterion of technical
expertise, a social media footprint and aptitude for it, was adhered to for creation of
social media cells throughout the state.
l At the district, range and zone level, Public Relations Officer of the concerned
officers was made the in charge of social media cells. PRO to the DGP was entrusted
with the task of running the social media cell of DGP HQs and supervises the
Twitter Seva
Category of the Initiative : Community Policing
State : Uttar Pradesh
Uttar Pradesh is the largest state of the country and UP Police being the largest police
force of the world. A need was felt for a convenient IT based grievance redressal
mechanism in addition to the conventional machinery. Policing is a people's business,
where police heavily relies on human interaction and community involvements. With such
a nature of work, it was felt that social media can help develop new models of policing that
are adapted to 21st century, but rooted in traditions of community engagements. Social
media was visualized as a tool which could take community policing into the networked
age of web 2.0. Furthermore, social media was considered the best tool to engage and
enhance the dialogue with community and make best use of the organization's limited
resources.
Under this initiative, the DGP Headquarter as well as every District / Range / Zone of UP
has got a specific twitter handle where public can freely lodge their complaints. Apart
from the above, it also includes twitter handle of the Directorate of Traffic Police, Lucknow,
as well as separate handles of SP traffics of 16 important districts of UP. This has enabled
the public to freely lodge their traffic related complaints. All taken together, UP Police has
rolled out 122 verified twitter handles which work seamlessly in an automated manner in
which the DGP Headquarters monitors the entire initiative 24 X 7. The objectives of
Twitter Seva are:
l To harness the power of social media for furthering the goals of community policing.
l To provide a platform where police and community can work together in pursuit to
their common objectives.
l To find out a hassle free, convenient grievance redressal mechanism. This could
overcome the barriers of time and space, and utilize the information technology.
l To provide a channel to the police department, through which it can directly
communicate with the public as well as get their live feedback in an interactive way
making it a two-way communication.
l To have a medium which enables police to put across to the people the correct
perspective of any incident which would be credible for the people and media.
l To highlight the achievements of police without dependence on conventional media,
thereby having a say in the formation of public narrative about the police.
Key Benefits to the Public and the Government
l Safety – it has enabled the state to create a climate of safety & security 24X7, where
citizens can have direct access to senior officers and DGP Office with few strokes of
keypad. Instant acknowledgement by twitter handle is a sign of reassurance of
cognizance.
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functioning of all Twitter Handles. PRO to DGP reports on a daily basis to DGP who
monitors the entire operations and issues directions to officers in important matters.
Important matters are daily brought to the attention of DGP UP, directions sought
and action is taken accordingly.
l The social media cells of entire state were phase wise trained at the DGP
Headquarters in Twitter Seva.
l For public convenience, uniformity of nomenclature was maintained for creation of
twitter handles of each unit, whereby a standard format of districts name followed
by suffix 'Police' was adopted, i.e. @Noida police @Ghaziabad police @Lucknow
police etc.
Financial Implications
The entire initiative has been implemented with the existing resources of the State Police
without any additional requirement of fund and manpower.
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functioning of all Twitter Handles. PRO to DGP reports on a daily basis to DGP who
monitors the entire operations and issues directions to officers in important matters.
Important matters are daily brought to the attention of DGP UP, directions sought
and action is taken accordingly.
l The social media cells of entire state were phase wise trained at the DGP
Headquarters in Twitter Seva.
l For public convenience, uniformity of nomenclature was maintained for creation of
twitter handles of each unit, whereby a standard format of districts name followed
by suffix 'Police' was adopted, i.e. @Noida police @Ghaziabad police @Lucknow
police etc.
Financial Implications
The entire initiative has been implemented with the existing resources of the State Police
without any additional requirement of fund and manpower.
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Court Monitoring System (CMS)
Category of the Initiative : Crime Investigation & Prosecution
State : Andhra Pradesh
The court-related work of the criminal cases in police stations has conventionally been an
entirely manual process. After completion of investigation, the police is required, under
the provisions of section 173 Cr.P.C. to submit in the court concerned either a charge-sheet
against the accused or a final report if the charges cannot be established on the basis of
evidence collected in the process of investigation. On submission of a final report, the
court, if satisfied, passes orders for the case to be closed on the basis of the final report, or
otherwise directs the police to re-investigate the case. In the cases of charge-sheets, the
court assigns a case number to each case and fixes the date of trial proceedings to
commence in the case. The court also issues summons / warrants to ensure attendance of
the witnesses on the date of trial proceedings. These summons / warrants are collected
by the staff of the police station concerned from the court for service / execution of the
same. On the specified date(s) of trial, the witnesses, the investigating officer and the
prosecutor are required to attend the court proceedings. The court proceedings are
recorded manually by the police station staff in the case diary of the case concerned, till
the case is disposed of. The process is repeated in the case of appeals.
In every police station, all the court-related work is traditionally assigned to one or more
personnel (depending on the workload), designated as Court Constable(s) / Court Head
Constable(s). The work consists largely of constant liaison with court personnel and is,
therefore, assigned on permanent or long-term basis to specific individuals amongst the
police station staff. This leads to some kind of monopolistic control of those individual staff
members over court related work. The SHO being already hard pressed for time due to
other never-ending preoccupations is not able to exercise proper control over smooth
proceeding of the court work relating to his police station. Efficiency and efficacy of court
work has suffered on account of whims and fancies of those personnel, if not sheer
lethargy in say, collecting the summons / warrants from the court in good time, or
ensuring attendance of witnesses or the investigating or prosecuting officer. The system
has also been prone to abuse for extraneous considerations on the part of court staff of the
police stations.
The dissipated system of record maintenance of court proceedings also renders the
monitoring and supervision of court work of their police stations by senior police officers
cumbersome and difficult, even as the dwindling rate of conviction in criminal cases as
well as the disposal of pending trial cases has increasingly become a matter of concern.
Further, the traditional system also involves deployment of considerable quantum of
manpower from police stations. Since the jurisdiction of police stations is divided on
territorial basis and the jurisdiction of courts is divided on the basis of territorial as well as
functional distribution of work, each police station is required to earmark dedicated staff
for multiple number of courts.
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Court Monitoring System (CMS)
Category of the Initiative : Crime Investigation & Prosecution
State : Andhra Pradesh
The court-related work of the criminal cases in police stations has conventionally been an
entirely manual process. After completion of investigation, the police is required, under
the provisions of section 173 Cr.P.C. to submit in the court concerned either a charge-sheet
against the accused or a final report if the charges cannot be established on the basis of
evidence collected in the process of investigation. On submission of a final report, the
court, if satisfied, passes orders for the case to be closed on the basis of the final report, or
otherwise directs the police to re-investigate the case. In the cases of charge-sheets, the
court assigns a case number to each case and fixes the date of trial proceedings to
commence in the case. The court also issues summons / warrants to ensure attendance of
the witnesses on the date of trial proceedings. These summons / warrants are collected
by the staff of the police station concerned from the court for service / execution of the
same. On the specified date(s) of trial, the witnesses, the investigating officer and the
prosecutor are required to attend the court proceedings. The court proceedings are
recorded manually by the police station staff in the case diary of the case concerned, till
the case is disposed of. The process is repeated in the case of appeals.
In every police station, all the court-related work is traditionally assigned to one or more
personnel (depending on the workload), designated as Court Constable(s) / Court Head
Constable(s). The work consists largely of constant liaison with court personnel and is,
therefore, assigned on permanent or long-term basis to specific individuals amongst the
police station staff. This leads to some kind of monopolistic control of those individual staff
members over court related work. The SHO being already hard pressed for time due to
other never-ending preoccupations is not able to exercise proper control over smooth
proceeding of the court work relating to his police station. Efficiency and efficacy of court
work has suffered on account of whims and fancies of those personnel, if not sheer
lethargy in say, collecting the summons / warrants from the court in good time, or
ensuring attendance of witnesses or the investigating or prosecuting officer. The system
has also been prone to abuse for extraneous considerations on the part of court staff of the
police stations.
The dissipated system of record maintenance of court proceedings also renders the
monitoring and supervision of court work of their police stations by senior police officers
cumbersome and difficult, even as the dwindling rate of conviction in criminal cases as
well as the disposal of pending trial cases has increasingly become a matter of concern.
Further, the traditional system also involves deployment of considerable quantum of
manpower from police stations. Since the jurisdiction of police stations is divided on
territorial basis and the jurisdiction of courts is divided on the basis of territorial as well as
functional distribution of work, each police station is required to earmark dedicated staff
for multiple number of courts.
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updated in the system. Users have to register their email ID and Case Nos with CMS
application and application sends emails to particular users whenever case
information is updated.
l SMS: to receive the information in the mobile phones a citizen has to send SMS
message (e.g.: CC NO<space>Police station/crime no/year) to the mobile number
provided in the web site.
Key Benefits to the Public and the Government
l A comparative assessment by ASCI (Administrative Staff College of India,
Hyderabad) in 2013 of recorded data on the performance of the CMS showed
noticeable improvement in terms of the rate of disposal of criminal cases by the
courts as well as the annual rate of conviction in criminal cases. A notable increase
was also noticed in the number of summons served and warrants executed, leading
to better timely attendance of accused persons and witnesses during trials. The
number of cases in which petitions were filed by the police for reopening of cases
under the provisions of section 311 CrPC has also been substantial and shows a
rising trend, year after year. So is the case with the number of cases in which the
police submitted petitions opposing bail applications of the accused, when called
for. The recorded data, thus, clearly proves the efficacy of CMS in improving the
quality of court work relating to police stations overwhelmingly and beyond doubt.
l CMS has made major contribution in considerably economizing the trained police
manpower, which is a scarce resource, given the highly adverse civil police :
population ratio in India. There have been recorded substantial reduction in
manpower deployment for court work.
l The survey conducted among the various stakeholders to ascertain their
perceptions and views about the efficacy of CMS from their own respective
standpoints has also yielded very positive results. The respondents have
overwhelmingly expressed their satisfaction with the functioning of CMS in the
conduct of court work in its different aspects. The system is self-sustaining and has
withstood the test of time till today despite transfer of the nominee in 2006. It has
consistently produced good results till now, as can be seen by the comparative
tables below.
Procedural, Administrative and Legislative Changes
l A software based data base was created for all the then 8000 pending trial cases and
different input-output forms were prepared.
l The staff available in the commissionerate was reorganised. Earlier, for the 18 police
stations of the commissionerate, about 58 constables / ASIs were being deputed for
court duty to the 14 different courts in the commissionerate. After reorganizing the
staff, a sanctioned strength was carved out with 14 Assistant Sub Inspectors (ASIs)
and 14 Police Constables (PCs) in the court monitoring system as a part of City Crime
Records Bureau by the order of the Director General of Police, without increasing the
overall sanctioned strength. This resulted in saving of about 30 constables.
In this background, the e- monitoring of court work titled as Court Monitoring System
(CMS) was introduced in Vijayawada (Andhra Pradesh). Prior to the introduction of this
system, there were the usual problems associated with prosecution of criminal cases in
the 14 courts of the Commissionerate like non-execution of process, non-attendance of
witnesses and investigating officers and delay in prosecution. After the introduction of
the system, there was a quantum jump in the quality of police performance in the courts
which resulted in overall improvement in the conviction percentage from 24% to
approximately 58% within 6 months and is continued since then.
The purpose of the system is to streamline the information regarding pending trial cases
and to provide various operational and management reports. There are many individuals
associated with the case such as investigators, accused, and witnesses etc. The system
facilitates recording and monitoring their actions and statements. The supervisory ranks
can monitor at any given point of time. CMS is responsible for recording and maintaining
all these actions and statements, from filing of the charge sheet till the disposal of the
case. Necessary statement / reports can be generated to assist the supervisory officer to
monitor the performance of the subordinates. Key features of CMS are:
l To promptly record all relevant information (case-wise), at different stages of court
proceedings
l Tracking of case status online by various stakeholders
l To alert the SHOs on filing charge sheets, bail petitions and all other matters require
their attention
l To ensure smooth execution of summons and warrants
l To ensure prompt attendance of witnesses
l To ensure speedy liquidation of pending trial cases
l To enable tracking of case information online
l To economise on manpower deployed on court work in police stations
CMS is based on two basic principles. The first is the fundamental concept in e-
governance of distancing the case worker from the point of contact. The second is to
substitute the police station-based management of court work by a court-oriented
management of the same. Thus, with the advent of CMS, all the cases of several police
stations being dealt with by a single court are pooled together and dealt with by a single
court officer (of the rank of ASI or HC), assisted by a PC where necessary due to heavier
workload. This has made the court of the police more transparent and abuse resistant.
Transparency has improved with online case status tracking mechanism. The users have
the following options to view the information
l Online users: Citizens can access the web site of the Vijayawada Commissioner
(http://www.vijayawadapolice.org/).
l Case status through email: This is an automated service which sends the progress of
the case through Email to the registered user as and when the case information is
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updated in the system. Users have to register their email ID and Case Nos with CMS
application and application sends emails to particular users whenever case
information is updated.
l SMS: to receive the information in the mobile phones a citizen has to send SMS
message (e.g.: CC NO<space>Police station/crime no/year) to the mobile number
provided in the web site.
Key Benefits to the Public and the Government
l A comparative assessment by ASCI (Administrative Staff College of India,
Hyderabad) in 2013 of recorded data on the performance of the CMS showed
noticeable improvement in terms of the rate of disposal of criminal cases by the
courts as well as the annual rate of conviction in criminal cases. A notable increase
was also noticed in the number of summons served and warrants executed, leading
to better timely attendance of accused persons and witnesses during trials. The
number of cases in which petitions were filed by the police for reopening of cases
under the provisions of section 311 CrPC has also been substantial and shows a
rising trend, year after year. So is the case with the number of cases in which the
police submitted petitions opposing bail applications of the accused, when called
for. The recorded data, thus, clearly proves the efficacy of CMS in improving the
quality of court work relating to police stations overwhelmingly and beyond doubt.
l CMS has made major contribution in considerably economizing the trained police
manpower, which is a scarce resource, given the highly adverse civil police :
population ratio in India. There have been recorded substantial reduction in
manpower deployment for court work.
l The survey conducted among the various stakeholders to ascertain their
perceptions and views about the efficacy of CMS from their own respective
standpoints has also yielded very positive results. The respondents have
overwhelmingly expressed their satisfaction with the functioning of CMS in the
conduct of court work in its different aspects. The system is self-sustaining and has
withstood the test of time till today despite transfer of the nominee in 2006. It has
consistently produced good results till now, as can be seen by the comparative
tables below.
Procedural, Administrative and Legislative Changes
l A software based data base was created for all the then 8000 pending trial cases and
different input-output forms were prepared.
l The staff available in the commissionerate was reorganised. Earlier, for the 18 police
stations of the commissionerate, about 58 constables / ASIs were being deputed for
court duty to the 14 different courts in the commissionerate. After reorganizing the
staff, a sanctioned strength was carved out with 14 Assistant Sub Inspectors (ASIs)
and 14 Police Constables (PCs) in the court monitoring system as a part of City Crime
Records Bureau by the order of the Director General of Police, without increasing the
overall sanctioned strength. This resulted in saving of about 30 constables.
In this background, the e- monitoring of court work titled as Court Monitoring System
(CMS) was introduced in Vijayawada (Andhra Pradesh). Prior to the introduction of this
system, there were the usual problems associated with prosecution of criminal cases in
the 14 courts of the Commissionerate like non-execution of process, non-attendance of
witnesses and investigating officers and delay in prosecution. After the introduction of
the system, there was a quantum jump in the quality of police performance in the courts
which resulted in overall improvement in the conviction percentage from 24% to
approximately 58% within 6 months and is continued since then.
The purpose of the system is to streamline the information regarding pending trial cases
and to provide various operational and management reports. There are many individuals
associated with the case such as investigators, accused, and witnesses etc. The system
facilitates recording and monitoring their actions and statements. The supervisory ranks
can monitor at any given point of time. CMS is responsible for recording and maintaining
all these actions and statements, from filing of the charge sheet till the disposal of the
case. Necessary statement / reports can be generated to assist the supervisory officer to
monitor the performance of the subordinates. Key features of CMS are:
l To promptly record all relevant information (case-wise), at different stages of court
proceedings
l Tracking of case status online by various stakeholders
l To alert the SHOs on filing charge sheets, bail petitions and all other matters require
their attention
l To ensure smooth execution of summons and warrants
l To ensure prompt attendance of witnesses
l To ensure speedy liquidation of pending trial cases
l To enable tracking of case information online
l To economise on manpower deployed on court work in police stations
CMS is based on two basic principles. The first is the fundamental concept in e-
governance of distancing the case worker from the point of contact. The second is to
substitute the police station-based management of court work by a court-oriented
management of the same. Thus, with the advent of CMS, all the cases of several police
stations being dealt with by a single court are pooled together and dealt with by a single
court officer (of the rank of ASI or HC), assisted by a PC where necessary due to heavier
workload. This has made the court of the police more transparent and abuse resistant.
Transparency has improved with online case status tracking mechanism. The users have
the following options to view the information
l Online users: Citizens can access the web site of the Vijayawada Commissioner
(http://www.vijayawadapolice.org/).
l Case status through email: This is an automated service which sends the progress of
the case through Email to the registered user as and when the case information is
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GRP Help is the official App developed for Government Railway Police (GRP) across the
country to help and empower passengers of Indian Railways for security related matters.
With this App, railway passengers can ask for Emergency Help (SOS Help) from Railway
Police and also register complaints regarding commission of crime, suspicious persons or
objects while in train or on railway platform.
Research on commonly faced challenges by railway passengers revealed that:
l Lack of platform for passengers to report problems in real time during the train
travel.
l Lack of medium to report crime at real time and from running train, to convey
presence of suspicious persons or objects in train.
l Insensitivity and non-responsive behaviour of on board staff further aggravate
feeling of inadequacy.
l Many passengers avoid reporting incidents in GRP thana on reaching destination to
avoid inconvenience or unpleasant experience.
l No tool to monitor or to provide on board support live complaints of passengers
during travel.
l No system to contact senior officials of GRP.
This app has been developed by Madhya Pradesh Police with the objectives to:
l Ensure prompt resolution of passenger grievances including on board registration of
crime while in trains.
l Improve passenger security and reach out to them at the time of distress.
l Improve passenger convenience and provide assured quality response service.
The App has features such as Seek Emergency / SOS Help, Report Criminal Activity,
Report Suspicious Persons / Objects, Report Unauthorised Person, Useful tips /
Information, Videos, Provide feedback on GRP/ RPF/ Railway Staff and others, Contact
Authorities.
Key Benefits to the Public and the Government
l Public can use this tool for getting prompt, assured and quality response. They can
get SOS help, report crime, suspicious persons, suspicious object and unauthorized
persons just on click of button. They may record and send photos, videos and audio
clips. They can also send the same from their gallery if it is already recorded and
available with them. It provides for giving feedback both positive and negative on
l Each court had 1 ASI assisted by a constable from the Court Monitoring System to
represent the police case in the court regardless of the police station to which the
case belonged. This was a totally new and revolutionary way of representing the
police in the court of law.
l This required the backing of an up to date data base with the case files of all pending
trial cases to be available in the court monitoring system, which was organised.
l Readymade formats for court case diaries were prepared and were taken by the
concerned CMS staff to the court every morning. The proceedings of the court were
recorded in these easy to fill formats and the system data updated every evening on
return.
l All court processes were collected and collated in the evening and handed over to
the concerned police station every evening. All witnesses due to appear in the court
were brought to the CMS hall in the mornings, briefed by the concerned Assistant
Public Prosecutors (APPs) and then taken to the court.
l An elaborate database was created for all Pending Trial (PT) cases with easy to fill
data entry forms and also easy to access query forms. All stakeholders like judicial
officers, prosecuting officers and the court police staff were taken into confidence
and convinced regarding the usefulness of the new system.
Financial Implications
There are no significant financial implications as the project could leverage the CCTNS
hardware to operate the CMS software.
GRP Help App, Web based monitoring system, QIRT as state of the art response mechanism and investigation support system
Category of the Initiative : Crime Investigation & Prosecution
State : Madhya Pradesh
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GRP Help is the official App developed for Government Railway Police (GRP) across the
country to help and empower passengers of Indian Railways for security related matters.
With this App, railway passengers can ask for Emergency Help (SOS Help) from Railway
Police and also register complaints regarding commission of crime, suspicious persons or
objects while in train or on railway platform.
Research on commonly faced challenges by railway passengers revealed that:
l Lack of platform for passengers to report problems in real time during the train
travel.
l Lack of medium to report crime at real time and from running train, to convey
presence of suspicious persons or objects in train.
l Insensitivity and non-responsive behaviour of on board staff further aggravate
feeling of inadequacy.
l Many passengers avoid reporting incidents in GRP thana on reaching destination to
avoid inconvenience or unpleasant experience.
l No tool to monitor or to provide on board support live complaints of passengers
during travel.
l No system to contact senior officials of GRP.
This app has been developed by Madhya Pradesh Police with the objectives to:
l Ensure prompt resolution of passenger grievances including on board registration of
crime while in trains.
l Improve passenger security and reach out to them at the time of distress.
l Improve passenger convenience and provide assured quality response service.
The App has features such as Seek Emergency / SOS Help, Report Criminal Activity,
Report Suspicious Persons / Objects, Report Unauthorised Person, Useful tips /
Information, Videos, Provide feedback on GRP/ RPF/ Railway Staff and others, Contact
Authorities.
Key Benefits to the Public and the Government
l Public can use this tool for getting prompt, assured and quality response. They can
get SOS help, report crime, suspicious persons, suspicious object and unauthorized
persons just on click of button. They may record and send photos, videos and audio
clips. They can also send the same from their gallery if it is already recorded and
available with them. It provides for giving feedback both positive and negative on
l Each court had 1 ASI assisted by a constable from the Court Monitoring System to
represent the police case in the court regardless of the police station to which the
case belonged. This was a totally new and revolutionary way of representing the
police in the court of law.
l This required the backing of an up to date data base with the case files of all pending
trial cases to be available in the court monitoring system, which was organised.
l Readymade formats for court case diaries were prepared and were taken by the
concerned CMS staff to the court every morning. The proceedings of the court were
recorded in these easy to fill formats and the system data updated every evening on
return.
l All court processes were collected and collated in the evening and handed over to
the concerned police station every evening. All witnesses due to appear in the court
were brought to the CMS hall in the mornings, briefed by the concerned Assistant
Public Prosecutors (APPs) and then taken to the court.
l An elaborate database was created for all Pending Trial (PT) cases with easy to fill
data entry forms and also easy to access query forms. All stakeholders like judicial
officers, prosecuting officers and the court police staff were taken into confidence
and convinced regarding the usefulness of the new system.
Financial Implications
There are no significant financial implications as the project could leverage the CCTNS
hardware to operate the CMS software.
GRP Help App, Web based monitoring system, QIRT as state of the art response mechanism and investigation support system
Category of the Initiative : Crime Investigation & Prosecution
State : Madhya Pradesh
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The Eklavya-V software is used by Gujarat Police to trace stolen vehicles and vehicle-
borne criminals. Tt is useful in curbing crimes involving vehicles, like chain snatching,
robbery, kidnapping, rape etc. Eklavya-V software has details of approximate 2 crore
vehicles owned by the citizens of Gujarat State from which around 1.41 Crores are in the
digitized format and stored into the database of vehicles being searched by the software.
While the details of approximate 73 lakh remaining vehicles is available in scanned format
and stored in the system storage for further usage. Further, details of approximately nine
lakhs stolen vehicles throughout India have been uploaded in database for search.
Eklavya-V software was initially implemented by using SMS facility within crime branch
internal officials where they were kept in a same group and the details of the vehicles
were shared with the required policemen on spot by exchange of SMS between them.
During next phase stage the software application was development for android platform
and iOS which is being used by various police officials of crime branch. Eklavya-V
software is also shared / installed in smartphones of various police officials from Gujarat
Police.
Before implementation of Eklavya-V software, the police had to take the help of the RTO to
get the details of the vehicles (engine no, chassis no, color, make, model etc.) along with
the details of vehicle owners and then validate the same with the vehicle being detained
by police to catch criminals who had used vehicles in committing crimes. This took a lot of
time and by the time required information was received by police, the criminals had got
away. So to curb crimes in which vehicles were involved, it became a necessity for police
to develop a system so that the details of the vehicle along with vehicle owners are
available to them within few seconds. Also in cases / instances where the commuters may
have forgotten to carry their vehicle documents with them, at that very instance it became
a big challenge for Police Officials to decide whether the commuter is a really owning that
vehicle or is he / she a criminal who has stolen the vehicle and commuting in the same.
Key Benefits to the Public and the Government
l After implementation of the Eklavya-V application the Gujarat Police Department
along with the Crime Branch was successful in solving cases related to vehicles
used in crimes such as theft, robbery, chain snatching, kidnapping, etc. in a much
shorter time duration then before. The application has helped the department in
curbing the crime rate in the city up to a larger extent. Also after utilization of the
same application by various departments of Gujarat Police especially Traffic
Department has helped the traffic policemen to differentiate between an innocent
citizen and a criminal commuting by vehicles to different locations.
l The criminal cases of theft of vehicles, robbery, chain snatching, etc. registered by
citizens at various police station are resolved by the police officials in a shorter time
GRP, RPF, Railway Staff and others. This provision exerts positive pressure on all the
functionaries that public is watching and their unacceptable behaviour may be
captured and may be sent to the authorities for action with certainty.
l Earlier complaints were pushed from one state to another and finally leading to
closure of the cases without any effective investigation. This GRP help coupled with
web based integrated monitoring and investigation support system provides on
board registration and investigation of the cases.
Procedural, Administrative and Legislative Changes
l GRP State Response Monitoring Centre (GSRMC) was established to function 24X7
and provide seamless services across the country.
l In addition, two fully equipped Quick Investigation and Response Teams (QIRT)
have been stationed to each response centre for providing assured quality response.
Financial Implications
The initiative has been undertaken in partnership with a private sector company under
CSR activity hence system has been created without any financial implication. However
proper set up of QIRT and GSRMC were sanctioned by the Government of Madhya
Pradesh.
Follow-up Initiatives
The project team is now working for mapping of movement of criminal gangs with the
historical data of the trains. This is being done manually at present. Manual mapping is
highly cumbersome and time consuming process. It also takes lot of efforts to get data
from the railway authorities; therefore the team is working for automated system for
mapping of trains with movement of criminal gangs. Once that is accomplished, system
efficiency would be improved manifold and detection of crimes would be relatively faster.
EKLAVYA-V
Category of the Initiative : Crime Investigation & Prosecution
State : Gujarat
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The Eklavya-V software is used by Gujarat Police to trace stolen vehicles and vehicle-
borne criminals. Tt is useful in curbing crimes involving vehicles, like chain snatching,
robbery, kidnapping, rape etc. Eklavya-V software has details of approximate 2 crore
vehicles owned by the citizens of Gujarat State from which around 1.41 Crores are in the
digitized format and stored into the database of vehicles being searched by the software.
While the details of approximate 73 lakh remaining vehicles is available in scanned format
and stored in the system storage for further usage. Further, details of approximately nine
lakhs stolen vehicles throughout India have been uploaded in database for search.
Eklavya-V software was initially implemented by using SMS facility within crime branch
internal officials where they were kept in a same group and the details of the vehicles
were shared with the required policemen on spot by exchange of SMS between them.
During next phase stage the software application was development for android platform
and iOS which is being used by various police officials of crime branch. Eklavya-V
software is also shared / installed in smartphones of various police officials from Gujarat
Police.
Before implementation of Eklavya-V software, the police had to take the help of the RTO to
get the details of the vehicles (engine no, chassis no, color, make, model etc.) along with
the details of vehicle owners and then validate the same with the vehicle being detained
by police to catch criminals who had used vehicles in committing crimes. This took a lot of
time and by the time required information was received by police, the criminals had got
away. So to curb crimes in which vehicles were involved, it became a necessity for police
to develop a system so that the details of the vehicle along with vehicle owners are
available to them within few seconds. Also in cases / instances where the commuters may
have forgotten to carry their vehicle documents with them, at that very instance it became
a big challenge for Police Officials to decide whether the commuter is a really owning that
vehicle or is he / she a criminal who has stolen the vehicle and commuting in the same.
Key Benefits to the Public and the Government
l After implementation of the Eklavya-V application the Gujarat Police Department
along with the Crime Branch was successful in solving cases related to vehicles
used in crimes such as theft, robbery, chain snatching, kidnapping, etc. in a much
shorter time duration then before. The application has helped the department in
curbing the crime rate in the city up to a larger extent. Also after utilization of the
same application by various departments of Gujarat Police especially Traffic
Department has helped the traffic policemen to differentiate between an innocent
citizen and a criminal commuting by vehicles to different locations.
l The criminal cases of theft of vehicles, robbery, chain snatching, etc. registered by
citizens at various police station are resolved by the police officials in a shorter time
GRP, RPF, Railway Staff and others. This provision exerts positive pressure on all the
functionaries that public is watching and their unacceptable behaviour may be
captured and may be sent to the authorities for action with certainty.
l Earlier complaints were pushed from one state to another and finally leading to
closure of the cases without any effective investigation. This GRP help coupled with
web based integrated monitoring and investigation support system provides on
board registration and investigation of the cases.
