ENTER THE WORLD OF CONVENIENT DRIVING EXPERIENCES

C O M P A N Y P R O F I L E

Fast Rent A CarAlways at your service!

CONTENTS

The Group

The Company

Mission and Vision

Objectives

Why Us?

Product and Services

Sister Companies

Awards

Mile Stone

Locations

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The GroupGroup of Companies

Car Rental & Leasing Company

Franchise For Operation Of Taxi In Abu Dhabi and Al Ain

Main Operators of Public Bus Transportation in Abu Dhabi & Al Ain

Premier Limo Service

Franchise for operation of taxiin Sharjah

Wholesale Insurance & Reinsurance Brokerage

Bus Rental & Leasing Company

Dedicated Workshop Facilities In Sharjah, Abu Dhabi & Al Ain to Cater Group Company Fleet

Used Car Sales Division With Branches In Abu Dhabi & Dubai

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L I N E B U S R E N T A L L L C

Emirates National Group (ENG) owns and operates companies that deal with all means of private and public transport, along with their ancillary services.

Emirates National Group (ENG) is a market leader in automotive services.

From managing the tremendously successful Fast Rent a Car, Emirates National Group has evolved to preside over a plethora of companies ranging from car hire, limo, and public transport services to auto recovery and maintenance facilities, excelling in each of these fields.

The company has grown from strength to strength, adopting a highly ambitious, quality-driven, goal-orientated business methodology that evolves with each market’s needs and requirements.

Established in 1990, Abu Dhabi-based vehicle rental company, Fast Rent A Car is also ISO 9001:2008 certified. A member of the Emirates National Group (ENG), Fast Rent A Car has earned a reputation for world class performance with its award-winning customer service, which has been honored in consecutive years at the prestigious Sheikh Khalifa Excellence Awards (SKEA). A reputation, built on a dedication to provide the highest standards of customer service. This commitment has also led to receiving the MENA Platinum and Gold award for Best Car Rental Local Brand for three consecutive years.

Fast Rent A Car offers a highly comprehensive line up of vehicles, customers can be confident of finding a tailor - made solutions to meet their need and budget.

Fast Rent A Car offers a wide range of cars available in more than 20+ categories for daily - weekly - monthly and yearly rentals; starting from standard cars, sedans, hatch-back, SUVs, 4x4, Luxury cars, Luxury buses and commercial vehicles.

Booking can be made at any of the 20+ branches, or through the website www.fastuae.com or just by dialling Toll Free 800-Fast (3278).

The Company

OUR MISSION

OUR OBJECTIVES• Wearecustomercentricorganizationandconsiderthisessential for our success. We listen to our customers; provide them superior service exceeding their expectation. Thus earning their trust, respect

and confidence.

• Weareacohesiveteam.Webelieveincollaboration,pro-activeness,professionalism,investing in our people, technology, quality, continuous learning and improvement.

• WebelieveinInnovation.Weempowerourpeopletobecreative,listentothemandreward innovation and creativity.

• WeareguidedbyEthicalprinciples.Wearecommittedtobeingopen,honest,reliable and respectful in our dealings with our people and stakeholders.

• WevalueourStakeholders.Wehavetransparentinteractivitywiththestakeholders,ensuring mutual success and fulfilment of our mission.

• WehonourourcommitmenttoSociety.Werecognizetheresponsibilityandopportunity to contribute to society and make a meaningful difference.

• Wecommunicateworld-classbrandimage.Weensureeffective corporate visibility.

• WehavethetrustoftheShareholders.Wearecommittedtodeliveringhealthyreturn on investment and wealth generation.

“To be competitive with high quality services, exceeding customer expectations by providing customized transport solutions.

FRC will adopt the best technology solutions serving the needs of customers, catering for economy, luxury and commercial needs, while maintaining satisfaction across the value chain from customers to our people and throughout stakeholders.”

“To be the most preferred transport solution provider in the regions we operate”.

