A MESSAGE FROM THE PRESIDENT

Healthy Bits – An Employee Newsletter Published by Community Health of South Florida, Inc.December 2012

MLK CLINICACAMPESINA*Urgent Care*Pharmacy

810 W. Mowry StreetHomestead, FL 33030305 | 248.4334

MARATHONHEALTH CENTER*Pharmacy

2855 Overseas HwyMarathon, FL 33050305 | 743.4000

NARANJAHEALTH CENTER*Pharmacy

13805 SW 264 StreetNaranja, FL 33032305 | 258.6813

EVERGLADESHEALTH CENTER

19300 SW 376 StreetFlorida City, FL 33034305 | 246.4607

SOUTH DADEHEALTH CENTER

13600 SW 312 StreetHomestead, FL 33033305 | 242.6069

WEST PERRINEHEALTH CENTER

18255 Homestead AvePerrine, FL 33157305 | 234.7676

DORIS ISONHEALTH CENTER*Urgent & Behavioral Care*Pharmacy

10300 SW 216 StreetMiami, FL 33190305 | 253.5100

7 Convenient Locations For A Growing South Florida • 305.253.5100 • WWW.CHISOUTHFL.ORG

The holiday season is upon us, and thereis no better time to reflect, give thanks, andrejoice on the successes and blessings fromthe past year. At CHI, we continue to strivetoward improvements in health care for allFloridians, and are excited about our plansfor the future.

There’s so much to be excited about aswe look ahead to the coming year. A recentgrant has provided us with the funds to implement new primary care services in West Kendall. Improvements in our imagingcenter services will be unveiled in the comingmonth. And a generous grant from HealthFoundation of South Florida will allow us to offer Stanford Self-Management classes to help older adults in south Miami-Dade County to learn to manage their chronic diseases.

The month of December also serves to recognize one of the most well knownchronic diseases of all – AIDS. World AIDS

day is held on December 1st each year, and isan opportunity for people worldwide to unitein the fight against HIV, show their supportfor people living with HIV and commemoratethose who have lost their battle with this fatal disease.

More than 33.3 million worldwide are living with HIV, and more than 25 millionpeople between 1981 and 2007 have diedfrom the virus, startling numbers that bringto light the impact of this destructive disease.

Today, many scientific advances havebeen made in HIV treatment. There are laws to protect people living with HIV, and we understand so much more about the condition than we once did. But despite this,many people still do not know the facts abouthow to protect themselves and others fromHIV, and stigma and discrimination remain a reality for many people living with HIV.

World AIDS Day is important as it reminds us that HIV has not gone away,

and there is still a vitalneed to increase awarenessand improve education on the subject. If we understand how HIV istransmitted, how it can be prevented, and the reality of living with HIV today - we canuse this knowledge to take care of our ownhealth the health of others, and ensure wetreat everyone living with HIV fairly, with respect and understanding.

This holiday season, CHI urges you toshow your support of World AIDS day bywearing a red ribbon this month, and takinga moment to educate yourself on the facts of AIDS and HIV.

I wish you and your families a safe and joyous holiday season.

Brodes H. Hartley, Jr.

Saturday December 22, 2012Keys Gate Golf and Country Club –2300 Palm Drive, Homestead, FL 33035Time: 8:00 pm - 12:00 am • Tickets: $10.00 per personJoin us and wear your Silver, Red and/or Gold OutfitIt promises to be a great event, raffles and much more!Please see any of the committee members listed to buy your tickets.Space is limited, so buy your tickets early!

Fred Aira Ext. 4816Petrona Andres Ext. 1002Theresa Caro Ext. 4856Jennifer ChavezExt. 4852Chris Guillou Ext. 6058

Ida Hernandez Ext. 4875Greg IveyExt. 4045Nicole ThelwellExt. 4060Flor SanguilyExt. 4809Adlin RosarioExt. 4838

RING IN 2013 WITH CHI'S NEW YEAR'S

DAY BRUNCH!Get your New Year off to a great start

on January 1st from 11am –2pm at theDoris Ison Center and plan to join us for

the third annual CHI New Year's DayBrunch! Attendees can expect an amazingbrunch buffet, complete with meat carvingstations and flowing mimosas. You won't

want to miss this holiday favorite!

SILVER RED GOLDSILVER RED GOLDSILVER RED GOLDChristmas and Holiday Event

Fred Aira Ext. 4816Petrona Andres Ext. 1002Theresa Caro Ext. 4856Jennifer ChavezExt. 4852Chris Guillou Ext. 6058

Ida Hernandez Ext. 4875Greg IveyExt. 4045Nicole ThelwellExt. 4060Flor SanguilyExt. 4809Adlin RosarioExt. 4838

Saturday December 22, 2012Keys Gate Golf and Country Club2300 Palm Drive, Homestead, FL 33035Time: 8:00 pm - 12:00 am • Tickets: $10.00 per personJoin us and wear your Silver, Red and/or Gold OutfitIt promises to be a great event, raffles and much more!Please see any of the committee members listed to buy your tickets.Space is limited, so buy your tickets early!