Procedural, Administrative and Legislative Changes
l GRP State Response Monitoring Centre (GSRMC) was established to function 24X7
and provide seamless services across the country.
l In addition, two fully equipped Quick Investigation and Response Teams (QIRT)
have been stationed to each response centre for providing assured quality response.
Financial Implications
The initiative has been undertaken in partnership with a private sector company under
CSR activity hence system has been created without any financial implication. However
proper set up of QIRT and GSRMC were sanctioned by the Government of Madhya
Pradesh.
Follow-up Initiatives
The project team is now working for mapping of movement of criminal gangs with the
historical data of the trains. This is being done manually at present. Manual mapping is
highly cumbersome and time consuming process. It also takes lot of efforts to get data
from the railway authorities; therefore the team is working for automated system for
mapping of trains with movement of criminal gangs. Once that is accomplished, system
efficiency would be improved manifold and detection of crimes would be relatively faster.
EKLAVYA-V
Category of the Initiative : Crime Investigation & Prosecution
State : Gujarat
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duration and the police has also been successful in retrieving / recovering the
vehicles. The same retrieved vehicles are being checked by policemen for any
complaints regarding theft by any citizens and after verification by the department,
the vehicle is been delivered back to its legal owner. In this way the citizen
complaints are resolved in a shorter duration and they also get back their stolen
vehicles. Government expenditure on the land space for storing unclaimed seized
vehicles, due to un-identification of original owners, has reduced.
l The recovery of the stolen vehicles by police personnel has also helped the loss being
incurred by various insurance companies.
Procedural, Administrative and Legislative Changes
l Crime branch department of Gujarat Police has developed the software application
by leveraging existing IT Infrastructure available with the department for
minimizing project roll out cost & time. Eklavya-V software application has been
developed by in-house team of Crime Branch, Ahmedabad City Police. No
partnership model or any other organization has been involved in development of
the application. Also this being a department specific application the same has not
been kept in the public domain or even not accessible to any other unauthorized
officials.
l In earlier system, if police official needs to get any data related to the vehicle, he was
required to contact RTO of the city which may deliver the data to them after long time
duration. Whereas after implementation of the application the policemen can get
details of vehicles within fraction of seconds and also at the spot. This helped the
policemen in classifying / filtering the innocent citizens from the commuters and
getting hold of criminals involved in carrying out different crimes with the help of
vehicles.
l Earlier the FIR / complaint lodged by the citizen related to theft of vehicle, robbery,
chain snatching. etc. where vehicle has been utilized took longer time duration to be
resolved. While after implementation of the application the cases related to vehicles
got solved in shorter time duration and the vehicles were recovered and delivered
back to their legal owners.
Financial Implications
There are no significant financial implications as the application was designed in house
by a Police Sub Inspector of Ahmedabad Police.
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duration and the police has also been successful in retrieving / recovering the
vehicles. The same retrieved vehicles are being checked by policemen for any
complaints regarding theft by any citizens and after verification by the department,
the vehicle is been delivered back to its legal owner. In this way the citizen
complaints are resolved in a shorter duration and they also get back their stolen
vehicles. Government expenditure on the land space for storing unclaimed seized
vehicles, due to un-identification of original owners, has reduced.
l The recovery of the stolen vehicles by police personnel has also helped the loss being
incurred by various insurance companies.
Procedural, Administrative and Legislative Changes
l Crime branch department of Gujarat Police has developed the software application
by leveraging existing IT Infrastructure available with the department for
minimizing project roll out cost & time. Eklavya-V software application has been
developed by in-house team of Crime Branch, Ahmedabad City Police. No
partnership model or any other organization has been involved in development of
the application. Also this being a department specific application the same has not
been kept in the public domain or even not accessible to any other unauthorized
officials.
l In earlier system, if police official needs to get any data related to the vehicle, he was
required to contact RTO of the city which may deliver the data to them after long time
duration. Whereas after implementation of the application the policemen can get
details of vehicles within fraction of seconds and also at the spot. This helped the
policemen in classifying / filtering the innocent citizens from the commuters and
getting hold of criminals involved in carrying out different crimes with the help of
vehicles.
l Earlier the FIR / complaint lodged by the citizen related to theft of vehicle, robbery,
chain snatching. etc. where vehicle has been utilized took longer time duration to be
resolved. While after implementation of the application the cases related to vehicles
got solved in shorter time duration and the vehicles were recovered and delivered
back to their legal owners.
Financial Implications
There are no significant financial implications as the application was designed in house
by a Police Sub Inspector of Ahmedabad Police.
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Cyber Forensics Lab
Category of the Initiative : Cyber Crime
State : Telangana
This initiative of the Hyderabad Police aims at setting up Cyber Forensic Lab which
consists of state of art latest tools, equipment and software besides a high standard team
of investigators. The lab mechanism will operate on following thrust areas such as Disk
Forensics, Network Forensics, Mobile Forensics, Live Forensics, Memory Forensics,
Multimedia Forensics, and Data Analysis.
Cybercrime has evolved at an astonishing rate and many local police agencies are not
equipped to investigate these matters. To fulfill this, the objectives of Cyber Forensic Lab
are identified as:
l Improve the way of collecting, analyzing, and sharing information without losing
the integrity of the data.
l Maintenance of suspect data in huge volume (We need to use this cyber-
intelligence gathered from sources like social media to prevent crime)
l Enhance capability to analyze multiple data
l Enhance technical and paraphernalia ability to investigate on near real-time basis
l For drawing concrete evidence in a forensically sound environment.
Key Benefits to the Public and the Government
l During the year 2016 total 288 cases were registered and 169 accused were arrested
by the Cyber Crime Police Station (Hyderabad) and recovered about INR 2.76 crores.
During the same period the Police Station received about 3200 petitions for various
cyber offences.
l These lab facilities are enabling the concerned investigation officers to investigate
conventional and new age crimes in collecting substantial digital evidence to prove
the commission to the offences which can be key factor in increasing the conviction
rate. Good number of cases have been detected including cases of National
Security. Ultimately, public get justification through convictions and perpetrators
hesitate to commit such offences which will be crucial in prevention of crime.
Procedural, Administrative and Legislative Changes
l The Cyber Crime P. S. Hyderabad City is a specialized unit established in the year
2008 to investigate the rising instances of online offences. The unit comprised of
committed and dedicated staff, who utilize their investigation acumen besides
practical knowledge gained in the course of duty in computer software.
l The supervising officers identified the need of urgent capacity building in
investigation of the cyber offences by training the staff on latest software besides
upgrading the P. S. technologically by latest equipment and tools.
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Cyber Forensics Lab
Category of the Initiative : Cyber Crime
State : Telangana
This initiative of the Hyderabad Police aims at setting up Cyber Forensic Lab which
consists of state of art latest tools, equipment and software besides a high standard team
of investigators. The lab mechanism will operate on following thrust areas such as Disk
Forensics, Network Forensics, Mobile Forensics, Live Forensics, Memory Forensics,
Multimedia Forensics, and Data Analysis.
Cybercrime has evolved at an astonishing rate and many local police agencies are not
equipped to investigate these matters. To fulfill this, the objectives of Cyber Forensic Lab
are identified as:
l Improve the way of collecting, analyzing, and sharing information without losing
the integrity of the data.
l Maintenance of suspect data in huge volume (We need to use this cyber-
intelligence gathered from sources like social media to prevent crime)
l Enhance capability to analyze multiple data
l Enhance technical and paraphernalia ability to investigate on near real-time basis
l For drawing concrete evidence in a forensically sound environment.
Key Benefits to the Public and the Government
l During the year 2016 total 288 cases were registered and 169 accused were arrested
by the Cyber Crime Police Station (Hyderabad) and recovered about INR 2.76 crores.
During the same period the Police Station received about 3200 petitions for various
cyber offences.
l These lab facilities are enabling the concerned investigation officers to investigate
conventional and new age crimes in collecting substantial digital evidence to prove
the commission to the offences which can be key factor in increasing the conviction
rate. Good number of cases have been detected including cases of National
Security. Ultimately, public get justification through convictions and perpetrators
hesitate to commit such offences which will be crucial in prevention of crime.
Procedural, Administrative and Legislative Changes
l The Cyber Crime P. S. Hyderabad City is a specialized unit established in the year
2008 to investigate the rising instances of online offences. The unit comprised of
committed and dedicated staff, who utilize their investigation acumen besides
practical knowledge gained in the course of duty in computer software.
l The supervising officers identified the need of urgent capacity building in
investigation of the cyber offences by training the staff on latest software besides
upgrading the P. S. technologically by latest equipment and tools.
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#Cyber Suraksha is a Centre of Excellence for Pune City Police to meet the long term
security challenges in the digital arena of the modern world, by bridging the gap between
the latest changes and innovations in the cyber space and the skillset development of
Pune City Police, in combating the emerging cyber threats. It is envisaged as a
collaboration centre for both the public and private fraternity to converge and share
information, as well as resources that will escalate the safety of our cyber space. The
vision of the centre is to:
l Establish a professional understanding and thereby carry out skill development
initiatives.
l Impart knowledge about digital space and develop cyber defence skills and
expertise, which will protect citizens, businesses, critical infrastructures of the state
and e-governance services.
l Establish a collaborative platform for cyber security to prevent, combat, investigate
and mitigate cyber crime in a proactive manner, which will provide a secure cyber
space to the society.
The Pune Police is keen on building expertise in cyber security and transferring
technologies. Enforcing policies, offering services and building products to create a
secure ecosystem for a technology tailored society. The focus areas of the Centre of
Excellence are: Cyber Intelligence, Cyber Security, Incident Response, Cyber Forensics,
Research & Development and Training & Awareness Creation. Objectives of this initiative
of Pune Police are as follow:
l To identify the emerging cyber laws in the country and incorporating them in the
jurisdiction.
l To spread awareness about the latest cybercrimes that are transpiring online and
affecting the functioning of the corporate and personal ecosystems.
l To secure the cyber-space of Pune against online fraudsters and recover the sunk
capital in the various cases.
l To fight in a tit-for-tat manner by leveraging technology in the investigative
procedures.
Key Benefits to the Public and the Government
l Safety of online transactions via debit cards, credit cards, e-wallets, online banking
etc.
l Saving of countless hours in crime detection.
l Investigative cost reduction via processes that help to pin-point the location of the
culprits.
#CyberSuraksha
Category of the Initiative : Cyber Crime
State : Maharashtra
l Analysis tools viz. C5, Purple etc. were identified for analyzing mobile data, IEF and
Social Media Discovery tools were short-listed for internet browsing and social
media analysis besides imaging, cloning, wiping tools, password recovery and
mobile forensics etc.
l The proposals were submitted to the senior officers and then to the Govt. and
procured the required equipment and tools for technological up-gradation.
l Mechanism of this lab includes separate teams formed under in-charge of the five
inspectors in which Sub-Inspectors and Police Constables are working in this lab for
crime detection. One Inspector (Marketing Intelligence Team) and his team are
working on prevention of the cyber crime by pro-actively collecting advance
intelligence from the social media and other source of the information.
l Change in investigation procedure: With these latest tools, Hyderabad Police is able
to retrieve data from various storage devices before forwarding the same to forensic
lab resulting quick identification and arrest of the accused and also improving
coordination with other police wings. Further, the police is able to retrieve data form
damaged SIMs, hard disks and other storage devices.
Financial Implications
Total project cost incurred to tune of Rs. 10 crores.
Follow-up Initiatives
Now the Telangana State Government is planning to set up such cyber forensic labs across
all districts of the state.
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#Cyber Suraksha is a Centre of Excellence for Pune City Police to meet the long term
security challenges in the digital arena of the modern world, by bridging the gap between
the latest changes and innovations in the cyber space and the skillset development of
Pune City Police, in combating the emerging cyber threats. It is envisaged as a
collaboration centre for both the public and private fraternity to converge and share
information, as well as resources that will escalate the safety of our cyber space. The
vision of the centre is to:
l Establish a professional understanding and thereby carry out skill development
initiatives.
l Impart knowledge about digital space and develop cyber defence skills and
expertise, which will protect citizens, businesses, critical infrastructures of the state
and e-governance services.
l Establish a collaborative platform for cyber security to prevent, combat, investigate
and mitigate cyber crime in a proactive manner, which will provide a secure cyber
space to the society.
The Pune Police is keen on building expertise in cyber security and transferring
technologies. Enforcing policies, offering services and building products to create a
secure ecosystem for a technology tailored society. The focus areas of the Centre of
Excellence are: Cyber Intelligence, Cyber Security, Incident Response, Cyber Forensics,
Research & Development and Training & Awareness Creation. Objectives of this initiative
of Pune Police are as follow:
l To identify the emerging cyber laws in the country and incorporating them in the
jurisdiction.
l To spread awareness about the latest cybercrimes that are transpiring online and
affecting the functioning of the corporate and personal ecosystems.
l To secure the cyber-space of Pune against online fraudsters and recover the sunk
capital in the various cases.
l To fight in a tit-for-tat manner by leveraging technology in the investigative
procedures.
Key Benefits to the Public and the Government
l Safety of online transactions via debit cards, credit cards, e-wallets, online banking
etc.
l Saving of countless hours in crime detection.
l Investigative cost reduction via processes that help to pin-point the location of the
culprits.
#CyberSuraksha
Category of the Initiative : Cyber Crime
State : Maharashtra
l Analysis tools viz. C5, Purple etc. were identified for analyzing mobile data, IEF and
Social Media Discovery tools were short-listed for internet browsing and social
media analysis besides imaging, cloning, wiping tools, password recovery and
mobile forensics etc.
l The proposals were submitted to the senior officers and then to the Govt. and
procured the required equipment and tools for technological up-gradation.
l Mechanism of this lab includes separate teams formed under in-charge of the five
inspectors in which Sub-Inspectors and Police Constables are working in this lab for
crime detection. One Inspector (Marketing Intelligence Team) and his team are
working on prevention of the cyber crime by pro-actively collecting advance
intelligence from the social media and other source of the information.
l Change in investigation procedure: With these latest tools, Hyderabad Police is able
to retrieve data from various storage devices before forwarding the same to forensic
lab resulting quick identification and arrest of the accused and also improving
coordination with other police wings. Further, the police is able to retrieve data form
damaged SIMs, hard disks and other storage devices.
Financial Implications
Total project cost incurred to tune of Rs. 10 crores.
Follow-up Initiatives
Now the Telangana State Government is planning to set up such cyber forensic labs across
all districts of the state.
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l Reduced dependence on man power, pacified operational strain on other
departments and contribution towards workforce productivity.
l Protection of the economy from being undervalued via recovery of funds in cases.
Procedural, Administrative and Legislative Changes
l Crime reports can now being directly be reported to the Cyber Crime Cell. Post that,
these reports are forwarded to the designated police stations in the vicinity of the
crime for the FIR to be lodged.
l Instead of the police stations taking charge, the Cyber Cell leads the investigations
in collaboration with cyber security experts.
l Associate labs, such as Social Media lab and Forensics lab, assist the cyber cell and
police stations to keep a tab on the cyber outlaws.
Follow-up Initiatives
Special cyber crime police stations are in the process of being launched, with the first one
to be set up in Shivaji Nagar Police Headquarters, Pune. Advanced next-gen servers,
computers and software's have already been set-up. Once the special station is ready,
every type of online frauds like job, loan and insurance frauds, along with social media,
matrimony, credit card frauds as well as defamation and morphing cases would be
registered there.
Cyber Crime & Cyber Security
Category of the Initiative : Cyber Crime
State : Jammu & Kashmir
Jammu and Kashmir is a state where Internet penetration was very low in 2009 and
people were not familiar with social networking sites like facebook and others social
networking sites / ATM etc. The smattering of knowledge of computers / networking etc.
led so many Cyber Crimes and people were being trapped and police too was at its
infancy vis-à-vis tackling Cyber Crimes.
In this context, the Jammu & Kashmir Police complied a book on "Cyber Crime" which
elaborated the concept of Internet related crimes and its types like hacking, spoofing,
phishing, steganography, internet time theft, e-mail bombing, banking frauds, forgery
etc. and investigation part also.
This book was circulated among the Police Officers of J&K Police, followed by lectures,
seminars and workshops in Universities, Schools, RBI Jammu, Air Force Station
Udhampur and Jammu, BSF Headquarters at Jammu, Vigilance Organizations etc. where
officers and general public were sensitized about the Do's and Don'ts, cyber security, and
online frauds part.
Key Benefits to the Public and the Government
The initiative was appreciated by RBI Jammu, Air Force Jammu, Udhampur, BSF Jammu
and senior police officers etc. as it benefitted them in getting awareness in different types
of cyber-crimes and preventive measures.
Follow-up Initiatives
The J&K Police is at a stage of being equipped and in a process of establishing its own
Cyber Forensic Lab having latest gadgets.
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l Reduced dependence on man power, pacified operational strain on other
departments and contribution towards workforce productivity.
l Protection of the economy from being undervalued via recovery of funds in cases.
Procedural, Administrative and Legislative Changes
l Crime reports can now being directly be reported to the Cyber Crime Cell. Post that,
these reports are forwarded to the designated police stations in the vicinity of the
crime for the FIR to be lodged.
l Instead of the police stations taking charge, the Cyber Cell leads the investigations
in collaboration with cyber security experts.
l Associate labs, such as Social Media lab and Forensics lab, assist the cyber cell and
police stations to keep a tab on the cyber outlaws.
Follow-up Initiatives
Special cyber crime police stations are in the process of being launched, with the first one
to be set up in Shivaji Nagar Police Headquarters, Pune. Advanced next-gen servers,
computers and software's have already been set-up. Once the special station is ready,
every type of online frauds like job, loan and insurance frauds, along with social media,
matrimony, credit card frauds as well as defamation and morphing cases would be
registered there.
Cyber Crime & Cyber Security
Category of the Initiative : Cyber Crime
State : Jammu & Kashmir
Jammu and Kashmir is a state where Internet penetration was very low in 2009 and
people were not familiar with social networking sites like facebook and others social
networking sites / ATM etc. The smattering of knowledge of computers / networking etc.
led so many Cyber Crimes and people were being trapped and police too was at its
infancy vis-à-vis tackling Cyber Crimes.
In this context, the Jammu & Kashmir Police complied a book on "Cyber Crime" which
elaborated the concept of Internet related crimes and its types like hacking, spoofing,
phishing, steganography, internet time theft, e-mail bombing, banking frauds, forgery
etc. and investigation part also.
This book was circulated among the Police Officers of J&K Police, followed by lectures,
seminars and workshops in Universities, Schools, RBI Jammu, Air Force Station
Udhampur and Jammu, BSF Headquarters at Jammu, Vigilance Organizations etc. where
officers and general public were sensitized about the Do's and Don'ts, cyber security, and
online frauds part.
Key Benefits to the Public and the Government
The initiative was appreciated by RBI Jammu, Air Force Jammu, Udhampur, BSF Jammu
and senior police officers etc. as it benefitted them in getting awareness in different types
of cyber-crimes and preventive measures.
Follow-up Initiatives
The J&K Police is at a stage of being equipped and in a process of establishing its own
Cyber Forensic Lab having latest gadgets.
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Senior Citizen Security APP
Category of the Initiative : Elderly Safety
State : Rajasthan
Jaipur Police has launched a programme to ensure better security and care for elderly
citizens residing in Jaipur. This programme includes an easily accessible App and a
dedicated helpline situated in Police Control Room, which is operated with the active
assistance of the NGO - Help Age India. This smart phone App helps the police to remain
in touch with the senior citizens in the area and the helpline enables to provide medical,
legal etc. services, besides addressing the security concerns of the senior citizens. 2970
senior citizens are already availing of this service. The project aims to:
l Maintain information about senior citizens living in Jaipur.
l Maintain regular contact with them to not only ensure their physical well-being but
also make them an active participant of the society through their valuable
suggestions.
l Allow quick emergency response in time of need.
l Provide a single window redressal system for senior citizens.
Some of the features of the App are:
l The App is available on Google Play Store, free of cost and can be downloaded by
anyone anywhere in the world.
l Once downloaded, the App prompts the user to fill in a form with some very basic
data like name, address, police station, personal and alternate mobile number and
email id.
l On complete registration, the data of an individual is stored in the backend.
l For senior citizens using smartphones there are features like panic button, SMS,
photos and videos to relatives and police control room in case of emergency.
l In order to include those senior citizens who cannot afford a smartphone or are not
conversant with their usage or are unable to get themselves registered due to
inability, the Jaipur Police has included the option for relatives, friends, neighbors
and even police to get them enrolled.
l A son or daughter of an elderly couple living outside Rajasthan or even in a foreign
country can download this App and get their parents living Jaipur registered on the
App and bring them under care of Jaipur police.
Key Benefits to the Public and the Government
l Since 1st October 2016, 772 complaints of various natures such as Information
required, mobile medicare unit, physiotherapy center, old age home, family
violence, pension etc. have been received on the helpline and resolved.
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Senior Citizen Security APP
Category of the Initiative : Elderly Safety
State : Rajasthan
Jaipur Police has launched a programme to ensure better security and care for elderly
citizens residing in Jaipur. This programme includes an easily accessible App and a
dedicated helpline situated in Police Control Room, which is operated with the active
assistance of the NGO - Help Age India. This smart phone App helps the police to remain
in touch with the senior citizens in the area and the helpline enables to provide medical,
legal etc. services, besides addressing the security concerns of the senior citizens. 2970
senior citizens are already availing of this service. The project aims to:
l Maintain information about senior citizens living in Jaipur.
l Maintain regular contact with them to not only ensure their physical well-being but
also make them an active participant of the society through their valuable
suggestions.
l Allow quick emergency response in time of need.
l Provide a single window redressal system for senior citizens.
Some of the features of the App are:
l The App is available on Google Play Store, free of cost and can be downloaded by
anyone anywhere in the world.
l Once downloaded, the App prompts the user to fill in a form with some very basic
data like name, address, police station, personal and alternate mobile number and
email id.
l On complete registration, the data of an individual is stored in the backend.
l For senior citizens using smartphones there are features like panic button, SMS,
photos and videos to relatives and police control room in case of emergency.
l In order to include those senior citizens who cannot afford a smartphone or are not
conversant with their usage or are unable to get themselves registered due to
inability, the Jaipur Police has included the option for relatives, friends, neighbors
and even police to get them enrolled.
l A son or daughter of an elderly couple living outside Rajasthan or even in a foreign
country can download this App and get their parents living Jaipur registered on the
App and bring them under care of Jaipur police.
Key Benefits to the Public and the Government
l Since 1st October 2016, 772 complaints of various natures such as Information
required, mobile medicare unit, physiotherapy center, old age home, family
violence, pension etc. have been received on the helpline and resolved.
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Procedural, Administrative and Legislative Changes
l Backend Database Management - The database created by registrations is
maintained in a downloadable excel sheet format at the backend. The data is sorted
on the basis of police station limits. As a result the citizens registered are assigned
to the police stations in which they reside. Updated database is made available to
the Police Station on regular basis. This database is assigned to the beat personnel
of the Police Station who are responsible for the well-being of the elders of their area.
l Role of Police Station - Once a month, the beat officer pays an informal visit to the
senior citizen at his home. Every senior citizen residing near the police station is
contacted once a month through phone. 25% of all the senior citizens registered in
the limits of a police station are visited by the station in charge once a month. The
phone calls and visits help in gathering information about the problems faced and
suggestions of the elders which are maintained in the records of the Police Station
and attended to.
l Role of Police Control Room- The features of the App allow a person to make
emergency call through panic button and/or send SMS, pic and video which are
received on a designated number in control room which immediately swings into
action. The helpline of the Help Age India is also situated at the PCR. The calls
received which are related to police like family violence are immediately brought to
the notice and attended to by the duty officer of the PCR for redressal. Role of police
is primarily of a care taker and counsellor who not only attends to the immediate
police related problem of the elder but also comforts and guides them for resolution
of other medical, legal issues.
l Supervision and Monitoring - An Assistant Commissioner of police level officer
posted in crime branch of Jaipur Comissionerate is nodal for the implementation of
the module. It maintains, monitors, sorts and assigns the backend data of the senior
citizens registered. For monitoring, it makes a random selection of user from all four
districts of Jaipur Commissionerate and makes phone calls to them to verify if the
senior citizens are being contacted, visited and attended to by the responsible
officers. In addition, they also make a note of problems, if any, and communicate and
supervise its resolution. Any corrections to be made in the database are carried out
by this section. The nodal agency also collects and collates the monthly reports from
all the districts and Police Station and oversees proper functioning at the ground
level.
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Procedural, Administrative and Legislative Changes
l Backend Database Management - The database created by registrations is
maintained in a downloadable excel sheet format at the backend. The data is sorted
on the basis of police station limits. As a result the citizens registered are assigned
to the police stations in which they reside. Updated database is made available to
the Police Station on regular basis. This database is assigned to the beat personnel
of the Police Station who are responsible for the well-being of the elders of their area.
l Role of Police Station - Once a month, the beat officer pays an informal visit to the
senior citizen at his home. Every senior citizen residing near the police station is
contacted once a month through phone. 25% of all the senior citizens registered in
the limits of a police station are visited by the station in charge once a month. The
phone calls and visits help in gathering information about the problems faced and
suggestions of the elders which are maintained in the records of the Police Station
and attended to.
l Role of Police Control Room- The features of the App allow a person to make
emergency call through panic button and/or send SMS, pic and video which are
received on a designated number in control room which immediately swings into
action. The helpline of the Help Age India is also situated at the PCR. The calls
received which are related to police like family violence are immediately brought to
the notice and attended to by the duty officer of the PCR for redressal. Role of police
is primarily of a care taker and counsellor who not only attends to the immediate
police related problem of the elder but also comforts and guides them for resolution
of other medical, legal issues.
l Supervision and Monitoring - An Assistant Commissioner of police level officer
posted in crime branch of Jaipur Comissionerate is nodal for the implementation of
the module. It maintains, monitors, sorts and assigns the backend data of the senior
citizens registered. For monitoring, it makes a random selection of user from all four
districts of Jaipur Commissionerate and makes phone calls to them to verify if the
senior citizens are being contacted, visited and attended to by the responsible
officers. In addition, they also make a note of problems, if any, and communicate and
supervise its resolution. Any corrections to be made in the database are carried out
by this section. The nodal agency also collects and collates the monthly reports from
all the districts and Police Station and oversees proper functioning at the ground
level.
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Automated Disaster and Emergency Command and Response Monitoring System
Category of the Initiative : Emergency Response
State : Madhya Pradesh
It is web based initiative whereby geospatial technology has been extensively used in
collaborating and partnering of human and equipment resources of all the stakeholders
(Civil Defence Volunteers as community representative, Government Departments,
Home Guards, Madhya Pradesh State Disaster Management Authority (SDERF), Police,
Industries, NGOs, Philanthropic Organizations, Private institutions and individuals).
All 51 districts of the Madhya Pradesh have been notified as civil defence districts, and as
special campaign 5 lakh Civil Defence Volunteers (CDVs) have been identified and are in
the process of geo-tagging. At the state level, State Disaster and Emergency Command
and Response Monitoring System have been established. At the district level Emergency
Operation Centres (EOCs) have been established and functional. 377 Disaster Rescue
Centres have been established on the basis of geospatial distribution of water related
deaths in last five years. Thus, Madhya Pradesh Police has created disaster response
mechanism at the close of likely places of disaster so that we may reach promptly well
within golden hours.
On receipt of information through any channel, disaster may be registered on geospatial
platform. System provides for pushing of nearest resources both human and equipment
on just click of button. There is powerful in-built mechanism to monitor the response
effectively and keeps all the stakeholders informed. It helps in invoking strengths
wherever it is sitting.
The stress is on reducing interface with disasters wherever advance warning or
anticipation is feasible. We may reduce or minimize interface with disaster by activating
evacuation mechanism.
Wherever anticipation is difficult, it provides for activation of nearest available geo-
tagged resources for the resolution of disasters.
Any information about disaster or emergency may be registered through the system on
geospatial platform and nearest resources may in requisite number may be pushed for the
resolution of the situation to conduct the search & rescue operation, first aid, movement of
victims, health centre management, shelter management.
Nearest human and equipment resources may reach fast, well before golden hour thus
enabling the police to save maximum lives.
Wherever possible, interface with disaster may be minimized by getting early warning
and evacuating population and precious properties before onset of disaster or emergency
situation by employing nearest resources on just click of button.
Key Benefits to the Public and the Government
l Facilitate proactive planning.
l Provides effective tool for collaboration and partnership of all the stakeholders.
l Facilitate active partnership of community as first responders in the form of CDVs.
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Automated Disaster and Emergency Command and Response Monitoring System
Category of the Initiative : Emergency Response
State : Madhya Pradesh
It is web based initiative whereby geospatial technology has been extensively used in
collaborating and partnering of human and equipment resources of all the stakeholders
(Civil Defence Volunteers as community representative, Government Departments,
Home Guards, Madhya Pradesh State Disaster Management Authority (SDERF), Police,
Industries, NGOs, Philanthropic Organizations, Private institutions and individuals).
