COMPANY PROFILE [2015]

RAYYAN SOLUTIONS SDN. BHD.

819545-T

No 2.10, No 3 Jalan Cempada SD12/1A Bandar Sri Damansara 52200, Kuala Lumpur Tel/Fax : 0362743316

Website: www.rayyansolutions.com Email: info@rayyan.my

[Table of Contents]

1.0 [About The Company]

Introduction Philosophy Our Strength Company Profile Organizational Chart Strategic Alliances Our Services Partners Key Product

2.0 [Track Record]

List of Major Projects

3.0 [Support & Maintenance Services]

Introduction Support Strategies System and Software Support Office Location and Support Centers

4.0 [MOF and Bumiputera Certificates]

[The Company]

An Introduction

Rayyan Solutions Sdn Bhd was founded in 2008 to meet the growing demand for corporate information technology and communication needs and is focused in delivering high quality business I.T. solutions according to industry standard for the past 8 years. The founding directors have over 20 years

experience collectively in the corporate and public sector in Malaysia and Developing Nations market. Years of experience give our professionals insight into emerging technologies and how they may apply to our clients’ needs. With the focus on quality of service delivery, and achievement beyond expectations, Rayyan Solutions put together the world’s cutting edge solutions and customize them to meet customer’s specific requirement. Our Philosophy Relationship. Trust. Delivery. Service. We are committed to achieving your goals using the knowledge, experience and dedication of our talented professionals. Led by a team of experienced and entrepreneurial managers who are dedicated and committed towards Excellencies. We pride ourselves on our reputation to consistently deliver solutions that meet or exceed our client's expectations - and to complete projects in a timely, proficient manner. Our success is measured by our ability to deliver solutions that meet the information technology goals and/or provide a competitive advantage for our clients. In RSSB, we treat each customer as unique, with their specific environment and needs. We maintain this in every steps of our process, from the very first time we engaged with our customer. We believe that a long term partnership with customer is a key to success. Therefore customer satisfactions, value added solutions, and achievements beyond expectation are the value we incorporate in our business proposition.

[OUR STRENGTH]

MAZRI MAHMOOD - Director

Degree in BSc In Business, Indiana University Bloomington, USA

Mazri Mahmood has a Bachelor Degree in Finance and Computer Information

System. He has over 10 years working experience in Information Communication

Technology (ICT) industry especially in Large Scale System Integration,

Transportation System, Manufacturing, Engineering and Telecommunication in

Malaysia.

He spent most of his working career in a Korean MNC before venturing into

business world with Rayyan Solutions. As a Director, his vision is to be a catalyst

and driving force for Rayyan to deliver product excellence and quality customer

service to all Rayyan’s customer throughout the world.

RASHID AHWAZIAN - Director

MSc Computer Science, University Malaya

Holding a Bachelor with Honors in Mechanical Engineering as well as a Master

Degree with distinction in Information Technology, Rashid Ahwazian is driving

Rayyan Solutions Sdn. Bhd.’s technical affairs and practices in product

development and engineering division. Rashid has been active in IT and

transportation industry specifically in railway for over 7 years and has been

leading many different projects and systems. In the few years of his professional

career prior to setting up Rayyan Solutions, Rashid has managed to produce one

patented Mechanism, three registered engineering designs as well other genuine

development works in the industry.

KEY MEMBERS PARTICULAR

Name : Adiputra Mohamed

Years of experience : 14 years Qualification : Degree in Computer Science, UKM Work experience : POIS Berhad, Heitech Padu Berhad, Rayyan Solutions Sdn Bhd Position : CTO

