community policing for improving police image

7/24/2019 Community Policing for Improving Police Image

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COMMUNITY POLICING

Police Organization is established by the community for taking care of

their needs. The duty of the police is to protect community from crime, the

affects of crime and the fear of crime including prevention and detection of

crime, managing traffic, maintaining law and order, public tranquility,

safeguarding public and private property etc., for which police require the

cooperation and participation of public for their effective functioning.

Process of interacting with the community on regular basis for

identifying their needs, accepted methods of service delivery, problem

solving, involving community in problem solving, furnishing feedback on

services provided to the community, measuring and analyzing community

satisfaction for undertaking improvements is known as community policing.

In order to achieve the goals, Police require constant interaction with

the members of the public for organizing professional public relational setup

to create an impression that the police are their friends and are meant to

help them in case of need. In order to achieve these goals members of

police should cultivate to serve the needs, understand the problems of

others and adequate knowledge of his ob requirement to earn their

appreciation and promotes to build up a beneficial public relationship leading

to healthy police public relations and to remove misapprehension about

police.

There is also need to take guidance ! feedback from the community for

improving the community and individual citizen satisfaction.

This makes it compulsory for police to get in touch with all members of

community in non incident situations and involve them as active partners in

policing efforts.


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COMMUNITY POLICING AND PUBLIC RELATIONS

Community Policing (Maithi!"

The main obective was to detect and prevent crime through

proactive policing.

The duties of the police in preventing crimes and

prosecution of offenders cannot be completed with out involving

the public. Therefore they have to depend on assistance and

willing co"operation of the public.

The public co"operation is needed in getting clues, indetection of crimes, figuring as panch witnesses in investigation

and as witnesses for prosecution in courts. #esides this, their

assistance is needed in curbing crimes, traffic regulation and

education, arresting illegal traffic in drugs, counterfeit currency,

white collar offences, eve teasing, atrocities on oppressed

communities etc.

In order to achieve full co"operation and co"ordination ofthe public, the concept of community policing called $%aithri$

has been introduced in the state during the year &''(.

%aithri Programme aims at making the public and the police

partners in the work relating to crime and law and order.

It is proactive work by allowing ordinary citizen a voice in

the police process in e)change for their support in order to

make society a safer place to live. It creates a positive shift in the role of police from *working

against bad people* to *working with good people* in the

society.

Police provide opportunities for ordinary citizens to

effectively contribute to the prevention and detection of crime.

+ny member of the public, male or female who is not

involved in civil or criminal case can become a member of

maithri.

The members of maithri can provide useful information

leading to solving of crimes.

%aithri members can also prevent any abuse of Police power

because of easy accessibility to the station house officer and

other senior personnel.


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Rol# o$ Maithi M#m%#&"

#eats and night Patrols

+ssistance in traffic

rime prevention

Information collection

+ssistance in -aw and Order %aintenance

Involvement in Prohibition ork.

%aithri movement has been found helpful in creating

channels for receiving the right information at the right time.

It has also helped the police to come closer to thecommunity. It has tried to impart fairness, transparency and

impartiality in the working of the police.

This system is functioning effectively in all districts of +P

since &''(.

+rea ommittees were formed and they were taught all

aspects of community policing which helped them to trace and

resolve small local issues.

/egular meetings were held with the committee members

and this forum helped the police to *discuss and solve current

problems and also provided valuable information to the police

on new, unfolding communal dimensions.*

+ number of meetings were arranged on +ttitudinal hange

for Police Officers so that it enabled the police officers to give

up their rigid colonial mindset and interact with the community

in a friendly and cordial manner.

+n effort was made by the police officers to resolve conflicts

or problems through consultation with +rea committee

members, other governmental agencies etc.

The police have been successful in finding solutions to

several local problems through effective intra and inter agency

consultations.

0ome of the maithri members helped to prevent incidence

of property crimes and to give information on the designs and

whereabouts of absconding terrorists resulted in seizure of

contrabands, e)plosives, detonators, lethal weapons, black

money, sandalwood, drugs etc.

1ffective student police interaction helped the police to

reconstruct peace and harmony.


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The students were deputed when there was a shortage in

police station staff to check vehicles on the roads, check

baggages in /ailway 0tations and #us 0tands etc.

0lum adoption scheme with the help of maithri members

helped to disengage slum dwellers from engaging in any anti

social activity and to secure easy access for the police into the

slums.

#eat Officers$ 0ystem2 P0 area is divided into beat areas

and each beat area was manned by two constables called #eat

Officers. This instilled pride in them and empowered them to

make independent decisions, made them more responsible andresponsive to public needs. Policemen were also encouraged to

attend to civic problems to gain goodwill of the people. Through

all this, the police succeeded in creating an atmosphere that

was citizen friendly and was conducive for anyone to confide

any information. The people also appreciated the efforts of the

police and volunteered assistance to police in crime prevention.

omplaint #o) 0ystem2 omplaint #o)es were kept atdifferent locations to receive information from public who may

prefer to remain unidentified and yet participate in their effort

to assist the police. 0uch letters were collected daily and acted

upon quickly to encourage the informants.

ide +rea 3etwork 4.+.3.5 was introduced in all police

stations with Internet connectivity and email service. This

facility has brought the police closer to the public, making thepolice more responsive, transparent and interactive.

6elp -ine for 7istressed persons2To reach to those persons

who need help and assistance, a help line ('', ('8 etc., were

launched to receive distress calls round the clock by a team of

police. They render necessary help that is required. 0lum

+doption Programme2 7ue to poverty and other socio

economical factors, slums have become the breeding groundfor criminals and other anti social elements. To access these

areas where the police had difficulty in gaining entry, attempts

were made to improve the living condition of the people by

constant approach. %ass awareness programmes are conducted

on hygiene, evils of drug!alcoholism, and +I70. %edical camps

were arranged, youth activities in sports were sponsored, and

an initiative was taken to improve the environment of the


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community by tree planting. +ll these initiatives yielded good

results.