• Transparency & Integrity• Customer Service• Quality• Creativity & Innovation• Value adding

OUR VISION

OUR VALUES

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Accesibility

• 20+BranchesAcrossUAE• 24/7Service• StateofTheArtOnlineBookingFacility

Solutions

• Daily,Weekly,MonthlytoLongTermLeasing• Chauffeur• PickUpAndDropOff• 24HourEmergencyRoadsideAssistance

Variety

• WideRangeOfVehiclesRangingFromEconomy to Luxury

• MostCompetitiveRates• SuitableForBusinessandFamily

Latest model cars0908

WHY US?

DAILY / WEEKLY RENTALS

COMMERCIALFLEET

SHORT & LONG TERM LEASE FROM 1 MONTH to 3 YEARS

PROJECTMANAGEMENT

24/7 SERVICE

CHAUFFEURSERVICES

BUS RENTAL

ONLINERESERVATIONS

DELIVERY ANDCOLLECTION

SCHOOL BUSES

At Fast Rent A Car we have dedicated our time to your driving wants and needs. Whatever the occasion, be assured that there is a range of

carefully tailored services for you to choose from.

PRODUCT AND SERVICES

Fast Line Bus Rental provides you with the most reliable customised solutions when it comes to group transportation. This service combines experienced drivers with Fast Line Bus Rental’s modern fleet of buses to ensure a safe and hassle-free trip.

•Tailored to your exact requirements •Professional drivers

•7 Seater Van • 26 Seater Luxury Bus

•Buses (for 15, 30, 34 or 45 passengers)

•Luxury coaches (45 passengers) •Special corporate rates

•Business class luxury bus (30 Passengers)

Fast Limousine, pride ourselves on providing safe, secure, reliable chauffeur-driventransportationservicesbetweenAirports,Hotelsand Resorts from Dubai to a wide range of destinations within UAE. We cater to tourists (individuals & groups) and to the corporate sector by handling transportation for major conventions and conferences in UAE. Our luxurious fleet of Sedan and Mini Vans , are driven by our experienced team of Our chauffeurs who are qualified, well familiar and trained on “Echo Driving Program” and “Customer assist Program” to ensure the highest level of satisfaction to the passengers.

All our vehicles are latest models, licensed by Dubai Transport & Abu dhabi Transport Authority, fully insured including passengers

We Offer:

• 24hrsservicesavailableondaily,weekly,or monthly booking.• AllourvehiclesarelatestmodelsandlicensedbyTransAdandRTA

with verified rates.• Allvehiclesarefullyinsuredincludingpassengers.

Fast Limo was incorporated in Jan 2003 providing the ultimate in chauffeured limousine/hire car service to the senior executives, management, corporate customers and other individuals.

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L I N E B U S R E N T A L L L C

Fast Service Center is a well equipped state of Art Workshop Located in Sharjah, Dubai, Abu Dhabi and Al Ain. The workshop caters to all kind of vehicles, from simple maintenance to extensive mechanical repairs. It has a well equipped technicians who handle all types of repairs and services.

Fast service Centre has started its operation in 1997. It has fully fledged workshop capable of undertaking any kind of mechanical and body shop repairs with quality and efficiency.

It has equipped with all kind of modern equipments required for carrying out any kind of work shop operations with quality & efficiency. Also, it has a well competent technical team with enormous experience and capable of technical diagnosis with cost effective & quality repairs using genuine spare parts.

Each work shop has a capacity of delivering 75 to 80 mechanical vehicles per day and each body shop 15 to 20 vehicles per day. Fast Service Centre is already catering service to its 7500 vehicles in UAE and is capable of rendering professional service with quality.

Emirates Taxi Sharjah Registered as an official operator in 2004, Emirates Can is now one of the leading taxi service providers in Sharjah. Catering to residents, tourists and business professionals.