Projects Involved: 1. Development of JAKIM e-Halal Pharmaceutical System for Jabatan

kemajuan Islam Malaysia 2012-2012 2. Project Director for Perkhidmatan Menaiktaraf dan Penyelenggaraan

system e-Kadaster for Jabatan Ukur dan Pemetaan Malaysia 2012-2013

3. Project Director for development of Toll Violation Enforcement System (TVES) for PLUS Berhad 2013

4. Kerja Kerja Pengubahsuaian dan Perolehan Peralatan ICT bagi Makmal Komputer Majlis Majlis Sukan negara 2013

5. Project Director for Network Structured Cabling Voice and Data for Akedemi percukaian Negara 2010.

6. Microsoft Windows Active Directory Migration from Windows NT4 to Windows 2003 for FELCRA Berhad, 2009

7. Project Director for Penubuhan Makmal dan Replikasi Sistem Ukur Kadasterdi Ibu Pejabat JUPEM, NRE

8. Consultant for Business Process Improvement (BPI) bagi perluasan projek MyIDENTITY

9. Project Director for the Migration and Maintenance of Official Web Portal of Department of Orang Asli Development, Ministry of Rural Development.

Name : Mohd Farabi Abd Fatah Qualification : BSc Management Information Systems, BSc. Economics, Virginia Tech,

Virginia, USA Work experience : 13 years

: Etiqa Bhd Tech Niaga Sdn Bhd Rayyan Solutions Sdn Bhd

Position : General Manager

Previous Projects 1. Project director and Consultant for the Development of Digital Recording System (SPD) and Renovation of Courtrooms and Its Corresponding Works at the Industrial Courts of Malaysia, on behalf of the Ministry of Human Resources of Malaysia.

2. Provide and consult all related technical specifications and application program for client and stake holders.

3. Responsible for project deliverables in Automated Speech Recognition Engine and algorithm, English Language Dictionary Database, Bahasa Malaysia Language Dictionary Database, digital audio mixers, microphone design, tuning and setup..

4. LHDN – Central Analytics Datawarehousing Application - Technical Consultant, January 2013 - May 2013.

5. Maxis Berhad - Central IT Forensics Datawarehousing Intelligent Application - Technical Consultant, July 2012 - December 2012..

6. Touch n Go - IT Infrastructure Monitoring. - Project Leader, August 2011 - June 2012.

7. Proton Parts Centre Sdn Bhd – Warehouse – IT Infrastructure Monitoring - Project Leader, December 2010 – June 2011.

8. PosMalaysia – Postal Services – IT Application Monitoring

Name : Amir Hamzah Jaafar Years of experience : 12 years Qualification : Bachelor of Computer Science (HONS) USM Work experience : IBM Malaysia

Virtual Softnet Solutions Sdn Bhd PerisiNiaga Sdn Bhd

Position : Lead Consultant

Previous Experience 1. Develop windows mobile application on CASIO DT X8 for MAIWP stock take system

2. Develop integration system for MAIWP stocktake system and SmartSQL accounting system

3. Group member for the study (BPR) of myIDENTITY with MAMPU 4. Project manager and solution architect for migration of 98 Liferay

portals to new production environment for Jabatan Kerajaan Tempatan (JKT)

5. Responsible to manage “Sistem Kompaun Trafik” with MBPJ (20 Units), involving Project Management, source code migration and development of the system on windows mobile for CASIO IT9000

6. Successfully setup USM 5 node and 8 node PC Cluster. Also maintain, upgrade and document the system.

7. Successfully setup UM, Chemistry Department 8 node PC Cluster. 8. Successfully setup, document and maintain USM SUN Cluster for

research and teaching purposes.

Name : Zulkiflee Ahmad Years of experience : 12 years Qualification : Diploma in IT UITM Jengka,

Selangor D.E. Work experience : Aliran Aktiviti Sdn. Bhd

LG CNS (M) Sdn. Bhd V-ENS (M) Sdn. Bhd Rayyan Solutions Sdn Bhd

Position : Technical Manager

Previous Experience 1. Consulting, monitoring and handle Automatic Line System (ALC) at BUSTDUCT company (HENIKWON) and ELENTEC.

2. Monitoring, handling and troubleshooting Bus Ticketing System (BTS) for RAPIDKL.

3. Monitoring and maintain company IT equipment like PC, workstation, VM Workstation server, printer, Exchange server and IT infrastructure for HENIKWON.

4. Monitoring and troubleshooting Call Centre System windows server, PABX and CTI for PROTON EDAR, Handled 30+ CSR and Call center machine (1300 and 1800) - critical troubleshooting daily and consistently met high service standards.