All 51 districts of the Madhya Pradesh have been notified as civil defence districts, and as
special campaign 5 lakh Civil Defence Volunteers (CDVs) have been identified and are in
the process of geo-tagging. At the state level, State Disaster and Emergency Command
and Response Monitoring System have been established. At the district level Emergency
Operation Centres (EOCs) have been established and functional. 377 Disaster Rescue
Centres have been established on the basis of geospatial distribution of water related
deaths in last five years. Thus, Madhya Pradesh Police has created disaster response
mechanism at the close of likely places of disaster so that we may reach promptly well
within golden hours.
On receipt of information through any channel, disaster may be registered on geospatial
platform. System provides for pushing of nearest resources both human and equipment
on just click of button. There is powerful in-built mechanism to monitor the response
effectively and keeps all the stakeholders informed. It helps in invoking strengths
wherever it is sitting.
The stress is on reducing interface with disasters wherever advance warning or
anticipation is feasible. We may reduce or minimize interface with disaster by activating
evacuation mechanism.
Wherever anticipation is difficult, it provides for activation of nearest available geo-
tagged resources for the resolution of disasters.
Any information about disaster or emergency may be registered through the system on
geospatial platform and nearest resources may in requisite number may be pushed for the
resolution of the situation to conduct the search & rescue operation, first aid, movement of
victims, health centre management, shelter management.
Nearest human and equipment resources may reach fast, well before golden hour thus
enabling the police to save maximum lives.
Wherever possible, interface with disaster may be minimized by getting early warning
and evacuating population and precious properties before onset of disaster or emergency
situation by employing nearest resources on just click of button.
Key Benefits to the Public and the Government
l Facilitate proactive planning.
l Provides effective tool for collaboration and partnership of all the stakeholders.
l Facilitate active partnership of community as first responders in the form of CDVs.
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Uttar Pradesh, the fourth-largest state in India, spans across an area of 2,40,948 sq. km.
and supports a population of more than 220 million. Historically, there has been a Dial 100
number in different cities of the UP state to cater to police emergency services. Any call to
this emergency number was routed to a communication officer or dispatcher in that
particular district where the call originated and was handled by the concerned
personnel. The system was implemented in a distributed environment and was working
independently. Thus these Police Emergency Systems have been operational in the form
of distributed district level 'Dial 100' systems till now, where public calls in police
emergency situations are handled by Police Control Rooms established at the District
level.
The current challenges being faced by police forces in the state in providing a coordinated
and centralized emergency response, led to the conceptualization of a centralized and
integrated system to provide better police emergency response and services to the
citizens. This would also lead to the coverage of entire UP state including rural, urban and
remote areas under the UP 100 services. The system would be designed to be scalable in
future.
The current status is that UP 100 has been rolled out in the entire state, across the 75
districts and completed 100 days from launch. Briefly:
l UP 100 services launched in 11 months since the foundation laying ceremony.
l Complete roll out achieved.
l Covering 75 districts, 24*7.
l 3200 vehicles deployed.
l A workforce of 23,000 staff approx.
l Covering rural, urban and remote areas.
l Calls received at IPBX 6.2 lakhs on an average daily
l Communicate Officers (COs) answer 50,000 calls on an average daily
l 8500 events created daily on an average.
l Technologically enabled emergency response.
l Analysis of trends underway.
As UP 100 completed 100 days from launch, it provided assistance in more than 6.32 lakh
cases in the first 100 days:
l UP 100 provided emergency assistance to citizens in 6,32,528 cases in first 100 days
from 19 November 2016 to 27 February 2017. UP 100 has assisted in 1,98,398 cases of
dispute and 47,503 cases of property dispute through quick response and
arbitration. In some cases, quick investigation and action resulted in prevention of
potential and serious communal disputes.
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UP 100 Project – Police Emergency Management System
Category of the Initiative : Emergency Response
State : Uttar Pradesh
l It has helped in creating knowledge networks to get expert support in crisis
situation whenever necessity is felt.
l It helps in saving precious lives and property.
l Last year, the Madhya Pradesh Police saved more than 13,000 lives during flood
disaster and successfully averted disaster on account of breach of three dams (two
in Panna and one in Sheopur) by resorting to timely evacuation thus successfully
averting face off with the disaster.
Procedural, Administrative and Legislative Changes
All the stakeholders have been taken on board for identifying their resources, geo-
tagging them, providing them with requisite training as per their job description, web
based system for registration and verification of the disaster event, activating nearest
human and equipment resources and monitoring of disaster resolution and providing
supplementary resources as per the ground requirement.
Financial Implications
State Disaster and Emergency Command Centre has been created in-house from the
available resources. It is web based and may be extended to rest of the country.
Follow-up Initiatives
l It is web based and may be extended to rest of the country.
l The system is functional on the ground. Few modules are still under the process such
as: Evacuation Plan, Shelter Management Plan and Health centre support plan.
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Uttar Pradesh, the fourth-largest state in India, spans across an area of 2,40,948 sq. km.
and supports a population of more than 220 million. Historically, there has been a Dial 100
number in different cities of the UP state to cater to police emergency services. Any call to
this emergency number was routed to a communication officer or dispatcher in that
particular district where the call originated and was handled by the concerned
personnel. The system was implemented in a distributed environment and was working
independently. Thus these Police Emergency Systems have been operational in the form
of distributed district level 'Dial 100' systems till now, where public calls in police
emergency situations are handled by Police Control Rooms established at the District
level.
The current challenges being faced by police forces in the state in providing a coordinated
and centralized emergency response, led to the conceptualization of a centralized and
integrated system to provide better police emergency response and services to the
citizens. This would also lead to the coverage of entire UP state including rural, urban and
remote areas under the UP 100 services. The system would be designed to be scalable in
future.
The current status is that UP 100 has been rolled out in the entire state, across the 75
districts and completed 100 days from launch. Briefly:
l UP 100 services launched in 11 months since the foundation laying ceremony.
l Complete roll out achieved.
l Covering 75 districts, 24*7.
l 3200 vehicles deployed.
l A workforce of 23,000 staff approx.
l Covering rural, urban and remote areas.
l Calls received at IPBX 6.2 lakhs on an average daily
l Communicate Officers (COs) answer 50,000 calls on an average daily
l 8500 events created daily on an average.
l Technologically enabled emergency response.
l Analysis of trends underway.
As UP 100 completed 100 days from launch, it provided assistance in more than 6.32 lakh
cases in the first 100 days:
l UP 100 provided emergency assistance to citizens in 6,32,528 cases in first 100 days
from 19 November 2016 to 27 February 2017. UP 100 has assisted in 1,98,398 cases of
dispute and 47,503 cases of property dispute through quick response and
arbitration. In some cases, quick investigation and action resulted in prevention of
potential and serious communal disputes.
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UP 100 Project – Police Emergency Management System
Category of the Initiative : Emergency Response
State : Uttar Pradesh
l It has helped in creating knowledge networks to get expert support in crisis
situation whenever necessity is felt.
l It helps in saving precious lives and property.
l Last year, the Madhya Pradesh Police saved more than 13,000 lives during flood
disaster and successfully averted disaster on account of breach of three dams (two
in Panna and one in Sheopur) by resorting to timely evacuation thus successfully
averting face off with the disaster.
Procedural, Administrative and Legislative Changes
All the stakeholders have been taken on board for identifying their resources, geo-
tagging them, providing them with requisite training as per their job description, web
based system for registration and verification of the disaster event, activating nearest
human and equipment resources and monitoring of disaster resolution and providing
supplementary resources as per the ground requirement.
Financial Implications
State Disaster and Emergency Command Centre has been created in-house from the
available resources. It is web based and may be extended to rest of the country.
Follow-up Initiatives
l It is web based and may be extended to rest of the country.
l The system is functional on the ground. Few modules are still under the process such
as: Evacuation Plan, Shelter Management Plan and Health centre support plan.
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l UP 100 empowers citizens: Removal of discretion of police station, electronic
documentation of issues without police intervention; voice recording of all calls,
enabling citizens to upload pictures and videos, ensuring cognizance by local police
station of such uploaded evidences.
l UP 100 has enabled quantification of data generated from 220 million people from
the state. This quantification as highlighted in point 6 of this document will help
understand crimes and ensure prevention by improving police response and
efficiency.
l Citizens can call the 100 number through landline or mobile from any rural or urban
area of the state. Apart from this, citizens can use 7233000100 for SMS, 7570000100
for WhatsApp, www.facebook.com/callup100 for facebook, @up100 for twitter and
[email protected] for email to contact the UP100 centre for any help required.
l Further for all high priority calls, SMS alert sent to all senior officers, SMS to local
police contains caller details and 100% feedback. High priority calls include dacoity,
murder, kidnap, rape, robbery, dowry deaths, communal clashes, bomb related info,
acid attack, complaints against police and election offences.
l UP 100 is cheaper as it costs ~Re 1 / month / citizen.
l Faster response time - Urban: 15 Mins, Rural: 20 Mins.
l Steadier - Consistent response.
Procedural, Administrative and Legislative Changes
The field manpower in all the districts is administratively controlled by the local
administration while operationally controlled by UP 100 Centre, Lucknow. The cohesion
and balance of administrative and operational field manpower working 24x7 to support
the emergency centre has been achieved so far.
Financial Implications
The CAPEX for setting up the project was Rs 462.65 crores and estimated OPEX for 5 years
is Rs 1640 crores.
Follow-up Initiatives
l UP 100 system is designed to close the entire loop of a call, thereby ensuring not only
prompt police action at the first level but cognizance at the local police station level
as well.
l For all crimes committed, UP 100 sends crime reports to all the 1542 police stations of
U.P on a day to day basis to ensure cognizance and ownership of local staff.
However, a more robust mechanism can be adopted so that ownership at local level
is ensured.
l Further, there has been a growing friction between UP 100 police and local thana
police. This shall be addressed in time and calls for a more lateral division of
hierarchy than longitudinal.
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l Immediate assistance was provided in 49,229 cases of accidents. In some cases, the
criminal vehicles were caught in addition to the injured citizens being taken to the
hospital for necessary medical assistance. Information of 1,779 cases of suicide
attempts was attended by the system. UP 100 personnel reached the location of
incidence on all occasions and were able to save lives of 151 people by reaching the
location quickly and taking prompt action.
l It is worth noting that there a large number of domestic violence cases were
received by UP 100. UP 100 took cognizance of 75,968 cases of domestic violence and
18,251 cases of female harassment in the first 100 days. This way, UP 100 has been
successful in winning the confidence of women in the state.
l With the help of citizen information, UP 100 has been successful in seizing many
illicit liquor units and catching people red-handed while gambling. UP 100 has
taken action in 23,271 cases of gambling and 42,278 cases of theft.
l 12,608 cases of nuisance in public spaces after consumption of alcohol were
reported to UP 100 and subsequent action was taken. In many cases, the local public
applauded the prompt action provided by UP 100 personnel. UP 100 provided
assistance at the incident locations in 9,337 cases between 0000 Hours to 2400
Hours on 27 February 2017.
l UP 100 has reached the incident location and arrested of criminals in many high-
priority and critical cases such as dacoity etc. This has resulted in capture of
criminals in addition to prevention of future crimes by the gang members. In many
cases, the criminals have been caught red-handed at the crime location. UP 100
personnel have caught a large number chain snatchers and have been successful in
returning chains, purses and other items to the owners in many cases. The
personnel are also providing invaluable emergency services to the citizens in cases
of road accidents. In many such cases, UP 100 has caught the criminal vehicles
which caused the accident apart from saving the lives of the injured by taking them
to the hospital timely. UP 100 has increased the availability of police services to the
common man.
Key Benefits to the Public and the Government
l Security to citizens: Vehicles patrolling round the clock as per local needs; on
highways at night time; in remote rural areas hitherto uncovered.
l Availability of police for catering to emergencies: Reliability, promptness, women
outsourced communication officer, from anywhere and anytime.
l Democratization of police services: Available to all, irrespective of class, caste or
religion; rural or urban areas.
l Confidentiality: About 90% information about incidents passes on mobile devices to
vehicles directly so that leakage of sensitive info stops.
l Transparency: Recording of all calls by non-police officers, complete automatic
digital trail of all actions at different levels.
l Police accountability: All incidents recorded prior to police intervention, no
minimization possible, police impartiality, check and balance by PRV and police
station.
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l UP 100 empowers citizens: Removal of discretion of police station, electronic
documentation of issues without police intervention; voice recording of all calls,
enabling citizens to upload pictures and videos, ensuring cognizance by local police
station of such uploaded evidences.
l UP 100 has enabled quantification of data generated from 220 million people from
the state. This quantification as highlighted in point 6 of this document will help
understand crimes and ensure prevention by improving police response and
efficiency.
l Citizens can call the 100 number through landline or mobile from any rural or urban
area of the state. Apart from this, citizens can use 7233000100 for SMS, 7570000100
for WhatsApp, www.facebook.com/callup100 for facebook, @up100 for twitter and
[email protected] for email to contact the UP100 centre for any help required.
l Further for all high priority calls, SMS alert sent to all senior officers, SMS to local
police contains caller details and 100% feedback. High priority calls include dacoity,
murder, kidnap, rape, robbery, dowry deaths, communal clashes, bomb related info,
acid attack, complaints against police and election offences.
l UP 100 is cheaper as it costs ~Re 1 / month / citizen.
l Faster response time - Urban: 15 Mins, Rural: 20 Mins.
l Steadier - Consistent response.
Procedural, Administrative and Legislative Changes
The field manpower in all the districts is administratively controlled by the local
administration while operationally controlled by UP 100 Centre, Lucknow. The cohesion
and balance of administrative and operational field manpower working 24x7 to support
the emergency centre has been achieved so far.
Financial Implications
The CAPEX for setting up the project was Rs 462.65 crores and estimated OPEX for 5 years
is Rs 1640 crores.
Follow-up Initiatives
l UP 100 system is designed to close the entire loop of a call, thereby ensuring not only
prompt police action at the first level but cognizance at the local police station level
as well.
l For all crimes committed, UP 100 sends crime reports to all the 1542 police stations of
U.P on a day to day basis to ensure cognizance and ownership of local staff.
However, a more robust mechanism can be adopted so that ownership at local level
is ensured.
l Further, there has been a growing friction between UP 100 police and local thana
police. This shall be addressed in time and calls for a more lateral division of
hierarchy than longitudinal.
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l Immediate assistance was provided in 49,229 cases of accidents. In some cases, the
criminal vehicles were caught in addition to the injured citizens being taken to the
hospital for necessary medical assistance. Information of 1,779 cases of suicide
attempts was attended by the system. UP 100 personnel reached the location of
incidence on all occasions and were able to save lives of 151 people by reaching the
location quickly and taking prompt action.
l It is worth noting that there a large number of domestic violence cases were
received by UP 100. UP 100 took cognizance of 75,968 cases of domestic violence and
18,251 cases of female harassment in the first 100 days. This way, UP 100 has been
successful in winning the confidence of women in the state.
l With the help of citizen information, UP 100 has been successful in seizing many
illicit liquor units and catching people red-handed while gambling. UP 100 has
taken action in 23,271 cases of gambling and 42,278 cases of theft.
l 12,608 cases of nuisance in public spaces after consumption of alcohol were
reported to UP 100 and subsequent action was taken. In many cases, the local public
applauded the prompt action provided by UP 100 personnel. UP 100 provided
assistance at the incident locations in 9,337 cases between 0000 Hours to 2400
Hours on 27 February 2017.
l UP 100 has reached the incident location and arrested of criminals in many high-
priority and critical cases such as dacoity etc. This has resulted in capture of
criminals in addition to prevention of future crimes by the gang members. In many
cases, the criminals have been caught red-handed at the crime location. UP 100
personnel have caught a large number chain snatchers and have been successful in
returning chains, purses and other items to the owners in many cases. The
personnel are also providing invaluable emergency services to the citizens in cases
of road accidents. In many such cases, UP 100 has caught the criminal vehicles
which caused the accident apart from saving the lives of the injured by taking them
to the hospital timely. UP 100 has increased the availability of police services to the
common man.
Key Benefits to the Public and the Government
l Security to citizens: Vehicles patrolling round the clock as per local needs; on
highways at night time; in remote rural areas hitherto uncovered.
l Availability of police for catering to emergencies: Reliability, promptness, women
outsourced communication officer, from anywhere and anytime.
l Democratization of police services: Available to all, irrespective of class, caste or
religion; rural or urban areas.
l Confidentiality: About 90% information about incidents passes on mobile devices to
vehicles directly so that leakage of sensitive info stops.
l Transparency: Recording of all calls by non-police officers, complete automatic
digital trail of all actions at different levels.
l Police accountability: All incidents recorded prior to police intervention, no
minimization possible, police impartiality, check and balance by PRV and police
station.
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State Police Emergency Response System – Dial 100
Category of the Initiative : Emergency Response
State : Madhya Pradesh
Under this project Madhya Pradesh Police had set up State-level centralised Dial 100
control room cum command centre in Bhopal and has deployed 1000 First Response
Vehicles all over Madhya Pradesh for police related emergencies and other services to
help people in distress. The call centre of 110 seats is equipped with latest technological
tools like CTI, CAD, GPS, GIS, Voice logger, EMS etc.
Prior to this project there was no organised first response system, there was no
institutionalised mechanism to provide quick and effective response to person in
emergency, there was no adequate PCRs, monitoring was conventional, there was no ICT
support, SOPs & KPIs, no GIS support for decision making and no system of feedback and
record keeping for performance audit was there.
Now, each First Response Vehicle is equipped with GPS, MDT, Wireless System, PA
system and many more. Two police per vehicle are deployed in each shift from concerned
police station. Around 7000 police personnel are deputed dedicated for this service.
As soon as any person in distress requiring police assistance makes a call on '100' number,
it is received at the centre by well trained staff who take necessary incident and location
details. Computer systems validate same on the basis of CLI database, GIS MAP, Vehicle
database and other information available in public domain. Trained dispatchers
immediately dispatch nearest vehicle to attend the emergency and provide necessary
assistance to victim. Each vehicle is monitored and tracked through the GPS based AVLS
equipment fitted in the vehicle.
Each call and each activity is recorded on center's voice logger and web portal of
activities. Once, first response staff reaches the destination, it takes necessary action
including taking down FIR on the spot as per 'Standard Operating Procedure'.
Key Benefits to the Public and the Government
l It has developed a confidence across state and police officers that a centralised
police emergency response system can be created and operated successfully.
l People are no more hesitant to seek police help and report the incident.
l Immediate relief is provided to poorest of poor and weakest of weak persons through
single toll free number.
l Complaints of not taking call on 100 number in PCR, or talking rudely or not
responding properly or not reaching on the spot or reaching late are eliminated.
l Technology has brought transparency and accountability in policing.
l Complaints of not lodging FIR, delay in writing, and keeping complaint waiting at
police station has been addressed.
l Complaint of misbehaving, indifference, manipulation of records, false reporting /
afterthought etc. have been reduced drastically due to time stamped real-time
record keeping.
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l Most of the victims / injured / witness need not required to go to police station.
l After deployment of web portal and SMS based information system, real time
information of important incidents of whole state is available to all police officers.
l Feedback and audit by external agency have improved the performance of the
system.
l An efficient police and security system has enhanced the confidence of people in
democratic system of the nation and delivery capability of the State.
l Increase in presence and visibility of police due to night and day patrolling of Dial
100 FRVs.
l In various cases police reaches the spot immediately thus crime escalations and
situation worsening has minimised.
l Since, its implementation more than 19 lakh persons have been benefitted, more
than 150 new born abandoned by their parents too have been saved. Crime has
come down by 17% in one year.
Procedural, Administrative and Legislative Changes
l District base police emergency number 100 has been made state level emergency
number.
l Police response in the form of First Response Vehicles is now monitored centrally.
Financial Implications
The project was implemented at a cost of Rs 632.94 crores.
Follow-up Initiatives
Now augmentation of response mechanism in the form of 500 FRVs, 200 motor cycles,
body worn cameras, CCTVs and DR centre is proposed.
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State Police Emergency Response System – Dial 100
Category of the Initiative : Emergency Response
State : Madhya Pradesh
Under this project Madhya Pradesh Police had set up State-level centralised Dial 100
control room cum command centre in Bhopal and has deployed 1000 First Response
Vehicles all over Madhya Pradesh for police related emergencies and other services to
help people in distress. The call centre of 110 seats is equipped with latest technological
tools like CTI, CAD, GPS, GIS, Voice logger, EMS etc.
Prior to this project there was no organised first response system, there was no
institutionalised mechanism to provide quick and effective response to person in
emergency, there was no adequate PCRs, monitoring was conventional, there was no ICT
support, SOPs & KPIs, no GIS support for decision making and no system of feedback and
record keeping for performance audit was there.
Now, each First Response Vehicle is equipped with GPS, MDT, Wireless System, PA
system and many more. Two police per vehicle are deployed in each shift from concerned
police station. Around 7000 police personnel are deputed dedicated for this service.
As soon as any person in distress requiring police assistance makes a call on '100' number,
it is received at the centre by well trained staff who take necessary incident and location
details. Computer systems validate same on the basis of CLI database, GIS MAP, Vehicle
database and other information available in public domain. Trained dispatchers
immediately dispatch nearest vehicle to attend the emergency and provide necessary
assistance to victim. Each vehicle is monitored and tracked through the GPS based AVLS
equipment fitted in the vehicle.
Each call and each activity is recorded on center's voice logger and web portal of
activities. Once, first response staff reaches the destination, it takes necessary action
including taking down FIR on the spot as per 'Standard Operating Procedure'.
Key Benefits to the Public and the Government
l It has developed a confidence across state and police officers that a centralised
police emergency response system can be created and operated successfully.
l People are no more hesitant to seek police help and report the incident.
l Immediate relief is provided to poorest of poor and weakest of weak persons through
single toll free number.
l Complaints of not taking call on 100 number in PCR, or talking rudely or not
responding properly or not reaching on the spot or reaching late are eliminated.
l Technology has brought transparency and accountability in policing.
l Complaints of not lodging FIR, delay in writing, and keeping complaint waiting at
police station has been addressed.
l Complaint of misbehaving, indifference, manipulation of records, false reporting /
afterthought etc. have been reduced drastically due to time stamped real-time
record keeping.
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l Most of the victims / injured / witness need not required to go to police station.
l After deployment of web portal and SMS based information system, real time
information of important incidents of whole state is available to all police officers.
l Feedback and audit by external agency have improved the performance of the
system.
l An efficient police and security system has enhanced the confidence of people in
democratic system of the nation and delivery capability of the State.
l Increase in presence and visibility of police due to night and day patrolling of Dial
100 FRVs.
l In various cases police reaches the spot immediately thus crime escalations and
situation worsening has minimised.
l Since, its implementation more than 19 lakh persons have been benefitted, more
than 150 new born abandoned by their parents too have been saved. Crime has
come down by 17% in one year.
Procedural, Administrative and Legislative Changes
l District base police emergency number 100 has been made state level emergency
number.
l Police response in the form of First Response Vehicles is now monitored centrally.
Financial Implications
The project was implemented at a cost of Rs 632.94 crores.
Follow-up Initiatives
Now augmentation of response mechanism in the form of 500 FRVs, 200 motor cycles,
body worn cameras, CCTVs and DR centre is proposed.
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Human Trafficking & Child Safety
Category of the Initiative : Human Trafficking
State : Madhya Pradesh
Immoral trafficking is one of the biggest problems of Mandsor, Ratlam, and Neemuch
district. A particular community of Madhya Pradesh is involved in it and through
intelligence inputs; the Madhya Pradesh Police found that this community is also involved
in Human Trafficking. The Police rescued hundreds of minor girls from their deras (camps).
Rescued girls were not only from India but they were kidnapped from Nepal and
Bangladesh also.
Objective of the mission was to verify intelligence input of human trafficking with various
techniques, to identify minor victims, to rescue them, to lodge FIR, to identify culprits
involved in human trafficking, to arrest culprits from the different parts of India and to put
them behind the bar. The major problem was where and how to rehabilitate rescued
minors. Without having budget roof for them was a big issue. Food, clothing, medicine,
education were equally big issues. Following steps were taken by the Madhya Pradesh
Police:
l Identified the areas where immoral trafficking was being carried out openly in the
name of tradition.
l A massive survey of such hamlets was carried out with the involvement of so many
NGOs, villagers and governmental organizations.
l One Anti Human Trafficking Unit (AHTU) was established in the districts.
Key Benefit to the Public and the Government
l The AHTU rescued more than 100 minor girls from trafficker gangs.
l The Anti Human Trafficking Team rehabilitated maximum rescued girls. 40% of
them were handed to their biological parents after DNA examination.
l Remaining rescued girls were provided shelter in APNA GHAR.
l With the help of various private schools i.e. - Sant Thomas, DPS, Saraswati Shishu
Mandir, Vatsalya Public School and many others, they are getting free but best
education. After many years, in a review, the police found that the girls scored more
than 80% marks in standard schools.
l Best part of the operation was that team got success to returning smile on the faces
of the parents who lost their child.
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Human Trafficking & Child Safety
Category of the Initiative : Human Trafficking
State : Madhya Pradesh
Immoral trafficking is one of the biggest problems of Mandsor, Ratlam, and Neemuch
district. A particular community of Madhya Pradesh is involved in it and through
intelligence inputs; the Madhya Pradesh Police found that this community is also involved
in Human Trafficking. The Police rescued hundreds of minor girls from their deras (camps).
Rescued girls were not only from India but they were kidnapped from Nepal and
Bangladesh also.
Objective of the mission was to verify intelligence input of human trafficking with various
techniques, to identify minor victims, to rescue them, to lodge FIR, to identify culprits
involved in human trafficking, to arrest culprits from the different parts of India and to put
them behind the bar. The major problem was where and how to rehabilitate rescued
minors. Without having budget roof for them was a big issue. Food, clothing, medicine,
education were equally big issues. Following steps were taken by the Madhya Pradesh
Police:
l Identified the areas where immoral trafficking was being carried out openly in the
name of tradition.
l A massive survey of such hamlets was carried out with the involvement of so many
NGOs, villagers and governmental organizations.
l One Anti Human Trafficking Unit (AHTU) was established in the districts.
Key Benefit to the Public and the Government
l The AHTU rescued more than 100 minor girls from trafficker gangs.
l The Anti Human Trafficking Team rehabilitated maximum rescued girls. 40% of
them were handed to their biological parents after DNA examination.
l Remaining rescued girls were provided shelter in APNA GHAR.
l With the help of various private schools i.e. - Sant Thomas, DPS, Saraswati Shishu
Mandir, Vatsalya Public School and many others, they are getting free but best
education. After many years, in a review, the police found that the girls scored more
than 80% marks in standard schools.
l Best part of the operation was that team got success to returning smile on the faces
of the parents who lost their child.
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“Kem Chho? Kachchh”
Category of the Initiative : Intelligence Collection
State : Gujarat
This public oriented interaction (Public Contact) program has been introduced by the
West Kachchh District Police by taking into consideration the geographical location of the
district (adjacent to the International India-Pakistan border) and the history of smuggling
of explosives, weapons, gold, silver etc. across the border. This program was first
conducted at Mahadev Naka near Hamirsar Lake at Bhuj which is the central place of the
district.
As a part of this program, the district police officers and the police personnel establish
good rapport with the citizens and try to get information regarding the problems
concerned with the functioning of the district police, the representation related to the
other Government departments and the anti-national / anti-social activities observed by
these citizens in their residential / working areas.
As a part of this program:
l The district police officers and other police personnel meet the citizens who go for
the morning walk from 6.00 a.m. to 8.00 a.m. Normally, during this time, police
presence in the field is sparse because the police officials of the night round duty
have already reached home and the officials, whose duty hours will start from 8.00
a.m., have not reached their workplace.
l Similarly, the district police officials meet the citizens who, after becoming free from
their daily job / service / business activities, come out from their homes in large
numbers and relax together near the entry gate of their residential societies / streets,
during 8.00 p.m. to 11.00 p.m. again, this is the time period during which police
presence in the field is sparse because the day duty police officials are reaching
home after 'roll call' ( daily briefing and debriefing session at workplace ) and the
officials, whose duty hours will start from 11.00 p.m., have not reached their
workplace.
l Sometimes, on the invitation of the local inhabitants, the district police organize a
program in a particular village / town.
Key Benefits to the Public and the Government
l Increase in number of inputs on anti-social and anti-national activities conveyed to
the Police officers / police personnel.
l Decrease in the number of crimes e.g. murder, attempt to murder, robbery, house
breaking, thefts including motor cycle thefts.
l Increase in the number of seizure cases of FICN (Fake Indian Currency Notes).
l Increase in credibility of inputs to the police about anti-social and anti-national
activities.
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“Kem Chho? Kachchh”
Category of the Initiative : Intelligence Collection
State : Gujarat
This public oriented interaction (Public Contact) program has been introduced by the
West Kachchh District Police by taking into consideration the geographical location of the
district (adjacent to the International India-Pakistan border) and the history of smuggling
of explosives, weapons, gold, silver etc. across the border. This program was first
conducted at Mahadev Naka near Hamirsar Lake at Bhuj which is the central place of the
district.
As a part of this program, the district police officers and the police personnel establish
good rapport with the citizens and try to get information regarding the problems
concerned with the functioning of the district police, the representation related to the
other Government departments and the anti-national / anti-social activities observed by
these citizens in their residential / working areas.