• Operatingwithafleetof1,200taxies(1,199+1vehicleforhandicapped).• Thecarsareoperatedbymultinationalmixofdrivers, trained for utmost customer satisfaction and setting new standards of hospitality and safety.• Allcarsarefixedwithdigitalfaremeters(&dispatchsystem).• In2005wehavebeenawardedthecontracttocoverthepassengerstraffic

at Sharjah international Airport.• WorkshopfacilitiesinSharjahwhereourentirefleetgoesthroughroutine

maintenance and accidents repair.• Theaverageutilizationofthefleethasbeensustainedabove99%.

From 2008 – 2013 the company was given and awarded as the first place of 4 franchised taxi competitors by Sharjah Transport for each of its 4 categories at annual meeting.

Overall, Emirates Cab top in Customer Satisfaction, Service, Quality, Financial & Administrative processes and Overall performance. It led the way among all of Sharjah’s Taxi operators.

Emirates Taxi Abu Dhabi Commenced its operation in November 2007 withasanctionedfleetsizeof1246taxies.

• Operatingwithafleetover1246taxies(1,245+1vehicle for handicapped).• Thetaxiesareoperatedbyprofessionalmultilingual

drivers. They undergo rigorous training and testing before being deployed.• Thedriverssharethemanagementmissionofcommitmentto

quality standards set by Trans Ad.• Allcarsarefixedwithdigitalmetersapproved by Trans Ad.• Wehavebeenawardedthecontracttocoverthewholeof Abu Dhabi including Al Ain and western region.• OurworkshopsfacilitiesarelocatedinMussafahwhereourfleet

goes through routine maintenance and accident repairs.

We have professionals who have vast experience and dedication to this project, are currently leading the whole team towards the common goalofbestserviceandeffectiveutilizationofourfleet.

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City Transport is the public bus transportation Company of the Emirates National Group. In July 2008 we were given the responsibility by the Abu Dhabi Government of being the sole operator of the Department of Transport’s bus network in Abu Dhabi and Al Ain.

Professional management, skilled drivers, a relentless focus on passenger satisfaction and all of the experience gained from over six years of everyday operation have combined to make City Transport the high quality operator of urban, suburban and intercity bus networks that it is today. Each and every day our services carry thousands of passengers efficiently and reliably to where they need to be and back again, the success and quality of which is demonstrated by continuously growing ridership numbers.

Throughout our operation we give the highest commitment to Quality,EnvironmentandHealth&Safetywhichisdemonstratedby the certification of our operations to international standards ISO 9001:2008,ISO14001:2004andOHSAS18001:2007.

As a major Emirati private operator of public transportation inside the UAE, City Transport has developed world class expertise and deploys industry leading technology working with Transport Authorities to reduce costs, improve service quality, and increase ridership.

The company started operations in January 2006 as a subsidiary of Colemont Global Group and is back by Colemont Corporation, the parent company of one of the largest wholesale specialty insurance broker in the United States.

• Fullserviceretailandwholesale.• Insuranceandreinsurancebrokerageoperationprovidinginnovativerisk

management and risk transfer solutions to a diverse group of commercial clients.• Thebrokerageteamhavetheexpertisetohandleandadviseonany property. Casualty, financial, professional, marine, aviation and treaty

reinsurance placements.• TheDubaiandAbuDhabiofficesarepartofaveryrapidly expanding international network.

For more details: www.colemontuae.com

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2014Middle East & North Africa Travel Awards (MENA)Gold – Best Car Rental - Local Brand

2014Department of Tourism & Commerce Marketing (Government of Dubai)Silver - Best Delivery Time

2013Sheikh Khalifa Excellence Awards (SKEA)Silver – Services

List of Awards

During the autumn of 1990, with the establishment of Fast Rent A Car, a giant leap was taken towards realising the vision of UAE’s leaders to encourage entrepreneurship in the country.

Fast Rent A Car started it’s journey with a modest fleet of 30 cars based in Abu Dhabi. We later expanded our operations into Dubai, Al-Ain, Fujairah & Ras Al Khaimah.