3umbers of police camps in the form of 0pot /edressal of

Public 9rievances were organized in communally sensitive

villages. The main obective of these camps was to restore the

confidence of the people on the police force, to improve the

police public relationship and to maintain law and order

situation.

+s a gesture of goodwill, the police attend and participate in

the religious festivals and also arrange sports activities to build

rapport with the community. -aunching of *neighborhood watch scheme* to promote

policing through community participation. The community

policing initiative was also aimed at changing the attitude of the

average policeman at the police stations towards the public, to

make them people friendly and to improve their living and

working conditions.

:isit of school children to police stations2 To remove fear ofPolice from the minds of children, to add transparency,

awareness and better understanding of the police force.

:illage Touring by Police Officers2 7uring such visits, the

policemen discuss the problems faced by the rural people and

other law and order related issues.

Police +ssistance enters2 These centers are established at

important places like bus stand, unctions etc. These centershave gone a long way in instilling sense of security and

protection in the minds of general public, especially tourists.

omen cells have been established in all districts, which are

manned by lady investigating officers so that victims of woman

related crimes can e)press themselves freely without hesitation

to the women officers as compared to their male counterparts.

0ports +ctivity2 Police is taking initiative organizing Inter

0chool competition in sports and other activities to the

youngsters of the locality.

#lood donation programmes are organized in urban and

rural areas to cater the needs of the sickly persons admitted in

hospitals.


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+wards2 Police should encourage public by way of giving

awards to the citizens who have turned out e)emplary work

helping the police in prevention of crime.

ounseling enters2 Police along with several leading 39Os

of the city have opened counseling centers for women,

uveniles, elders, drug or alcohol addicts manned by trained

counselors and psychiatrists.

Panels of citizen volunteers were enrolled to enlist

community participation. omen and students were given

adequate representation. 0ocial functions were organized at

each Police 0tation to inaugurate these centers. 0enior policeOfficers and community leaders spoke at great length,

e)plaining the concept behind this initiative to generate mass

awareness about this initiative.

Police personnel with the right aptitude were selected as

nodal officers to act as interface at the centers. They provided

technical assistance to citizen volunteers in the field of dispute

resolution. This e)periment has proved to be a very effective, prompt

and ine)pensive way in rendering ustice and preventing crime

and it has also found widespread appeal because of its

applicability among community members.

Rol# o$ Maithi M#m%#&"

#eats and night Patrols

+ssistance in traffic

rime prevention

Information collection

+ssistance in -aw and Order %aintenance

Involvement in Prohibition ork.

%aithri movement has been found helpful in creating

channels for receiving the right information at the right time.

It has also helped the police to come closer to the

community. It has tried to impart fairness, transparency and

impartiality in the working of the police.

This system is functioning effectively in all districts of +P

since &''(.


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+rea ommittees were formed and they were taught all

aspects of community policing which helped them to trace and

resolve small local issues.

/egular meetings were held with the committee members

and this forum helped the police to *discuss and solve current

problems and also provided valuable information to the police

on new, unfolding communal dimensions.*

+ number of meetings were arranged on +ttitudinal hange

for Police Officers so that it enabled the police officers to give

up their rigid colonial mindset and interact with the community

in a friendly and cordial manner. +n effort was made by the police officers to resolve conflicts

or problems through consultation with +rea committee

members, other governmental agencies etc.

The police have been successful in finding solutions to

several local problems through effective intra and inter agency

consultations.

0ome of the maithri members helped to prevent incidenceof property crimes and to give information on the designs and

whereabouts of absconding terrorists resulted in seizure of

contrabands, e)plosives, detonators, lethal weapons, black

money, sandalwood, drugs etc.

1ffective student police interaction helped the police to

reconstruct peace and harmony.

The students were deputed when there was a shortage inpolice station staff to check vehicles on the roads, check

baggages in /ailway 0tations and #us 0tands etc.

0lum adoption scheme with the help of maithri members

helped to disengage slum dwellers from engaging in any anti

social activity and to secure easy access for the police into the

slums.

#eat Officers$ 0ystem2 P0 area is divided into beat areas

and each beat area was manned by two constables called #eat

Officers. This instilled pride in them and empowered them to

make independent decisions, made them more responsible and

responsive to public needs. Policemen were also encouraged to

attend to civic problems to gain goodwill of the people. Through

all this, the police succeeded in creating an atmosphere that

was citizen friendly and was conducive for anyone to confide


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any information. The people also appreciated the efforts of the

police and volunteered assistance to police in crime prevention.

omplaint #o) 0ystem2 omplaint #o)es were kept at

different locations to receive information from public who may

prefer to remain unidentified and yet participate in their effort

to assist the police. 0uch letters were collected daily and acted

upon quickly to encourage the informants.

ide +rea 3etwork 4.+.3.5 was introduced in all police

stations with Internet connectivity and email service. This

facility has brought the police closer to the public, making the

police more responsive, transparent and interactive. 6elp -ine for 7istressed persons2To reach to those persons

who need help and assistance, a help line ('', ('8 etc., were

launched to receive distress calls round the clock by a team of

police. They render necessary help that is required. 0lum

+doption Programme2 7ue to poverty and other socio

economical factors, slums have become the breeding ground

for criminals and other anti social elements. To access theseareas where the police had difficulty in gaining entry, attempts

were made to improve the living condition of the people by

constant approach. %ass awareness programmes are conducted

on hygiene, evils of drug!alcoholism, and +I70. %edical camps

were arranged, youth activities in sports were sponsored, and

an initiative was taken to improve the environment of the

community by tree planting. +ll these initiatives yielded goodresults.

3umbers of police camps in the form of 0pot /edressal of

Public 9rievances were organized in communally sensitive

villages. The main obective of these camps was to restore the

confidence of the people on the police force, to improve the

police public relationship and to maintain law and order

situation. +s a gesture of goodwill, the police attend and participate in

the religious festivals and also arrange sports activities to build

rapport with the community.