As a part of this program:
l The district police officers and other police personnel meet the citizens who go for
the morning walk from 6.00 a.m. to 8.00 a.m. Normally, during this time, police
presence in the field is sparse because the police officials of the night round duty
have already reached home and the officials, whose duty hours will start from 8.00
a.m., have not reached their workplace.
l Similarly, the district police officials meet the citizens who, after becoming free from
their daily job / service / business activities, come out from their homes in large
numbers and relax together near the entry gate of their residential societies / streets,
during 8.00 p.m. to 11.00 p.m. again, this is the time period during which police
presence in the field is sparse because the day duty police officials are reaching
home after 'roll call' ( daily briefing and debriefing session at workplace ) and the
officials, whose duty hours will start from 11.00 p.m., have not reached their
workplace.
l Sometimes, on the invitation of the local inhabitants, the district police organize a
program in a particular village / town.
Key Benefits to the Public and the Government
l Increase in number of inputs on anti-social and anti-national activities conveyed to
the Police officers / police personnel.
l Decrease in the number of crimes e.g. murder, attempt to murder, robbery, house
breaking, thefts including motor cycle thefts.
l Increase in the number of seizure cases of FICN (Fake Indian Currency Notes).
l Increase in credibility of inputs to the police about anti-social and anti-national
activities.
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l Substantial improvement in the image of the Police Department among the citizens
of the district.
l Increase in the confidence of the citizens of this border district in the system.
Procedural, Administrative and Legislative Changes
l Planning with the lowest cost as no money is wasted on stage, chairs, banners,
mandap etc.
l All the participants (the police officials, the government officials from other
departments and the citizens) sit together in a circular shape on the floor.
l Welcome with bouquets is dispensed, only brief welcome speech is allowed.
l Customary appreciation of the good work done by the police and other government
officials is avoided to focus on the objective of the get together which is 100 %
concentration on representations of the citizens ( if any) as well as the information
provided regarding the anti-national / anti-social activities observed by these
citizens in their residential / working areas.
Financial Implications
The program is implemented with the lowest cost and hardly Rs. 500 to 1000 is spent for
light snacks only.
Follow-up Initiatives
As the number and credibility of inputs on anti-social and anti-national activities have
increased, the implementation of this initiative has inspired the District Police to
strengthen the intelligence network as well as to establish Social Media Observation
Centre (SMOC).
The District Police has started one new initiative "Satya Shu Chhe? Jano" (know what is
truth) by which the district police has established a credible contact with more than 5000
citizens of the district through 'WhatsApp`, a versatile mobile application. Any citizen,
who does not want to convey information about anti - social / anti - national activities from
an open platform during the program, can convey through the medium of this new
initiative.
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l Substantial improvement in the image of the Police Department among the citizens
of the district.
l Increase in the confidence of the citizens of this border district in the system.
Procedural, Administrative and Legislative Changes
l Planning with the lowest cost as no money is wasted on stage, chairs, banners,
mandap etc.
l All the participants (the police officials, the government officials from other
departments and the citizens) sit together in a circular shape on the floor.
l Welcome with bouquets is dispensed, only brief welcome speech is allowed.
l Customary appreciation of the good work done by the police and other government
officials is avoided to focus on the objective of the get together which is 100 %
concentration on representations of the citizens ( if any) as well as the information
provided regarding the anti-national / anti-social activities observed by these
citizens in their residential / working areas.
Financial Implications
The program is implemented with the lowest cost and hardly Rs. 500 to 1000 is spent for
light snacks only.
Follow-up Initiatives
As the number and credibility of inputs on anti-social and anti-national activities have
increased, the implementation of this initiative has inspired the District Police to
strengthen the intelligence network as well as to establish Social Media Observation
Centre (SMOC).
The District Police has started one new initiative "Satya Shu Chhe? Jano" (know what is
truth) by which the district police has established a credible contact with more than 5000
citizens of the district through 'WhatsApp`, a versatile mobile application. Any citizen,
who does not want to convey information about anti - social / anti - national activities from
an open platform during the program, can convey through the medium of this new
initiative.
A WA R D S 2 0 1 7FICCI
79
Marine Home Guards Programme
Category of the Initiative : Maritime Security
State : Tamil Nadu
The Coastal Security Group (CSG), part of Tamil Nadu Police, had enlisted around 500 local
fishermen in the role of home guards to aid in patrolling activities on the sea. These men
were trained in drill and discipline and handling of arms to protect the sea coasts. They
work in co-ordination with the Marine Police. The CSG's primary brief involves monitoring
the coast to prevent espionage, terrorist infiltration and smuggling activities. But the force
has already surpassed these mandates and turned into an effective interventional and
rescue force.
So far 363 Home Guards were selected, trained and deployed in 13 coastal districts of
Tamil Nadu. This scheme has opened up employment opportunities to young fishermen.
This scheme has also brought the fishermen community closer to police. This has also
improved seaward defence of our coast.
Key Benefits to the Public and the Government
l Effective sea patrolling by fishermen in uniform.
l The intelligence gathering is easy.
l The fishermen in uniform can identify the other fishermen easily and hence a
suspect.
l They are helpful for life saving situation especially as rescue swimmers.
l Fishermen can take up sailing on a rough sea.
Procedural, Administrative and Legislative Changes
An order was issued by the DGP / Director of Civil Defence and CMT. Gen. Home Guards to
the Commissioner of Police, Chennai via Memorandum Rc. No. A1 / 04166 / HG&CD / 2013
dated 201.01.2014 regarding deployment of Home Guards in Coastal Areas or beat duties
and other CSG duties.
Financial Implications
Rs.150 / Per Home Guard / per day. The total cost involved is Rs. 1,96,02,000/- (Rupees one
crore, ninety six lakhs and two thousand only) per annum.
Follow-up Initiatives
The Government of India is planning to extend this scheme all over India.
A WA R D S 2 0 1 7FICCI
79
Marine Home Guards Programme
Category of the Initiative : Maritime Security
State : Tamil Nadu
The Coastal Security Group (CSG), part of Tamil Nadu Police, had enlisted around 500 local
fishermen in the role of home guards to aid in patrolling activities on the sea. These men
were trained in drill and discipline and handling of arms to protect the sea coasts. They
work in co-ordination with the Marine Police. The CSG's primary brief involves monitoring
the coast to prevent espionage, terrorist infiltration and smuggling activities. But the force
has already surpassed these mandates and turned into an effective interventional and
rescue force.
So far 363 Home Guards were selected, trained and deployed in 13 coastal districts of
Tamil Nadu. This scheme has opened up employment opportunities to young fishermen.
This scheme has also brought the fishermen community closer to police. This has also
improved seaward defence of our coast.
Key Benefits to the Public and the Government
l Effective sea patrolling by fishermen in uniform.
l The intelligence gathering is easy.
l The fishermen in uniform can identify the other fishermen easily and hence a
suspect.
l They are helpful for life saving situation especially as rescue swimmers.
l Fishermen can take up sailing on a rough sea.
Procedural, Administrative and Legislative Changes
An order was issued by the DGP / Director of Civil Defence and CMT. Gen. Home Guards to
the Commissioner of Police, Chennai via Memorandum Rc. No. A1 / 04166 / HG&CD / 2013
dated 201.01.2014 regarding deployment of Home Guards in Coastal Areas or beat duties
and other CSG duties.
Financial Implications
Rs.150 / Per Home Guard / per day. The total cost involved is Rs. 1,96,02,000/- (Rupees one
crore, ninety six lakhs and two thousand only) per annum.
Follow-up Initiatives
The Government of India is planning to extend this scheme all over India.
A WA R D S 2 0 1 7FICCI
83
Uttarakhand City Patrol
Category of the Initiative : Road Safety & Traffic Management
State : Uttarakhand
Uttarakhand Police has envisioned and created a specialized force of 60 police officers. On
1st April, 2014, the City Patrol Unit (CPU) was launched as a pilot project in Dehradun with
the aim of preventing road-related crimes and its fallouts as well as bringing down the
incidents of violation of traffic rules. Its success in the capital city led to the project being
replicated in Haridwar (2014), Haldwani (District Nainital 2015), Rudrapur (District
Udham Singh Nagar) and now Roorkee (District Haridwar).
The idea behind the creation of this force was to efficiently utilize the manpower that goes
into managing traffic and related issues and simultaneously focus on offenders. Another
thought which underlay the creation of this force was the fact that there was a
tremendous increase in the number of vehicles on the road and the number of police
stations as well as the sanctioned strength of traffic policemen had not increased in years.
The worsening traffic congestion and deteriorating road safety conditions have steadily
led to an uptick in travel time as well as accidents.
Most of these accidents occurred due to negligence of drivers, over speeding, and
violation of traffic rules on the narrow roads of the state. Hence it was felt that a well-
trained, well-equipped, responsive and techno-savvy force was required to manage
traffic-related issues, a force that would not be accused of misconduct and instead strives
to improve relations with the community so as to leave an indelible imprint on traffic in the
capital city.
The CPU's overall mandate is to provide protection to the citizens; prevent the occurrence
of street crimes through preventive patrol; respond rapidly to all requests for emergency
law enforcement service; reduce traffic congestion and accident hazards through
systematic enforcement of traffic laws and ordinances; respond to motor vehicle
accidents; aid victims of accidents; and improve law enforcement / community relations
by increasing the quality and quantity of contacts between citizens and law enforcement.
The CPU's modus operandi - laying down a Standard Operating Procedure:
l The Unit's movements are logged with the control room and whenever a chase starts
in case of any violation or street crime, it is mandatory for the officer to inform the
control room about the vehicle being chased, its number, make, colour and
description of driver / rider and the direction in which it is headed. If the vehicle has a
local registration number, the officer needs to ensure that the vehicle number plate
is recorded and then stops the chase; a notice under Section 133 of the Motor
Vehicles Act is subsequently sent through the CO office to the violator. If the driver
misbehaves and causes hindrance, it is notified to the control room which sends
additional support; depending on the gravity of the situation, pepper spray can be
used.
l The unit also serves as first responder in the event of traffic accidents. Upon arrival
at an accident scene, officers first park the vehicle so as to not to disturb the scene
and allow movement of traffic. These administer first aid and inform the control room
A WA R D S 2 0 1 7FICCI
83
Uttarakhand City Patrol
Category of the Initiative : Road Safety & Traffic Management
State : Uttarakhand
Uttarakhand Police has envisioned and created a specialized force of 60 police officers. On
1st April, 2014, the City Patrol Unit (CPU) was launched as a pilot project in Dehradun with
the aim of preventing road-related crimes and its fallouts as well as bringing down the
incidents of violation of traffic rules. Its success in the capital city led to the project being
replicated in Haridwar (2014), Haldwani (District Nainital 2015), Rudrapur (District
Udham Singh Nagar) and now Roorkee (District Haridwar).
The idea behind the creation of this force was to efficiently utilize the manpower that goes
into managing traffic and related issues and simultaneously focus on offenders. Another
thought which underlay the creation of this force was the fact that there was a
tremendous increase in the number of vehicles on the road and the number of police
stations as well as the sanctioned strength of traffic policemen had not increased in years.
The worsening traffic congestion and deteriorating road safety conditions have steadily
led to an uptick in travel time as well as accidents.
Most of these accidents occurred due to negligence of drivers, over speeding, and
violation of traffic rules on the narrow roads of the state. Hence it was felt that a well-
trained, well-equipped, responsive and techno-savvy force was required to manage
traffic-related issues, a force that would not be accused of misconduct and instead strives
to improve relations with the community so as to leave an indelible imprint on traffic in the
capital city.
The CPU's overall mandate is to provide protection to the citizens; prevent the occurrence
of street crimes through preventive patrol; respond rapidly to all requests for emergency
law enforcement service; reduce traffic congestion and accident hazards through
systematic enforcement of traffic laws and ordinances; respond to motor vehicle
accidents; aid victims of accidents; and improve law enforcement / community relations
by increasing the quality and quantity of contacts between citizens and law enforcement.
The CPU's modus operandi - laying down a Standard Operating Procedure:
l The Unit's movements are logged with the control room and whenever a chase starts
in case of any violation or street crime, it is mandatory for the officer to inform the
control room about the vehicle being chased, its number, make, colour and
description of driver / rider and the direction in which it is headed. If the vehicle has a
local registration number, the officer needs to ensure that the vehicle number plate
is recorded and then stops the chase; a notice under Section 133 of the Motor
Vehicles Act is subsequently sent through the CO office to the violator. If the driver
misbehaves and causes hindrance, it is notified to the control room which sends
additional support; depending on the gravity of the situation, pepper spray can be
used.
l The unit also serves as first responder in the event of traffic accidents. Upon arrival
at an accident scene, officers first park the vehicle so as to not to disturb the scene
and allow movement of traffic. These administer first aid and inform the control room
A WA R D S 2 0 1 7FICCI
85
work in and simultaneously motivated the unit to work "right", thereby improving its
credibility in the eyes of the community.
Key Benefits to the Public and the Government
l Two years after the CPU was piloted in Dehradun, its impact on Dehradun streets is
palpable. The roads are distinctly safer, both traffic-wise and crime-wise. Apart from
bringing down the number of traffic violations, the CPU has effectively curbed chain-
snatching, vehicle theft, vehicle robbery and eve-teasing. Chain-snatching cases
declined by 35% in Dehradun for the period from 1st April, 2014 to 31st December,
2015; vehicle theft cases saw a drop of 9%; vehicle robbery dropped by 66%; and eve-
teasing cases witnessed a drop of as much as 20% as compared to the corresponding
period in the previous year. Vehicle theft dropped by 54% in Haldwani for the period
1st June, 2014 to 31st December, 2015.
l It is also noticed that where the number of road accidents are increasing day-to-day
in the State, the areas deployed with CPU registered decline in road accident cases.
Road accident cases declined by 31% in Haridwar for the period from 1st September,
2014 to 31st December, 2015; and in Dehradun accident cases declined by 35% in
Dehradun for the period from 1st April, 2014 to 31st December, 2015
l In the year 2014-2016 CPU have done 615376 challans against various offender of
motor vehicle including without helmet, using mobile while driving, red light
jumping triple riding, use of alcohol while driving etc. offences under M.V.Act . A
large amount of INR 6,13,95,000 collected by CPU from violators / offender of Motor
Vehicle Act as well as Motor Vehicle Rules.
Procedural, Administrative and Legislative Changes
l No administrative changes had been done to create CPU. Director General of Police
takes all decision of CPU. A Superintendent of Police rank officer has been appointed
as a Nodal Officer of Uttarakhand City Patrol in Police Head Quarter. Nodal Officer
monitors work of all units, deployment, transfer and appointment of personnel. At
district level CPU Dehradun unit works under supervision of SP Traffic, Dehardun
and CPU Haldwani, Haridwar, Roorkee and Rudrapur units work under supervision
of concerning Additional S.P. as District Nodal Officers. It has separate control room
which takes care of all the duties of patrol unit.
l The rollout process began with candidates with the right qualifications being called
for the interview. The ones selected were subsequently put through a training
program of 90 days. It included training in soft skills, familiarization with the
stipulations of the Motor Vehicles Act, IPC, Cr.P.C, the Central and State Motor
Vehicle Rules, arrest procedures and court guidelines on arrests. The trainees were
also taught how to handle weapons, wield the baton and use pepper spray if things
aggravated beyond a point.
l A wide array of technological aids and domain specialists were marshalled:
simulators for riding a bike before graduating to Royal Enfield bullet, professional
photographers for the finer nuances of photography and recording, experts from the
Synergy and Max hospitals for first aid training, psychologists for soft skills, and
legal experts. Technology being a critical resource, trainees were imparted
A WA R D S 2 0 1 7FICCI
84
to flash important details regarding the accident. The first officer on the scene
appraises the local station in-charge through the control room of the situation and
people from the local police station takes charge of the situation and decide the
future course of action.
l The vantage position these enforcement officers are in to offer assistance and first
aid during the 'golden hour' - much before the 108 ambulance service arrives at the
scene - has not only enabled many lives to be saved but often prompted victims to
cooperate enthusiastically with the police and help in investigation as well as
prosecution.
l Since it is the duty of each officer to carry out arrests, procedures have been laid out
to minimize the opportunity for an escape. By adhering to the procedures, an officer
reduces the potential for injury to the suspect, himself / herself and citizens. Any
person arrested is told by the officer of the officer's status, the reasons for an arrest
and are advised of his / her rights. If the CPU arrests a person, it tells him / her that
"they have the right to remain silent and whatever they say can go against them, and
they can call their lawyers for legal help" at the police station to which they are being
taken. An officer making a lawful arrest has the right to use whatever minimum force
is necessary to accomplish the arrest.
l All persons taken into custody are searched. This includes a full and careful pat-
down of the suspect for weapons, contraband and evidence of the crime for which
the arrest is made. The search also includes the area within the suspect's immediate
reach at the time of arrest. Guidelines have also been issued about the method to be
used while handcuffing along with the restrictions: The hands shall be handcuffed to
the rear of the suspect with the palms facing outward; whenever practical, the
handcuffs will be looped through the suspect's belt; they will be locked with
keyholes facing upward; and once applied, they should be checked for fit by pulling
or pushing on the handcuff jaw. Minute details such as the transporting of those
arrested, the impounded vehicle, frisking and checking of suspicious persons and
inspections of vehicles have also been mentioned in the Standard Operating
Procedure (SOP).
l The SOP also lays down basic rules of safe vehicle operation for routine patrolling
and pursuits. The day-to-day condition of the vehicle is to be checked for safe
operation, with the final responsibility resting on the officer operating the vehicle. A
check list has been laid down for inspecting the vehicle prior to use. Similarly,
reasons for initiating the pursuit, responsibilities of the rider, that of the pillion rider,
control room and the procedure for discontinuation of pursuit have been outlined.
l In fact, the control room has been set up in such a manner as to afford ample office
space besides ensuring that the record room and communication room are safe and
secure. Restrooms have been provided for both male and female constables keeping
in mind basic amenities such as toilets and cupboards with coolers, TV and filtered
drinking water as well.
l The unit functions on the basis of clearly documented, step-by-step procedures to
bring about consistency in the tasks performed by them, thus greatly reducing the
chance of committing error. The SOP has provided officers a safe environment to
A WA R D S 2 0 1 7FICCI
85
work in and simultaneously motivated the unit to work "right", thereby improving its
credibility in the eyes of the community.
Key Benefits to the Public and the Government
l Two years after the CPU was piloted in Dehradun, its impact on Dehradun streets is
palpable. The roads are distinctly safer, both traffic-wise and crime-wise. Apart from
bringing down the number of traffic violations, the CPU has effectively curbed chain-
snatching, vehicle theft, vehicle robbery and eve-teasing. Chain-snatching cases
declined by 35% in Dehradun for the period from 1st April, 2014 to 31st December,
2015; vehicle theft cases saw a drop of 9%; vehicle robbery dropped by 66%; and eve-
teasing cases witnessed a drop of as much as 20% as compared to the corresponding
period in the previous year. Vehicle theft dropped by 54% in Haldwani for the period
1st June, 2014 to 31st December, 2015.
l It is also noticed that where the number of road accidents are increasing day-to-day
in the State, the areas deployed with CPU registered decline in road accident cases.
Road accident cases declined by 31% in Haridwar for the period from 1st September,
2014 to 31st December, 2015; and in Dehradun accident cases declined by 35% in
Dehradun for the period from 1st April, 2014 to 31st December, 2015
l In the year 2014-2016 CPU have done 615376 challans against various offender of
motor vehicle including without helmet, using mobile while driving, red light
jumping triple riding, use of alcohol while driving etc. offences under M.V.Act . A
large amount of INR 6,13,95,000 collected by CPU from violators / offender of Motor
Vehicle Act as well as Motor Vehicle Rules.
Procedural, Administrative and Legislative Changes
l No administrative changes had been done to create CPU. Director General of Police
takes all decision of CPU. A Superintendent of Police rank officer has been appointed
as a Nodal Officer of Uttarakhand City Patrol in Police Head Quarter. Nodal Officer
monitors work of all units, deployment, transfer and appointment of personnel. At
district level CPU Dehradun unit works under supervision of SP Traffic, Dehardun
and CPU Haldwani, Haridwar, Roorkee and Rudrapur units work under supervision
of concerning Additional S.P. as District Nodal Officers. It has separate control room
which takes care of all the duties of patrol unit.
l The rollout process began with candidates with the right qualifications being called
for the interview. The ones selected were subsequently put through a training
program of 90 days. It included training in soft skills, familiarization with the
stipulations of the Motor Vehicles Act, IPC, Cr.P.C, the Central and State Motor
Vehicle Rules, arrest procedures and court guidelines on arrests. The trainees were
also taught how to handle weapons, wield the baton and use pepper spray if things
aggravated beyond a point.
l A wide array of technological aids and domain specialists were marshalled:
simulators for riding a bike before graduating to Royal Enfield bullet, professional
photographers for the finer nuances of photography and recording, experts from the
Synergy and Max hospitals for first aid training, psychologists for soft skills, and
legal experts. Technology being a critical resource, trainees were imparted
A WA R D S 2 0 1 7FICCI
84
to flash important details regarding the accident. The first officer on the scene
appraises the local station in-charge through the control room of the situation and
people from the local police station takes charge of the situation and decide the
future course of action.
l The vantage position these enforcement officers are in to offer assistance and first
aid during the 'golden hour' - much before the 108 ambulance service arrives at the
scene - has not only enabled many lives to be saved but often prompted victims to
cooperate enthusiastically with the police and help in investigation as well as
prosecution.
l Since it is the duty of each officer to carry out arrests, procedures have been laid out
to minimize the opportunity for an escape. By adhering to the procedures, an officer
reduces the potential for injury to the suspect, himself / herself and citizens. Any
person arrested is told by the officer of the officer's status, the reasons for an arrest
and are advised of his / her rights. If the CPU arrests a person, it tells him / her that
"they have the right to remain silent and whatever they say can go against them, and
they can call their lawyers for legal help" at the police station to which they are being
taken. An officer making a lawful arrest has the right to use whatever minimum force
is necessary to accomplish the arrest.
l All persons taken into custody are searched. This includes a full and careful pat-
down of the suspect for weapons, contraband and evidence of the crime for which
the arrest is made. The search also includes the area within the suspect's immediate
reach at the time of arrest. Guidelines have also been issued about the method to be
used while handcuffing along with the restrictions: The hands shall be handcuffed to
the rear of the suspect with the palms facing outward; whenever practical, the
handcuffs will be looped through the suspect's belt; they will be locked with
keyholes facing upward; and once applied, they should be checked for fit by pulling
or pushing on the handcuff jaw. Minute details such as the transporting of those
arrested, the impounded vehicle, frisking and checking of suspicious persons and
inspections of vehicles have also been mentioned in the Standard Operating
Procedure (SOP).
l The SOP also lays down basic rules of safe vehicle operation for routine patrolling
and pursuits. The day-to-day condition of the vehicle is to be checked for safe
operation, with the final responsibility resting on the officer operating the vehicle. A
check list has been laid down for inspecting the vehicle prior to use. Similarly,
reasons for initiating the pursuit, responsibilities of the rider, that of the pillion rider,
control room and the procedure for discontinuation of pursuit have been outlined.
l In fact, the control room has been set up in such a manner as to afford ample office
space besides ensuring that the record room and communication room are safe and
secure. Restrooms have been provided for both male and female constables keeping
in mind basic amenities such as toilets and cupboards with coolers, TV and filtered
drinking water as well.
l The unit functions on the basis of clearly documented, step-by-step procedures to
bring about consistency in the tasks performed by them, thus greatly reducing the
chance of committing error. The SOP has provided officers a safe environment to
A WA R D S 2 0 1 7FICCI
87
The City of Bengaluru is known for traffic density and delayed journeys. If the Traffic
Police carry out random checking of vehicular documents, it will lead to further
congestion. During peak hours, if the vehicles are flagged down this further leads to
congestion on road and junctions. In order to do away with route checks, the Bengaluru
Police introduced Evidence Based Enforcement Using Cameras.
There was a great need to search for solutions wherein the Traffic Police just capture the
image of violator along with the vehicle and send notice to pay the fine. This has led to
transparency in enforcement apart from it has prevented unnecessary argument with the
public.
Before the start of the evidence based enfoncement using camera, Traffic Police was
entirely dependent on the Field Traffic Violation Report (FTVR) raised by the Traffic
Constables manning the traffic junctions across Bengaluru. The Duty Constables used to
carry a small book along with him, for the duty and used to raise the violation in duplicate.
They were required to fill all the fields which is required for the generation of 133 (sec. 133
of MV Act 1988) notice to the vehicle owner.
After the implementation of this initiative, around 179 junctions across the city have been
equipped with Pan-Tilt-Zoom (PTZ) based surveillance cameras. They are connected with
the Central Video Surveillance System at the Traffic Management Centre (TMC) using a
network of leased lines. The live feed from the junctions are recorded at TMC and are
presented to the desktops of experts sitting at the console room of the TMC. Two types of
processing is performed over the live feed -
l Human Interpretation - Experts sitting over desktops understand and interpret the
data into workable actions.
l All those visible violations are noted by the operators operating the corridor and
saving the violation in the server by using Mind Tree Application.
The heavy traffic carrying roads are divided into 19 corridors for the convenience of traffic
handling. Each corridor has 4 extended desktops to perform / monitor various activities
like:
l In the first monitor the officials can view entire surveillance camera of that corridor.
l In the second monitor the camera junction which is having traffic problem can be
put.
l In the third monitor, the officials can open Signal light application to vary the signal
timing in case it is required.
l In the fourth monitor all visible violations like stop line violation, riding without
helmet, not wearing seat belt, one way entry, use of mobile, junction parking etc.
l Initially 179 cameras were installed across Bengaluru at important junctions.
l Feeds of all these cameras were brought to central place i.e. TMC via dedicated lines.
A WA R D S 2 0 1 7FICCI
86
computer skills, wireless communication and navigation using google maps on the
smartphone. The soft skill training focused on behavioural change - enhancing
interpersonal and social skills so that police officers interact with the public in a firm
yet polite manner.
l An officer would always begin with a genial "Good morning / afternoon Sir / Ma'am
depending on the time of the day and the gender of the person and inform him / her of
the rule broken and follow the procedure. Field exposure being a critical component
since patrol officers must be well versed with the topography of the area under their
jurisdiction (vacant lots, parking places, streets, diversions, dead ends) as well as
the current street crime problems therein, 30 out of the 90 days were set aside for
outdoor or practical training in which the trainees were attached to various police
stations and with serving traffic police personnel.
l Having built the trainees' capacity, capability, productivity, and performance, they
were made to sit for an examination at the end of the 90-day programme; only those
who passed with more than 50 percent marks in both the indoor and outdoor
subjects were confirmed.
Financial Implications
City Patrol Unit's personnel are attached from various Police Head Constable (PAC) /
Reserve Battalions as well as Civil Police. City Patrol Units are working at present on
temporary basis and expenditure of CPU is taken care by departmental budget. For
permanent establishment of CPU, a proposal has been sent to Uttarakhand Government
and the cost estimates per unit is approximately Rs 1 crore.
Follow-up Initiatives
l Implementation of e-Challan.
l Conducting traffic awareness programme.
l Introducing Mobile Based Challan System
Evidence Based Enforcement Using Cameras
Category of the Initiative : Road Safety & Traffic Management
State : Karnataka
A WA R D S 2 0 1 7FICCI
87
The City of Bengaluru is known for traffic density and delayed journeys. If the Traffic
Police carry out random checking of vehicular documents, it will lead to further
congestion. During peak hours, if the vehicles are flagged down this further leads to
congestion on road and junctions. In order to do away with route checks, the Bengaluru
Police introduced Evidence Based Enforcement Using Cameras.
There was a great need to search for solutions wherein the Traffic Police just capture the
image of violator along with the vehicle and send notice to pay the fine. This has led to
transparency in enforcement apart from it has prevented unnecessary argument with the
public.
Before the start of the evidence based enfoncement using camera, Traffic Police was
entirely dependent on the Field Traffic Violation Report (FTVR) raised by the Traffic
Constables manning the traffic junctions across Bengaluru. The Duty Constables used to
carry a small book along with him, for the duty and used to raise the violation in duplicate.
They were required to fill all the fields which is required for the generation of 133 (sec. 133
of MV Act 1988) notice to the vehicle owner.
After the implementation of this initiative, around 179 junctions across the city have been
equipped with Pan-Tilt-Zoom (PTZ) based surveillance cameras. They are connected with
the Central Video Surveillance System at the Traffic Management Centre (TMC) using a
network of leased lines. The live feed from the junctions are recorded at TMC and are
presented to the desktops of experts sitting at the console room of the TMC. Two types of
processing is performed over the live feed -
l Human Interpretation - Experts sitting over desktops understand and interpret the
data into workable actions.
l All those visible violations are noted by the operators operating the corridor and
saving the violation in the server by using Mind Tree Application.
The heavy traffic carrying roads are divided into 19 corridors for the convenience of traffic
handling. Each corridor has 4 extended desktops to perform / monitor various activities
like:
l In the first monitor the officials can view entire surveillance camera of that corridor.
l In the second monitor the camera junction which is having traffic problem can be
put.
l In the third monitor, the officials can open Signal light application to vary the signal
timing in case it is required.
l In the fourth monitor all visible violations like stop line violation, riding without
helmet, not wearing seat belt, one way entry, use of mobile, junction parking etc.
l Initially 179 cameras were installed across Bengaluru at important junctions.
l Feeds of all these cameras were brought to central place i.e. TMC via dedicated lines.