5. Consulting Proton car production by monitoring and handle Automatic Line System (ALC) at Proton Tg Malim car factory, Proton Main Plan and Proton MVF (PTOS- proton tracking and ordering system).

6. Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.

7. Lead Proton Motorpool Project in Tanjung Malim, installation and testing equipment like fix scanner, IP camera, IP LED and Boom gate.

8. Involved in JAGUAR web cache project (installation, Monitoring and maintenances). carried solution for Web Server Load Reduction, Bandwidth Optimization, Global Load Balancing, Web Traffic Acceleration, Traffic Monitor and Traffic Security.

9. Handling and maintenance Hp server for MAIM majlis agama Islam melaka, JAIM jabatan agama Islam melaka, pusat zakat melaka, Hospital Melaka (HP ML 350-linux red hat), veterinar, Majlis daerah pekan.

10. Project Manager for Perodua Maintenance and Support of Telephony System

[RAYYAN SOLUTIONS PROFILE]

Rayyan Solutions Sdn Bhd was incorporated as private limited company on 29th May 2008 with a fully paid-up capital of RM 500,000.00

R.O.C No. : 819545-T

Paid-up capital : RM 500,000.00

Managing Director : MAZRI MAHMOOD

Director : RASHID AHWAZIAN

: MAZRI MAHMOOD

Business Address : 2.10, No 3 Jalan Cempaka SD12/1A

Bandar Sri Damansara

52200 Kuala Lumpur

Company Secretary. : Haniza Azman (MIA28780)

Telephone No. : (03) 6274 3316

Fax No. : (03) 6274 3316

Nature of Business : System Integrator

Company’s Bank : CIMB PWTC (14150000094109)

: Agrobank Shah Alam (1007201000056745)

Ministry Of Finance : 357-02178425 (1/12/2011 - 30/11/2014)

MOF Service Code : 020201, 020300, 040100, 090100, 180300

200300, 220209, 200100, 200400, 210101

210102, 210103, 210104, 210105, 210106

Contractor Status : Bumiputera (BP2210419115970082)

[ORGANIZATIONAL CHART]

ADMIN & HR

Farhana Masood Noor Hanim

MANAGING DIRECTOR

Mazri Mahmood

GENERAL MANAGER

Farabi Fatah

CHIEF TECHNOLOGY OFFICER

Adi Putra Mohamed

HEAD OF BD & MARKETING

Azean Latif

TECHNICAL MANAGER

Zulkiflee Ahmad

TECHNICIAN

M. Fazuwan Maamor

BUSINESS DEVELOPMENT

Kamarul Azwan Nor’Azwan Ali

PROJECT MANAGER

Qahar Abdullah

SYSTEM ENGINEER

Muhammad Fauzi Adi Hatim

Abdullah Asyraf

LEAD CONSULTANT

Amir Hamzah

[STRATEGIC ALLIANCES]

Partnering with key technology leaders, RSSB has developed a unique expertise in our ability to deliver cutting edge solutions. We are able to successfully integrate the most current technologies that suites the best for our Customer’s environments. Leveraging the technologies of our strategic alliances allows us to bring the most innovative and cost effective solutions to our clients.

RSSB of course understands the technology in use in today’s I.T. environments. With continuous training and development for our team, RSSB will continue to be at the forefront of contemporary and future technologies. RSSB understands that nobody knows your business better than you. We are attuned to a business’ needs and by adopting this approach we can design and implement a tailor-made solution to match your exact business requirements.

RSSB prides itself on saving customers’ money and providing a technical solution that will lead to an increased return on investment and lower overheads in relation to your I.T. spend. With our uniquely designed support tariffs and solution packages RSSB are proud to offer the complete consultancy and support infrastructure for our customers.

In order to select the right Solution for your organization, success depends on the 'ideal' combination ... Skilled People, Quality Products, and Outstanding Performance throughout the life-cycle of the equipment.

At RSSB, we bring you this Total Approach to Network Computing providing a complete range of Consultation, System Design, Installation, Maintenance Services, Training, and customized to meet your unique Business Objectives.