-aunching of *neighborhood watch scheme* to promote

policing through community participation. The community

policing initiative was also aimed at changing the attitude of the

average policeman at the police stations towards the public, to


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make them people friendly and to improve their living and

working conditions.

:isit of school children to police stations2 To remove fear of

Police from the minds of children, to add transparency,

awareness and better understanding of the police force.

:illage Touring by Police Officers2 7uring such visits, the

policemen discuss the problems faced by the rural people and

other law and order related issues.

Police +ssistance enters2 These centers are established at

important places like bus stand, unctions etc. These centers

have gone a long way in instilling sense of security andprotection in the minds of general public, especially tourists.

omen cells have been established in all districts, which are

manned by lady investigating officers so that victims of woman

related crimes can e)press themselves freely without hesitation

to the women officers as compared to their male counterparts.

0ports +ctivity2 Police is taking initiative organizing Inter

0chool competition in sports and other activities to theyoungsters of the locality.

#lood donation programmes are organized in urban and

rural areas to cater the needs of the sickly persons admitted in

hospitals.

+wards2 Police should encourage public by way of giving

awards to the citizens who have turned out e)emplary work

helping the police in prevention of crime. ounseling enters2 Police along with several leading 39Os

of the city have opened counseling centers for women,

uveniles, elders, drug or alcohol addicts manned by trained

counselors and psychiatrists.

Panels of citizen volunteers were enrolled to enlist

community participation. omen and students were given

adequate representation. 0ocial functions were organized at

each Police 0tation to inaugurate these centers. 0enior police

Officers and community leaders spoke at great length,

e)plaining the concept behind this initiative to generate mass

awareness about this initiative.

Police personnel with the right aptitude were selected as

nodal officers to act as interface at the centers. They provided


10/40

technical assistance to citizen volunteers in the field of dispute

resolution.

This e)periment has proved to be a very effective, prompt

and ine)pensive way in rendering ustice and preventing crime

and it has also found widespread appeal because of its

applicability among community members.

Pu%lic R#lation&"

Police in a democratic polity can discharge its duties effectively

only with the cooperation of the people.

Public assistance is needed for prevention, detection, investigation

and prosecution of cases, and also for maintaining peace during

all maor social, cultural, economic and political events.

;or eliciting and sustaining such a co"operation constant

interaction with the members of the public needs to be organized

by professional public relations set up within the organization.

Police form a powerful wing of e)ecutive. -aw enforcement is their

prime duty.

1)ecution of lawful duties presupposes public service to the

citizens.

Police need the assistance of the public in the prevention,

detection, investigation and prosecution of the cases, either for

furnishing clues or for figuring as panch witnesses or to figure as

witnesses for prosecution, in getting the criminals convicted.

Police are e)pected to create an impression in the public that the

police are their friends and are meant to help them in case of

need.

The mind to serve, the need to understand the problems of

others, the inherent tendency to remember his ob requirements

is bound to earn laurels for the individual police officer and

through him to the entire force. This will build a beneficial public

relationship leading to healthy police public relations. Public

relationship is to be built up keeping this in view, more so to

remove misapprehension in the public about the police.

One post of public relations officer is created in the office of the

0uperintendent of Police in the district and the ommissioners of

Police in large cities.


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In 6yderabad city, public relations officer is for the three main

functional branches i.e., law and order, crime!investigation and

traffic.

+t the hief Office hief Public /elation Officer post is created to

liaise with the other Public /elation Officers.

The +ddl. 79P 4-


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o To regularly inform the public the obectives of the police,

the rights of the people under law, the services, which the

police have designed for the public.

o 6ighlight the constraints and problems of police like

attacks on policemen, killing of police officers, the legal

requirements of police actions, the situations arising out of

conflicting rights, physical and mental strain to which the

policeman is subected.

o 7isseminate information to the public on police matters

particularly on important incidents and crimes.

o To apprise the public the importance on preservation of

crime scenes for evidentiary value also informing them

about the importance of giving truthful information and also

the need to come forward to give evidence in courts

courageously as a part of service to the society.

o The need for the public to co"operate with the police in

furnishing clues, giving assistance in investigation and to

come forward to figure as witnesses in the court for the

effective control of crime by the police.

o To identify favorable as well as adverse criticism on

behavior of police officers as reported or appeared in news

media and other sources and bring to notice of 0P!7P!P

and other unit officers with press clippings and with their

instructions issue reoinder with facts of the case.

o In times of emergencies, serious public order situations

and outbreak of crime, provide all the information required

to the public.

o Interaction with voluntary organizations particularly

dealing with the problems of children, women, scheduled

castes, scheduled tribes, minorities and crime prevention

societies>

o Production, display and distribution of brochures,

television serials, short films and other mass media to bring

out the areas of police"public cooperation and highlight


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important aspects of police work including sensational

crimes, crime prevention measures, and manner of

overcoming lapses and failures in the police> and the need

for effective cooperation by the public in detection,

investigation and prosecution of cases.

o To see that the relevant articles relating to police public

relations, the need for station staff to maintain good public

relations are contributed to monthly police magazine

*0=/+?06+* and other publications to enlighten the staff

and other readers.

o To create awareness among public about police actions

and dispel any misunderstandings or doubts.

o To launch internal communication programme between

police officers through in"house ournals, video e)hibitions,

seminars, meetings etc.

o To provide correct feedback of public reactions and their

grievances from publications or other media as well as

opinion of leaders.

o 0etting up and running of an Information entre and

arrange press conferences with senior officers whenever

necessary.

o %aintain close liaison and relation with media persons,

+udio and visual and also organize seminars with media and

police officers to evolve better communication,

understanding and co"operation in police work.

o Organize traditional cultural forms of publicity like street

plays, dramas, burrakathas, puppet shows, songs etc.

o /elease all advertisements of the department relating to

recruitment, procurement etc.