A WA R D S 2 0 1 7FICCI
86
computer skills, wireless communication and navigation using google maps on the
smartphone. The soft skill training focused on behavioural change - enhancing
interpersonal and social skills so that police officers interact with the public in a firm
yet polite manner.
l An officer would always begin with a genial "Good morning / afternoon Sir / Ma'am
depending on the time of the day and the gender of the person and inform him / her of
the rule broken and follow the procedure. Field exposure being a critical component
since patrol officers must be well versed with the topography of the area under their
jurisdiction (vacant lots, parking places, streets, diversions, dead ends) as well as
the current street crime problems therein, 30 out of the 90 days were set aside for
outdoor or practical training in which the trainees were attached to various police
stations and with serving traffic police personnel.
l Having built the trainees' capacity, capability, productivity, and performance, they
were made to sit for an examination at the end of the 90-day programme; only those
who passed with more than 50 percent marks in both the indoor and outdoor
subjects were confirmed.
Financial Implications
City Patrol Unit's personnel are attached from various Police Head Constable (PAC) /
Reserve Battalions as well as Civil Police. City Patrol Units are working at present on
temporary basis and expenditure of CPU is taken care by departmental budget. For
permanent establishment of CPU, a proposal has been sent to Uttarakhand Government
and the cost estimates per unit is approximately Rs 1 crore.
Follow-up Initiatives
l Implementation of e-Challan.
l Conducting traffic awareness programme.
l Introducing Mobile Based Challan System
Evidence Based Enforcement Using Cameras
Category of the Initiative : Road Safety & Traffic Management
State : Karnataka
A WA R D S 2 0 1 7FICCI
88
l Mind Tree Application installed to capture and upload the photo shots of violating
vehicles on line.
l On line generation on 133 notices to the owner, whose information is fetched online
from RTO server and notices are printed.
l People can log on to the website www.bangaloretrafficpolice.gov.in and can view
the violation against their vehicle.
l Those who wish to pay the fine on line can also pay the fine online.
Key Benefits to the Public and the Government
l Increased stop line compliance on road.
l Sensitization of drivers / riders.
l Contact less enforcement, hence public ego is not hurt as many people earlier used
to object for getting down from vehicle to pay fine.
l Increased level of transparency.
l Increased fine amount collection.
l People can't claim alibi as the violation picture is available.
l Repeated violation - collection of enhanced fine.
l Less conflict on road between police and traffic rule violator.
l No place for corrupt activities.
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89
In Vijaywada, the Government has introduced e-Challan & e-Ticket system, which is a
mixture of Contact & Non-contact Enforcement System and Digitalised Traffic Challan
System. In this system two categories of challan are imposed.
The police constable on the roads in Vijaywada is issued a digital camera through which
he captures pictures of traffic violations. e-Challan is generated along with the
photograph of the violation and it is posted to the address available in this vehicle
registration number. The fine amount can be paid in any Mee Seva / AP Online Center.
There is no manual writing of challan and collection of the fine amount on the spot. The
Police Officers of and above the rank of Sub-Inspector issues e-Ticket using POS machines
and android tabs, eliminating manual paper work. All police officers in Vijaywada City of
and the rank of Sub-Inspector were given police tablets with e-Challan android app or e-
POS machines. Traffic violators are given an E-Ticket receipt and SMS is sent to their
mobile phones. There is no collection of fine amount at the spot. The violator can pay the
fine amount through online payment gateway or at any Mee Seva or AP online centers
anywhere in the State.
The system identifies theft vehicles moving on the road and establishes the correctness of
the Driving licenses / Registration Certificates because of the on-line availability of the
RTA data base.
By digitising the data, repeat offenders can be identified and their driving licenses can be
suspended. It has instilled fear among the traffic violators and in turn improves traffic
discipline and reduces accidents on road.
Key Benefits to the Public and the Government
l Identification of theft vehicles registered across Andhra Pradesh.
l Helps in repeated traffic laws violator identification.
l Driving license can be suspended / cancelled of the repeat offenders.
l It has helped in reducing road accidents.
l It has reduced corruption, as there is removal of cash transactions on road. People
can pay fines by multiple payment options.
l A payment reminder system has been created for reminding e-Challan defaulters.
l People can view the pending traffic fines online along with photograph of their
violation.
Traffic eChallan System
Category of the Initiative : Road Safety & Traffic Management
State : Andhra Pradesh
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l Mind Tree Application installed to capture and upload the photo shots of violating
vehicles on line.
l On line generation on 133 notices to the owner, whose information is fetched online
from RTO server and notices are printed.
l People can log on to the website www.bangaloretrafficpolice.gov.in and can view
the violation against their vehicle.
l Those who wish to pay the fine on line can also pay the fine online.
Key Benefits to the Public and the Government
l Increased stop line compliance on road.
l Sensitization of drivers / riders.
l Contact less enforcement, hence public ego is not hurt as many people earlier used
to object for getting down from vehicle to pay fine.
l Increased level of transparency.
l Increased fine amount collection.
l People can't claim alibi as the violation picture is available.
l Repeated violation - collection of enhanced fine.
l Less conflict on road between police and traffic rule violator.
l No place for corrupt activities.
A WA R D S 2 0 1 7FICCI
89
In Vijaywada, the Government has introduced e-Challan & e-Ticket system, which is a
mixture of Contact & Non-contact Enforcement System and Digitalised Traffic Challan
System. In this system two categories of challan are imposed.
The police constable on the roads in Vijaywada is issued a digital camera through which
he captures pictures of traffic violations. e-Challan is generated along with the
photograph of the violation and it is posted to the address available in this vehicle
registration number. The fine amount can be paid in any Mee Seva / AP Online Center.
There is no manual writing of challan and collection of the fine amount on the spot. The
Police Officers of and above the rank of Sub-Inspector issues e-Ticket using POS machines
and android tabs, eliminating manual paper work. All police officers in Vijaywada City of
and the rank of Sub-Inspector were given police tablets with e-Challan android app or e-
POS machines. Traffic violators are given an E-Ticket receipt and SMS is sent to their
mobile phones. There is no collection of fine amount at the spot. The violator can pay the
fine amount through online payment gateway or at any Mee Seva or AP online centers
anywhere in the State.
The system identifies theft vehicles moving on the road and establishes the correctness of
the Driving licenses / Registration Certificates because of the on-line availability of the
RTA data base.
By digitising the data, repeat offenders can be identified and their driving licenses can be
suspended. It has instilled fear among the traffic violators and in turn improves traffic
discipline and reduces accidents on road.
Key Benefits to the Public and the Government
l Identification of theft vehicles registered across Andhra Pradesh.
l Helps in repeated traffic laws violator identification.
l Driving license can be suspended / cancelled of the repeat offenders.
l It has helped in reducing road accidents.
l It has reduced corruption, as there is removal of cash transactions on road. People
can pay fines by multiple payment options.
l A payment reminder system has been created for reminding e-Challan defaulters.
l People can view the pending traffic fines online along with photograph of their
violation.
Traffic eChallan System
Category of the Initiative : Road Safety & Traffic Management
State : Andhra Pradesh
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Smart Police Stations of Durg
Category of the Initiative : Smart Police Station
State : Chhattisgarh
In Durg District of Chhattisgarh, a mission mode, smart police station project was
implemented aiming for the district police to keep in sync with the changing times and
effectively cater to the needs of the general populace. After the implementation of the
project, following initiates were introduced in the Police Stations of the district.
l Equal application of law on everyone irrespective of class, creed and stature by
elimination of external interferences in work.
l Well-equipped waiting areas, help desk, separate waiting areas / urinals for men
and women and signage for visitors.
l Reception centers / help desk working on "Single Window Concept" with lady
officers along with day / night officers and CCTNS setup for expediting registration
of FIR's and recording of complaints.
l A mechanism of roster of leave and preferential posting for staff has been developed.
l Relaxation / recreational rooms being maintained for staff to help them relax and
rejuvenate
l External influences in transfers and postings and immediate recording /
correctional mechanism (incognito recording, training, and counselling) for
behavioural transgressions of staff.
l Communication infrastructure improved and inter / intra departmental information
management software / systems developed.
l Social media strategy covering to improve perception and enhance efficiency
effectively implemented.
l Rational use of existing fleet and efficient use of hired vehicles to reduce response
time and to augment mobility.
l A comprehensive 20 point beat system has been introduced. This has helped in
fostering mutual contact with local residents.
l Refresher courses to enhance knowledge of laws, police manual and procedures, IT
& cyber-crime training, and soft and life skills.
l Training, mock drills, and simulated exercises are organized to check response and
preparedness of the force.
l Response time in reaching crime spot being fixed and monitored.
l Clean and organized workplace provided to staff including through disposal of
seized stock of narcotics, liquor, and vehicles.
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Smart Police Stations of Durg
Category of the Initiative : Smart Police Station
State : Chhattisgarh
In Durg District of Chhattisgarh, a mission mode, smart police station project was
implemented aiming for the district police to keep in sync with the changing times and
effectively cater to the needs of the general populace. After the implementation of the
project, following initiates were introduced in the Police Stations of the district.
l Equal application of law on everyone irrespective of class, creed and stature by
elimination of external interferences in work.
l Well-equipped waiting areas, help desk, separate waiting areas / urinals for men
and women and signage for visitors.
l Reception centers / help desk working on "Single Window Concept" with lady
officers along with day / night officers and CCTNS setup for expediting registration
of FIR's and recording of complaints.
l A mechanism of roster of leave and preferential posting for staff has been developed.
l Relaxation / recreational rooms being maintained for staff to help them relax and
rejuvenate
l External influences in transfers and postings and immediate recording /
correctional mechanism (incognito recording, training, and counselling) for
behavioural transgressions of staff.
l Communication infrastructure improved and inter / intra departmental information
management software / systems developed.
l Social media strategy covering to improve perception and enhance efficiency
effectively implemented.
l Rational use of existing fleet and efficient use of hired vehicles to reduce response
time and to augment mobility.
l A comprehensive 20 point beat system has been introduced. This has helped in
fostering mutual contact with local residents.
l Refresher courses to enhance knowledge of laws, police manual and procedures, IT
& cyber-crime training, and soft and life skills.
l Training, mock drills, and simulated exercises are organized to check response and
preparedness of the force.
l Response time in reaching crime spot being fixed and monitored.
l Clean and organized workplace provided to staff including through disposal of
seized stock of narcotics, liquor, and vehicles.
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Follow-up Initiatives
l Broad basing of the ongoing awareness campaign for financial and cyber fraud,
safety / security of women.
l Development of Apps for scientific beat and patrol management, checking of
offenders and crime scene management.
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l Time bound redressal of complaints being received in the police stations within 15
days.
l Sensitization towards the special requirements of various sections such as women,
elderly and children.
l Police force trained to take negative feedback in a sporting manner and introspect
where changes are needed.
l Harnessing of technology to investigate data trail of crime.
Key Benefits to the Public and the Government
l More than 1000 cases pending from 2007-2016 have been disposed off.
l More than 1100 arrest warrants have been implemented.
l Quicker disposal of complaints received by the police.
l Better coordination between police, prosecution, and judiciary.
l Existing resources have been rationalized to ensure maximum productivity with
minimal cost.
l The district is witnessing decrease in body and property related offences.
l Cases of financial fraud / cheating have reduced. In addition, due to imparting of
skills to staff, the conviction rates are going up.
l Due to renewed confidence in police and its neutrality, cases that were until now not
reported such as torture of elders and family disputes are now being reported.
l The trend of victims getting benefits from the victim compensation scheme run by
the State Government are increasing.
l Each police station has a dedicated facebook page which helps in fostering closer
contact with the youth. The official facebook page of the district is regularly updated
and has 50,000+ likes; a silent testimony of our partnership with the people.
Procedural, Administrative and Legislative Changes
l Nodal officers for various initiatives and areas of police work have been appointed
leading to organic work culture and efficient disposal of work.
l Legislative changes on the lines of Andhra Pradesh Public Safety (Measures)
Enforcement Act, 2013 & arrangement of City Security Councils have been proposed
to the State Government.
Financial Implications
The project has been implemented by seeking public cooperation and the existing budget
being allocated to the district. No additional funds have been utilized.
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Follow-up Initiatives
l Broad basing of the ongoing awareness campaign for financial and cyber fraud,
safety / security of women.
l Development of Apps for scientific beat and patrol management, checking of
offenders and crime scene management.
A WA R D S 2 0 1 7FICCI
94
l Time bound redressal of complaints being received in the police stations within 15
days.
l Sensitization towards the special requirements of various sections such as women,
elderly and children.
l Police force trained to take negative feedback in a sporting manner and introspect
where changes are needed.
l Harnessing of technology to investigate data trail of crime.
Key Benefits to the Public and the Government
l More than 1000 cases pending from 2007-2016 have been disposed off.
l More than 1100 arrest warrants have been implemented.
l Quicker disposal of complaints received by the police.
l Better coordination between police, prosecution, and judiciary.
l Existing resources have been rationalized to ensure maximum productivity with
minimal cost.
l The district is witnessing decrease in body and property related offences.
l Cases of financial fraud / cheating have reduced. In addition, due to imparting of
skills to staff, the conviction rates are going up.
l Due to renewed confidence in police and its neutrality, cases that were until now not
reported such as torture of elders and family disputes are now being reported.
l The trend of victims getting benefits from the victim compensation scheme run by
the State Government are increasing.
l Each police station has a dedicated facebook page which helps in fostering closer
contact with the youth. The official facebook page of the district is regularly updated
and has 50,000+ likes; a silent testimony of our partnership with the people.
Procedural, Administrative and Legislative Changes
l Nodal officers for various initiatives and areas of police work have been appointed
leading to organic work culture and efficient disposal of work.
l Legislative changes on the lines of Andhra Pradesh Public Safety (Measures)
Enforcement Act, 2013 & arrangement of City Security Councils have been proposed
to the State Government.
Financial Implications
The project has been implemented by seeking public cooperation and the existing budget
being allocated to the district. No additional funds have been utilized.
A WA R D S 2 0 1 7FICCI
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address their grievances. Around 400 people have visited the Police Station for some
work or the other till March 15, 2017. A feedback is taken from the visitors about their
experience. This further helped in improving the delivery of service to the public.
l The Police Station building is made disabled-friendly, so that there is easier access
for them, the washroom is also made disabled-friendly. The staff has been briefed
properly to be extra sensitive towards the problems of the vulnerable sections.
l The interests of the staff are also taken care of the condition of barracks and toilets
ensured to be satisfactory. An officer of the rank of upper subordinate is made in
charge of the barracks to ensure its maintenance and upkeep. The good quality of
food in the mess is also ensured for the staff. Similar to the barracks, an officer of the
rank of upper subordinate is made is charge of the mess. He consults the staff
regarding the menu and it is finalized after their inputs. Regular feedback is taken
from the staff regarding quality of food and the mess officer ensures that the
feedback is complied with. These measures have boosted the morale of the staff and
motivate them to perform better.
l The Police Station is divided as public area and restricted area. Access control is
ensured with a barcode enabled locking system. The IOs meet the public in the
public area and thus there is more transparency in public dealing and there are less
complaints of corruption and manhandling reported in the Police Station. It also
maintains confidentiality and the secrecy of work.
l There has been a movement towards Digitalization of the Police Station work. A
software has been developed, whereby, all the entries regarding the registration of
cases are made in it. The relevant information is uploaded time-to-time and linked
with the concerned information automatically. It saves the manpower in the record
branch of Police Station. These two persons can be deployed in the police station for
normal policing duties.
l The daily diary report is automatically generated for the reference of senior officers.
The general practices of printing the morning diary and sending it to the residence
of the officers via rider at off hours is done away with. The diary is automatically
generated and mailed to the officers. The services of the rider meant for service of
daak during the night are better utilized in performing night patrolling duty for
prevention of crime. Moreover, the crucial resources like paper, fuel are also ensured
as they do not have to travel longer distance at odd hours. With the digitalization,
the record of the Police Station is ever ready and easily accessible at the click of the
mouse.
l The monitoring of pending investigation cases has also improved with the usage of
software. The cases can be filtered head wise, IO wise, Special Act wise, etc. easily
and thus ensures better monitoring over their progress. This has reduced the
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Delhi Police has recently taken an initiative to transform Okhla Industrial Area Police
Station into a SMART Police Station. The rationales behind taking this initiative are as
follows:
l The police to public ratio in Police Station Okhla Industrial Area is 1 : 750. In addition,
there is a floating population of 5.5 lakhs coming in the jurisdiction of the police
station daily. As per UN norms, the ideal ration for effective policing should be 1 : 460.
The staff in the Police Stations is thereby, overburdened.
l The expectations of the public with respect to police are rising. The resources and
manpower are limited and have not risen as compared to the people's expectations.
Thus, there is a need to effectively and efficiently utilize the available manpower and
resources.
l The Investigation Officers (IO) are investigating on average 80 cases per year. In
addition, they enquire upon the complaints assigned to them, conduct the inquests,
attend the emergency calls and carry out the law and order cuties as and when
required. As per BPR&D guidelines, to ensure quality investigation, an IO should not
investigate more than 40 cases in a year. The quality of investigation, thereby, suffers
to some extent. There is a need to streamline the work of an IO and better supervision
to be conducted to ensure quality investigation.
l The average duty hours of a policeman on field are 12-14 hours, sometimes stretching
to 16 hours a day as well. The salaries of the staff are much less when compared to
the salaries being received in the other government department's vis-à-vis the time
of duty. This brings some kind of complacency in the behaviour of the staff. They tend
to become insensitive and detached. The complaints of corruption are also received.
The quality of delivery of service to the public is less as compared to the expectations
of the people.
Key Benefits to the Public and the Government
l To improve the public response, a separate Women Help Desk is earmarked for
women visitors / complainants, manned by a women constable around the clock.
This has improved the response of police towards the problems of women. They feel
comfortable in expressing their problem to the lady officers and thereby, raises their
satisfaction level. Around 200 women have visited the police station till March 15,
2017.
l A public facilitation desk has been created which function as a frontline desk to
attend the people coming to the Police Station. This desk acts a one-stop solution for
the public visitors / complainants, where they are guided to the official concerned to
Smart Police Station
Category of the Initiative : Smart Police Station
State : New Delhi
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address their grievances. Around 400 people have visited the Police Station for some
work or the other till March 15, 2017. A feedback is taken from the visitors about their
experience. This further helped in improving the delivery of service to the public.
l The Police Station building is made disabled-friendly, so that there is easier access
for them, the washroom is also made disabled-friendly. The staff has been briefed
properly to be extra sensitive towards the problems of the vulnerable sections.
l The interests of the staff are also taken care of the condition of barracks and toilets
ensured to be satisfactory. An officer of the rank of upper subordinate is made in
charge of the barracks to ensure its maintenance and upkeep. The good quality of
food in the mess is also ensured for the staff. Similar to the barracks, an officer of the
rank of upper subordinate is made is charge of the mess. He consults the staff
regarding the menu and it is finalized after their inputs. Regular feedback is taken
from the staff regarding quality of food and the mess officer ensures that the
feedback is complied with. These measures have boosted the morale of the staff and
motivate them to perform better.
l The Police Station is divided as public area and restricted area. Access control is
ensured with a barcode enabled locking system. The IOs meet the public in the
public area and thus there is more transparency in public dealing and there are less
complaints of corruption and manhandling reported in the Police Station. It also
maintains confidentiality and the secrecy of work.
l There has been a movement towards Digitalization of the Police Station work. A
software has been developed, whereby, all the entries regarding the registration of
cases are made in it. The relevant information is uploaded time-to-time and linked
with the concerned information automatically. It saves the manpower in the record
branch of Police Station. These two persons can be deployed in the police station for
normal policing duties.
l The daily diary report is automatically generated for the reference of senior officers.
The general practices of printing the morning diary and sending it to the residence
of the officers via rider at off hours is done away with. The diary is automatically
generated and mailed to the officers. The services of the rider meant for service of
daak during the night are better utilized in performing night patrolling duty for
prevention of crime. Moreover, the crucial resources like paper, fuel are also ensured
as they do not have to travel longer distance at odd hours. With the digitalization,
the record of the Police Station is ever ready and easily accessible at the click of the
mouse.
l The monitoring of pending investigation cases has also improved with the usage of
software. The cases can be filtered head wise, IO wise, Special Act wise, etc. easily
and thus ensures better monitoring over their progress. This has reduced the
A WA R D S 2 0 1 7FICCI
96
Delhi Police has recently taken an initiative to transform Okhla Industrial Area Police
Station into a SMART Police Station. The rationales behind taking this initiative are as
follows:
l The police to public ratio in Police Station Okhla Industrial Area is 1 : 750. In addition,
there is a floating population of 5.5 lakhs coming in the jurisdiction of the police
station daily. As per UN norms, the ideal ration for effective policing should be 1 : 460.
The staff in the Police Stations is thereby, overburdened.
l The expectations of the public with respect to police are rising. The resources and
manpower are limited and have not risen as compared to the people's expectations.
Thus, there is a need to effectively and efficiently utilize the available manpower and
resources.
l The Investigation Officers (IO) are investigating on average 80 cases per year. In
addition, they enquire upon the complaints assigned to them, conduct the inquests,
attend the emergency calls and carry out the law and order cuties as and when
required. As per BPR&D guidelines, to ensure quality investigation, an IO should not
investigate more than 40 cases in a year. The quality of investigation, thereby, suffers
to some extent. There is a need to streamline the work of an IO and better supervision
to be conducted to ensure quality investigation.
l The average duty hours of a policeman on field are 12-14 hours, sometimes stretching
to 16 hours a day as well. The salaries of the staff are much less when compared to
the salaries being received in the other government department's vis-à-vis the time
of duty. This brings some kind of complacency in the behaviour of the staff. They tend
to become insensitive and detached. The complaints of corruption are also received.
The quality of delivery of service to the public is less as compared to the expectations
of the people.
Key Benefits to the Public and the Government
l To improve the public response, a separate Women Help Desk is earmarked for
women visitors / complainants, manned by a women constable around the clock.
This has improved the response of police towards the problems of women. They feel
comfortable in expressing their problem to the lady officers and thereby, raises their
satisfaction level. Around 200 women have visited the police station till March 15,
2017.
l A public facilitation desk has been created which function as a frontline desk to
attend the people coming to the Police Station. This desk acts a one-stop solution for
the public visitors / complainants, where they are guided to the official concerned to
Smart Police Station
Category of the Initiative : Smart Police Station
State : New Delhi
A WA R D S 2 0 1 7FICCI
98
number of complaints from the public, especially with regard to information
regarding the status for their case investigation.
Procedural, Administrative and Legislative Changes
There have been some changes in the outlay of the police station.
Financial Implications
The major cost which has occurred is in the development of software. However, the saving
of man hours of the staff involved in non-policing duties is immense as compared to the
financial cost. These men can be deployed in regular policing duties and the output is
much more than the cost incurred.
Follow-up Initiatives
The court monitoring system will be introduced into the software, where, the IOs can keep
track of their cases and regularly update the status of the case during court hearings. This
will ensure the timely filing of status reports in the court, proper pairavi of the cases,
proper attendance of the IOs in the court.
The disposal of complaints will be improved qualitatively with the monitoring.
The case property management will be systemized with their barcoding. This will help in
keeping track of the mud and its timely production in the court.
The service of summons / warrants will be monitored effectively to improve the service
percentage.
Once the initiative succeeds at the Police Station level, it will be taken to the subdivision
level and district level for effective supervision.
A WA R D S 2 0 1 7FICCI
98
number of complaints from the public, especially with regard to information
regarding the status for their case investigation.
Procedural, Administrative and Legislative Changes
There have been some changes in the outlay of the police station.
Financial Implications
The major cost which has occurred is in the development of software. However, the saving
of man hours of the staff involved in non-policing duties is immense as compared to the
financial cost. These men can be deployed in regular policing duties and the output is
much more than the cost incurred.
Follow-up Initiatives
The court monitoring system will be introduced into the software, where, the IOs can keep
track of their cases and regularly update the status of the case during court hearings. This
will ensure the timely filing of status reports in the court, proper pairavi of the cases,
proper attendance of the IOs in the court.
The disposal of complaints will be improved qualitatively with the monitoring.
The case property management will be systemized with their barcoding. This will help in
keeping track of the mud and its timely production in the court.
The service of summons / warrants will be monitored effectively to improve the service
percentage.
Once the initiative succeeds at the Police Station level, it will be taken to the subdivision
level and district level for effective supervision.
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Hot Spot Analysis
Category of the Initiative : Surveillance & Monitoring
State : Rajasthan
Jaipur Police has devised a computerised Hot Spot Policing Model by superimposing
crime information with temporal and spatial aspects geospatially over street level digital
maps. This enables systematic analysis of crime trends and assists in formulating
effective crime control strategies by channelizing scarce resources for optimum and
efficient utilization. This system also helps in predicting crime for preventive policing.
The features of this system are:
l All the property offences registered are plotted on the map of Jaipur and colour
coded. There are 11 categories of offences that are currently being analyzed.
l Four hourly timeslots give a 6 point division of time wise crime sensitivity.
l It provides the ability for detailed analysis of crime pattern vis-à-vis time pattern.
l If one time slot is selected it will automatically show the circles, most affected with
crime during that period and the absolute numbers of all the categories of property
offences occurring during that duration.
l At any point of time any representation, time slot, area block or specific offence
graph can be double clicked to select the link to geo analysis which will in turn
represent the offence occurrence with exact location of occurrence on the map.
Key Benefits to the Public and the Government
l This initiative has resulted in a very visible and effective decrease in property
related crime incidence in 2016 as compared to 2015 in Jaipur.
l Hot Spot Analysis has helped officers up to the beat level in having updated
information about crime pattern and distribution in their area.
l It also helps in understanding the shifting of Hot Spots and the reason behind.
l It equips the supervisory officers to make informed decisions about strategic
positioning of fixed pickets, patrolling routes, and timings.
l It also assists in identifying time periods of the day for domination.
l It helps to plan surprise checks of the suspects near and around the hot spots.
l Decision regarding the placing of surveillance cameras can be deduced from this
analysis.
l A comparison of the crime occurrence of 2015 and 2016 show a decrease in all the
crime heads which can be partly attributed to the information received and strategy
planned on the basis of hot spot analysis.
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Hot Spot Analysis
Category of the Initiative : Surveillance & Monitoring
State : Rajasthan
Jaipur Police has devised a computerised Hot Spot Policing Model by superimposing
crime information with temporal and spatial aspects geospatially over street level digital
maps. This enables systematic analysis of crime trends and assists in formulating
effective crime control strategies by channelizing scarce resources for optimum and
efficient utilization. This system also helps in predicting crime for preventive policing.
The features of this system are:
l All the property offences registered are plotted on the map of Jaipur and colour
coded. There are 11 categories of offences that are currently being analyzed.
l Four hourly timeslots give a 6 point division of time wise crime sensitivity.
l It provides the ability for detailed analysis of crime pattern vis-à-vis time pattern.
l If one time slot is selected it will automatically show the circles, most affected with
crime during that period and the absolute numbers of all the categories of property
offences occurring during that duration.
l At any point of time any representation, time slot, area block or specific offence
graph can be double clicked to select the link to geo analysis which will in turn
represent the offence occurrence with exact location of occurrence on the map.
Key Benefits to the Public and the Government
l This initiative has resulted in a very visible and effective decrease in property
related crime incidence in 2016 as compared to 2015 in Jaipur.
l Hot Spot Analysis has helped officers up to the beat level in having updated
information about crime pattern and distribution in their area.
l It also helps in understanding the shifting of Hot Spots and the reason behind.
l It equips the supervisory officers to make informed decisions about strategic
positioning of fixed pickets, patrolling routes, and timings.
l It also assists in identifying time periods of the day for domination.
l It helps to plan surprise checks of the suspects near and around the hot spots.
l Decision regarding the placing of surveillance cameras can be deduced from this
analysis.
l A comparison of the crime occurrence of 2015 and 2016 show a decrease in all the
crime heads which can be partly attributed to the information received and strategy
planned on the basis of hot spot analysis.
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Suryapet District is the first in Telangana State to launch FINS App. This technology
facilitates matching of criminal / suspect fingerprints, taken through a live scanner, with
an online database of fingerprints and the matching results are obtained almost
instantaneously. FINS provides instantaneous results of fingerprint matches against pre-
configured set of criminal and suspect fingerprints. This facilitates the police to make
faster decision in dealing with suspects and also help them to eliminate the need of
interrogating innocent people. This will also help innocent people to avoid going to police
station for verification of fingerprint and interrogation. Features of this technology are as
follows:
l The system will allow fingerprints to be uploaded through the mobile (with the help
of a fingerprint scanner) and matches the fingerprint with online fingerprint
database.
l In extreme cases, the system also has the option to support enrolment of fingerprints
through the mobile. However, for security reasons the system will allow registering
of fingerprints into the database only upon approval from concerned authorities. The
authorization is only enabled for few admin users that can be configured in the
system.
l Fingerprints from various sources can be converted and stored in the central
database, which contains fingerprints in an encrypted and compressed proprietary
format. This format is only decoded with the proprietary software and hence the
data is secured.
l The system can be configured to auto sync with newly added fingerprints, and the
police can run this program frequently to keep the online database up to date.