The brand name “Fast” was chosen because it conveyed the philosophy of the brand - to provide customers with a quick and hassle-free service experience, without tidal waves of paperwork, mountains of confusing jargon & protocol and without hidden payment traps – just a convenient and reliable car renting experience.

The last quarter of a century has seen Fast Rent A Car grow exponentially to become a major car rental company in the UAE. Today we own a group fleet of more than 10,000 vehicles in 35 categories including Sedans, SUVs, 4X4, Luxury cars, Luxury buses and commercial vehicles. With offerings to satisfy all customer and corporate client needs, we are continuously expanding. Our 19 branches cover all 7 emirates in the UAE and more branches are being planned.

All through this exciting journey of growth and expansion, we have ensured that our stakeholders receive excellent returnson their investment.

Fast Rent A Car values its employees just as much as its customers. We believe our employees are our brand ambassadors and we are committed to invest in their development. Afterall, it is to their credit that Fast Rent A Car has become a huge success story.

MILE STONE

2008 – 2009Sheikh Khalifa Excellence Awards (SKEA)Silver – Customer Service

20118th International Business AwardsDistinguishedHonoreeMedal

2012Middle East & North Africa Travel Awards (MENA)Platinum – Best Car Rental - Local Brand

2007Middle East & North Africa Travel Awards (MENA)Silver – Best Car Rental Local Brand

2011Arabia 500 AwardsRecognition – Company to Watch

2012Emirates National Group (holding company of Fast Rent A Car) was awarded by OMACThe New Era Award for Technology Innovation and Quality

2006 – 2007Sheikh Khalifa Excellence Awards (SKEA)Appreciation – Customer Service

2010 – 2011Sheikh Khalifa Excellence Awards (SKEA)Appreciation – Customer Service

2012 – 2013Sheikh Khalifa Excellence Awards (SKEA)Appreciation –Customer Service

2011International Arch of Europe, FrankfurtBusiness Initiative Directions (BID)

2013Middle East & North Africa Travel Awards (MENA)Platinum – Best Car Rental - Local Brand

2005Middle East & North Africa Travel Awards (MENA)Recognition – Best Car Rental Local Brand

2004 – 2005Sheikh Khalifa Excellence Awards (SKEA)Appreciation – Customer Service

2010International Quality Summit Award, New YorkBusiness Initiative Directions (BID)

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Abu Dhabi

Dubai

Sharjah

Ras Al Khaimah

FujairahAjman

Al Ain

Abu Dhabi

Corniche Road+971 2 632 4000

Salam Street+971 2 645 2444

Mussafah+971 2 551 2916

Airport Road+971 2 445 9298

Abu Dhabi Mall+971 2 645 7200

WTC Mall+971 2 6323 769

Ruwais Mall+971 2 876 2993

Dubai

Sheikh Zayed Road Al Qouz - Near Noor Bank Metro Station+971 4 338 7171

Sheikh Zayed Road City Tower 1 - oppEmirates Towers+971 4 326 6440

Al Garhoud+971 4 283 3448

Dubai International Airport Terminal 1 Arrival +971 4 224 5040

Dubai International Airport Terminal 1 Departure+971 4 220 0544

Jebel Ali Freezone+971 4 887 2131

Dubai Internet City+971 4 390 0880

Sharjah

Al Wahda Street+971 6 533 8877

Sharjah International Airport +971 6 552 7711

Al Ain

Zayed Bin Sultan Street+971 3 7667330

Fujairah

Hamad Bin Abdullah Road+971 9 222 7599

Ras Al Khaimah

Al Jazah Street - opp RAK Chamber of Commerce +971 7 233 9387

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AbuDhabi•Dubai•Sharjah•AlAin•RasAlKhaimah•Fujairah

“Our product is not cars but Customer Satisfaction delivered by People”

fastuae.com • assist@fastuae.com

Daily - Weekly - Monthly - Yearly - It’sCall Toll Free 800-FAST (3278)