DIABETES SELF-MANAGEMENT WORKSHOP

Norma Subadan was recognized as the ACTion Hero for the month because sheresponded immediately in handling an emergency situation in the Dental Suite.

When a young patient began tochoke in the waiting room,Norma proceeded with CPR protocol, immediately saving the life of the child. CHI is very fortunate to have employees like Norma. Thankyou Norma for your continuoushard work and dedication!

CHI’S ACTION HERO AWARD

Community Health of South Florida (CHI), Inc. received a$60,000 grant from Health Foundation of South Florida to offer Stanford Self-Managementclasses to help older adults inSouth Miami-Dade County learn to manage their chronic diseases. This grant award is part of the Foundation’s initiative, the Healthy Aging Regional Collabo-rative of South Florida, which was launched in 2008 to help seniors live healthier and more independent lives. Living Healthyand Diabetes Management are also taught in Spanish are evidence-based programs developed by Stanford University School of Medicine designed to help com-munity residents, and our patients,

discover new skills for living betterwith chronic conditions.

The workshop overview includes techniques to deal

with frustration, fatigue, pain and depression. The programs focus on action planning, problem solving,and other appropriate exercises

for maintaining and improvingjoint flexibility, health nutrition, the use of medications, effective communication, mental and muscle relaxation exercises, and much more.

Workshops are interactive, allowing participants to give eachother support and confidence intheir ability to manage their healthand maintain active lifestyles. Workshops are held in a safe and friendly environment and are free of charge. All participantsreceive diverse tools to maintainpositive health behaviors. Transportation is available.

Contact Eunice Hines, ChronicDisease Self Management ProgramSupervisor at 305-252-4871 forscheduling and information.

Dr. Oper attends Clear Health Alliance VIP meet and greet reception for Magic Johnson

By St. Anthony Amofah,MD, MBA, CHCQM, FACP

Prostate cancer is among the most common cancers formen living in the UnitedStates, and despite theprogress that has been made in controlling it,the disease continues to take a devastating tollon thousands of lives every year.

During the months of September and November, people nationwide took time to reflect on those we have lost to prostate cancer,

and renewed their commitment to preventing,detecting, and treating this illness.

While the causes of prostate cancer are still unknown, men with certain risk factorsmay be more likely to develop the disease. Men over the age of 50 are at greater risk, andthose whose fathers, brothers, or sons have had prostate cancer are also more likely to be diagnosed.

Prostate cancer is especially prevalentamong African American men, who experienceboth the highest incidence and the highest mortality rates of this terrible disease.

I encourage all men to learn the facts about

prostate and testicular cancer, and keep opencommunication about this issue with theirhealth providers to improve outcomes forprostate cancer diagnoses’ nationwide.

PROSTATE CANCER AWARENESS

CHI would like to extend sincere gratitude to Community Bank for theirgenerous donation to the Hope 4 L.Y.F.E. Breast Cancer AwarenessRun/Walk that took place on October 20th. Pictured here: Romanita

Ford, Director of Community Affairs & Governmental Relations for CHI;Angela Roberts, Owner of Chicks-N-Wings Restaurant; and Amanda S. Garner, Director of Advertising for Community Bank of FloridaRomanita Ford and Brodes H. Hartley, Jr. addressing the crowd

Runners and walkers in action Well earned treats after a long race! The race's home stretch!

HOPE 4 L.Y.F.E. WALK/RUNHundreds of breast cancer awareness supporters joined CHI and

Chick N' Wings for the Hope 4 L.Y.F.E. 3K-5K Walk/Run on Saturday, October 20 at the Homestead Air Reserve Base. Thank you to everyonewho came out to show their commitment to making a difference in the fight against breast cancer!

Happy Fall Leaders! Over the past severalmonths, the focus of these tips have been ondriving results in your organizations throughsound accountability practices. This issue willfocus on the “art of encouragement”.

When the people we work with on everylevel – patients, co-workers, providers – feelsupported, it can directly impact their ability to stay focused on the targeted outcomes. Forour patients, when we decrease their fear andanxiety with a kind word or specific treatmentinformation, they are able to focus on what isneeded to improve their health outcomes. Forco-workers and providers, encouragement can often times help to re-engage them in theimportant things we are trying to accomplish.Never let anyone tell you that feelings don’t havea place in the workplace. We are all humanand feelings are a part of our make-up. We may not be able to turn them off at work oreven as patients, but we can learn to put themin the proper perspective with the right level of support or encouragement.