Key Benefits to the Public and the Government
l Instantaneous and hassle free finger print matching results at the spot can be
obtained within 6 - 8 seconds.
l This device can be used in patrolling duties, picket duties, vehicle checking, lodges
checking, and VIP meeting places and in sensitive areas to check the suspects and
criminals.
l There is no requirement of additional manpower.
l FINS app is uploaded in the mobile phone and the scanner a very small device is
carried in the pocket by the SHO. Only one officer is sufficient to handle this App and
check the suspects.
A WA R D S 2 0 1 7FICCI
102
Procedural, Administrative and Legislative Changes
l Every day the morning report received at the PCR essentially includes the latitude
and longitude specifications of the place of occurrence of the property offence that
was registered.
l The theft and burglary section of the crime branch records the relevant data from the
morning report in the format given above
l The database related to property offences is collected and that is provided to
Department of Information Technology (DoIT), Govt. of Rajasthan, in the prescribed
format.
l The data provided is assimilated and plotted by DoIT geospatially.
Financial Implications
The system was developed in-house by the DoIT, Govt. of Rajasthan. So, no additional cost
was borne by the Jaipur Police.
Follow-up Initiatives
In the near future, it is likely that the system will generate automated reports on the basis
of fixed key factors. It is also possible that the system will provide automatic guide to the
patrolling vehicles for route identification and timing.
“FINS” – Fingerprint Identification and Network System
Category of the Initiative : Surveillance & Monitoring
State : Telangana
A WA R D S 2 0 1 7FICCI
103
Suryapet District is the first in Telangana State to launch FINS App. This technology
facilitates matching of criminal / suspect fingerprints, taken through a live scanner, with
an online database of fingerprints and the matching results are obtained almost
instantaneously. FINS provides instantaneous results of fingerprint matches against pre-
configured set of criminal and suspect fingerprints. This facilitates the police to make
faster decision in dealing with suspects and also help them to eliminate the need of
interrogating innocent people. This will also help innocent people to avoid going to police
station for verification of fingerprint and interrogation. Features of this technology are as
follows:
l The system will allow fingerprints to be uploaded through the mobile (with the help
of a fingerprint scanner) and matches the fingerprint with online fingerprint
database.
l In extreme cases, the system also has the option to support enrolment of fingerprints
through the mobile. However, for security reasons the system will allow registering
of fingerprints into the database only upon approval from concerned authorities. The
authorization is only enabled for few admin users that can be configured in the
system.
l Fingerprints from various sources can be converted and stored in the central
database, which contains fingerprints in an encrypted and compressed proprietary
format. This format is only decoded with the proprietary software and hence the
data is secured.
l The system can be configured to auto sync with newly added fingerprints, and the
police can run this program frequently to keep the online database up to date.
Key Benefits to the Public and the Government
l Instantaneous and hassle free finger print matching results at the spot can be
obtained within 6 - 8 seconds.
l This device can be used in patrolling duties, picket duties, vehicle checking, lodges
checking, and VIP meeting places and in sensitive areas to check the suspects and
criminals.
l There is no requirement of additional manpower.
l FINS app is uploaded in the mobile phone and the scanner a very small device is
carried in the pocket by the SHO. Only one officer is sufficient to handle this App and
check the suspects.
A WA R D S 2 0 1 7FICCI
102
Procedural, Administrative and Legislative Changes
l Every day the morning report received at the PCR essentially includes the latitude
and longitude specifications of the place of occurrence of the property offence that
was registered.
l The theft and burglary section of the crime branch records the relevant data from the
morning report in the format given above
l The database related to property offences is collected and that is provided to
Department of Information Technology (DoIT), Govt. of Rajasthan, in the prescribed
format.
l The data provided is assimilated and plotted by DoIT geospatially.
Financial Implications
The system was developed in-house by the DoIT, Govt. of Rajasthan. So, no additional cost
was borne by the Jaipur Police.
Follow-up Initiatives
In the near future, it is likely that the system will generate automated reports on the basis
of fixed key factors. It is also possible that the system will provide automatic guide to the
patrolling vehicles for route identification and timing.
“FINS” – Fingerprint Identification and Network System
Category of the Initiative : Surveillance & Monitoring
State : Telangana
A WA R D S 2 0 1 7FICCI
104
l Till now 12 cases have been detected in the district with the help of FINS, more than
1500 suspects have been checked. In 4 cases obtained data had been uploaded to
the central server.
Financial Implications
This application has been developed by National Crime Records Bureau (NCRB). The cost
of the scanner, software is one time investment and annual maintenance of each Police
Station is around Rs 500 only. For 25 Police Stations the cost of the infrastructure and
annual maintenance is approximately Rs 3,00,000.
A WA R D S 2 0 1 7FICCI
104
l Till now 12 cases have been detected in the district with the help of FINS, more than
1500 suspects have been checked. In 4 cases obtained data had been uploaded to
the central server.
Financial Implications
This application has been developed by National Crime Records Bureau (NCRB). The cost
of the scanner, software is one time investment and annual maintenance of each Police
Station is around Rs 500 only. For 25 Police Stations the cost of the infrastructure and
annual maintenance is approximately Rs 3,00,000.
A WA R D S 2 0 1 7FICCI
107
Improvised Explosive Devices (IEDs) remain the most potent weapon in the hands of
terrorists / Insurgents / Maoists. The IED menace is now rapidly increasing as a single
largest abstract enemy of the security forces, cutting across geographical dimensions.
Terrorists, today, are more educated, trained, technically sound, and innovative. Easy
availability of IED components and improved knowledge of fabrication has made it their
favourite instrument. Anti-National Elements (ANEs) have shown their willingness and
ability to use explosives as favourite weapons worldwide and there is ample intelligence
to support the conclusion that they will continue to use such devices to inflict harm.
In India, IEDs are increasingly being utilized by anti-national forces, against security force
as well as civilian targets across the country. Terrorists in J&K, insurgents in North East as
well as terrorists / criminals in urban areas and Maoists in LWE theatre, a high degree of
improvisation and sophistication has been observed in IED crafting techniques being
adopted by the ANEs, making IED threat an enduring and ever evolving threat, which
requires commensurate mechanism to foresee and forestall the threat.
Defeating the IED has become the biggest challenge before security agencies across the
world and India is no exception to it, counter IED training plays a vital role in countering
IED threat. Keeping in view the gravity of IED threat and limited resources available in the
country with regard to counter IED training, CRPF evolved a mechanism for setting up a
separate, dedicated institute for countering IED menace catering to needs and
requirement of CRPF and other Police Forces of India and friendly countries, CRPF
established Institute of IED Management at Pune.
IED Management, CRPF, Pune (IIM, Pune) is the only institute in India which is solely
dedicated to counter IED training. The Institute conducts counter IED training for all
ranks of CRPF and other security forces of the country and friendly countries. Improved
efficiency comes from the improved training and IIM, CRPF, Pune is evolving as an
international centre of excellence by inculcating all ultramodern and latest techniques,
tactics and procedures in the field of Counter IED training. The salient features / facilities
of the Institute are-
l High-tech Class Rooms: Equipped with ultramodern gadgets like smart board etc.
l State of the art Model Rooms: With models of all major IED incidents across India and
even abroad.
l IED Training Lab: For hands on training on detecting, deactivation / neutralizing and
destroying IEDs of various types.
IED Management
Category of the Initiative : Training & Capacity Building
Organisation : Central Reserve Police Force (CRPF)
A WA R D S 2 0 1 7FICCI
107
Improvised Explosive Devices (IEDs) remain the most potent weapon in the hands of
terrorists / Insurgents / Maoists. The IED menace is now rapidly increasing as a single
largest abstract enemy of the security forces, cutting across geographical dimensions.
Terrorists, today, are more educated, trained, technically sound, and innovative. Easy
availability of IED components and improved knowledge of fabrication has made it their
favourite instrument. Anti-National Elements (ANEs) have shown their willingness and
ability to use explosives as favourite weapons worldwide and there is ample intelligence
to support the conclusion that they will continue to use such devices to inflict harm.
In India, IEDs are increasingly being utilized by anti-national forces, against security force
as well as civilian targets across the country. Terrorists in J&K, insurgents in North East as
well as terrorists / criminals in urban areas and Maoists in LWE theatre, a high degree of
improvisation and sophistication has been observed in IED crafting techniques being
adopted by the ANEs, making IED threat an enduring and ever evolving threat, which
requires commensurate mechanism to foresee and forestall the threat.
Defeating the IED has become the biggest challenge before security agencies across the
world and India is no exception to it, counter IED training plays a vital role in countering
IED threat. Keeping in view the gravity of IED threat and limited resources available in the
country with regard to counter IED training, CRPF evolved a mechanism for setting up a
separate, dedicated institute for countering IED menace catering to needs and
requirement of CRPF and other Police Forces of India and friendly countries, CRPF
established Institute of IED Management at Pune.
IED Management, CRPF, Pune (IIM, Pune) is the only institute in India which is solely
dedicated to counter IED training. The Institute conducts counter IED training for all
ranks of CRPF and other security forces of the country and friendly countries. Improved
efficiency comes from the improved training and IIM, CRPF, Pune is evolving as an
international centre of excellence by inculcating all ultramodern and latest techniques,
tactics and procedures in the field of Counter IED training. The salient features / facilities
of the Institute are-
l High-tech Class Rooms: Equipped with ultramodern gadgets like smart board etc.
l State of the art Model Rooms: With models of all major IED incidents across India and
even abroad.
l IED Training Lab: For hands on training on detecting, deactivation / neutralizing and
destroying IEDs of various types.
IED Management
Category of the Initiative : Training & Capacity Building
Organisation : Central Reserve Police Force (CRPF)
A WA R D S 2 0 1 7FICCI
109
particular organization and customizes the course accordingly, which helps the
institute in a big way in providing realistic and effective training.
l Hand-on-training- The institute imparts hands-on-training to the participants. The
courses at IIM, CPRF, Pune are designed in such a fashion that about 65% to 70% of the
training is focused on outdoor training / exercises and all the participants are given
adequate exposure on carrying out blasts and all the counter IED equipment's.
l Training at the door of first responders- Instructors of IIM, CRPF, Pune not only
impart counter IED training at the Institute but they also visit the far flung areas of the
country and make first responders aware about the latest trends in IEDs and various
precautionary measures.
l Scenario based exercises- the officers / instructors of the institute visit various IED
incident sited of the country and these incident sited are recreated in the institute. The
trainees are given exposure to these scenes with the help of scenario based exercises
which gives them the detailed idea about the various IED incidents taking place in
different parts of the country.
l Terrain Observation Exercise- Ground Sign Awareness (GSA) plays a key role in
detecting an IED. A particular scenario is created where various dummy IEDs. Many
such exercises are done for the trainees to increase their observation skills which
ultimately help them in recovering many IEDs with the help of their observation skills.
l Analysis of IED incidents- The officers / instructors visit the various IED incident
(blast and recovery) sites to understand the tactics, techniques and procedures (TTPs)
of the adversaries in using IEDs. After visiting the IED incident sites a detailed
research is carried out at R&D wing of the institute. A detailed case study is prepared
by the institute on various IED incident sites and these case studies are disseminated
to the boots on the ground to make them aware about the latest happenings in their
area of operation. These case studies are also discussed with the trainees at IIM,
CRPF, Pune. The circuitry of the IED is also recreated in the institute which helps IIM,
CRPF, Pune in forecasting the IED threat to be faced by the troops on ground.
A WA R D S 2 0 1 7FICCI
108
l Sand Model Room: To help students training on planning counter IED operations and
understanding the TTP of adversaries in using IEDs.
l Counter IED range (Urban and Rural): With counter IED exercises, involving security
forces, terrorists and by-standers. Use of RF wireless based IEDs which can be shifted
from anywhere to anywhere to set new exercises every time.
l Latest counter IED equipment's and devices
l Database of different IED incidents: Facilities for data management and intelligent
assessment / predictions. IDMS (IED Data Management Systems) is software
conceived by IIM, CRPF, Pune and being developed by the Institute with the help of
DRDO which is in its final stage. This software will help the counter IED community in
collection, collation, analysis and dissemination of IED related data in a very effective
and efficient manner.
l IED Archive: Display of recovered IEDs from fields to familiarize trainees.
l Digital Library: Case studies and data on recovered IEDs
l Demolition Wing: Focus on demolition of various obstacles / structures.
l R & D Wing: The IEDs which are used by ANEs in different theatres of the country and
abroad are analysed threadbare to understand the technology used in the IED.
Key Benefits to the Public and the Government
l IIM, CRPF, Pune is playing a pivotal role in imparting training to the ground troops
which is helping the forces and the nation in saving many precious lives.
l The passed out trainees of IIM, CRPF, Pune have detected and defused large numbers
of IEDs which otherwise would have inflicted heavy casualties to the troops /
civilians.
l In 2016, CRPF alone has recovered more than 1000 IEDs from the naxal theatre which
is the outcome of the professional and effective training imparted by the institute.
Procedural, Administrative and Legislative Changes
l Concept of integration of BDDS and Dog Squad- Earlier Bomb Detection and
Disposal Squad (BDDS) and Dog Squads were not working as a team and there was a
lack of coordination between them. IIM, CRPF, Pune brought the concept of
integration of BDDS and Dog Squad. Now, both BDDS and Dog Squads are trained at
IIM, CRPF, Pune how to work in tandem during the various counter IED operations
which has brought better coordination and cohesiveness in their job. Such effort is
giving very rich dividends in terms of recovery of many IEDs on ground.
l Concept of Customized training- The institute comprehends the requirement of a
A WA R D S 2 0 1 7FICCI
109
particular organization and customizes the course accordingly, which helps the
institute in a big way in providing realistic and effective training.
l Hand-on-training- The institute imparts hands-on-training to the participants. The
courses at IIM, CPRF, Pune are designed in such a fashion that about 65% to 70% of the
training is focused on outdoor training / exercises and all the participants are given
adequate exposure on carrying out blasts and all the counter IED equipment's.
l Training at the door of first responders- Instructors of IIM, CRPF, Pune not only
impart counter IED training at the Institute but they also visit the far flung areas of the
country and make first responders aware about the latest trends in IEDs and various
precautionary measures.
l Scenario based exercises- the officers / instructors of the institute visit various IED
incident sited of the country and these incident sited are recreated in the institute. The
trainees are given exposure to these scenes with the help of scenario based exercises
which gives them the detailed idea about the various IED incidents taking place in
different parts of the country.
l Terrain Observation Exercise- Ground Sign Awareness (GSA) plays a key role in
detecting an IED. A particular scenario is created where various dummy IEDs. Many
such exercises are done for the trainees to increase their observation skills which
ultimately help them in recovering many IEDs with the help of their observation skills.
l Analysis of IED incidents- The officers / instructors visit the various IED incident
(blast and recovery) sites to understand the tactics, techniques and procedures (TTPs)
of the adversaries in using IEDs. After visiting the IED incident sites a detailed
research is carried out at R&D wing of the institute. A detailed case study is prepared
by the institute on various IED incident sites and these case studies are disseminated
to the boots on the ground to make them aware about the latest happenings in their
area of operation. These case studies are also discussed with the trainees at IIM,
CRPF, Pune. The circuitry of the IED is also recreated in the institute which helps IIM,
CRPF, Pune in forecasting the IED threat to be faced by the troops on ground.
A WA R D S 2 0 1 7FICCI
108
l Sand Model Room: To help students training on planning counter IED operations and
understanding the TTP of adversaries in using IEDs.
l Counter IED range (Urban and Rural): With counter IED exercises, involving security
forces, terrorists and by-standers. Use of RF wireless based IEDs which can be shifted
from anywhere to anywhere to set new exercises every time.
l Latest counter IED equipment's and devices
l Database of different IED incidents: Facilities for data management and intelligent
assessment / predictions. IDMS (IED Data Management Systems) is software
conceived by IIM, CRPF, Pune and being developed by the Institute with the help of
DRDO which is in its final stage. This software will help the counter IED community in
collection, collation, analysis and dissemination of IED related data in a very effective
and efficient manner.
l IED Archive: Display of recovered IEDs from fields to familiarize trainees.
l Digital Library: Case studies and data on recovered IEDs
l Demolition Wing: Focus on demolition of various obstacles / structures.
l R & D Wing: The IEDs which are used by ANEs in different theatres of the country and
abroad are analysed threadbare to understand the technology used in the IED.
Key Benefits to the Public and the Government
l IIM, CRPF, Pune is playing a pivotal role in imparting training to the ground troops
which is helping the forces and the nation in saving many precious lives.
l The passed out trainees of IIM, CRPF, Pune have detected and defused large numbers
of IEDs which otherwise would have inflicted heavy casualties to the troops /
civilians.
l In 2016, CRPF alone has recovered more than 1000 IEDs from the naxal theatre which
is the outcome of the professional and effective training imparted by the institute.
Procedural, Administrative and Legislative Changes
l Concept of integration of BDDS and Dog Squad- Earlier Bomb Detection and
Disposal Squad (BDDS) and Dog Squads were not working as a team and there was a
lack of coordination between them. IIM, CRPF, Pune brought the concept of
integration of BDDS and Dog Squad. Now, both BDDS and Dog Squads are trained at
IIM, CRPF, Pune how to work in tandem during the various counter IED operations
which has brought better coordination and cohesiveness in their job. Such effort is
giving very rich dividends in terms of recovery of many IEDs on ground.
l Concept of Customized training- The institute comprehends the requirement of a
A WA R D S 2 0 1 7FICCI
111
improve the service delivery for better security of women, which is a huge public
demand. Capacity development of women constables is therefore a major thrust area,
which must be developed as a standard for better policing for women's security as
women constables are mainly employed for this job.
Till date, 69 basic training sessions of constables have been conducted in this institute
training more than 18,000 trainees. This is the only institute in Madhya Pradesh where
both male and female constables are trained together. In the 70th batch, currently under
training, the total strength of constable stands at 103, with 03 male and 100 female trainee
constables.
Key Benefits to the Public and the Government
l There was an Improvement in the Capacity of Police Training Institution from 250 to
1500 in a small span of 4 years. The physical capacity increased 6 times, which is not a
mean achievement in terms of economies of scale, concentration of resources and
qualitative improvements in training and optimal utilization of resources. Instead of
concentrating on 5 new training institutions of 250 each, a single training institution
was developed as the hub of activities for better utilization of public funds.
l The capacity to provide training is now more than double without any impact on
quality of deliveries.
l Model Training Institution for the women constables who are primarily involved in
access to justice and security of women. The model institution for the capacity
development of women constables has fulfilled the much needed public demand of
improving safety and security of women by providing quality and better trained
women police personnel. This is a model from which other police training institutions
are deriving inspiration.
l Concentrating on constable's training was the main thrust area for the police training
college. This focus was based on the criteria that constable's training is most crucial
for public service delivery. By creating a best practice model for capacity building of
the civilian police constable, the direct public service delivery by street level cop is
targeted and qualitative improvement of public service delivery through police is
observed through this training institution.
l New police training building norms, staffing norms, equipment and logistics have
been devised for optimal utilization of available resources, which have now
become benchmarks for improvement of police training institutions, with no extra
research or experiments needed, this is a viable model for spreading the impact of
innovation to other training institutions, thereby saving on resources and
experimentations.
l Development of training needs based training syllabi for mainstreaming public
service oriented professional police service which is conducive for democratic
governance and human rights abiding police service. The development of training
A WA R D S 2 0 1 7FICCI
110
Project FIT-PC- Focused Improvement in Training of Police Constabulary
Category of the Initiative : Training & Capacity Building
State : Madhya Pradesh
In the year 2011-12, the Training Branch of Police Headquarters MP, Bhopal headed by the
ADG Training initiated the project of overall development in the Training of MP Police. This
was a 5 year plan i.e. from 2011 to 2015. The project was started with making of the
detailed Project Report (DPR) for getting funds from the 13th Finance Commission and
designing new syllabus for training simultaneously. In the year 2011, the total training
capacity of MP Police was merely 1500 with 5 Police Training Schools (PTS). PTC Indore
had the major role for training 500 only. This project was designed in three main parts i.e.
development of infrastructure, modification in management and administration part, and,
improvement in training.
The principal features of the Focused Impact on Training for Police Constables are:
l Training Needs Based Policy and Practice - The overarching focus is on the
culture of police training by influencing the defining of training needs and
tailoring the practice through the identification of training needs based training
policy which includes training syllabi, training schedule, inventory management
and holistic training management and its live contact with the needs of professional
policing in the field. A focus on the civilian police constable's basic training is the
principle concern within this TNA based policy devised for this initiative.
l Institutional Development of Police Training for Motivated Learning Environment
- Focus on the institutional development in terms of infrastructure, logistics, trainee
facilities, environment and training culture. Historical neglect of constable training
was taken up as the major thrust area for Training Improvement Program in
Constable's Training Centers.
l Individual Development of Police Training - Focus on the individual development in
terms of competency development of trainers and training managers. Since the
performance and capacity development issues for the trainers of the constable
training centres have never been a priority, this approach has concentrated in filling
up this gap by focus on the trainers of the constable training centres.
l Culture Change in Police Training and mainstreaming it with Professional Priority of
Policing. The approach has been tailored in two aspects, firstly creating space within
the dominant police culture to project and highlight training as a professional need
which must get its due as a professional priority in the popular conception of police
professionalism. Secondly, within the training establishment and training culture,
highlight the constable's training as the thrust area for improvement, resource
allocation and qualitative innovations and practices.
l Women Constables Capacity Building for Better police response for Security of
Women - The Inclusion of larger numbers of women at constable's level is designed to
A WA R D S 2 0 1 7FICCI
111
improve the service delivery for better security of women, which is a huge public
demand. Capacity development of women constables is therefore a major thrust area,
which must be developed as a standard for better policing for women's security as
women constables are mainly employed for this job.
Till date, 69 basic training sessions of constables have been conducted in this institute
training more than 18,000 trainees. This is the only institute in Madhya Pradesh where
both male and female constables are trained together. In the 70th batch, currently under
training, the total strength of constable stands at 103, with 03 male and 100 female trainee
constables.
Key Benefits to the Public and the Government
l There was an Improvement in the Capacity of Police Training Institution from 250 to
1500 in a small span of 4 years. The physical capacity increased 6 times, which is not a
mean achievement in terms of economies of scale, concentration of resources and
qualitative improvements in training and optimal utilization of resources. Instead of
concentrating on 5 new training institutions of 250 each, a single training institution
was developed as the hub of activities for better utilization of public funds.
l The capacity to provide training is now more than double without any impact on
quality of deliveries.
l Model Training Institution for the women constables who are primarily involved in
access to justice and security of women. The model institution for the capacity
development of women constables has fulfilled the much needed public demand of
improving safety and security of women by providing quality and better trained
women police personnel. This is a model from which other police training institutions
are deriving inspiration.
l Concentrating on constable's training was the main thrust area for the police training
college. This focus was based on the criteria that constable's training is most crucial
for public service delivery. By creating a best practice model for capacity building of
the civilian police constable, the direct public service delivery by street level cop is
targeted and qualitative improvement of public service delivery through police is
observed through this training institution.
l New police training building norms, staffing norms, equipment and logistics have
been devised for optimal utilization of available resources, which have now
become benchmarks for improvement of police training institutions, with no extra
research or experiments needed, this is a viable model for spreading the impact of
innovation to other training institutions, thereby saving on resources and
experimentations.
l Development of training needs based training syllabi for mainstreaming public
service oriented professional police service which is conducive for democratic
governance and human rights abiding police service. The development of training
A WA R D S 2 0 1 7FICCI
110
Project FIT-PC- Focused Improvement in Training of Police Constabulary
Category of the Initiative : Training & Capacity Building
State : Madhya Pradesh
In the year 2011-12, the Training Branch of Police Headquarters MP, Bhopal headed by the
ADG Training initiated the project of overall development in the Training of MP Police. This
was a 5 year plan i.e. from 2011 to 2015. The project was started with making of the
detailed Project Report (DPR) for getting funds from the 13th Finance Commission and
designing new syllabus for training simultaneously. In the year 2011, the total training
capacity of MP Police was merely 1500 with 5 Police Training Schools (PTS). PTC Indore
had the major role for training 500 only. This project was designed in three main parts i.e.
development of infrastructure, modification in management and administration part, and,
improvement in training.
The principal features of the Focused Impact on Training for Police Constables are:
l Training Needs Based Policy and Practice - The overarching focus is on the
culture of police training by influencing the defining of training needs and
tailoring the practice through the identification of training needs based training
policy which includes training syllabi, training schedule, inventory management
and holistic training management and its live contact with the needs of professional
policing in the field. A focus on the civilian police constable's basic training is the
principle concern within this TNA based policy devised for this initiative.
l Institutional Development of Police Training for Motivated Learning Environment
- Focus on the institutional development in terms of infrastructure, logistics, trainee
facilities, environment and training culture. Historical neglect of constable training
was taken up as the major thrust area for Training Improvement Program in
Constable's Training Centers.
l Individual Development of Police Training - Focus on the individual development in
terms of competency development of trainers and training managers. Since the
performance and capacity development issues for the trainers of the constable
training centres have never been a priority, this approach has concentrated in filling
up this gap by focus on the trainers of the constable training centres.
l Culture Change in Police Training and mainstreaming it with Professional Priority of
Policing. The approach has been tailored in two aspects, firstly creating space within
the dominant police culture to project and highlight training as a professional need
which must get its due as a professional priority in the popular conception of police
professionalism. Secondly, within the training establishment and training culture,
highlight the constable's training as the thrust area for improvement, resource
allocation and qualitative innovations and practices.
l Women Constables Capacity Building for Better police response for Security of
Women - The Inclusion of larger numbers of women at constable's level is designed to
A WA R D S 2 0 1 7FICCI
112
needs based training syllabus, training methodologies, trainer development and
training design and delivery mechanisms are of value as these are now tested models
which have proven useful for improving police service delivery for the citizens.
l Emphasis on public oriented police capacity building through soft skills, public
service orientation, ethical policing, technically trained police personnel, women's
safety, vulnerable people's safety, and children's safety, protection of the human rights
of the citizens, helpful police constable's image and more responsive policing for
better police-public interface is promoted through this model. This model has become
a replicable model for other training institutions.
l Evaluation by third party has been done on the PTC workings and systems through
the Evaluation Committee of the Bureau of Police Research and Development, Ministry
of Home Affairs for Union Home Ministry's Best training institution, which is the
testimony for its value as a best practice model to be adopted for other training
institutions for improving police capacity building and better service delivery for the
citizens.
l Less ammunition expenditure & time saved due to shooting simulator
l In the new syllabus every trainee has to learn four wheeler vehicle driving. Fuel
consumption decreased due to use of driving simulator in place of original vehicles.
A WA R D S 2 0 1 7FICCI
112
needs based training syllabus, training methodologies, trainer development and
training design and delivery mechanisms are of value as these are now tested models
which have proven useful for improving police service delivery for the citizens.
l Emphasis on public oriented police capacity building through soft skills, public
service orientation, ethical policing, technically trained police personnel, women's
safety, vulnerable people's safety, and children's safety, protection of the human rights
of the citizens, helpful police constable's image and more responsive policing for
better police-public interface is promoted through this model. This model has become
a replicable model for other training institutions.
l Evaluation by third party has been done on the PTC workings and systems through
the Evaluation Committee of the Bureau of Police Research and Development, Ministry
of Home Affairs for Union Home Ministry's Best training institution, which is the
testimony for its value as a best practice model to be adopted for other training
institutions for improving police capacity building and better service delivery for the
citizens.
l Less ammunition expenditure & time saved due to shooting simulator
l In the new syllabus every trainee has to learn four wheeler vehicle driving. Fuel
consumption decreased due to use of driving simulator in place of original vehicles.
A WA R D S 2 0 1 7FICCI
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VIKALP is a web portal run by UP Police Mahila Samman Prakoshth (MSP) which is
dedicated exclusively to the register and process complaints regarding crimes against
women where women themselves, or anyone on their behalf, can register complaints
easily and with utmost safety, from anywhere in the State of Uttar Pradesh.
It has been conceptualized in the background of the need to provide women an alternative
platform for gaining access to the Criminal Justice System in a society which is largely
patriarchal, with subcultures of silence and victim-blaming. These socio-cultural norms
make it very difficult for a woman to go to a police station and register a complaint for any
crime committed against her. VIKALP virtually eliminates the requirement of going to the
police station for a complainant to be heard.
Being the first online web-portal in the country for reporting crimes against women
exclusively, it has been designed around the principle of the digital inclusion of women
and has all the ingredients of SMART Policing including a public-police interface in the
realm of digital technology.
It optimizes the use of ICT and human intervention in a bid to align both for the security of
women, thereby empowering the "aadhi aabaadi" of the State. Being a simple web-based
technology it is sustainable and has the capacity of seamless integration with other
technologies. Moreover, it also has a very high quotient of scalability and can be used
cover crimes related to the other vulnerable communities as well. The technology can
easily be transferred to the other States. In fact, it can very well be adopted by countries
who are similarly placed on the Gender-based Violence continuum as India as it is totally
in sync with UN SDG # 5:GenderEquality.
VIKALP has gained tremendous goodwill in civil society within a very short time and in
the process, has suitably addressed the existing trust-deficit between the citizens and
police in relation to gender related crimes. The USP of VIKALP is that despite being
managed by a very small team it has created and implemented protocols that helps in
fostering a robust environment for women empowerment through quality policing.