RSSB has built a solid foundation as an innovative, cost-efficient I.T company, committed to excellence on behalf of out many clients. Whether you are a small, growing business, or larger, more complex organization, RSSB will create the most effective plan for your budget and goals.

[OUR SERVICES]

RSSB specializes Networking consultation & Implementation, technology reviews, system integration, firewall implementation, desktop solutions and relocation.

1. Systems Integration Services

Our systems integration expertise helps you implement and integrate proven, state-of-the-art technologies to achieve your specific

business objectives.

Our Approach

We specialize in a holistic approach to business change and technology innovation. We will understand your unique set of conditions before we design, plan, build and even run the complex systems you need to achieve the implementation objectives. Through experience of management and technical expertise combined with deep industry knowledge, we collaborate with your business and technology leadership teams to implement the systems and applications that deliver results to your business.

Using our up to date knowledge environment, we leverage the collective knowledge and experience of our employees and business partners, in order to create the most innovative solutions for our clients.

At RSSB, we have the scale and expertise to create a complete solution for your organization. From front-end consulting and planning, to integrating and even managing your technology solutions, we have the experience to respond to your unique challenges and opportunities.

2. Network Consultation & Implementation

Design - Implementation - Support, Maintenance and Monitoring - VPN Setup - Wireless Installs - Multiple Site Configurations - Mobile Solutions

Our experience in networking ranges from home office setups to vast, multiple-site configurations. We can provide your company with its own Virtual Private Network; enabling data exchange between offices around the country, as well as secure, reliable connections between those offices and the homes of top executives. By using scalable and reasonably-

priced solutions, your company's productivity will improve dramatically, even as the business grows.

We can also handle installations of mobile and wireless solutions for you and your traveling sales force.

3. Technology Reviews

Systems Evaluation - Documentation – Business Process Reengineering - Technical Recommendations

Many companies don't need a full-time IT staff, but are still faced with tough technology decisions. RSSB can assume this role for you, and for a fraction of the cost of a permanent

staff.

We can evaluate your current systems, create documentation, recommend necessary upgrades, point out potential money and/or time saving measures, list points of failure, and make recommendations on efficiency and long-term usability. We can also manage your service and telecom vendors; reviewing their contracts and making sure you get the service you need at the best price.

4. IT Infra and Support

Infra and Hardware Planning - Project Management – Supply of Equipments - Maintenance – Technical Support

We Strive to provide and extensive range of products and solutions for all sectors of the economy. With a team of experienced and dedicated staff, we poised to offer a full range of services including consultancy, Infra design and implementation, technical support and maintenance, customer training and extended warranty service.

5. Training Solution

Consultation - Training

From Self-defense, managing stress, IT Framework or even how to use your computer we can help our customer find the right training for a group of hundreds or individual. We deliver

training using a variety of methods including classroom, practical, customized, on-to-one and group training as well as desk-side support and consultancy, basically whatever best fit to customer requirements.

6. Web Development

Define – Design – Develop - Deploy

A modern, well presented website is now expected for

most businesses and organisations. A website should

explain the products and services offered. It should also provide background and

general contact information. A website can also allow online transactions, from

simple enquiry requests, through change of detail processing (e.g. address

changes) to advanced functions such as supply change management.

Improvements occur constantly. Website development has been made easier, but

the marketing challenge has become greater as more organizations have

recognized the importance of web marketing. Consequently, business and

organizations, whether large or small, need to monitor their website performance

to ensure that the opportunities that become available are utilized. In summary,

no business or organization, large or small, can ignore the importance of

maintaining a web presence.

By refining the process into 4 systematic phases, RSSB have reduced the

production time-frame and minimized the development costs involved in creating

advanced websites.

Define – Requirements gathering and feasibility study Design – Web page design process Develop – Integrate the web site with content management Deploy – Quality Assurance & Training

DEFINE DESIGN DEVELOP DEPLOY

[PARTNERS]

Clienttele:

- PLUS - Scomi - Prasarana - Jabatan Agama Islam Malaysia - Cybersecurity Malaysia - Perodua - Jupem - Majlis Sukan Negara - Mahkamah Perusahaan Malaysia - MAMPU - Kementerian Pendidikan Malaysia

Partner:

- Huawei - Sony - LG CNS - SRS - Tomms - ARA network - HP - Mesiniaga

SPD – SYSTEM PEREKODAN DIGITAL

A digital courtroom recording system that includes voice and video recording and speech to text transcription. This system combine the latest in hi-fidelity recording with high definition video capturing that will be processed via a state of the art automatic speech recognition engine to generate formatted text transcripts Definition:

• Speech recognition is the process of converting an acoustic signal, captured by a microphone or a telephone, to a set of words.