R#lation&"

The P/Os of the department should be in regular touch with the

Information and Public /elations 7epartment of the 0tate


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9overnment, 7oordarsan, +ll India /adio, the 7irectorate of ;ield

Publicity of the 9overnment of India etc., and organize publicity

for all the good work done by the police since positive work

usually does not readily attract the attention of the media.

The e)ternal public relations campaign should be designed to

inform, educate, build awareness and confidence in the minds of

the public by adopting the following methods.

o E'ucati# &logan&" These can be publicized through

posters, hoardings, newspapers, radio, television, printed

literature and electronic display, meetings with voluntary

bodies, audio visuals and direct interaction with public.

o N#)&*a*#&"This is a powerful media and is read by a

large number of people and still those who read and discuss

about what they read influence a larger number. /egular

press releases in a neat format containing information from

time to time on important policy decisions, events,

bundobusts, crime information, clarifications, traffic

diversions, arrangements for fairs, festivals, elections and in

times of emergencies, peace and order situations would go

a long way in keeping the public properly informed. Press

conferences by senior officers occasionally and whenever

situation demands is a useful method of direct interaction

with the press and also indirectly with the public. The

reoinders, letters to the 1ditor and clarifications in a proper

format would enable clarifications and action taken on

grievances brought to notice. Press clippings provide useful

feedback to the police officers and enable them to respond

or take suitable measures.

o El#ctonic M#'ia" The educative slogans may be

displayed or read out through the electronic media and

radio. +rrangements to make special announcements in the

news channels and in cases of emergencies even by

interrupting the normal programmes are an effective means

of communications. Interviews with senior officers, telecast

on specific topics or matters of interest would also help in

improving the information to the public. The news releases

made to the newspapers should also be conveyed through


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the radio and television channels. The other forms of audio

and visual media which can be utilized are documentaries,

commercial spots, panel discussions, talks, special

announcements, specialized audience programmes, film

strips, telefilms, cinema slides, video cassettes, news

photographs and photographs for T:, pictorial albums and

record albums.

o D#*atm#ntal Pu%lication&" The department should

bring about periodical publications in Telugu as well as in

1nglish on various topics of interests and schemes

particularly in the matter of area policing, crime

investigation, crime scene protection, preventive measures,

traffic discipline and conveying information. +part from this

such matters as handling blackmail, threatening calls, long

absences from houses, threats to life or property would

greatly help the public in knowing what steps they can take

when faced with such situations. +part from the regular

publications, books, pamphlets, folders, handbooks,

calendars, diaries, greeting cards, pictorial publications,

direct mail are some of the forms by which information can

be conveyed.

o A'#ti&ing" The main obective of advertising is to

disseminate information of maor schemes or situations,

significant achievements, building up of an image based on

performance. It is also a method of presenting the good

news covering the maor achievements, which sometimes

the media may not normally print or give due position or

importance. This may be done in all the three media

particularly in the print and the visual media. +dvertising

may be done through press, radio, T: and film ads, and

outdoor hoardings and also through classified public service

and institutional advertisement.

o Au'io+,i&ual&" This is an effective media to give a

glimpse of the functioning of the organization for the benefit

of employees as well as others and to select audiences like

visiting dignitaries, elected representatives, institutions,


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students and those who visit the departments and its

facilities.

o E-hi%ition&"The trade fairs, industrial and agricultural

e)hibitions and rural e)hibitions can be utilized for visibility

campaign through erecting police stalls portraying the work

being done by the department.

o Ta'itional M#'ia"This media through songs, dances,

drama, 6arikatha, #urrakatha, puppet shows and other folk

forms lends itself as a very good media for communication

with the public. #eing live forms they have a powerful

appeal if properly conceived and correctly portrayed. +part

from professionals, police officers themselves who have the

necessary talent can be utilized to stage such programs.

Talented teams can be prepared to tour different areas

staging plays and other programmes utilizing the latest

sound, light and music equipment.

o Oth# M#'ia" This includes open house discussions,

bulletin boards, sponsorship of sports, art and culture,

professional awards and scholarships etc. The sports and

culture media is of advantage as policemen have the

capacity of attractive display talents of mass drill and other

specific forms of martial arts which have a relation to their

profession. These shows attract large gatherings and are agood media of communication. They also provide a

feedback to the department directly.

o ,#%al Communication" The conferences, meetings,

group discussions, seminars, meeting the public, are a two"

way communication process.

o

+ website for the +P Police has been established and

maintained by Police omputer 0ervices on the Internet.

The website will be updated from time to time with

assistance from the districts as well as other units of the

police department and kept ready for use as deemed

appropriate.


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o The communication facility to be provided to the =nit

P/Os and at the 0tate 6eadquarters should have an

Internet link to enable prompt conveying of press notes to

television and newspaper channels directly.

o The above facility enables access to information about

other police =nits in the country as well as abroad apart

from serving as a useful media for investigation of certain

type of offences and even in the matter of arrest of

absconding accused. 0uch information as look out notices,

which are required to be published, can be sent out with

least delay to various parts of the country.

o +n annual or half yearly seminar with the editors of both

print and visual media channels should be conducted to

discuss common problems of crime reporting and the need

for conveying information to the public.

o

here local television channels are available in towns andcities, arrangement has to be made to reserve a particular

time for the police to feed the news or other information of

interest to the public. The preparation of the handouts and

the persons who should act as a spokesman should be

determined by the 0sP concerned in the districts and other

heads of the =nits in the 0tate 6eadquarters.

o + spokesman should be nominated for each =nit to

respond to all queries and clarifications at all times and he

should be furnished with and have access to such

information which should be made available to the public.

+n arrangement on these lines would reduce the need for

the 6eads of the =nits to frequently meet the press or

divert their attention from the work with which they may be

engaged.

o The information desk in every control room should be

manned by a police officer, trained in public relations or

public relations personnel. The P/O of every =nit should be

in close touch with the information desks in the control

room of his area.


