company overview provider of it and program support services to civilian government agencies and...
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Company Overview Provider of IT and program support services to civilian
Government agencies and the Department of Defense Project Management ITIL Based Help Desk and Desktop Support Internet/Intranet Website and Client Application Development IT Support Services IT Solutions Systems Administration Business Requirements/Analysis Domain/System Architecture
Qualifies as 8(a), SB/SDB, and HUBZone NAICS Codes: 518210, 541330, 541511, 541512, 541513, 541519, 541611, 541712,
561210 GSA IT 70 Schedule GS-35F-0047Y: 132-8, 132-12, 132-51 DUNS: 788145345
CCT Capabilities
Project Management
Systems/Business Requirements/Analysis
Initiating
Planning
Executing the Project
Monitoring and Controlling
Closing the Project
CCT Capabilities
Help Desk Support
Tier 2/3 Service Desk Support Services
Knowledge Base Systems
Resource Tracking Systems
Root Cause Tracking Systems
COTS management software systems
Desktop Remote Assistance
Incident, Problem, Change, Release, and Configuration Management
Establishing and Meeting SLA’s and OLA’s
CCT Capabilities
Desktop Support Technology Refresh
Support for Remote Users
E-mail, Calendaring, Discussion DB, and Team Room Services
Installs, Moves, Adds, and Changes (IMACs)
End-User Training
End-User Documentation
Mobile Computing Seats
Mobile Device (PDA/ Cellular Phones) Management
CCT Capabilities
IT Support Services
Business Analysis
Replenishment of Hardware
Application Hosting
Database/Web Hosting
Desktop and Server Management
COTS management software systems Application Development, Internet/Intranet Website Development
Maintenance Programming/Content Maintenance
IT Systems Administration
CCT Capabilities
IT Solutions Software Engineering/Application Development / Internet/Intranet Website
Development Environment Analysis / Surveys Domain / System Architecture Recommendations Requirements Definitions and Gathering Project Planning COTS management software systems Application Development Testing/QA Data Migration System Documentation Help Desk and User Training
Network Engineering and Telecommunications
Architecture Analysis Requirements Definition Design and Installation Incident (Help Desk) Management Problem (Help Desk) Management Change Management Release Management Configuration Management
CCT Capabilities
IT Solutions Information Systems Services
Help Desk Desktop Support Remote Management Web-based Applications Technical Consulting Training Field Support
Institutional Information Systems
Database Administration Server Administration Optimization Data Migration Application Development Administrator and User Training
CCT Capabilities
System Administration
Release Management
Configuration Management
Database Administration
Usage Reporting
Data Migration
Issue Resolution
Maintenance and Upgrades
ITIL Certified
IBM Lotus Domino Certified
PMI Certified
MCI Masters Award Recipient
Certifications
CCT
Customers Freddie Mac
Produced Configuration Management Database Model Certified Financial and Non-financial applications to ensure CMDB
accuracy Provided training to department analysts. Provided application profile certification instructional support to
SMEs. Analyzed current processes and documented process
improvements. Produced Visio diagrams to document workflow.
CCT
CustomersExport-Import Bank of the U.S.
Asset Management System (loans, insurance, guarantees) Letter of Interest Tracking System Electronic Payment System Personnel Management System
Fannie Mae
Business Analysis Project Management Requirements documentation Group liason
Armed Forces Benefit Association
Help Desk Personnel Information Tracking System Help Desk Knowledge Base Help Desk Root Cause Tracking System COTS management software systems
CCT
Customers
US Department of Housing and Urban Development (HUD) Help Desk Task Tracking System User Provisioning Workflow System Automated Reporting System COTS management software systems
US Department of Health & Human Services (HHS)
Document Suspense Tracking System Document Web-based User Registration System Web-based Workflow and Notification System COTS management software systems
US Federal Aviation Administration (FAA)
Online Survey System Automated Reporting System Hardware and Software Maintenance and Upgrades COTS management software systems application development
CCT
Customers Office of the Undersecretary of Defense (OUSD)
Lotus Domino/Javascript Application Development Project Plan Development COTS management software systems Coding Data Migration
U.S. Federal Reserve Board Lotus Domino/Javascript Application Development Environment Analysis Recommendations COTS management software systems Coding
National Guard Bureau Lotus Domino/Javascript Application Development Requirements Defining and Gathering Hardware Research and Recommendations Demonstrations
Company Contact Information
POCs: Henry “Jaye” Clarks IV Phone: 240-293-5274 Email: [email protected]
Mark Chang Phone: 571-268-5299 Email: [email protected]
Headquarters Address:1312 V St. SEWashington, DC 20020