Key Benefits to the Public and the Government
l More than 4300 complaints were processed via VIKALP. Out of these complaints, 82%
were filed by women themselves. 48% of the users were from rural areas.
l Police response to these complaints was 97% and 24% of the complaints were
converted into FIRs.
l "VIKALP" is geared to guarantee total customer (public) satisfaction and quality
policing, and has contributed in bridging the trust-deficit between police and civil
society to a praiseworthy extent while ensuring the well-being of the targeted
population that UP Police is meant to serve.
"VIKALP"- an initiative of the Uttar Pradesh Police, Mahila Samman Prakoshth (MSP)
Category of the Initiative : Women Safety
State : Uttar Pradesh
A WA R D S 2 0 1 7FICCI
115
VIKALP is a web portal run by UP Police Mahila Samman Prakoshth (MSP) which is
dedicated exclusively to the register and process complaints regarding crimes against
women where women themselves, or anyone on their behalf, can register complaints
easily and with utmost safety, from anywhere in the State of Uttar Pradesh.
It has been conceptualized in the background of the need to provide women an alternative
platform for gaining access to the Criminal Justice System in a society which is largely
patriarchal, with subcultures of silence and victim-blaming. These socio-cultural norms
make it very difficult for a woman to go to a police station and register a complaint for any
crime committed against her. VIKALP virtually eliminates the requirement of going to the
police station for a complainant to be heard.
Being the first online web-portal in the country for reporting crimes against women
exclusively, it has been designed around the principle of the digital inclusion of women
and has all the ingredients of SMART Policing including a public-police interface in the
realm of digital technology.
It optimizes the use of ICT and human intervention in a bid to align both for the security of
women, thereby empowering the "aadhi aabaadi" of the State. Being a simple web-based
technology it is sustainable and has the capacity of seamless integration with other
technologies. Moreover, it also has a very high quotient of scalability and can be used
cover crimes related to the other vulnerable communities as well. The technology can
easily be transferred to the other States. In fact, it can very well be adopted by countries
who are similarly placed on the Gender-based Violence continuum as India as it is totally
in sync with UN SDG # 5:GenderEquality.
VIKALP has gained tremendous goodwill in civil society within a very short time and in
the process, has suitably addressed the existing trust-deficit between the citizens and
police in relation to gender related crimes. The USP of VIKALP is that despite being
managed by a very small team it has created and implemented protocols that helps in
fostering a robust environment for women empowerment through quality policing.
Key Benefits to the Public and the Government
l More than 4300 complaints were processed via VIKALP. Out of these complaints, 82%
were filed by women themselves. 48% of the users were from rural areas.
l Police response to these complaints was 97% and 24% of the complaints were
converted into FIRs.
l "VIKALP" is geared to guarantee total customer (public) satisfaction and quality
policing, and has contributed in bridging the trust-deficit between police and civil
society to a praiseworthy extent while ensuring the well-being of the targeted
population that UP Police is meant to serve.
"VIKALP"- an initiative of the Uttar Pradesh Police, Mahila Samman Prakoshth (MSP)
Category of the Initiative : Women Safety
State : Uttar Pradesh
A WA R D S 2 0 1 7FICCI
117
l Sexual harassment in public spaces is a shocking and widespread reality for women
and girls.
VIKALP can be used as a hot spot indicator / platform for identifying places of public
nuisance against women by encouraging the public to upload pictures of such areas
and a small accompanying text. The information can then be referred to the local
police / PCR concerned for further action.
l The portal can also be utilized as an Anti-Human Trafficking Tool by using it to upload
information related to trafficking with protected photos, text etc. to be accessed and
acted upon by the 35 AHTUs of the State as the MSP is also the nodal agency for the
anti-human trafficking efforts of the State.
l Information about VIKALP is being spread to various collectives through the Women
Special Police Officers made under the program of SAATHI: CITIZEN CADETS and
through MSP's NGO partners. It can be also be spread through periodical handbill
insertions in daily newspapers as well as through standees set up at public places
including cyber cafes.
A WA R D S 2 0 1 7FICCI
116
Procedural, Administrative and Legislative Changes
l The complainant can access VIKALP by logging in at the UP Police website
www.upppolice.gov.in and clicking the button "VIKALP Portal (Report Crime Against
Women)
l As soon as a complaint is uploaded, an SMS is generated for the supervisory officers of
the district police concerned as well as for the Mahila Samman Prakoshth (MSP).
l Every complaint gets digitally recorded and the complainant is given a digital
acknowledgement in the form of a unique Complaint ID with which she / he can see
the progress in the case.
l The local police has to take action on each and every complaint and upload the Action
Taken Report (ATR) on VIKALP within 24 hours.
l A nodal officer has been appointed in each district, makes sure that the police
response is fast and efficient.
l Further, the MSP also monitors this portal on a day-to-day basis and keeps directing
local police if cases are still pending or not being dealt satisfactorily.
l Most importantly, every complainant has the option of rating police action as
"SATISFIED" or "DISSATISFIED." As long as complainants express dissatisfaction with
police response, the loop remains open and MSP pursues the matter with the SP of the
concerned district and the nodal officer concerned, after legally vetting these cases.
l Calls are also made to the complainants to ensure customer satisfaction.
l The process goes on until the complainant is fully satisfied with the police action. The
unique initiative thereby gives women the power to hold the police accountable and
get 100% response from them.
Financial Implications
Costs have been nominal, as it has been largely developed within the Police Department
and is functioning with resources already existing within the department, both in terms of
manpower and equipment.
Follow-up Initiatives
In order to provide the facility of VIKALP as an ICT tool in the hands of all complainants
approaching the office of the MSP as well as a part of the organization's efforts at
promoting digital literacy, an e-Cell has been established at MSP headquarter, with a
dedicated and sensitive staff which is helping the complainants to upload their complaint
on the portal.
Running the web portal for the past few years have shown the way for putting into place
the following initiatives as a part of the future roadmap:
l In view of the large number of crimes being committed against children, it is proposed
to upgrade the present facilities on VIKALP to include crime against children.
Information about this will be disseminated at all schools, starting with those that are
covered under MSP's RU BA RU program.
A WA R D S 2 0 1 7FICCI
117
l Sexual harassment in public spaces is a shocking and widespread reality for women
and girls.
VIKALP can be used as a hot spot indicator / platform for identifying places of public
nuisance against women by encouraging the public to upload pictures of such areas
and a small accompanying text. The information can then be referred to the local
police / PCR concerned for further action.
l The portal can also be utilized as an Anti-Human Trafficking Tool by using it to upload
information related to trafficking with protected photos, text etc. to be accessed and
acted upon by the 35 AHTUs of the State as the MSP is also the nodal agency for the
anti-human trafficking efforts of the State.
l Information about VIKALP is being spread to various collectives through the Women
Special Police Officers made under the program of SAATHI: CITIZEN CADETS and
through MSP's NGO partners. It can be also be spread through periodical handbill
insertions in daily newspapers as well as through standees set up at public places
including cyber cafes.
A WA R D S 2 0 1 7FICCI
116
Procedural, Administrative and Legislative Changes
l The complainant can access VIKALP by logging in at the UP Police website
www.upppolice.gov.in and clicking the button "VIKALP Portal (Report Crime Against
Women)
l As soon as a complaint is uploaded, an SMS is generated for the supervisory officers of
the district police concerned as well as for the Mahila Samman Prakoshth (MSP).
l Every complaint gets digitally recorded and the complainant is given a digital
acknowledgement in the form of a unique Complaint ID with which she / he can see
the progress in the case.
l The local police has to take action on each and every complaint and upload the Action
Taken Report (ATR) on VIKALP within 24 hours.
l A nodal officer has been appointed in each district, makes sure that the police
response is fast and efficient.
l Further, the MSP also monitors this portal on a day-to-day basis and keeps directing
local police if cases are still pending or not being dealt satisfactorily.
l Most importantly, every complainant has the option of rating police action as
"SATISFIED" or "DISSATISFIED." As long as complainants express dissatisfaction with
police response, the loop remains open and MSP pursues the matter with the SP of the
concerned district and the nodal officer concerned, after legally vetting these cases.
l Calls are also made to the complainants to ensure customer satisfaction.
l The process goes on until the complainant is fully satisfied with the police action. The
unique initiative thereby gives women the power to hold the police accountable and
get 100% response from them.
Financial Implications
Costs have been nominal, as it has been largely developed within the Police Department
and is functioning with resources already existing within the department, both in terms of
manpower and equipment.
Follow-up Initiatives
In order to provide the facility of VIKALP as an ICT tool in the hands of all complainants
approaching the office of the MSP as well as a part of the organization's efforts at
promoting digital literacy, an e-Cell has been established at MSP headquarter, with a
dedicated and sensitive staff which is helping the complainants to upload their complaint
on the portal.
Running the web portal for the past few years have shown the way for putting into place
the following initiatives as a part of the future roadmap:
l In view of the large number of crimes being committed against children, it is proposed
to upgrade the present facilities on VIKALP to include crime against children.
Information about this will be disseminated at all schools, starting with those that are
covered under MSP's RU BA RU program.
A WA R D S 2 0 1 7FICCI
118
A need was felt by the Pune Police to make women safety a reality in the city rather than a
mere perception. They planned to extend unwavering support to the recent development
under the purview of feminism in the nation. Furthermore, Pune Police wanted to protect
the rights of women by empowering them by promoting equality among the genders and
save women against crimes like human trafficking with the help of programs such as
Damini Squad. In addition, they wanted to spread awareness about self-defence within
women and children. In this context, the Pune Police launched 3 initiatives for Mahila
Suraksha Abhiyaan i.e. saving countless lives:
l Damini Squad – Dedicated squad to curb the crimes against women on the streets of
Maharashtra and fight for the justice of women and children.
l SOS – GPS based SOS mobile application which uses advanced tracking system to
locate the position of the woman which has initiated the distress call. The App works
without internet and GPS.
l BuddyCop – The program has been launched especially for the working women of the
city to provide an additional safety level by assigning a police officer to a group of
every 40 working women. These women can get in touch with their buddy cops via
Whatsapp, call or email in case of any distress.
In addition, Pune Police has provided a facility on its website through which women can
lodge a complaint without visiting the Police Station. It enables submission of quick
complaints of any type of minor crime via a dynamic form.
Key Benefits to the Public and the Government
l Damini Squad – Helps to prevent crimes, especially in areas around schools, colleges,
and tuitions. The squad covers 52 chain snatching points around the city. This
significantly reduces the crime rates. It also provides a safer environment for women
and pacifies their fears.
l SOS – The App provides women with an immediate call-to-action during any exigency.
It helps the police to take instantaneous measures and save vital response time. It also
enables victims to reach the police without alerting the assaulter / molester.
l BuddyCop – It has increased the sense of workplace safety for the working women. In
addition, it has increased efficiency and flow of information to all the stakeholders of
the programs via app like Whatsapp and also motivates women to lodge complaints
and not get scared of the police.
#Mahila Suraksha
Category of the Initiative : Women Safety
State : Maharashtra
A WA R D S 2 0 1 7FICCI
118
A need was felt by the Pune Police to make women safety a reality in the city rather than a
mere perception. They planned to extend unwavering support to the recent development
under the purview of feminism in the nation. Furthermore, Pune Police wanted to protect
the rights of women by empowering them by promoting equality among the genders and
save women against crimes like human trafficking with the help of programs such as
Damini Squad. In addition, they wanted to spread awareness about self-defence within
women and children. In this context, the Pune Police launched 3 initiatives for Mahila
Suraksha Abhiyaan i.e. saving countless lives:
l Damini Squad – Dedicated squad to curb the crimes against women on the streets of
Maharashtra and fight for the justice of women and children.
l SOS – GPS based SOS mobile application which uses advanced tracking system to
locate the position of the woman which has initiated the distress call. The App works
without internet and GPS.
l BuddyCop – The program has been launched especially for the working women of the
city to provide an additional safety level by assigning a police officer to a group of
every 40 working women. These women can get in touch with their buddy cops via
Whatsapp, call or email in case of any distress.
In addition, Pune Police has provided a facility on its website through which women can
lodge a complaint without visiting the Police Station. It enables submission of quick
complaints of any type of minor crime via a dynamic form.
Key Benefits to the Public and the Government
l Damini Squad – Helps to prevent crimes, especially in areas around schools, colleges,
and tuitions. The squad covers 52 chain snatching points around the city. This
significantly reduces the crime rates. It also provides a safer environment for women
and pacifies their fears.
l SOS – The App provides women with an immediate call-to-action during any exigency.
It helps the police to take instantaneous measures and save vital response time. It also
enables victims to reach the police without alerting the assaulter / molester.
l BuddyCop – It has increased the sense of workplace safety for the working women. In
addition, it has increased efficiency and flow of information to all the stakeholders of
the programs via app like Whatsapp and also motivates women to lodge complaints
and not get scared of the police.
#Mahila Suraksha
Category of the Initiative : Women Safety
State : Maharashtra
A WA R D S 2 0 1 7FICCI
121
With the objective to provide smart and citizen friendly policing in Telangana and also to
tone up and revamp the overall mechanism involved in the process of passport
verification, the Director General of Police, Telangana State, after holding threadbare
discussions with its team members, directed to procure iPads, which could be used across
the State. In addition, he instructed the concerned officials to design and develop the
related Administrative Software to conduct online police verification. In this context, the
R & D Wing, Chief Office in tandem with a Hyderabad based private sector company
developed an user friendly administrative Software i.e. VERIFAST, in tune with
requirements of the Field Verification Officers (FVOs) to conduct online passport
verification. The features of this initiative are:
l Expeditious Police verification of the passport applicants.
l Bring down number of days taken for verification to single digit and shouldn't exceed
stipulated time of 21 days.
l Paperless process.
l Transparency and accountability of the process.
l Dissemination of information to the applicants at all the stages of verification through
SMS alerts.
l Capture GPS coordinates of applicants' address.
l Auto allocation to avoid cherry picking of Personal Particulars Forms (PPFs) by the
Field Verification Officer (FVO).
l To achieve 100% citizen satisfaction.
l Continuous monitoring and evaluation of the verification process.
Key Benefits to the Public and the Government
l Time Saver - In result, unlike in the past, the PPFs filed online by the applicants
seeking Indian passports at different PSKs across the State are being downloaded
from the passport website at respective DPHQ / PV Cell, on daily basis and
transmitted to the concerned FVOs online and thus drastically reducing the transit
period to one day in sharp contrast to the existing 10-days during the manual process
of verification and thus gained (9) days which was otherwise being squandered
away for scrutiny alone of the applications.
l Achievement of Target of 21 days - The initiative enabled the Telangana State to
expedite the process of passport verification at a fast speed. The average time taken
during the year 2016 was 5 days as against 8-days during the year-2015 and the
percentage of completion of verification process within 21- days had once again
Smart Passport Verification Process
Category of the Initiative : Other Policing Initiative
State : Telangana
A WA R D S 2 0 1 7FICCI
121
With the objective to provide smart and citizen friendly policing in Telangana and also to
tone up and revamp the overall mechanism involved in the process of passport
verification, the Director General of Police, Telangana State, after holding threadbare
discussions with its team members, directed to procure iPads, which could be used across
the State. In addition, he instructed the concerned officials to design and develop the
related Administrative Software to conduct online police verification. In this context, the
R & D Wing, Chief Office in tandem with a Hyderabad based private sector company
developed an user friendly administrative Software i.e. VERIFAST, in tune with
requirements of the Field Verification Officers (FVOs) to conduct online passport
verification. The features of this initiative are:
l Expeditious Police verification of the passport applicants.
l Bring down number of days taken for verification to single digit and shouldn't exceed
stipulated time of 21 days.
l Paperless process.
l Transparency and accountability of the process.
l Dissemination of information to the applicants at all the stages of verification through
SMS alerts.
l Capture GPS coordinates of applicants' address.
l Auto allocation to avoid cherry picking of Personal Particulars Forms (PPFs) by the
Field Verification Officer (FVO).
l To achieve 100% citizen satisfaction.
l Continuous monitoring and evaluation of the verification process.
Key Benefits to the Public and the Government
l Time Saver - In result, unlike in the past, the PPFs filed online by the applicants
seeking Indian passports at different PSKs across the State are being downloaded
from the passport website at respective DPHQ / PV Cell, on daily basis and
transmitted to the concerned FVOs online and thus drastically reducing the transit
period to one day in sharp contrast to the existing 10-days during the manual process
of verification and thus gained (9) days which was otherwise being squandered
away for scrutiny alone of the applications.
l Achievement of Target of 21 days - The initiative enabled the Telangana State to
expedite the process of passport verification at a fast speed. The average time taken
during the year 2016 was 5 days as against 8-days during the year-2015 and the
percentage of completion of verification process within 21- days had once again
Smart Passport Verification Process
Category of the Initiative : Other Policing Initiative
State : Telangana
A WA R D S 2 0 1 7FICCI
123
Website) while uploading the PVRs from entry, verification to submission Mode and
efforts, are underway.
l Similarly, at present at the time of downloading PPFs from passport website and
uploading the PVRs from Verifast App to the passport website, the existing TCS
software is hardly supporting maximum 5-Files for the above purpose and in result lot
of time is consumed. Instead of 5-Files, the TCS software shall at least support 100-
Files for downloading / uploading so as to further expedite the online process of
downloading and uploading.
l Training Programs are organized at regular intervals to improve the skills of Field
Officers during verification and also to keep them at pace with the changing trends in
the technological developments.
l The applicants at the time of filing the PPF, submits various documents such as (1)
Voter ID Card, (2) Aadhar Card, (3) Ration Card, (4) Driving License, (5) Electricity Bill,
(6) Birth Certificate, (7) SSC Certificate, (8) Gas Bill & Water Bill etc. To cross verify the
authenticity of the above documents, the view level access of the below mentioned
links are required to be provided:
v The Commissioner of Transport Department (for driving license)
v The Commissioner of GHMC (for voter Id, birth / death certificate, aadhar card)
v The Commissioner of Civil Supplies (for ration card)
v The Director of Board of Secondary Education (for SSC certificate)
v The Chairman and Managing Director TSSPDCL, (for electricity bills)
v The Regional Director CGWB, (for water bills)
l New Software applications such as "Pride" and "Verify" is being followed in Telangana
State and it is required to be introduced all over India to ascertain whether the
particular applicant possess double passport and whether facing criminal
proceedings at different courts of law in India.
A WA R D S 2 0 1 7FICCI
122
achieved 100 % as stipulated by the Govt. of India.
l Optimum Man Power Usage - With the introduction of iPads as part of Smart & Citizen
friendly Policing Initiative, the manpower was reduced drastically from 450 FVOs
during the year 2014 (before the initiative) to mere 100 FVOs as on today.
l Financial Benefits - The remaining relieved FVOs were being utilized to look after
other routine police work and reduced the administrative costs of Telangana State
Police. In addition, a sum of more than Rs. 3 Crores was given by the Govt. of India to
the State of Telangana towards the services rendered for clearance of PPFs / Police
Verification Report (PVRs) within the stipulated period of (21) days ever since the
inception of the initiative.
l Technical benefits - GPS coordinates of applicants' address are captured during
verification which means the Field Verification Officer has to physically go the
residence of the applicant. In addition, these coordinates are used in mapping to
understand various things such as from which areas, the new applicants are applying
for passport etc.
Procedural, Administrative and Legislative Changes
The Telangana State Police has empowered its IT Cell, which is located at the Police Head
Quarter to collect the feedback from the passport applicants by involving an independent
private agency. During the collection of feedback from the citizens the following
parameters and criteria are taken into consideration to treat as a negative feedback:
l Demand for money during verification.
l Rude or impolite behaviour by the FVO.
l Tips offered by an applicant and acceptance by the FVO.
l Not making calls before going to the house of an applicant for verification.
l Making a call just an hour before visiting the house of an applicant.
The feedback serves as a mirror and portrays the true image of the Field Officers and
enables to take corrective steps to eradicate corruption and secure transparency and
accountability amongst the Field Officers as a part of Citizen friendly Policing.
Financial Implications
l Development of software application - Rs.40 lakhs
l Procurement of hardware - Rs. 65 lakhs
l Recurring costs for maintenance, hosting, SMS etc. - Rs.10 lakhs
Follow-up Initiatives
l The Telangana State Police is using 'VeriFast' App to conduct passport verification. As
such seamless connectivity is required to carry forward the online process to avoid
duplication of work from VeriFast to TCS Software (company managing the Passport
A WA R D S 2 0 1 7FICCI
123
Website) while uploading the PVRs from entry, verification to submission Mode and
efforts, are underway.
l Similarly, at present at the time of downloading PPFs from passport website and
uploading the PVRs from Verifast App to the passport website, the existing TCS
software is hardly supporting maximum 5-Files for the above purpose and in result lot
of time is consumed. Instead of 5-Files, the TCS software shall at least support 100-
Files for downloading / uploading so as to further expedite the online process of
downloading and uploading.
l Training Programs are organized at regular intervals to improve the skills of Field
Officers during verification and also to keep them at pace with the changing trends in
the technological developments.
l The applicants at the time of filing the PPF, submits various documents such as (1)
Voter ID Card, (2) Aadhar Card, (3) Ration Card, (4) Driving License, (5) Electricity Bill,
(6) Birth Certificate, (7) SSC Certificate, (8) Gas Bill & Water Bill etc. To cross verify the
authenticity of the above documents, the view level access of the below mentioned
links are required to be provided:
v The Commissioner of Transport Department (for driving license)
v The Commissioner of GHMC (for voter Id, birth / death certificate, aadhar card)
v The Commissioner of Civil Supplies (for ration card)
v The Director of Board of Secondary Education (for SSC certificate)
v The Chairman and Managing Director TSSPDCL, (for electricity bills)
v The Regional Director CGWB, (for water bills)
l New Software applications such as "Pride" and "Verify" is being followed in Telangana
State and it is required to be introduced all over India to ascertain whether the
particular applicant possess double passport and whether facing criminal
proceedings at different courts of law in India.
A WA R D S 2 0 1 7FICCI
122
achieved 100 % as stipulated by the Govt. of India.
l Optimum Man Power Usage - With the introduction of iPads as part of Smart & Citizen
friendly Policing Initiative, the manpower was reduced drastically from 450 FVOs
during the year 2014 (before the initiative) to mere 100 FVOs as on today.
l Financial Benefits - The remaining relieved FVOs were being utilized to look after
other routine police work and reduced the administrative costs of Telangana State
Police. In addition, a sum of more than Rs. 3 Crores was given by the Govt. of India to
the State of Telangana towards the services rendered for clearance of PPFs / Police
Verification Report (PVRs) within the stipulated period of (21) days ever since the
inception of the initiative.
l Technical benefits - GPS coordinates of applicants' address are captured during
verification which means the Field Verification Officer has to physically go the
residence of the applicant. In addition, these coordinates are used in mapping to
understand various things such as from which areas, the new applicants are applying
for passport etc.
Procedural, Administrative and Legislative Changes
The Telangana State Police has empowered its IT Cell, which is located at the Police Head
Quarter to collect the feedback from the passport applicants by involving an independent
private agency. During the collection of feedback from the citizens the following
parameters and criteria are taken into consideration to treat as a negative feedback:
l Demand for money during verification.
l Rude or impolite behaviour by the FVO.
l Tips offered by an applicant and acceptance by the FVO.
l Not making calls before going to the house of an applicant for verification.
l Making a call just an hour before visiting the house of an applicant.
The feedback serves as a mirror and portrays the true image of the Field Officers and
enables to take corrective steps to eradicate corruption and secure transparency and
accountability amongst the Field Officers as a part of Citizen friendly Policing.
Financial Implications
l Development of software application - Rs.40 lakhs
l Procurement of hardware - Rs. 65 lakhs
l Recurring costs for maintenance, hosting, SMS etc. - Rs.10 lakhs
Follow-up Initiatives
l The Telangana State Police is using 'VeriFast' App to conduct passport verification. As
such seamless connectivity is required to carry forward the online process to avoid
duplication of work from VeriFast to TCS Software (company managing the Passport
A WA R D S 2 0 1 7FICCI
127
Mr. G. K. Pillai retired as Union Home Secretary to the Government of India. He belongs to
the Kerala cadre of the 1972 batch of IAS. He has worked in various positions in the State
Government of Kerala and the Central Government.
In the Central Government, he had worked in the Ministry of Defence, Ministry of Road,
Transport & Highways and in the Ministry of Home Affairs, besides a long stint in the
Commerce Ministry, including as the Commerce Secretary to the Union Government.
Mr. Pillai has a BSc in physics and chemistry from St. Joseph's College, Bangalore and MSc
from the Indian Institute of Technology (IIT), Madras.
Mr. G.K. Pillai
Former Home Secretary
Government of India
Esteemed Jury Members
Mr. K.M. Singh joined Indian Police Service in 1968 and was allotted Maharashtra cadre. During his 46 years of Government service, he served in the Intelligence Bureau of the Govt. of India for nearly three decades, which included about 7 years in Jammu & Kashmir. He also served in the Indian High Commission London as Minister, Coordination from 1996 to 2000. He held the post of Director General, CISF from 2003 to 2005. He is an alumni of National Defence College.
On retirement from Govt service in 2005, he was appointed the same year as a Founder Member of National Disaster Management (NDMA) with the status of Minister of State in the Union Government with 5 year tenure. His second term as Member, NDMA ended in 2014. He has been responsible for conceiving and setting up the National Disaster Response Force (NDRF) from scratch.
He is actively associated with a number of Delhi based Think Tanks and Non Profit Organisations like Policy Perspectives Foundation (PPF), Vivekananda International Foundation (VIF) and Association of Senior Retired IPS Officers (ARSIPSO).
Mr. K. M. Singh
Former Member NDMA &
DG, Central Industrial Security Force
Government of India
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Mr. G. K. Pillai retired as Union Home Secretary to the Government of India. He belongs to
the Kerala cadre of the 1972 batch of IAS. He has worked in various positions in the State
Government of Kerala and the Central Government.
In the Central Government, he had worked in the Ministry of Defence, Ministry of Road,
Transport & Highways and in the Ministry of Home Affairs, besides a long stint in the
Commerce Ministry, including as the Commerce Secretary to the Union Government.
Mr. Pillai has a BSc in physics and chemistry from St. Joseph's College, Bangalore and MSc
from the Indian Institute of Technology (IIT), Madras.
Mr. G.K. Pillai
Former Home Secretary
Government of India
Esteemed Jury Members
Mr. K.M. Singh joined Indian Police Service in 1968 and was allotted Maharashtra cadre. During his 46 years of Government service, he served in the Intelligence Bureau of the Govt. of India for nearly three decades, which included about 7 years in Jammu & Kashmir. He also served in the Indian High Commission London as Minister, Coordination from 1996 to 2000. He held the post of Director General, CISF from 2003 to 2005. He is an alumni of National Defence College.
On retirement from Govt service in 2005, he was appointed the same year as a Founder Member of National Disaster Management (NDMA) with the status of Minister of State in the Union Government with 5 year tenure. His second term as Member, NDMA ended in 2014. He has been responsible for conceiving and setting up the National Disaster Response Force (NDRF) from scratch.
He is actively associated with a number of Delhi based Think Tanks and Non Profit Organisations like Policy Perspectives Foundation (PPF), Vivekananda International Foundation (VIF) and Association of Senior Retired IPS Officers (ARSIPSO).
Mr. K. M. Singh
Former Member NDMA &
DG, Central Industrial Security Force
Government of India
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Prof. Sushma Yadav is the Chair Professor, Dr. Ambedkar Chair in Social Justice at IIPA.
Prior to this, she was Reader (Associate Professor), at Delhi College of Arts and
Commerce, University of Delhi. Recipient of Rai Bahadur Gori Shankar Memorial Medal
and Maharshi Karve Memorial prize, she has been awarded ICSSR short term Doctoral
Fellowship and Inter University Associateship at Indian Institute of Advance Studies,
Shimla. Besides, she served as a member of Academic Council of University of Delhi
during 1996-2000 and a member, Executive Committee Delhi Regional Branch of IIPA
during 1994-1996 and 2002-2004.
She has an experience of over 30 years in teaching and research. Presently, she is working
on the philosophy of Dr. B.R. Ambedkar along with the issues of Social Justice with
reference to Good Governance, Human Rights and Empowerment of the Depressed
Sections of Society including women for Inclusive Growth and Development.
Dr. Sushma Yadav
Professor of Public Policy & Governance
Indian Institute of Public Administration (IIPA)
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Ms. Manjari Jaruhar retired as Special Director General of CISF. She is one of the first five
women police officers in India and the first from the State of Bihar. She was selected for the
Indian Police Service (IPS) in 1976 and has held key positions in the state governments of
Bihar and Jharkhand, the National Police Academy (NPA), the CISF and the CRPF. She has
led teams in a wide range of complex and challenging assignments that have prepared
her for a career in the private and social sector.
Ms. Jaruhar is a recipient of the Government of India's Police Medal for Meritorious Service
and the President's Police Medal for Distinguished Service. She was awarded the Director
General's Commendation Disc for outstanding service twice in the CISF and once when
she was with the CRPF.