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o M##ting th# *u%lic"The grievances of the public will be

known better if the officers meet the public face to face.

These meetings should take place when the officers go on

tour or on inspection. The visits should be to variousvillages and localities. %eetings on specific subects or on

specific problems with those affected or likely to be affected

should also be convened to know the correct facts and the

feelings of the public apart from their views. These should

not be confused with the meetings, which may be held with

representatives of certain organizations to handle a

particular situation or a problem.

o Ealuation"The primary duty of the P/ organization and

the senior officers is to evaluate the impact from time to

time of the public relations function. The evaluation should

be in terms of the employee$s response and the e)tent to

which knowledge, interest, acceptance and sympathy have

replaced the ignorance, apathy, preudice or hostility

respectively. The results should be studied and suitable

modifications made to improve the impact of the

information on public relations e)ercise.

o The e)pectations from the public relations organization of

the police will be the same as in other organizations and are

briefly mentioned below for the guidance of all the officers2

o 0harpen your communication skills and maintain good

media relations by both receiving and transmitting

information of interest to the organization.

o ?eep the eyes and ears of the department open to

peoples$ reactions.

o

+ct as an ambassador of the department.

o reate an all"round understanding of management

problems and actions.

o Proect the image to various publics.

o 0erve as an antenna"cum"receiver by providing feedback

information and disseminating department$s policies both


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with the employees and the public. Identify problems and

measures to solve them.

o 0erve as facilitator lubricants of communication between

the department and the public.

%ake the management public relations conscious

Poc#&& St#*& an' D#tail& #lating to Community Policing"

Poc#&& St#

*& Poc#&& D#tail&

Community Polic#

O$$ic#

Identify the staff members who have

aptitude to maintain good relations with the

public for choosing as PO.

7ivide the police station area into convenient

sectors depending upon the incidence of

crime and allot a staff member for

maintaining public relations in the sector

area.

The nominated community police officer

should acquaint with the area and public.

Impart necessary training to the nominated

member about the duties of the community

police officer.

ommunity policing officer should be trained

on the following aspects.

o Purpose of community policing.

o Process of community policing.

o ;elt needs identification of

community.

o Techniques of penetrating into

community for building partnership.

o

0election of community liaison

groups.

o Problem solving techniques.

o ounseling techniques.

o -eadership qualities.

o Investigation techniques.

o -iaison with other departments !

organizations ! agencies.


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o 1vent management skills.

o Identification of resources for

problem solving in the community.

o

urbing social vices in thecommunity.

o 7isaster management.

o Training on data recording and

analysis techniques.

o #omb disposal.

o 1mergency response.

o

Technology integration for crime

prevention.

o ommunication skills.

o Team building.

o :ictim and witness support.

o %aintenance of records.

o %ental alertness and interest to

work.

o Perseverant.

Provide required infrastructure like

notebooks, pamphlets, literature, campaign

material etc., for distributing among the

public depending on situations.

06O should guide the community police

officer where ever attention ! guidance is

required.

The nominated community police officer

4PO5 should acquaint himself2

o ith the sector area.

o rime reported.

o

Problems in the area.

o +ctivities of unsocial elements.

o ?nown litigants in the area.

o ommunal activists.

o Place of public entertainment.

o -icensed +rms holders.

o

%eeting places.


21/40

o Trouble shooters.

o Petition mongers.

o Important persons.

o

riminals.

o 0uspects.

o /eceivers of stolen property.

o Organizers of satta " gambling,

dens for sale of illicit liquor and

prostitution etc.

o Persons wanted by police.

o

Problems faced by the colony

residents.

o Places of public gathering2

o 1ducational institutions.

o /eligious institutions.

o Public and private offices.

o ;actories.

o -abor activities.

o :ital installations.

7evelop services for dissemination of

information to citizens like help desks,

developing hierarchy of people for passing

information on chain basis etc.

7evelop service for collection of information

from community like information on crime>

e)tremists, I0I activists, known criminals>

suspicious persons, vices etc.

7evelop and communicate means to access

police in times of emergency.

PO should collect following area wise data2

o 9overnment offices ! establishments.

o 1ducational institutions.

o +partments and associations.

o olony associations.

o Important business establishments !

shops ! super markets ! commercial

comple)es.

o Industries, factories, companies.


22/40

o Petrol bunks ! domestic gas agencies.

o hit fund and finance organizations.

o #anks and +T% centers.

o

ine shops ! bars! toddy shops.o Transport organizations.

o 0crap shops.

o :ideo shops ! internet centers.

o 6ospitals.

o Temples ! places of worship.

o lubs ! recreation centers ! cinema

theatres ! 6oliday resorts.

o 6otels, lodges, dhabas.

o #us stands ! railway 0tations.

o +uto stands.

o 0T7 booths ! POs.

o Isolated ! scattered 6ouses.

o Previous crime occurrence " crime wise

4houses ! shops ! farm houses etc5.

o ;arm houses ! gardens.

o Political leaders.

o :IPs, working and retired senior

officers, udges.

o Pawn brokers, ewelry shop owners,

receivers of stolen properties.

o /eal estate business dealers.

o ;unction halls ! community halls.

o 0ecurity alarm system installed houses.

o Teachers, doctors, lawyers, engineers

in the area.

o 0enior citizens and retired

professionals.

o %arkets.

o Places of gathering.

o +mbulance and fire services.

o riminal settlements, shelters.

o -ist of rowdies, 7s, ?7s, e)"convicts

in the area.

o -ist of slums.


23/40

o -ist of bootleggers i.e., I7 liquor, gana,

land grabbers, communal rowdies.

o -ist of =9 cadre e)tremists,

sympathizers.o -ist of I0I activists ! supporters.

o Targets for I0I activities, e)tremist

activities.

o 9un license holders.

o 0enior citizens.

o ;airs and festivals.

o %aithri ! youth ! resident association

groups and other groups.

o -ikely places of installation of

landmines ! claymore mines.

o 1)plosive storage points.

o -ists of non 9ovt. organizations.

o Old age homes, orphanages, mentally

challenged group homes.

o :ictims, witnesses colony"wise.

