company profile for google g suite deployment and … · google cloud includes wide range of...

PAWA IT SOLUTIONS LIMITED

COMPANY PROFILE FOR GOOGLE G SUITE DEPLOYMENT AND SUPPORT

PawaITSolutionsLimited,P.OBox51641–00200,

JabavuOfficeSuites,JabavuLane,HurlinghamNairobi.

Tel:0205270617,+254717845316.Email:[email protected]/VATPIN.:P051426617A

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PREAMBLE Google Cloud includes wide range of enterprise and business solutions based on the cloud computing model that include Google Cloud Computing Platform, G Suite, Google Education to mention but a few. These products are all deployed on top of Google’s infrastructure and technology and offer multiple redundancy and high reliability backed with 99.99% SLA guarantee.

G Suite is a collection of Enterprise Office communication, productivity and collaborative solutions and software offered by Google for Business. The solutions are deployed within an organizations domain with the organization having full control of its data, users and service management through an admin console. Core G Suite Products include;

Ø Email; Through Gmail with 30GB storage Ø Calendar and Meetings; Through Google Calendar Ø Video Conferencing Tools; Through Google Hangouts Ø Mass Mailing; Through use of Google Groups Ø Office and Collaboration; Through use of Google Drive Ø Surveys and Assessments; Through Google Forms Ø Intranets and Portals; Through Google Sites

G Suite offers business the ability to manage their business enterprise in the cloud without the worry of reliability and downtime and instead focus on their business. G Suite even offers a Marketplace to shop to extend and enhance your organization tools through 3rd party tools such as CRM, Invoice, etc. The G Suite is a subscription service that is charged by the number of users committed to it in the organization against on a monthly or annual basis




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PARTNER PROFILE Pawa IT Solutions Limited is a System, Software and Technology company incorporated in Kenya on March 2013. We specialize in developing and deploying enterprise software solutions for businesses as well as offering re-selling of cloud solutions. We are dedicated to leveraging and using Information Technology solutions to solve business challenges such as communication, collaboration, information dissemination, business process automation, education and many more needs.

We, Pawa IT Solutions Ltd are certified Google Cloud Partners for the EMEA Region with specialty in Google Cloud and Google Education. We have a highly trained and skilled team in Google Cloud solutions that includes;

1. Two Google Cloud Deployment Specialists; Trained and certified by Google 2. Two Google Education, G Suite and Google Chrome Certified Trainers 3. Three Google Sales and Customer Support Reps 4. One Google Cloud Sales Engineer

You Verify at Google Partner Listing at; https://cloud.withgoogle.com/partners

We have a great range of specialty and experience in providing G Suite, Google Education and Software integration solutions. As Google Cloud Partners, we provide a wide range of solutions to business that would like to move to the cloud and use Google technologies and solutions. Some of our Core Google Cloud service offerings include;

1. G Suite Deployment; Deploy and manage the whole range of G Suite products for your organization.

2. Reselling; G Suite, G Suite Business, Google Cloud, Google Drive and Google Maps license reselling

3. Data Migration; Migrate your data from legacy, Cpanel, MS Outlook PST Files and any mail clients to G Suite.

4. System Integration; Development of Solutions such as SSO and business process automation through Google Cloud solutions

5. Training; Provide user and admin training on G Suite management and optimization techniques such as use of Groups, Hangout and Calendar for meetings and Sites

6. Security Management; Anti Spoofing, Anti-ransomware and protection of emails communication within your domain using SPF, DKIM, DMARC.

7. Backup and Recovery; Build solutions and tools for your G Suite data backup 8. Portals Intranet; Create and develop intranet using Google Sites.

Prepared by: Limoke Oscar, Business Development and Project Manager Pawa IT Solutions Limited [email protected] Date: 2018 Sign:………………………………




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1.0 OVERVIEW OF G SUITE SOLUTIONS G Suite consists of a suite of cloud based enterprise communication and collaboration suite applications provide by Google. The applications are used within an enterprise setup and control such as within an organization domain e.g. example.co.ke and with ability to add and control more domains. The organization has full control of the users and data with Google and us, Pawa IT, acting as technology and platform providers and reselling providers.