• The recognized words can be an end in themselves, as for applications such as commands & control, data entry, and document preparation.

• They can also serve as the input to further linguistic processing in order to achieve speech understanding

Key Product:

[LIST OF RECENT MAJOR PROJECTS]

Project Customer and PIC Contract

Value (RM) Period Job

1 Designed and implemented Microsoft Sharepoint

Portal Project for Ministry of Religious Affair, Brunei. Alif Technology, Brunei PIC: Pg Mohd Sufian Pg DP Hj Maidin sufian@aliftechnologies.com

65K April – June 2012 Consultancy & Implementation

2 Business Process Reengineering for Jabatan Wakaf, Muallaf and Syariah of Ministry of Religious Affair, Brunei

Alif Technology, Brunei PIC: Pg Mohd Sufian Pg DP Hj Maidin sufian@aliftechnologies.com

120K July – October 2012

Consultancy

3 Development of JAKIM e-Halal Pharmaceutical System

Jab Kemajuan Islam Malaysia PIC: En Khairul Anuar Selamat khairul@jakim.gov.my

212K June - Aug 2012 Design, Implementation

4 Tender for Upgrading and Maintenance of e-Kadaster System in Survey and Mapping Department (JUPEM)

Jab Ukur dan Pemetaan Malaysia PIC: Tn Hj Alwi Md Nor alwee@jupem.gov.my

4.29M May - July 2012 Supply, Design and Implementation

5 Development of Reporting and Statistic Module for Sistem Pensijilan Halal Farmasuetikal JAKIM

Jabatan Kemajuan Islam Malaysia PIC: En Khairul Anuar Selamat khairul@jakim.gov.my

50k Nov - Dec 2012 Design, Implementation

6 Development of Toll Violation Enforcement System (TVES) for PLUS Berhad

Teras Teknologi PIC: En Wahyu Anuar wahyu@teras.com.my

155k Dec 2012 – Dec 2013

Design, Implementation

7 Maintenance Upgrade of APLIKASI eCRM (CADASTRAL REFERENCE MARK) for 13 Survey and Mapping Department

Jab Ukur dan Pemetaan Malaysia PIC: Tn Hj Alwi Md Nor alwee@jupem.gov.my

274k March - April 2013 Supply

8 Renovation, Upgrade and Procurement of ICT Equipments for Computer Lab at National Sport Council

Majlis Sukan Negara PIC: En Mohd Irwan Bon irwan@nsc.gov.my

268k April - June 2013 Design, Installation

9 Maintenance (Phase 2) of Application and Hardware Ministry Of Defence 25k Apr 2013 Maintenance

for Joint Theater Level Simulation, Ministry of Defence

PIC: Lt Col Hairudin Jamin

10 Maintenance of Telephony and UPS for the period of 3 years in Perodua Sales Sdn Bhd

PERODUA PIC: En Mohd Farhan Alias farhan@perodua.com.my

300k July 2013 – June 2015

Supply and Maintenance

11 Rental Services for ICT Equipments during GE13 to Election Commission for P122, P123

Suruhanjaya Pilihan Raya Malaysia

130k May 2013 Rental and Support

12 Installation (Civil and M&E Works) of Platform Automated Gate System for 11 KL Monorel Stations of Syarikat Prasarana Negara Berhad

MK Tech Sdn bhd PIC: Kwon Cheul kee ckkwon@mktechsb.com

145k March - June 2013 Services

13 Migration and Maintenance of Official Web Portal of Department of Orang Asli Development, Ministry of Rural Development.