.oming Community

Liai&on Gou*&

(CLG&!

PO should identify committed members

from each locality ! area ! street etc.

;orm them into a community liaison group.

+ppoint a facilitator among them for each

group who will maintain liaison with the

police and group members in all matters

relating to community policing.

PO should form various liaison groups for

various purposes like2

o Maithi Committ##"

9eneral awareness, contact ! support

programmes, crime prevention and

emergency response etc.

o Colony A&&ociation"

3eed identification of colony, awareness

and problem solving.

o A*atm#nt A&&ociation"

3eed identification, awareness and

problem solving, crime prevention.


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o NGO A&&ociation"

Problem solving and awareness.

o S#nio Citi/#n A&&ociation"

3eed identification, problem solving.o Auto Di#& A&&ociation"

+wareness on traffic safety and victim

saving.

o Stu'#nt A&&ociation"

+wareness> road safety> participation in

crime prevention and emergency

response.

o D#$#nc# S0ua'&"

rime Prevention, beat system.

o Youth Gou*&"

1ducation awareness, developing

hierarchy of people for information, taking

social works like2 shramadaan, sanitation,

free education to children, organizing free

medical camps, awareness on general

laws ! road safety measures, ill affects of

practice of social evils like2 drinking !

gambling ! smoking ! illiteracy etc.

o 1om#n Ogani/ation 2 NGO

Ogani/ation 2 1om#n 1#l$a#

C#nt#&"

ounseling of family matters, matrimonial

issues, complaints of woman harassment,

training in vocational courses like

tailoring, embroidery, handicrafts,

computer training etc., formation of

societies like $7wakra, velugu$ etc.

o

Oth# Gou*&"

7epending on the felt needs.

PO should identify the active members from

localities having aptitude to help the

community and maintaining good relations

for choosing as facilitators.

The PO after taking their willingness to act

as facilitator will inform the 06O and take his


25/40

approval for appointment of such persons as

facilitators.

Community *olicing (Maithi! (O'3 456!"

;or prevention, investigation of crimes and

prosecuting of offenders the assistance and

cooperation of public is required.

In order to achieve full cooperation and

coordination of the public, the concept of

community policing called $maithri$ has been

introduced in the year &''(.

It creates a positive shift in the role of policefrom *working against bad people* to

*working with good people* in the society.

%aithri program aims at making the public

and the police partners in the work relating

to crime and law and order.

It is a proactive work allowing ordinary

citizen a voice in the police process ine)change for their support in order to make

society a safer place to live.

It creates a positive shift in the role of police

from $working against bad people$ to $working

with good people$ in the society.

O%7#cti#& o$ Maithi"

The main obectives of %aithri are2

o To meet the felt and e)pressed needs of

small and varied groups of people in the

community by actively involving them in

the process.

o To organize proactive measures to

prevent and detect crime.

o To provide personalized high quality

service to the people at the decentralized

level.


26/40

Poc#&& o$ Maithi"

The process of implementation of %aithri can

be e)plained in brief using the acronym

+%P in the following way2

o

onsultation2 onsulting the members

of the society on their felt needs and

their priorities.

+daptation2 %aking changes in policing

methods and using the most appropriate

legal measures.

o %obilization2 %obilizing the man power

and material resources of the police and

other governmental, non"governmental

and community agencies.

o

Problem 0olving2 +ctual participation in

the work for eliminating the problem

Si/# an' Com*o&ition"

%aithri ommittees consisting of about @'

members of the local community shall be

formed by all the 06Os of law and order

police stations in the state for making them

partners in police efforts broadly with the

following composition2

0enior itizens .. '@A

omen .. (@A

Bouth .. C'A

%embers of 0!0T .. (@A

%inorities .. '@A

Professionals and others .. &'A

S*#cial Maithi Committ##&"

Traffic Police stations, wherever they e)ist


27/40

independent of the law and order Police

stations, shall form Traffic %aithri

ommittees consisting of various stake

holders in matters relating to traffic

management having a membership of around

@' citizens.

%eetings to be organized for traffic maithri

committee members periodically and their

services to be utilized in maintenance of

traffic regulation and for removal of traffic

hazards and encroachments causing

abstraction for smooth flow of traffic. Their

concentration should be at unction points

and also near the educational institutions.

Their presence is also ensure particularly at

the educational institutional at the time of

arrival and departure of students.

Traffic maithri committee members helps in

proper parking of vehicles at auto stands,

during traffic ams and cinema theaters.

Their services are needed mostly during peak

hours.

8uali$ication& o$ M#m%#&"

1very member of a %aithri ommittee should

be2

o /espected members of the local

community not involved in any criminal

activity directly or indirectly.

o

+ person not involved in any political or

social controversy.

o + person willing to voluntarily take up

the cause of the community.

3ote2 %embership should be given after due

verification of the antecedents of the willing


28/40

citizens

T#nu#"

The tenure of members is normally & years.

1ach year during Danuary the suitability of

members should be reviewed and unsuitable

members should be removed. The

membership of suitable members should be

continued for the remaining period of tenure.

=seful members are eligible for further

tenures.

I'#ntity Ca'&"

Photo"identity cards may be issued for all the

willing %aithri %embers.

A#a o$ O*#ation"

%aithri ommittees shall be formed for local

areas, the residents of which generally fact

the same issues so that the committee

members have common agenda to discuss

and collaborate. +s such in the rural areas

maithri ommittees should be formed

village"wise where as in the urban areas the

committees should be formed locality or

colony wise.

Maithi M##ting&"

%aithri meetings should be held with the

following guidelines in mind.

o %eeting should be held in the villages in

the rural areas and locality or colony"wise

in the case of urban areas.

o 1very %aithri ommittee should meet at

least once a month.