Most of us exhibit sound leadership skills insaying “good job or great work”. However, themost important skill in the “art of encourage-ment” is listening. Encouragers listen to whatother people say and how they say it. They giveout sincere compliments when they are earnedand they treat others with respect. Encourager’shelp people work through difficult situations,

especially situations that create stress or barriersto success. They promote change, improve-ment, growth and development and express enthusiasm for what others are doing.

Let’s look at a few examples of key phrasesyou can use in your role as leader:

Giving Effective Corrective FeedbackEncouragers give useful corrective

feedback, then, support the other person’s self-esteem. This is especially important when givingnegative feedback. The effectiveness of feedbackconcerning areas in need of improvement depends on not only what you say, but how yousay it. Here are some key phrases that you canadd to your tool box for these types of situations:

! “I like the way you did…I’d like to suggest, if I may, another way of doing it.”

! “I felt pretty bad when you said…I suppose I would have been more receptive if you had phrased it differently.”

! “Your opinion is important to me; I just wish you wouldn’t use coarse language when expressing it.”

! Overall, except for two specific terms, I like the work you did on…”

! “This report shows a great deal of effort and attention to detail, but not ready for delivery. Let’s look at what works and what’s missing.”

MirroringEffective listening can sometimes be

demonstrated by mirroring back to the person you are talking to what you heard andperceived intent. This level of focus says to the employee or co-worker that you careenough to pay attention…that their words are important, even if you are not in agreement.Mirroring matched with sincere body languageor non-verbal posture can be encouraging in itself.

! “I sense that you are…”! “From the frown I see on your face,

I sense you are feeling…”! “What am I really hearing in your

tone of voice?”! “When you talk that way, it seems as

if you are…”

Dealing with the whole person-feelings,emotions and job skills-pays. Ignored, thesefeelings can often be a distraction in the work-place and directly impact relationships and or-ganizational results. Supported, people canre-focus and re-engage. Encouragement facili-tates a positive culture that keeps people ener-gized. Being an encourager, makes you feelgood too. That’s a win-win!

THE DENTAL MINUTETHE DENTAL MINUTEInformation courtesy of the American Dental Association and Delta Dental.

The 411 On Dental Grills

FACTAccording to

the American Dental Association (ADA) inJune 2006, no studieshave shown whetherthe long-term wearingof grills is safe. If thegrills fit properly andare worn only inter-mittently, wearers are at a low risk for dental problems, according to the ADA. The ADA has warned, however, that grills made from base metals could cause irritation or allergic reactions,and that bacteria trapped under a grill worn on a long-term basis couldresult in gum disease, cavities, or even bone loss.

If you are thinking about getting a grill, it makes sense to talk with your dentist first. Grills don’t serve a purpose other than to decorate your mouth. If you choose to get one, you’ll want to find out which kind of metal will be used. Grills made from non-precious metals could cause allergies.

Be sure to clean the grill each day, remove the grill before eating,and try to limit how long you wear the grill. It’s probably not a good idea to wear it all the time.

To ensure prolonged dental health, gently brush twice a day with a fluoride toothpaste, paying special attention to the gum line, and floss at least once daily.

FACT or MYTHWearing dental grills are safe

for your teeth

Thinking about Getting a Grill?Grills, also called “grillz” or “fronts,” are decorative covers often

made of gold, silver or jewel-encrusted precious metals that snap over oneor more teeth. They are generally removable, but some grill wearers havehad their teeth altered with gold crowns to permanently resemble a grill.Some have even tried to attach their grills with glue—something that is notmeant for internal use and can damage the teeth and tissues. At present,there are no studies that show that grills are harmful to the mouth—butthere are no studies that show that their long-term wear is safe, either. Somegrills are made from non-precious (base) metals that may cause irritationor metal-allergic reactions.

If you wear a grill, youshould be especially carefulabout brushing and flossing toprevent potential problems.Food and other debris may be-come trapped between the teethand the grill allowing bacteria tocollect and produce acids. Theacids can cause tooth decay andharm gum tissue. Bacteria may also contribute to bad breath. There is alsothe potential for grills to irritate surrounding oral tissues and to wear theenamel away on the opposing teeth.

To prevent problems, try and limit the amount of time spent wearingremovable grills. If you already wear a grill, you should remove it beforeeating. It should be cleaned daily to remove bacteria and food debris. Avoidusing jewelry cleaners or any products that are dangerous to ingest. If youare considering getting a dental grill, make sure you talk to your dentist.

The Agency for Health Care Administrationhas selected CHI to receive an award of$850,000 for the 2012 – 2013 fiscal year toincrease access to primary care services inWest Kendall.