G Suite packs salient features and technologies that make it robust and great for enterpsur4s that include;

Ø Email Security through Encryption; Ø Large Storage Capacity; Ø Office and Productivity Suite; Ø Web and Mobile Access; Ø Multi-Client and Platform Support; Ø 99.99% SLA Guarantee Ø User and Service Management

When you sign up for G Suite, your organization gets a range of products that work within your enterprise to achieve communication, productivity and collaborative goals. All these products are intertwined with single sign on that allows users to sign into all of the products when they sign into just one. The organization has full control through an admin dashboard for control of data, users and services it chooses to deploy. Let us take a look at the core products and how your organization would find them useful;




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1.1 Gmail Gmail within Google Apps for Work is the enterprise web mail provided by Google for enterprise use within an organizations’ own domain name and control. Gmail offers highly secured and encrypted email connection with SSL and HTTPS security protocol enforced on all Gmail connections. It includes 30GB Mailbox size per user, offline support, custom enterprise email addresses such as [email protected].

1.2 Google Hangouts – Now Google Meet Google Meet within Google for work is a web based video conferencing facility. It also provides instant messaging via text chats. Google Hangouts is integrated with Google calendar to allow for remote participation in meetings via video links automatically. It also allows users who are not in your domain to both join and participate in your videoconference.

1.3 Google Calendar Easily schedule meetings at times that work for everyone, get meeting reminders and share calendars. With Google Calendar, multiple employees can post events on a single calendar that the entire company can access and edit accordingly. Google calendar has inbuilt SMS notifications that work across all ISPS.

1.4 Google Drive Google Drive is both a web and desktop application that allow users to create, store, share and collaborate on various files and work from whatever geographical location and time one is. With Google Drive, files can be accessed through the web or through desktop application available on both Windows, MacOS, Linux, Android, iOS and Windows Mobile. It allows you to store files in the cloud, share them, and have access to them from anywhere. Google Drive storage is shared between Gmail for Work but the storage capacity for Google Drive can increased per user based of demand.

1.5 Google Sites With Google Sites, create with ease beautiful Company sites that can serve various functions for inter and intra communication such as company intranet, resource and learning center etc. All this without any need for coding for technical skills. Control how you share the sites and the content with internal and external partners and even map it to your own company subdomain such as site1.example.com

1.6 Google Groups Google Groups can be used as mailing lists and to share email communication, internal or external, share calendars, docs, sites and videos quickly with coworkers, teams, vendors and partners. Groups are easy to set up and manage by the organization ICT Admin who can define and set access, sending and posting permissions as the organizations;




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2.0 OUR G SUITE VALUE PROPOSITION Our G Suite Value Proposition for your organization is based on the most important aspects of the business that are available within G Suite. As we have seen some of the core Google product offerings before, we shall explore the strategic and important aspects of G Suite that would help your business;

2.1 Cost G Suite is a subscription service that is billed per user per duration that is either monthly or annually at fixed rates by Google defined below. See More about Google Apps Billing and Costs here; https://gsuite.google.com/pricing.html. As Partners however, working in collaboration with the Google Territory Manager, we can manage to secure competitive pricing for your organization for the plans.

2.2 Post-Deployment Services G Suite comes with very many services and tools that enhance communication and collaboration.

1. Groups and collaborative inboxes: We shall create groups for teams and functions. With groups, users can easily create groups to communicate more easily with their departments, teams, and special-interest groups. They can also create groups that people outside your organization can send messages to – ideal for your customer service, support, and sales teams. Users can manage their own group memberships and even create their own groups.

2. Managing users and creating an organizational structure: We shall create organizational units beneath your top-level organization then move users and devices to that sub-organization. With organization units, users and services can optimally be managed with settings being applied to certain organization units as fits with companies’ information policies.

3. Provision Calendar Resources 4. Google Contacts and the G Suite Directory: Enable contact sharing and make it as per

Client data and information sharing policies. 5. Mobile devices: Managing and working with mobile devices issued by the company. Any

device issued by Client would be able to be remotely wiped if managed in the Admin Console. Set up printers, scanners and third-party apps: We shall configure all available printers to running on the network to be able to allow print, scan and send scan via email. Each Printer has a license or is an account within G Suite

2.3 Management and Reduction of License Many organizations are buying licenses they would ordinarily not need for G Suite or for other competitive products such as O365 make you pay than they would need. G Suite in itself, has legal and clever methods that can be implemented to reduce the number of licenses an organization would buy hence saving on costs. Our proposal to manage and reduce on license while maintaining the same level of communication and production would involve the following measures;




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2.3.1 Use of Email and Domain Aliases G Suite has a feature that allows for creating alternative email addresses to users that can send and receive emails through a main user’s inbox at no extra cost.