Jab Kemajuan Orang Asli PIC: Pn Siti Ashikin shikin@jakoa.gov.my

123k July - Dec 2013 Services

14 Supply of ICT Equipments for Asset Maintenance System (SPA) and Store Management System (SPS) in Survey and Mapping Department

Jab Ukur dan Pemetaan Malaysia PIC: En Nurul Allbirr Nordin allbirr@jupem.gov.my

139k July - Sept 2013 Supply

15 Tender for the development of Digital Recording System (SPD) in Industrial Court Malaysia, Ministry of Human Resources

Kementerian Sumber Manusia PIC: En Yoganathan Muniandy yoga@mohr.gov.my

4.19m Aug 2013 – July 2015

Supply, Design and Implementation

16 Implementation Customer Relationship Management System Development (CRMS) of Cyberclinic, CyberSecurity Malaysia

CyberSecurity Malaysia PIC: En Anwer Jalal Anwer@cybersecurity.my

142k Sep - Dec 2013 Design and Implementation

17 Business Process Improvement (BPI) bagi perluasan projek MyIDENTITY oleh MAMPU JPM

Mesiniaga Berhad PIC: En Azman Aris manaris@mesiniaga.com.my

742k Jan - April 2014 Consultancy & Implementation

18 Installation Services for the Upgrade Works of Bus Ticketing System in 1639 SPNB RapidKL buses

Solsis (M) Sdn Bhd PIC: En Affan affan@dp.io2io.com

600k Dec 2013 – May 2014

Implementation Services

19 Membekal, menghantar, memasang, menguji (mana berkaitan) peralatan CONVERSION Sekolah Menengah ke Kolej Vokasional di bawak Kemeterian Pendidikan Malaysia (Kuala Selangor dan Besut)

Kementerian Pendidikan Malaysia PIC: Tn Haji Abdullah Mohamad Pengetua KV Besut

753k May - July 2014 Supply and Commissioning

20 Tender JUPEM T5/2014: Perolehan Perkhidmatan bagi Penubuhan Makmal dan Replikasi Sistem Ukur Kadasterdi Ibu Pejabat JUPEM, NRE

Jab Ukur dan Pemetaan Malaysia PIC: Tn Hj Alwi Md Nor alwee@jupem.gov.my

4.51m June - Oct 2014 Supply, Design and Implementation

21 Penyelengaraan Sistem Pemantauan CCTV Di Menara 3, Pejabat Datuk Bandar, Pejabat Ketua Pengarah Dan Tiga (3) Pejabat Timbalan Ketua Pengarah Dewan Bandaraya Kuala Lumpur.

Dewan Bandaraya Kuala Lumpur PIC: Pn Radziah radziah@dbkl.gov.my

230k Dec 2014 – Nov 2015

Maintenance

22 Mengkaji, merekabentuk, membangun, menghantar, memasang, mengkonfigurasi mengintegrasim menguji, mentauliah dan menyelanggaraan (dalam tempoh jaminan) sistem talent ID di ISN

Institut Sukan Negara PIC: En Zulkarnain Shazrain zulkarnain@isn.gov.my

490k Oct 2014 – Feb 2015

Supply, Design and Implementation

23 Perolehan Perkhidmatan membekal, menghantar, memasang, membangun, menguji dan mentauliah Intelligent Data Centre bagi Pejabat JUPEM

Jab Ukur dan Pemetaan Malaysia PIC: Pn Azlena Haron azlena@jupem.gov.my

2.68m Nov 2014 – March 2015

Supply, Design and Implementation

24 Penyelenggaraan dan Perkidmatan Infrastruktur Portal Pihak Berkuasa Tempatan ( PBT) untuk JKT

Jabatan Kerajaan Tempatan PIC: En mohd Faizal faizal@kpkt.gov.my

183k Nov – Dec 2014

Maintenance

25 Penyelenggaraan Aplikasi Sistem Pemantauan Projek II (SPP II) Di Unit Penyelarasan, Jabtan Perdana Menteri (ICU JPM)

Jabatan Perdana Menteri – unit ICU PIC: Pn Roziah roziah@icu.gov.my

3.62m Aug 2014 – July 2016

Maintenance

26 Supply, Delivery, Install, Configure, Testing And Commissioning Of Corporate Office Wifi for Malaysia Airport Holdings Berhad

Malaysia Airport Berhad PIC: En Faizal Ahmad faizal@malaysiaairport.com.my

287k

Dec 2014

Supply, Design and Implementation

27 THE PROVISION OF SUPPLY, DESIGN, IMPLEMENT & OPERATE AND 10-YEARS LEASE OF THE NEW DATA CENTER (DC) AND DISASTER RECOVERY CENTER (DRC) FOR AMANAH IKHTIAR MALAYSIA (AIM).