Ms. Manjari Jaruhar
Former Special DG
Central Industrial Security Force, Government of India
Mr. Alok Bansal is Director India Foundation and Honorary Executive Director of South
Asian Institute for Strategic Affairs (SAISA). He is also an Honorary Professor at New Delhi
Institute of Management (NDIM) and facilitator of India Policy Group (IPG) on Afghanistan
for Track II Dialogues by Friedrich Ebert Stiftung.
He has been the Executive Director of the National Maritime Foundation (NMF) and has
worked with the Institute for Defence Studies and Analyses (IDSA), and Centre for Land
warfare Studies (CLAWS). He has authored a book titled Balochistan in Turmoil: Pakistan stat Cross Roads in 2009 and has co-edited three books titled, South Asian Security: 21
Century Discourses, Pakistan Occupied Kashmir: The Untold Story and Sri Lanka: Search
for Peace.
Mr. Alok Bansal
Director
India Foundation
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Prof. Sushma Yadav is the Chair Professor, Dr. Ambedkar Chair in Social Justice at IIPA.
Prior to this, she was Reader (Associate Professor), at Delhi College of Arts and
Commerce, University of Delhi. Recipient of Rai Bahadur Gori Shankar Memorial Medal
and Maharshi Karve Memorial prize, she has been awarded ICSSR short term Doctoral
Fellowship and Inter University Associateship at Indian Institute of Advance Studies,
Shimla. Besides, she served as a member of Academic Council of University of Delhi
during 1996-2000 and a member, Executive Committee Delhi Regional Branch of IIPA
during 1994-1996 and 2002-2004.
She has an experience of over 30 years in teaching and research. Presently, she is working
on the philosophy of Dr. B.R. Ambedkar along with the issues of Social Justice with
reference to Good Governance, Human Rights and Empowerment of the Depressed
Sections of Society including women for Inclusive Growth and Development.
Dr. Sushma Yadav
Professor of Public Policy & Governance
Indian Institute of Public Administration (IIPA)
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Ms. Manjari Jaruhar retired as Special Director General of CISF. She is one of the first five
women police officers in India and the first from the State of Bihar. She was selected for the
Indian Police Service (IPS) in 1976 and has held key positions in the state governments of
Bihar and Jharkhand, the National Police Academy (NPA), the CISF and the CRPF. She has
led teams in a wide range of complex and challenging assignments that have prepared
her for a career in the private and social sector.
Ms. Jaruhar is a recipient of the Government of India's Police Medal for Meritorious Service
and the President's Police Medal for Distinguished Service. She was awarded the Director
General's Commendation Disc for outstanding service twice in the CISF and once when
she was with the CRPF.
Ms. Manjari Jaruhar
Former Special DG
Central Industrial Security Force, Government of India
Mr. Alok Bansal is Director India Foundation and Honorary Executive Director of South
Asian Institute for Strategic Affairs (SAISA). He is also an Honorary Professor at New Delhi
Institute of Management (NDIM) and facilitator of India Policy Group (IPG) on Afghanistan
for Track II Dialogues by Friedrich Ebert Stiftung.
He has been the Executive Director of the National Maritime Foundation (NMF) and has
worked with the Institute for Defence Studies and Analyses (IDSA), and Centre for Land
warfare Studies (CLAWS). He has authored a book titled Balochistan in Turmoil: Pakistan stat Cross Roads in 2009 and has co-edited three books titled, South Asian Security: 21
Century Discourses, Pakistan Occupied Kashmir: The Untold Story and Sri Lanka: Search
for Peace.
Mr. Alok Bansal
Director
India Foundation
List of Entries Received for FICCI
SMART Policing Awards 2017
List of Entries Received for FICCI
SMART Policing Awards 2017
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Anti-Insurgency
l Assam Rifles (AR) - Anti Insurgency Operation
l Central Reserve Police Force (CRPF) - Anti Insurgency & Emergency Response
l Central Reserve Police Force (CRPF) - Sampark- An Initiative
l Indo-Tibetan Border Police (ITBP) - Efforts for Strengthen the Anti-Naxal Operations in Chhattisgarh
Border Management
l Assam Rifles (AR) - Maintenance of Sanctity of Indo-Myanmar Border
l Border Security Force (BSF) - Border Security Force / Comprehensive Integrated Border Management System (CIBMS)
l Border Security Force (BSF) - Border Security Force
l Himachal Pradesh Police - Web Database for Issuing NOCs for the purpose of Inner Line Permits (ILPs) to Foreigners visiting Restricted Area on the International Border Line (IB) on the Indo-China Border as per MHA notification for Border states of year 2011
l Indo-Tibetan Border Police (ITBP) - Efforts for Deployment of Mahila Troops for Border Guarding Duties in BOPs
Child Safety
l Chandigarh Police - Child Safety
l Telangana State Police - Amma Nannu Ammake (Mother Don't Sell Me)
Community Policing
l Andhra Pradesh Police - Pre-Litigation Counselling Forum (PLCF)
l Assam Police - Project Prahari
l Central Reserve Police Force (CRPF) - Winning Heart and Minds Amidst Insurgency
l Chandigarh Police - Community Policing
l Gujarat Police - Bandhutva Smarak (Friendship Memorial)
l Gujarat Police - Community Policing
l Gujarat Police - Jilla Police Sanskar Pravachan Shreni
List of Entries Received for FICCI SMART Policing Awards 2017
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Anti-Insurgency
l Assam Rifles (AR) - Anti Insurgency Operation
l Central Reserve Police Force (CRPF) - Anti Insurgency & Emergency Response
l Central Reserve Police Force (CRPF) - Sampark- An Initiative
l Indo-Tibetan Border Police (ITBP) - Efforts for Strengthen the Anti-Naxal Operations in Chhattisgarh
Border Management
l Assam Rifles (AR) - Maintenance of Sanctity of Indo-Myanmar Border
l Border Security Force (BSF) - Border Security Force / Comprehensive Integrated Border Management System (CIBMS)
l Border Security Force (BSF) - Border Security Force
l Himachal Pradesh Police - Web Database for Issuing NOCs for the purpose of Inner Line Permits (ILPs) to Foreigners visiting Restricted Area on the International Border Line (IB) on the Indo-China Border as per MHA notification for Border states of year 2011
l Indo-Tibetan Border Police (ITBP) - Efforts for Deployment of Mahila Troops for Border Guarding Duties in BOPs
Child Safety
l Chandigarh Police - Child Safety
l Telangana State Police - Amma Nannu Ammake (Mother Don't Sell Me)
Community Policing
l Andhra Pradesh Police - Pre-Litigation Counselling Forum (PLCF)
l Assam Police - Project Prahari
l Central Reserve Police Force (CRPF) - Winning Heart and Minds Amidst Insurgency
l Chandigarh Police - Community Policing
l Gujarat Police - Bandhutva Smarak (Friendship Memorial)
l Gujarat Police - Community Policing
l Gujarat Police - Jilla Police Sanskar Pravachan Shreni
List of Entries Received for FICCI SMART Policing Awards 2017
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Elderly Safety
l Chandigarh Police - Elderly Safety
l Delhi Police - Mobile app for Senior Citizens
l Rajasthan Police - Senior Citizen Security App
l Telangana State Police - Senior Citizen Care and Concern Desk
Emergency Response
l Andhra Pradesh Police - E-Raksha
l Andhra Pradesh Police - ABHAYAM
l Assam Rifles (AR) - Emergency Response
l Central Industrial Security Force (CISF) - GIS, Geographic Information System
l Chhattisgarh Police - Citizen COP (Mobile Application)
l Gujarat Police - "Surakshit Safar", "Vadodara Railway Police"
l Madhya Pradesh Police - State Police Emergency Response System - Dial 100
l Madhya Pradesh Police - Automated Disaster and Emergency Command and Response Monitoring System
l Telangana State Police - Rapid Cop & Nalgonda Police Website
l Telangana State Police - Hawk Eye Mobile Application
l Uttar Pradesh Police - UP 100 Project - Police Emergency Management System
Human Trafficking
l Madhya Pradesh Police - Human Trafficking
l Madhya Pradesh Police - Human Trafficking & Child Safety
l Odisha Police - Rescue & Rehabilitation of Missing Children
l Sashastra Seema Bal (SSB) - Human Trafficking
l Sashastra Seema Bal (SSB) - Human Trafficking
l Telangana State Police - Human Trafficking
Intelligence Collection
l Assam Rifles (AR) - Directorate General Assam Rifles Field Intelligence Unit (Directorate FIU)
l Gujarat Police - Kem Chho? Kachchh
l Tamil Nadu Police - EOW Scambuster Interactive Message System
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l Maharashtra Police - Police Mitra App
l Maharashtra Police - Cyber Security Awareness Programme
l Odisha Police - Ama Police' - the Community Policing Scheme of Odisha
l Odisha Police - People Friendly Policing in Twin Cities
l Tamil Nadu Police - Friends of Police
l Telangana State Police - SAFE TOWN- SAFEST Colony
l Telangana State Police - Jana Maithri
l Telangana State Police - Installation of CCTV Cameras
l Tripura Police - Prayaas
l Uttar Pradesh Police - Twitter Seva
l Uttar Pradesh Police - Gender – sensitive Community Policing" an initiative of the Uttar Pradesh Police Mahila Samman Prakoshth
Crime Investigation & Prosecution
l Andhra Pradesh Police - Court Cases Monitoring System (CMS)
l Andhra Pradesh Police - Court Monitoring System (CMS)
l Andhra Pradesh Police - CHANAKYA
l Gujarat Police - PINAC (Programme for Identification of Arrested Criminals)
l Gujarat Police - EKLAVYA-V
l Karnataka Police - Defraying Investigation Related Expenditure - Karnataka Experience
l Madhya Pradesh Police - GRP Help App, Web based monitoring system, QIRT as state of the art response mechanism and investigation support system
l Tamil Nadu Police - GAP Analysis
l Uttar Pradesh Police - Crime Mapping
Cyber Crime
l Jammu & Kashmir Police - Cyber Crime & Cyber Security
l Maharashtra Police - #CyberSuraksha
l Odisha Police - Cyber Crime
l Odisha Police - Cyber Crime
l Telangana State Police - Cyber Forensics Lab
l Uttar Pradesh Police - Cyber Crime Police Station
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Elderly Safety
l Chandigarh Police - Elderly Safety
l Delhi Police - Mobile app for Senior Citizens
l Rajasthan Police - Senior Citizen Security App
l Telangana State Police - Senior Citizen Care and Concern Desk
Emergency Response
l Andhra Pradesh Police - E-Raksha
l Andhra Pradesh Police - ABHAYAM
l Assam Rifles (AR) - Emergency Response
l Central Industrial Security Force (CISF) - GIS, Geographic Information System
l Chhattisgarh Police - Citizen COP (Mobile Application)
l Gujarat Police - "Surakshit Safar", "Vadodara Railway Police"
l Madhya Pradesh Police - State Police Emergency Response System - Dial 100
l Madhya Pradesh Police - Automated Disaster and Emergency Command and Response Monitoring System
l Telangana State Police - Rapid Cop & Nalgonda Police Website
l Telangana State Police - Hawk Eye Mobile Application
l Uttar Pradesh Police - UP 100 Project - Police Emergency Management System
Human Trafficking
l Madhya Pradesh Police - Human Trafficking
l Madhya Pradesh Police - Human Trafficking & Child Safety
l Odisha Police - Rescue & Rehabilitation of Missing Children
l Sashastra Seema Bal (SSB) - Human Trafficking
l Sashastra Seema Bal (SSB) - Human Trafficking
l Telangana State Police - Human Trafficking
Intelligence Collection
l Assam Rifles (AR) - Directorate General Assam Rifles Field Intelligence Unit (Directorate FIU)
l Gujarat Police - Kem Chho? Kachchh
l Tamil Nadu Police - EOW Scambuster Interactive Message System
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l Maharashtra Police - Police Mitra App
l Maharashtra Police - Cyber Security Awareness Programme
l Odisha Police - Ama Police' - the Community Policing Scheme of Odisha
l Odisha Police - People Friendly Policing in Twin Cities
l Tamil Nadu Police - Friends of Police
l Telangana State Police - SAFE TOWN- SAFEST Colony
l Telangana State Police - Jana Maithri
l Telangana State Police - Installation of CCTV Cameras
l Tripura Police - Prayaas
l Uttar Pradesh Police - Twitter Seva
l Uttar Pradesh Police - Gender – sensitive Community Policing" an initiative of the Uttar Pradesh Police Mahila Samman Prakoshth
Crime Investigation & Prosecution
l Andhra Pradesh Police - Court Cases Monitoring System (CMS)
l Andhra Pradesh Police - Court Monitoring System (CMS)
l Andhra Pradesh Police - CHANAKYA
l Gujarat Police - PINAC (Programme for Identification of Arrested Criminals)
l Gujarat Police - EKLAVYA-V
l Karnataka Police - Defraying Investigation Related Expenditure - Karnataka Experience
l Madhya Pradesh Police - GRP Help App, Web based monitoring system, QIRT as state of the art response mechanism and investigation support system
l Tamil Nadu Police - GAP Analysis
l Uttar Pradesh Police - Crime Mapping
Cyber Crime
l Jammu & Kashmir Police - Cyber Crime & Cyber Security
l Maharashtra Police - #CyberSuraksha
l Odisha Police - Cyber Crime
l Odisha Police - Cyber Crime
l Telangana State Police - Cyber Forensics Lab
l Uttar Pradesh Police - Cyber Crime Police Station
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Training & Capacity Building
l Assam Rifles (AR) - Conduct of Training and Capacity Building at Assam Rifles Training Center & School
l Central Industrial Security Force (CISF) - Recruitment Management System
l Central Reserve Police Force (CRPF) - IED Management
l Chhattisgarh Police - Training and Capacity Building of Policemen
l Indo-Tibetan Border Police (ITBP) - Training & Capacity Building
l Indo-Tibetan Border Police (ITBP) - Karate Course for Delhi Police Mahila Constables by ITBP Academy
l Madhya Pradesh Police - Project FIT-PC- Focused Improvement in Training of Police Constabulary
l Sashastra Seema Bal (SSB) - E-Governance Initiative in SSB
l Telangana State Police - Integrated Intelligence Training Academy (IITA)
l Telangana State Police - Soft Skills & Leadership Skill Training
l Uttar Pradesh Police - NAVCHETNA: “NEW CONSCIOUSNESS” an initiative of the Uttar Pradesh Police Mahila Samman Prakoshth
l Central Industrial Security Force (CISF) - START-An Integrated Faculty Development Programme of CISF NISA
l Karnataka Police - State of the Art Traffic Training and Road Safety Institute
l Sashastra Seema Bal (SSB) - Raising of new training centre from scratch with low cost expenditure
Women Safety
l Andaman & Nicobar Police - Women Safety
l Andhra Pradesh Police - 4th Lion Mobile Application
l Central Industrial Security Force (CISF) - Operation Kali
l Chandigarh Police - Women Safety
l Chhattisgarh Police - Raksha Team
l Delhi Police - Himmat Application
l Gujarat Police - Ujaas (rehabilitation of female sex worker)
l Kerala Police - "Sthree Suraksha" women Self Defence Techniques (WSDT) Training Programme
l Maharashtra Police - PRATISAAD APP
l Maharashtra Police - #MahilaSuraksha
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Maritime Security
l Tamil Nadu Police - Marine Home Guards Programme
Road Safety & Traffic Management
l Andaman & Nicobar Police - Road Safety & Traffic Management
l Andhra Pradesh Police - Traffic eChallan System
l Chandigarh Police - Community Policing
l Himachal Pradesh Police - Rak Matung Tung: Reduction in accidents happening on roads due to drunken driving and prevalence of drinking habits in the tribal culture
l Jammu & Kashmir Police - Road Safety & Traffic Management
l Karnataka Police - Evidence Based Enforcement Using Camera
l Odisha Police - Road Safety & Traffic Management
l Telangana State Police - DRIVE SAFE - ARRIVE SAFE
l Telangana State Police - Accident Resolution Team
l Telangana State Police - Accident Resolution Team (ART)
l Uttar Pradesh Police - UP Police Traffic Application
l Uttarakhand Police - Uttarakhand City Patrol
Smart Police Station
l Chandigarh Police - Smart Police Station
l Chhattisgarh Police - Smart Police Stations of Durg
l Delhi Police - Smart Police Station
l Haryana Police - Kiosk for Smart Policing
l Telangana State Police - Smart Police Stations
Surveillance & Monitoring
l Jammu & Kashmir Police - Curbing the Cultivation of Narcotic Substances in the J&K State
l Madhya Pradesh Police - Integrated CCTV Surveillance System for 11 cities of MP during Simhastha (Kumbh Mela) 2016
l Rajasthan Police - Hot Spot Analysis
l Telangana State Police - FINS - Fingerprint Identification & Network System
l Telangana State Police - Who are you ? (Data Base)
l Telangana State Police - Community CCTV System Project
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Training & Capacity Building
l Assam Rifles (AR) - Conduct of Training and Capacity Building at Assam Rifles Training Center & School
l Central Industrial Security Force (CISF) - Recruitment Management System
l Central Reserve Police Force (CRPF) - IED Management
l Chhattisgarh Police - Training and Capacity Building of Policemen
l Indo-Tibetan Border Police (ITBP) - Training & Capacity Building
l Indo-Tibetan Border Police (ITBP) - Karate Course for Delhi Police Mahila Constables by ITBP Academy
l Madhya Pradesh Police - Project FIT-PC- Focused Improvement in Training of Police Constabulary
l Sashastra Seema Bal (SSB) - E-Governance Initiative in SSB
l Telangana State Police - Integrated Intelligence Training Academy (IITA)
l Telangana State Police - Soft Skills & Leadership Skill Training
l Uttar Pradesh Police - NAVCHETNA: “NEW CONSCIOUSNESS” an initiative of the Uttar Pradesh Police Mahila Samman Prakoshth
l Central Industrial Security Force (CISF) - START-An Integrated Faculty Development Programme of CISF NISA
l Karnataka Police - State of the Art Traffic Training and Road Safety Institute
l Sashastra Seema Bal (SSB) - Raising of new training centre from scratch with low cost expenditure
Women Safety
l Andaman & Nicobar Police - Women Safety
l Andhra Pradesh Police - 4th Lion Mobile Application
l Central Industrial Security Force (CISF) - Operation Kali
l Chandigarh Police - Women Safety
l Chhattisgarh Police - Raksha Team
l Delhi Police - Himmat Application
l Gujarat Police - Ujaas (rehabilitation of female sex worker)
l Kerala Police - "Sthree Suraksha" women Self Defence Techniques (WSDT) Training Programme
l Maharashtra Police - PRATISAAD APP
l Maharashtra Police - #MahilaSuraksha
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Maritime Security
l Tamil Nadu Police - Marine Home Guards Programme
Road Safety & Traffic Management
l Andaman & Nicobar Police - Road Safety & Traffic Management
l Andhra Pradesh Police - Traffic eChallan System
l Chandigarh Police - Community Policing
l Himachal Pradesh Police - Rak Matung Tung: Reduction in accidents happening on roads due to drunken driving and prevalence of drinking habits in the tribal culture
l Jammu & Kashmir Police - Road Safety & Traffic Management
l Karnataka Police - Evidence Based Enforcement Using Camera
l Odisha Police - Road Safety & Traffic Management
l Telangana State Police - DRIVE SAFE - ARRIVE SAFE
l Telangana State Police - Accident Resolution Team
l Telangana State Police - Accident Resolution Team (ART)
l Uttar Pradesh Police - UP Police Traffic Application
l Uttarakhand Police - Uttarakhand City Patrol
Smart Police Station
l Chandigarh Police - Smart Police Station
l Chhattisgarh Police - Smart Police Stations of Durg
l Delhi Police - Smart Police Station
l Haryana Police - Kiosk for Smart Policing
l Telangana State Police - Smart Police Stations
Surveillance & Monitoring
l Jammu & Kashmir Police - Curbing the Cultivation of Narcotic Substances in the J&K State
l Madhya Pradesh Police - Integrated CCTV Surveillance System for 11 cities of MP during Simhastha (Kumbh Mela) 2016
l Rajasthan Police - Hot Spot Analysis
l Telangana State Police - FINS - Fingerprint Identification & Network System
l Telangana State Police - Who are you ? (Data Base)
l Telangana State Police - Community CCTV System Project
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l Telangana State Police - SNEHITHA - With You Always
l Telangana State Police - SHE Teams
l Telangana State Police - Swashakthi
l Telangana State Police - SHE Teams
l Uttar Pradesh Police - Women Power Line 1090
l Uttar pradesh Police - "VIKALP"- an initiative of the Uttar Pradesh Police Mahila Samman Prakoshth
l Uttarakhand Police - Koshish - Ek Asha
Other Policing Initiative
l Andhra Pradesh Police - E-Parishkar
l Andhra Pradesh Police - Vehicle Fuel & Repairs Management System
l Andhra Pradesh Police - Verifast - Expeditious and paperless police verification of passport applicants
l Andhra Pradesh Police - Vehichle Acknowledgement System
l Chhattisgarh Police - Technical Interface & Use of Software in Policing
l Karnataka Police - Transparent Recruitment Process
l Narcotics Control Bureau (NCB) - Healthy Campus
l Tamil Nadu Police - Transparent Examination
l Telangana State Police - Smart Passport Verification Process
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l Telangana State Police - SNEHITHA - With You Always
l Telangana State Police - SHE Teams
l Telangana State Police - Swashakthi
l Telangana State Police - SHE Teams
l Uttar Pradesh Police - Women Power Line 1090
l Uttar pradesh Police - "VIKALP"- an initiative of the Uttar Pradesh Police Mahila Samman Prakoshth
l Uttarakhand Police - Koshish - Ek Asha
Other Policing Initiative
l Andhra Pradesh Police - E-Parishkar
l Andhra Pradesh Police - Vehicle Fuel & Repairs Management System
l Andhra Pradesh Police - Verifast - Expeditious and paperless police verification of passport applicants
l Andhra Pradesh Police - Vehichle Acknowledgement System
l Chhattisgarh Police - Technical Interface & Use of Software in Policing
l Karnataka Police - Transparent Recruitment Process
l Narcotics Control Bureau (NCB) - Healthy Campus
l Tamil Nadu Police - Transparent Examination
l Telangana State Police - Smart Passport Verification Process
FICCI Security Department
FICCI Security Department
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FICCI has many specialised committees where key concerns of the industry are debated
and discussed with the specific aim of presenting the recommendations to the
Government for favourable decisions.
Considering internal security is the backbone of growth and overall development of a
nation, FICCI has constituted two specialised committees to look into various aspects of
security –
l Committee on Homeland Security (HLS) is chaired by Mr. G. K. Pillai, Former Union
Home Secretary, Govt. of India, which is working towards bridging the gap between
policing and technology.
l Committee on Private Security Industry (PSI) is chaired by Ms. Manjari Jaruhar,
Former Special DG – CISF, Govt. of India. The committee has been advocating for key
policy issues confronting the industry.
Some of the focus areas:
SMART Policing: FICCI has instituted award for best practices in SMART Policing in
India, with the objective to promote initiatives taken by the police for the safety and
security of Indian citizens. This can change public perception and build positive and
progressive image of the police among people. FICCI SMART Policing Awards provide a
platform to Police Officials across India to learn from the experiences of other states and
also for possible adoption of the best practices to further enhance policing in their
respective states.
Police Modernisation: FICCI is working towards bridging the gap between policing and
technology. We engage with various enforcement agencies and provide them a platform
to interact with industry, to articulate their requirements and to understand new
technologies for security. This initiative is under our umbrella theme of “Safe & Secure
Nation”.
Road Safety: United Nations has proclaimed 2011-20 as the Decade of Action on Road
Safety. FICCI feels that the Indian Industry can play a significant role in addressing the
issue of road safety and will be promoting potential private sector interventions in Road
Safety through their core business activities.
Indian Unmanned Aerial Vehicle (UAV) Policy & Regulations: FICCI has initiated
formulating Working Groups in areas of: (a) enabling regulations for developmental use of
UAVs, and prevention of rouge UAVs; (b) framework for permission and licencing for
manufacturing of UAVs; and (c) technological structure for detection and neutralisation of
unidentified UAVs. FICCI will submit the suggestions and recommendation for Indian
UAV Policy & Regulations to the Ministry of Home Affairs.
India Risk Survey: FICCI every year conducts survey of risk as perceived by corporate,
which could affect business continuity. The objective of the report is to inform and
FICCI Security Department
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FICCI has many specialised committees where key concerns of the industry are debated
and discussed with the specific aim of presenting the recommendations to the
Government for favourable decisions.
Considering internal security is the backbone of growth and overall development of a
nation, FICCI has constituted two specialised committees to look into various aspects of
security –
l Committee on Homeland Security (HLS) is chaired by Mr. G. K. Pillai, Former Union
Home Secretary, Govt. of India, which is working towards bridging the gap between
policing and technology.
l Committee on Private Security Industry (PSI) is chaired by Ms. Manjari Jaruhar,
Former Special DG – CISF, Govt. of India. The committee has been advocating for key
policy issues confronting the industry.
Some of the focus areas:
SMART Policing: FICCI has instituted award for best practices in SMART Policing in
India, with the objective to promote initiatives taken by the police for the safety and
security of Indian citizens. This can change public perception and build positive and
progressive image of the police among people. FICCI SMART Policing Awards provide a
platform to Police Officials across India to learn from the experiences of other states and
also for possible adoption of the best practices to further enhance policing in their
respective states.
Police Modernisation: FICCI is working towards bridging the gap between policing and
technology. We engage with various enforcement agencies and provide them a platform
to interact with industry, to articulate their requirements and to understand new
technologies for security. This initiative is under our umbrella theme of “Safe & Secure
Nation”.
Road Safety: United Nations has proclaimed 2011-20 as the Decade of Action on Road
Safety. FICCI feels that the Indian Industry can play a significant role in addressing the
issue of road safety and will be promoting potential private sector interventions in Road
Safety through their core business activities.
Indian Unmanned Aerial Vehicle (UAV) Policy & Regulations: FICCI has initiated
formulating Working Groups in areas of: (a) enabling regulations for developmental use of
UAVs, and prevention of rouge UAVs; (b) framework for permission and licencing for
manufacturing of UAVs; and (c) technological structure for detection and neutralisation of
unidentified UAVs. FICCI will submit the suggestions and recommendation for Indian
UAV Policy & Regulations to the Ministry of Home Affairs.
India Risk Survey: FICCI every year conducts survey of risk as perceived by corporate,
which could affect business continuity. The objective of the report is to inform and
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sensitise all stakeholders about the emerging risks for a developing economy like India, so
that well planned and strategic policy decisions can be made.
Security Standards and Guidelines: FICCI is working with the Bureau of Indian
Standards (BIS) for creation of standards and guidelines for electronic security.
Capacity Building Programmes: FICCI has initiated capacity-building programmes and
workshops as an attempt to increase awareness about Women Safety at Work Place,
Forensics of Fraud Detection, White Collar Crimes, etc.
Public Procurement for Internal Security: FICCI is working towards advocacy for
bringing well-defined procedures for fair and transparent procurement of security
products and solutions, so as to provide level playing field to the industry.
Enforcement of Private Security Agencies Regulation (PSAR) Act 2005: Major portion of
the private security industry is unorganised. FICCI is advocating the proper enforcement
of the Act.
Armed Security for Cash Logistics: FICCI is advocating for a well-articulated policy for
deployment of armed private security guards for protection of cash vans, which carry
crores of public money every day.
Private Security Workers' Categorisation as Skilled / Highly Skilled Workers: Re-
categorisation notified vide a gazette notification S.O.191 (E). Security guards without
arms have been categorised as 'Skilled Workers' and Security Guards with arms have been
categorised as 'Highly Skilled Workers'.
Minimum Standards/Guidelines for Cash Logistics Companies: FICCI is advocating for
establishment of standards and operating guidelines for cash logistics companies.
Mr. Sumeet Gupta Mr. Ankit Gupta
Director Senior Assistant Director
[email protected] [email protected]
T: +91-11-2348 7515 T: +91-11-2348 7212
FICCI
Federation House, Tansen Marg, New Delhi 110 001
www.ficci.com
Contact
COMPENDIUM BEST PRACTICES IN
SMART POLICING
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FICCI
SMART P LICING
Mr. Sumeet Gupta Mr. Ankit Gupta
Director Senior Assistant Director- Homeland Security
E: [email protected] E: [email protected]
T: +91-11-2348 7515 T: +91-11-2348 7212
Federation of Indian Chambers of Commerce and Industry (FICCI)
Federation House, Tansen Marg, New Delhi - 110 001
www.ficci.in
Contact Us
Established in 1927, FICCI is the largest and oldest apex business
organisation in India. Its history is closely interwoven with India's
struggle for independence, its industrialisation, and its emergence as one
of the most rapidly growing global economies.
A non-government, not-for-profit organisation, FICCI is the voice of India's
business and industry. From influencing policy to encouraging debate,
engaging with policy makers and civil society, FICCI articulates the views
and concerns of industry. It serves its members from the Indian private
and public corporate sectors and multinational companies, drawing its
strength from diverse regional chambers of commerce and industry
across states, reaching out to over 2,50,000 companies.
FICCI provides a platform for networking and consensus building within
and across sectors and is the first port of call for Indian industry, policy
makers and the international business community.