29/40

o The 0tation 6ouse Officer should attend

all the meetings and act as the moderator.

o

The proceedings of the meetings should

be recorded in a permanent register.

R#co'&"

The following records shall be maintained

covering %aithri Programme separately for

each and every %aithri ommittee.

o %aithri %embership /egister

o %aithri %eeting /egister

R#*ot&"

7etails covering the work done under %aithri

Programme should be incorporated in the

following reports submitted by various

officers as indicated below.

o %onthly rime /eviews.

o %onthly /eports of 07POs and other

0enior Officers in the field.

Rol# o$ aiou& Polic# O$$ic#&"

The =nit Officers are responsible for

organizing and monitoring the maithri

Programme regularly.

The 0tation 6ouse Officer is responsible for

setting up %aithri ommittees at the local

and taking up various community policing

activities with the active support of the local

people.

+ 6ead onstable or a onstable shall act as

the facilitator who should be in constant

touch with the %aithri members and attend


30/40

to day"to"day matters relating to %aithri.

+ll the supervisory officers should constantly

guide and empower the 06Os in making the

programme work successfully.

Co+o'ination"

o"ordination with the other governmental

and non"governmental agencies is the most

important aspect if %aithri Programme has to

succeed.

+s such 06Os Inspectors, 07POs and others

including the =nit Officers should co"ordinate

with other governmental and non"

governmental functionaries broadly equal to

their status and make the %aithri activities

successful.

R#)a'& an' R#cognition"

/ewards should be given liberally to all the

police officers for organizing useful %aithri

activities. ertificates of /ecognition should

be given to %aithri %embers who do

outstanding work, and due publicity should

be given through the media for all the %aithriactivities.

Maithi 9an' Boo:"

;or detailed guidelines *%aithri 6and #ook* in

1nglish *%aithri 0utravali* in Telugu are

published by the 7irector 9eneral of Police,

6yderabad.

Community R#lation&2

ommunity /elations of the Police

department involve mainly working with

various socio"economic groups such as

children, women, youth, daliths, tribals,

minorities etc. on matters relating to


31/40

problems which have direct or indirect

bearing on crime, law and order, traffic etc.

such as2

o

0uperstitions like witchcraft, sorcery,

black magic, female infanticide, ogini and

devadasi systems etc.

o Problems of mission, run away and

street children.

o

+lcoholism.

o 6arassment of women.

o 6azardous child labor.

o Traffic accidents

o 3atural calamities.

o /ecidivism.

o Duvenile delinquency.

o 0ocial boycott and other social

disabilities like untouchability.

o Problems of victims of violence and

accidents.

o 0uicides.

o hild prostitution.

o 7rug addiction.

In order to solve such problems the =nit

Officers may devise programme such as2

o #ack 6ome Proect for missing and run

away children.

o hild and Police Proect for children at


32/40

risk.

o Propaganda at the village level against

local superstitions practices.

o ;amily ounseling enters relating to

domestic harassment of women.

o 7e"addiction programme for alcohol and

drug addicts.

o

0ports activities for youth.

o Traffic awareness programme for 6igh

0chool and ollege students.

o #lood donation and %edical camps and

+ids awareness programme.

o

1ducation and 0kill " 7evelopment

programmes for street and working

children.

o 1ye camps and ;irst +id training

programme for vehicle drivers.

o :isit your Police programme.

o The problems and programme listed

above are not e)haustive. The unit officers

and the field officers may organize

community relations programme on

monthly basis 0ub"division wise. The help

and collaboration of various governmental,

non"governmental and community"based

organizations, professional and trade

associations may be taken in organizing

such programme.

The 7irector 9eneral of Police and 7y.

Inspector 9eneral of Police, ommunity

/elations and %aithri should be kept


33/40

informed of all the ommunity /elations

Programme so that they can guide the

programmes wherever necessary.

onduct of ommunity /elations Programme

should find mention in the monthly reports of

07POs and 0s.P.

I'#nti$ication o$ $#lt

n##'& o$ th#

community

PO should identify the crime prone area,

social evils, social conflicts, living conditions

etc.

Identify vulnerable sections viz., disabled

persons, orphans, women and children,

street children, weaker sections, 0 ! 0Ts,

unemployed youth, 0 ! 0T, child labor,

uveniles, old aged, school children, victims,

witnesses.

Identify felt needs of the community i.e.,

community wise, vulnerable sections wise.

PO should have the list ! nature of felt

needs of the community in relation to police2

o 6ead wise crime occurrence.

o Traffic safety.

o 0ocial vices.

o ;actions.

o ommunal incidents.

o

hite collar offences.

o 9roup rivalry.

o Petty offences

o 1ve teasing.

o /agging.

o %atrimonial matters.

o hild labor.

o =nemployed youth.

o Threat perception from e)tremist point

of view.

o Threat perception from I0I activists

point of view.

o 0chool children needs.

o Old aged person needs.


34/40

o 0lum area problems.

o :ulnerable sections needs.

Identify and form community liaison groups

and imparting training in the followingsubects2

o Purpose of community policing.

o Process of community policing.

o Individual counseling.

o 9roup counseling.

o %ediations.

o

onflict resolutions.

o ause and effect of social evils.

o rime prevention " technology

integration.

o -ife saving methods " first aid methods.

o rime reporting.

o :ictim and witness care.

o Traffic safety.

o +ssistance in investigation.

o +ccess to police in emergency.

o /oad accident " insurance claims.

o -aw and procedures.

Partnership with other institutions !

organizations ! agencies ! individuals for

problem solving, awareness and training.

-iaison with other departments.

I'#nti$ying oot

cau& $o $#lt n##'&

though th#i

analy&i&

PO will identify the root causes for felt

needs viz., poor lighting conditions may be

causes for snatchings. This requires

partnership of electricity department. -ike

wise he should study the crime reported inhis area and study the felt needs and keep

liaison with concerned departments in

preventing offences.