The award is part of the Low Income Pool(LIP) program, which allocated $1 billion infunding as part of the General Appropriations

Act (GAA). A new initiative of the LIP program seeks to increase access to primary care services and has issued a total of $35 million nationwide.

CHI is proud to accept this grant and will continue its mission of providing better health care for all Floridians.

CHI EXPANDING TO WEST KENDALL

MLK nursing staff receiving their meritoriousawards. Standing left to right are:

Vernante Thelusma, PCT, Kettley Pierre, PCT,Latronda Shelby, LPN, Shante Johnson, LPN,Rosa Romero, PCT, SharoneWashington, LPN

and Claudette Ortega, LPN.

Tiffany Helberg, Flor Sanguily and Blake Hall present Employee of the Year Award to

Crystal Lopez and Ellen Smith

Tiffany Helberg, Brodes Hartley, Jr. and Flor Sanguily present Employee of the

Year Award to Nicole Holness

Jose Casas and Yuliana Davila

Merit Award recipients

Ida Hernandez and family

Leterron Lewis and family

Ransford and Carmen Waite

Teresa and Mauricio Caro

Ingrid Goodluck with Brodes Hartley, Jr.,

CEO of the Year Award recipient Dr. Amofah; Dr. Borrego; Dr. Philippe;

Dr. Watkins, Provider of the Year Award recipient; and Flor Sanguily

Fred Aira andSangeeta Dutt

Behavioral Health Staff

Ferda Owens and family

Joe and Ellen Smith

Jennifer Chavez and Francis Monge

Tabitha Hunter and Daryl Henley

Outstanding CHI employees were honored at the annualEmployee Awards Banquet on Saturday, November 3 at TheIntercontinental Hotel in Doral. The Masquerade themed eventcelebrated distinct members of our staff with awards such asProvider of the Year, which went to Dr. Watkins. Other awards in-cluded CEO of the Year, which was presented to Brodes Hartley, Jr.

CHI EMPLOYEE BANQUET

2012 EMPLOYEE AWARDSEMPLOYEE

OF THE YEAR 2012Doris Ison

Nicole S. Holness

Behavioral HealthCare Center

Maria T. Montoto

Satellite SitesEllen Smith

PROVIDER OF THE YEARSheri Watson-Hamilton, DMD

SUPERVISOR OF THE YEARJean D. Pierre

EMPLOYEE SERVICE AWARDS5 Years

Tamara WrightGabriela Giles

Chickata ForbesCandace LyonsTamilya Moore

Fabienne Jean BaptistePatricia Philippe

Keith WilliamsAlicia WilliamsWendy HollidayElizabeth Muñoz

Catherine GonzalezRebecker Jones

Alfredo PenarandaDayana Muñoz

Olga PilotoJose Valle-Serrano

Lidia HerreraYudy Gonzalez

Edrey Santos-RiveraMarta Jorge

Mercy MartinMiguel Alonso

Nilda GonzalezSean St. LouisMahalia Brown

Claudia MoralesLuz Rosa

Maria GutierrezKathy-Ann Ragbir

Nancy WolffRoger Brown

Tracy HendersonMarta Rey

Debra HarrisCarolyn Lee

Nancy CelineIsis Santos

Michelle PaulCaroline Ellis

Malvis GonzalezMaya Santiago

Michelle RobinsonMillied Lopez De Victoria

Shalandra SmithShontina Brown

Sonia Del RosarioGloria CedanoAmaury LopezEunice Hines

Imelda ChavezLeonie Skyers-RiosShalena Robinson

Nekia SmithAdma Wilson-Romans

Merlys GarciaBobby Lester

Margaret HenryKimberly IveyLeonor Acosta

Darlene Burton-TaylorLorna Burnett-Chauvet

Robin LopezTracy Rodriguez

Madonna Hepburn

Patricia PalmaChristine Dolgin

Joann OrtizGifford Reynolds

10 YearsMaria Flores

Raquel NewtonIrwin Small

Linda WilliamsEdgard Nuñez, MDSylvia Anderson

Linda LandaverdeMaria Montoto

Norma RodriguezAlyna QuindeShae DunbarAna Harris

15 YearsGloria Ortiz

Ricky RobinsonClaire PoitierDaisy Hawkins

Iliana RodriguezMichael Edwards

Bessie AcoffPeggy Guillou

20 YearsArmando Blanco, MD

Harriette WilkinsMorris Bagley

Rudis Contreras

EMPLOYEE LONGEVITY AWARDS

30 YearsRuby Brown

Margaret Davis

40 YearsMaxine Brown

Tiffany Helberg; Mae Goins; Nilda Perez; Julio Mesa; Nicole Holness, Employee of the

Year Award recipient; and Flor Sanguily