Ø For instance, let us assume the company has over 10 branches or departments and each have an email address such as [email protected]. This department addresses are accessed by the manager who as well has a unique email address such as [email protected] . We can create up to 10 aliases accounts per user and hence offer substantial savings on license charges.

Ø Using individual aliases, we can reduce this by creating branch/department alias that is owned by the manager so that [email protected] both can send and receive emails from both [email protected] and [email protected] .

Ø If you have more than 1 domain that you use in your organization, we can as well add a domain alias or multiple domain aliases to give all users email aliases in the other domain so that say;

Ø If our main domain is abc.com and we have another domains abc.net, and we have users in abc.com with email addresses such as [email protected] and would love the same users to have the same email on the other domain so that if any user confuses sending an email to [email protected] instead of to [email protected], the emails are delivered to the same user in the primary domain abc.com without any committing for new licenses.

Ø This feature could save the organization license costs ranging from 10-40%

2.3.2 Use of Shared Inboxes though Group Inboxes G Suite through the Groups service allows for shared inboxes between teams with various rules for sending and receiving emails such as blocking the public from sending emails to the group.

2.4 Security Management/Measures G Suite has a wide array of security features that serve to protect the organization from threats posed to email. In addition to the default email encryption and https enforcement for access of your organization email, which protects your email from being intercepted by intruders, there are additional slightly sophisticated measures that make your organization email and data even more watertight and protected. Some of the security measures we shall put in place include;

1. Encryption; All data in G Suite Gmail and Google Drive are by default encrypted on transit and on rest. Two Step Verification (2FA/2SV); Enable for use across organization or particular OUs

2. Password Enforcing; 3. Activity Auditing; Enable and enforce G Suite Sends admins notifications and where

possible, blocks an account if it suspects it has been accessed by suspicious users by way of new IPs etc.

4. Less Secure Apps Blocking; Enable and enforce blocking less secure apps and password specific for such Apps such as Outlook.

5. Spamming Control; Gmail has a strong inbuilt anti-spamming that reduces up to 99% of spam. Train ICT to whitelist/blacklist domains. Also train to show users to mark as spam from inbox

6. Phishing and Spoofing Control; Deploying SPF, DKIM, and DMARC policies that would make it impossible for one to forge emails from your domain. This would do away with such threats

7. Manage Data Sharing through Google Drive; Manage data sharing or external and internal parties. Train users on the various sharing options within Google Drive




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2.5 Data Migration We have migrated thousands of user inboxes from varied mail services to G Suite and we know how this process can be painful and yet crucial. With our experience and technical skills, we are able to help move your user data from legacy system such as webmails, MS PST/Outlook files or any IMAP compliant Email platform painlessly as possible.

2.6 Systems Integration We are able to develop software solutions that integrate G Suite with your existing enterprise solutions. Some of the integration solutions we propose include;

Ø SSO integration with existing LDAP such MS Active Directory, SAML SSO or us of Googl as Identity Provider

Ø Develop Portals and intranets based on Google Sites for functions such as ; Company Intranets, Teaching/Learning Resource Center, Project/Team Sites etc

Ø Develop custom business solutions and integrations; Such Pay slip Automations Emailer, CRM integration, etc

3.0 Training and Support

3.1 Training We have 2 Certified Google Education Trainers and Google Apps Deployment Specialist who provide the training.

Ø Admin Training- Technical, Services and User Management Ø User Self Service Training by employing Self free on demand self-Training Portal

(Synergies; https://portal.synergyse.com/a/#videos/) Ø Training of Trainers; Internal Ø User Awareness and Full Training

3.2 Support Our support mechanism involves dedicated user support as well as escalation procedures and path to a solution.

1. A Self-Service Google Site will be developed for the following audience; Ø General Use: Overview of G Suite Productivity Suite; Ø Normal Users/How TO Guide; Getting Around and using G Suite tools Ø New User: Resources for new users who will join after switch to G Suite Ø ICT Staff; Admin Console and Other Technical components

2. Product Updates/Blog/Best Use cases; We send our clients a monthly newsletter on a select G Suite Product. This is meant to help organizations make optimal use of their G Suite service/licenses to reap optimal rewards in com8nication, productivity and collaboration. We also publish our regular updates on our Blog at medium.com/pawa-it

3. A Technical Account Manager (TAM); 1 TAM will be dedicated for client for a period. The TAM will be sending periodic and regular product update, support and providing any support needed Monday to Friday 8am to 5 pm.

4. Telephone Support: Limited telephone support for all working days as well as weekends and holidays will be offered.

company profile for google g suite deployment and … · google cloud includes wide range of...

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