Amanah Ikhtiar Malaysia PIC: En Mohd Zamroh Mahamud Zamroh@aim.gov.my

10m Apr 2015 – March 2024

Managed Services

28 Perlantikan dan Tawaran, Membekal, Menghantar Dan Memasang 822 unit Komputer Peribadi Kegunaan Cawangan-Cawangan AIM

Amanah Ikhtiar Malaysia PIC: En Mohd Zamroh Mahamud Zamroh@aim.gov.my

1.8m Jan - Mar 2015 Supply and Delivery

[SUPPORT SERVICES]

Introduction

The success of the project lies not only on the technical and functional capabilities of proposed solution, but also in the ability of the users to effectively use and operate the system. Support Services are critical for the success of the project to ensure the availability of the system whenever required.

The Support Services consist of the support and maintenance activities for the hardware, software, network equipments, and applications. With respect to the LAMS applications, our Support Services will provide the first level of support to all the sites that the application systems will be deployed.

Support Strategies

The followings are the support strategies that we employed to provide superior Support Services to our customers:

One stop helpdesk/call center to handle requests for technical support and any reports/complaints from our customers.

Nationwide Service Centers to handle larger customers with branches all over the country. We are leveraging the Services Centers of our technology partners to support our customers.

Experienced and qualified customer service engineers and technicians.

Comprehensive maintenance services program to complement the support services. After the warranty period is over, we would be able to provide continued support through a separate maintenance service arrangement

OFFICE AND SUPPORT SERVICES

Rayyan Solutions Sdn Bhd Nationwide Strategic Alliances

Jitra, KEDAH

Pontian, Johor

Jalan Sultanah Zainab, Kota Bahru

Rawang,SELANGOR

Jalan Banggol, Kuala Terengganu

Sg Isap, Kuantan

Alor Setar, KEDAH

Guar Perahu,PENANG

Jalan Gopeng, Ipoh

Taman Melaka Raya, MELAKA

Cheras, Kuala Lumpur Jalan Simpang Tiga, Kuching

WP Labuan

Kota Kinabalu

Pasir Gudang, JB

OFFICE AND SUPPORT SERVICES

List of Support Centers

No. Address Coverage 1. Headquarters

2.10 No 3, Jalan Cempaka SD12/1A Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 603-6274 3316 Fax:603-6274 3316

Kuala Lumpur Selangor Perak 2 Team Leader 8 Support Engineer

2. Branch No 31A Jalan Meranti 2C/2 Bandar Utama Batang Kali, 44300 Batang Kali, Hulu Selangor. Tel: 603-6057 9278 Fax:603-6057 9277

3. Southern Region No 9 Jalan PI 6/7, Taman Pulai Indah 81110 Johor Bahru, Johor Tel/Fax: 07-5585275.

Negeri Sembilan Melaka Johor 3 Team Leader 6 Support Engineer

4. Eastern Region No 12 Lorong Sg Isap Jaya 12, Taman Sg Isap Jaya 25150 Kuantan, Pahang

Pahang Terengganu Kelantan 2 Team Leader 6 Support Engineer

5. Northern Region C-07 Arked Mara Jitra, Jalan Sungai Korok, 06000 Jitra, Kedah.

Pulau Pinang Kedah Perlis 3 Team Leader 6 Engineer

6. Borneo Region Lot 6875 Bestari Warehouse Jalan Patau Patau 87000 Wilayah Persekutuan Labuan

Sabah Sarawak 1 Team Leader 4 Support Engineer

Table 0-1: Our Office and Support Centers

[CERTIFICATES]