-ike wise PO will seek partnership of the

community and other private organizations in

analyzing the root cause analysis and take

remedial steps in consultation with the 06O


35/40

and other departments in the larger interest

of the public needs.

PO in consultation with 06O seek the help !

assistance of the following 9overnmentdepartments for taking remedial steps for the

problems focused by the public2

o ;ire department.

o +mbulance services.

o /evenue department.

o %unicipal ! -ocal bodies.

o

/.T..o /oads and #uildings.

o 3ational 6ighway +uthority of India

436+I5.

o 1ducation department.

o %edical and 6ealth department.

o 1lectricity department.

o Telephone department.

o Pollution ontrol #oard.

o ater orks department.

o /oad Transport +uthority.

o -ions lubs.

o /otary lubs.

o haritable Trusts.

o :oluntary 3on 9overnment

Organizations.

Po%l#m &oling PO will be in touch with the community

liaison group to know the problems.

PO will organize meetings colony wise,

sector wise and area wise to know the felt

needs.

PO will maintain a register and enter the

details of the problems area wise in a

register and round up the problem as and

when it is solved.

%eetings to be organized mostly on 0undays

as residence will be free to attend the

meetings.

If residents pose the problems of other


36/40

departments the PO in consultation with the

06O keep liaison with the concerned

departmental personnel and see that the

issue are solved.

PO will also identify e)pert resources for

utilizing their services in solving problems.

hile convening meetings PO will inform

the probable dates for solving the issues.

PO will communicate the emergency

numbers and important numbers to the

members of the community for their contactin case of need like police control room, fire,

ambulance municipal, water works, hospitals,

etc.

M##ting Plann# PO will prepare planner for meetings colony

wise, felt need wise, vulnerable section wise,

vulnerable area wise, ommunity -iaison

9roup wise for various subects like road

accidents, crime prevention methods, social

evils, economic offences, women

harassment, ragging, eve teasing etc.

PO will ensure that the meetings are held as

per schedule and enter the proceedings in

minute book.

06O should see that the problems discussed

in the meeting are attended promptly.

Contact 2 Su**ot

Pogamm#& an'

Di&ti%ution o$

Lit#atu#

PO will also plan organizing various

contact ! support programmes and plan for

distribution of literature through pamphlets

on2

o rime prevention " technology

integration on crime prevention.

o

Occurrence of crime with %O details.

o %ovement of suspicious strangers and

known criminals.

o Traffic safety.

o 0ocial vices " impact on community.

o rime and its occurrence and %O

adopted by criminals.


37/40

o The PO shall make arrangements for

circulation of the pamphlets.

o #esides circulating pamphlets public to

be cautioned through media, throughslides in cinema halls etc.

;ollowing is the suggestive list of ontact !

0upport Programmes.

o :ictim ontact ! 0upport Programme.

o itness ontact ! 0upport Programme.

o 0enior itizen ontact ! 0upport

Programme.

o 0chool ontact ! 0upport Programme.

o Old +ge 6omes ontact ! 0upport

Programme.

o Orphanages ontact ! 0upport

Programme.

o %entally hallenged 9roup ontact !

0upport Programme.

o Technology Integration Proects for

rime Prevention.

o 0ahrudayam Proects.

o Traffic Improvement Proects.

o rime and Occurrence and %ethodology

of rime.

o +wareness on #ogus hit ;und !

;inance os.

o Traffic 0afety " Insurance laims.

o 0ocial 1vils " Impact on ommunity "

1radication.

o ommunal 6armony.

o

6ow to Prevent hite ollar Offences.o 3eed for 7ata #ank of #lood 7onors and

1ye 7onors.

o 7readed 7isease +wareness.

o rime /eporting Programmes.

o rime 0cene Protection.

o +ssistance in Investigation.

o

Problem 0olving %ethods.


38/40

o ;irst +id and -ife 0aving.

o Open 6ouse Programmes.

o 3a)alism.

o

Pseudo 3a)alism.

o I0I +ctivities.

o #omb 7isposal.

o +ccess hannels to Police in 1mergency.

o 7isaster %anagement.

Plann# $o

Coll#ction o$ .##'

Bac: $omCommunity

PO should plan for collection of feed back

from community wise, felt need wise,

problem solved, vulnerable area wise,

vulnerable section wise and analyze the data

whether the service rendered is satisfactory

or other wise.

The PO should bring the adverse feedback

to the notice of the 06O for his assessment

and action on genuine issues.

If the request is beyond the control of police

the concerned may be directed to seek

redresal with the concerned department.

PO can collect the data from e"ops,

reception centers and petition monitoring

system for analysis and for further action.

Plann# $o Analy&i&

an' Di&mination o$Community .##'

Bac:

PO should analyze the feed back from

community and also data available fromother sources and in turn inform the

community the impact of analysis.

Im*act Analy&i& o$

Community Policing

PO should analyze the data and feed back

and study the impact of community policing

and need for improvement on the subects

like.

o Petitions reduced category"wise.

o rime /eduction.

o rime averted.

o 3umber of offenders caught by

community.

o 3umber of offenders caught with the

help of community.

o

-ives saved by ommunity.


39/40

o rime scene protected with the help of

community.

o rime reporting by community.

o

+ssistance in investigation.o ;ear of crime in the community.

o Traffic 0afety.

o 0ocial :ices eradication.

o :ictim care and witness support.

o 0ecurity %easures.

o onviction of cases.

o

onfidence -evels of the ommunity "

0ense of 0afety and 0ecurity.

O#all Ch#c: Li&t o$

Community Policing

E$$ot& an' R#&ult&

PO should prepare a check list of

community policing efforts and its results2

o Problems identified.

o Problems solved.

o Problems yet to be solved.

o

Targets fi)ed.

o A of problems solved.

o Plan for solving unresolved problems.

En' R#&ult ommunity should be able to identify and

solve their problems.

ommunity should be able to prevent crime

on their own.

ommunity should be able to assist the

police in ensuring safer living conditions.


40/40

community policing for improving police image

Documents